Please fix this. 3/5
By TheKatGameRat
I like this app and I love the food here but I wish you could deliver off of this app and my favorite part, milkshakes, weren’t even on the menu! Just a vanilla frozen custard shake and you couldn’t change the flavors. I’m very very disappointed in those two topics but otherwise it’s good.
No option to cancel order 2/5
By Alfonscamaj
If you make an order and realize the location is not the location your next to, there is no way to cancel your order and reorder at the correct location. There should be an option for at least 1 minute after you place the order.
Payment method 3/5
By maf1nv
Had to enter credit card info several times before order finally when through
Great so you don’t need to stand in line 4/5
By erinjerri
Usually this app works. When it does it’s great do you don’t need to spend a ton of time in line waiting when there’s a giant line of people at a new location.
App and options could be better 2/5
By Cyruss Daddy
Food is great....app does not allow a choice of placing order and paying by cash. Also scan credit card doesn’t work!
Needs Apple Pay 3/5
By FAS009
Would be better if I didn’t have to store my card on file and used Apple Pay instead.
Unreliable! 1/5
By ZShop
I TRY to use this every week but every few weeks it stops working. Incredibly frustrating. Why can’t it just reliably work?
Ordering 1/5
By Zorro2021
The app always crashes and says there’s an error. Why have an app if you still have to go into location to order. Worthless!!!!
Dis is a disaaasssterrrrrrrrr 1/5
By Warnstereurope
These mf’s charged me $13 on the app but on the website it was $10 for a burger and grilled cheese. Tf is this......
Pretty good, but need polishing 4/5
By Dwightrerskine
It’s a fairly easy to use app to order from, but two things stick out to me.
1. It’s not easy to change the location. If you don’t hit the “>” just right, it simply brings up the menu without any further way to change stores.
2. Needs Apple Pay integration.
No cash? 3/5
By jr950
No option for payment by cash upon pickup
Wait is longer than the line 1/5
By Llllisarico
I downloaded the app while in line since the sign recommended it as a “pro tip” ordered, waited half an hour while literally everyone who was behind me in line got their food first. Don’t bother unless you can plan way ahead.
It is what they say...and more!! 5/5
By shake shack lover
My college son has been yapping about Shake Shack for 2 year. So good,yatta yatta so I decided to go and see what he is talking about. My goodness, had a shroom burger and boy was it delicious! Now I need one by my house...nearest is over an hour away! But I guess I'm taking a road trip...it was that good😁
Burger toppings 2/5
By dretwinmom
No ability on app to add ketchup mustard etc to your burger order. Womp womp!
Payment glitches. Waste of time. 1/5
By Fs9999
Easy to select items but impossible to pay. No Apple Pay, no PayPal options. Tried four different credit cards and nothing worked. Guess we are eating somewhere else.
My wife made this app it’s great 5/5
By DubcHP13
Love it
You can’t order a concrete! 1/5
By ughwhy123
Serious gap
Good app format 5/5
By Click my button again
The app was simple to use and order from not to mention quick responses. Nothing complicated or confusing coupons to add.
No ApplePay support 1/5
By MechBot
No ApplePay support
App :( 2/5
By anna28492
You’re better off going in person to get a better time estimate (by gauging the crowd) and also be sure the order is actually in. It’s hard to tell if they actually got your order or whether the order is still being made or whether it got lost altogether. There’s no confirmation text until it’s almost ready, would appreciate a status update in the app or a text confirming the mobile order succeeded ahead of time (don’t remember there being a text option in the app but maybe I missed it)
When you first order and submit it pops the order is ready pop up with your receipt which is kind of weird, but I figured it was just the confirmation message.
There’s the banner for pick up is ready in the app when the app first loads, so you’d expect to get the order status but it’s the exact same prompt as the confirmation(?) popup which is weird. On top of that, the close button doesn’t actually work to close the banner and browse other parts of the app so you have to restart the app to browse other parts of the app because the app just hangs on that page.
Might as well go and order in person, the app is kind of a frustrating experience; I like the food otherwise though
don’t believe the pick up time 1/5
By time!!!!!!!!!
don’t believe the pick up time, disappointed
Apple Pay 2/5
By Weemannnnn
Decent app but still missing Apple Pay and your payment information has to be entered every time you order which is pretty annoying. Needs Apple Pay and ability to save payment method.
Good app. 4/5
By splyntyr
Would be nice to support Apple pay
Can’t go back to change order 3/5
By Square Gamer
Cannot change order once payment info page pulls up. Order was not submitted yet, I need more food.
No gift cards? 1/5
By Jrg219726
Why can’t I figure out how to pay with gift cards? And now I’m getting errors most times I try to place an order. Won’t let me pick a time like it used to.
All good but.... 3/5
By bowieno
You can’t cancel an order. I placed an order not clearly seeing a shake shack was not opened for business yet. I was in the area and was hoping to pick it up in my way to work. They would not open for another 1/2 hr and I could not cancel and had to leave work to pick it up. In that instance it would’ve nice to have the option to cancel. Also at Grand Central Station the servers avoid eye contact and turn their backs to the to the customers and towards the kitchen while my out of reach mobile order sits getting cold until I have to go out of my way waving and raising my voice to get noticed
No Apple Pay support? 2/5
By raven3318
Why???
Dissatisfied 2/5
By saji
Does not let me quickly pay. If I have to enter a credit card and not use my face or Apple Pay, I have to dig my wallet out of my pocket. Especially when juggling kids and driving a car, this is not a good combination. Also, every single time I have used this app it tells me that I have taken too long and I am no longer able to use the original time slot.
So dumb 1/5
By Greg3941
Can not order more than 2 of any one item. So if you want to order shack shack for the family, your out of luck. So so dumb.
Eating PBJ again 1/5
By IhatePBJ
Only works occasionally.
Good; sometimes loses ‘Add to Bag’ button 3/5
By m&a in mn
Happened while I was ordering from inside Shake Shack!
Easy day 5/5
By Irocz86
Easy to use and convenient
Not working 1/5
By RebelElyn
App isn’t submitting orders 6/22/19. Keeps giving error when trying to submit order
Not very pleasant to use 1/5
By Weilox
This app wasn’t able to search a location and forced me to turn on location permission. It also wasn’t able to place an order with all the info entered and forced me to force quit the app. When trying to reorder, bug prevents me from selecting a pick-up time. I had enough and ready to remove my payment information and it will not allow me to do that or delete my account in the app. Not a very well thought out UX, will the time I spent on trying to order ahead a might as well order in store.
Not working effectively 1/5
By tcgolden
Wasn’t working in a timely manner. So, I had to try and submit my order multiple times.
A Work In (Very Slow) Progress 3/5
By Karen in Gotham
Well, at least you can customize the drinks now.
Started an order. Realized I hadn’t customized my burger. No way to edit or delete what’s in the cart. Log out, then log back in. Did I mention it’s necessary to type your e-mail address every time? The app doesn’t provide the option to remember it. Start a new order, but guess what? You can’t tell that the previous order is still there. I mean, c’mon guys—how did the annoyance factor of this not occur to you? What do I have to do to rid myself of this order and start over—delete your app?
Looks like Smashburger’s getting my business today.
App sooooooooo slow! 1/5
By L!one$$89
Takes forever to ‘find’ my local shack. Adding insult to injury, no way to actually sign in, have to ‘register’ everytime then of course “an error occurred “. Duh!
Whatcha waiting for? 1/5
By jonbon3
That’s the message on the banner promoting this app that I’ve been staring at for the last 20 minutes. I am also staring at an empty line. I placed an order on the app 10 min before I came into the store thinking it would be ready. The app told me it would be ready at 2:24 and I got to the store at 2:22. It is now 2:40 and and everyone that is waiting in the app line has not received any food while the actual store line is empty. Not using this app ever again and going to take a break from the Shack
Doesn’t work! 1/5
By Mumulka
Doesn’t work! I literally spent 30 minutes inside Shake shack trying to get this app to order and it said something went wrong. It’s crap! Waste of time! And the girl at the counter was even less helpful! Just pure disappointment all around.
Quality Manager 5/5
By Jiffy Pop Dizzle
I attempted to use the latest version of the Shake Shack app. The app was easy to use and sign in. Although the app didn’t allow me to change & or add extra cheese to certain menu items. As I walked in to the Summerlin location, the woman behind the counter directed me to the manager on duty, Brian. Brian proceeded to immediately help me by manually changing the order I just placed via the app. I will continue to frequent this location!
The Shack 5/5
By Wolfe19191991191
Ever since I tried this places burgers, I simply do not want to go anywhere else, it won’t taste like shave shacks so what’s the point? By far the absolute best burger and not to mention the people who work here are beyond kind. An all around amazing place, makes you want to pay the extra money to support them ❤️
This app is terrible 1/5
By e-sleazy
I’ve tried several times to order in advance with this app and it never goes through and the wait at the store is entirely too long. Why have an app if it doesn't work?
Limited items and no gift cards 1/5
By Cb335644
I have a family of five but can only order three entrees. Not especially helpful if I have to order from two accounts. Also, gift cards can’t be used on the app.
horrible service 1/5
By felisha boniva
i went to shake shack with my daughter and i ordered a milkshake and it came with the whipped cream spilling out the sides. plus the food took over 20 minutes! definitely do not recommend the battery park location.
BLT 3/5
By Weaver twin
If You guys can makes BLTs sandwiches then why is that an option.. I love a BLT TOO
Buggy 1/5
By rvnikita
The app is not working.
Jusr freezing on the last step of the ordering process.
Good but no Apple pay integration. 4/5
By KS.20
No Apple pay integration. Quite easy to use except scrolling sometimes can be confusing. Especially after scrolling and pressing a button to jump to a different category.
Why it’s 4 stars not 5 4/5
By Setiera
The first time I used the app & placed an order my family called minutes later because they wanted something but the app locked me out
I think 2 orders within a short time span can be allowed
No state 1/5
By Eherot
Gets an error if I try to close and reopen the app between filling a cart and submitting an order. Also, does not take Apple Pay.
