Love my Tundra, HATE the navigation 1/5
Why, for the love of God has Toyota chosen to go off at a tangent with a hopeless navigation / infotainment system app when CarPlay etc work seamlessly with every other modern vehicle system?
In five months of owning this vehicle and trying on average every other day to get the navigation to work with the Scout app, I’ve only got it to work twice, and then I cancelled it and went back to Waze or Google Maps for the reasons below:
The location search is painfully slow.
The maps are primitive (my 2001 Vauxhall Vectra had WAY clearer maps). This is not due to the quality of the screen because the backup camera is genuinely amazing quality that even gets wow’s from passengers.
You can’t just have the map screen open without having a destination programmed - sometimes you just need to see roughly where you are in relation to you surroundings rather than turn by turn guidance.
The zoom in/out is tiny and as primitive as a child’s drawing.
You have to go into your phone and launch the app to connect it, and keep the phone app open but even then (only twice) it has ever worked.
SMS and MMS won’t sync.
The ‘home address’ disappears and has to be reprogrammed every week or two (I gave up doing that ages ago since I have abandoned trying to use the navigation system).
On the latest update I can now see my call history but now, randomly (and sometimes mid-call) it says ‘no phone connected’. It drops the call and although it says no phone connected it starts playing music from my phone.
The whole system shuts down and reboots randomly.
The music selection (album/artist etc) is good but if I switch the engine off, mid-album, often, even if it’s only a few minutes later, I restart the engine, the system has forgotten where it was up to and goes into random song mode. Other times it’s great and picks up exactly where it left off.
Why on earth can we not use Waze or Google Maps like you can with any other modern car? Even a friend with a base model Ford Fiesta can do this!
I could go on but I’m too frustrated and exasperated. I never resort to type, certainly never negatively but I had to in this case because I would love to have a system that works.
Note to Toyota / Scout if this is read by anybody there: Why not just spend quality time and effective use of money to create a rock solid link with already well established, proven systems ie CarPlay. Let Waze and Google Maps etc run on this system instead of going against the flow, and that way you can leave the mapping issues etc to those companies so you can concentrate on simply making everything work together? I just don’t understand. Please just do it for the sake of Toyota driver’s sanity.
Disgruntled Camry Owner 1/5
This is by far the WORST gps app I’ve ever used. Significant lag issues, still can not use without phone being plugged in, and you can not do anything else on your phone. Had I known this prior to purchasing my vehicle, I would have bought something else. I have complained multiple times to Toyota. This gps had my family and I lost on a vacation missing every turn we needed to make because of its POOR PERFORMANCE. Honestly, I’ve started car searching. I love my Camry but this is a major con. Highly disappointed in Toyota. Only saving grace would be to integrate something else.
My friends and I were going on a road trip and were using the apple maps app on our phones when we realized the car had scout GPS. We hooked it up and downloaded the update. Either we couldn’t figure it out or it just doesn’t compete with the phones app. There is no live map that shows you which street to take. Only the turn and miles away. We didn’t want to have to use our phones because it is more dangerous but had no choice. Hopefully we just couldn’t figure it out.
Map stream Rich 2/5
How do I know if my 2018 Lexus RX350 can do Mapstream?
Significant connection issues. 1/5
I wish I would have known this was the app that I’d need to use prior to buying my new car. Scout is user friendly but very unreliable. So many connection issues that include: disconnecting, freezing screen, rerouting constantly and new roads not found. To say the least, Scout is so unreliable that I stopped using It after the first week of buying my car. I am now forced to use another app that only provides audio which defeats the purpose of having turn by turn navigation capabilities in your car.
And yes, I’ve discussed my concerns with the car company but to no avail. Hopefully each update helps to correct the problems, so those of us who have to use Scout, can actually use it successfully. I’ll be ecstatic when that day arrives!
Bought a 2019 RX with no nav. Thought using scout was a good idea. Interface is horrible. Not user friendly. Toyota/Lexus should just use waze or google maps instead of trying to promote this app. Deleting...
Hate this APP!!! 1/5
I would not have bought my Toyota if I knew how unreliable this GPS would be!!! It’s very glitchy and full of bugs, I often have to reboot my phone and type in my address countless times before it will work. I live in fear of being stuck or getting lost at night- if I get murdered in a bad part of town it’s fully because of this GPS!!!! I hate it soooooo much 🤬😤😡
Works perfect for me 5/5
It is awesome! I didn’t think my car came with Navigation, but found out about this and it’s even better than previous NAV I had. I considers traffic, accidents and works in real time. Use it every time I travel.
Absolutely Horrible 1/5
By agrivated Avalon Owner
This is the worst GPS system I have ever used. The system shows no cellular while I can make calls, it hesitates for 15 seconds when I try to type in a search, the voice recognition is worse than typing in, and having to open the app every time you start a trip is a pain.
If I stop for gas and turn off the car while I don’t have a cellular signal, I can’t restart the trip I was using. How safe is that?
Toyota should fire the person who thought having a GPS that worked off your phone was a good idea.
Funny, my apple maps, Google Maps and $100 Garmin work every time. This app? Nope.
Standard GPS but could be better 3/5
Okay Scout is getting significantly better and more reliable but it can do better to compete with the other FREE gps apps. My complaints are these... There is a significant amount of lag when navigating (not sure if it's my internet connection or the GPS signal but I live in a major city and this should not be an issue). Secondly, not often but sometimes Scout and Enform 2.0 will disconnect (not sure if it's Enform that's causing the issue but since the Enform update haven't seen it disconnect). Third, the traffic feature could be better, it does not announce traffic upcoming and on the split screen, I am unable to see the traffic ”color” on the route (perhaps make it more pronounced). Lastly, a speedometer and lane assist would be features that we would appreciated. Scout please fix and I promise you your ratings will go up. Overall, the app has potential and its actually not a horrible app as compared to whatever Scout version in fall 2017.
Easy to use 4/5
App is very easy to us and navigate, however, it’s a little inconvenient while pairing with your Toyota due to actually having to have the phone open to the app while connected to the car. But other than than, works great.
Most disappointing aspect of the vehicle 1/5
I was so excited at the prospect of having my navigation displayed on the head unit of my stereo instead of the awkward placements of my iPhone. Nope. I live in Queens, NY, And spend most of my driving time in and around the list populous city in the States, AND IT DOES JOT WORK AT ALL. I mean never. It sets up, it connects, and then you enter in where you want to go, and... NOTHING! How freaking hard is it to do this? Why create buggy crappy software when perfectly fine iOS and Android software already exists? Or why not create a head unit that can be upgraded by the user to either software environment.
What Toyota has provided, on an otherwise excellent system and excellent vehicle, is a debacle.
Works for the purpose 4/5
Zero Stars! Unusable, Disaster Navigation App 1/5
Telenav Support said the new version would solve the lagging issues I’ve experienced. It is even worse with the latest update. Toyota needs to throw in the towel and give all 2018 Camry owners an option to install Apple CarPlay.
Does not connect 1/5
I have a 2019 Tacoma and this app does not connect at all. Worthless.
Did not connect to My Toyota Camry 2017 1/5
I wish to know if this don’t work for Toyota Camry 2017.
Used to work fairly well in my 17 Corolla 1/5
Hasn’t worked at all in over a month
Poor directions 1/5
Directions are not as good as Apple or Waze.
Need to find a lawyer to sue Toyota 1/5
By cath and ravi
Since we bought our 2918 Camry XLE scours only works a few times. Have mage a case with Toronto since Jan 2018 and till all they say is the comparability issue and their new scrip to customers is when downloading the app make sure it’s from a clean a secure connection is not it scout will it work. Every time they have something new to avoid that they screw up and can’t afford a recall or lemon all the cars. But yet they still want us to pay for the car when it’s not working 100%. When I ask give me an ETA to when all this will be fix they do not have an answer it’s been over 2 years an they have no answer to a fix. I think Toyota need to be sued, is there any lawyer working on this case? We would like to be part of this law suit. I’m sick and tired of hearing them say reboot your phone unpair the device on the phone and the car and pair it back. It has come to a point enough is enough Toyota need to fix this ASAP.
Got a call from Toyota case manager after a year of trying to get this issue fix this is Toyota factory reply: there is nothing wrong Toyota is still working on the connectivity with iPhones. Toyota said the current update by iPhone has not been tested as Toyota is still testing version 11 update. Toyota also said they only build and assemble the vehicle if I’m seeking money back to go back to the dealership to get some money back.
This is a total scam by Toyota with by a having scout gps. This is getting to a point where Toyota is blaming everyone else except them. We the consumer is paying for Toyota mistake and product that does not work all the time.
Don’t know what we can do next as a consumer to get this issue fix. The dealership say call Toyota and Toyota day it’s the dealership 😡😡😡😡
Scout gps 2/5
Not very accurate gets easily turned around and give false information
Does not work iPhone XS Max 3/5
It works great with my iPhone 6S Plus but does not work with XS Max. If I connect to 6S Plus first and launch scout and then swap to XS Max it works. So I need to carry 2 phones as XS Max has cell service.
When I first switched to XS Max it worked great for a month and a half and all of a sudden it stopped working. I get the activity indicator with XS Max but no map and none of the apps work unless I hook up 6S Plus first and swap to XSPlus.
I took it for service and worked with tech for an hour but no luck.
Every time I update the app the more I’m disappointed! This app is a steam pile of horse crap! Why can’t Toyota have apple car play?
Toyota and scout need to do an update so it can be something other than turn by turn navigation only.
By George A 2015
I couldn’t design a worse app if I tried. Id give it zero stars if that were possible.
Crashes constantly 1/5
Keeps crashing while trying to find direction. Finally I got an app update that worked. The app is not user friendly. Turn by turn navigation only mentions distance after which the driver should make a turn. When there are 2 or more turns close to each other it is impossible to determine which is the right one. The map should zoom in to close up view. Just see what google map does... it is far more usable. I would suggest to stop wasting money on this user interface
Failed to launch on a 2019 4runner SR5 1/5
I just hope that integrated navigation is standard to all 4runner trims that way Toyota won’t have to partner with some third rate, catastrophic, contemptible, and worthless developer like Scout GPS Link.
Dumping Toyota forever 1/5
By Kar SF
I’m out. Trading in a new 7 month old 2018 Camry SE fully loaded (with a fully loaded monthly payment) for anything other than a Toyota. Toyota lost a customer for life. Love the car, the electronics are unusable. I seriously doubt Toyota cares as it’s profit margin is so high that they can afford NOT to support Apple devices. The cheap $19.99 rental cars have more accurate and user friendly navigation systems.
Scout freezes mid-route—or doesn’t even start the trip, can’t find the road on which I’m currently driving, and has me taking random non-existent turns on major thoroughfares...and THEN freezes. The on board electronics takes minutes to engage, during which time I’m forced to sit and wait...and wait. Delays while typing the address (yes...can’t do a city/state: need the address) mean yet more waiting. Repetitive warnings to avoid letting the navigation screen distract from driving upon starting up the car .... and then having a navigation screen that requires interaction while driving. Although I must admit that’s not ALWAYS the case; sometimes I have to actually STOP the car to reconnect—IF it chooses to, that is—and THEN redo all the steps. Fun, fun, fun.
Bye Toyota. I’ll send you a crate of bananas for your developers because they must be monkeys.
No offense to the monkeys.
Will this ever work the right way?? 2/5
I hate this app very much! There are times it works and times it doesn’t. Why does it take me legit 10 times to get my phone to connect so that I can use the gps?! Or how about when all the sudden it stops telling me where to go! Just stays quiet and tells me 2 miles down the road that I was supposed to turn back there!?!? Please fix this so that I don’t have a meltdown driving or get into a accident because the gps doesn’t work properly!!!
This app needs work 1/5
By Armir Zeneli
To be able to compete with other gps services like google maps, or even apple maps you really have to update this app. And by update I don’t mean just bug fixes, the home screen of the app needs to change and searching for things needs to be a lot easier because right now I would probably never use this app over google maps. And this connection mode where you can only see the navigation and your phone can’t be used while displaying the gps to the car is absurd. Honestly wouldn’t mind using it more if they fixed those issues.
Street Name lag 4/5
It takes like 10 seconds or more to recognize the street I am driving on. Anyway to make it faster? It works while in navigation but when I'm not it takes too much time to recognize the street name.
If you don’t like free gps that works great that’s cool. But the only down side is sometimes getting the phone, app and vehicle to communicate all at the same time other wise great
Poor navigation of real time changes 2/5
The navigation system works reasonably well at times in spite of the poor interface design by Toyota. The biggest issue is when there is construction, street closures, traffic, and other real time changes the system does not adequately reflect the changes. We have been routed to exits that no longer exist and round about directions through side streets to save 1 minute. With signals and traffic the “short cuts” end up taking longer. The interface with the phone is awkward and sometimes difficult to connect. The Waze app is much better.
Bluetooth moving maps 3/5
I would really love this app and give it 5 stars if it had Bluetooth moving maps . It would be more convenient for drivers. I do not like connecting my phone to the car and have it on that screen. I would also settle if the app will still have moving maps while in the background on the phone instead of the app turning off every time u exit it off your phone. I’m pretty sure everyone would love that . It’s convenient and time saving. Win win situation.
To many falls
It Ruins the joy of the car
Not useable not worth an install 1/5
It amazes me that a company like Toyota with such a great reputation cannot use a GPS app that is functional. When attempting to use this app there are significant delays when. Attempting to type in address. Type an “a” wait five seconds tap it again because you feel the input didnt take the first time then five seconds later you get two letter “a” inputs. So unbelievably frustrating and slow that it’s just not worth using.
Copy and paste!! DO NOT BUY A CAR THAT USES THIS SYSTEM 1/5
The lowest star is 1 and that’s what I gave! My title is copy and paste because I could literally copy and paste all the mentioned reviews for my review. Please do not respond for me to contact Toyota because that has been done and I still have this crummy system! I’m just amazed that they will not own up and recall this cheap non useable system to keep all their customers. I will change car company’s with my next car!! We have owned 6 Toyota’s, but no more, they can’t own their mistakes. So all the reviews serve as my review. So disappointed!
Do not rely on this app to navigate you anywhere. I used it on a route I knew just for the hell of it, first it wanted to take me a longer way. Then, when I missed the turn it told me to take it totally froze up instead of “rerouting” and did not come back until I got onto the highway. Once I was on the highway (almost 11 miles until the exit I needed) it told me about 3 times to make a left.... on a highway where the exits are only on the right. Don’t use this app.
Just doesn’t work! 1/5
By Major 1701
Have a 2015 Toyota Highlander Platinum and can’t get this to connect. Bluetooth is working fine for everything else but this app keeps saying Opps Something went wrong every time I try to connect. Toyota says my iPhone 7+ will work and it does but this app does not work.
I can see why this app has 2 stars. I would like to give it 0 stars.
Scout is lost in the past 1/5
Horrible App when used with a Toyota automobile! Slow to connect if it connects at all. Your best bet is to use Google Maps and get your audio directions via Bluetooth. Toyota infotainment is far from par.
Buggy at best 1/5
Often crashes requiring a total restart, so make sure you have time to deal with programming before leaving on a trip.
Doesn’t sync well to phone, so you have to use the car screen to enter location.
Can’t use it when on a Bluetooth call...well that’s just ridiculous! Both apple maps & google maps can retain navigation when you’re on a call.
Latest update has made it nearly useless. Tells me the location is on my left but no directions as to which exit to take or how to get there...just figure it out on your own. It used to know I was on a highway, now not so much :/
Wish Toyota would let me choose my own phone-enabled gps because I love my RAV4 but not this worthless app. I gave it a good try & really wanted to like it but it’s barely worth it. I keep trying to use it but it’s completely unreliable.
Connect automatically to iphone 1/5
I hate to reconnect manually my iphone every time I stop and restart my toyota.
For more convenience, this app should reconnect to the phones via bluetooth like audio system when the car engine is started.
This is an unusable ap. The most irritating aspect is it gets stuck and repeats a statement constantly until you completely close out of it. I never use it even though it is the only ap my car is supposed to use. If I could give it no stars I would do it.
Horrible Product 1/5
I am a loyal Toyota customer. I recently bought a 2019 Carolla with the Scout Navigation GPS. From the very beginning I was unable to use it due to pairing issues with my iPhone and factory up dates. It took 4 Toyota employees figure out the issue. I thought it was fixed, I was wrong. Attempted to use it today selected my route and the system kept stating “recalculating” with every turn even though I was doing what was stated on the screen.
I use my GPS daily and also use it as a sense of safety. This system is horrible as you cannot depend on it.
Honestly, I will not buy another Toyota because of this.
I downloaded Waze and will be using that as it is dependable.
Frozen lcd screen 1/5
By J FLEX 19
2016 Camry low mileage weekend car & entune system frozen. I’m not recommending anyone buy Toyota with entune systems
Please just give my 2018 Camry CarPlay NOW 1/5
By Ryan Hough
I’m sure the people who work on this software are nice people but Toyota needs to do the right thing and just offer Apple CarPlay to my 2018 Camry and be done with it. It’s so useless. It’s so slow and it won’t allow anything else to be used on the phone while scout is running. Totally unacceptable. I can’t access my BT music etc. Oh how about add other music streaming apps to be installed?!? Deezer for starters. I’m so tired of being stuck with this app. I try it again after each update and it’s just painful.
Only thing I dislike about my RAV4 1/5
I have had nothing but problems with this app. Constantly crashes and won’t open or it attempts to open and then crashes. I have done every update and still cannot get the app to work but every 20th try. Wish I could download and use Waze instead
Thought it was just me but seems like everyone has the same issues. On a 2018 Rav 4 the app gets as far as giving you 3 routing options then pukes up and goes back to start screen. Several discussions with Scout help desk were worthless. Look at least let me listen to XM or other radio and let Google or Apple maps voice come through when you need to make a turn, etc. If you’re not going to use a proper app, then let us use a decent program and let us use our high dollar entertainment system
Never works correctly, takes multiple restarts to pair, and doesn’t provide any map on the head unit whatsoever. I’ll be joining the class action lawsuit. Toyota refuses to do anything.
VERY Glitchy. 2/5
Half the time it won’t actually load the navigation on my Toyota. It just crashes. The other half it takes me to a location that is close but isn’t my destination. The app has potential but right now it’s really bad. Not gonna lie. I wished I’d just gotten the Toyota engine navigation.