I love this app. There is not a lot of products offered in the store in my area. I hate waiting for shipping but it’s not long. I wish there were more payment option than just Klarna.
App is crashing lately 2/5
I used to never have issues but this past week the app has been crashing for me constantly. I can’t even get it to load up before it crashes
App trouble 1/5
The app keeps asking me to login and tells me my password and email don’t work but when I login on the computer with the same info I get in no trouble this is a joke
Fine App but with a glitch 3/5
This app is fine. Could be a bit more streamlined, and the live try on is hot or miss, but the real problem is the ApplePay. It comes and goes as a payment option on the app and seems to be a consistent issue that people even complain about on the community message board to the point this looks like it’s costing the company money.
What bug fixes? 2/5
You keep saying you’re fixing the bugs, you’re not, the “new for you” bar is never on my app and the notifications are still showing.
Easy shopping at Sephora Online 5/5
I loved it. It was an amazing experience!!!
My two purchases were amazing!!! I think we’re should get points for shopping though.
only recently sogn in error 1/5
wont stay signed in says theres an isse w password, but its fine on desktop
Love the app 5/5
Is easy to find anything and order with a simple swipe
App has been bad for the last month. 1/5
App keeps freezing/crashing/gets stuck on black screen with the word Sephora on it and then I have to close out and relaunch it multiple times. Also, it won’t keep me signed in... then I have to sign in again, but it says there’s an issue with the password. Even though I reset it 2 days prior. Please fix this before the spring sale.
Shipping vs Pick up 3/5
It would be nice in the checkout screen if you could select store pick up or shipping. If it’s there it’s not user friendly to find.
The only way we could change it was to start over.
Here’s hoping you’ve learned how to package shampoo so it doesn’t explode this time.
Sign in error 1/5
I’m guessing this is due to the new updates but I’m having trouble staying signed in. I keep getting errors and pop-ups to sign in. I can’t use the app.
Love this app! 5/5
It’s so convenient to be able to check out previously ordered items.
By deer essa
Why not make shopping over twenty dollars free like Amazon😕
Daily crashes!!! 1/5
There’s nothing but crashes and glitches every time I open this app to browse Sephora products! It used to be great and super easy to use. But now I experience nothing but crashes to the point that I stopped buying stuff online anymore. PLEASE FIX THIS ISSUE!!!!!
Number one 5/5
By no way you should pay me
Awesome fantastic amazing you got it right
Love Sephora!!! 5/5
I really like the skin products by Sephora! Everything is top quality! Go ahead and purchase because you are beautiful ❤️
terrible customer service 1/5
By Destiny Amari Robinson
pray you never have any issues with packages or anything because their customer service is absolute garbage... theyre answers are usually “i’m not sure we can help with that” or “theres nothing we can do about that”. will be going back to the ulta app
This app takes all my money 5/5
It’s so convenient to get anything you need with this app. It’s making me poor
Love Sephora 5/5
By Motor master
I love Sephora. Great products! I feel like a kid in a candy store when ever I shop online or in store.
Freezes and needs to be restarted 2/5
By Girly Girly 612
For past couple months this app hasnt been great. It freezes after it has opened up on black screen with Sephora written on it. I have no other trouble with phone or apps. I even deleted and reinstalled more than once.
Review of Sephora Site 5/5
Hooray! A site that allows one to see the different items set in its own area where one can select an individual category.
Having the Sephora app is amazing. I love being able to see how many points I have and seeing all the new makeup. Gets me in trouble but I’m ok with that 😍
Great App 5/5
By miss ileira
Not only does it give you easy access your favorite beauty products but it gives you fun and free tutorials and ideas as well as offers to save, and often samples, only available through the app itself. Get it! :)
I love Sephora 5/5
By I love Wake Up Time
I love the descriptions of your parfum including the names of the flowers. I do wish that you still sold Caleche-the original and the classiest parfum ever created.
I like the way you show color options on your lovely bite lip crayons.
I belong to your points program but am not sure that it applies to app purchases.
I am in rehab from surgery and thank you for allowing me to order some aroma therapy so easily.
I love Sephora 🌹
Florida girl 5/5
Sephora is by far my ‘Number 1’ go-to place for Beauty Products!!!! There’s no other place on the planet like it!! Great variety of products, and they always stay on top of the latest ones for us to choose from! I love that you can accumulate points, and then later use them for items that maybe you’ve been wanting to try, but can’t afford the full-size product yet. You also get three FREE samples of your choice with every order! LOVE SEPHORA!!!
Beauty Galore 5/5
I love Sephora’s check out process quick,easy and to the point!
Great app! 5/5
I get in and find my orders and stuff I ❤️ quickly. Can easily browse and add promos and samples.
Thank you wife will be happy 5/5
Thank you wife will be happy
Why remove filters? 1/5
The app was great until they got rid of the “verified buyer” filter and the free sample labels. There’s a lot of not-trustable reviews out there, and if I’m going to drop $$$ on items, I’d want to know from the people who did the same, not just got the item for free. Please bring them back.
Love how easy it is to purchase products, plus all the freebies you get on checkout
Not made for iPad 1/5
By Andy Schwartzmeyer
This is for iPhone only. On an iPad it’s in the compatibility portrait-only zoom mode.
On time and fast!! 5/5
By INARAH Y
I love the Sephora app, easy to use and my orders come accurate and on time. I’ll forever use the app and order online, I LOVE IT!!
Just feeling the love, miss going to the actual store.
Quick and easy 5/5
By Marie Who
Love Sephora!! 5/5
Best service and best gifts!!!
I love Seophora 5/5
I love Seophora
Sephora, please have disclaimers 2/5
I’m a sephora newbie. I don’t know if it’s just known, but it’s quite frustrating when things don’t work for me and I need to return the items but can’t for some reason. I couldn’t return my online order because of Klarna (a service they offered and didn’t say would prevent in person returns). I couldn’t return to a sephora that wasn’t stand alone because the sephora couldn’t pull up my sephora account.
I Love it!!! ❤️❤️❤️
Love this app 5/5
Such a great app, and helps me find everything I need to easily. Also I find that I can always trust the reviews when buying a new product!
Loving the app 5/5
I absolutely love the seamless flow through this app!! It allows me to order from the car , home , wherever I happen to want to order some new makeup!! I am a rouge member and have been shopping at Sephora for majority of my makeup needs for years now !! So thank you Sephora!! For being so accessible and carrying all my favorite hair, skin, and perfume products! Tiffany❤️
So easy to use! Love the quizzes a d information on how to use the products
Can’t even open app 1/5
Can’t even open app the last few weeks and it freezes or gives me constant error codes
Thank you! 5/5
I would like to thank Beth and Cami for their excellent customer service and great advice on product when I visited the Council Tree store in Ft Collins. They were tops in my book as far as every aspect of shopping in that particular store. Merci beaucoup!
Love Sephora. 5/5
Long time customer. Can’t go wrong with a present from Sephora. 💕
Can’t open the app 1/5
Over the last couple weeks I have had trouble opening the app and have had to close it and re-open it to get it to work. In the past couple days I can’t even get it to open.
Thank you Leslie 5/5
By Francie V
Just finished a trip to Sephora at Baybrook
I was looking for particular items and Leslie was
So knowledgeable and helpful. I was able to get everything I needed. Thank you so very much
Easy to navigate app. Always quick shipping as promised. I don’t know about their return policy because I love everything I receive, but I’m sure it’s super.