Can’t create an account through the app 1/5
By joutwate76
I’ve tried repeatedly to create an account through the app. While the password screen says it’s happy with the password I selected, which I generated with my password manager, when I do the final submit to create the account, it complains to me saying that my password does not meet the criteria. Is there a Lilit on the length of the password? Are there restrictions on the special character you can choose? Something’s not in sync. Hopefully you can debug and fix this.
Won’t load 1/5
By Bosstadertot
Hasn’t loaded in a few weeks. What’s up?
Need option 4/5
By boogirl2013
There needs to be an option to write a note. I want mayonnaise but I don’t see where I can request it. Maybe I missed it.
Let me pick up, then tip 2/5
By Burger Bob 17
The tip thing, during online ordering is ridiculous, isn’t it?
I’m going on the app, placing an order myself. I pay, in advance and just at the end it requests tip amount. I haven’t picked up my food yet! I’m ordering, paying and driving there. Can you let users get there and see if the order has been prepared correctly, and perhaps with a smile instead of a frown and snarl, and then I can tip?
Slow and bad experience 5/5
By kaplag
Cut the slow animations. I’m hungry. I want food now. If I wanted to take my time, I’d stand in line and order in person.
The app doesn’t tell you when a location is closed. It lets you select it and confirm you want to select it. Then it loads and then kicks you back to the location selection screen without explaining anything. Tell me it’s closed! Don’t just silently error out. So frustrating. Only realized reading small text saying the store hours.
Wait is 2 long 2/5
By Karen69mom
…
2 thumbs down. 1/5
By Ignore this Nickname
App is trash. Constantly freezes.
Last est update broke it 1/5
By FlawedAxiom
App currently broken
Orders not processing anymore :( 2/5
By jsier003
Shake Shack, what happened??! I’ve ordered through the app like 15 times just this year. Each order is LARGE, since I have five kids and we often order for our neighbors too. Our orders always went through smoothly, zero issues. Impeccable service at our Shake Shack, food always ready on time, fresh and delicious. Until one day my orders simply did not process via the app or website. Everything works and when I hit pay, it seems fine at first but then I get an error message. it’s definitely not my credit card, because it works fine if I pay in-person at the restaurant. I even bought an electronic gift card thrifty the website and that processed just fine, but when I tried to add the gift card on the app, I received the same error message. and yes, I keep the app updated always. Help a mama out, Shake Shack Peeps!!
White Truffle Burger 5/5
By Bill's Best White Truffles
The Best “Fast Food” Burger I’ve ever had.
The default is set at 10% tip, then it freezes if you don’t pick a tip and hit no. 1/5
By FloridaFunTime
The default is set at 10% tip, then it freezes if you don’t pick a tip and hit no.
Minor annoyance 3/5
By K3lly1122
Cannot copy and paste promo codes. Almost made me not use the app.
“Tipping”’mandatory 2/5
By peaceful elephant
Wouldn’t let me change default tip.
Freezes 1/5
By HelloKalen
Constantly freezes.
Crappy 1/5
By TheVille985816
Just downloaded it and it won’t let me order food. It keeps going back to “Find a Shack” when I hit the “Start Order” button. Ridiculous and frustrating
No tip 3/5
By Jeff-Sr
Don’t ask for a tip on Cary out
Phone lines down. Poor customer services 1/5
By Emily320045
Was unable to receive my order. Called to cancel and receive a refund but phones are down. $60 I’m the trash
Trouble 3/5
By Sgtsmacker
I always have to delete and redownload for it to open
Doesn’t work much of the time 1/5
By Boston Bob123
App has failed multiple time
Cannot pay with app 1/5
By Memymine622
Tried to pay with Apple Pay and with a credit card but “something g went wrong” error message 4 times. I guess I’m going to BurgerLounge for dinner Worthless app
Easy ordering through app! 5/5
By Mum and Cubs
The app is really easy to use, I like the past order feature best since my family is creatures of habit and order the same thing when we dine at shake shack!
I’d love the option to add a side of shack sauce to the fries. IYKYK
Stuck at green loading screen 3/5
By Notty17
The app is great when it does work but for some reason it gets stuck at the green loading screen and never moves. Sometimes I turn my WiFi off and it works. Recently I’ve updated and it’s still just stuck here with a green screen. Please fix.
Ongoing Problems With Your App 1/5
By Ras Jahson
Your app still won’t boot up after clicking on the app. It will only let me get as far as your logo screen. Please fix asap
Buggy 1/5
By Puckeater38
Maybe it will be better now that I’ve gotten all my information in there once when I order a second time, but for the first go around, this was one of the buggiest apps I have ever dealt with. It took forever for it to set up my account and get my information in there, and it failed several times.
Too complicated for what it is 3/5
By jman42007
Obnoxious to use… also only app so far to not work with google one vpn
One of the best 5/5
By Jeez the
Always a pleasure to come here. Even when I’m visiting other states and i still eat shake shack wherever i go.
Frustrating 1/5
By mottarapp
Could not add the items that I wanted. There was no add or continue button. Major bug. And the promo was for pickup or delivery only. A total nightmare!
app doesn't even open 1/5
By J Trav
Just sits there looking at the burger icon and never loads. I looked and i needed to update so i updated to the most recent version and it's the same story.
Works, but… 5/5
By Tameware
The ability to save my favorite orders would be nice.
Great deal & healthy 5/5
By PresentMoment_1111
The only affordable price for miles with really high-quality food. Thank you
doesn't open 1/5
By 0alahxhwjs
doesn't open
Always crash 1/5
By JR jfcq
Always crash. Also have problems to open their web page.
Useless app 1/5
By Hugffjkjvfdx
Doesn’t allow order for pickup or delivery and even doesn’t allow to see the menu. The most useless app in the App Store.
Fix The App 1/5
By alb087
Stop asking am I sure my shack choice is right. I know where my closet shack is. Wont let me place an order.
Gold standard 5/5
By Joshselk
This is the standard by which all other food ordering apps should be measured. Bravo, Shake Shack! Also, I love cherry pepps on my burgs so nicely done with that.
Hard to use 1/5
By Douglat
Frustrating
shake shack 5/5
By manny petty girl
bussin
No Push Notifications Ads 🤬 1/5
By Alejandropf44
I don’t want push notifications ads on New York phone of any kind! The only push notification I want is to know that my burgers is ready to pick up and anything free on my birthday.
Just going to delete the app!
Easy 5/5
By Yumppers143
Hella easy and intuitive.
Terrible 1/5
By teechey
The Shake Shack app is terrible. I live 10 minutes from the shake shack and I’m being told that they can’t deliver to me or delivery is not available for this area at this time which is ridiculous considering how close I am you can’t use the app if you’re not connected to Wi-Fi and the delivery time slots are ridiculous. If I’m ordering food at two, I shouldn’t have to wait until 4 o’clock for a delivery. How do you not have delivery for area that is 10 minutes away ??
Great Shake Shack 5/5
By Patty Denson
Everyone is courteous and efficient when picked up in store or delivered.
Pat D.
Shake shack 5/5
By papadoos
Yummy
CHECK OUT DOESN’T WORK 1/5
By NikRiki
Everything is nice and cool until you get free delivery and all of a sudden the check out button doesn’t work… You click it, it starts spinning and then you wait there a whole minute for it to not do anything. Great job 👍🏼
Burnt grilled cheese 1/5
By CarMarMue
My grilled cheese order was burnt like charred.
It was carry out so just so frustrating to come home and open a burnt food.
App review 1/5
By @jackss_
I I love shake shack but I absolutely hate their app. It has so many glitches, can never remember my card. Even this review has been hard to write because the font won’t show up so I’m just blindly typing. For being a nationwide company your app should work much better
Need an option to order thru app and eat in 2/5
By FR94114
Need an option to order thru app and eat in. Would be a better experience imo
Payment is limited to ApplePay 1/5
By CompoundingCap
Adding different cards could not go through
Great app… 5/5
By GabrielRSRocha
It does everything it’s supposed to in a very cool and fully functional way.
Not that useful if you can’t add your Shake Shack gift cards 1/5
By Pacecowboy
I can’t understand why you have a myriad of payment mechanism, but Shake Shack gift cards isn’t one of them
