REALLY Buggy. Slows down my work flow, definitely. 1/5
The IOS app is really buggy. It often will delay my work and say that it is “offline” or “internal server error”. I am working on my personal laptop and my ipad right now trying to do a simple report.
Watch out! 1/5
The company I work for requires booking flights/ hotel through this app. On a recent trip I booked a hotel through the app at ~$136 a night. The hotel apparently had a variable rebate for the time I was there and upon receiving the bill, one night was $189, the 2nd was $369 the third was $419. My company refused to pay the rates, so I get to.
Best features removed 1/5
The expense it tool is no longer available. This was the most useful tool in the app.
I Love Concur! 4/5
Great app to compliment the desktop version. I use Concur daily. Can you tell me if the app supports “acting as others”? As I have 9-10 people that I do travel and expenses for.
Getting worse 2/5
By frustrated by failure
Made Expense-It slow and unreliable since killing the stand alone app. (leading to lost expense capture - saves my company money at my expense). No response to in app feedback. Why no auto-fill or drop-down of recently entered text for required text fields such as "business propose" which likely tension the same throughout a given trip but not necessarily for an entire report?
Too big for Cellular 3/5
Would like to see app slimmed down to meet the App Store maximum size requirement before Wi-Fi is required to download. With a large workforce that travels, it creates delays on when and where they are able to load the app.
Poorly built 1/5
By majorly disappointed user
Crashes almost always when I try to use the ExpenseIt option as soon as I take a picture of a receipt. So now I have take pictures with the camera app and select from my library - this adds about a half minute and 10 more actions per receipt.
Also, when I enter a manual expense, the numeric keyboard that appears when clicking on the amount covers the entry field so I’m typing blind - who designed this? Very disappointing tool from such a large software vendor, SAP should be ashamed.
Excellent experience 5/5
This is one of the best apps for company related travel; it keeps everything up to date and the ease of use is what makes it great as far as user experience.
Works when it wants to. Updates are horrible. 1/5
By PB Heat Man
The principle of how it’s supposed to work just fine until it’s time for it to work. Tonight I used expense it 4 times and never worked. I will try again tomorrow.
App does not recognize hotel taxes and always comes up with errors and problems with connecting to system.
Getting worse with time! 1/5
By aznerk wehttam
Latest couple of updates have most receipts not transferring to expense report causing me to have to dig up paper and retake picture. Many reports of this. How is it not getting fixed?!?
Great app but latest update has a glitch where it is only allowing ‘one’ receipt to be added to an expense where before a couple could be added.
Crashes 100% reproducibly upon selecting expense type 1/5
1. Launch Concur
2. Tap Create
3. Tap Expense Type
-> App crashes
iPhone 8, iOS 12.2, updated to latest app version (9.68.0)
Just went from good to unusable 1/5
Some update within the last month deleted the ability to attach multiple receipt images per expense line item. Have a multi-page hotel receipt? Too bad! Are you a pharmaceutical rep that needs to attach both a sign-in sheet and a transaction receipt? Too bad! The core competency of this app is supposed to be expensing, so losing a feature like this means that I’ll no longer be able to use the app and will need to email receipt images to myself from my phone, save them to my computer, and log in to the full website to upload to each expense. If it wasn’t my company system I would stop using completely. Too bad. This used to be s pretty decent app.
By John G 1
Super clean and functional app. Has all the things necessary that you would think of and makes it effortless to manage even a pile of receipts!!
Major time drain 1/5
It would seem that Concur would help make expense reports more efficient and less time consuming. You would be wrong.
No tech support makes doing expense reposts a 4 hour commitment.
Sorry if your company signed up. Set aside a large chunk of time with this and be prepared to get frustrated.
Time waster 1/5
Receipts photographed with the app often fail to upload. Requires frequent re-taking of photos. I’ve had to go back to scanning receipts and importing them into the Web site. Enormous waste of time.
Since update won’t let me add receipt 1/5
Since the most recent update it will not allow me to add additional receipts or sign in sheets it now only will allow you to replace an existing receipt. Stop messing with the App, gets worse each update.
Too many times I have taken a picture of a receipt and had it upload and see that it uploaded and then when I go to do my report a few days later the receipt is gone.
Approval process 5/5
Very nice and friendly app to manage reporting and tracking. Would like to have also capability for “Approve and Forward”
So many bugs in the app 2/5
My company has been using Concur forever. Every time I enter a rental car expense I have to enter it twice before the app accepts it. For expense type you will select what you want and then it bounces back to undefined. Every time you click on expense it takes 10-20 seconds for the expense to open. This makes my expense reports take forever. And it’s been like this for several years now. Please, fix it.
UPDATE NEEDED WHEN SUBMITTING AN EXPENSE REPORT. 4/5
By GoldenArm Wilson
I’ve been trying to submit my expenses for nearly a month now, and every time I went to go submit my expenses. I would be pulled to a screen that appears to have no way to progress forward BECAUSE the ‘Create’ button is camouflaged to nearly the same color as it’s background. So hitting cancel appeared to be my only option, UNTIL today when I just said screw it and touched that area of my screen and it submitted my report. Please do us average folks a EASY favor and change the color of ‘create’ to white, or a color that doesn’t mask itself with the background. Other than that, great app. Fix this and it’ll be perfect. Thanks!
A one star is actually generous 1/5
All of the changes on this app are pretty much a disaster. Looks like the test this in perfect conditions to get the all clear. Business travel is anything but a perfect world. This app totally lost 3 receipts. My expense report is a disaster because it keeps trying to do everything for me. If there was an “I hate it” button I would give it several. Capture the receipt like you used to do and be done with it. If this can’t “scan” the receipt and get the total it dumbs the receipt and you are totally screwed. Feedback does nothing to make changes. What a dog app. Terrible.
Crashes constantly 2/5
I used the old app for scanning receipts, It was fast, reliable and worked like a charm. The new app is slow to start and 50% of the time crashes when taking pictures. Have to reboot my phone periodically for it to work properly or must take first a picture with my phone and link the picture to Concur.
Can you please put the old version back?
iPhone 6 plus ver 12.2
Needs key improvements 3/5
By Ricky F
This app is okay.. In this day and age it is beyond me that we cannot query an expense by the value or name. Cities that exist are not in the concur data base making it impossible to manually add. MY BIGGEST COMPLAINT IS IF TOU ATTACH A RECEIPT YOU SHOULDN'T HAVE TO CHECK THE BOX THAT THE RECEIPT IS ATTACHED!!! That’s the main reason for 3 stars. I could go 5 stars if these reasonable feature suggestions are added.
Great App But 3/5
Very convenient but why when I have a meal don't you allow me to add the type of meal like breakfast. My company requires this info.
Plus why can’t you get location to work and why do I have to choose Camera for every receipt?
Need more reliable app with less glitches 1/5
App takes too long to submit reports on.
Receipts don’t always transfer, costs a lot of time to redo them.
Itemizations take a long time to correct when the app tries to auto populate them.
Can’t log in 1/5
I never received my password reset.
Can’t sign in 1/5
Website logs in fine, app always sets password is wrong. Would love to rate but can’t even login!
Constantly crashes 1/5
After latest update app crashes every 15 seconds
App continually closes 1/5
I can’t make any travel reservations because the app Conti closes after trying to choose location
App needs to let you change your password 3/5
App does not tell you that you need to change your password so when it expires you don’t know unless you go login on a computer.
This my be the worst app I’ve ever used. 1/5
I’ve spent a half hour trying to figure out how to use this stupid app and I still can’t get my expense submitted. Are you trying to make it hard so our company can avoid paying our expenses?
Needs mileage options 2/5
By G8r RD
When your expenses are primarily personal car mileage, mobile app needs way to add mileage! I am mobile, not parked at a desk. Also now having problems uploading receipts via app. 😡
App crashes on iPhone X.
Completely useless now.
Needs bug fixes 2/5
I’ve had this happen to me multiple times where I take a picture of a receipt, type out all the details, and save it, and then the receipt disappears for the day and then pops up days later when I try again to do my expenses. Very frustrating and has been causing me to be late in submitting my expenses!
Notifications don’t work 3/5
App is good. However, I have a iPhone XR on iOS 12.2 and notifications will not work. No matter app of phones settings I adjust.
Crashes every time 1/5
By Nate’s itunes
Won’t go past the title screen. I’ve used it in the past and it’s good but how I can’t open. All other apps on my phone work currently. Please fix.
Crashing since update 1/5
Since most recent update app crashes when accessing trips. Makes the app useless.
Biiiig bug 5/5
New version is not saving receipt images when added to expense. Mobile version is useless now
App crashes immediately upon launch 1/5
iPad Pro 10.5-inch (2017) running iOS 12.1.4
You can’t use the app if you don’t have a password on your phone
New Update 1/5
The new update doesn’t have an expense option anymore. It just tracks my trips but less of TripIt’s perks.
The app keeps crashing and doesn’t upload the way it should. I need to keep shutting the app down to get to work right
App is broken again 1/5
The app fails to recognize my account, yet the website works fine. Makes it very difficult to submit receipts.
Complete crap 2/5
By Square and compass :.
Here’s the thing with concur. When it works, it’s amazing. But at least once a month it goes down for a week or so and doesn’t allow you to access your charges, expenses or pictures. It won’t even allow you to upload receipts via camera. So doing expenses could be frustrating and time consuming. Extremely time consuming. This app is not consistent or reliable.
Needs work 1/5
Can not allocate expenses
Can not select accounts to allocate from
Not useful at all
I don’t have a choice but stop making bugs 1/5
By Peter B. Chen 001
Plz stop making unuseful updates. It’s enough.
This app is garbage 1/5
Literally nothing saves when typed in. It just blanks out what you type into a text box. Don’t waste your money on this trash.
Loses pictures of receipts 2/5
Don’t trust the pictures you take of receipts with this app. Sometimes receipts you take pictures of will not be attached to expenses and you fill find yourself looking through piles of paper receipts to upload some of them again.