Like the app It serves me well
Only works in USA 1/5
By Fog City Joe
The app no longer works if your location is outside of the US. Apparently it does no comply with the new international privacy laws. The app is now useless if you are living or traveling abroad (previously a key benefit) and now domestically you must wonder what they are doing that violates international privacy standards.
Great content 3/5
Loving the frequent content updates, night/dark mode should be added to the Appearance settings
Constant freezes seem improved 2/5
(See update below.) The worst app on my iPhone. Extremely slow loading, and almost every use ends in the screen freezing. Slightly better than a couple of years ago, but still horrible.
(I have now completely deleted and reloaded the app, as recommended by others, and it is considerably better. However, note that the logon password for the app and the logon password for the website seem to be handled differently and in a confusing way.)
App stopped updating 1/5
Wanhhhh! My app is broken. Won’t update anymore. I tried deleting and reinstalling but no joy.
I now read all newspapers online. The convenience compensates for whatever I miss in the newsprint version. The Chronicle app has improved some over the past year or so, but it still crashes about once a week, so I have to reload. There are some glitches that just won’t go away. One example: recently there was a cool story about the most fun restaurants in SF. Try as I might, every time I clicked on the story, the app would freeze. After four or five attempts, each beginning with deleting the app and then going through reloading it continued. I finally gave up. Guess I’ll never know the most fun restaurants :)
I also read the NYT, WSJ and once a week the London Times. I never have the issues with those apps that I do with the Chronicle. But I still want to read the Chron, so it’s like walking around with a rock in my shoe. Irritating, but I still do it. Please keep trying to make it better.
Still horrible 1/5
By SF Elle
I can almost never get this app to function. It’s a serious embarrassment that the Chronicle can seem to find anyone in this town to create a workable app.
Just Done About right 4/5
With few flaws, this app makes reading the Chron easy. Especially compared to the Mercury News E reader. Well done, thanks
It’s getting better but.... 3/5
Navigation and search are still clunky. And things on top stories either repeat or don’t show up. But it’s usable and beats having my chronicle stolen off the doorstep every morning!
The main complaint I now have is that when clicking through from a link in the morning or breaking news emails, it doesn’t recognize me as a subscriber and then shuts me out (or continues to ask me to sign in over and over and then never takes. At least it could offer to open that link in the ap.
To be fair, it took the NYT a long time to program this functionality!
Do not use on iPhone or iPad!!! 1/5
By L Michelfelder
I just spent an hour trying to access this app on my iPad. I turned off iPad, reinstalled the app and still couldn’t get logged in. I called Chronicle support. They told me I had to activate my account again, which I did and got prompted, “already activated”. Then reset my password, again. Tried logging into the app again and it still won’t work. THEN she tells me just log into the website Bd the app doesn’t work, on iPhone or iPads!! WHAT!?!
Although I deleted and re-downloaded the app, I continually experience pages freezing. This has yet to be taken care of.
Great way to read the Chron 5/5
By Lois SF
This app works great for me. I highly recommend it.
Easy to navigate, but slow 4/5
The app is easy to navigate, but often it takes seemingly forever to download content, even with a good connection. I don’t have this issue with similar apps (e.g., The NY Times) so I think this is an issue the developers should be able to address.
Why oh why can’t I log in to use the app with my credentials from the website?? I have to create a separate “app login” and to do that, I need my account number. Which means trying to hunt it down somewhere on the website, and copying it over on the tiny keyboard and for what, so I can have to remember TWO sets of credentials rather than one?? As a software engineer, I can tell you there is NO reason for this. This is the hometown paper in the tech hub of the universe. Get it together, guys!
Love it! 5/5
Five stars....fabulous! The app works great on my IPad .. It travels with me every where and is readable every where with or without Internet service.
Not honoring subscriptions - should be removed from App Store 1/5
I bought the monthly 5.99 option now twice and it still won’t allow me to read articles
Just asks me to resubscribe over and over
How does apple allow this .....
It’s literally fake news
Do not buy you will just lose your money
Clunky navigation 1/5
The app is poorly organized and has poor navigation. In the latest version I can’t even find the comics. Scrolling through multiple articles is not efficient navigation.
Working well 4/5
By Rose quest
Much improved over earlier versions— it doesn’t crash, organization of menus is clear. Yes, it doesn’t have the copy of the print edition front page, but many more photos and graphics are available than in print.
Good for catching up on the day’s news 4/5
This app works well.
Sf Chronicle for iPad app 4/5
After a painful, rocky beginning this app is doing what it's designed to do: deliver the paper.
It now launches quickly and selected articles open almost immediately.
My congrats to the tech crew for getting this worked out. Sorry that your bosses gave it the public before it was ready.
So far, the app has ignored my request to load on my ipad, iphone, ignored request to change/re-new credit card info, and after a week of back and forth (and not the first time, a quarterly event actually) it still does not work.
Mostly good but doesn’t always update to current version/days paper/news
Poor Format 2/5
I much prefer the replica format, where I can see the page. I don’t like the separate articles listed in a bullet point format, Correct me, please, if I’m simply not using this app correctly.
Aweful app, great content 1/5
Some tech company needs to disrupt this paper. Hire their staff and build a modern app that’s fit for this city.
Try copy pasting an article url into google docs. You can’t. All you get is a picture from the article.
Just doesn’t work 1/5
By Sam from SF
It takes forever to load and when it comes up it displays an old screen, even though the time and date are correct. It usually takes shutting down the app and restarting it more than twice to get it to load the current items. And then....it often freezes and needs to be restarted.....again.
There are many well designed newspaper apps out there. Why not just license one?
I dislike having to create a separate login as a subscriber. I also find it difficult to go back to previous articles I read, especially those that came through the notifications. They often cannot be found on the front page, whether it be breaking news or traffic alert.
However, I enjoy having access to local news and knowing what’s happening in the local community.
Much improved 3/5
I used to have extended gang times for pages to load. It rarely happens now. I would like to see easier navigation between top stories such as Washington Post has.
Great Improvements 4/5
By Bay Area Commuter
The App has improved greatly, and is now a pleasure to use. Still some technical glitches occasionally slow down the app, but mostly, it gets out of the way and lets you get to the news you need.
Works fine for news 4/5
Most of the app works fine but I can’t get the bridge column through the app
Some improvements 4/5
Seems to have solved the too-long-to-load problem. Thanks!
Easy to navigate 5/5
It is so nice to have the paper on my phone without a bunch of intrusive advertising! Moves smoothly and I can find and read whatever I want.
By Dare You To Post This
A joke...hardly ever loads...when it does...stories never come up...stuck with SFGate...slow, but dependable...
Still good , but... 4/5
It has developed glitches. Freezes.
And the search function is spotty. Takes several guesses to find the article I know is there.
Editorials don’t always have authors and are difficult to locate.
Still a good app, but a few tweaks could get it back to fab.
Not good 1/5
It’s glitchy and extremely slow. Crashes frequently. As a subscriber to the newspaper I’m disappointed that the Chron expects me to use this app to read articles.
Much better 4/5
The app finally works better. Updates are good. The remaining issue is incomplete loading. The section, setting header does not always appear and sometimes the articles are clipped with titles and part of the article missing.
Pretty good most of the time 4/5
The app works well, does not crash too often. No real complaints.
Truly awful. Can one get zero stars. Can't figure out how to read offline or remove all the space it takes up. Navigation is illogical. I can't even find a search function. Why not copy the NY Times. This should be an embarrassment.
Slow to load and reload....fast to crash 1/5
Much improved 4/5
Much faster loading and navigation. Only annoyance is scrolling - or lack thereof: page wants to "jump" to next screen which is smaller than my device's so I have to "hold" it in place to read first couple lines. Otherwise, much more usable app.
The Online Version, A lot Better 1/5
The App stinks when compared to the online version. Dated look, with no commentary function. No Wonder the App Developers have made it nearly impossible to stay logged in to the online version. SHADY.
The purchasing system is completely broken. I was overcharged and have NO ACCESS to my account. Completely ridiculous. Save your money until they hire a competent developer that isn’t writing in Fortran...
Love it! A taste of the SF Bay Area! 5/5
What a wonderful time to be alive! All this technology! I love it. I was born for this. 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
Great app but it just needs a few more performance tweaks 4/5
Great app for getting the news. Others here have mentioned weird refresh issues and I have noticed slow performance at times. Giving this app 4 stars. Will give it 5 when these are addressed.
San Francisco Chronicle 4/5
The performance of the latest version is great. I previously had problems with slow content load times. Technical support had me delete and reinstall the App and it fixed the problem. Subsequent updates have improved the performance even more. I’m very happy with the performance, content and responsiveness of the technical support team.
The app is OK, the Chronicle is pathetic 2/5
The app works just fine, it’s easy to navigate from article to article, although the sections have many crossover stories which I find annoying and distracting.
The Chronicle itself is an embarrassment for a major metropolitan city’s voice. It’s political stance aside, I find the content to be repetitive, dated, incipient, and incomplete. Unfortunately this is the only daily this area has, so this is what I’m stuck with. I look at the chronicle as a small town rag keeping the folks updated on what Aunt Tilly told Ole Jacob over the back fence. Now that I think about it, that might be a huge improvement.
Used to be clunky 4/5
By Wc reader xyzzy
My older comments are below. It has been improved and now works reasonably well. They did respond to comments and even contacted me to give advice about reinstalling.
It is a very slow and clunky app. Stories are slow to load. Very little is seen in any screen to facilitate selection of larger story. Moving between sections is awkwardly designed. This is the best that can be done in premier high tech region?
It has recently been , and I hesitate to use word, "upgraded", since that implies major change. It is not quite as slow and clunky so maybe gets a bit in a 2nd star. But sometimes it is necessary to tweak site in order to get stories to load. Getting current day's edition is a slow process but at least now it works, unlike before. Designers should check out how efficiently other newspaper sites work and aim for that standard.
It has again been "upgraded", but still remains incredibly slow. Sometimes news stories will not load without shifting to other sections first. Why can't they get it right
Excellent content; lousy mechanics 1/5
Slowest of any of my news apps. Takes forever to load, hangs up frequently and shuts down for no particular reason. In short, infuriating! The stars are only because of the content. App is zero stars.
Finally mostly works 4/5
The initial version downloaded was awful, but I stuck it out for a few months and there were several updates during that time. The app mostly works now.
I wish it worked 1/5
I have been an off/on subscriber to the Comical for 25 years.
Unfortunately their system is confusing my old expired subscription accounts with my current active one.
The result is the app will not let me logging with my account. So I can’t read the paper I’m paying for.
By Old school iron
Constantly fails. Freezes. Won’t scroll. Not worth the time. Honestly, how hard can it be? Get a grip SFChron.