Get ready to hand over every dime. 1/5
By James Ruth
This app is an ok app, It’s the company Securus that is horrible. I gave the app 1 star because I could not give them zero. Securus takes advantage of people wanting and needing to stay in contact with your loved one. The prices of the calls are through roof, and steal money from you when ever possible. The e-messaging was recently offered at the detention center my husband is at, and naturally I sent him a message on the app. It has been 2 weeks and he has not received it. When I called to ask what happened they told me that they send it to the facility and they decide if they receive it or not. Please do not waste your money on this, if the facility decides to show it to them they will be shown a computer screen with your message on it or a tablet. I dislike talking so negatively about companies or anything for that matter but all Securus does is take advantage of the fact that we want to stay in contact with the ones we love.
Waste of time 1/5
Local sheriff office forces us to use this system yet can’t get it to even let me schedule a video visit. Maybe they should have had a working system before accepting kick backs from a telecom company.
Hoping for the best 1/5
Against my better judgment and for my daughters sake I’m giving this a try. I will leave my review and I’m hoping to leave a good one.
About As useful as our judicial system 1/5
DOES NOT WORK AT ALL! won’t let me enroll. Just gives me a customer service phone number to call which also doesn’t work. This app is a joke and if I could avoid giving anymore of my money to this Mickey Mouse company than I would!
Waste of Time 1/5
I didn’t even get to create an account got to the security questions part and it won’t allow me to continue
Don’t work 1/5
I try to use this app but it’s no even let make a account I try for three days in a row to make the account and still no let me do it
They won’t let me add fund 1/5
You guys don’t let me add funds on my husband debit account and I called the customer service they told me to pay $60 using money Gram. so they can unblock my card so I use my debit card again to fund my husband debit. I did what they said till now they don’t let me use my debit account to put money on my husband account.
No getting emails 1/5
I sent my loved one a email and when they responded I never got the email and they didn’t refund the stamp that was used it’s been 4 days and it still isn’t showing up but on the senders end it’s saying it was sent. Also video visitation always cuts off during visit and takes time away from the visit or cuts off early
The worst! 1/5
This app is horrible! Actually set up two accounts an neither works! Tells me my sign in is wrong though I know they are not. Took my money but
Never allowed me to link it to an inmate cause it can’t find them! Complete and total scam! Will be making calls tomorrow to see what can be done but what a shame to take take advantage of people just wanting to communicate with their loved ones! The makers of this pp ought to be incarcerated themselves for fraud!
Refund...when closing the account 3/5
By Shells 79
My loved one was transferred to a facility that uses a different system for calls . I submitted for a refund on the account and have yet to receive it. Every dime counts why you’re taking care of someone on the inside.
How long for approval? 1/5
Downloaded last evening, select video chat then upload my photo I’d, now waiting to be approved. How long does it take? Nothing about this in the help section. Looking at other comments and rating maybe a waste of time and money. Has anyone one ever gotten a refund?
By i really really hate this app
My phone calls have been horrible anytime I’m on the phone with my husband the phone call is horrible I can barley hear him. There is so much static on the phone. There’s times when he calls me and I cannot connect to his call. The calls drop and my husband thinks that I hang up on him.
This App Does Not Work for video calling
Very bad service 1/5
By Ben jdh
The biggest shame and scam is this app do not use this app. it is garbage better to go with paper and pencil and send a stamp and $.41 and also very bad customer service if I could give with negative 5 stars I would....
Excellent software! Perfectly transparent pricing too 5/5
By YMYW fan
I often feel like families are punished when trying to stay in touch with loved ones. Other services are really expensive and cumbersome. Securus is absolutely delightful. The thoughtful UX meant I knew exactly what to do to open and fund an account and add approved numbers. And even how to close the account and get a refund on remaining balance. Best in class software in a woefully underserved (at least badly served) area.
Not working 1/5
By Lady j 2
I’ve tried to install and set up a few times with no success. I’ve had a account for about a few years with Securas tech . But this app doesn’t work
Moved from one part of jail to annex 5/5
I am having a very hard time trying to schedule visits when they moved to annex part of jail from main building
Negative Rating NOT AVAILABLE 1/5
This company is THE WORST I HAVE ENCOUNTERED!!! I can not believe these people are in business. Absolute waste of time and NO OTHER OPTIONS.
Poor to no customer service 1/5
Website says I missed the visit but I didn't. Problem on their end. Now I have to find form on web. Fill it out and fax or mail it in. I even proved I was logged in because I purchased another visit during the time frame. Doesn't matter to them. User beware. Company can't do anything but take money.
Works fine 5/5
After uninstalling and reinstalling.
Needs a better app revive! 1/5
By angie goofball
This takes forever. Get a pro to write your software. There is a lot of incarcerated people out there, and this is the best you can do?
Poor in every respect 1/5
By unhappier dad
I shouldn’t expect good customer service when a family member is incarcerated, but I hope institutions will look elsewhere for this important service. Video chats worked about half the time. High traffic times (like weekends) led to drops and poor images and sound. No humans to address issues or discuss problems with. No one will answer calls or respond to emails or chat requests. They’re happy to take your money if call goes through or not. Phone calls with inmate were of poor quality, very difficult to understand and numerous drops. I am glad my son is home and I hope never to have to deal with this service again.
App will not update 1/5
Go to use the app says it needs to be updated and the new update will not download. Tried several times now
Very poor system the times are always showing a different time zone so if you think you are making an appointment for 9am is actually for 10 am. You have a hard time hearing the person you are trying to talk to and they can barely hear you. Securus blames it on the jail and the jail blames it on securus. Poor set up any way you look at it.
Doesn’t do the only thing it is supposed to do. 1/5
Not even sure this is a good idea, but even if it was, the execution should have been adequate to at least fulfill its only function. This app is broken and it is the only way to schedule a visit with a friend who is being detained. The last time I went to visit him, I was told I needed to schedule a visit twenty four hours in advance and handed a brochure to register. Got registered and approved but the facility wasn’t listed in the drop down menu, so I couldn’t look up my friend and schedule a visit. Fire this company and start over from scratch.
3 months & I still can’t get into my account 1/5
I am not going to even rate this app it’s a joke and the reps - if - you can get one act like they are on a 15 minute time limit. I faxed my phone bill and that didn’t help I used to call everyday and it never helped.
Does anybody know any other phone service.?
Extremely frustrating video service followed by horrible customer service flop 1/5
Can’t get the video scheduling to work on any of my devices. Customer service was not only useless but add to the frustration as it still doesn’t work 🙄.
Can’t see your direct bill info on app.
Doesn’t work for iphones 1/5
Called them and they told me they dont even have a timeframe of when it will be fixed
Literally the dumbest and slowest app ever I just funded my brothers account weeks ago and I just received a call and they only gave me options to “refuse this free call” or to “block my number from his facility” and then I have to wait a full 24 hours for him to try to call me again how annoying
Extremely Disappointed! 1/5
June 9 & 10 we were unable to visit. I had a 40 min. visit scheduled on 6/09 and our screen was black. I was on hold with Chat for 8 min. & in Tech Support Queue #18 was on hold 12 min. and told they didn’t support Apple Products! Their website recommended Apple and Android. I tried Apple iPad, iPhone and Android phone (which they could verify). Securus WOULD NOT refund the 20 minutes, but credited the 2nd 20 minutes and said I could try to get a refund by completing a form. I did fax it today.
My 20 min visit tonight had the same issue and I called Securus Tech Support and was on hold 41 minutes and the phone rang and then disconnected. Seriously? I called the facility and they stated that they had issues today with Securus Video. I am driving 75 miles for an on-site Video Visit tomorrow and I need to be assured that it WILL work. The facility is going to take my family member to a different location in hopes that we can visit, due to the issues the past few days.
Securus needs to step up and credit my acct and make up for VERY poor customer service.
This is ridiculous. For weeks now I have tried to have a video visit scheduled ahead of time at 9pm. It changed to an hour later but won’t let me join the visit. Never ever can get a hold of costumer service since they have “high call volume” spoke to a supervisor once and she said it would be fixed the next morning. It’s still not fixed! Here we are weeks later and my iPhone app is still not working. The supervisors are ridiculous and absolutely NO help at all. If I could give zero stars then I would! For most, this is a difficult time for their families... this app and their customer service sure makes it way worse!!!!!!!
Video visit 3/5
It is telling me I need to update my app to allow video visits but I’m not given that option
Horrible app 1/5
Been using this app for almost two weeks now , Horrible Signal & the volume for the video visitation horrible 🤬on the iPhone 7 and Android 📱
Never wrong 1/5
By JB IS LIVID
Securus is never wrong no matter how many times you call them how many people you talk to and how many different answers all those people give you they are still never wrong. People be aware there is other companies then securus to use. YOU Do NOT HAVE TO USE SECURUS!!!
App has never worked for the visit portion 1/5
This app has never worked correctly on my iPhone. I can schedule the visit using the app but when it comes time to talk, I can’t use the app because it won’t connect. I hit the button to start the visit and it just blinks and does absolutely nothing. No connection whatsoever. I have to use my laptop which means I have to be home. Half the time that doesn’t work either. Calling CS is pretty much a waste of time for fixing issues but they do credit me for the missed visit.
Terrible app! Terrible support! Terrible infrastructure! 1/5
By Vorld Traweler
Everything about this is a joke. I’m guessing they have an ex-inmate a coding job because if they paid more for this bloated java beast than $5 to have it developed, they got ripped off!
If you have to contact customer service, you might as well just wait for your loved one to get out of jail....it will be quicker!
App review 1/5
Seems like this app pretty much just takes your money and doesn’t provide a good service... I don’t even write reviews on apps and this app made me to want to get my review out there. All I see on the reviews is apologies , and to contact them with more details. What a joke!
It will do, I guess 4/5
Well for the circumstance that we’re in, I gotta say this app is very convenient. I can schedule video visitations, add funds to his phone account and fund my prepaid account. We can not schedule remote visitations as of yet so I can not comment on that. I do gotta say that once during an on site visit the computer got stuck for 10 minutes so I was only able to have a 20 minute visit. I just wish they would finish adding all the features in California.
Trouble with an account creation 1/5
I have not been able to make an account it has literally rejecting it every time and now I’m over it I just wanted to video call
Who made this app 1/5
This has got to be the worst app ever made. Granted our love ones are in jail or prison but that doesn’t allow whoever made this app to piss on us. I guess it finds the inmate whenever it wants to. Video quality is poor. What a waste of time and money. Tear the whole app down and build another one. Trash app. Go back to the drawing board.
Sorry cannot get scheduled for a visit. Meriwether county jail is still not showing up and cannot get thru to Securus, held for over 30 minutes. Poor customer service.
This app plays with your emotions and steals your money. It asks me to schedule all my appointments in Central Time (I’m in Eastern Standard Time Zone). After scheduling video visits to see my inmate, factoring in the time zone difference, it schedules the visit. Then when I go to log in for my chat, at the specified time, it won’t allow me to go into the video, telling me I have to wait longer. Then after I wait, I go to log in again and my scheduled visit is no longer there, and the website says that I missed the visit. This has happened three times in a row now and when I call customer service they have no idea what I’m talking about. DO NOT WASTE YOUR MONEY, FIND ANOTHER WAY TO CONTACT YOUR LOVED ONE. All this app will do is take your money, and give you no solutions.
Honest Review 1/5
By Screwed Over Individual
The app works. It allows you to communicate with incarcerated friends and family. It profits off your pain and suffering with its immoral and unnecessary interjection of itself in to the already corrupt Prison Industrial Complex. I hope the best for you and whoever you have to use this app to contact, unless you work for Securus, JPay, a For Profit Prison, or any lobbyist/government official pandering to these companies.
Keeps on logging out
When I want to check phone logs
Why is this happening?
Missing RI 3/5
Went to look for inmate to fund the debit account and the state of Rhode Island is missing in search
Securus app messing up 3/5
I uninstalled it rebooted my phone I did a lot reset my phone this is the only app that’s not working I can’t connect to the network off it it says it did not act like this a hour ago I was using it now all of a sudden I can’t log in anymore.
Is this a joke 1/5
I’ve been trying for over a month now to create an account! And it won’t let me, i have tried on my phone and my computer! As soon as it comes to the security questions page it says validation failed. I put in the answer to the questions how in the world is it wrong! They’re my answers! This is ridiculous. I’m so frustrated. I don’t even know what to do.
By lady cowgirl 77
It’s sad how expensive these calls are. Really taking advantage of families. Especially those with children. $16.00 for a 15 minute phone call is just crazy and sad. Hope this changes some day.