The BEST!!!! 5/5
Fastest delivery in the city plus delicious vegan food! Consistently superb!
Very convenient 5/5
Helps when your unable to go outside or just lazy lml!! If you do not want to wait in line also helpful to have your order ready when u get there!! Technology!
Love it 5/5
Great app to use and also very reliable
Seamless Service 5/5
It’s been nearly two years since I discovered how to use a local restaurant delivery service to order [in], and with the onset to the unforeseen pandemic it really did change my life around while at-home especially. This hasn’t changed much either. But having switched from one of the other competitors online it’s nice being back with Seamless again.
For one reason or another, the representation for menus and local fees were tact into the bill more often along with the delivery charges. Plus tax. Not great sometimes but, with the selection of the area’s establishments within a five-mile radius, so-so sometimes. Just a minor gripe.
Change your restaurant fee and stop making fake pages 1/5
By Saruh Kay
Stop charging restaurants an arm and a leg for your service. It’s despicable. The amount of fake delivery pages I’ve heard of made for local businesses without their consent should be illegal. Use ChowNow, Toast, or order directly from the restaurant if you can.
Kind of a pain 2/5
Not sure exactly what changes have been made or when, but the app just isn’t as easy to use as before.
Is it not possible to save restaurants in a favorites list or something like that? If I see a place I’d like to try at a later date, there doesn’t appear to be any way to save it in a list of my restaurants. I’m pretty sure that was once possible.
A Great Service 5/5
I enjoy the easy app
They take 30% from restaurants. Byeeeee 1/5
Seamless Must Pay Workers 1/5
You do not consider your essential workers to be employees.
Always right! 5/5
By Patrick Mulvehill
Love Seamless! Best delivery service out there. Have the largest selection of restaurants to choose from.
Treat restaurant owners and delivery drivers fairly. 1/5
In NYC Seamless is adding restaurants that did not sign up for the service. This is resulting in upset customers and hurting business owners. Seamless fees are also a significant amount of money. I ordered something over the phone from my local deli and it was $20.00, when I ordered the same thing with seamless it came to $28.00.
Address problem! 1/5
Address problem after the last update. Fix!!!
Da tommasso 5/5
By ny food
Best Italian dishes ever.
As well the egg and cheese breakfast sandwiches ordered this morning were here ASAP and fabulous!!
Unintuitive, customer service ineffective 1/5
By Brooklyn Jays
I updated my address twice and it still reset... I had to delete one address completely as opposed to just adding my current one... unintuitive app. So they send food to wrong address I call immediately before food is made an there’s no way to cancel orders or change address, I call customer service ... I have a transcript of them telling me the driver will come to the new address for an extra tip. Lie. The driver calls me from the wrong address confused like crazy... he leaves food at a friends house and yea... I had no help dealing with seamless.
Outstanding redesign 5/5
The old app was hideous but this looks great and feels snappy
Fees are outrageous 1/5
Seamless upcharges the cost of the food
Then you pay a service fee
Then you pay another fee
Then driver tip
For a $30 food order, you end up paying $20 extra in upcharges and fees. Ridiculous
Serious Bug 1/5
My last five orders have gone to an address that isn’t even on my account anymore. I’ve contacted support each time to report the bug and it still hasn’t been addressed. I’ve lost hours of time dealing with this, and the order often just gets canceled. But the worst part is how much time the app has wasted for the drivers. I never write reviews, but I have no other way to reach someone capable of fixing the problem. Please help!
Halal fresh 5/5
Thanks for nice service
New Update 1/5
Why in gods creation would you think removing saved/favorite restaurants is a good idea?? C’mon guys, it wasn’t broke - didn’t need to ‘fix’ it....
Promo didn’t work 1/5
I got on the app and found a restaurant with a promo. Chose my food and got to check out and it proceeded to tell me the promo wasn’t valid spite being on the promos page. I went ahead and ordered but still annoyed it didn’t take the $5 off.
Join Seamless Now 5/5
By Deviant Rapist
Best. Delivery. Service. Ever.
Love it! 5/5
I love seamless it’s so easy to use and you can be anti social! Woohoo!
You guys rock 5/5
Seamless is amazing it’s the delivery people that sometimes harm the business. You guys are great keep up the good job
Great service 5/5
Good food fast.
WHERE ARE MY SAVED RESTAURANTS 1/5
Why would delete my fave saved restaurants?!?! Before the update I saved a couple new things to try and I saved all the ones I already like that I had on there for ages.... IT’S ALL GONE! I’m very mad and annoyed. And this update overall is terrible... go back to the old design!!
Added 1/7/21: STOP GIVING EVERYONE THAT ANSWER. Everyone is complaining so just fix the stupid app. Making your customer service swamped with phone calls doesn’t help! FIX IT!
Everyone just use the website and save it in your homescreen... i see my saved restaurants there at least. Till the app is fixed, this is what I’m doing.
Was Good... 1/5
I’ve been using Seamless since it was GrubHub and it was totally cool.
However, the new UI is the worst example of interaction design I have ever seen. I am a professional experience designer and have never seen a shipped application that was so poorly organized and not intuitive. The lack of organization makes the app overwhelming and it was clearly not designed with dark mode users in mind. The lack of visual hierarchy makes it impossible to navigate the menus, so much so that I am switching to Door Dash.
Low Quality Service 2/5
Ridiculous service fees and always pushing delivery times back without so much as a notification update!
Long wait 2/5
With another services like DoorDash or Uber eats, I receive my delivery on time, with seamless is always around 30 minutes late, sometimes 40 -45, that’s ridiculous. This is the last time I used this service.
Seamless driver Stolen my food 1/5
Lat i ordered 12 dollars food and seamless stolen my food. He came to my lobbyand and driver took picture without contacting me. Before he left he took my food with him. My building security,s showed me video. Seamless should take action. But seamless gave me 15 dollars off for next food purchase. Please be careful .driver driver stole my food last night. Our building security showed us how he took picture and took my food with him. But seamless gave me 15 dollars off for my next order.
Great food and cocktails 5/5
I love the mack and cheese
And the burger is on point
Seamless is very expensive 1/5
Seamless is very expensive platform to order food
New updates render app unusable 1/5
I can’t even use the app anymore, UX has gone down the drain 👎👎👎
Totally gone down hill. If seamless or your other name grub hub don’t have enough drivers to deliver food in a timely fashion don’t try and provide a service you can’t do. Nobody like cold food. Duh
Why did they update?? 1/5
Everything was great until the update...
Rife with hidden fees 1/5
The “taxes and fees” is a laughable attempt to conceal additional charges, on top of the delivery fee.
Not impressed 1/5
Door dash is much user friendly and helpful. This application doesn’t allow you to make options or choices with your meal items. It doesn’t specify options for items on menu i.e large pizza 1 topping - doesn’t let you choose the topping before placing order. There were 33 people before me as we waited to connect with customer service. Now I can’t cancel the order because the order has already been started but unsure how if they don’t know what topping I’d like on my pizza.
Door dash allows for comments to be made on order and customer service reps are courteous and prompt.
Not bad could be better 4/5
If this app could add a way to track exactly where your driver is when he’s in route to you that would help because your competitors have this and it just seams... ha ha get it? No seriously it would be helpful thank you
Can’t search by address. Kept putting in a second address to search for restaurants around there but it kept searching from my home address.
We are awesome 5/5
Because we use your services, which enhance our happiness and well being. Happy new year and please, don’t ever change.
Randomly won’t apply coupon code
Bait and switch 1/5
Never heard of that restaurant? It’s because they have a different name on the seamless app... this is grubhub, literally, under a different name. I just got off the phone with customer service who I had a hard time hearing over the roosters crowing in the background. (Literally it’s 9:20pm PST so this isn’t a local customer service rep). This is just a bait and switch operation. The restaurant I ordered from has many names online but one name (with a bad reputation I wouldn’t have ordered from...) physically and over a dozen names online. This has happened twice now only on seamless....
I’m not a fan of caviar or doordash either as a bartender and restaurant manager who’s livelihood has been completely crippled by the USA’s pandemic response but this is just kicking an industry when they’re down. Shame on seamless/grub hub and shame on the restaurants who change their name to avoid accountability for their products. Awful.
Well fed in NYC 5/5
Convenient, easy to navigate and tons of choices
No Soda 4/5
There doesn’t appear to be a soda option for some restaurants I order from even though they have it.
Wish I could give this negative stars 1/5
By John Cyrus
This app is terrible. It used to be very good, but every time they make an ‘improvement’ they make it worse. You used to be able to save your favorite meals. Then they deleted all that info. And most recently, they deleted all my saved restaurants. It’s hard finding good restaurants and ones that specialize in certain dishes, so when you find a good one and save it, it’s convenient to be able to look back. Now all that’s gone with no warning. Really hate this app and their service is way overpriced.
Loss of filters and cuisine makes search useless 2/5
Having a single search bar to filter for everything really makes it so much harder to find anything when you live in nyc with hundreds of options. You’re filtering on one thing and that it. Good luck if you wanted to search for two parameters at the same time. The loss of search options is such an odd choice. Even worse the search bar can’t handle searches with multiple words properly - it just looks for every restaurant or dish with any of those words not the full string (ie a million results unrelated to what you are searching for!)
Newest Update is Problematic 2/5
We’ve been using Seamless for years now in the NYC area. We’ve never had problems with the app or ordering. There was a recent update that changed many features and it eliminated a lot of ones we were using. There are also new bugs.
The app no longer lets you filter by cuisine. That was a feature we used often and we are upset that it’s no longer an option. If you’re interested in ordering a certain type of food, why would you not keep the option to filter out everything else on a meal ordering app?
Also, ran into a bug where I was visiting another state and used Seamless to search for food. Then when I came back home and tried to search again, it would still show restaurants in another state. I’m not sure how to fix that and now I’m not even able to use the app to order locally. We’re pretty disappointed with what has happened to seamless after being such a reliable app in the past. We might have to switch to something else now.
Horrible payment checkout 1/5
By Amy on seamless
What is supposed to be convenient turned out to be a 30 mins payment process. Promo codes sent to email on account always ends up having an error code. Apple Pay process is also a joke. Not good when you’re hungry.
Very good service!!! 5/5
I would recommend it efficient delivery and food is great!!!
Annoying checkout process 2/5
This has happened multiple times when I order my food they have put in multiple steps to hitting order. Multiple times I have hit order thinking the food was ordered, but in actuality I have to hit order again from a new screen. So annoying.