Transfer not working 1/5
By Miss Maranda
I can no longer transfer money from my backup to my main account using my iPhone XS Max. I’ve reinstalled the app and restarted my phone along with clearing my cache. I either have to use my iPad Air or log into the main website.
New update? 3/5
The app worked perfectly until the most recent update. I have an iPhone XS Max and whenever I try to transfer money between my primary and reserve (or vice versa) it doesn’t allow me to swipe down to complete the transaction. Please fix! It’s a hassle to have to contact customer care every time I need to move money?
Worked fine till last update 1/5
App worked great until last update. Now you can’t transfer money out you reserve account.
Transfers disabled 2/5
Most recent update disabled transfers to/from main account and sub accounts.
Payments get returned for no reason when the money was there.
By Not in tne Mood
The app is shutting down every time I open it !
Amex Serve 1/5
I would not recommend AMEX Serve.
By far the most inconvenient solution for any type of banking considering there is cknsta
no customer service 1/5
ive been calling since december 25 2018 and is now january 6 2019. i input my social and account number they ask for and appearantly is incorrect. i cant talk to a human about this, its useless! i called customer service and no my last and only option is to get a pen and paper and mail them the old fashion way instead of email. American express has nothing to do with this department either because immediately get transferred to american serve. i cant cancel this account without getting my money which i cant do without customer service because it says my capital one routing number is incorrect or not existing same as my social!
Login info stolen online/ app 1/5
Been with the company for years and then December 26 my account was hacked and wiped out. My funds were sent to an email address , I called, made claim, readjusted all my info and now I receive an email stating that the transaction was authorized by me! Where’s your professional team at? Can’t you find the issue? So I guess that’s money down the drain? Okay. Appreciate it
Security question bug 1/5
By Scott McGarahan
I have the latest app update and the latest iOS. It won’t let me into the app because it’s prompting me for a security answer after I’ve put in my password but it’s not even displaying the security question so I have no idea what answer it is looking for. The developers must have forgot to test this use case is working. Please fix.
Going back to Bank of America 1/5
I can never get in touch with a human being. The ATM fees are stupid. And I always end up with less money at some point of the day then they reload it back on there. Like they take a portion of my money and hold it, I can’t see where it went. Then I have to Wait days before I see the money again. I’m cancelling this and going back to my bank. I need answers and not being able to talk to someone about MY MONEY is UNACCEPTABLE!!!!!!!
Fix it 1/5
Never had a problem with serve until this week.
I cannot cancel a withdraw I sent to Walmart on Ria. It keeps telling me it’s having technical difficulties smh wish they would hurry and fix it it has my money and I can’t get it back.
Don’t bother, either use a bank or prepaid throwaway cards.
Too much hassle to find out the remaining balance on cards. And no customer service or support.
American Express Serve new customer! 3/5
I registered a new card from American Express Serve.After activating the card I wouldn't and didn't know my transaction balance doesn't show right away like other prepaid cards app does.Walmart money card app shows the balance what's left from spending right away and what I've spent on Amazon and other stores and online.I've waited for American Serve about 24 hours and timing thinking it might showed up my balance transaction spent (but really not!!)Now I really don't know how much leftover balance I had left in my American Serve Card app! by checking on every day it still the same.I had just made recently 3 few new purchases with this new American Serve Prepaid Card.I wished I can send them an email to American Express Serve for some better feedback or complaints.
Tenured Customer Leaving 1/5
By Fiteen Kindred
Been with Serve for the better part of 5 years and I've never once had difficulty with logging in and transferring funds until here recently. I shouldn't be fearful of not being able to access my funds on a daily basis. I don't know whats changed exactly but I'm over it. Moving my funds back to my old bank immediately.
Face ID 4/5
I would give it a 5 star if you would get on board with Face ID!
Logging in 3/5
I would actually like This app if someone could change the security question requirements and options. I KNOW my answer is right! BUT, I’m unable to get into my account which is BEYOND f’ Annoying! And contributes to my anxiety! FIX IT PLEASE!
Still won’t even open 1/5
Hasn’t opened for months, crashes every time I try to open the app!
Total Crap!!!! 1/5
By Loyal Serve Member
Why oh why did I update this app, it was kinda working and now it doesn’t work at all.
I’ve been a serve customer for a few years now and I’ve never had an issue until the last couple of months.
And now on top of there crappy app they want to charge fees for declining transactions and phone support etc etc.
I have a normal bank card but I always used this card for internet only transactions but not anymore, I quit!!
By Eveyone has my nicknames
Everytime i try to use the app it dosent work plz fix it huge huge inconvenience
Negative -5 Stars. Since 10/11/2018 Poor App 1/5
Ever since they changed their servers and the company behind the technician issues, the American Express Serve Card is straight trash. It’s 12/1/2018, and not once today have I been able to view my account balance or see my transactions as I keep getting a message telling me they are experiencing technical difficulties please try again soon. Then you go on the website and it does the same thing. Can’t redeem my cash back rewards, can’t view/see my available balance. The last 3 weeks, it’s a hit and miss if the app or their website is working. The last 4 weeks all of my purchases is displayed as “Store Purchase”, when you call customer service, they can see the stores you made purchases with but they want you to verify first the last three places you used your card. Can’t make this crap up. Save yourself the trouble and switch.
Now there are fees!!!! 1/5
I got this card because of the lack of fees, but now we’re going to start being charged for card replacements and declined transactions?! This company is BULLSH*T, go with an actual bank or credit union if you need a debit/credit card.
There’s always an issue with this app. Never works!!!! Never able to access the u formation you need when you need it.
APP DOES NOT WORK MOST OF THE TIME 1/5
This app is always down. It has numerous access issues. It is not working more than it is up. Then when they do maintenance in the middle of the day there is no warning or any indication of when it will return to service. The card is pretty good but the app is horrible.
Crappy Update!!! 1/5
I've used this app for years now.. However now with the recent update I keep getting crazy error messages! Please leave well enough alone
Worst app be ever had. Won’t accept any kind of checks. Super slow and terrible customer service. Regret banking with them 100%
Still Buggy, just different ones 1/5
11/27/2018 cannot activate Face ID on iPhone X. After repeated attempts. Crashes out to home screen. Unstable.
App used to work fine. Now every transaction just says ‘store purchase’. I have to remember where I spent or start getting receipts for every purchase again, I guess. So annoying.
Update is terrible 1/5
I used to be able to see my specific transactions from merchants in the app feed. Now is just says “store transaction”. HIDEOUS. Why would Amex think this was an improvement?!?!? Fix this please! Otherwise we just play a guessing game when we used to be able to see exactly where our money was going.
Nice app but... 4/5
Could you please update it to work with Face ID. Thanks
Monthly Fee! 2/5
Fee’s too high! Why do I have to pay AMX to use my own money?
An embarrassment from AMEX 1/5
By App Reviewer 007
This app has always been pretty neglected, now it crashes every whenever, I try to activate Touch ID. The fees have also gone up significantly it’s not really worthwhile anymore.
Missing one touch sign in 3/5
The app changed recently and I am no longer able to sign into the app with my thumbprint. Please bring that feature back.
Crap App Still After Update 1/5
This app used to work great up until last week, I just updated today with the new update and the app is still crap!!!
All I can see is my balance at the top and the rest of the screen is just white!!!!!!
Worked perfectly...but after last update it is so slow 5/5
Review number 2:
It’s worked well for a bit after then update but now it won’t load and we need to access our money
THIS IS VERY INCONVENIENT AND A HASLE
Just wanted to let you know your card is awesome but wish it was like $1.75 atm fee cause the machine charges too
I will never own another card but American Express Serve love love love
BUT.... the App has been loading very slowly you’ll all got this fix this bug
App and website are trash 1/5
Why was the remember me option removed? I have to sign in with both username and password every time I leave the app. I’ve even enabled Touch ID and that doesn’t even work cause I have to login in with my credentials. Constantly having trouble using both the app and website. I sign in and all it says is processing then says I can’t log in.
Too many errors 2/5
Needs work. Failed attempts to be able to login happen too often.
Needs faceID the tOUCHID force closes my iPhone X
1 star until fixed
The worst sign a angry customer 1/5
I have been a card holder for about four months now I must say that I will be canceling my services however I don’t understand why you don’t have a opinion on the phone services to be transferred to a agent about general question are to discuss a transaction not only is this company backwards I am having issues with the app and website to view my account and it is showing no recent transactions this a billion dollar company not once did I receive a email are phone call letting me know I will be experiencing this issue getting to close to the holidays to be experiencing issues I know I have deposited over 6,000 in the past three months to be a major credit card company I am very disappointed and dissatisfied
Bad card, worse app, awful customer service 1/5
By travis baldwin
Save yourself tome money and suffering this card will drag you through the worst times of your life and god forbid you need to talk to a human.
So up set!!!!! 1/5
Please help me understand how I set someone that doesn’t have a AES card money ??? The 24 hr # 7/days a week a joke no one answered now I’m out 40$ I can’t sign in I got a new card it locked me out... DONOT SiGN Up For This Card !!!!
Have a backup card or cash 4/5
Solid app and card works at most big brand stores, don’t expect it to work as a form of payment for apps though and it will be declined at the mall if you try it at shops even big ones. Also whenever they decide to do maintenance your card won’t be working, your app won’t be working, and they’ll block calls. So have a plan.
-5 stares 1/5
I shouldn’t have an issue using the app I get my pay check on this card and the app is always having issues
Now, works well. Good service and app 5/5
I have revised my review, to thank you for adding Touch ID -- BRAVO! Well done!
Now make it pretty - it's functional, but not yet pretty. You can do it!
The SERVE service and app integration certainly deserves 5 ⭐️⭐️⭐️⭐️⭐️
Support for Apple Pay 5/5
I just added my American Express Serve Prepaid Debit Card to Apple Wallet which it works with Apple Pay..
Works great 5/5
I only use it to check my balance and it’s up to date in real time. I’m not sure how this apps works yet with paying bills.
I cannot do anything on this app! Won’t let me deposit checks or link cards and bank accounts. Whenever i try to do so, I get a technical difficulty error which tells me to try again later. I called customer service NUMEROUS of times and told me they cannot do anything and to just delete the app and it’s browser which i’ve done MULTIPLE TIMES and still gives me the error. Giving me the same exact problem on all my phones.
Doesn’t allow you to create new contacts or delete any contacts,
Never received a card 1/5
I opened an account last year and never received my card in the mail. I didn’t think much of it thought it maybe just got lost in the mail. I requested a new card and never got it and so on again. Still no card never been able to use my account.