Doesn’t work 1/5
Good luck placing an order with this app. Made several attempts to select a pickup time, but continually got an error message. Don’t bother...
Burgers were excellent but this mobile app is a scrap... lot of times I could not pay and says something went wrong...not the first time it is happening... with and without promo code it happened....
i love shake shack 5/5
By Maizy J.
i love shake shack. it is yum yum. :)))
out of 2/5
why are you out of the dragon glass shake everywhere but it doesn’t say so on the app
it’s removed if you’re out of it but that’s not helpful
Really buggy 1/5
Won’t let me log in via Facebook, and buttons stop working occasionally, though you can scroll.
Perfect other than lack of Apple Pay 4/5
Not the best ordering experience. You’re limited to three items per order with the app. Also, the actual dining experience wasn’t great - our food sat for almost five minutes before they would give it to us. Super dissatisfied for the third and last time, but I wish you better luck.
LOVE SHAKE SHACK!!! 5/5
Please please please open a shake shack in Orange, CA!!!❤️❤️❤️
Pot luck outcomes 3/5
I have had decent experiences and some
Really bad outcomes with the app.
It’s hard to get over the downside. I was once double ordered and charged when my apple updated the app. 😔
Love the food. The IT needs more love.
This app is terrible 1/5
I’ve tried several times to order in advance with this app and it never goes through and the wait at the store is entirely too long. Why have an app if it didn’t work?
Needs improvement 2/5
By Energy huif
Needs a proper estimate or alert of when food is actually ready
Needs a note/comment section for ordering. What if I want my condiments light?
Needs to store payment info and offer a card free paying option such as PayPal
Hard to use 1/5
So easy to order but so hard to finish with all the info. Very frustrating
Great app user experience 5/5
Great app user experience
App su&ks 1/5
Charged twice and then find out at location order was not on cook list. Never again
Unable to select appointment time, therefore unable to check out.
Ten out of ten 5/5
By Gasman Jr.
It’s so dope, love ordering when I’m uber clapped 👏
SHAKE shack 1/5
How is a place named SHAKE shack not going to have an option on the app to get a shake or ice cream???
Jack F 5/5
By 31 richbell road wp ny
Great app I like it!
No triples 2/5
Triple burgers are an option in restaurant but not in app :(:(
Best burgers ever!! 5/5
I’ve heard this place is amazing and I thought it was people exaggerating but OMG it truly is the best burger place. I could eat here everyday if I could.
Needs Apple Pay 3/5
Payment method always seems to get lost from one order to the next. Just use Apple pay!
Functionality fail 1/5
Near impossible to click the Add to bag button for French fries before it disappears
Not able to order shakes online and not able to make an order online and pay in-store. Very inconvenient.
Doesn’t work 1/5
^ “something” went wrong. Doesn’t tell you went wrong, doesn’t try to help.
Apple Pay 4/5
Please accept Apple Pay! I will give 5 stars 😉
I love it! 5/5
I love Shake Shack! The app is really easy to use and very convenient to have.
Only works sporadically 1/5
Majorly buggy app. Orders often can’t be submitted
One Star - poor payment system 1/5
You get one star for not offering Apple Pay. It is 2019 - who wants to have their credit card stored on your servers so hackers can breach them and steal my information. GET APPLE PAY
this app is broken frequently 2/5
sometimes it seems like I could spend less time waiting on line at shake shack than unsuccessfully re-entering my information in vain. when this happens i usually give up and feel like a failure. i take the train home. sometimes, I cry on the train and it's cleansing, because it wasn't my fault. the fault rests with the poorly programmed app, and honestly, I shouldn't be eating burgers anyway. i feel better now but will not revise my rating.
Max of 3 orders per category? Why? 2/5
Tried ordering for my family from the app, but app says there’s a limit of 3 from one category? Why can I only order 3 burgers if my family wants 4? You missed out on an order and likely won’t do it again. Also ordered app with 45 min pick up. 1 hr later, order still not ready. App seems to work ok but policy and systems need help.
Easy to order! 5/5
Everything is intuitive and works seamlessly. Simply wish that they had Apple Pay
Great app 5/5
This app is easy to use and intuitive. Very nice.
Additions to improve app 4/5
Apple Pay as payment method
Option to request “light ice” in drinks
Not good 1/5
By tr ron
app is klumky. Didn’t relay orders to store Bad I,
Stack burger 4/5
Not able to order the triple stack burger.
Needs Apple Pay and no account 3/5
This app is beautiful, but once I was ready to check out its shortcomings were obvious.
Why do I need to create an account and manually enter my card like its 2010? Just support Apple Pay and skip those two steps!!
By J Maximus
Works great, but the 3 items limit is ridiculous
Can’t place order 1/5
Pickup time picker is broken. Can’t checkout :(
Quick use and simple 5/5
By Bobby Shurder
Apple Pay Please 3/5
Very user friendly.. I just wish that you could pay with Apple Pay instead of having to manually add a card.
No payment options 1/5
By Off Piste
Only accept credit cards. Not Applepay, not PayPal. And they save your credit card info. No option to pay without them keeping your card info.
By craig friou
Not up to speed 2/5
Usually great but tooday not so much. I had to wait tem minutes after it was supposedly ready to pick up. The gluten free burger was not labeled as it usually is, and i got a small drink instead of the large i paid for. And now Im struggling to find a nickname for my comment. Why is that needed?
Rated without tasting food Lmfaoo
Why aren’t you able to add mustard and other condiments to your hotdogs? I think that you should be able to, and it would make my hotdog and I a little bit happier.
Good but could be great 5/5
This app is good and allows quick orders and fast pick up, but this could be great if Apple Pay was added as an option.
Let’s go from good to GREAT!
Lean Six Sigma this ordering process!
Use to work! 1/5
Now you have to sign into Facebook? And even then fails to load. Amateur hour.
You can’t customize the burgers like you can ima stores and some the concretes are not an option to order.