Changing the “app” frequently to get on Schwab’s site frequently is confusing. 2/5
See above title.
Great for modern banking & travelers 5/5
By Backpacking Diplomacy
I have used my Schwab account for nearly 2 years. I am very satisfied with the service that Schwab provided. Reasonable trading fees, a great app and online web portal. The best is fee free ATM worldwide. I’ve taken out money in many different countries and been reimbursed for all ATM fees!
Thanks for making investing easy! 5/5
By Pineapple Inc.🍍2812
All my financial institutions should be as customer centric as Schwab!
Great customer service 5/5
Very knowledgeable and friendly team members.
New Schwab stinks 1/5
By Michelle Kaufman
What happened to the ability to look at charts for 5, 10 and maximum years? What about earnings estimates
This is unusable
Best bank best app 5/5
I mean it. I love Schwab.
Schwab app doesn’t open - gives error 2/5
By Aj Kar
Happened numerous times in the past 2 weeks. Wasn’t an issue before
The best 5/5
30 years of satisfaction
Customer-centric brokerage and banking at its best 5/5
I’ve been a client for over 10 years. I used to bank with a wonderful credit union (Navy Federal) and invest with a wonderful brokerage (Vanguard).
Why switch to Schwab? Schwab somehow manages to provide the same best-of-breed products and quality of service as non-profit organizations, all under one roof. It’s the best of banking and brokerage in one. I say “the same” but lately they’ve been raising their game with more features and lower costs.
I didn’t have to compromise on a single thing when I switched. And I can’t emphasize enough how convenient it is to have all of my accounts in one place.
And they continue to up their game when they’re already ahead. Their app is the best around. They continue coming out with more fee-free, low-expense-ratio ETFs, a credit card with solid rewards, intelligent portfolios to provide parity of features with Betterment.
Where other companies rest on their laurels and eventually stagnate, Schwab continues to elevate their game by staying focused on delivering value to their customers. Keep up the great work Schwab, and I’ll be a customer for life.
I hope I did the trade correctly.
If so wonderful 10x over!
Logging Out is a problem 2/5
Almost impossible to find a log out button. App does log out after some unspecified amount of time but the inability to log out at will means I can’t use the app while traveling.
I am returning Schwab customer. I would like to say that I find the iPhone App to be quite helpful for my needs. It’s efficient and can be accessed easily to accomplish my banking needs.
Run into errors 3/5
It used to be very good. Recently, error happens all the time
Schwab’s investments in this app have paid off. 5/5
Significant improvements in features, usability, and security make this a first-rate app for mobile devices.
Horrible Trading Platform 1/5
By Janet Upyurass
Trading is confusing
Research, while good, is hidden.
Too much pogo sticking to be competitive.
This isn't news....this has been poor for several years. Don't' look for improvements anytime soon as Schwab doesn't embrace Design Thinking.
Use their browser platform for meaningful research and transactions.
Great financial management software 4/5
The app works great. Love the people. Works great on a laptop and iPad, not so powerfully on iPhone. People very friendly and helpful.
Love bill pay, which I even do for charities - great time-saver that would be even better with a special function for which they could generate an annual statement for tax purposes.
Would love also to see ability to customize displays with spreadsheet-like functions to calculate things such as change per month.
Ok could be better 4/5
Would like access to complete research on equities and funds in app.
Love Schwab 5/5
Best trading platform! Best service folks.
Quote Screen Display 3/5
By td AMTD
It’s better with TD Ameritrade
By Your old office neighbor
Great product. Simple, even if you’re not tech savvy. Great customer support, if needed.
Just a bad app 1/5
Navigation is a pain but most inefficient is in the order entry: very difficult to get it right the first time; either the order type or duration or the price is missing and cannot be chosen or entered. If a stock is moving quickly and you want to use this app to make a transaction you may be in for a big disappointment!
Unreliable connectivity/availability 1/5
When the market first opens And for the next 45 minutes I get error codes for the device being unavailable. Happens in multiple screens; logins, positions, trade.
Error code 500 and service is unavailable. Around 10:15-10:30 everything starts working again
App unavailable 1/5
Way to many technical difficulties and connection issue. I haven’t been able to make a trade on the app in 2 days. Very unacceptable. I will be moving all of my assets from Schwab and closing my accounts. Very disappointing
app crashes 3/5
the layout of the app is great, better than all of the other apps but recently it has been crashing on me several times per day, might just need an update. The message that pops up is “error, this feature is temporarily unavailable.” It says this so frequently now though i don’t think it’s just “temporary”. iphone Xs is compatible with this app and i have good service so i’m not sure what the problem is.
By Bronxville Jim
Not sure what has been done to this app but it has become extremely unreliable. I cannot possibly recommend it. Twenty minutes into the trading day and I still have no idea what is happening with my portfolio.
App doesn’t work half the time!!!! 1/5
If you want to trade on your phone put your money in another brokerage. This app gives you an out of service message most of the time and you cannot access your account! Scary!!! Stay away.
Extremely convenient , needs upgrade. 4/5
I really love this app. I hope some updates are in progress such as the feature where you can deposit checks by picture. The lack of quality on that one knocked my review down to 4 stars. It never works regardless the color of the check ink. Still a great app overall.
Good for trading, bad for monitoring 3/5
I’ve been a Schwab customer for 20+ years and I trade fairly often, including both equities and options. I use the iPhone and iPad app and they both have two fundamental flaws when it comes to monitoring positions. For one, there is no way to sort your positions by % gain/loss, $ gain/loss or any other way - they are permanently listed in alpha order by company name. Being able to customize the sort is such a basic feature, and one that every stock monitoring app has, and it’s absurd that you can’t do it here. Second, you cannot view a position’s day change and overall gain/loss on one screen - you have to flip back and forth between screens to get the complete picture. I understand that compromises have to be made for mobile apps, but there ought to be a way to see a more complete picture of your positions on one screen. And if you must limit the amount of info on a screen, at least give the user the option to choose which information is viewable. Again, simple customizations go a long way. Otherwise the app is generally easy to use, fast, and offers a fairly simple platform for making trades.
Decent application - when working 2/5
App is flaky...will say temporarily unavailable but works when you click again, does not recognize facial scan constantly requiring a password and passcode reset, etc.
Praise Schwab 5/5
By sacred mission
I love Schwab. It works immaculately. Ok
Streetsmart doesn’t let me login this morning 1/5
By Omur Tasar
It’s been 45 minutes since market open
Easy, concise, clear, and reliable
No point in using the app 1/5
The provides only a quick look at the account. CAn’t find research on the app. How stupid is that? Just go to the website and logon there, at least that way you get all the functionality Schwab provides. I won’t be using the app again.
Just average. 3/5
By Kenny G. Wang
Listen, Charles Schwab. Go see how Robinhood makes an app for investing. It should be easy to track gains and losses through the UI. I should have charts that are easy to understand. Investing should be less of a black box. Redesign your UI so it’s easy to use for investing please.
Response to prompt 5/5
Trying to sell holdings was more difficult than it should have been
Love Schwab app 5/5
By Back Mountain Resident
Can easily check account status from my phone. Easy to navigate too.
By Pavo Real 64
Phone app does not show market price, cost paid per share, and gain/loss on the same screen. Not customizable at all. Does not clearly display available cash. Does not allow you to read analyst reports on phone. Does not add stocks to watch list easily. Cumbersome. Most features available on a computer are not available on the phone. With all its faults, the E*TRADE app is so superior to this.
Easy to do most anything you need to do with your account. Love how easy it is to deposit paper checks.
Always Problems that they don’t fix 1/5
Had Android phone Galaxy something and all of a sudden would no longer work for making deposits called monthly for eight months never fixed. Switched to Apple 6 and Mini IPAD deposits work but BillPay refuses to work on either device. Have reported problem several times over the last year still doesn’t work.
Just say no to big brick and mortar banks! 5/5
I have had a checking, Brokerage and IRA account at Schwab for over 20 years. There are no hidden fees and all ATM fees are returned. No reason to bank at a brick-and-mortar bank when you could have it all for less with Schwab.
The Best 5/5
Schwab is simply the best. I never have any issues with anything including advanced features and their support is second to none to back it up if they are ever needed. Love it.
Great app and great bank
Overall quite useable except for the Face ID passcode requirement and you cannot view check images 4/5
Overall I like the direction this app has taken since its refresh a few years ago. That refresh had made it completely unusable for a bit, but over time it got better again, and now it’s not bad for a brokerage/bank app.
(1) Schwab forces you to setup a passcode for Face ID which defeats the whole point of enabling Face ID for the app.
I provided this feedback to Schwab directly and they dismissed it, lecturing me about how I misunderstand their feature. I understand it perfectly, I just believe it is an anti-feature.
(2) Also outdated and non-user-friendly is Schwab’s approach to authenticator codes. Most apps and sites let you enter those single-use codes into a separate field. With Schwab, you have to append those codes to your password. That makes it impossible for the password to be managed by a keychain or password manager.
(3) It would be nice if we could view check images in the app.
Dependable anytime of the day.
Process is not so good 1/5
1. Funds transfer in fidelity and other takes 5 mins in Schwab takes 24 hours
2. Watch list in Robinhood & fidelity has charts and value today low high most informational in one place
3. Miss guidance in fund transfer from representatives.
I would like to list more for now I expect Schwab would improve
Bill Pay 4/5
Why does a new biller information disappear after entering rather than show in my biller list? Very frustrating! I have entered information for one biller 3 times. Upon completion, screen shows as processing but then the information disappears with no indication that anything has ever been done.
Inept handling of options positions 3/5
It's easy to buy an options straddle, condor, etc. Once you have an open position it lists all the contracts separately, so have fun trying to sell it. There's no excuse for it when the PC trading platform shows positions linked together.
Love this organzization 5/5
The service is top notch, app is easy to use and I have never had a problem except in the beginning where my charges where questioned. No fault great security. Difference over other institutions is it got less and less with frequent use and the understanding of my spending habits became intuitive. Love you guys! Thanks for making banking a pleasure....
App is very easy to navigate especially for a beginner