Not working anymore 2/5
This app was such a time saver for me when I shopped at Kroger but has not worked for the last 3 weeks. It either says there is an error or it won’t update the items I scan. I tried resetting my password but it didn’t work. I hope you fix the bugs. Meijer’s scan app consistently works well.
I’m the Cart Pusher 4/5
With my wife and I go to the grocery store I’m the one pushing my car and she’s the one grabbing things from the shelf. This app lets me scan everything as she places it in the cart so that when we get to the self check out there’s no battling the scales and other issues.I really love when technology is integrated to make things quicker. However, logging in as a real pain. If you could integrate this with the Kroger app so that I could automatically sign in through it that would be great. It asked me if I would like to use my Kroger login, but all it does is take me to the Kroger app. Maybe you need to optimize it for the latest iOS to work. Currently there are too many barriers to make opening it up worth the effort. Open app...use Kroger login...it opens Kroger app....I have to reopen the app...use password app...phone doesn’t recognize face for password app cause masks in stores...type in password manually...select from list....in the app now....it selects store. And now I’m stressed haha! Once you fix that issue of login with the Kroger app I will be super happy.
Scan scream and ditch 1/5
Nothing would scan despite having a high quality iPhone camera. Data does transfer back and forth with the handheld device nicely. Though I feel like if the app worked, you wouldn’t need this feature much. I found this out because I had to switch over to the handheld device since the app wouldn't scan anything. Then the handheld device died and there were zero left to use. I switched back to the app for payment. Seriously, a nightmare. This has such potential- PLEASE FIX!
I appreciate being able to scan as I go, bag how I prefer (baggers STILL don’t know how to pack a reusable shopping bag) and pay through the much faster express lanes. However, it would be so much better if the shopping list on the Kroger app was integrated into this app. Going between the two is frustrating.
Doesn’t work 1/5
Why bother having an app that doesn’t work and has no support? I keep getting a message that says see manager for technical support and store management has no idea what’s going on with this app.
Very slow and very glitchy... 1/5
I used this app for the first time and it’s performance was so terrible that my grocery trip took much longer than normal. After scanning an item it took a significant amount of time for the system to find it and add to my online cart. When it came time to weigh produce, that process was even slower and the app crashed once. Luckily, it was able to recover my order once reopened. After moving on from weighing produce, the app started giving an error message on every item I scanned and would not continue building my order. I had to continue adding items to my physical shopping cart with the intent to check those items out separately at the front of the store. Once I was ready to pay for the items that successfully scanned into the app, I received an error message that said my order was ‘empty’ when there was clearly 20+ items waiting to be purchased. In the end, I ended up giving up on the app and at the store’s self-checkout rescanning my entire order.
Won’t work, no customer service 1/5
The app would not work for me and Kroger has no technical support
Doesn’t work. 1/5
I, along with other iSO users, have tried to use the app in our local Kroger store but it will not work.
At all! The app says it is compatible with our iPhone but still nothing. Would like to be able to use this app.
Went to hell 1/5
Went from “The best app ever” to “doesn’t work at all” and no apparent effort to fix. Don’t bother with this pile of crap.
When it works... 3/5
When it works, it’s pretty good. The big problem is that if it doesn’t recognize an item the first time you try to scan it, you have to deal with someone at self-checkout who is managing 10 customers at once. This is true even if you the rescan the item and the app finds it (which almost always happens). A simple fix would be to provide an automatic option to rescan the item when there is an error and it doesn’t find it the first time around so that there is not something for the self checkout people to fix.... Would be a great app if the law problems were fixed. Please fix this problem and I’d up this to 5 stars.
We are experiencing technical difficulties 1/5
The app was working great until late March-April. For some reason my store removed all the scanners months prior, maybe around Christmas time, and I was forced to use the mobile app if I wanted to use SBG. That’s fine. It came in handy when I was shopping in bulk at the beginning of March and was able to just select the quantity of an item vs the multiple scans. But then one day it just stopped working. I thought it was a bug but then a week later same thing. I thought it needed an update but nope the latest update didn’t fix it. Tried a family member’s phone, same thing. Tried other stores, same thing. Tried another account, kept happening. ‘We are experiencing technical difficulties. Please try to use this feature again in a few moments’.
It seems to be at all the stores around me in the Phoenix area. Very sad to see this feature removed. The only options now are to wait in line to be served or sit at self checkout trying to ring up all your items while customers, nor employees are able to maintain social distancing. Great work Kroger.
Pay and Password 1/5
By More Tritone
Please implement Pay in your app. Also, please prompt to iOS settings for password. Currently requires the user to copy and paste password.
Very unreliable. Great when it works. Seldom works. Guessing there are issues at the store.
Can no longer log in. Wasted opportunity.
Guided Shopping? 1/5
I’m excited about the SBG concept, but did not have any success with this dismal app. I have my shopping list in the Kroger app and the scanner with the SBG app and theoretically with Guided Shopping I should see my shopping list? Well how do you even enable guided shopping? The tutorial says “Choose your shopping option- Guided Shopping or Self-directed shopping” but this half-baked tutorial does not indicate where or how to enable this Guide Shopping option. Is it even an option available in all stores? And of course you can not familiarize yourself with the app at home since it only functions when you’re in proximity of the store, so I’m just lingering in the middle of Kroger trying to figure this stupid thing out. I’m not gonna switch between apps to see my list and then scan my item. I gave up. This should improve shopping efficiency, not frustrate users into abandoning the app.
App crashed @ checkout lost cart 8/3/20 1/5
The app crashed at self check out after scanning the self checkout register and the my entire cart was lost.
Impossible to Use 1/5
I have been trying to use this app almost weekly for the past month, and it refuses to log me in. I have reset my password several times, but this does nothing. Great idea but the app is completely useless.
Honest review 2/5
Started using my phone for this instead of the Kroger hand held scanners. It works great MOST of the time. Sometimes the app closes for no reason and if you start a new session you can transfer your order to the new session. Great, problem solved. But when it doesn’t work you’re screwed and have to go through the checkout line. Today it couldn’t retrieve my order total so I could pay. Restarting app didn’t fix it. So I ended up wasting a great deal of time and had to get in line anyway. Very frustrating.
Needs improvement 2/5
By Art Tchr
I have been using the app for the last several months but the last two times I’ve tried it won’t connect to my Kroger account to use. It’s very frustrating.
If it is made by the Kroger company, integrate this feature as part of the Kroger app.
Find a work around for the “item not found”. It causes hold ups at the check out line.
Completely skip the checkout line. 5/5
It has about a 2 minute learning curve with the most difficult part being produced (it’s still easy). Scan the items as you go and bag them. When you are done as long as you have you credit card saved in the system you can pay straight from the app and leave without waiting (show the self checkout person as you leave). I recently moved and choose a King Soopers further away because it has Scan Bag Go.
I can only conclude that Kroger is no longer supporting this app. NOTHING about it works! 1/5
The app takes forever to update after each item is scanned. I had to weigh each item of produce 3 or 4 times before it would update my order. The app kept crashing, 5 TIMES! Each time I had to relaunch it & transfer my shopping session. Then it would not allow me to submit payment, so I had to pay using the self service kiosk. I’ve finally concluded that I can no longer use the app, which is a shame, given the potential for it to make it easier to social distance.
By jim 6543
Not sure why this app exists. I’ve never been able to get it to work. I’ve only seen one person using this app one time out of all the times I’ve been in Kroger.
Why bother? 1/5
Novel concept. But seriously, if you’re going to provide a service, make sure it either works consistently or at least works when you have an active order.
So tired of getting half way through scanning and bagging them getting the notification “service temporarily unavailable.”
If you’re going to truck people into doing your job or scanning, bagging and checking out, at least make it work.
I only come to Fred Meyer because of this app. Guess I’ll search else where.
By Karen Fitz
Have been using app for a year. Like the concept but has been very glitchy. Today scanned my large number of items, got to checkout and hung up— transferred 3 items only and then erased my cart. Worse than useless. Staff could not retrieve so had to have all my items scanned again! Two other times my list failed to transfer, but staff could retrieve and complete transaction. While scanning, its slow saying “updating” for 20-30 secs. Using updated app on IPhone 11 with updated IOS.
Needs two improvements 3/5
Overall it works pretty well but it needs two improvements
First, it needs a way to enter PLU codes - meijer has this, and the handheld SBG has this. Produce doesn’t always have barcodes and sometimes they do but don’t work (grapes especially!)
The other thing is the annoying “item not found” message. If the barcode isn’t just right you get this message. If you try again it scans just fine...but then when you go to check out there’s a bunch of “item not found” that you need “assistance” with. Maybe the option to “set aside for assistance” OR “try again” would help, instead of the default “set aside”
Waste of time 1/5
Took the time to scan each item and went to checkout. Scanned the barcode at the self checkout and.... nothing happened. The list on my phone disappeared and nothing appeared on the self checkout. Ended up having to go they the checkout line. The app is a nice idea but the app itself is garbage.
Frozen at checkout 1/5
Scanned all the items on my shopping list, all bagged neatly. At the self checkout the app froze up, & I could not complete my order. An employee at Kroger informed me they’ve been having this issue with other shoppers trying to use the app.
Not such a good app 1/5
Sign in, scanned and bagged as I go. Got to the register today to check out. Scanned the code and it screwed up again. Had to rescan and rebag everything. Past 2 times it did a check and the clerk had to verify almost everything in my bags... touching everything ! defeating the purpose of not having so many germs passed to my items. Need to get their scanners back available for customers to use.
Quick Way to Get in Trouble 1/5
App is neat and works really well. Unfortunately none of the employees were ever trained about it, so when I scan all my stuff with the app and pay through the app, the employees try to get me to pay AGAIN because they don’t know how the app works and don’t understand that I’ve already paid. So in the interests of not getting arrested for shoplifting because King Soopers is too cheap to train their employees? Better not use this app.
Does not work 1/5
Worked for a while now you just get error messages. Junk
Almost perfect for social distancing and saving time 3/5
The only reason why i’ll give this three instead of four is that authentication with the other Kroger app has been broken. But don’t bother fixing that. Just please please please enable face if in this app. Typing my user is and password on an iPhone is so 1980.
The other issue I have is occasional timeouts in the store or items that don’t scan which throw out the whole list. Then I need to take everything I bagged out of the bags and Re scan them at the register I was
Trying to avoid. If this happens too many times I’m leaving the bags on the floor and walking out.
Registration errors 1/5
Tried many times to link this app with my Kroger data. Did not work. Wiped and reloaded app with no success. My normal Kroger app works fine.
Very glitchy 1/5
Great idea. Too bad it doesn’t work consistently.
Best during this no contact time 4/5
I am able to go to Fred Meyer with my own bags, shop and check out without contacting anyone. Occasionally I have to have the self checkout person double check or remove a security bar on some products. But I like using it. Even though I was told by an employee that I was taking their job away. I hope not but during this pandemic I think it is safer for everyone.
Needs to work more reliably 2/5
This concept would be great if it was reliable and less clunky to use.
1. Run into errors multiple times during the trip. Today the error forced me to rescan $150 worth of groceries as it failed at the end
2. Let’s you use Kroger for login, but this rarely works. Build in Face ID/ Touch ID for authentication
3. Would be best if this was just integrated into the Kroger app, and integrate my shopping list into what I’ve scanned (e.g. scanning item checks it off the list)
App wouldn’t work 1/5
Got excited to use this during my pandemic shopping. Would have been so great to use my own phone to scan, pay and go but atlas I continued to get app error messages. Can’t stand around all day waiting for it to work so I used a hand held device in store. It’d have been much better to use my phone, safer for me, my fellow shoppers and store staff. Please get this working, it will help reduce the amount of people in the store.
Bad Design 1/5
Kroger seems to be moving to this, but the integration is poor. Tells me to create account, ok. Enter loyalty number, ok. Sorry, that loyalty number is already in use. Yes it is...BY ME!
Nope-doesn’t work. 1/5
Complete waste. Tried to use the app after being an avid fan of scan bag and go using the provided scanners at my Kroger for months. With the pandemic decided to give the app a try despite the overwhelming negative reviews. Well. It doesn’t work. Starting giving error messages repeatedly in the middle of my trip so I had to rescan everything at self checkout-not sure why with all the negative feedback the app hasn’t been improved. Sad.
Some issues 3/5
Overall I like the app, but there are a few things that seem to be broken.
When launching the app, it asks to use credentials to login (from the “regular” store app), it them switched to the other app, but nothing ever happens - you have to login manually.
One thing that appeared briefly was “guided shopping”, but no longer appears as an option.
If these two things were fixed, or even better - integrated into the other “regular” store app, it would deserve another star.
App lost list 2/5
We went through our entire shopping trip using scan app, at the end of our trip when weighing onions, the app shut down and then was unable to transfer our list. We had to re-scan and re-bag everything which defeated purpose of trying to limit contact with frequently touched surfaces. Great idea and concept, just needs tuning up.
App Not Working 1/5
The app has stopped working for me. It was working one day then the next I started getting a message that a session could not be started with the information provided and to contact management. Nobody in the store knows anything about the app. I tried deleting it and reinstalling it - still doesn’t work.
Long Time Kroger Shopper 2/5
So today I found out that Kroger had a shopping app which I was not aware of... tried it for the first time. Little bit of a learning curve, however I’ve been shopping at Meijer with their scan and shop app located within their app for a couple months. So I wouldn’t say I didn’t know what I was doing.
That being said, I found the app to be user friendly. If an item came up with an error message I simply tried scanning again and it would be read.
Pros - being able to self-bag items as you shop. Super convenient!! No waiting in a checkout line with actual cashier.
Cons - if there are items that have coupons related from the Kroger app, I should not have to manually clip a coupon in order to get the discount. I’m logged in and I have my Kroger card data entered. There should be a pop-up telling me there is a coupon for the item I just scanned. Additionally, if my item is on sale or clearance, I want to see that price reflected immediately. I’m not interested in making sure I got the sale price when I’m standing and the checkout. You may forget what price you saw.
I would definitely give this shopping app another try!! 👍🏻
Never works 1/5
This is 2020, not 2002. If you create an app, make sure it works. It freezes, it won’t scan, it won’t weigh, you can’t transfer your order. I’ve deleted it and downloaded it several times and it is STILL stuck. The last time it stopped working while I was carrying two bags so I had to take each item out and scan it, making a huge mess, with water and vegetables falling on the floor. I cleaned everything up so no one would slip and fall. It was a waste of time using the app, which is supposed to help save time and be more efficient. It’s the opposite. We already go to Ralph’s as little as possible because of all the stupid, polluting plastic Ralph’s lazily uses. Now it will be out of desperation. You have one job- create an app that works! No wonder the app gets 2 stars.
It was great until it wasn’t 3/5
As soon as the Scan,Bag and Go option came to my store in Huntington Beach, I was all over it. I loved how convenient it was, that I didn’t have to move my groceries more than once, that I could see my total as I scanned, etc. a month or so ago, the app just stopped working. When I try to sign in, it gives me the button to Start Shopping, but when I tap that it goes to Kroger Pay with no options to scan anything. It just doesn’t work anymore. I’ve asked a couple of the employees but they keep telling me they think it might be discontinued because everyone is saying that it won’t work anymore. Really disappointing since I’ve loved using it and it saved me a lot of time. Please get this app back to working again.
So unreliable 1/5
It’s a great idea but needs a lot of work. I hav tried during in on 4 different shopping trips to get it to work and it has only worked once.
I have had Kroger employees try to help me and have uninstalled and reinstalled, logged out and logged back in... hope they fix it
Hit or miss 3/5
By Of the empire
As others have said, this app is completely hit or miss. Sometimes it runs like a dream but only because I’ve learn to tailor my usage to the inconsistencies in the app, which is never good since I’m not getting the full benefit of the app.
- I almost never use it for produce. The scales work fine but 9.8 times out of 10, the app will freeze up while using the scale. It freezes so badly that I can’t use the app at all anymore, even after shutting it and reloading it. No more scales for me.
- it isn’t seamless with the Kroger app anymore. Since the Kroger app updated, I can’t sign in using my Kroger credentials because the Kroger app forces me into store mode upon opening it and never asks me to allow permissions to the scan, bag, go app. Now I just sign in.
- sometimes, despite my best efforts, the app freezes. If it does, it may or may not ‘transfer my session’ when it reloads.
- it can’t scan gift cards. Just don’t bother. Expect to finish your checkout at the self scanners if you want a gift card.
If they could fix the freezes and it’s interactions with the recently updated Kroger app then it’d be almost perfect for my needs.
Works. Sometimes. 2/5
Doesn’t accept FaceID to sign in or verify payment.
Doesn’t accept Apple Pay on apple devices.
I’ve been in the store several times (Kroger) and scan everything, and won’t be able to pay in app for some reason. Login fails at the payment screen, or errors, etc.
And the cashier can’t get it to transfer to a scan and go station. Not wanting to rescan. Very frustrating.
I would use this app everyday if the issues above were addressed. But, just isn’t worth the hassle of no FaceID, no Apple Pay, and payment not always working.
Good concept needs bugs fixed. 1/5
I love the idea for quick trips. However, I scanned a bunch of items only to get to the payment screen and have the app crash 5 times. Using an IPhone XS that’s updated. The app is useless.
Very inconsistent and frustrating 1/5
A couple of aggravating issues with this app:
1. Some products, when scanning them, cause an error to occur and wipes out everything the shopper has scanned. This ruins the shopping experience because you have to start scanning from scratch all the items you scanned prior to the 1 item that disrupted the app.
2. After done shopping and attempting to pay, a message will occasionally pop up that “an item” must be paid for at the checkout aisle. It does not even identify the item, so you have no idea which one caused the problem! So the whole reason you used the app gets nullified and now you have to go find a clerk to help you check out.
3. The app requires you to login a 2nd time when it’s time to process your payment. This is after you logged in when you began shopping.
4. The app is not integrated well with iOS login credentials, i.e., although your login/password is saved on your iPhone, the app does not communicate with the phone to populate the password field when logging in.
Fail. Doesn’t see I’m standing in the store 1/5
I’m standing in the store. App says I’m not in range of a scan, bag and go enabled store.
I love this app, wish it was better 4/5
Don’t make me type my password every time, and allow me to see all available stores when I’m not in gps distance. But the actual usage of scanning groceries as I shop? Essential. It’s the only reason I shop at Ralph’s over anyone else.