Can’t sign in = worthless 1/5
By Señor Católico
So stupid, fix the sign in! The app is worthless if subscribers can’t sign in.
Missing features, no search 1/5
UPDATE: two months after I submitted this review, the same problems (missing features, no search function, etc.). Today I have to find these features by searching the Internet (where I end up reading Mick LaSalle’s column on the sites of competing newspapers, even though the SF Chron is his home). I still rate this app one star because there is no lower designation. (Complaints in my original post are detailed below.)
Two features that regularly drew me to the previous app were the Ask Mick LaSalle column, and the horoscopes (especially Sunday’s Minerva feature).
The latter might sound silly, but checking the horoscope was a fun daily ritual, followed by reading articles of interest. Now that there is no daily horoscope, I’m out of the habit and ease of visiting the Chron app at all (I’m not going to invest the extra time in looking it up and reading the paper on my laptop at work).
Similarly the Ask Mick LaSalle column – if I happened to miss it, very easy to enter it in the search field, and then I’d stick around reading other items – but now it’s inaccessible, unless I happen to visit the app the day it’s published.
I’m sure your intent wasn’t to shift daily readers to an occasional rare visit, but at least in my case, that’s the result.
Constantly required to enter subscription details 1/5
By Sammy Assad
Every time I want to read a story on my phone, I get asked to link my print subscription. Every. Time. Technical assistance at SF Chron amounts to no more than apologies.
Jan 2019 update. Rev1 1/5
Hate the new update. No search feature and the crossword puzzles are gone. What were you thinking? Just checked latest update... Still a mess.
No horoscopes 1/5
No horoscopes, no crosswords and no search. This app is a very poor reflection of the San Francisco Chronicle. You can do better. You should do better.
Seems web developer ignored previous feedback 1/5
By Aldus M
The Chronicle keeps asking for app feedback and in the app update, then ignores that user feedback. No search function, unlike all other major newspaper apps, and poor or no updating of old articles, especially the Weather. Why leave two to five day old articles that have been updated by other news outlets on the Chronicle news feed?
NO ABILITY TO SEARCH = DYSFUNCTIONAL APP! 1/5
By Los Gatos Kitty
I am a long LONG time Chronicle subscriber. Like-my whole life.
So I want to post a good review. However I do not see any improvement in the app. For one thing there is no ability to search. I emailed the developer and got a confusing response which essentially suggested it wasn’t necessary. I have the NYT app and it has a very good search function. This app currently stinks.
Fix it or lose 1/5
I HAVE REPEATEDLY WRITTEN TO THE CHRONICLE ABOUT ALL OF THE SECTIONS THAT ARE STILL MISSING FROM THE PAPER SINCE THE UPGRADE WITH ZERO INDICATION OF WHEN IF EVER THEY WILL FIX. AFTER DECADES OF ENJOYMENT, AM NEARING A TURNING POINT WHERE THE PROPER RESPONSE IS TO CANCEL MY SUBSCRIPTION. Another update and renewed frustration. While there are many positives to the new Chron the negatives are glaring. It does not go unnoticed that the developer has not responded to the complaints from others to the misses. Search? Crossword puzzles? Obituaries structure?
Search function??? 1/5
Is there a search function???
Latest update lacking 2/5
By The sperl
Two major problems: first, there is no search function (or at least it's not easily found). Second, the front page and subsequent pages/sections are populated by old articles. Nothing like opening the Local News section on January 2 to find out about public transportation options for New Years Eve - an article that ran two days prior and is now totally irrelevant. I read the newspaper to find out about NEWS (that's why it's not called an oldspaper). C'mon Chronicle...if you're committed to delivering online news, prove it. If you're not committed, then stop publishing an online edition.
Dated Stories Repeated Daily. 1/5
There is very little fresh content in the digital edition. The majority of news articles that are published each new day in the digital edition are rehashed dated stories that sometimes are as dated as 5 days old. Most are dated between 2 to 3 days old. For example, for today’s edition of 12/31/2018, many stories were from the digital edition for 12/29/2018. There are some that are some articles that are dated 12/31/2018, however, my guess is that they compromise about less than 10 percent of the articles in the news paper. I’ve noticed that the reporters that carry the heaviest load, other than Sports, are few and mainly young. I guessing that these reporters are “cutting their teeth” as reporters while working with the Chronicle until they gain enough experience to move on to bigger and better newspapers. One final problem, since the reformatted update was rolled out last month, there is no way to adjust the size of the font.
Update is crap 1/5
I have written directly to the Chronicle as a print subscriber about the problem others have identified: it will not recognize a subscriber and requires you to go back over and over to link your print subscription, even between articles. Enough already! Fix this app! Your update didn’t solve this problem!
New version is TERRIBLE! 2/5
By Marcus Trucker
This latest revision is almost unusable because it freezes *and* crashes almost constantly. It's extremely unfortunate because I have been reading the Chron for well over 50 years and now I'm nearing the point of giving up on it because the app is borderline useless.
Now the new version reloads an article *while you are trying to read it* to get the advertisements loaded. It does this repeatedly, making it difficult to read an/any article. Being on slow satellite internet compounds the obnoxiousness of the problem. Although I deeply enjoy the Chronicle I find myself getting my news elsewhere increasingly frequently due to this incessant, unwelcome “feature” (or bug).
Less is NOT more 2/5
No search, no crossword, fewer articles. Not at all happy with this format.
No search! 1/5
By Fog City Joe
I was incredulous when the revision came along and there was no search function. Surely this was a mistake that would be quickly addressed. But noooooo.... Seriously, Chron, we deserve better.
Amazing & Simple News App 4/5
I love the Chronicle’s app. It’s layout is simple and clean. Easy to navigate. Only feature missing is the ability to save your favorite articles! Please add that feature to your big board 🙏🏼
Too many ads! 1/5
I have a subscription and I can’t read the e-edition (which has the normal ads in it) without a banner ad across the top from google. Ridiculous.
This app finally got some love 5/5
I’m liking the new look. Feels faster, less laggy and a much much better reading experience.
Way better 5/5
Finally good enough to replace energy wasting paper. Pops on a tablet.
Unable to log in 1/5
By Kyle Olivo
The new app is beautiful, but I’ve been unable to log in since its release. I contacted the Chronicle three weeks ago (with multiple follow ups) and they still haven’t resolved this issue. I exclusively read the Chronicle on my iPhone, and now I’m considering canceling my subscription over the lack of support on this issue. I can forgive the bugs, but can’t forgive the lack of customer support on an open issue.
The app is much improved from prior versions. Thank you for that. Why tho is the news presented only a subset of what’s available in the physical paper? It’d seem for paying members, we’d get the same news.
Constant need to link subscription 2/5
The new app is confusing to navigate. There are constant requests to link the subscription and sometimes to sign in.
Reading on the web interface is easier and less buggy. I have given up using the app.
No an improvement....! 2/5
Developers, PLEASE read and fix the link to subscription fixture!
This app is poorly designed, it consistently reminds me I only have “3 free stories left this month | get access” but I have linked this app to my subscription countless times. It has gotten so irritating that I am tempted to cancel my subscription. The new format is “OK”, but we still are unable to access prior papers and certain stories seem to linger on the Front Page for days. It would be nice to have access to an archive of the prior published papers. On a positive note, the vault is an interesting section, especially the vault photographs.
Less New Content 3/5
Moving my rating to 3 stars. Over last week or so they have more regularly added new content and have reintroduced by lines for lead columnists. Headed in a better direction.
From what I can tell the redesigned look and feel of the app (which I like) was accompanied by a significant reduction in the amount of new content loaded each day. The reduction in the amount of new content loaded each day coupled with the removal of several sections/features (featured columnists, games, real estate) has resulted in an app that does not justify the subscription price. I will not be renewing my subscription.
Still bad after all these years 1/5
I never used this app in the past because I had a much better experience just using the mobile website. In my (print) Sunday paper they were touting the “all new” app so thought I would try it out. While the app experience looks much improved, it would only allow me to see 3 articles even after linking my print subscription. When I click on the prompt for me to sign in, it says that my subscription is already linked. You would think that a company in the center of the tech world could get their **** together.
Buggy update. 2/5
A few suggestions:
1. Don’t present articles as modals. iOS users expect to be able to use the edge swipe gesture to go back to the previous page. You are presenting articles with a cover modal presentation. Your content works best with a navigation controller.
2. Ads popping in make the content shift around a lot.
3. Loading spinners aren’t dismissed when the content finishes loading.
The update certainly has potential, and is better than the web views you were using before. But these bugs are really distracting.
Finally - a good, working Chronicle app! 4/5
The previous app froze and crashed so much that I’d stopped using it altogether. The new one is great! Stable, fast performance, nice layout, very easy to use. Great job!
I withheld one star due to lack of a search function - a must-have for a newspaper app. Hopefully that can be added before too long.
the worst 5/5
We're here near the Silicon Valley, and these guys can't seem to manage a decent website. Frustrating every day.
That was my original review. Happy to amend it today.
The new site is magnificent You guys should be proud. It's a great piece of work, worthy of Bruce Jenkins, Willie Brown and Carl Nolte, for sure. Thanks.
Where is SEARCH? 2/5
Still searching for search. It’s not there!
I used the old app to supplement my paper paper and to share specific stories with friends.
Won’t use it again until it’s fixed. Bummer :(
Please bring back the old version until you figure this out.
Old news is not news! No search, no crosswords. Please give me access to the old app until you fix these issues or I will have cancel my subscription.
The new app is unbearable. Font size can’t be adjusted, huge pictures assault the information seeking reader, and the articles have shrunk to minimal content. It feels like the Chronicle wants to compete with Fox News.
The update is great! 5/5
So happy to be able to write a positive review of this app finally. The new upgrades make this so much more enjoyable to use.
New app version. 2/5
Format is nice...but where is SEARCH??? [local] SPORTS CALENDAR??? GAMES?? EVEN Dear Abby??? It’s like you opted to shun your local subscribers for a larger audience. If I want global stuff,I read BBC, Reuters, And AP to get global perspective. I want my LOCAL PAPER STUFF. I am disappointed.
Pretty, but less user friendly 2/5
I understand that the Chronicle wants to jump on the fad of large blocks of empty space and pictures that other news apps have recently adopted. I don’t like it but I understand. Why then not allow users to customize by minimizing or eliminating pictures, or adjusting text size? You can’t adjust text size in the app like before, and it also does not appear to respond to the text size adjustment in iOS.
I still read a traditional newspaper because I want words. I don’t want pictures, I don’t want white space. Words. Please.
Missing the Columnists 2/5
The new look is refreshing but where can readers find the columnists? Matier & Ross, Willie Brown, and all the others. Please bring back the columnists and the search function!
Lost that reading pleasure 1/5
Being able to read the electronic version of the print paper with the same look and feel was the differentiator worth paying for .... Now, not so much. The new format may not make the cut for reading with a cup of coffee in the morning.
The app performance is abysmal ... we rarely get the front page to load and when it does, drilling down to an article often requires closing the app and trying again. Terribly disappointing when Comcast claims 25-100 download speeds
Now it wants us to prove we have a subscription to read an article ... this is s is the most expensive and worst performing app we have ... FIX IT!!!!! Seriously, today I had to go back to our paper copy!
2018 ... can’t access Chronicle on any device! Help service is no help! Can’t even reset password! Give me my money back!
Bad functionality. No search function 3/5
The new SF chronicle app is unbelievably worse than the prior app. It is hard to find at a glance which articles I want to look at. Prior app much better. Also there is no search feature? What kind of news app doesn’t have search?? Very bad. And I can’t access horoscopes. Did they forget to put a link? There is perhaps a lack of alignment in terms of how the paper sees itself and how the users see it. I’d rather see this versus many of the articles.
Fix it now!!
New version has less content 1/5
Finally an update that has been redesigned - not just more bug squashing. Looks clean and uploads great on my iPad where I read all my news.
What’s outrageous is that in doing this the Chronicle has taken away content! We should be getting what is in the print version. Several of the fun things to read that helps me get through all the harsh news is gone. Crossword puzzels, Dear Abby, horoscopes. Even the search function is gone. I contacted the Cronicle and they said to read the .com web page version if I want those things! Backwards thinking. Disappointed. I guess they need us to keep complaining before taking action.
Font Size 3/5
Really. No option to adjust the font size? How about doing away with the silly light gray text. It is impossible to read when the text is soooooo small. Hard to believe living in the global tech capital that I have to explain these common and appreciated features.
Worse app ever 1/5
This app is so bad. It won’t recognize my subscription and not only is there no crossword, there is no search function!!!! When I called and told them about the search function, the reply was “we are always trying to improve our functionality”. What load of nonsense! I don’t have any problems with the NYT app. I’m done with the SFChron. Total waste of money.
Where is search and games? 2/5
New app has a faster response but eliminating search function and games is a reduction of usability. Please bring these back!
Where are the columnists and search function? 2/5
Wanhhhh! The new app is pretty but so few stories, no search function and how am I going to find Willie and Heather? HELP!
Where are the games? 3/5
Cannot find the Sudoku or Crosswords. I did the crosswords every day. They seem to be missing from the updated app. That was the main use for me for this app since I get the print version of the paper.
Awful App 1/5
By Andrew MSF
Terrible interface. Takes forever to load pages and stories. Links and downloadables don't work. Yet, I pay my bill each month. STRIKE THAT, CANCELLED AND DELETED.
Getting better! 4/5
Version 3 - Finally!!! Now it seems like a professionally created app. More to come as I use this much improved version.
Version 2.3.10 - more reliable now. Fixed music problem. Not a fan of the interface feel but it is working. Continue my wish for larger fonts like almost ALL other news apps.
Version 2.3.8 - still crashes daily. If you are listening to music while reading your paper, it will repeatedly stop your music from playing. Navigation with the swipe left and right makes scrolling through an article challenging. Still wish for a larger font.
Version 2.2.5 - really pretty much the same. I have written to the support team and they say they are working in it. But this app has really not improved much in the past year. Layout and image placement has improved. But load times and crashes have not. And the app is often unresponsive when you return to it from another app.
This app is still inconsistent and crashes daily. While there is some control over font size - still too small for my eyes.
The layout is inconsistent and images sometimes do not show up. It seems their support team is as frustrated with their developers as the users are.
I truly want to support the chronicle with my subscription but the app really has to work better.
This is how I get my Chronicle every day. The articles are all there and they have fixed many interface issues. But they also introduced a new one - if you get an error due to spotty Internet coverage, the only recourse is to relaunch the app, even when there is Internet access.
1. Slow and annoying reloads when switching apps. If you leave the app and come back, you will get back to where you left off, but only after a tedious reload. FIXED
2. Also slow to switch between articles and even turn pages. The page turn slides the entire interface across the screen just to get to the next page. Most apps I used for reading are much faster than this one. IMPROVED
3. Part of the reason I read the paper digitally is to be able to follow links in articles. Most links are just listed as text so you cannot click on them. Nor can you even copy the text to put in a browser. Major flaw! IMPROVED
4. Seems to take forever to download a new edition (on very fast wifi). Often get message to quit the app as new edition has just been downloaded - annoying. And don't even try to download to read offline. Takes forever. FIXED - but they still have a poor updating process.
Missing Puzzle Section 1/5
Not only does it take longer to download anything - no crossword puzzles. Seriously considering ending my subscription- plenty of free news sites to get news.
Zero stars 1/5
Can’t even log in with this new app. Also no crossword puzzle? Likely will cancel subscription. If you can turn off the update so you don’t get this.
New APP 2/5
By station 5
Thanks for trying to improve, however you TOTALLY screwed up the obituary section. It isn’t the daily posts as in the past, it’s a list of over 60 names to scroll through that have already been published. Why don’t you configure this section like what’s in your print copy?
No crossword puzzle 3/5
I will be cancelling my subscription unless future fixes restore the crossword puzzle.