Received tickets 20 minutes late 1/5
By Andrew Simeri
I purchased two tickets to Nascars Xfinity Series race, and didn’t receive my tickets until 20 minutes after the start time. The tickets were sent to me at 2:50 and the race began at 2:30, I purchased the tickets 2 weeks in advance.
Did not receive my tickets 2/5
I ordered 2 tickets 4 hours before a baseball game and waited till the game for the tickets but never received them. The situation put me through so much stress trying to contact them and never receiving any response. I ended up buying tickets at the stadium. I finally got in touch with someone in customer service the next day and they refunded me 120% of the original price.
The phone is a joke!! 1/5
Can’t get out of survey screen 5/5
Can’t seem to get out of the survey to view tickets
By faze besy
5 stars 5/5
Great and easy
Soccer tickets!! 5/5
By Bunches 747
Really convenient way to have tickets at your finger tips!
Exceptional Customer Service 5/5
The customer service has been exceptional! They have been patient and informative during my calls that I made with numerous questions.
Received wrong tickets 1/5
Ordered front row tickets and they sent me different ones. No email response and I called and was on hold for long time. Said they would get back to me and never did. Never using again
It’s a good app 5/5
By stupid godJuju
Easy to use 5/5
Also like the Spotify integration
A lot of fees 1/5
This is by far the worst place to get tickets. Way too many fees your $20 will end up being $80
Worst fees of any ticketing app I’ve found 1/5
These companies need to stop passing 30-50% fees onto customers. It’s not a business model, it’s criminal
Great interface 5/5
Easy navigation, intuitive price rating and photos of seats make it a great experience!
Report to BBB 1/5
They stole 190 dollars from me. Final sale my a** when I was given the option to “return” my tickets. Returning implies a refund. Lost my money and my tickets.
Ticket prices are better than face value but usually the sellers price added onto the ticket price isn’t as good.
Unreliable. Buy straight from venue 1/5
Purchased confirmed tickets on 5/26 to Brewers game for June 11th. Received “mobile” tickets that did not scan at event. Went to ticket office and found seats were already occupied? Refunded money, but not worth inconvenience. DO NOT USE
Good app 4/5
I bought tickets, and I never got them. Paid for them and everything. Their support team is awful. I called 3 times, and was left in waiting rooms for a combined 40 minutes without someone contacting me. That’s disgraceful customer service. I’ve never seen something as bad as this. I better get a good explanation for this.
Love it 5/5
Use it every time I buy tickets always get the best deals
Complete scam 1/5
Ordered 3 tickets to the Yankees game. Only one of them had a barcode which the other 2 did not. Ended up not being able to attend the game with my 2 other friends and when I asked for a refund I got no reply back. Worst app ever, lost $350 totally do not recommend.
App freezes 3/5
Great app when it works. Freezes frequently. Website is worse doesn't populate seats
Amazing Purchases And Deals! 5/5
Have Purchased Multiple Tickets From Here! Amazing App.
As advertised 5/5
Does what it says it does - can’t beat that
Easy to access
Great App. 5/5
Love how easy it is to sell if I can’t make a game.
I purchased tickets during covid that were cancelled. I received two codes from seat geek that could only be used once and said would never expire. A month ago I checked and it had an expiration date so I jumped on using them. I honestly didn’t know that if you didn’t spend all the money on the code that it would go away so I ended up losing 240$ and the ticket I bought wasn’t even listed correctly. There’s no returns or exchanges and when I tried to contact them I got an email directing me back to their faq
Great App 5/5
By Mike M. 71
Always able to get great seats for any game or concert for reasonable prices!
Great atmosphere with great Tickets
TERRIBLE DONT USE!!!!!!!! 1/5
never received tickets terrible and never received response
A Joy 5/5
With easePurchasing tickets becomes a simple task
Good for baseball tickets 5/5
They include the fees in the price so you don’t feel screwed over checking out.
Be careful of this app 1/5
I purchased my tickets but never got them… trying to reach them but no one is getting back to me.
Horrible experience 1/5
Purchased tickets to playoff game, only for seller to not complete the confirmation process and say the tickets were all of a sudden not available. Purchased a second time from a new seller and the new seller did the same thing, only this time we were at the arena waiting for the tickets to be confirmed so that we could go in. Super disappointing experience for my 10 year old as we couldn’t go to the game. Next time I am saving the headache and heart break and going through Ticketmaster.
Love this App! 5/5
I've used this app and the website multiple time over the last couple years and love it. Have found some great deals, especially at the last second, and have never had an issue. LOVE the fact that the price is all inclusive so I don't get hit with any extra fees. The price you see is the price you actually pay.
Super easy and affordable 5/5
By riley james
Using my phone to get tickets that are guaranteed is ideal and Seatgeek is as good as it gets
Terrible Customer Service - use other options if available 1/5
I bought tickets to an MLB game that was subsequently postponed due to rain. I was unable to attend the new time so wanted to sell the tickets. I thoroughly researched this but the “Sell Tickets” button just wasn’t appearing in my app. I reached out to customer service for help. The only reply I got arrived 3 days after the event had already taken place and it was a form email telling me they’re to busy to reply and I should check the FAQ. WILL NEVER USE AGAIN.
3 Hour Drive for NOTHING 1/5
By Nick Stekel
I bought tickets in April, which seems like plenty of time before a June baseball game. By the time that game had arrived, I still did not receive my tickets. It came all the way down to game time, and when the game was in the third inning, I was told that my tickets were no longer available. After offering me a refund, SeatGeek completely ignored me and still has not returned my 550 dollar purchase.
Me and my friends made a three hour trek across the state for this game and even booked hotel rooms. If you are looking for a reliable source for tickets, look away from SeatGeek please. Save your money.
High fees 2/5
By didn't hogging fb
It’s a simple transfer how the fees can be so high is remarkable.
By D Triple-G
Great options and visuals. One issue is that every time you go in/out the ‘e-tickets’ only reverts back to all -not saved as a preference. Watch out!
Always easy, always fast I love it! 5/5
Never have a problem finding great seats & great prices 🔥
Not the smartest way to buy 2/5
Bought tickets for a game, never received the tickets now that they have some sort of 2 step ticket process. Emailed them and waited two weeks before I was told that I would not receive a refund because in their system it said that I had received them. Ask for proof of that and never received a reply back. Was told by other workers at the stadium that they’ve been receiving the same complaints all season long with SeatGeek.
Their customer care number is more useful then their email assistance, their email assistance is horrible
Love this app 5/5
By Uncle Spaghetti
This app continues to be the easiest way to find tickets to just about any mainstream event going on in NYC. Sometimes the selection of tickets isn’t as good as other second hand selling sites, but it makes up for it in ease of use.
App is good 3/5
App is great and easy to use but getting ahold of anyone in customer service is a pain