First time using the app I couldn’t make an order but second time order was successful with a discount code and CashApp card
I love shakey shacky 5/5
By Shakey Boiii
I love shakey shacky so much that I want to live inside of one. Incredible
Lookin’ forward! 5/5
Months w/put a Shackburger and I couldn’t take it anymore! First time using the app — easy peasy. Hoping all goes smoothly with the order being filled.
Apple sign-in 5/5
Thank you for Apple sign-in support.
Could be good but two big flaws 1/5
This app is user friendly with 2 major disadvantages. You can’t place an order once you’ve already placed one, so if you forget something, you’re out of luck. (Unless you grab another phone and make a new account). Also, you can’t choose what time (even time range) your order is ready. One time we ordered, we waited outside for 40
Min—we are happy to wait in these crazy covid times, but next time we tried to order from 20 min away and after ordering it said ready in 6 minutes. Bummer food was cold and gross. Better timing management on app would be awesome.
Love the Shack 5/5
Amazing food an easy app
App confusing. But I’m old. 2/5
Dude. Confusing app.
Decent enough 3/5
App is user friendly but I wish there was an option to use a giftcard for purchase...and where’s all the shakes ?? Like root beer floats and specialty shakes ??
Great burgers, incompetent app 1/5
I’ve used the app successfully. Several times! Each time it asked me to “save a payment method” so I copy and past my credit card info and complete the order. “Save” here apparently means “until the order is done” which could be a nice security Feature but is probably a bug. At the store (when we’re allowed inside) their kiosk allows Apple pay. Why not in the app? And then there have been my UNsuccessful attempts at ordering when attempting to complete the order displays a “something went wrong” message. Abandoning the order, restarting the app did not help. No shake shack for me today!
Options / Costumize 1/5
By Bueu - 20
Add an area to add options to customize the burger. Example, have the tomato on the side.
I think Starbucks has a good example to follow.
By Dim face
Worst food experience ever, nothing correct, barely worth the price. Outrageous
Missing customization 3/5
The app is missing the ability to order beer or wine, and you can’t customize concretes
Special instructions needed 2/5
By Maestro Poirot
There needs to be a place to put in special instructions for your order!
Nice looking and seemingly functional app. For some bizarre reason they allow you to use Apple Pay to provide your personal details, but then don’t accept Apple Pay as a payment method. You have to enter your card details. Stylish app is useless if the user can’t complete a purchase!
Quick and easy!!! 5/5
By Tar Tar 19
Love how easy it is to use this app. My favorite part is that they save your prior order so check out is “quick and easy.” It tells you when your food is ready and it’s spot on! I will forever use this app!
App doesn’t save payment method 1/5
Every time I order, and in spite of having saved my payment method multiple times, the app asks me to enter the payment method, number by number
Better payment/checkout support 3/5
Let me use Apple Pay... ooof
By Moose Family
Quick and easy even for me a techno challenged individual.
No gluten free option 1/5
There was no gluten free option for me but when I signed into another account it was an option. Also checkout didn’t allow for the order of two burgers and was miscalculating the total.
Needs to accept Apple Pay 4/5
By George Fly Guy
Everything is good except the app won’t accept Apple Pay
Perfect but... 3/5
By Said M.
Couldn’t order a side of cheese by itself. Easy fix, hop to it :)
By Kip morgan
Very good service and delicious food
Classy Burger 5/5
Went here on Covid shutdown, awesome people and awesome food. My wife wanted a taste of the cherry shake as she couldn’t decide between that and chocolate. He explained that they couldn’t do a sample as they are made only one at a time not out of a machine like everywhere else. He felt so bad when our food came out he included a cherry shake. That is how you get customers for life.
Nice n modern for us millennials 5/5
Everything is cut to the chase and simple to order. Great app
No Apple Pay option 4/5
No Apple Pay option
“Something went wrong with your order” 2/5
That’s all the error message said. Turns out I’d missed a number in my credit card, but I had to figure that out on my own. The error handling gave me no guidance.
Easy to use 5/5
Great service and staff
Mover & Shaker 5/5
By Ms Betsy K
The best quick burgers and shakes around!🍟🥛🍔🍔😍
Very smooth experience 5/5
First time using the app and super smooth and intuitive. Enough so that made me write a review. Well done Shake Shack!
Shake shack is a magical application 5/5
By Tim O'Bren
During this time of quarantine. Shake Shack steps up and delovers
Buggy app 1/5
I kept getting an error when trying to place a order. There was no explanation of why I was receiving a error and had to trouble shoot on my own. There was no explanation or a way to resolve why there was an error. The pickup slot that was defaulted you me when I opened the app was not longer available so when I was trying to check out it kept giving me a error. I would suggest instead of having your app give a blind error, I would have it give the reason behind the error.
Shake Shack Completes me 5/5
By Thirdbase Jim
Great and easy to use app. Love my shake shack and will be using this app once at week at a minimum!
Crispy fries!! 4/5
By every nick name is f'n taken
I was hoping to order my fries crispy but there wasn’t an option. Would be better if you did 😂
By Jessica Barragan
The food is pretty great but not great enough for the prices. It’s not bad at all but it’s highly overrated.
Okay food app, not bad but not great 3/5
The fonts and the bold not bold letters make it harder to read and navigate
Shake shack shakin 4/5
It’s rlly nice I like it🤯
It doesn’t have everything on the menu as you see online and hardly any options. But it’s shake shack 🤙🤙
Snob w a job 5/5
By Inson Dubois Wood
Shake shack is a healthy option and the veggie and vegan burgers are fab. The mushroom burger w cheese is a lot of calories but super delish.
We just got this location (San Tan)right before the pandemic, and I must say, they handled it beautifully. Everyone was so accommodating and super patient. How they set up a drive through was perfect. So glad this is the place we choose a couple of times a week. Quality food, quality people. Thank you!
Works well 5/5
By Air Tone
I haven’t had any issues and allows for a lot of customization to our orders.
Shack sauce 3/5
By R.p 🏁
Great app but there’s no option to ask for extra shack sauce.
Best burgers around.!
This place serves great burgers! It was fast and with a smile. I would recommend this to my family and friends!
Terrible App full of redundancy with no Apple Pay integration. 1/5
My Facebook link to link my account glitches out after attempting to login twice so I had to make an account and manually enter payment info. WOW
Pretty good, very easy. 4/5
Only needs Apple Pay to make it five stars
Wonderful experience! 5/5
By k a y. g e e
Everyone so pleasant and accommodating...food amazing
Add options 3/5
Would be nice to include instructions if you want items on the side or extra lettuce