My experience 5/5
By SageTheSaviot
Well packed, good delicious food, no complaints here!
Tip for pick up? 1/5
By JMarcil
Asking for a tip on a pickup order is a horrible business practice.
App kept freezing! 2/5
By Frank1307
App kept freezing!
Weird bugs, bad UX 3/5
By Moogleii
* The add to cart button randomly disappears. Restarting the app doesn’t solve it.
* promo notifications don’t land anywhere meaningful in the app, want the deets on the promo they just pushed you? Too bad. I got the code but…. How do I qualify? No idea, notifications gone now.
Super slow for online order 1/5
By Tornado_Lover
This is my second time experiencing the super super slow pick up order. I ordered on App more than 40 mins ago and I am still waiting in the store. I doubt they put online orders in very low priority to finish the in-store orders first during busy hours. Too bad 👎
User Experience is ⚡️Shacktastic!⚡️ 5/5
By ✨therealgood✨
Seriously! Love this app. Skip the line! Makes ordering smoothie-smooth.
Food 5/5
By ahmadcamara1
Delicious
Great app 5/5
By Medieval Knievel
Works how I need it too, and is intuitive. Ordering ahead with the app is the only way I order anymore.
Awesomeness!! 5/5
By Bedfordsusa
This app rocks! Fast, and convenient!
Okay 2/5
By J0suka
Weird app
First time use 1/5
By SoCalS13
First time use everything works till you try to check out and kept getting error message processing. What a wonderful experience I’ll keep the people at the counter order takers employees and fire the over paid tech team cuz it’s not working! Rediculous… the UX is great and so is the UI but what good is the app if the rest doesn’t. Seriously sis appointed.
Good 5/5
By cool kid 1000$
A bit expensive but worth it .
No location options when we choose delivery 1/5
By QuincyDog15
When
Credit card entry 1/5
By Ty Ty tutti-frutti
It is broken
90% of the time Apple Pay or pickup doesn’t work 1/5
By WAT2BA
It’s been like this for almost 2 years. 1/10 chance the app works to order pickup or delivery. The rest of the times I have to use another app (I.e door dash) or go inside
Zero customer support 1/5
By 3xRC
Your customer support options for when they mess up your order are as follows: a link to the general shake shack website to submit a complaint, or the general uber eats customer service line…who direct you to the shake shack website. Awful.
Payment straight up does not work 1/5
By Seamless' NUMBA ONE
Tried to pay for meal and it won’t accept it
Doesn’t work at my local Shack 1/5
By austerlitz6
Every time I try to order from the app, it says the Shack is closed for the day, no matter what time it is. Used to work great!
Disappointing rewards 2/5
By QinTheLou
Received a couple of BOGO emails THANKING us for being Shake Shack loyal customers...but when we tried to use the offer, the offer did not work. We went ahead with our order anyway & picked up our food. We were told that the offer excluded “doubles”. WTH?!?!? In the past, SS’s BOGO offers worked with “doubles” - they would just subtract the maximum amount redeemable... but no more, I guess. Totally feeling appreciated. AND then you select INSIDE PICKUP versus the pickup window, but they don’t allow you inside. SS can do better.
VEGGIE SHACK IS SO GOOD - Add crispy shallots! 5/5
By Slepaniganspotato
I used to get the hot dog from here and loved it, until I switched to a plant-based diet about 2 months ago. I was so excited to see that the veggie burger option looked so yummy, I added crispy shallots to it and it just made the whole sandwich elevated!! I am happy I can still eat here on a plant-based diet, it’s currently my favorite burger actually. Please add the crispy shallots as a permanent option to add in the app and I will be a customer forever!
Found it harder to use compared to McDonald 3/5
By 海归金融界
Too many steps. Should improve the App
Constant issues 1/5
By iHateExpressVPN
Bugs out every other time I try to use it. Often I just give up and go elsewhere. Currently, it says that I’m offline. Well how am I submitting this review then? I guess the frustration with the app helps me save money, so thanks!
Promo Codes don’t work 1/5
By Dvlpz
Twice now I’ve received promo codes. When I add them, the app won’t accept them. I’ve missed out on a free burger and a free shake so far. What gives?
Cool promo 5/5
By SussyAmong
Free shack burger, it was pretty tasty ngl
Constantly bugged 1/5
By rivercrab23
This is the worst app from iOS I have ever installed, it bugs almost every single time I use it, and it’s impossible to open the app ever after the bug (without reinstalling it).
False advertising 1/5
By Chuck Coleman
Tried over and over again to use the burger bud code and it would not except my order. I followed all the instructions and it exactly what the message told me to do but yet and still would not except my order.
Promotion issue 3/5
By Jack shk
Was supposed to get free burger when ordering but checkout said it wasn’t eligible
BURGERBUDS code not working 1/5
By jyblazze
Tried everything I could and would not work. Thumbs down
Waited 30 mins 2/5
By Maidance
Obviously much faster to order in person. Never got a text saying it was ready. The order didn’t even have my name on it just my phone number. Hella inconvenient
Always a Treat 5/5
By Khg51
User friendly app and good food!
Terrible customer service 1/5
By Hot dangnit
It’s just nice UI - the actual service is really bad. To explain: Shake shack uses Uber as a third-party delivery vendor. If you have any issues with your delivery, and I mean any, you can’t actually use the app’s customer service call line. It’s a total mirage. Wild to think thousands of people have likely clicked that same button to call the help line only to be told they’re out of luck because the app’s delivery customer service reps (Uber peeps) have no way of pulling up your information. I normally love Shake Shack but after seeing my delivery be carted off by the driver in front of my eyes in front of my apartment, I really can’t recommend anyone use this app. Stick with Postmates, ya’ll.
Promo code didn’t work with app 2/5
By Carmelina Ave
No explanation or reason. Just didn’t work. After it was sent to me
Refund policy 1/5
By _FrostyTits_
How is there not an option to refund if your order doesn't get delivered? I shouldn’t have to wait for a 24hr review to get my money back when I never received any food
Coupon didn’t work. Burgerbuds 1/5
By Nyc theater geek
I will use an app it works. Even this review I can’t read because it is white on white background.
No help on app 3/5
By XzNOEzX
My ordered was canceled and was never told why even after calling store and waiting forever for a answer.
No comments 3/5
By meatlova22
Would like the ability to order avocado on my burger but couldnt comment and wasnt a choice…
Buggy 2/5
By Daryl Zero
Won’t let me see the menu without starting an order, but the indoor pick-up button doesn’t work. I have to “change shack”, select the same shack that was listed before, only then can I start an order. Still no clue what the black & white shake is…
Pretty but missing basic functions 2/5
By Jingying
The app is very pretty and intuitive, it it lacks basic functions that other ordering apps have. You cannot set a default delivery address or delivery message. If you accidentally switch to pickup (easy to do due to the location of the button), there’s no way to switch back other than to restart your order. And there is NO WAY to contact Shake Shack if there’s an issue: if the delivery driver does not deliver, the delivery company must confirm the error is theirs (10-15 minutes on the phone) and then give you instructions on how YOU YOURSELF can email Shake Shack and request a refund. It’s the most ridiculous thing in the world. This app needs a way to report directly to Shake Shack and request a refund from within the app. I’m deleting as soon as my most recent issue is resolved.
Trash 1/5
By terriszy
Super buggy, fet lunch somewherre else
Messed up order 1/5
By agdhehdudbdhshdhdhdj
Forgot my fries in the pick up order
No notes available 3/5
By ThisisDH
I feel like you should be able to make a note on your order. I cannot stand American cheese, and wanted to substitute cheddar but there is no option to say this. I had to ask the girls at the counter before I ordered it. We will see if they remember. Maybe your customers want light Mayo or sauce, or extra lettuce or pickles. It wouldn’t hurt the customer experience to improve your app this way. Minus 1 star.
My first order with you guys was incorrect, and it took over 20 minutes from order to get my burger. Your customer service team sent me a $15 dollar coupon code, which would not work when I just ordered on the app. This is very disappointing. Minus 1 star.
DH
No notification when order is ready 1/5
By pizza_dough
I only rate apps when they’re REALLY GOOD or REALLY BAD.. nothing in between, because there isn’t enough motivation. So here’s what’s really bad about this app: every time I order for in-store pickup, I am not notified when my order is ready. I think I have received this notification only once before out of several orders. The email I receive immediately after ordering says I will get a text when my order is “almost ready”. Instead, I may be sitting in my car, waiting, only go inside eventually and find my order sitting there, already cold, with no notification at all. I can only assume it’s up to store staff to take some action to notify me, since the order receipt email comes IMMEDIATELY and without fail, and since I received an “order ready” notification once before. But this, I would say, is a problem with the app, not the store. If the store’s computer is capable of printing a receipt that is then attached to the bag, the receipt printing process MUST AUTOMATICALLY notify me that my order is being bagged. Anything less than that is below par for the course for modern curbside store integrations. Less of a major issue, but also, please use push notifications instead of SMS/email.
Kept going down when trying to sign up 3/5
By Doglovercm
Kept going down
Super nice staff 5/5
By britl0723
The staff is always so nice and quick at the Burbank location. You guys are awesome! Yummy burgers and surprisingly yummy chicken bites.
Needs work 1/5
By JBuTu
When I log in via Apple, the app does not know my order history, even when I log in via Apple again on a later day.
My pick-up order at the store was recorded with the first four letters of my first name. Not my last name and not my whole first name (5 letters).
So, the implementation is a little off.
Easy to use 5/5
By Addicted angry bird
Haven’t had any issues with ordering and it’s easy to use!
Great food great service always consistent 5/5
By ascorpionmalika
Excellent
Unresponsive and error prone 1/5
By kr198328
The buttons did not work half the time. I had to quit the app multiple times to be even able to select my order. The app also wouldn’t take my credit card, even though I triple-checked that everything was entered correctly. I finally got it to work with a different card, but that too had issues and only worked after I restarted the app yet again.
The best 5/5
By MBE89
THIS JUST BEST FOOD
