It’s ok. Could be better 2/5
You can’t filter searches by number of reviews. I get a lot of error messages, like having to retype my number even though it’s correct the first time. Erroneous “not enough funds” messages even though I’m using a charge card with no limit (I have to choose another card then go back to fix this.) Closed restaurants show up on lists even though “delivery now” is chosen. Several other problems like this
I LOOOOVEE TOOOO EAT!! 5/5
I can’t wait for this to be automated.
Oh seamless! 5/5
What can I say? Love love love seamless. Hard to remember life before seamless
Wish there were more coupons for orders over $20-25
VERY BAD CUSTOMER - DON'T USE THIS APP 1/5
They are horrible!!! I placed two orders and they were canceled. I placed another order and the restaurant wasn't open. They still took my order and I waited over an hour only to have my order canceled again. When I contacted customer service, they were not helpful and close the chat before I could respond. I'm trying another company NOT-OWNED by GrubHub
Useless delivery people 1/5
I only downloaded this app because someone gave me a gift card. Deleting. Delivery people WILL NOT follow delivery instructions. Uber Eats has way better accountability.
Great Service 4/5
Seemless has been great to me prior to this coronavirus situation. During these uncertain times, it has tremendously helped with the variety of restaurants and options. I have had ONE bad experience before with an restaurant, however it was quickly resolve. Thank you for helping and being great with us (customers) in these uncertain times.
Amazing Game Changer 5/5
By Stephen RS
Consistently excellent in NYC & Boston.
Worthless company 1/5
By hungry but refunded
They won’t stay in business long if they have to keep refunding money because they messed up an order. And that has happened 90% of the time
Needs better UX but it has the best customer service 5/5
By ilk bakışta
Highlight the address/location in a more clear way and even ask to confirm the location for chain restaurants when we order to pickup. I just chose the wrong Dominos Pizza that is miles away from my current location and couldn’t pick it up.
Edit: Apart from the UX issue above they have a very good customer service. They have resolved all my issues easily so far.
I ordered from one fast food place and it got cancelled. I ordered from another fast food chain and it said the driver was on his way then it got canceled. Now I have to wait 5 days to get my refund. I might as well go out there and get it myself.
By Anubhav Tiku
Seamless till now. Loving it!
I’ve changed the address and deleted the incorrect address 5 times and still my order goes to the wrong place. If you don’t fix it I’m done.
By Jann Nicoleee
I got in contact with customer service and they were rude and rushy. The app is glitchy and irksome. I’ll pass.
Horrible UX 2/5
By Fb Employee
1. No default address setting
2. Closed restaurants display as if open
3. Restaurants shown to user are based off user shopping habits rather than proximity
4. Extremely limited filtering options
1. Where are most of the people accessing this app? At home. But occasionally, users will order food to OTHER locations: friends homes, family’s homes, an Airbnb, hotel, etc. Users will always remember to update address to a non-home location when ordering. Why doesn’t my address reset back to my default location so that I don’t accidentally order food to a place that isn’t my home?
2. You can turn on the app and see hundreds of restaurants if you live in a major city. What you don’t know is that most of them are closed but there’s no way to tell. Grubhub needs to hold restaurants accountable for accurate store hours and update their UI to show closed restaurants as soon as they close. Why can I not filter based on hours of operation for a restaurant?
3. A lot of people order the same things over time but everyone gets bored of the same meal nonstop. Everyone will want to explore new options. Why are the hundreds of restaurants hidden by ones that I’ve recently ordered from? Show me restaurants based on proximity in that order with go-to place in a separate list and highlighted in the main display so they stand out.
4. The fact that I can’t filter by cuisine without typing it in is horrible. What if I’m looking for Italian OR Asian? I can’t do that in one search? What if I want those two types but ordered by proximity AND price?
Fire your product managers working on this app. These are BASIC functionality and with the surge in online orders, Grubhub has the cash to invest in product improvement so do it.
It gets 1 Star for just being an app and 1 more star for good customer service. Total of 2 stars.
Worlds Crappiest App. 1/5
For a app that makes something as simple as a $5 order into almost a $12 expense..you would think the delivery service would be 5 stars? Spoiler alert! Not exactly. I’ve used this app a couple of times and each time it is always a mess just o get my delivery! Even if the restaurant is less than a mile away! It is either a issue with who’s picking up the order or a mistake in pick up with this company. Worst case scenario, the delivery guy takes an extra hour to deliver to my home! Leaving me waiting almost two hours for an order!
Don’t even get me started on the outrageous tip vs delivery fee!! At this point I just started calling the shops directly to avoid the extra $5 in delivery fees that should go to who ever is delivering AS A TIP! This app is garbage and my god, their own staff seems to all be in the same boat.
Stop wasting your time with this app when ordering. Just get the information from the restaurant and order outside of this crap adventure/cash grab.
Also, today I placed an order for delivery. Had an issue that required me to wait a extra 1 hour for my food to be remade and delivered. Guess what! MY DELIVERY PERSON MIA HAD A FRIEND IN THE CAR WHO TRIED TO SELL ME A NUTCRACKER AKA HOME MADE MIXED ALCHOL! This has been a horrid experience from start to finish. I’m over it.
Bad man 1/5
By tee rah
Do not nice delivery
Great app 5/5
This app especially now is the fest anywhere
OPEN NOW 1/5
By OPEN NOW FILTER !!!!!!
This app NEEDS restaurants to update their covid times and give that filter option. I’ll update my review then. I spend hours ordering just to find out the place is closed. 7x in a row. But plenty are open! Demand that from your restaurant clients. Absolutely absurd.
This service is a lifesaver for those who need it.
Better than door dash
Order wrong but food good 4/5
Ordered a burger today and it was delicious but I experienced some issues with my service and order. My order was for a double burger but I reiceved a single instead. Alsooo I told the driver in the instructions to call upon arrival but did no get a call instead discovered that my food was sitting outside my door in the hallway for 15 minutes. Food was delicious so that is why they still get 4 stores.
please stop the plastic! 4/5
i opt out of receiving plastic utensils & chopsticks every.single.time and yet my cabinet is full of ply from delivery bags. Seamlesss, we need to do better.
Everything perfect I like to use it
A good job 5/5
By Kimo original
Keep up the good work !
Overcharging Racket 2/5
If you want to pay more for your food, for no reason, feel free to order using the seamless app. Anytime I’ve lined up costs from Seamless compared to the restaurants website (and/or calling), seamless is always significantly more expensive.
Use Seamless to find new restaurants, or to check menus, then call the restaurant or use its website directly.
Love it 5/5
By R&b KING123
Great app. Love the customer service line and their professionalism! Thanks for being great
By ten k jay
Amazing ! Fast delivery AMAZING SERVICE
By Gary BF
I ordered for for a Mother’s Day dinner and after waiting 90 minutes I got an email that the order was canceled. Thanks
They take 20% from restaurants 4/5
I really like seamless I just think it’s awful they charge the restaurants 20% of the subtotal
Worst delivery I have ever got 1/5
I had the worst delivery from this app she was hanging out to QT while she should have been on the way to pick up the food and when she picked it up she came very late and she sent me a massage that she didn’t find my apartment while I am seeing her on the GPS she didn’t even search for our apartment and I called her and she said “I have got another order and I need to go . Am by the office come take your order “ she was very rude her name is Chaimara and she is with a dark skin ... this is the first and lats time I will ever order from this app
Ridiculous order cancellation 1/5
We had an order from Shake Shack that was being delivered less than three minutes away from our apartment when the order was suddenly canceled by Shake Shack. When we talked to customer service, they explained it was canceled and that the driver had no way to reach us as their gps was automatically rerouted to a new order!
Only a few minutes before this, we had a phone call from shake shack confirming an issue with the order where they ran out of chicken bites, so we swapped it for another burger instead. They said this would be fine and hung up.
We were so confused when we got an email about the order cancellation cause the driver already picked up the order and was on their way. Now after over an hour and a half of waiting, we have nothing. They offered us a discount on our next order but everything is already closed.
Terrible way to end a night after my fiancee’s long shift working at the hospital during a pandemic. Shes so upset! This is terrible for anyone but we’re especially mad cause the driver was practically here!!! Come on...
Great but comes with frustration as well 3/5
The app is excellent in ensuring your order what you want in just one click and fast manner.
However, I am very frustrated today when I order food and it says that my meal was delivered when it was not. I called seamless and the driver tells them that they did deliver it and gave it to a man outside the apartment, which is not true. Moreover I have asked for the delivery to call me when he’s downstairs but he didn’t of course. It’s frustrating because I don’t think there’s any accountability with the drivers, when he’s lying about the delivery.
Flaky drivers, no communication 2/5
I want to love this app because of the focus on local restaurants, but I just can’t. It always seems like at least one driver flakes out or cancels, making our orders late or cancelled. And I can’t imagine how that hurts the restaurants! All our experiences with this app so far have been absolutely exasperating. User beware of frequent driver cancellations!
Just deactivated after using it for 10+ years 1/5
During these last few weeks being an Essential worker one of the few bright spots at had was getting my food delivered. Seamless the last few days has cancelled my order without notifying me so I spend hours of my busy stressful day waiting for food that will never be delivered. The fact that they made no efforts in ratifying or even sending an apology while forcing me to stay on the phone for hours while I tried to contact customer service shows their lack of commitment for the essential workers of New York City. I will take my business to UberEats/ making direct contact with the restaurants I’m trying to order from. SO DEF BUYER BE AWARE!!!!
The original+best delivery company 5/5
By moctezuma graber
I’ve been using seamless for years in NYC and it has been a life changing experience. I have never had any issues and customer service is awesome.
They really treat their good customers the right way- which is appreciated.
Seamless/Grubhub invented food delivery, so it doesn’t surpise me to see bad reviews about door dash, which is a clown show and has security issues from what I understand. In 8 years of using seamless, not one problem.
Was also awesome to be able to use seamless when I was traveling in Texas (thought it was just an NYC thing) but it’s everywhere! Don’t waste your time with the other clowns, stick to the pro’s. Seamless- keep up the good work!
Do not use this app 1/5
I’ve had to many bad experiences with with app. I would not use this app unless you want to deal with food being delivered to the wrong location, ordering from a restaurant that is not real because the list of restaurants are not always updated and verified and food never showing up. I’ve dealt with all of the above and deleted the app. I’ll never use this app again. I’d give a negative star if I could.
Terrible app, customer service, and overall user experience. Stay away. Use Uber Eats or DoorDash.
Outrageous fees & order cancellations 1/5
During this pandemic we are already stressed out as it is. Finally a glimmer of excitement for cinco de Mayo looking forward to a day of tacos. Well, our order was placed and 3 hours later it kept saying out for delivery and then finally cancelled. Starving and without a plan b set in place, we ordered from another restaurant. Another 2 hour time until delivery and they didn’t even follow deliver instructions. Mind you we selected this restaurant because it was the shortest time to delivery. More often than not disappointed by this app and their management of tracking. Also the fees are robbery and the money should be going direct to the restaurants struggling to stay afloat. Bye seamless, you’ve officially lost my business. Direct to restaurant it is.
It’s over a month and I haven’t received my refund! 1/5
According to the app, you’ll get a refund with 5 business days but it’s been over a month and I haven’t received my 2 refunds! I checked with them 3 times and all they said was that it was refund but my bank didn’t received any transaction! The 3rd time I spoke to a Jose R and according to him, he could only call on one refund and that I have to talk to another person for over 1/2 hr to get the other refund! That’s ridiculous, I never heard of nothing like that in my life! Worst app ever
Done with seamless 1/5
4 cancelled orders in 3 weeks, almost an hour after ordering. Unacceptable, even during a pandemic. Have not EVER had an issue with Uber eats, Postmates or caviar. Sorry Grubhub/seamless, you may be the biggest but you’re far from the best. Deleted!
Love it 4/5
A lot better than post mates. Always accurate and easy thanks Seamless
Terrible service 1/5
Awful customer service. Fine app if nothing goes wrong.
Not user friendly 1/5
There’s no clear way to track your order once it’s been picked up from the restaurant, if there’s away to do it, it not very intuitive. The interfaces and user experience is just clunky and outdated.
The food delivery is unreliable, often taking 2 hours to be delivered.
Wrong orders aren’t fixed 1/5
When I order my food and the entire order is wrong, it is way to much hassle to get it fixed. Or worse yet, when I order for the family and someone doesn’t get anything, and then the restaurant is closed, that ruins a family meal. I honestly feel like you guys couldn’t care less.
Will never use your service again. 5/5
Insane. Was hoping to get some fresh food for once as my household has been living off dried and canned goods during the pandemic. Placed an order, got a notice an hour later that my order was delayed. Another hour later got cancelled.
Then I get a call from the restaurant asking if I wanted to pick up the food. Turns out that this restaurant was not in delivery range of my home but Seamless presented it that way regardless. Of course, the whole reason we ordered delivery was because we didn’t have any way to pick up.
So now I’ve got to rush something together to feed everyone and it’s going to be more canned slop because Seamless screwed up. Ruined what was our first otherwise good day in a while.
Oh, and I still haven’t received refund details yet. Will likely dispute the charge.
Doordash who? 5/5
This app has higher quality restaurants than door dash. I haven’t noticed much of a price difference between it and other food delivery apps. I got bored with the lack of selection on door dash and now i have a much better selection.
Satisfied customer 5/5
Good deals and usually always comes before time