Very cumbersome to use and not very smart 1/5
Lots of issues making my order.
By A. J b
The menu does not come up when you press the menu button.
By Rayzor II
App has flaws
No ApplePay Through App 1/5
I applaud Shake Shack for the ability to use Apple Pay at the store, however I am continually frustrated by the fact that they don’t allow Apple Pay on the mobile app. The second thing that frustrates me is that the only option in the app is to save your credit card information, which I don’t want to do. Too many merchants have had their servers broken into: Home Depot, TJ Maxx, Marshals, Target, Dunkin’ Donuts, the list goes on and on. I don’t want my credit and card information saved with the merchant.
App is horrible 1/5
This app has not worked for me in the past year. Every time I try to order and pay it gives me an error message. I have tried deleting it and then downloading it again and it still doesn’t work. Why have a app that works less than half the time?
So easy! Intuitive UI 5/5
Job well done on the app.. simple menu, simple app.. very easy to order
Needs a upgrade 1/5
This app makes it hard to edit your order, pick up details once you hit check out. I had to enter my order 4 times
Loving Shake Shake 5/5
Best burgers anywhere!!
App review 4/5
Great app overall and convenient. I wish they would add an option to customize and ask for sauces.
The best!! 5/5
so good!!! I wish they would let you order extra sides tho!
No longer allows me to add to the checkout cart 2/5
By Review Nickname JC
This app used to work for me without fail. But now, even when updated, it doesn’t allow me to place orders the last two times I’ve attempted. So I’m able to select and customize but not “add to bag”. It was nice when it was working.
Doesn’t work 1/5
Does not let you set your location and therefore cannot order. 100% useless.
Y’al don’t have any condiment sections and condiments never get put it
The midtown east crew rock! 5/5
By BX BURGER CO
Love shake shack but the midtown east location makes it even better. I literally just observed an employee spring down the street to catch up with a customer that left part of their order behind. That is real dedication, and team member like that are to be kept and recognize .
Good app but be cool if you could add toppings or say light or extra toppings
First time 5/5
I never tried the cheeseburgers and milkshakes but will always be ordering them from Shake Shack from now on!
Good food 3/5
By Rex Nibo
There is no option to go back and change or add order when on the app.
App doesn’t always work right! 3/5
Sometimes the app works perfectly fine, but then other times it has a hard time working. For example it took several minutes for it to finally go to checkout a little bit ago, then there was “something wrong” with actually checking out, so I had to restart the app again. And yes, I updated the app right before using it.
Note: I will still use the app because I love their food, so this isn’t a rating/review of their food because that Shake Shack’s burgers are
However, the app itself, just has issues from time to time.
Very slow processing. Have had problems before. Had to restart order 3 times. That said, it’s otherwise a well-designed app.
Doesn’t accept Apple Pay 1/5
Having to input credit card information on an iPhone app is very anti-customer.
Need a few extra 3/5
By GiGI SZ
Needs a little bit of work, I don’t see the option on editing my order.
App awful 1/5
Love shake shake but the app is awful. I just had to enter my order 3 times on my iPhone. App froze twice then I selected Apple Pay which didn’t work. Then it kept telling me to enter my name which wipes the order.
Add User preference 1/5
By lord jason villairifon
Does not allow user specifications such as no cheese on burger when it’s stacked with a mushroom. Please update
Orders dosen't work 1/5
I check my on my 2 phones and after checkout app shows error. I cant make order in this app.
Nice app but no apple pay support 4/5
Would be nice if supported apple pay
App is ridiculous
The app is ok but the wait is not. 3/5
The app works just fine (Apple Pay would be nice though) but you need to improve your fulfillment. I never waited less than han 20 min to get my order. What is the point of pre-ordering if I wait the same time as people that order from the till? Shouldn't be hard. All other places get this right...
Unable to select a shack 1/5
By Jeff Herman
To get started you need to select a shack. When you tap on the location, nothing happens. How does this app even work?
Unable to order 1/5
By Hangry for 2 hrs
Couldn’t even select a shop to order a burger... never even got to the food ordering menu because there was no way to select a store and it stuck you in that screen with no way forward. Ended up giving up and finding another place to pick up food.
Can’t Choose Store 1/5
Couldn’t even choose store and order anything. It shows the stores in area but no way to select!
Apple Pay 5/5
I wish it had an option for Apple Pay. Otherwise it’s great
Favorite Burger Place!!! 5/5
Best Burger place in Lexington!
App didn’t let me order 1/5
App didn’t let me choose the time to order no matter where I clicked. Guess I’m going to In N Out
Needs Apple Pay 4/5
Needs Apple Pay
Holy convenience Batman! 4/5
Great app... easy to use. Only problem is I couldn’t use Apple Pay or my Apple wallet but it is great
Shake shack rocks! Delish food! Fast & always amazing service!
Love you !
Good food, bad security 2/5
Don’t leave any payment information in the app because that will allow fraudulent orders to be placed on your account
Multiple orders 1/5
Why can't I put multiple orders in at the same time? I try to reorder and the screen dims and freezes
Better customization 3/5
As a vegetarian I am pretty much limited to the veggie burger, but I can’t even customize it to have cheese :(
I LOVE SHAKE SHACK 5/5
By Jung May Wong
I eat it for every meal every day. I am bankrupt.
Need more options 4/5
Great app. More side options and condiment options needed tho.
And promotions would be nice. :)
Doesn’t even load 1/5
Waited about 10 minutos for it load and nothing happened tried the same today and it still doesn’t load.
Pickup time is way off 1/5
The makes you select a pick up time or do ASAP, which automatically just assigns the next closest pickup time. The issue with the pickup time is that they don’t actually start making your order until the stated pickup time, adding 20-40 minute wait if you show up on time. I would recommend using the web portal. The ASAP option actually sends the store the order once you place it.
Can’t order for ASAP 1/5
Wanted to order some food but the only option for pickup was 1.5 hrs from the time I wanted to order. I’ve seen the order with ASAP pickup but they option seems to disappear sometimes. Doesn’t make sense for an app that is used to order doesn’t have an ASAP pickup option consistently.
discount code did not work 3/5
By color of water
super disappointed. received email with discount code. tried to use it on last day of promo. ordered through app and code was not accepted.
Promo code not working 1/5
I tried Thankyou and Newyear and neither code worked
Promo code doesn’t work 1/5
By rich s h
Was sent an email encouraging me to order with a promo code. Code did not work online or in the app
Disappointing rewards 1/5
Received a couple of BOGO emails THANKING us for being Shake Shack loyal customers...but when we tried to use the offer, the offer did not work. We went ahead with our order anyway & picked up our food. We were told that the offer excluded “doubles”. WTH?!?!? In the past, SS’s BOGO offers worked with “doubles” - they would just subtract the maximum amount redeemable... but no more, I guess. Totally feeling appreciated. AND then you select INSIDE PICKUP versus the pickup window, but they don’t allow you inside. SS can do better.