NO HOROSCOPES STILL 1/5
You’ve removed content that I’m paying for with this update. Still no horoscopes or crossword puzzles and the obituary section is awful. If I wanted just news, there’s plenty of news available for free online. Please add back horoscopes and other content that you removed.
Less New Content 1/5
From what I can tell the redesigned look and feel of the app (which I like) was accompanied by a significant reduction in the amount of new content loaded each day. The reduction in the amount of new content loaded each day coupled with the removal of several sections/features (featured columnists, games, real estate) has resulted in an app that does not justify the subscription price. I will not be renewing my subscription.
Still bad after all these years 1/5
I never used this app in the past because I had a much better experience just using the mobile website. In my (print) Sunday paper they were touting the “all new” app so thought I would try it out. While the app experience looks much improved, it would only allow me to see 3 articles even after linking my print subscription. When I click on the prompt for me to sign in, it says that my subscription is already linked. You would think that a company in the center of the tech world could get their **** together.
Buggy update. 2/5
A few suggestions:
1. Don’t present articles as modals. iOS users expect to be able to use the edge swipe gesture to go back to the previous page. You are presenting articles with a cover modal presentation. Your content works best with a navigation controller.
2. Ads popping in make the content shift around a lot.
3. Loading spinners aren’t dismissed when the content finishes loading.
The update certainly has potential, and is better than the web views you were using before. But these bugs are really distracting.
Finally - a good, working Chronicle app! 4/5
The previous app froze and crashed so much that I’d stopped using it altogether. The new one is great! Stable, fast performance, nice layout, very easy to use. Great job!
I withheld one star due to lack of a search function - a must-have for a newspaper app. Hopefully that can be added before too long.
the worst 5/5
We're here near the Silicon Valley, and these guys can't seem to manage a decent website. Frustrating every day.
That was my original review. Happy to amend it today.
The new site is magnificent You guys should be proud. It's a great piece of work, worthy of Bruce Jenkins, Willie Brown and Carl Nolte, for sure. Thanks.
Where is SEARCH? 2/5
Still searching for search. It’s not there!
I used the old app to supplement my paper paper and to share specific stories with friends.
Won’t use it again until it’s fixed. Bummer :(
Please bring back the old version until you figure this out.
Old news is not news! No search, no crosswords. Please give me access to the old app until you fix these issues or I will have cancel my subscription.
The new app is unbearable. Font size can’t be adjusted, huge pictures assault the information seeking reader, and the articles have shrunk to minimal content. It feels like the Chronicle wants to compete with Fox News.
The update is great! 5/5
So happy to be able to write a positive review of this app finally. The new upgrades make this so much more enjoyable to use.
New app version. 2/5
Format is nice...but where is SEARCH??? [local] SPORTS CALENDAR??? GAMES?? EVEN Dear Abby??? It’s like you opted to shun your local subscribers for a larger audience. If I want global stuff,I read BBC, Reuters, And AP to get global perspective. I want my LOCAL PAPER STUFF. I am disappointed.
Pretty, but less user friendly 2/5
I understand that the Chronicle wants to jump on the fad of large blocks of empty space and pictures that other news apps have recently adopted. I don’t like it but I understand. Why then not allow users to customize by minimizing or eliminating pictures, or adjusting text size? You can’t adjust text size in the app like before, and it also does not appear to respond to the text size adjustment in iOS.
I still read a traditional newspaper because I want words. I don’t want pictures, I don’t want white space. Words. Please.
Missing the Columnists 2/5
The new look is refreshing but where can readers find the columnists? Matier & Ross, Willie Brown, and all the others. Please bring back the columnists and the search function!
Lost that reading pleasure 1/5
Being able to read the electronic version of the print paper with the same look and feel was the differentiator worth paying for .... Now, not so much. The new format may not make the cut for reading with a cup of coffee in the morning.
The app performance is abysmal ... we rarely get the front page to load and when it does, drilling down to an article often requires closing the app and trying again. Terribly disappointing when Comcast claims 25-100 download speeds
Now it wants us to prove we have a subscription to read an article ... this is s is the most expensive and worst performing app we have ... FIX IT!!!!! Seriously, today I had to go back to our paper copy!
2018 ... can’t access Chronicle on any device! Help service is no help! Can’t even reset password! Give me my money back!
Bad functionality. No search function 3/5
The new SF chronicle app is unbelievably worse than the prior app. It is hard to find at a glance which articles I want to look at. Prior app much better. Also there is no search feature? What kind of news app doesn’t have search?? Very bad. And I can’t access horoscopes. Did they forget to put a link? There is perhaps a lack of alignment in terms of how the paper sees itself and how the users see it. I’d rather see this versus many of the articles.
Fix it now!!
New version has less content 1/5
Finally an update that has been redesigned - not just more bug squashing. Looks clean and uploads great on my iPad where I read all my news.
What’s outrageous is that in doing this the Chronicle has taken away content! We should be getting what is in the print version. Several of the fun things to read that helps me get through all the harsh news is gone. Crossword puzzels, Dear Abby, horoscopes. Even the search function is gone. I contacted the Cronicle and they said to read the .com web page version if I want those things! Backwards thinking. Disappointed. I guess they need us to keep complaining before taking action.
Font Size 3/5
Really. No option to adjust the font size? How about doing away with the silly light gray text. It is impossible to read when the text is soooooo small. Hard to believe living in the global tech capital that I have to explain these common and appreciated features.
Worse app ever 1/5
This app is so bad. It won’t recognize my subscription and not only is there no crossword, there is no search function!!!! When I called and told them about the search function, the reply was “we are always trying to improve our functionality”. What load of nonsense! I don’t have any problems with the NYT app. I’m done with the SFChron. Total waste of money.
Fix it or lose 3/5
Another update and renewed frustration. While there are many positives to the new Chron the negatives are glaring. It does not go unnoticed that the developer has not responded to the complaints from others to the misses. Search? Crossword puzzles? Obituaries structure?
Where is search and games? 2/5
New app has a faster response but eliminating search function and games is a reduction of usability. Please bring these back!
Where are the columnists and search function? 2/5
Wanhhhh! The new app is pretty but so few stories, no search function and how am I going to find Willie and Heather? HELP!
Where are the games? 3/5
Cannot find the Sudoku or Crosswords. I did the crosswords every day. They seem to be missing from the updated app. That was the main use for me for this app since I get the print version of the paper.
Awful App 1/5
By Andrew MSF
Terrible interface. Takes forever to load pages and stories. Links and downloadables don't work. Yet, I pay my bill each month. STRIKE THAT, CANCELLED AND DELETED.
Getting better! 4/5
Version 3 - Finally!!! Now it seems like a professionally created app. More to come as I use this much improved version.
Version 2.3.10 - more reliable now. Fixed music problem. Not a fan of the interface feel but it is working. Continue my wish for larger fonts like almost ALL other news apps.
Version 2.3.8 - still crashes daily. If you are listening to music while reading your paper, it will repeatedly stop your music from playing. Navigation with the swipe left and right makes scrolling through an article challenging. Still wish for a larger font.
Version 2.2.5 - really pretty much the same. I have written to the support team and they say they are working in it. But this app has really not improved much in the past year. Layout and image placement has improved. But load times and crashes have not. And the app is often unresponsive when you return to it from another app.
This app is still inconsistent and crashes daily. While there is some control over font size - still too small for my eyes.
The layout is inconsistent and images sometimes do not show up. It seems their support team is as frustrated with their developers as the users are.
I truly want to support the chronicle with my subscription but the app really has to work better.
This is how I get my Chronicle every day. The articles are all there and they have fixed many interface issues. But they also introduced a new one - if you get an error due to spotty Internet coverage, the only recourse is to relaunch the app, even when there is Internet access.
1. Slow and annoying reloads when switching apps. If you leave the app and come back, you will get back to where you left off, but only after a tedious reload. FIXED
2. Also slow to switch between articles and even turn pages. The page turn slides the entire interface across the screen just to get to the next page. Most apps I used for reading are much faster than this one. IMPROVED
3. Part of the reason I read the paper digitally is to be able to follow links in articles. Most links are just listed as text so you cannot click on them. Nor can you even copy the text to put in a browser. Major flaw! IMPROVED
4. Seems to take forever to download a new edition (on very fast wifi). Often get message to quit the app as new edition has just been downloaded - annoying. And don't even try to download to read offline. Takes forever. FIXED - but they still have a poor updating process.
Missing Puzzle Section 1/5
Not only does it take longer to download anything - no crossword puzzles. Seriously considering ending my subscription- plenty of free news sites to get news.
Zero stars 1/5
Can’t even log in with this new app. Also no crossword puzzle? Likely will cancel subscription. If you can turn off the update so you don’t get this.
Worthy update! 5/5
By Kyle Olivo
Thank you so much for refreshing the look of this app! I’m definitely going to be spending more time using it now that scrolling is buttery smooth and the interface is so pleasing to look at! Keep up the great work!
New APP 2/5
By station 5
Thanks for trying to improve, however you TOTALLY screwed up the obituary section. It isn’t the daily posts as in the past, it’s a list of over 60 names to scroll through that have already been published. Why don’t you configure this section like what’s in your print copy?
No crossword puzzle 3/5
I will be cancelling my subscription unless future fixes restore the crossword puzzle.
The upgraded app is a downgrade 1/5
By Local Burlingame
Used the new app for the first time and underwhelmed. Visual layout is fine but the news displayed is OLD. The front page did not have a single article that wasn’t from Sunday’s version. Thinking this was just the front page I went to sports and only found one new. The sports calendar displayed was from the past weekend. Give us back the old version. Not worth the price if all I get is old news.
Bad App 1/5
And I thought the old app was bad! This app recognizes my print subscription but still won't let me read the articles. What a waste of time.
App does you no good if chronicle scrambles your account 1/5
Have reset my account. Online I am fine , but the iPad app tells meI do not have a subscription.
Once again the chronicle is clueless about doing any testing when they make changes.
This is after I was unable to access the app for two weeks while traveling. Post and NYT apps worked without issues.
Informative but Clunky 3/5
I’m new to this app so maybe it is my inexperience but the UI doesn’t seem intuitive. I also have trouble finding news that interests me.
Liked the old one a little better for news, but I’m missing the games! 3/5
By Dr O999
I got used to playing the games every night. Will you be bringing them back?
No crossword?!?!?!?! 1/5
By Johnny McScrooge
I have the actual Chronicle delivered to my house. The only thing I use the app for is to do the crossword puzzles. And you apparently decided we don’t need them.
Chronicle, please start over and try again! 4/5
By Janet dickly
Words cannot describe how poorly this ap works. Constant freezes essentially make reading the Chronicle impossible. I have been trying to read just one section and have wasted 30 minutes. When will the Chronicle address the problem?
Deleted the App & reinstalled as directed. Much improved, thank you! Able to enjoy Chronicle again.
What happen to the search feature on the latest update?
Wow. I didn’t the think the chron had it in them 4/5
Wow. I didn’t the think the chron had it in them to make a good app. For the last few years I’ve regularly rated the SF Chron as 1 star. The latest update is huge and very welcomed. You can debate the style and I’m sure there will be tweaks. But so far, this app is useable! That only would be a major improvement in itself but the design is modern too.
Where’s search? 3/5
The new version is an improvement on layout but Search has disappeared and can’t find items like crosswords and horoscopes. Needs a fix.
App will not open with update 1/5
I did the latest update and the app no longer works. It says “invalid server response”. I deleted and reinstalled it. The problem remains. App is on a 10.5 inch iPad Pro.
V3 looks good, but no crossword? 3/5
Had sign-in problems when “upgrading” from V2 to V3, but deleting and reinstalling the app seems to have fixed it. Previous versions however had crossword puzzles and the latest version does not, or at least I can’t find them. Bummer!
A Step Back... 2/5
By Retired Techie2
Just “upgraded” to the latest version of the app on my iPad. Now it looks nicer but I can’t log in, so it’s basically useless. It still works in the old version on my iPhone, so I can read it there, but I’m not about to do the update on my phone until the login problem is fixed.
Can’t sign in 1/5
New app looks pretty, but I can link to my print subscription. Not very useful!
I love the new version! So easy to use. A great modern app
Works great on my phone, but doesn’t allow me to sign in on iPad 4/5
By Connie the constant reader
Cleaver on line innovations 5/5
On line is a very good way to keep up with the Chronicle these days. Their website is well done and user friendly. Worth the money
Not so hot for new iPads 1/5
This app is very buggy on the new iPad Pro (3rd generation). It continually asked to log in and then won’t accept the password, yet it shows I have an active digital subscription. I hope it can be fixed to support the new iPads.
Crossword & Sudoku not on iPhone app 2/5
Why only on iPad?
Password management is a mess 3/5
Overall, I think this app is pretty good, but the password management is horrible. I’m currently locked out of the app even though my subscription including digital is active. Have tried resetting password. No luck. I’ve had this problem repeatedly. If you want people to stop using your app, asking them to continually enter passwords is a sure fire way to do it.
Brings me home! 5/5
I was born and raised in the SF Bay Area and now live where I cannot get a hard copy...so I LOVE GETTING MY E-Edition! I’d rather be living close to home, but thank you for my E-Edition!