Doesn't link to paid subscription 1/5
By battrey staple
Very annoying. It will not link to my paid subscription, but simply leads me around and around in a circle of attempting to sign in. Use the web page. The app is a waste of space.
Very buggy 2/5
Randomly refuses to log me in. Won’t remember a password and impossible to relink an existing home delivery subscription consistently. As noted, no search function or archive. Strangely deficient for the newspaper of record in a technology capital. I want to support the Chronicle which had good local and state content, making it hard to continue to do that. What’s up with that?
Still not linking to my subscription 1/5
Despite having a 2-year subscription, I can’t seem to use this app because it won’t remember my password. I provided a complaint to the paper but didn’t hear back.
Another thing I don’t like is that my friends on Facebook cannot read SF Chronicle articles I post on Facebook. They get treated as though they’ve seen three articles already, even though they don’t live in the area. I think this hurts the SF Chronicle because it’s hard for everyone else to see their work, and they don’t seem to get quoted as much as other newspapers do.
I like the paper itself; it’s the app on the iPad that is not performing as it should be to provide access to paid subscribers. Furthermore, the web site seems to be too restrictive about NOT providing access to all Coronavirus articles, which will have caused the SF Chronicle to become irrelevant to most U.S. citizens at a historic time in our lives.
Podcast doesn't work in the app 2/5
I like listening to the podcasts, mainly Fifth & Mission but it doesn't play correctly in the app. I put in my earpods, press the podcast play button, and start doing my chores. About 5-10 minutes later the podcast invariably stopps and no longer plays. When I go back to continue where it was cut off the podcast player has reset and I spend another 10-15 minutes looking for the location where the podcast was cut off. This dramatically reduces the value of the app. I will re-subscribe after the developers fix this annoying problem.
Embarrassingly bad app 1/5
Crashes every time I’ve tried to use it. Considering SF’s ties to Silicon Valley this seems truly ridiculous. I want to support independent journalism in these troubled times so I really hope you guys can get it together with your digital presence!
Great journalism. Uneven, unpredictable app 3/5
The app sends a ton of push notifications on interesting topics but opening them rarely takes you to the right article. Sometimes I'll reopen the app and instead of letting me continue reading the article I was using, it closes it and refreshes everything. The quality of journalism is great, but I never know what the app is going to do. I'm going to stick to web
Run away from this garbage 1/5
By Steve Zero
You wait forever for the app to load. Pick an article from the fr-- wait its gotta load again. Ok find that article get to second sentence RELOAD top page again find your place, two paragraphs RELOAD ok there it CRASH.
And the Manage Subscriptions page doesn't work so i will have to find someone to get me out of this hell.
I used to subscribe to the paper, but they couldn't deliver that very reliably but at least when you got it you could read it.
Not great 1/5
By Jay in Castro
I use it for my local news. Anytime you click on an article it takes you to a weird browser and asks you to subscribe, even though you’re a paying customer. Leave the app to check a text, it forgets where you were, and you have to dig through it to find where you were reading. I support journalism, but this is a poorly designed app.
I’ve been ripped off by the SF Chronicle 1/5
Don’t do it! Don’t sign up.
The Chronicle seemed to have improved investigative journalism from what I remember years ago, so I signed up for the 2 year deal. They charged my card $4.99 the first month, then $14.99 /mo thereafter. And now I cannot access anything except 3 “free” articles a month, while being signed in. When I call them they don’t answer because of COVID. They refer everyone to go to sfchronicle.com/account, but this is a blank page.
In looking back at my emails, they never sent me an invoice for the sign up, only a confirmation email that I had signed up. And that was early January, before COVID was a thing here. I’ll have to fix this through my credit card, it appears.
Terrible App 1/5
By so tired of waiting for you
A total mishmash of old news mixed in with some current stories. The Chronicle should be ashamed to have this mess with their name on it!
Good content, few features missing in the app 4/5
By Flo Soom
I like the App and especially the content, but a few features are weird/missing. In the scroll bar on top there is Sport right after the front page, and then local news and only further back there is US&World. Really, that’s your priorities? Be that like it is, but at least give people with different priorities the possibility to customize that top scroll bar. Also, it would be nice if the comment section present on the website would be accessible from the App too. Thanks, and keep up the good work.
No longer recognizes my digital subscription 1/5
By John A T jr
Have used and loved the Chronicle App for years. Let’s me stay connected to the Bay Area even though I now live remote. There have been several bouts of it not recognizing my digital subscription over the years. This week their staff wasn’t able to help. I tried removing the app and reinstalling and even that didn’t work.
Slow, Buggy, Frustrating 1/5
I have to start it 4or 5 times before it will load. It often quits. Now it's asking me to subscribe again. If it's not fixed soon, I'll cancel my subscription.
7/7/18. It was working quite well. Then they “fixed” it. The latest version will not open.
2/9/2020 The app was working well for quite a while. Now all of a sudden, it no longer recognizes my subscription. I go through all the steps to link my subscription and it tells me I’m successful. Then when I try to use the app, it tells me I have no more “free” stories this month. It’s frustrating and I will probably cancel my subscription.
4/11/2020 In March, it started working again. Today the problem returned and it run into the problem of having reached my limit of free stories. I delink my subscription, but it does not cure the problem. I’m fed up and am going to cancel my subscription
How is there still no search feature?
This is a second rate app. By far the worst of the newspapers I subscribe to. Support is nonexistent. The newspaper itself is very good. Better to take the print edition.
Comments Section Please 3/5
By Les Beatles
I would like to be able to review comments as well as make them while I am in the app. This functionality appears to be on the web version, so why not the app?
Where is search function? 2/5
You’ve “investigated” search long enough.
No Search Function 1/5
Search function??? 1/5
Is there a search function???
Terrible app, bad UX 1/5
By chronicle subscriber
When reading an article, if you leave the app, it loses the spot in the article and reloads and goes back up to the top of the page. It’s like the app wants to make using it as miserable an experience as possible. It’s also very hard to actually find relevant news. The algorithm that displays latest news seems to just be a random stream of consciousness. Do yourself a favor and just visit their website.
Needs a read later feature 3/5
Great content, have read this newspaper my whole life. The app, however needs a read later or save feature.
Won’t link my print subscription... 1/5
...emailed Chronicle. No response. Come on folks - this is the very basics. Let’s get them right. And let’s pls. respond to customers.
Content curation could be better 3/5
Ok, it took a week and direct contact with the developers, but they have now fixed the sign-on problem and the app recognizes my subscription again.
It’s working as well as ever and I’ll go back to 3 stars. I do wish I could dial it back to previous days’ issues and search for older articles the way I can with most other periodicals. I think their repeating some articles day after day and cross posting them to multiple sections, while annoying, is their way of sort of compensating for that limitation.
Speed seems better. The current news and their internal columnists seem to get posted pretty regularly and promptly. But there have been shocking lapses with syndicated columnists, like Dear Abby getting stuck on the same column for weeks on end, or comics getting skipped some days, even though the print edition much more consistently has the current content. I find that the facsimile print edition remains a necessary backup.
Even worse since my last bad review (below). I’m dropping it to one star because l’ve been unable to use the app at all this week. It refuses to recognize my subscription and won’t display any stories. Called support twice. They acknowledged that the app is having troubles with subscriptions and promised it would be fixed in a day or two. Now at the end of the week, l’m still stuck with reading the facsimile edition in my browser. Might as well just give up and uninstall the app since evidently no one with any competence whatsoever is managing it.
This app has been going downhill since the more positive review I a year or two ago. Granted it’s generally faster and crashes less now. But various bad design decisions and bad content curation have made it so difficult to use that I now frequently find it necessary to leave the app and instead go to the Chronicle’s facsimile edition in Safari. This is particularly true for the Datebook section and for other articles that while headlined in other sections seem to be retrieved from Datebook. They come up excruciatingly slowly and seem not to be readable at all from other countries while travelling. And periodically whole blocks of content disappear like some columns or most of the comics for the past week.
To your answer: No, it is not an updating the app problem. Missing content is a curation problem, and eventually someone notices and fixes it, like the comics came back today after going missing over the weekend. The speed and accessibility-from-Europe issues have been with us for months and are a fundamental design problem dating from when someone decided to replace A&E with Datebook wrapped from sfchronicle.com or something of that sort.
Does not work on iPhone 8S 1/5
App stopped working, ignoring ‘unlimited access’ subscription status. Customer service says there’s a problem. Just wait and keep trying. Three weeks and counting!
One of the worst apps 1/5
By Print subscriber 30 years
The app has defects.
I have a print subscription of the Chronicle. However, the app does not recognize it after several attempts to link the two.
The app looks like it was developed without proper testing. It reminds me of Boeing firing large numbers of programmers years ago.
App has become worthless! 1/5
Over the last few days, the app has spontaneously stopped recognizing my online digital subscription obtained through the Chronicle (rather than the iTunes Store). I purchased the online subscription so that I can access the chronicle via the web as well, but now the app has become worthless as it tells me I do not have a subscription, despite “linking” it several times to my digital account.
The app was working well until I began getting pop-ups telling me I had used up my free allotment of stories...? I’m told I need to subscribe now to the app for $5.99 per month. Yet in the “fine print” it’s clearly stated that access through the app is included if you’re a subscriber to the print version -which I am. Phone support tells me to be patient... Really?!?
Doesn’t sync my print subscription any more 3/5
It asks me to subscribe or link my print subscription. I link my print subscription, and it returns to the app — which asks again. Sheesh.
Family sharing not working 1/5
After several phone calls to Apple and Chronicle support still cannot make this app to work on anything other than my husband’s phone although we have Family Sharing. Apple ID doesn’t work as sign in, Chronicle subscription lookup doesn’t see purchases made via Apple. “Buy another subscription” was the advice of Apple Support, or “leave a comment. “ which I am doing. Btw subscription NOT through Apple allows for 5 extra logins.
App doesn’t recognize subscription 3/5
Kind of frustrating. I am 50% old fashioned and continue to receive the paper edition. So, the app is supposed to be included. Now the app claims I have to subscribe in addition to paying for the paper. Please fix this bug.
Can’t login 1/5
I’ve tried multiple times to log in to the app, but to no avail. I’m logged in just fine on the website, but the app says login failed over and over again. I’ve changed my password, deleted the app and reinstalled.
Limited access even for subscribers 1/5
I’m paying for this app and paper and frequently when I click on links within articles to other SF Chronicle articles I’m told I can’t access them. What? Really!? I pay for many content subscriptions and this is the only one where this happens. Rip off. I will cancel when my subscription is up.
Still no search function? 2/5
AND THE PAPER ITSELF IS NOT A GOOD PAPER.
Ok but limited 3/5
By A.N. Other
No option for searching content
Can’t sign in 1/5
Tried to sign on a number of times. Cancelled account, deleted app, rebooted, spent an hour on the phone with Apple...all to no avail.
Chronicle help desk was no help, sent me to Apple.
Drives me crazy 2/5
The most “buggy” of all my newspaper apps and I subscribe to a lot of newspapers. I put in the password I’ve saved, they say invalid, I go through resetting, they say now I can use it, but that lasts maybe once IF THAT and then the password is back to not working. Obviously, they really don’t want you to use an ad blocker but they say it’s allowed if you’re a subscriber, but clicking on “Log In” on that page about ad blocking gets you nowhere. How about the option to turn off ad blockers? Other sites do that. I rarely get to use this digital subscription so I might have to cancel, and that’s a shame since this is my local paper!
Half baked and limited features and access 2/5
By Skanger O'Neill
It’s a feed of current stories with no access via web and no access to old stories.
Great content. Fun cartoons 5/5
Great ca and SF coverage. Awesome ca sports coverage. I put my phone in portrait mode and can read all the cartoons easily.
No e-edition 3/5
About a month ago, the e-edition stopped working on the app. Notifications were sent out, and it seemed like the Chronicle was preparing to fix this significant bug. But now, four weeks later, I still can’t read the e-edition through the app. Is this still an issue the Chronicle is trying to solve or is that feature no longer available?
What a piece of crap . . . 1/5
Without a doubt, the worst app I've ever downloaded . . .the sections are either empty or there are multiple duplications of the same story with a different headline . . Entire sections disappear from the daily news. And support is non-existent. I guess with the print version being no more than an advertising vehicle, it's not surprising . . .
No search 1/5
Very weak ap. No search is a grossly missing feature, inexcusable! Subscription should work on browsers as well as ap.
App works for me 4/5
Overall, I’ve been happy with the app. I haven’t had login or anything other significant problems with the app on my phone, iPad or PC. I would like a search function and the ability to save or bookmark articles.
Terrible app 2/5
If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!
Don’t get the whole newspaper 2/5
By Fluid Express
Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.
No access, just the bill 1/5
I pay the app subscription fee but still see warnings that I only have 2 articles remaining.
Where’s the Crossword?! 3/5
The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!
Seems web developer ignored previous feedback 1/5
By Aldus M
The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.
Customer service 1/5
By clancy Kat
Terrible customer service. Was on the phone for 20 minutes trying to
Log into e edition.
Arrogant person on the you’re end who seem to not have any patience or understanding.
Seriously thinking of canceling.
Terrible Functionality 1/5
I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.