So good! 5/5
Pure rich taste.
Great app 5/5
Made my order quick and easy.... almost dangerously too easy
Charged me more than what I bought. 2/5
Well, everything’s good with their services, but I don’t know why they charged me more than what I bought. It was a small amount of money that they charged me more so I didn’t even bother myself to call my card company to report the problem, but it wasn’t the first time they have done it! Not sure if it’s a mistake or if there’s a problem with this app.
The best hamburger 5/5
By Soups 10
Been burgefi. This is way better. The meat is so juicy and fresh.
Really dumb order process 1/5
By Laird B. Hun Gree
Can’t place a pickup order for more than 3 burgers. Can only get same type of one category e.g. 3x vanilla shakes. On the upside, the app is better than the website! 🤮
My store can’t get it right 1/5
I’ve used the app 3 times and 2 of them I’ve waited 20+ minutes once I got to the store. I had to have them remake an order because they forgot my order and let it sit there and get cold. Never called my name I even checked in at the counter
It’s missing Apple Pay 5/5
Apple Pay makes things so much easier and not all locations offer it. I was in a rare situation where I wasn’t carrying my wallet with me, I went to a Shake Shack, I was referred to the app by an employee and turned out the app did not supports Apple Pay either so I walked out. I really liked the app tho. It was really easy to use and order my entire meal until I hit the payment option.
Also turns out I had an account with them I made once with my Facebook and i couldn’t login because I don’t have Facebook anymore and I had to create a new account.
Dara Bock 5/5
By comp prob
Great food and management.
So easy to use, bravo developers!!
I like this app, but... 4/5
By Favored Daughter
The app is pretty user friendly, but it kind of hides the promo code space down at the very bottom of the checkout screen, past the point where you think the page ends, so you really have to sort of hunt for it. In addition, some of the best items on the menu, the concretes, aren’t even listed!
Why can’t we pay using Apple Pay? 3/5
This is a well done app. However, we need the ability to pay for our orders with Apple Pay.
The food is always great here and a smiling service “my favorite being shroom burger...thank you Shake Shack ✌️keep up the great work
The app is wonky. And why the F haven’t I been able to get Shakes on the app EVER?! #brokedownpalace
App doesn't actually let you buy food 1/5
I used the app to try and place an order but once I picked a location and put all the food in my (virtual) bag, it wouldn't let me press the "check out" button. It was there, but tapping on it does nothing.
What's the point of letting me make all my selections but not actually letting me check out? It seems like the worst if all possible bugs. At least if the app crashed on boot I wouldn't have wasted my time picking and customizing items.
Would be great, if... 1/5
I could just submit my order.
Couldn’t get payment method. 4/5
Hard to navigate at the end of check out for payment. The payment method did not show but kept prompting me for a payment method. After three tries of an order it finally came up.
Handled with ease 5/5
Very easy app to maneuver through!
3 burgers per order?? 1/5
I am a family of 5. 2 shack burgers and 3 plain hamburgers were not allowed?!?
No allergy info 3/5
Good app, but it would better if there were a way to note what you’re allergic to.
Not working.... 1/5
New location opened near us so maybe this is the cause, but app will only allow you to add items to your basket, but you can’t check out! Kinda defeats the purpose. Oh well, useless to me the way it is.....
Almost perfect 4/5
This allowed me to cut a line to save 20 minutes of time and ordering was straightforward, but not supporting ApplePay was a miss that brought it back from exceptional to great.
Too expensive 3/5
By Light Warrior 2.0
No enough burger for the buck. Lower prices ASAP
Unable to place an order 1/5
Not much more to say- I know this place has long lines so I downloaded an app to skip the line. The sole function of this app is to place an order. I couldn’t place an order. This app is no good.
Feels like ordering at McDonalds. Come on Shake Shack, give us a customer experience.
Works about 1/2 the time 3/5
By Unkle jac
Works about 1/2 the time
Never remember to include shack sauce 3/5
I use the app a lot and no matter how many times I add it or click for extra, the location on Santa Monica in Weho NEVER includes it!
Not quite 5 stars 4/5
I wish there was a way to add special instructions to not add any salt to French fries
Great layout but it’s a bit glitchy. Buttons seem to come and go and the app takes a while to process orders.
Good design, bad service 3/5
The app itself is excellent, however our orders are never ready anywhere close to the time it indicates and the order itself has been wrong on multiple occasions.
App frustration 1/5
This was excruciating to get this order placed. The app just kept giving me errors. Very frustrating
If only it worked as well as it looks. 1/5
Visually, the app is amazing. But trying to log in or order is impossible. I am either told that my email address is not associated with an account or my password is incorrect, which it is. Assuming I can get past either of these hurdles, then it cannot locate any store, let alone the ONLY location near me. Absolute garbage.
Easy Ordering! 5/5
Love this app. Easy to order and pick up. We can stay out and play all day at the playground and know we can fuel up quickly on our favorite burgers.
Mobile ordering broke, please roll back 3/5
Could not order through the app any more. Had to order in store.
Super easy and made suggestions I didn’t even know I could do that I always wanted. Great app
Great Burgers 5/5
By Paul in KY
Great location right in the middle of the Summit at Fritz Farm. Excellent burgers and good selection of beer.
Sandy,Utah location 1/5
Shake Shack just opened a location in Sandy,Utah. I think they forgot to put that location in the app. 😢 Please get this update.
Doesn't work 1/5
"order ahead on the shake app" biggest lie I've ever heard. Was trying to order on this app for 20 minutes while I was on my way to shake shack and it wouldn't let me complete my order so I had to wait in line. Please fix this problem!
Leawood, Kansas Shake Shack 5/5
I’m very happy when I want shake shack fries or just there burgers I don’t have to drive to Missouri side now. This was the best location they could think of and it’s greatly appreciated.
Needs Apple Wallet! 5/5
Great app and very easy to use, however, they should implement he ability to pay with cards already linked to your apple account or in your wallet.
Credit card info won’t save 2/5
This would be a pretty good app if it weren’t for the fact that for some reason my credit card info isn’t saving. I have to re-enter my card every time I want to order and that makes it far more time-consuming than just visiting the shop and ordering there..
Doesn’t work 1/5
You go through the menu, pick your items, check out and it fails EVERY TIME with a vague red error message.
Great App for a Great Restaurant 5/5
By I instagram!
I love the app and use it all the time. Shake Shack can get SUPER packed so it’s always nice to just walk right in and get your food when you want it! The only recommendation is if you frequent Shake Shack all over the world like me, BE SURE YOU ARE ORDERING FROM THE RIGHT LOCATION. There’s nothing worse than salivating over a Shack Cheese Fry only to find out you ordered from London or Chicago instead of Miami Beach!!!
Need Apple Pay or pay pal 3/5
By nutrition muse
Shouldn’t have to enter a cc number.
This place is awesome I love it!! Very clean and food comes out quick and everything exceeded my expectations and very friendly staff
Good but doesn’t allow for all 3/5
It is fine. I just needed to add bacon and that wasn’t an option. Also, needed extra sauce and that wasn’t an option
When You Open In A New City 1/5
Update your app! You just opened in Cary, NC. And the line is out the door and down the sidewalk. Good for you! But some of us don’t have time to wait in line. And this city is not found in your app. Update the app!
Missing items 2/5
Why was the shroom burger not listed on the app when I tried to order it? The shake shack I ordered from definitely had it in stock
Poorly designed 1/5
This barely passable excuse for an app is sorely lacking and has made less likely to buy from them. Go back to the drawing board.