Securus Mobile

Securus Mobile

  • Category: Social Networking
  • Release Date:
  • Current Version: 3.5.1
  • Adult Rating: 4+
  • Developer: Securus Technologies, Inc
  • Compatibility: Android
  • Links: Google Play Store
18,485 Ratings
$ 0

Securus Mobile App

The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability

Securus Mobile app screenshots

Securus Mobile app reviews

  • Securus Video Connect 1/5

    By Aicul333
    Scheduled a video call for the first time and the audio didn’t work. I could hear him but he couldn’t hear me. I even tried using headphones and still nothing. So he basically just spoke the whole time and I listened. He even tried getting a guards attention for help but no one paid any attention to him. Im going to schedule a call again soon. Hopefully the audio will work next time.
  • Messing up 1/5

    By whatthefreakishoingon
    I’ve been using this app for a long time and recently it’s either glitching or just messing up. Every time I write something and come back later in the day my new message is gone and an email that’s already been sent is the new draft. In the middle of typing, the screen will refresh and the cursor will be somewhere else
  • Trouble with creating an account 1/5

    By Jsjsiaiebsjsieheuwu
    I am in need to communicate with a person in jail. The security question page is not working, after filling it in several times I came here to find a solution. The “next” button when selected does not load the next page. It is also not highlighted. Any ideas?
  • Bare minimum 1/5

    By boostedboi95
    Expect to get let down and your loved ones to sit in there alone while they run you around a process and sound like they don’t even want to assist literal attitude through the phone. The app even portrays what time they called last incorrectly and yet we are forced to use them because no better system. Leaving this review to warn others and not to expect a lot better to have known then dumped on you. They will definitely hang up on you!!!! RUDE AND INCONSIDERATE
  • Notifications 1/5

    By usojaywap
    Is it just me? I don’t have no notifications coming from this new platform. I’ve checked all my notification settings and I still don’t get notifications when I get a message.

    By TWilliams1234
    Needs an update for sure!!!
  • Credit card issue with updates 3/5

    By sway marie Mccord
    It is absolutely stupid that you will not allow an update on an app, a free app I might add. A free update at that! If there is not a credit card linked to your account! If you do not have money to spend on games or apps or you don’t have a credit card or you don’t have a credit card that has money on it. It will decline the update the free update and that makes no sense!If the app is free and the update is free why does it matter if you have a card with money on it?? How can it decline you the right to install needed updates on apps??He says right there your card will not be charged unless you authorize it so if the updates free then why isn’t it going through you should be trying to charge my card
  • Not working correctly 3/5

    By A human lol
    this program works on android 12 after I flash the ROM on my one plus T it works on android 12 smoothly but on the Apple app a lot of the functions don’t work correctly I’m just telling you this not to complain because the problem is something that you can solve them not going to badmouth you know that crap because it works great on the android heads up but on the rest of the Apple app so doesn’t do what you’re supposed to do so I’m just letting you know that I appreciate everything you’ve done so I can get a hold of my wife in prison complaining doesn’t help anybody that just causes a problem that nobody wants to solve a problem is something you could solve not a complaint so thank you for your time oh it sorry about my grammar think you
  • frustrating. 1/5

    By jayalah.
    okay so for the first few months it was working fine, then it started logging me out and won’t let me reset my password. when i try and reset it, it says that i don’t have an account with my email address, but i do. it makes no sense and is very frustrating because i can’t even talk to my loved one. please help me!! customer service hasn’t done anything to help and i just want to talk to him!!
  • Get this together 1/5

    Y’all this app sucksss! Securus got too many people funds for this app and phone to be glitching up! Says I have messages but when I log in I can’t see anything !
  • Where is my account balance? 1/5

    By random crash
    I am getting very frustrated that I do not have access to a detailed billing account as the account is charged. The app and website do not show these! The only way to see if more money is needed is to call the 1-800 number…… Also it would be very helpful to be able to see the daily charges for phone calls!
  • Quality 1/5

    By IAmThatChic
    It’s always kicking me out. I can’t move past picking a state.
  • Visitations error 1/5

    By sadie990
    You guy need to fix your systems cause Marion and Leon county inmates can’t get visits from their love ones please don’t make curse y’all tech pros out
  • Website is legit. App ain’t there yet. 1/5

    By Hehehahahohohum
    The website allows me to set everything up but not the app. I’m in UT and it only gives me 4 or 5 out of the 50 states to select from when adding a contact. Have to do everything on the website or my buddies won’t get it.
  • Just one thing.. 4/5

    By Baby Kair
    So everything is great with this app .. it has allowed my husband and I to stay connected thru messages .. and video chats only issue and his as well is the connection with the video chats or rather the sound quality thru the video chats . Not sure if that’s within the jails telephone system or within the app but it is absolutely horrible. You hear only every other two or three words the other person is saying and it’s delayed so bad that it’s coming thru double time and speaking over the last thing said by u or the other person and it very’s just AWFUL! Too many today .. we have had to end our video chat early because we cannot hear or understand what the other is saying . Other then that it’s a great app to be and stay connected with ur loved one who is incarcerated but please improve the sound quality and clarity with the video connections . Thank you and God Bless
  • Not user friendly 2/5

    By summer00001
    Somehow this app is even worse than Jpay. It requires two attempts before logging in with my password manager and it automatically logs out too quickly. I'll be in the middle of writing an email when poof! logged out. It discourages me from using the app which is the opposite of what these price gouging companies want, right? The UI is generally bad but that's minor in comparison. Sort yourselves out Securus.
  • horrible service 1/5

    By shaaaooo
    I called them to report a issue I been having and Ive been on hold for almost a hour now this is crazy.To make matters worse the lady didnt have the decency to tell me to hold on she just played music in me ear with no notice smh .
  • Worst app ever!! 1/5

    This is the absolute worst app I’ve ever used! Almost to the point where I don’t even want to write my incarcerated friend anymore so I don’t have to deal with this garbage app that constantly buffers and butchers messages. It’s like a 3rd grader created this, wish they’d have just stuck with the JPay app which was much more reliable.
  • Messages and Videos are a MESS!!! 1/5

    By Iovelistenlive
    I don’t know whose idea it was to get rid of JPay and have this but the interface for messaging is horrible, there’s too much going on in this app and you cannot access any videos from your loved ones without scrolling through months and years of prior emails. A separate app for the messaging and video (think like JPay) would be much more user friendly, with a separate section for written messages and videos. On top of it, they charge a $3 fee in ADDITION to what you already pay for stamp purchases. What a disgusting money grab. They didn’t even try with this one. Every time you think Securus can’t sink lower, they do. I wish I could give it 0 stars. I don’t know how these people sleep at night doing this to people who are just trying to stay in touch with their loved ones, it’s shameful.

  • Jpay was better 1/5

    By chiko2300
    I don’t know why they switched j pay to this I’m sure it was about money but this app is terrible although jpay had its problems jpay was 100 times better
  • Emails not working 1/5

    By J & S Billups
    Every since my husband transfer to a different prison I haven’t been able to get an email from him and he’s not getting my emails until the next morning so no matter how many we write each other’s we’re not getting them the day he sends it always the next day. I need to hear from my husband so to I have health issues and he needs to know how I’m doing and what happens at my Drs appt. My phone is updated to the new version and still nothing. Can you please help me on this as I need to hear from my husband This has been happening for 3 weeks now Thank you Mrs Billups
  • Doesn’t let me log in 2/5

    By Jazlyne0000
    I got a message on the app, I’ve used it a few times. So I tried logging in, and it said my email wasn’t found in the system. Idk how, I never deleted my account or anything, anyway it doesn’t let me log in and I don’t want to make a new account because the message that was sent it was sent to the one I’ve had on there. Hopefully I get a response soon
  • Awful 1/5

    By Evilcarla
    Continues to delete emails while I’m in the middle of typing them. Logs me out constantly when I’m actively typing. Terrible app.
  • Pricey and way to many issues 2/5

    By rezjamarie
    More the amount of money I spend on here to communicate with my loved one plus loading funds for my loved on to personally use himself. This app has way to many issues. Having to reset statistics in my phones settings bc I’ve used over the amount of data the app can handle is a big issue. After resetting that I was able to log on but only for 1 single time after the login I’ve constantly having to uninstall the app then reinstall the app just to be able to log back in just 1 more time. I didn’t have this issue at first but after 2 months has gone by it’s gotten worse & worse and for someone who’s loading hundreds of dollars on here an havin more & more issues arise it’s a little beyond ridiculous and needs to be fixed asap and if not the correct thing that should be done to fix the ongoing issue would be to make things right and credit the account owner back for the money an time wasted and aggravation spent on tryin to log in tryin to figure out why I can’t log in an im getting a Error an my account info can’t be found then constantly uninstalling and reinstalling just to get logged back in one single time all day long til the evening til the next day comes this shouldn’t be happening and it’s been one thing after another.
  • Currently no network? 1/5

    By taniaaaa3609
    App not working
  • Same problem- fixed 3/5

    By getfuzzyrocks
    Having the same problem as previous person. Have an account for years and now it’s telling me my password is wrong. Went to reset it and now it’s saying I don’t have an account. Finally talked to Securus and they said their system kicked everyone out. So they have to deactivate your username and send you a temp password to log in with. Did that and now I am back in my account. Now if the app would tell me I have a message that would be great.
  • Videogram 3/5

    By Elizabeth106
    Never had an issue with Securus, it’s good but for 2 weeks now I’ve had issues with uploading video’s and sending it. It loads 2 times to 100% and then it says I don’t have connection when I clearly do. Pls fix it!
  • Randomly kicked me out 1/5

    By Necole71
    I didn’t have any issues until recently and now it’s constantly something. The all randomly kicked me out. It told me my password was incorrect so i attempted to reset it but now it’s saying I don’t have an account at all when I’ve been using it daily for almost 2 years. Very infuriating. The ‘contact us’ number is only for the phone and not the app and I’ve emailed and cannot get anyone to reply or contact me back thorough that either. I would just make a new account but then I’d lose all the stamps I’ve already paid a ton of money for. So I’m incredibly frustrated and the lack of decent customer service to fix this issue.
  • Just a few suggestions. Not a bad app. 4/5

    By Ambey11
    This app works pretty well on my phone. I haven’t gotten to try and use any of the video products yet all I use is the emessaging part really. But beside the occasional but getting more frequent “We are experiencing technical difficulties please try again later” message that pops up when I try and send a message by the way it also loads for like 2 minutes before it even pops up that message. It just kind of freezes and I have to close out of the app and restart it and hope that it works after that. It works pretty well but sometimes even restarting it doesn’t work to fix it. I just wanted to give a few suggestions as to things they should add to make it better. Like instead of me having to log in each and every single time (It’s annoying and time consuming). Make it to where we can use Touch ID with it so we can log in with a finger. Also I would love for the app to notify me when I have a message from someone. So I don’t have to constantly be checking my emails to see if I have any emails that I have a new message. Please please make these two things a reality on this app and it would make it better and easier for us who use this app. But I am very grateful for an app like this.
  • Trash 1/5

    By Indhii13
    Everything in this app needs improvement. Is as if jail were free when is not
  • Can’t create account online or over the phone 1/5

    By Chin bgcvb
    Unable to make an account through their app, website, and teleprompter. Fix this!
  • App is crashing 1/5

    By mommabear921
    App will not run. I open it and it crashes immediately. I have uninstalled and reinstalled twice and no fix.
  • App was ok 3/5

    By pearl_munster
    I just wish this app would notify you when you got an E message and lately it’s been glitching and doesn’t show that you have an E message on the main screen.
  • Set up 1/5

    By lover396
    They charge you thinking you won’t notice
  • Can’t get videograms to send ‘poor connection’ 1/5

    By hmwallin
    This app works for email and sending pics. However, no matter what I do I can not get any videograms to go through.It says to try again on a faster connection. I have tried wi-Fi on three or four different networks and cellular connection 4G. I’ve tried three different or four different videos and still no luck. I called Securus and they had no answers for me. I’m so sad that I cannot use this feature to send my love one videos. I was able to do it with the JPay app previously.
  • Does this even work? 1/5

    By This Game is Fixed
    I’ve been trying to connect to messaging a friend of mine in prison but I’ve been getting an error message for around 2 weeks. Please fix and I’ll rewrite review.
  • Free My Husband 🙏🏽❤️🔓 5/5

    By Danreael
    The county jail used Securus and my fiancé was able to call me anytime he wanted from his tablet. I wish the prison did the same
  • Horrible 1/5

    By legacy_leggy
    Every time I send messages it’s no going through their taking my stamps and they have the nerve to charge a arm and a leg for stamps!
  • Awful 1/5

    By jjmethics77
    Service is awful, paid for multiple video visitations that did not EVER connect. Phone service is spotty at best. What a waste of money and STILL haven’t been able to connect with my loved one at a reasonable rate. If their was a different service available I’d use it. MULTIPLE complaints made to customer service but never once got a response. Terrible
  • Highway robbery 1/5

    By ProfessorD2
    The rates charged are shameful. This company preys on families of inmates who have no other way to speak to each other. $3.50 per call and 0.14 per minute?!?! That’s hundreds of dollars a month for a call once a day. This is insane and would be illegal except most people don’t care about inmates and, by extension, their families. Highway robbery. Extortion. Preying on families. You people should be ashamed of yourselves.
  • . 1/5

    By Machies0515
    I never write reviews but why is it that the app only has Texas and indiana my friend isn’t even in those states he’s in California and I can’t even click on California because all I see is TEXAS and INDIANA
  • Good, but due to sensitive nature needs to be better 3/5

    By FisherRoxMySox
    This app does a lot. I’m impressed with its functionalities. However, family members using this to speak with loved ones during one of their hardest times in their life deserve better audio/video quality. My experience of this is possibly just tainted due to the equipment limitations of Illinois jail systems, but talking to my loved one in jail over this was very frequently painful. The audio quality was decent, but echoing occurred frequently, especially on video calls. This makes understanding each other soooooo hard during an already hard time. I also experienced lots of difficulty adding funds to my loved ones account through this, though again it may be due to Illinois jail systems and not the apps fault. I leave this review with good intentions and I think it’s a good app, I just wish it was better/the jail system was better.
  • In need of assistance 1/5

    By Blabber Kid
    I’ve had a login and all of a sudden, I am not able to get into it whatsoever. And whenever I try to reach for help, it claims there’s an error in the system. Not only that but I am trying to get in contact with somebody on phone and when it asked me to push in my credit card information it does not take it and simply hangs up on me.
  • They want to access my data. 3/5

    By Quazzieplaz
    They Want to access my data and I don’t understand what they need that information for. Can somebody clear this up for me I don’t understand I do have beta running on my phone because people have gotten into my Netwerk before and hacked me and I don’t feel comfortable using this app so that they can have full access to my data. My network settings work just fine with all other apps but this particular App wants too much information. Any suggestions?
  • App works like crap lately 1/5

    By Thank You Venmo!!!
    And again, I can’t get into my account that I have FUNDED with a lot of money. Getting to be a typical occurrence and it’s ridiculous. I’m sure they don’t actually care if it works for us or not because they know we don’t have any other choice. We need a new company to take things over!!
  • Easy to use……But 1/5

    By DrayaDra
    The app is easy to use and navigate through but no hood if I can’t use my debit or credit cards. Not sure if it’s the app or the Securus system. But makes it inconvenient to have to go pick up a prepaid card to post money to an account.
  • 5 stars 5/5

    By Albany12047
    No glitches easy to use and understand
  • Money hungry fees/ double charges 1/5

    By LinJD4life
    It’s unfortunate when a loved one is stripped away from you and thrown into a system that doesn’t intend to ever let them out. On top of that you have apps like this that intend to take more… adding fees and double charging with no refunds unless you show you official bank statement and write a cover letter!!! Doing and asking the most of vulnerable individuals in a hard situation.

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