I really want this to work 2/5
The time or two that it did work when I first downloaded it was awesome. Since then it bombs out regularly. Right now I’m stuck in a loop of attempting to transfer a session I never really started. I can’t end the session and there are “technical difficulties” preventing the transfer. I’ve scanned and bagged a cart full of items only to have the checkout person rescan everything because they weren’t sure what to do about an error. It’s a good idea but I’m not playing Guinea pig while the serious problems are worked out. Email me when it’s ready for prime time.
Always temporarily unavailable 1/5
I have tried to use this several times and it always says that the shopping feature is temporarily unavailable. Seems like a great concept I wish I could use it
App doesn’t even work 1/5
I’ve tried SEVERAL different times to shop while using this app and it always says it’s unavailable or experiencing technical difficulties 😡
Absolutely LOVE It 5/5
My Ralph’s got rid of the handheld scanners, but told me to use the app. I enjoy using Scan, Bag and Go scanners, but they can be a little hassle. I used the app and I am so hooked. What I love about this is I see what my total is. I wish I could also scan coupons too to make sure the ones I have work for what I’ve grabbed... but it’s ok I can scan them at the self checkout too. I really love the double bags for sale too that clamp to the shopping cart, they make loading and unloading in your car so fast. Absolutely do not want to go back to the way I use to shop and it’s also made me loyal to shopping at Ralph’s.
Let me scan it again! 2/5
The last several times I’ve used this app, the scanner didn’t read a barcode the first pass, but did fine when I rescanned. That FORCES you to go to the checkout. This makes the app just shy of worthless.
Ok Kroger recommended I retry the app so I did and it worker flawlessly with my IOS 8. Thanks for fixing and improving the features.
Better than nothing ... 2/5
App lacks FaceID support, so you have to provide your password when opening the app and paying using the app.
Should also support Apple Pay so that we don’t need to give credit card info to yet another app.
Payment didn’t work a couple times for me, which forced me to leave all my groceries at the self checkout line, and go to Giant Eagle, because there’s no way to transfer back to the app for payment, and the Kroger self checkouts don’t take touchless/phone tap payments.
Aside from those issues, it usually works well enough.
Never works 1/5
By Don't know
Stupid Ralphs decided to remove the hand held scanning devices. Have been trying to use this app but always get network error and to try again later. The staff at Ralphs have no clue. Have tried removing the app, restarting the phone and reinstalling again. Never works. Why on earth would Ralphs’s give us those hand held devices and the remove them. The staff at Ralphs also did not know. What gives with this app???
It’s stuck in a loop and won’t close the session 1/5
Crashed in store and closed itself down. Now a week later it won’t go beyond asking me if it can transfer a duplicate session. Frustrating!
I loved the app until today 3/5
Update : I got a developer response yesterday that the app has been updated so I’ll be trying it again soon, probably this weekend. I give kudos for responding so I will increase my rating from 2 stars to 3 stars. If it works much better this next go around I’ll probably up my rating again. Note : I too had noticed sometimes an item will not scan properly and say requires assistance. If they fixed that problem too then l’ll really love the app. I very like the concept but if it turns out it’s more hassle then the checkout, the why bother. Keeping my thumbs crossed!
Old review : I have been using this app at Ralph’s for the past few months on my iPhone X . I preferred it to using the hand scanners and it was working well. Today , on my new iPhone 11 Pro Max , I went to log into the app and it was not logging me in. It sat at the logging in message for about 30 seconds then said error logging in . Did something break with IOS 13?
Getting better 3/5
Update: it is improved now I can login and am instructed to connect to the WiFi at the store.
Our Ralph’s removed the scanners so they told us to use this app.
Tried forgot password flow...can login to Ralph’s and Kroger’s with that but the App won’t accept it. I think there’s a problem with account management in the app or in the backend of the app.
Deleted and reinstalled app.
Send a support request and heard nothing back.
So until this is fixed...this app gets a big zero.
ERROR “Fetching My Location” AGAIN! 1/5
ZERO Internet connectivity & BROADBAND Internet access problems here!
This problem continues from the last release, UNCHANGED!
Won’t let me log in! 1/5
I’m a big fan of the in store Scan Bag and Go. Sad they stop using the scanner but was told to use phone app. Downloaded app but won’t let me log in after resetting my password many times. Dumb! Now I have to wait in the long lines and novice baggers!
Last update great 5/5
I love being able to look at my list & scan from 1 device.
Doesn’t work 1/5
Loved using the scanners at the store. When they took away the scanner and said we can use our phones instead, I thought “great that should really make it easy.” Except it doesn’t work. I had to make an account with my home store but I still can’t open the Scan Bag Go app. Been trying for 3 days. Going to delete and visit with the cashier instead.
Went to Ralph’s to use the handheld device as I always do. Was told they longer have it and go download the app. Stood in an aisle setting up an account, but can’t log in. Sounds like others are having the same problems.
Don’t pull the plug on something until the alternative is fully up, tested and WORKING. Back to scanning my groceries at the machine. Ugh.
Gods idea. Bad execution 2/5
When the app works it is great but most of the time it stops working midway through my shopping trip.
Couldn’t check out and pay! 1/5
Got as far as scanning the barcode at the self check out, then error and no way of recovering. Set me on a wild goose chase is logging in again when I was already logged in and so on. The staff finally had to rescan my items in order to get checked out. They told me that the phone apps have had a lot of problems especially the iPhone app working there. I’ll use their in-store scanners next time!
Works only half of the time 1/5
It defeats the purpose to have to renter my log in credentials every time. I get all of my groceries, have them in bags, and click the app to pay. Then it requires me to re-enter my password (which oddly enough, the app was able to find my password and authentic me when I opened the app to start shopping and somehow it magically can’t find it when I go to pay). Half of the time when I enter my CORRECT password, it says it can’t authentic it or there’s an error or something else and it won’t work. Seriously??? So I have to go to the self checkout line and scan and pay there. That defeats the whole purpose! C’mon Kroger! If Sam’s Club can do it, why can’t you?
Fix the log in issue 2/5
If the most common problem people are saying about your app is that they can never consistently log into it, then it’s a broken app. So much potential and convenience here, but I had trouble logging in. Then once I was in, I also tried the pay now feature which requires you to verify yourself by... essentially logging in again. Guess what, it didn’t work. First time I tried it, it worked better but I will not consistent use this app until it fixes this fundamental issue.
Bring back the system that works 1/5
By Dave Mickey
Would be great if it worked. Horrible waste of time. Bring back the system that works. Only reason I went to Ralphs was because of this system and now it’s dead. Good job releasing a system that doesn’t work.
What a terrible app. Lots of bugs and the clerk at the check out did not know what to do. Just said ok you can go. I went back in to the app once I got home to see what happened and nada, unless you are at the store you can’t manage anything. Are you kidding me, I want to manage my account from any where not just at the store. This is horrible! Whoever had this idea should be fired. I have deleted the app and will never use it again. Off to Trader Joe’s and Safeway where things are normal.
Aggravating app 1/5
I have tried to use this app on 4 different occasions - while scanning items it works wonderfully - much better than the piece of junk hand-helps in the stores.
But when checking out - 3 times it has lost my order and I have to check the items all over again after I have already bagged them. This is so frustrating especially when Kroger wants to keep cutting the actual cashiers and have Everyone scan their own items.
Perhaps this is more frustrating to me since I like to use my own bags.
I’m not sure what the issue is but it would be great if it could be fixed.
Really disappointing; a total time-waster 1/5
I logged into the app with no problems and went through the store scanning and bagging everything fairly easily. Once I got to produce, it became awkward with the things that needed to be weighed- I had to keep these separate until I had everything scanned. Once it came time to weigh, the app crashed.
I tried to open it again and “transfer” my previous scans, but it kept giving me a “we are experiencing technical difficulties” message. I ended up having to go have everything scanned by a cashier (and at my Kroger, there are significantly fewer full checkout lines than years previous since they’ve added so many self checkout lanes, so I had to wait in line for 1 of 2 lanes that were open on a Sunday afternoon...).
It also didn’t help that the cashier gave me attitude about having to take everything out of my bags, and then she tossed everything down the conveyor to the bagger. When I told her that I tried this app, and it crashed on me, she said that “[she] just can’t with that app.” Really inspires confidence...
All in all, instead of saving me time, this made my typical weekly grocery trip take TWICE as long as usual. It also made it more than twice as frustrating as usual. I doubt I’ll waste my time with this again.
Save Yourself The Trouble 1/5
This app isn’t worth it. You’re better off using the handheld devices that the store offers than this app. Others have raised the security issue of signing in to an unsecured Wi-Fi network. I haven’t tried to use it with aVPN but, given its issues, it probably won’t work with it anyway. Granted, it scanned non weighable items with no issues. It was the produce that caused such a problem that we gave up using the app. It needs more work before I’d think of using it again. I don’t know why Kroger doesn’t just integrate this feature within their app, rather than have this separate app. But they need to fix this one!
Needs to be more robust 2/5
By West Houston Dad
Things it does well:
- Scans products with bar codes quickly and easily
Things it needs to improve:
- Lots of clicks to get to the shopping
- If it mis-scans an item or does not find the item in the database, you're done - you HAVE to go through self-checkout! This is the app killer for me. If the probability is high I'm going to have to go through self-checkout anyway, the value of this app goes WAY down.
- Random delays
- Password required at payment; Face ID (on Apple devices) would speed that up.
As other reviews have noted, produce sold by weight is a drag because you have to have an electronic conversation with the scale. But it seems unavoidable - how else is the app going to get the weight to calculate the price?
Annoyed that our store did a hard switch over to the app. I went into the store to use the scanners and they were closed saying to use the app. So I download the app (while waiting in line at the deli) and the worker mumbled to me after I placed half of my order, I said “what?” And he said “sorry to disrupt you from your phone”, so my patience was already thin after that rude comment. I finally get an account created and it says log in not working and to try again later. Piss me off. Make sure the technology works before you take away a great service from customers. Additionally, if they are sticking with the phone, then they need to update the shopping carts to have a phone holder.
Love it 5/5
Used it for the first time today, simple and easy. I was always annoyed with having to go to a checkout machine and wondered why they never allowed you to checkout using a credit card while using the hand scanner. Having this feature is awesome and a time saver. Finished shopping hit checkout and went to the door. I showed the girl my phone and out the door I went. No lines, no waiting. Love it.
Love Scan Bag Go, but not the app 1/5
I am a devout Scan Bag Go user. When I go to a Fry’s location without the option of Scan Bag Go, I am very disappointed. I refuse to do my weekly shopping trip without it even though it’s sometimes more convenient to go to a different location.
Which is why I am so disappointed with my app experience. I was looking forward to being able to see a list of what I had scanned and paying through Kroger Pay more efficiently. I got logged in just fine and scanned all of my produce. I weighed my first produce item successfully and then my app crashed. I restarted, logged back in, it asked me if I wanted to resume my order, and then I got an error that told me to try again in a few minutes. After a few tries, I decided to go back to the tried-and-true scanner. Not a big deal - my phone can be spazzy so I’m not surprised that it gave me some issues.
The real problem, though, came when I tried to switch to a scanner. When I put in my phone number, it retrieved the order I had started on my phone. It immediately showed a message about having scanned a produce scale and asking me to follow the directions on the screen or press Back. There was no screen with directions and pressing the back button just made the screen flash and then display the same message. Every other button on the scanner did the same thing. I switched back and forth between the scanner and the app multiple times and kept getting the same error messages on each device. My luck with Fry’s employees interacting with Scan Bag Go hasn’t been great, so I decided it was a better use of time just to gather my items and go through self checkout - which was undesirable, but better than trying to fumble through troubleshooting with someone who probably knew the system less well than I did.
I completely understand if the app is buggy, especially on my phone, and was ready to try it and be underwhelmed. In that case, I would have moved on a kept using the scanners provided in store. But the fact that a glitchy app made it impossible for me to use Scan Bag Go at all during my trip was highly disappointing.
Got to the end and couldn’t check out 1/5
Got to the end and couldn’t check out. My Ralph’s store got rid of all their scan, bag, and go scanners but still offered the app. Logged in and scanned all my items no problem. Got to check out and was asked to login again. The keyboard covered the login button so I’m literally stuck and had to manually scan everything at check out. What a b****
Didn’t work 1/5
The scanner doesn’t work, even after trying multiple times
It’s Okay needs a lot of work 1/5
So, I’ve only use this app a couple of times. I wasn’t super impressed with it. So I stop using it. I recently attempted to use it again however I have changed banks and needed to update my payment methods. I have found absolutely no way in this app to change payment methods. So I guess I will not be using this app since there is no way for me to change my payment card method. There is also no way in the app to search for help for something such as how do I edit my personal information. Basic basic basic app functionality.
Crashed at checkout 1/5
Scanned and packed all my bags while I shopped just to have the app crash and lose my whole order on my first attempt at using the app :( I’ll stick to the handheld scanners for now
This app has NEVER worked. I’ve tried multiple occasions at different stores and it always tells me they are having technical difficulties. Y’all need to get it together because I bet it cost a lot of money to have these scanners that no one can use. Zero stars.
Can never login. 1/5
Not sure if others have had the same issue but the Kroger in Royal Oak, Mi I have yet been able to successfully login. I verified my login (it says I’m logged) and I keep getting the error message that it’s some kind of network issue. I see a lot of people stop and pick up scanners try and figure it out then put it back and shop without it. Judging how busy Kroger gets on the weekends and all of the scanners are still at the station during peak hours, something isn’t working properly.
Terrible UX 1/5
By Don Charlton
First of all, sign in with Google doesn’t even work. Second, you can’t use email addresses that have a +, which is a perfectly valid email address. My excitement at streamlining my shopping process was immediately snuffed out by a very poor user experience, and now I’m stuck walking around with the scanner in my hand until I get to the front of the store.
Don’t use! Use handheld scanner instead. 1/5
We do produce at the end, had a full cart, app crashed when trying to weigh produce and couldn’t retrieve our shopping trip, had to go recheck everything again at self checkout
A Good Alternative to Your Normal Shopping Experience 4/5
By Long John 1964
I have been using Scan, Bag, Go (SBG) in my local market for several months, and I love it. It was first introduced to me when the store set up kiosks with their own scanners. Except for one shopping trip during which the scanner stopped working and I had to re-scan everything at the self-checkout line, it worked perfectly. It was easy to understand, though I had to have someone help me through the scan-and-weigh process for produce the first time I tried it, which is not intuitive. Many of their carts were outfitted with cradles for their scanners, which made them largely hands-free while not actively using them to scan.
This changed yesterday when I walked into my local market and found the scanners had been locked up, and a sign on the kiosk with instructions on how to download and use the app. I looked at some of the reviews, and was not overly optimistic about it. However, it was either the SBG app or waiting in line after shopping and having someone bag my groceries who doesn’t know how. (I can’t tell you how many loaves of bread were destroyed after baggers buried them under the canned goods.) So I downloaded and installed SBG, set up and signed into my new account, and put the app through its paces.
In my opinion, the bad reviews for SBG were probably largely unfounded. The SBG app was easier to use than the store-provided scanner, and since I keep my grocery list on my phone already, it was a simple matter to switch between SBG and Notes on the fly, which was seamless. SBG lost no data, and I did not have to sign in again when I switched back to it. The bar code on one item I purchased returned an “Item Not Found” error, but the bar code on the shelf tag gave the desired result, so I was able to get around that problem. (I had to move my iPhone around a few times to get the tiny shelf tag bar code to register.) It took 3 to 5 seconds to scan each item (the time it takes to send the data through your cell or wi-fi to the SBG server, process, and send data back to your device), which was much longer than the store scanners (0.5 to 2 seconds). My phone’s touch screen made navigation much easier than it was on the scanner, which had only buttons, and no touch screen.
The app requires access to your GPS location (to identify the store where you are shopping) and camera (to scan the UPC bar codes). It will also require you to register your payment method if you wish to pay your bill directly on your phone, but you can use a self-checkout register to pay your bill instead.
After trying out the SBG app, I don’t think I will ever go back to using the scanners again. While the app introduces a few inconveniences, the benefits over the scanners outweigh the difficulties, in my opinion. If you like this method of shopping, you will enjoy SBG.
No fuel points or purchase history 3/5
I love the app and the concept, it seriously changes everything about shopping at Kroger for me.
However, I have this strange issue with the app where even though I select “login with Kroger credentials” of the Kroger app none of my purchases or fuel points ever show up the the Kroger app. I gave feedback in the Kroger app and customer service did contact me, but they were unable to figure anything out. Really disappointing I can’t use the app with this issue.
Fred Meyer + Continue with Google doesnt work 1/5
Tried to make an account, clicked on Fred Meyer, and the “continue with google” button doesn’t work. No thanks
Love this app 5/5
This app keeps getting better and better! It makes my shopping so easy. I just wish more stores had it.
Getting better 5/5
By kroger sbg user
Getting better over time. Nice to have everything bagged the way I want and then only need to pay before I’m done.
No hyperbole: worst app of all time 1/5
EDIT: Just tried the update. App is unbelievably worse than my original review, which follows:
Wow. I mean, wow. I know Kroger isn’t exactly a Silicon Valley company, but this app is the high water mark on abysmal offerings from companies trying to go high tech to compete.
You can’t pre-configure the app to set it up without being on a Kroger WiFi network. So find a cozy corner of the grocery store to sit down with phone in hand like a dork to figure out how to get it up and running.
Then, once you’ve gone through all the fun of configuring you get to scan. It’s slow and sad compared to every other app that does UPC scanning.
Then, if you get to a self-checkout, the screen prompts you to scan a UPC. How does the user accomplish this? In the app, it’s simultaneously prompting the user to pay. You click that, at which point you are EXITED FROM THE APP TO THE KROGER WEBPAGE. Unreal. Then you are prompted to type in your card information (better go find that cozy corner in Kroger again to pull out your credit card and type out 24 digits, plus expiration, plus verification code, plus your name. I mean ... sure, they could have implemented Apple Pay on the app and this would have taken me 2 seconds with the card already stored in my iPhone and watch, BUT THAT WOULD BE TOO EASY AND CONVENIENT FOR THE USER, WOULDN’T IT?
I would love to have been a fly on the wall during the meetings at Kroger’s corporate meeting room to have seen how these dinosaurs concocted the idea and execution of this app.
Works OK in Las Vegas 4/5
A bit of a pain to set up, but worked alright for me. Was still better than dealing with the lines :)
Great app 4/5
I love Scan, Bag, Go! That is till the last update. Now, it can’t seem to find that I’m in a store that supports the app!
I’m reloading it. Fingers crossed.
Legit trash 1/5
Kroger just needs to get apple pay
When It Works, It’s Decent 2/5
As many others have stated, just trying to get logged in to scan items is like boxing with the app. Says my password is incorrect when I know it’s not. Authenticating from the King Soopers app (my local Kroger store brand), nothing happens 80% of the time. That lucky 1 in 5 is when Scan Bag Go will decide to listen to the authentication and log me in.
Once logged in, scanning groceries works great. However......I no longer have an option to pay from the app! Ever! No pay button. It vanished. The employees at my local King Soopers are totally stumped. They don’t know why it’s gone.
So have extreme challenges logging in. Once I do get logged in, I cannot pay, which makes the app pointless as the handheld scanners are easier to use as you don’t have to battle using them initially.
And prior, when I could pay, ApplePay is not an option (as others have said). I cannot use Face ID or Touch ID to login. And when I could pay, I had to log on a second time in order to pay.
I love the idea of this app, but right now, not only is it not saving me time, it’s making shopping even harder and more difficult than not using anything at all and shopping the “old fashioned” way.
Sure hope this app gets fixed as I’d love to use it and I’ll gladly change my rating if and when that happens.
Why do I have to log in to an unsecured site each time? 1/5
First of all, I’ve tried this app a few times and each and every time I get the same message: it’s not available at the moment, try again later...UGH!
Second, and even more bothersome, you have to log into an unsecured site each time you “attempt” to use the app. The creator is not allowing this shopper to feel safe at all and for that reason I will no longer attempt to use it. We, as potential hacking victims should be able to log in with a fingerprint recognition or just by opening the app that we already took the time from our day to download. Third, if everyone ends up shopping this was it could take jobs from those who need them. Our economy doesn’t need that.
Was very excited when I found the app but it never located to my store and I was unable to use.