Terrible app 1/5
I have used this app a few times and it has failed to locate stations and misses the pumps. After trying a few times, it times out and will not allow you to do anything. I end up swiping my card in the end and defeats the purpose of having the app of convenience. It actually makes it inconvenient and waists time
The app no longer works again 1/5
By Da Trufh
So today, I decided to use the app to pay for fuel using Apple Pay only for the app to generate two error issues, which then took me to my daily transaction limit being reached. Shell, you need to get it together!
Works with Apple Pay 5/5
By Randy Medlin
I use this app every week, and I love it. Great gas and great mileage.
Cannot add Shell Card as a payment method 1/5
This feature hasn’t worked EVER. I have tried calling support to no avail. Exxon Mobil app works perfectly - why would I use Shell?
OMG what a stupid app! 1/5
By Gravitar junkie
I’ve been using the Exxon app for several years now. It is user friendly. Today I decided to try the Shell app. I pulled in the station, opened up the app and couldn’t figure how to choose the pump.
When I finally did get that figured out I wanted to fill up and pay. You have my credit card associated with the app. It gave me choices of $5 $10 $20 etc. It told me that station didn’t accept complete fill ups.
I don’t see why I can’t fill up and whatever amount I use is charged to my credit card.
I guess I won’t be filling up at Shell. It’ll be Exxon or Chevron. You’ve lost a potentially good customer.
Adding a card is not working 3/5
I have applied for a new card, but also wanted to add the husbands card in the app so that I had both. The app doesn’t allow me to add an existing shell gas card
Never Works 1/5
It’s amazing how unreliable this app is. It never recognizes any stations and even when you go inside the station the cashiers don’t know what to do. I actually drove to two different stations in an attempt to use my fuel rewards - neither one worked! I finally decided to just delete the app completely and use the Exxon rewards instead. At least theirs works reliably.
Can’t use my shell card 1/5
I have had a shell branded card with the 9 digit account number since 1970. I have no way of using this card with the app. Ridiculous to alienate your most loyal fan base!
Payment limit 1/5
I like the ability to use an app to pay. However, I do not like the fact that I cannot get more than $50 at a time. When I use my Fuel Rewards discount card there is a 20 gallon limit which I am good with since my cars have 20 gallon tanks. But the fact there is a cash limit is not good since the gas prices do not let me get a real fill up for $50.
Your competitors apps let me fill up.
Great gas mileage! 5/5
I absolutely love this app. Shell is the only gas station I get awesome gas mileage. ❤️
From the US, visiting the UK, can't use in UK 2/5
I am from the US, visiting the UK long term. The Shell gas stations list the app, and this is the only result in the app store, but it doesn't work in the UK. How do I get the UK version? Why don't you include UK and other countries, besides US, Canada, and Puerto Rico in the same app?
What’s Wrong With Pay & Save
Still useless 2/5
When I go add payment of Apple pay it opens up the wallet and goes straight to adding a card instead of using one that’s in there. Very sloppy programming.
Simply Magnificent..! 5/5
I absolutely love this app. It’s a great way to save & receive rewards as a loyal customer..! Simply Outstanding..!
Pay & Save with Shell cards 5/5
UPDATE: Shell has resolved the Fuel Rewards branded credit cards issue. You can once again add your Fuel Rewards card to Pay & Save. Great app once again!
This app WAS amazing when I was able to use my Citi Shell | Fuel Rewards branded credit card with it. With the v1.1.0 update they added the ability to add the Shell cards as payment methods and everything was awesome. Then out of nowhere they updated the app and removed the ability to use Shell cards. And if you were one of the few that added it prior, it is now disabled and they remove your Shell card from your account. If you are a Shell card holder then I do NOT see a point to use this app and wouldn’t recommend it. Like I said this app WAS amazing but they killed it for their loyal fan/customer base. Very sad, hope they will fix things soon.
You won’t regret the savings!!! 5/5
Love this app! Thanks!!!
No rewards 1/5
I would like to give you 5 stars because it is a great and easy APP but I am giving you a 1 star because I have used it for over 20 times and every 4 fill-ups you are supposed to get extra 5 cents off and it had not done it for 2 times I have supposedly earned them. After it gets fix I might give you 5 stars.
Would be nice if it was accepted at all shells. 1/5
Sign up was easy. Also easy to link my FR account. But I’m literally sitting in front of the pump and app says I’m nowhere near a station...
Cali dude 5/5
Saving ⛽️ for long trips,works for me"
this app does not work 1/5
it's very slow I just want gas and I have to create a bit every time I need gas it's fu$&
Good, but could be better 3/5
My only complaint is that I cannot fill up my 35 gallon tank with 1 transaction. Every Shell limits me to 20 gallons at a time and sometime $70 is a limit too. Having to do 2 transactions to fill up is VERY ANNOYING in the Houston heat!
Didn’t find a single station 1/5
So I tried to use this app and it couldn’t find the two stations I went to I figure maybe the first didn’t work because it was a circle K with Shell pumps, I went to one that i know is a Shell station nothing kept saying no location try again. If you are able to get to work it please tell me.😡
Good App 5/5
Worth the time in downloading it
Shell pay app 3/5
By Sorta Walmart
Was great but last update screwed something up. Now my shell issued gas card is not linked and I can’t use it via app
Bad App 1/5
This appears to be an insecure app...I’m presently dealing was issues of unauthorized use...
No supports Apple Pay 5/5
With the latest update it now supports Apple Pay, which makes it more convenient to use.
Doesn’t recognize Apple Pay 1/5
When I try to select Apple Pay as my payment method, it takes me to settings and wants me to add a card to Apple Pay, even though a card has already been added. I can’t get past this step. Please help!
Not working 1/5
App is unable to find gas station reported a few times to support without look. I guess they don’t want to fix it.
Listened to my feedback 5/5
By Sai 1997
Thank you team shell for adding support for Apple Pay and the app is now complete with Apple Pay I liked more using the app after this update. I also like the discount with fuel rewards
Thank you shell
Apple Pay Support Finally 5/5
Works very well using Apple Pay through the app at the pump.
Love it ! 5/5
My local Shell is always crowed with long checkout lines. Now I don’t even have to go in just to pay for gas and don’t even have to worry about paying with my card at the pump with all the credit card fraud going on. Thank you so much Shell !
Apple Pay 5/5
Yes they finally added Apple Pay! I will be using this all the time now. Works great. Could be a little faster when using at the pump but it’s not terribly slow.
Literally the worst app I have ever used. Never have found myself more frustrated than trying to get gas without my wallet and this app crashing repeatedly with error messages.
It’d be better if I’d show the gas prices with and without wash
When it works it is convenient. It often wants user login. It often doesn’t recognize a shell station when it worked there previously. Too many screens to troubleshoot issues. Complete waste of time for me.
Can’t add my card 1/5
I have tried and tried and it will not let me add my Shell card. Have installed and uninstalled the app multiple times and can not add my card. Frustrating.
Shell App 5/5
By Marvelous Marvene
I am enjoying the features this app has from using my phone to pay to locating a shell station near me.
Can't locate gas station 1/5
While I'm at the Shell gas station, the app can't locate that, always shows error.
Filling Up 4/5
Great app. Just wish it would allow for more than 20 gallons. I get it. You don’t want $0.05 off of 100 gallons. How about allowing me to fill up and just discount the first 20 gallons? 🤷♂️
Review Shell ID-10058846 5/5
Very organized, clean and fast asístanse.
No car wash code 3/5
This app works great with savings and all but when I spend an extra $11 for car wash, I’d like for the code to show up. I tried it twice and still nothing. Receipt on the app shows the location, time, date, the car wash I added, and how much I spent/saved but no code. Not even on the car wash code section. Please have it fixed since I’m really trying to be paperless.
It will not let me put the information of my car 1/5
No me deja poner la información de mi carro
By Caleb Stallings
Have attempted to use 3 times app has crashed and forced me to logout and redo the entire process
Transaction issues 2/5
There's a 2 transaction per day limit. If a transaction fails, that counts toward your daily limit. Which makes absolutely zero sense. Yet after contacting Shell support, they say it's "working as intended."
It also seems like their servers are offline more than half the times I try to use it.
Terrible & Unreliable 1/5
Never connects (even though I have full signal).
Never signs in.
20 gallon limit on “fill up” - my truck takes 24 gal to fill up. Extraordinarily frustrating to have to do two transactions.
Sooo many technical errors 1/5
This app always errors out and logs you out, then will not login properly(“technical error”) not worht the hassle. Ive been trying to get to work for past 1/2 hours. Keeps going to “server error” after waiting for it to load. Does not matter if wifi or cellular!!!! Waste of my time every time i try to use!!
Does not work 1/5
By Jay XIV
I utilize the Mobil Speedpass app and it works flawlessly. I tried to use the Shell app at several Shell stations near my house and it either searches and does not recognize where I am or says there is an error and to check back later. You can do better Shell.
Rarely works 1/5
On the rare occasion the app actually works, the Shell station I am using doesn’t accept payment through the app.
Terrible experience setting up Shell credit card to work with it, also. Took weeks and numerous phone calls.
Horrible User Experience 1/5
I downloaded this because supposedly you can link your PayPal account and use it to pay at the pump. Every time I try to sign in, I see a loading spinner, and then it just returns to the login screen. I tap on Submit again, and then I just see an error every time. I can't do anything with the app. Don't bother downloading.