Please move approval to dynamic Island 4/5
The app functions as expected, it would be nice if we did not need to go back-and-forth between applications. Please move your approval or denial to the dynamic island, the next batch of iPhones is going to have dynamic island on all models.
Works fine, wish it had Apple Watch version 3/5
I use this to log in remotely to a program at work. It’s annoying to have to use the phone. If you had an Apple Watch version that would be better.
Needs improvements 3/5
The app does the job but lacks features that could make it more practical, supporting touch id for exemple to generate RSA passcode would be much better than having to enter the pin manually, hope we see this in the upcoming updates.
Reset time after skipping code 3/5
When the code is skipped, the timer should also reset too. It doesn’t make sense to skip a code and only get 10 seconds to type in the new code. I find myself needing to wait for a new code again so the time resets.
Too secure to be useful 1/5
By Saumya Suhagiya
Do not support faceID. Also do not support import to other apps. Security is one side and usability on other.
Terrible and buggy app 1/5
Besides the fact the app looks and feels like you are stuck in the past, there are also bugs which make you question it’s quality. When the app is open, it self locks after some time and then you can type any password to get back in.
Iphone 14 Crash 2/5
Since installing this app, my iPhone 14 pro max with the latest iOS update, continuously crashes and restarts. The only way this behavior stops is by uninstalling this app. It also did the same thing on my iPhone 13.
Frequent App name changes 2/5
Stop changing the name of the app, it is hard to find with so many apps in the phone
QR code function 2/5
While the QR code is a great option - it doesn’t work correctly all the time. I don’t know how many times today I’ve had to rescan and to then just freeze
No outcome. Who has time to sit there and try & retry when all you need is a code to start working.
Such a glitchy app. Fix it please
I don’t know.
Add option to increase font display 3/5
Add option to increase font display of the code to be entered.
Missing Dark mode 3/5
App works as expected. 5 star if it had Dark mode. Please add option in future update.
Wasted $ 1/5
There’s two versions of this app. Paid and free. The free one is what I needed to work with my corporate account. I was not aware there was a free and mistakingly purchased the app. The purchased version does not work. I later learned the free version is what I was supposed to have after the “free trial period” which ended over a holiday weekend and there was no one available to help me figure out why the app didn’t work. The first day back in the office it was discovered and I requested a refund from iTunes. Got a canned response, “Not eligible for refund”.
A waste of $ and very poor customer care.
Needs update for iOS 16 1/5
Needs to be updated for iOS 16. Crashes on launch.
Add to watch 4/5
Please add a feature to Apple Watch!
Very good 5/5
The app is easy to use , the school is wonderful ! Use the app and register to the school classes, it will change your life ! It is my best decision I made in my life. So manyAppreciates to my school and teacher and the classmates.
Need more than one skip 3/5
The app works as designed, however users would benefit from being able to use the skip or next function more than once when generating pass codes. The service I use to log in to work from home is not the best and often requires multiple attempts to finally log me in. After I use my initial skip I am stuck waiting the full amount of time between new pass codes.
Now fixed camera compatibility with iPhone SE 2016 ver 5/5
By Godlike Reviewer
Update: as of June 2022 below complaint was fixed:
camera scanning of QR code does not work for iPhone SE 2016's UI because it is not tall enough. Camera region is vertically narrow, and not square. Please fix because it is impossible to scan QR code using iPhone SE 2016 4 inch screen.
Confusing name change 4/5
Why change the name to Authenticator when Microsoft Authenticator uses the same name? Seems like this will only cause confusion.
No support 1/5
Would like to see better usability with widgets and UI 3/5
By Hansel Wei
Compared to other Authenticators, the usability factor is lacking. Would like to see RSA secure ID code show up in the widgets of iOS, macOS, and have Apple Watch support. This would allow easier access.
5 out of 5… if…. 5/5
By A Concerned businessman
This app is awesome for corporate security needs, but with biometric security dating back over 7 years with the iPhone, pretty much every other MFA based application utilizes Apples pretty simple biometric integration, for an added layer of security to SecureID, something that should be much appreciated, and would make this a pretty much perfect corporate security app.
EDIT in response to developer response: bumped to 5 stars, it’s just my organization that disabled biometrics, which makes sense, they disabled the fingerprint sensor on my laptop too. Anyway I love this app!
Gets the job done but… 3/5
The app does its job providing the RSA token and I’ve never had an issue with that but just about every other app developer has included a dark mode UI… this app, not so much. Disappointing.
It's working again on Silicon Macs 4/5
By Pixel 196,5
OK to download, folks, it's working again. But a good reason to keep your token on two devices, a mobile device and a computer. I used my iPhone app while waiting for this one to start working again, so it was only a minor nuisance instead of a disaster.
Working back again on Apple Silicon 4/5
After an update they had removed the ability to use it on Apple Silicon Macs (M1). It has since been re-updated to work back again, so restoring my review to 4 stars.
Great App 5/5
This is BY FAR one of the easiest apps to use even if it provides a "simple" function. My only ask is that we have the option to enable "dark mode" please 🥺
App works how it is supposed to. Request?? 4/5
So the app works and it works well. It does what I need it to which is get me a token when needed. However I have a request. Would the RSA Team be able to research adding Apple Watch capability? I would love to be able just look at my watch for a new token instead of having to dig my phone out of my pocket when needed. If not no big deal, it just would be a nice feature.
Love the simplicity and user interface. Privacy feels unrespected. 2/5
The app gets the job done efficiently, and I can’t think of a better alternative for this. My only problem is that the app consistently re-asks for permission to access things like photos and videos, or other pieces of data. iPhone users know that Apple doesn’t inherently allow this, so we receive an alert box that pops up and asks us “allow” or “don’t allow”. Well, one time should have been enough, but this app consistently asks every opportunity it gets to. I’ve never hit allow, and I won’t ever hit allow. I shouldn’t have to remind the developers of my decision not to provide access to my sensitive data multiple times a week.
Like I said, besides that the app is fantastic.
Terrible if you replace your phone 1/5
By Peter Maurer
The interface between your company account and SecurID is awful. On the computer when you request a new QR code it says it will be present for 5 minutes. This is incorrect. By the time I got my camera working (much shorter than 5 minutes) the QR code disappeared and I couldn’t request a new one. There’s no other way for me to enter a URL or registration code either, because the computer interface doesn’t give you one. You just have to start everything over and hope the computer doesn’t hate you.
So if you’re trying to figure out which service to use for online for remote work, maybe skip this one.
Reports device is jailbroken, when it is not. 1/5
As everyone else pointed out here, it used to work on the M1 chip, complaining it was jailbroken, but wortked. This last release prevents it from working, as it just prompts to mail logs, and nothing else.
Last update fixed the stupid UI! 5/5
By Fried Mutant
Edit: Changed from 1 star to 5. The devs took a look at the shape of their human hands and realized they had created a UI for extraterrestrials. With the last update, this app is once again intended for humans!
My previous review:
This is a perfect example of software design without user experience testing. We used to be able to enter a passcode and hit enter, all with a single hand. Now after entering the passcode, you have to find the tiniest little ‘submit’ button at the other end of the screen. Very difficult one-handed experience. Hey RSA—this is an easy fix. Give us back a return key on the keypad.
Won't run on Apple Silicon 1/5
This app now just immediately reports that any Apple Silicon-based Mac is "jailbroken" and refuses to run. This would be manageable if the macOS-native version of RSA's SecurID token app worked on macOS, but it doesn't -- it runs for about an hour or two, and then starts crashing on launch with an error about a missing and/or unsigned library that won't load.
All in all, this is disastrous; avoid at all costs.
Latest update breaks app for M1 Mac 1/5
After the latest update, the app thinks my Mac is a jailbroken device and, as a result, the app will not run
Completely borked on Apple Silicon 1/5
The app no longer works on Apple Silicon Macs; previously it (erroneously) reported that the device was "jailbroken" but it still worked, and now RSA has made it so that, after reporting the (false) jailbroken status, the app quits. Given how terrible the native macOS app is (and the fact that it crashes on launch 50 % of the time), this basically means RSA tokens are unusable on Macs at this point.
Good UI enhancements in latest version 5/5
Thanks for making the submit button bigger, especially.
No Longer Works on Apple M1 MacBooks 1/5
No Longer Works on Apple M1 MacBooks
No Longer Runs on Apple M1 Macbook 1/5
This should be able to run on the Apple M1 Macbook and it used to. They have removed the ability to do so.
Not working after Update 1/5
By Noz K.
I was using Desktop version of the App on Mac M1 and even I had message that my machine is not compliant, I was able to use it. Desktop app is extremely convenient. But after recent update it stopped working. If I knew an update will break the app, I would never do that. Please FIX THAT
Easy to use 4/5
By T Gregory
This app does what it’s supposed to do very nicely: display 6 numbers.
I don’t get why it needs updates or new terms and agreements so often though. It’s the most basic app I have and it by far has the most updates.
Love MFA but notifications need work 3/5
Love the fact the I can now use a single app for SecurID and SecurID Access push users but the push/approve is only showing as a red dot on the app versus as a banner/ or in Notification Center and Apple Watch support doesn’t seem to be there. Kinda feels like one step forward two steps back.
Device Not Compliant 1/5
Downloaded the application for the Apple M1 Pro Max Macbook. When launching the application I recieve an error stating that the device is "noncompliant" with the following description:
The app cannot run on a device that is jailbroken. Restore your device or contact your IT Help Desk.
The app is listed as supporting my device.
Works as advertised 5/5
Never had an issue with it
Needs work 1/5
Frustrating that evey time I go to enter my pin, I have to bring up the keyboard instead of having it already visible in the giant empty space.
No dark mode
Tiny submit button
No, You Can’t Use My Data 1/5
First, why is the ‘Submit’ button so tiny in this new version? It’s a key function needed to use the app, yet it’s hidden.
And why do I have to accept the Terms of Service so often? It seems to prompt me to accept them at least monthly, even with no app updates. Is it because I’ve denied the app access to track my “anonymous” usage data, which is asked every time the Terms of Service are accepted? Keep asking…the answer will always be “Deny.”
Prompt to Collect Personal Information 1/5
If someone clicks Deny access to collect personal usage information, it should not be asking every single time.
Stop asking for permission to use my data 1/5
By Fin guy 999
Stop asking for permission to use my data! If I tell you once the answer isn’t going to change the next day. You keep asking because you think I’ll make a mistake one of these days and I’ll hit ‘allow’ by mistake. It’s super shady for a ‘security’ company to try to trick its users.
Higher Hate this app 1/5
By Pink Kompassion
Doesn’t work, I’m always in the phone with a support tech. Never works !
Why is the icon white? 3/5
Most recent update makes the icon white instead of red. This no longer makes the app pop on my screen amongst all my other business applications. Please change it back to red which is the color I associate with RSA.
No good 1/5
2021 and no facial recognition? I’m reliant on entering my vpn close to 100 times a day. Why is this app stuck in the past? Streamline the process!