Set up 1/5
They charge you thinking you won’t notice
Can’t get videograms to send ‘poor connection’ 1/5
This app works for email and sending pics. However, no matter what I do I can not get any videograms to go through.It says to try again on a faster connection. I have tried wi-Fi on three or four different networks and cellular connection 4G. I’ve tried three different or four different videos and still no luck. I called Securus and they had no answers for me. I’m so sad that I cannot use this feature to send my love one videos. I was able to do it with the JPay app previously.
Does this even work? 1/5
By This Game is Fixed
I’ve been trying to connect to messaging a friend of mine in prison but I’ve been getting an error message for around 2 weeks. Please fix and I’ll rewrite review.
Interface is really annoying. Logs you out too quickly. Logged out the other day after submitting a long email I typed up and tried to send. Went back in and it wasn’t even saved to drafts. It would be nice if you could stay logged in and if it had notifications for new messages. I have to go into the app, log in, and check for new emails. Oh also another huge problem. You need to notify us when the facility approves or denies the email. I have to guess if it’s approved or not and if the photos are denied or not. It doesn’t tell you if it is or not. No way to know when it’s delivered or not.
Free My Husband 🙏🏽❤️🔓 5/5
The county jail used Securus and my fiancé was able to call me anytime he wanted from his tablet. I wish the prison did the same
Every time I send messages it’s no going through their taking my stamps and they have the nerve to charge a arm and a leg for stamps!
Service is awful, paid for multiple video visitations that did not EVER connect. Phone service is spotty at best. What a waste of money and STILL haven’t been able to connect with my loved one at a reasonable rate. If their was a different service available I’d use it. MULTIPLE complaints made to customer service but never once got a response. Terrible
Highway robbery 1/5
The rates charged are shameful. This company preys on families of inmates who have no other way to speak to each other.
$3.50 per call and 0.14 per minute?!?!
That’s hundreds of dollars a month for a call once a day.
This is insane and would be illegal except most people don’t care about inmates and, by extension, their families.
Preying on families.
You people should be ashamed of yourselves.
I never write reviews but why is it that the app only has Texas and indiana my friend isn’t even in those states he’s in California and I can’t even click on California because all I see is TEXAS and INDIANA
Good, but due to sensitive nature needs to be better 3/5
This app does a lot. I’m impressed with its functionalities. However, family members using this to speak with loved ones during one of their hardest times in their life deserve better audio/video quality. My experience of this is possibly just tainted due to the equipment limitations of Illinois jail systems, but talking to my loved one in jail over this was very frequently painful. The audio quality was decent, but echoing occurred frequently, especially on video calls. This makes understanding each other soooooo hard during an already hard time. I also experienced lots of difficulty adding funds to my loved ones account through this, though again it may be due to Illinois jail systems and not the apps fault.
I leave this review with good intentions and I think it’s a good app, I just wish it was better/the jail system was better.
In need of assistance 1/5
By Blabber Kid
I’ve had a login and all of a sudden, I am not able to get into it whatsoever. And whenever I try to reach for help, it claims there’s an error in the system.
Not only that but I am trying to get in contact with somebody on phone and when it asked me to push in my credit card information it does not take it and simply hangs up on me.
They want to access my data. 3/5
They Want to access my data and I don’t understand what they need that information for. Can somebody clear this up for me I don’t understand I do have beta running on my phone because people have gotten into my Netwerk before and hacked me and I don’t feel comfortable using this app so that they can have full access to my data. My network settings work just fine with all other apps but this particular App wants too much information. Any suggestions?
App works like crap lately 1/5
By Thank You Venmo!!!
And again, I can’t get into my account that I have FUNDED with a lot of money. Getting to be a typical occurrence and it’s ridiculous. I’m sure they don’t actually care if it works for us or not because they know we don’t have any other choice. We need a new company to take things over!!
Easy to use……But 1/5
The app is easy to use and navigate through but no hood if I can’t use my debit or credit cards. Not sure if it’s the app or the Securus system. But makes it inconvenient to have to go pick up a prepaid card to post money to an account.
5 stars 5/5
No glitches easy to use and understand
Money hungry fees/ double charges 1/5
It’s unfortunate when a loved one is stripped away from you and thrown into a system that doesn’t intend to ever let them out. On top of that you have apps like this that intend to take more… adding fees and double charging with no refunds unless you show you official bank statement and write a cover letter!!! Doing and asking the most of vulnerable individuals in a hard situation.
Videos visit problems 1/5
Schedule a video visit the other person could not hear or see me however I could hear && see them also after a 1 minute or 2 the screen would go black && the sound sound cut out took the whole 30 minutes nothing fixed the situation called customer service was no help I have a video visit && don’t want the same problem
By peter witty
I funded in account for somebody I knew. They ended up transferring to a facility that securis did not provide services for. I requested a refund of my money and they told me that they do not process refunds and that they are keeping my money. Total scam job.
It’s fine 4/5
Nothing wrong completely with the app except sometimes I don’t receive messages even though the party clearly send a few messages to me. Also I wonder why the Securus app doesn’t notify me on my phone when I receive a message, I have to look through my actual gmail to see if the party I’m reaching responded back to me. I personally think that shouldn’t have to go through all that work to see if I got a message, my phone should notify me! Otherwise the app works just fine, no other issues
I’ve been trying to find my account for weeks but my card will not be taken. I’ve tried 2 different cards, called customer service in which absolutely no help was provided. I keep being directed to “contact your bank to ensure my information is correct”. My information IS correct for both cards. The problem is on Securus end but I’m the one being inconvenienced for it.
If I could give this a 0 I would. There is no way it will allow me to send or receive an email from my family member. It took my money for stamps but refuses to let me see an email that was sent to me and gives me no place to email my son. Securus has no idea what they are doing. Please consider switching back to the original jpay that was worki g.
Supposed to be easy 2/5
This app in the beginning was amazing but now it’s literally impossible to talk to my loved one. Always having technical issues for hours almost everyday. Very irritating.
Attempted to use advanced connect that was available for one day and then disabled. It got my loved one wrote up with a disciplinary action and they are threatening to take away his good time class, job, and all communications.
Horrible App 1/5
Since downloading the App I’ve tried 5 different times at 5 different days to make my account this past week and after filling out all sorts of information and security questions just to be told I couldn’t create a account at this time and to call this number for customer service. Being a new user I shouldn’t have to contact customer service the application should work just as intended. I know from experience on the inmate side of Securus nothing ever works as it should and it is a constant money grab between Securus and the facility the inmate is housed in. Both are trying to generate as much income as possible. It’s despicable really profiting off people in such a manner.
This app is amazing 5/5
By ripped off two times
This app is the best thing the prison has ever done for its inmates and family members. I love this app. Highly recommended.
too expensive to be this bad. 3/5
By whatever atp
i pay for monthly visit subscription and have visits daily and this app is horrible. doesn’t matter wether i’m on wifi or my own personal data (which i never have problems with). it also lags even if i have headphones. my lips are moving and the person cannot hear what i’m saying for another 10 seconds. and 9 times out of 10 i have to try at least 3 times before successfully being able to start a visit. it’s so bad. but have to make it work.
I have downloaded the app and it won’t let me create account! I have done the steps over 7 times!!! It says my phone number isn’t right! When it is! Then it’ll say my number is registered then I try to log in with the credentials I use for everything to see if it’ll magically work because they say my number is registered which Idk how! Maybe a ghost did it lol but seriously this is frustrating that I can’t get anywhere it has to be another app to use to video chat a loved one that’s incarcerated smh
idea is there but quality is trash 1/5
the idea is there but the video visit was awful. first, it cost $13 just for a 20 minute video call. my mom & i wouldn’t have even used this app but she was in jail a couple months ago so she couldn’t physically go in to visit my brother. but $13? made it even worse that you can barely hear them & they can barely hear you so you’re constantly yelling & repeating yourself. it also kept glitching so we didn’t even know how much time we actually had because it would then delay the timer on our end. be much cheaper & easier just to do an in person visit or buy your loved one a phone card, in my state that would be the better option anyways. worst $13 spent.
Don’t bother 1/5
This app was a waste of time. I put all my information and answered all the questions and setup an account just for them to say my password was wrong and I changed it multiple times just for it to say the same .
By Forever addicting
I have so many issues with this app. It was working fine in the beginning then the app just kept crashing and having so many technical issues. Now before you say delete the app and try install it again i already did many of times and same issue. For one when i set up my app i put in my correct address but now it changed on me and i didn't change anything it says i live in mexico but i dont. I would change it back to where i actually live and it would change it right back. I use to get notifications when my loved one messaged me but not anymore. My phone has 5G connection. My settings for this app has notifications on in my phone settings and the app has message notifications but still not getting notified. I uninstalled the app many of time in hopes that it would fix it but nothing. I restarted my phone many of times just in case there was a network issue but it wasn't even that. Its like this app isn't a reliable app. Is anyone fixing the app or trying to make it more reliable? My Loved ones tablet games dont even work and securus doesn't even help him fix the issue.
Missing stamps 1/5
When I first got this app I purchased 10 stamps to communicate with a friend who was incarcerated. I sent one message and gave them a reply stamp so I still had 8 left and the next time I signed in the stamps were gone. I sent support a message and never got a reply and called their support line and the lady said they were aware of the issue and the stamps would be back on my account soon. It’s been over a month and nothing has been resolved and I’ve still yet to hear back from support. Just like the justice system this app is a scam and I hope this saves some people from getting ripped off
It won’t even let me make an account I fill everything in and it shows a customer service number to call because it has a error.
I hate this app 1/5
I can not buy stamps a error message keep s popping up
Angry parent 1/5
I funded my account and it’s not funded. What kind of service is this!!! You are ripping the American people off. Everything time I get a phone call it’s saying my account is not funded but I have to use my debit card on file. So where does the money go when you find your account??
Won’t even let me sign up for account 1/5
By allie kitt kattt
This is ridiculous! You claim to help but don’t work and take money. Please fix fast.
App interferes with my Apple Music app 3/5
When I’m using Apple Music and I open Securus it stops the music from playing, than when I press play again , the quality is terrible. I have an iPhone 13 pro max, but still I can’t write my gf a emessage while listening to music. I don’t understand how listening to music while writing a message will pose a security risk
By Burl 72
This app is garbage. Keeps giving me a error while creating an account. If I wanted to call a 1-800 number I would not have downloaded the app. Save your time and move along.
Poor customer service 1/5
They are overpriced and are taking advantage of the circumstances regarding inmates and family and friends! Most of the time their equipment is faulty. Cannot hear inmate. In cases where the inmate foes not get to join in the visit due to institutional situations you are asked to go online, fill out a form, etc. Not everyone has access to internet and computer!! I suspect that they make it difficult in order to keep your funds. A legal way of stealing. If you call their number it is impossible to talk to a representative to facilitate a credit!!
Two very long and unsuccessful attempts at getting credit for failed video visits.
I ended up going through my credit card company for a refund!!
Rip offs!!!! Taking advantage if people’s situations and lack if any other recourse!
What went so WRONG??? 1/5
It used to work great until the update. Now I can sometimes sign I and sometimes Securus doesn’t recognize my sign in. Thank cam no longer buy stamps for emessaging. I have to physically call to fund my incarcerated inmate. The app no longer works. I’ve tried calling and only reach an automated system. I reached a real person once who told me to try my computer but I explained the web site on the computer doesn’t work either. Then I was told they are understaffed due to Covid plus they just put in a new system. She could not even pull up my account because her computer went blank. PLEASE FIX IT SOON, I CANNOT BUY STAMPS FOR MESSAGING AND I CAN’T FUND THE DEBIT ACCOUNT!!!!
Needs adjustment 1/5
The app is down . It hasn’t worked since I’ve tried to log on . It just give me a number to talk to an animated voice box , that has all my information incorrect . This app needs to be revised for numerous reasons !! It supposed to be a way to keep in contact with our loved ones but how are we able to do so if the app is not working ???!
Three stars 3/5
By ladi rascal
I’m giving this about three stars because I keep having technically issues there’s always some issue going on a problem and customer service wise it’s not as best you can’t call nobody no one picks up if you email them they don’t get back to you in a timely manner
Major problems 1/5
I have a loved one in jail and this is the only app the jail uses. We only have been using this about a month. Half the time it can’t retrieve my login information and so I miss half my scheduled video visits. It’s never let me put money on his phone through this app. It always declines my Visa card. I’ve called my bank and they say it’s not them they see the money going on the account and being refunded immediately. There’s no live human to talk to so can’t seem to resolve this issue. I liked Inmate sales app way better.!! So sad since this is the only app I can use. Not impressed.
Keep getting error message 2/5
I am trying to set up the e message and video gram and I add my family member as a contact and every time I click on their name it gives an error message “at this time we are having difficulties processing your request. Please try again later” this has been going on for a week. I was about to set up video sessions with them but that’s it. It’s very frustrating
By Kayy Dee Kd21
The app was working ok for a while but all of a sudden I can’t accept calls and when trying to add funds to my account it keeps saying network error. I need answers!! When calling the costumer service number to talk to someone its a pre recording
Useful but not perfect, but let’s be fair… 3/5
By Amy m 413
So I read some reviews that I feel aren’t fair so I’m adding my own. So yes, sometimes the audio isn’t the best but its nearly impossible to blame the app for that. There are a number of things that could be responsible for that. It could be YOUR internet connection, it could be your phone / tablet not working properly, it could be the jails internet connection, it could be the equipment at the jail, it could be the number of people utilizing the service at the same time dragging down the bandwidth- OR, it could be this app. The thing is, you just don’t know. I too experienced trouble hearing with video chats but I couldn’t say why. I also don’t like that you have to fund things separately. BUT, again, who makes that rule? The jail or this app? Why can’t I just put money on this account & buy stamps, phone time or video chats from the same pool of money? That’s absurd & results in more fees for them. But, again, who makes that rule? Securus or the jail? I’m betting the app decided that. Either way, its a garbage rule.
Love This APP !!! 5/5
This is my first review ever about a app. Let me say I LOVE THIS APP. I love how I can message my fiancée and he can message me back. I love how I can put money on the phone for him to call me and it tells me the balance left. I just love everything about this app. The only thing is when I scheduled a video visit me and my fiancée were so excited to video chat and see each other when the time came it wouldn’t work I could see myself on the camera and he could see his self but we couldn’t see each other or hear each other and when I called to get my money back they wouldn’t give me a refund 😒 but other then that this app is amazing !!! Thank you for making this so I can stay in touch with him 😊💕
It was working good 3/5
BUT ITS NOT LETTING ME LOGIN NOW ?! It’s saying user not found or whatever it’s so annoying I’d like to log in and text my loved ones 🥺🥺🥺
App don’t work Right !! 1/5
By TooShort 1
I try to create a account on the app . I did all it ask for then at the end when I submitted my information it said there’s an error.. this is the worst app I have ever use …
Securus loves free money 1/5
By refunds lol good luck
Today I had a visit with my inmate I got in waiting for him to get on as he did but he could not see or hear me I ran a test session connection and it said excellent this is not the first time this has happened to me with Securus it has now happened a total of 3 times now with no refunds and no credits to see my loved one so I guess if you enjoy handing money to Securus leaving your loved one thinking you just didn’t show up pay the money for the visits and I’ve also reported the tech issues to them and never received a response back that was the last penny I will ever spend for a service I never received y’all are no better than thieves in my opinion!!!