Eat like a King/Queen 5/5
I mean, how amazing is this app? Oh, I’m hungry? I don’t feel like cooking? Well let’s figure out which cuisine I want. Boom, done. Let’s get this order on. Boom, done. Have feast brought to your front door and profit. Must have NYC app.
By Lydia Housecarl
So simple and convenient.
Horrendous customer service 1/5
Delivery driver marked my order as delivered when it had not been. Customer service call revealed that the driver left after five minutes and had tried to contact me and could not return after his current delivery. Delivery driver did not ring doorbell — in the placeholder text in the special instructions field when placing the order, it literally says “please call, do not ring order” as recommended instructions, suggesting that ringing the doorbell is customary. No one on seamless’ end was willing to accommodate, even though I had waited over an hour for my food. This is unacceptable. Where is my (not inexpensive) food going to go if the driver can’t take 5 minutes to return it?
Additionally, there have been several instances where my order has been cancelled immediately after being placed with no explanation. Also unacceptable and extremely frustrating.
By TLC & KL
Best Thai food ever!!!
Loyal Customer No More 1/5
I have been a loyal customer of Seamless for years. I rarely complain or ask for refunds (maybe once a year or so). Today my entire order was messed up with some things missing. The Seamless representative on the chat was willing to refund me the $ for the missing item and one of the messed up items (not all 3) but not taxes and fees. Even for the missing item! I explained that the other delivery services refund more appropriately and they said sorry for your experience. Living in NYC I have plenty of choices so sorry Seamless...you just lost a loyal customer over $15. Great customer service decision.
Mmm mmm 5/5
By Kron Burgundy
What’s cooking doc! Haha jk and god bless
Easy enough to use 4/5
It’s easy enough to use. I really appreciate the effort that must’ve gone into the entire system to get a push notification when the restaurant’s doing each step.
One thing this could use, though, is better help for dietary options. For example, a “vegetarian” option for finding a restaurant or for filtering a menu.
Not worth it anymore 1/5
I use to use the seamless app all the time almost everyday now with the stupid delivery fees on top of giving tip, just so ridiculous so now I never use it at all-I’ll be paying restaurant prices when I can just go to a restaurant and have a great experience, just doesn’t make sense anymore to order food due to raising prices
Not designed with user experience in mind 2/5
By Matthias of House Sebastian
Inferior app to delivery.com
Tipping interface is horrible. Pickup orders default to including a tip. Customizing tips are difficult. No effort to make a pleasant experience.
Also worth mentioning seamless loved sending annoying spam emails/ and unlike delivery.com seamless emails very rarely include a discount code
Works fine now 5/5
I used to use Seamless all the time. I changed my phone number, and changed it in the app, but my old number was still there and there was no way to delete it. I set my new number as the preferred number. Apparently the driver still had the old number. The delivery never came. I called customer service and they would not refund my order. This was on like a 40 dollar meal. Customer service kept blaming me, telling me that my contact information was incorrect, even after I had made every effort to ensure that they had the right info. They screwed up, or the application is somehow inadequate to accept changes in contact information, but they insisted on charging me anyway. I’ll never use seamless again.
Customer service nightmare 1/5
I would order from seamless at least 3-4x a week. It was my first time trying out “Perks” and likely my last time ever using Seamless.
Imagine receiving a notification from seamless that there is a concern about your order “Driver couldn’t reach you.” This is laughable because the driver never tried calling you to tell you he arrived or left.
You remember Seamless providing the ability in the past to request refunds/indicate an issue with your order or chat via text with a rep. Not anymore.
You call seamless/grubhub, stay on the line for 30 minutes watching your lunch hour tick away, only to first be told your driver is there (false). Then, after holding for much longer, you’re told the driver is on his next delivery already. But you’ve run out of time to eat (much less wait longer for the driver to come back), and so now you just want to cancel your order. The rep insists he cannot refund your order but will give you 50% off your next one. Good job taking my money and running.
Now when you check your order status it is somehow “Delivered.” Ouch.
If it is “Perk” to never get your food and still have to pay for it, that’s pretty twisted. Anywhere else, that’s called a scam.
Hiding the delivery fee 2/5
By Mister Die
Now you can’t see the delivery fee until you’re in the shopping bag. Make of that what you will.
Delay after delay after delay 1/5
Been a seamless customer for well over a decade. It is not what it used to be.
One order delayed. No way to contact restaurant. Gave me 20% off for the next order. Next order from a different restaurant DELAYED. No way to contact the second completely different restaurant. Asked what they could do for me and the only option was to cancel my account. Real customer service for someone who’s been ordering for over 10 years. Why do you think it will be any different for you?
Needs better user experience 3/5
By ilk bakışta
Highlight the address/location in a more clear way and even ask to confirm the location for chain restaurants when we order to pickup. I just chose the wrong Dominos Pizza that is miles away from my current location and couldn’t pick it up.
Express reordering 1/5
Doesn’t work on my iPhone X. 3rd time same problem. BUG
Why do codes not work? Seamless or Grubhub? 3/5
Thought they were the same thing but codes work on seamless app and not Grubhub and vice versa. Kind of ridiculous. A GIANT fail on the company’s part.
Not a good experience with this app 1/5
Seems the restaurants here are sketchy. Charge you for food they don’t have. Then you’re stuck waiting for 5 business days for a refund. Horrible experience.
Great Service 5/5
Everything went smooth for my first order with a discount of $12. Definitely will be buying here again.
False advertising 1/5
I kept getting notifications for $5 or $10 off with an order and I didn’t get it when i finally placed an order
Never delivered 1/5
My order never arrived. Called up the restaurant. They said Seamless was supposed to deliver and they didn’t pick up. Terrible business
Love you guys! 5/5
Your the best !
would not work on my ipad 3/5
i had to use my iphone
Great service 5/5
My family has used Seamless 4-5 times over the past month. So far, the service has been flawless. Everything has arrived in a more than reasonable amount of time and still plenty hot. Highly recommended!!
Poor service and terrible communication 1/5
By best and reliable app
Ordering from seamless has been frustrating lately. The miscommunication with seamless, the restaurant, and the driver is insane. It takes 2-3 hours to receive food that is less than 15 mins away. I use seamless because often times I do not have cash to pay at the door, but this inconvenience makes me no longer want to use their services. Customer service does not acknowledge the problem and resolves the issue with a $5 compensation. At first, that is fine, but once this becomes a reoccurring issue then seamless should take some action to ensure adequate delivery time frames are send out to customers. Customers beware the delivery time they advertise is false.
Can the app NOT restart any time I switch apps??? 4/5
I have no issues with Seamless directly, but I’m very unhappy the menu categories aren’t part of this version. They made my life so much easier.
The bigger issue I have is that 99% of the time, if I switch apps for any reason (check something, reply to a message, phone locks while I am momentarily distracted, even just hit the Home button to minimize for a second) it will restart the app. No matter if I was browsing, building an order, looking through my order history, doesn’t matter. It shows me the splash screen and opens the app to the main page, I have to go back to wherever I was, it dumps out my basket. Unbelievably frustrating.
Great Stuff 5/5
By gym joe
What an App! Saved $$$
Delayed order to the next hour 1/5
1 star review. Couldn’t get refund or anything.
All good things 5/5
By jackie legg
How else would I eat dinner on a rainy night or when I’m too depressed to cook or when I move into a new place. Seamless rocks my world. Also if they happen to mess up or the restaurant messes up— their customer service is incredible and makes up for it.
Received a cancellation email on my way to pick up 1/5
How come the app allowed me to place an order which was closed? I set the pickup time three hours before, and I received the cancellation email on my way to pick up the food. So annoyed.
$9.99 delivery fee 😡 1/5
Good news: They added a lot of new restaurants!
Bad news: They all have a $9.99 delivery fee! Also seamless has removed the feature that tells you about the delivery fee prior to ordering! I spent an hour trying to find 1 restaurant with out an outrageous fee and couldn’t! Not using seamless anymore and switched to Uber eats!
Great food and service 5/5
The food was fresh, hot and very tasty. Best dumplings from a local Chinese place. My order was missing a few items, but the restaurant made sure to send the missing items immediately.
It’s ok. 3/5
It’s super convenient for ordering. Maybe I’m being picky, but it would be nice if we could lock in our settings. I have to update the settings every time I log in!!! It always goes back to Seamless’ default which makes no sense to me. Thank you.
It’s like a weird relationship. Was working fine, now it’s not. When it stops working you have to breakup.
Customer service is horrible. 1/5
Good luck if the restaurant messes up your order.
Awesome! Awesome! Awesome! Tasty, well priced and often faster than expected.
Terrible App, Terrible Support 1/5
Most of the times I use this app, the delivery is incredibly late and arrives cold. The customer support agents are always unhelpful and never seem to know what’s going on, nor do they communicate professionally. I will not be using this app again; I’ve reached my limit.
No support 1/5
No way to contact support directly in the app and order got picked up by someone else... all they did was to refund my order and let me starve.. first world problem I know but isn’t that what this app is designed for?
Update Closing times of restaurants 2/5
This app allows restaurants to take orders even if they are closed. There needs to be verified schedules with restaurants to ensure orders aren’t getting cancelled at the last minute.
Photos please 4/5
Like the app but I think should be obligatory all the restaurant put photo of every plate
Instant pizza 5/5
I press buttons and pizza arrives. What more can you ask for?!
Best app to order food in NYC 5/5
And also best commercial lol
Problem with mobile app 1/5
There is no option to remove the phone number. Food deliveries are missed because of this. I have wasted my time and money for this. Gonna sue grub hub very soon
Best food app out 5/5
This is by far the best food app I’ve used
By connie's friend
We should stop using this company 1/5
Always they fail to delivery an order.. please shut down
Default settings issue 1/5
Every time I login or click on my swing this app I have to go in manually set my default settings again for what kind of food I like area, also I have multiple payment options one of them being a gift card and it’s very annoying to have to go and every time I order something to click on this and shoes of the set of the standard default or default until I change it I emailed or inquired within the app of course no response. I’m sure this review will chime some type of response, at least I hope.
First time order... 3/5
By Hedy mmm
I hope it’s authentic Mexican cuisine...if it is, I’ll be ordering again!