Great 5/5
By Zetrok24
Excellent service and food
Good but needs paypal 4/5
By juan ton tubby
4 not 5 stars because no PayPal link.
Waited 45 mins to get food 1/5
By thecheatah
Make sure you insist after you get the confirmation text message. Also use an easy name so they can communicate your name when they try to find it.
Never correct 1/5
By tam_lee
My order is always wrong or missing, no matter what location I’m at. The app tells you it’s ready a good 10 mins before it is. I keep trying it in hopes my experience will be better, but it never is.
Please add Apple Pay 4/5
By Music Luva
App is great
App doesn’t work 1/5
By ......Adam..............
You place order and nothing happens. Fix the bugs! Always issues with this app. So frustrating
🙈 1/5
By WAS333
Food is great, app is absolute trash
Decent app for what it is but really needs Apple Pay 3/5
By nguyenhm16
As the subject says. Should at least be able to pull login and card info from the keychain instead of requiring manual entry. Also, don’t want to save my CC info in your servers.
Love it 5/5
By matty gee
Love it love it love it. Love everything about it. Love it.
Yaaaas 5/5
By Vortex68
Fresh, Clean, Fast and Tasty— Vegan and Dog Friendly too!! Yum :)
Gift cards 1/5
By Magshot
Why doesn’t the app accept gift cards?
Used to work. Now it’s useless 1/5
By kr289
I’m not speaking figuratively. The app has become useless. I don’t know what happened, but suddenly I can’t make orders. The app does not allow me to check out or change payment method. I’ve updated, and even on a brand new iPhone XS it doesn’t work.
Incomplete Menu 1/5
By 🧚🏿♂️👋
I believe the title of this review to be sufficient.
Good food 5/5
By halls8888
Good service
Food not ready 5 minutes after notification 1/5
By Roysbro
I love the food, but I have ordered from the app twice now, and after receiving notifications that my food was ready, I arrived at the store 5 minutes after receiving said notifications only to wait another 5 minutes for my food to actually be ready. Why use the app at all? Poor performance.
Needs work 2/5
By phatinum
Apple Pay please. Card trading camera function didn’t work. Also not sure why I had to create a new account today after using for a year
Feedback 1/5
By Exho Fub
App Doesn’t save my credit card
Food so good 5/5
By Ballston Celtics fan
SS is da best
Can’t order 4 burgers 1/5
By Sishdvejrv777
With a family of 4, it won’t let us order 4 burgers. Category limit reached at 3. Ughhh
App is shotty 2/5
By matt...g
Constantly logs me out, then authentication doesn’t always work. Has been more frustrating to use than what the meal is worth.
Great 5/5
By dadinho82
Great app and great burgers
Extra option 3/5
By Tea_96
You should have an option the add “extra” - for an example. “Extra” cherry tomatoes. 😊
Much better than the website 5/5
By KBraff
Easy and reliable. Don’t bother with the website.
A staple Favorite 5/5
By Boho kitty
We just absolutely love this place. Constantly going to the app n placing an order. We eat here every weekend. Always delicious. So happy this opened in El Segundo. We live in Manhattan Beach & the kids love it here!
App with bugs. 1/5
By hopewewe
Put a mobile order and they said cannot find the order # even show the screenshot to prove it’s right place and payment already went through. Kept us waiting for 30 min. Almost missed the flight. Plus sometime it doesn’t allow you to put an order.
Flaky App 2/5
By Nina NahNo
Why does it take so long on the app?
Not quite sure the point of if it doesn’t work
You need to add BLTs 3/5
By fsnah
You need to add BLTs
Great 5/5
By ericbrookfield
Needs to support Apple Pay
Hard to work 1/5
By brunosmarket1
Took me 3 hours to place this order!
No options 4/5
By Nglsps
What if I despise pickles on my veggie burger and don’t want to pick them out while I eat. What if I want some Shack sauce in the side and not on my burger? No options. Also no options to take an order down from two items to one or change a flavor of a shake. It gets so irritating I just end up not ordering. These thugs are supposed to save time and it is not easier than speaking to a person. Also, the lists are the same. Thank God for employees. Also, what is up with not showing prices until you order? Interesting? Once you get used to it. Gladly, all is affordable.
Better order options than the website. Great app. 5/5
By bbposada
I will recommend.
Apple pay 4/5
By sinarayc
Needs Apple Pay
Shake shack is awesome 4/5
By LolaM89
I love the shake shack app is so convenient just wish you had the option of putting extra cheese for your fries and if you want extra shack sauce on the side.
Can’t order food 1/5
By GameGirllilla
The app was great but when it came time to check out it wouldn’t let me pay. Accepted my card but said “something went wrong with your order”. Tried different card. Same thing. Friend tried it on her phone. Same problem. Now I’m mad AND hungry.
Hardly Works 1/5
By traceynh
App often doesn’t let me place order and instead says “oops something went wrong with your order”.
No apple pay 3/5
By momo31415
Filled out my order. Got to the end. Wanted me to manually enter all of my cc info instead of just using apple pay. Pass.
No Apple Pay?! 1/5
By ams147508
Just went through the whole process to order ahead and see there is no Apple Pay support. Please focus on making this experience more convenient for your customers Shake Shack :(
App won’t let me add to cart 2/5
By Jase52476
I made an order, and the app worked fine. My order was for 12:45 pm, and I planned to order a frozen custard when I was about ready to finish my burger and fries. However, the app wouldn’t allow me to add the item to my cart. Also, the app keeps freezing on the receipt screen and I have to kill it and reopen it.
The only way I was finally able to order again was to go to my order history and reorder. Very frustrating and it cost me an extra half hour wait time.
I really wish this app would allow you to order the frozen custard and delay picking up the custard after you have a chance to eat your meal.
PayPal 4/5
By PutTheCustomerFirst111
Please accept PayPal!
Annoying 3/5
By tialtngo1985!
Took a couple of tries
Great app except they need to make it real time 3/5
By Batasian
When you’re trying to order to be ready when you get there, having 15 min pickup slots is just dumb.
Food Great, App Horrible 2/5
By CarlyeR
The food is one in a million at Shake Shack, especially gluten free, however I have MAJOR problems with the app. First off it’s way too slow and takes forever to place an order. One time I tried to place the order as my dad was driving to the restaurant and we made it to the restaurant before the app even moved off the home screen. Also, there is no way in the app to say that only one person is gluten free, not the whole order. Every time we order stuff off the app, even though o select the gluten free bun on only one burger, they make all of them gluten free! It’s what has turned my parents off from even eating there anymore.
Awesome Food 5/5
By Cutiecands
Love everything they serve! Their food makes me happy!
Great app but I wish there was a place to write comments 5/5
By Virtualkip
to
Not real-time like Chick-fil-A 3/5
By Mac daddy 1974
Estimated time was 20 minutes off from actual time.
Tired of not working 2/5
By iLiZ☆。
This app used to work great! Now it’s just trash. You can order and then when you go to checkout it won’t let you login it gets stuck in login with facebook! Great! And you can’t call the location to call in order so you do t get to eat
Cant even create account 1/5
By MWLnyc
Went to check out new order and create account - error occurred multiple times over and over when putting in phone number. Tried more tines than they deserve. NEXT!!
Not as user friendly as I would like 3/5
By Davina K C
Every time I open up the app to place an order, I struggle to select a location. I still don’t know how to get to it directly. I just end up there by a whole bunch of clicking and frustration. And the app has crashed on me several times after inputting labor intensive orders. Oh, and there is a limit on how many burgers you can order at one time!!!???
Update app 5/5
By ashebabey
The food is delicious but the app never lets me place an order for pickup it’s always something went wrong please update the app because I love your food but the app 👎🏾
