Food is great app is garbage 1/5
By K. Lamboy
I guess I will be walking to the nearest location and waiting on a long line because my payments never process on this app. 😤
Only US Cards accepted 2/5
By leviathan1988
The App is okay, works like it should.
Unfortunately they don’t accept any other payment merhods than US-Cards (Credit and Debit). My european Creditcard won‘t work (quits with a mysterious error at the end of an order, very dissappointing).
No Apple Pay, no Paypal.
Please add more methods!
broken 1/5
By Spikedshoes
says the palo alto location is closed the entire time while they’re open, meaning you can’t even order it unless they’re shut down for the day. bad interface, no way to edit your menu before you’re about to pay in case there’s a slight error. would give this 0 stars if i could.
Used to work, now it doesn’t 2/5
By Jah Fire Rain Down!!!
App asked to use Facebook or email. Tried multiple times and it says,”uh oh” and doesn’t work. Guess I’m not getting shake shack
No Soft Drink Option 1/5
By DJ Bress
Unreal that I can’t select a Diet Coke for example. Pathetic. Why bother making an app?
App constantly has errors 2/5
By Scott McMartin
Payment method won't save and random errors while processing payment information.
Buggy AF 1/5
By Rokus212
Constantly gives me error message saying “something went wrong - can’t process order” beyond frustrating. Has been happening since I’ve started using the app.
Disappointed 1/5
By Jase1125
Disappointed you want my phone number to create an account. Completely unnecessary. You just want to sell it
Order 2/5
By NOEONE
Trying to get the pay button on to order something is impossible smh
Not working for Palo Alto 1/5
By disappointed 😔🍽
Was pretty excited at first to order. Suddenly turned to horror when it didn't list Palo Alto. Two weeks later, it does show Palo Alto but you cant actually place an order. Palo Alto Voicemail says to use app. If you search the Shakeshack main website it doesn't list any California location. App support is terrible.
Lame 3/5
By Rissa31973
I ordered for pickup asap, thinking maybe half an hour at 610 pm on a Wednesday. Didn’t find out until AFTER I placed the order that it wouldn’t be ready until 715. I’ve been sitting outside since 645. There is no line. Why does it take over an hour for one burger, fries, and a shake? If I walked in at 610, I’d have been home and done eating by now (7 pm). Next time I’ll just take my chances waiting on line.
Waiting 2 hours 1/5
By Wolflove1
Previously, I could ask for an (ASAP) order. Now, my only pickup options are two hours after I order. I’m just curious why this system is in place.
Can’t checkout 1/5
By goblue5
The pay button remained grayed out while trying to pay. Now I have to wait in this long line.
You don’t Skip the Line 1/5
By Tylert11
It says “skip the line” on the advertisement but when you order you have to wait at least an hour at some locations.
Not for locations outside US 2/5
By Asian Hamburglar
Not for locations outside US
Doesn’t have the only Shack within 400mi 1/5
By Reid C.
Downloaded over cellular to save time at Palo Alto. Nope, store not even listed, parking lot and line a disaster, overall not worth it.
Not user friendly 1/5
By mar676
The user interface is pretty terrible. There is no way to check your cart and edit it directly- I would suggest having a separate tab for that on the app. It lags and is buggy. I have had to quit the app 3 times just to complete an order.
App is garbage, doesn’t show the one that is local 1/5
By 57sauce
AP is useless. Doesn’t show the local store. Adjusted location services and nothing, show me a store 100miles away.
NOT WORKING 1/5
By Jea9ng
This f***king app simply does not working. I have tried to use it in different locations using different cards, and it only says There’s something wrong with your order. Why did you build an order app that was unable to do its job???? So annoying.
No pick up times 1/5
By Tkp206
I used this app once before and I was able to select a pick up time. Yesterday 12/29, I went to use the app and I was not able to select a time. The area was just BLANK. Love the idea of skipping the line, but since we could not order ahead, we had dinner somewhere else.
Efficient way to go to shake shack 5/5
By petermek
The only problem is there is curbside or pick up window and parking at peak times is a disaster. I would also say that on occasion the staff is a bit poorly trained.
Overall great food and experience and the app is surely a trend setter for the future!
Search is broken 1/5
By mdiller64
When you first install the app you're prompted to find a local Shake Shack. There's one in Seattle, but you can't find it by zipcode or state. Searching on city brings it up, but you can't direct it as your location and you can't place an order at that location.
Will not let me checkout 1/5
By tttteeeeeddddddd
The checkout button does not work when added payment method. This is the second time. Last time it was because there was something not available that we ordered. This time just flat out not letting me check out no matter what. Also, there is no way of deleting my credit card information from the app. Dare not to say the worst app I used. But certainly on the short list.
Inconsistent app 2/5
By Gordomom
The app worked the first time I ordered, but doesn’t allow me to complete checkout anymore. Will try back because I enjoy the food, but it is frustrating in the meantime...
Where is APPLE PAY?! 1/5
By Alejandropf44
The app ask for your phone number for no good reason, they don’t support Siri Password manager and no Apple Pay!
FIX NOW!
Good idea, lots of glitches 2/5
By burgerfan201764
I downloaded and ordered through the app for a free burger promotion. Since they essentially paid me $6 to use the app, it was worth struggling through the many glitches and time out issues I encountered while signing up and placing my order. I’ll probably order online until they release some updates.
App sent order to wrong time zone 1/5
By hondagirl02
At the beginning of our order, the app asked us for our location, and it selected the store nearest to us (there is only one in our area). We selected our food, entered our payment, and hit submit. It then notified us that the order was sent to a restaurant in New York City. We live in the Midwest!!! We tried calling the NYC restaurant, but never got an answer and ended up leaving a message to ask them to not make the order and to refund the money. We also tried calling our local restaurant to see if they could “lasso” our order from the NYC location, but again...no answer.
Don’t bother 1/5
By Russell Hancock
App is trash. Nearby location doesn’t even show up on the app so can’t use it to order ahead
Unable to Order from Palo Alto 1/5
By Annalynnie
A little ironic that you can’t use the app to order food in Silicon Valley. Even when I type the Palo Alto location, nothing shows up. Please fix this.
Errors 2/5
By Danj555
I keep getting “Oops, something went wrong with creating your order.”
Before you ask what I’m doing; I’m trying to check out listed menu items from participating stores. This shouldn’t be happening.
Also promo code entry is buggy, as in I keep getting the spinning dot wheel and nothing happens until I force-close the app.
Buggy 2/5
By roblicsw
Two stars as it is a functional app, but it’s full of bugs. I entered in a promo code and it applied the discount, but once I chose a pick up time the discount disappeared, but the app still indicated it was applied. I was unable reenter the code. Additionally, the ability to enter a pick up time was difficult. Initially was only able to choose pick up immediatley, then at some point other time options appeared (which as stated resulted in losing a discount).
Not all stores listed 2/5
By Shinyaltios
Where are the stores in Northern California
(Palo Alto???)
No extra cheese 3/5
By Jsrazor
Still no option for extra cheese. It’d be awesome to have that option via the app. I’ll order here far more often with that option.
Doesn’t show all stores 1/5
By MTB#007
This app does not show up a store in my area no matter what I type in the search prompt. I’ve even deleted the app and downloaded it again to see if that will work.
Still broken, can’t order peanut butter shakes 1/5
By The White Donkey
App is still broken, can’t order peanut butter shakes.
Add Palo Alto location 1/5
By bkbpurple
The first Bay Area Shack Shack in Palo Alto has been open for 5 days yet the location still can’t be located on the app to order from. Not standing in those monstrous lines so please get it together 🙄.
Don’t have FB anymore, please let me log in 1/5
By KimVT
I’ve disabled FB and tried to use Google to log in, but it won’t let me saying I *have* to use FB. At least let me create a new log in or something.
Doesn’t let me choose a time to pick up 2/5
By DisneyGoer77
Food was COLD since it wouldn’t let me choose any option besides “pick up ASAP”. Didn’t save my cart when phone turned off. Very unimpressed app especially compared to similar restaurant apps that work great. Chik Fil-A!!
Not working 1/5
By CoolPersonWhosAwesome
Won’t even let me find the nearest location
Garbage 1/5
By Zeefactor
How hard is it to make a usable app to order food? Constantly fails to place order and cannot change payment methods. Would love to order in advance but cannot because the app is horrible!!!
Location service not working 1/5
By MickeysDaughter
App doesn’t recognize that I’m in Seoul, South Korea.
Worst app ever! 1/5
By hooker412
App is a complete joke. Some days it works and other days right after you place order it buffers endlessly and order is not placed. If you uninstall and reinstall two times it will work, but who TH has time for that. I’m deleting app, because it’s so frustrating.
No Apple Pay! 2/5
By rrankins
Seriously, you redo the app for iOS and don’t support Apple Pay? Major fail.
Delete! 1/5
By Poofi
Food is not ready when it says it’s is
Unusable app 1/5
By vallal7
The app is not usable. Not able to select pay now in check out. Blocker bug - please fix the app
New version not working! 1/5
By ZShop
I use this every week for months and it’s been great so frustrating that with the new version it doesn’t work at all!
new version is broken 1/5
By Neatguynick
cant order at all, pickup time ui element disappears when you set it during checkout. cant place an order
Unable to login 1/5
By OldManRainey
App will not allow me to login to complete my order after multiple attempts. It keeps redirecting to the login screen with no error messages to let me know what’s wrong and no way to go any farther.
Password reset is poor 3/5
By Hatter
Password reset is poor and it won’t accept my new password.
