Sometimes difficult to navigate, it lags and freezes and loses my cart. Other times it is fine though and I like having everything at my fingertips.
TRY IT, PLEASE GIVE IT A TRY.. YOU WILL NOT BE DISAPPOINTED.. 5/5
LOVE; LOVE; LOVE my store Sephora.. YES, it's a bit on the 'PRICEY SIDE'.. HOWEVER, their products are PERFECTLY PERFECT AND WELL WORTH THE MONEY YOU DO END UP AND I REPEAT, THAT YOU DO // 99.99999% FOR CERTAIN AND WITHOUT A DOUBT END UP HAVING SPENT NOT EVEN A TOTAL 5 FULL MINS IN THE STORE AND//OR ON THE APP.. BOTH..
Love this app!! 5/5
I can order, book appointments and see everything going on at Sephora! I recommend this app!
Landscape please! 1/5
UPDATE 7-17-2019: PLEASE ADD LANDSCAPE VIEWING!!!
Everyone doesn’t use a phone to use your app for shopping. I rarely ever try using your app for shopping because it is a royal pain to flip this iPad Pro around when it is easier to just use Safari.
UPDATE 5-28-2019: still no landscape viewing! Why is this so hard for developers to accomplish. Simple request, make this app better and more user friendly by adding this feature. I totally hate using this app because of this problem.
I use an iPad Pro 12”x9” and it is such a pain to use this app, I would much prefer using your website to this app any day of the week!
Updated February 2019: I hate using this app as it is so inconvenient to use with my iPad Pro. I always close it and just use the website as Safari is an app with the LANDSCAPE VIEW!
Best app ever. 5/5
By Make-up Woman
I love how easy it is to just order without having to go to the store. I also love that it lets you try on something with a photo of yourself before purchasing. The only thing is that I would love to not have to purchase 35.00 or more for free shipping. That would be the only thing that I personally would love free shipping no matter how much you purchase.
Great app! 5/5
Easy to use & shop from! Highly recommend!
Love Love Love 5/5
Live this app, store, company- everything. App is extremely user friendly.
What Happened? 1/5
I’ve used this app for years. It will no longer allow me to add items to my “loves”, it also says I don’t have anything saved to my “loves” list. Not the case! I’ve tried deleting the app and reinstalling it, to no avail. This is frustrating! It’s like losing a grocery list! The only one that loses is Sephora, because (to my chagrin), I spend way too much money on that site.
By Chuck Jeffers
Great for using points and finding web exclusive deals.
User Friendly Shopping App 5/5
The Sephora app is easy to use and intuitive. It offers many ways to shop, but my favorite search is to access their well organized Brands listing. The rewards program has the best freebies of all the beauty stores. The $15/yr shipping subscription is a great buy as it pays for itself after only three orders. It is a pleasure to shop in the Sephora app.
Love this app 5/5
This app is great and easy to use. You can easily find products you’ve previously ordered. Just a few minutes to order what is needed.
I absolutely love the Sephora app because it’s beyond user friendly!!!!
Love except for the restarting feature 2/5
By Clarissa N
This is a good app and use it over the website, but every time you leave the app for a short period of time to do something else on your phone, it completely restarts when you open it again. All my other shopping apps leave my page open right where I left it even if it’s been hours. This is super frustrating since I’m the middle of reading reviews or looking at a product, then checking an email or text will make it start over. Without this 1 kink, the app would be great!
Awesome Shopping Experience 5/5
I love love love online shopping, sephora makes it easy to shop and looks for things i need on the app. I love that there’s a recommendation tab based on the items I have “loved” in the past. Overall, I’m definitely switching to sephora as my go to beauty shop!!
Horrible app 3/5
Almost impossible to find search. Only can shop thru their suggestions. When you know what you want can’t go straight to it!
Honestly this is one of the best beauty apps ive ever used. And since im a rouge member ive saved for years and now i get to get the $100 off reward and i can get my mom something nice for free!!!
Keeps forgetting where it was 4/5
Every time I switch to another app and back again, it forgets where it was and takes me back to the home screen and then I have to search all over again. Otherwise great app, but taking one star off for this annoyance.
When I put my card number in it tells me to make a password but once I make it it won’t let me move forward
Awesome app 5/5
So cool! I love how I can try stuff on, it gives you a great virtual perspective.. making life easier!
Sample fail 1/5
Love the app, but they consistently fail to add my samples even though I keep reporting the problem.
Not that great 2/5
It’s easier just to go to the website to purchase. All my saved cards never work and the app says there’s constant errors with the cvn or expiration date and you can’t remove any of them through the app. And also why is ApplePay only available for non-ground items?? When I order my foundation, ApplePay is and option, but when I have to order aerosol hairspray, I have to use the normal checkout and select a credit card that never ends up working until the 5th try....
Loading Issues 1/5
It takes forever to load anything on the app.
Seems really cool but I can’t use it.
Spending too much money 5/5
By bandaid189 (jo-bro hater)
The app is way too easy to use, and if it weren’t for the color difference in some of the product photos, it would almost be better than the in-store experience. Downloader beware.
Good app but missing a few important things... 4/5
This is a great shopping app but to give some constructive criticism it’s missing a few important things and also I find it hard to navigate sometimes/a bit jumbled/too much crammed in.
1. Reviews are super important I think for most people when choosing a new beauty product and while the app does show reviews it’s missing a couple key things:
-Photos: I know that people can upload photos to their reviews (I’m assuming on the website) but I guess those photos can also only be seen on aforementioned website because in the reviews people mention the photos they’ve uploaded to the review but I’m unable to access/see them.
-Key Words: Some apps with reviews find key words mentioned often and put them at the top for people to click on and filter the reviews they are interested in seeing. The app doesn’t have that.
2. Easy Search-ability- there are too many categories and sub categories and what feels like hidden things. I would rather it be more easy and simple. For instance there was an error with an order I made and I had to search for quite awhile to find the “my orders” tab.
3. A chat customer service feature would be great.
4. Less redirecting to the regular website.
Bracha Matayev 4/5
Sometimes takes to long to load
Kiss to the chef!! 5/5
Great shopping app. Very easy to navigate, great features, and a great alternative to going into the brick and mortar.
A glitch-free shopping app! 5/5
By Jess T.R
My favorite shopping app! Only complaint is that I can't store gift cards or check their balance on the app. Everything else makes for an easy and organized shopping experience. I love that I can check previous purchase dates to see how long it takes me to use up skincare. 👍🏻
Used to be great... 2/5
This used to be a great app but lately, if I leave the app for more than a few minutes, random items will disappear from my cart and old items I had removed from my cart will appear again. Also, any samples or promo items I added keep going away. This happens any time I minimize the app, not just close it. It's extremely inconvenient and kinda defeats the purpose of an app....I'd rather just shop on my browser. I'm sure this is some sort of bug that needs to be fixed, please fix it asap!
Great way to shop! 5/5
I think the app is easy to use, see sales and it even reminds you to get your free samples and select a promo. This is very important to me because it gets me to try and love new products that I may not normally buy without trying first!
Love this! 5/5
Super easy, breezy, beautiful! I love how they notify you on the sales right away! $$
Can order my favorite products when I’m not able to make it to the nearest Sephora which is an hour away, which is convenient.
The products though! 4/5
Love the ordinary brand. I’ve noticed some improvements in my skin’s tone and pore size. The only negative is when you choose your FREE samples you don’t actually get the product shown, however they are FREE so I let it slide.
Love this app 5/5
By K lakic
So easy to order from and get reviews on products!
Far from Sephora Store, App perfect way to shop 5/5
I live 80 miles from nearest Sephora Store, this app makes it easy to shop Sephora. Plus I love on line exclusives, samples, and free 3 day shipping.
Dont trust this app 3/5
By Ravz sydham
Stupid app, it showed me INC Redible lipgloss available in store in lynhaven mall in VA in the past last 24 hours, when i traveled all the way to store they mentioned sorry app is not always accurate and product is not available. If sephora itself know data in app is not accurate they why should i use it, uninstalling. Good job Sephora!!!
Editing and improving my rating: i contacted other employee in store she cross checked and helped me to find my product from storage items.
I am thinking what would have happend if i didnot contact other employee in same store. I think sephora should train their employees properly.
I love it 5/5
I love it
Easy Ordering from your phone! 5/5
Super user friendly. So easy to shop and checkout from my phone.
IF YOU ARENT USING THIS APP, YOU ARE MISSING OUT! 5/5
By peytons ride
It’s a must have!!! I use this app at least once a week if not more!!!! Love love love love it!! LOVE SEPHORA!! If you can’t find what you need here , let someone help you because it’s there and more!!!!
You know I still love ya Sephora 2/5
The app is so annoying, slow, glitchy...
I will add several items to my bag and if I get a phone call, text, FB notification, it will delete everything in my cart. Luckily I know exactly what I want so I can just go back and add them but it shouldn’t be that way.
I still love you though Sephora. 🖤
STILL SO SLOW 2/5
I love Sephora, but for a company that is devoted to aesthetics, the app isn’t very pretty and it’s incredibly slow and sometimes nothing will load. It signs me out constantly - even if I’ve just been using the app. When I had originally downloaded it, I had hoped it was just some bugs, but nothing has changed. It’s so frustrating that I’ve virtually stopped using the app and instead just open up a tab in Safari on my iPhone.
Update: SEPHORA PLEASE FOR THE LOVE OF GOD FOCUS ON THIS APP FOR 5 MINUTES TO ACTUALLY IMPROVE IT. 😭 I SHOULDN’T HAVE TO SEE THE LOADING LOGO SYMBOL FOR OVER 2 MINUTES JUST TO NAVIGATE TO A PRODUCT. I DONT KNOW HOW THIS APP HAS SUCH HIGH REVIEWS. ITS LIKE IM ON DIAL UP, YALL.
Update on the update: It’s getting better!! Still a bit slow sometimes, but it crashes less and products that I’ve put in my cart typically stay there.
IPhone Re login???? 2/5
I Hate that I have to keep logging into the app. I have TOUCH enabled!!!!
Sephora is the best. 5/5
I started 20 years of collecting Sephora make up it’s the best brand Of make up I am 100 I actually used Sephora make up for 60 years I started when I was 40. It is still my favorite brand of make up.
Super simple 4/5
I’ve always been a dime store make up shopper and never cared much for luxury brands or spending much on skin care. That said, my needs were simpler for a long time. Discovering Sephora the last six months or so and particularly the app has been so helpful. Seeing what I’ve bought before to be sure I get the right shades, having the ability to return and replace shades that don’t work getting free trial and sample sizes to test all makes it worth it. I still don’t spend on luxury brands but I can comparison shop much more easily and with confidence. The app can be a little glitchy at times and though I have a color profile, I’m not confident that it is choosing make up shades for me on that basis. It would be great if it could show that it is a match, a near match or that the skin profile color couldn’t be matched. I’d be much more confident trying new shades in that case. Overall awesome app and awesome service model. Love Sephora.
Sephora gets it right 5/5
One of the best if not the best apps for shopping. A+.
Love it!! 5/5
Very easy to use and great to be able to look at my saved items on app when I am in a store.
Love the Sephora App! 5/5
This app is so easy to navigate! I can save things I don’t want to purchase right away for later in my “lives” list, and making a purchase is super simple! I’m hooked!
Great app! 5/5
This site is the best online - it’s always fun, informative and easy to use. The reviews of products are always helpful as they provide information I want before I buy. The customer service online is excellent. I have hAd this app for years and it gets better all the time!
Privacy fail 1/5
Recent tests show that your iPhone data is being shared with as many as 10 different companies!
By MM of the D
Great to use