Payment Method issues 1/5
This app was great until I had to load a new payment method. My synchrony card works at the pump and my previous card was easily entered into the app along with 2 other cards for payment methods. Now I can’t enter any thing that doesn’t say shell on it as a payment method. What was done to the app so you can no longer enter your personal payment methods? This app was great before, especially with COVID-19 and social distancing, but now it’s a waste. Please reset the app so any payment method can be entered and used through the app. All my cards work at the pump so they should be able to be entered into the app and used that way.
More development needed 1/5
A great start but poor execution.
Can’t use reward points from stores such as Home Depot or Fred Meyer / QFC. Purchase fails to validate if you try to enter reward card or number manually.
Price on pump is not what you pay, when using this app $0.10 is added to price on pump.
Doesn’t apply fuel rewards 1/5
It shows available but doesn’t let you apply. Pointless if I have to swipe cards anyway
convenient but... 4/5
convenient to use but be care if adding a wash. I’ve purchase (2) car washes and I’ve yet to get a code. the codes do not show in the car wash codes section and the receipts say “non-fuel item”. the first time I remembered to go back inside and ask for it but most recently I drove off and now have to go back to try to get the code😬😬😬.
Great app 5/5
Didn’t Work 1/5
The app did not work for me. After hitting the link in the confirmation email I got, nothing happens. The app just opens to the same page it was on before. I would be willing to change my review if this was fixed.
Use it all the time 4/5
Hopefully it’s more secure than a card where the pump may have been tampered with. The only problem I have is that it’s slow in connecting. I think resetting my phone 6 times is the quickest I’ve been able to get it to recognize the station. I have to clear my phone’s cache several times before it’ll hook up. I’ve even had to restart it a couple of times. I’ve NEVER gotten it to connect on the first try. Very frustrating, but far more convenient than the card.
By Nick Nestor
In Oregon, we don’t pump our own gas and instead have attendants pump it for us. Because of this whole COVID business, being able to pay from my phone has been awesome. The only request I’d have is to make the app CarPlay supported so I don’t have to yank my phone out of the cradle to pay, but I have no idea if that’s even possible. Thank you guys for a phenomenal app!
Why do I still have to go into my browser to pay my FR MasterCard (manually... ugh)?
Why is there a separate FR app?
You’re an oil company... right? $eriou$ly?
Unable to create account using Fuel Rewards 1/5
By Dookie 2x
I’ve tried a few times to register but I keep getting this error: We couldn’t complete your request. Please try again or call 1-800-Go-SHELL for support. (E000a)
I’ve tried it on different devices but it persists.
Payment methods more common to me should be added... like, my bank; my Uber Card (I drive for Uber). I don’t own a Shell Card and would rather not as I have more credit cards than I care to already. The Fuel Rewards, though, is great got the gas savings!
Set up in 2 mins 5/5
Super easy, pay with Apple pay, don’t touch anything
Fill up and dip 5/5
Takes me an 5-8 mins to put in 10gals and leave.
Love it 5/5
By Big T-Rod
Doesn’t Work 1/5
Tried 2 different stations both times it said it couldn’t find a station. Went into station finder and both times it showed me right on top of the station. I use the Exxon Mobile app all the time and never had this issue
Well, downloaded the app and went to my nearest shell to fill up with some diesel. So I fill up the truck and go to my app again and nope, nothing. The 0/4 fill up meter was still empty. 10 hours later, still empty. The app does not add your fill ups to the meter. What a joke shell. Deleted.
Easier access would be nice. 4/5
This app is would be great (5 stars) with couple of improvements that could be done to it. I love the fact that i can pay with Apple Pay without using my credit card at the gas stations.
1. Apple car play support! This would allow me to start the app while I’m driving, hence speed up the process.
2. Being able to choose the gas type number from the app would be amazing.
Needs car play support 3/5
Needs car play support for vehicles that don’t support app downloads... would be super convenient to use the radio screen than pull my phone out ... just set up a pin for authorization instead of Face ID
4 star 4/5
This app is pretty good. Sometimes the pay at the pump doesn’t work. But overall not bad
Awesome app 5/5
By kojo daCosta
Effective and friendly app
Credit cards no longer work 1/5
App stopped.allowing American Express and Bank of America credit cards. I refuse to get multiple gas company credit cards so I’ll give another brand my business.
My rewards, 1/5
By Sal T J
Looks like when I add my bank card yesterday I lost my rewards?
Waste of time 1/5
Great addition to Shell 5/5
It pays to use the app 5/5
Safe and easy to use😍😍
No Gift Cards in Payment Options 2/5
This app would be a lot better if Shell Gift Cards were in the payment options.
Waste of time 1/5
Doesn’t support American Express as a payment option. So why offer American Express rewards for using it through the Shell app?
Unable to like shell credit card, customer service is no help either, not answering calls
Works Well 4/5
I like mobile payment convenience and not having to slide my physical card at the bump or in store. I would like to see 3D Touch app icon shortcuts return on the next update so I can skip the taps of opening the app and waiting to find a station before typing in the pump number, just 3D Touch and take me straight to the pump entry page!
Payment methods 4/5
I like the addition of payment methods in this release but would like to see shell gift cards added as an option to pay with in app. 4/5 stars until this feature is added. Thank you
Better Savings via pay methods. 4/5
To whom this may concern:
I appreciate the effort in getting this app to work and improve the life of people.
Just want to make a recommendation that you should allow us to get cash price for all credit or debit cards we use in the app.
Often, I’m charged full price for using my a debit card. Kinda defeats the purpose of encouraging people to paying through the app; if I’m not going to safe by paying through the app then what sense does it make to use the app. May as well stick to using a physical card for payment method since that actually helps save a few bucks.
It’ll be good if all payment methods are allowed to use the cash price. Anyhow, Just something to think about.
I’m updating my review cause now you can use PayPal, Apple Pay & Shell credit cards.
Great start 4/5
This is a fantastic app. I really wish that Shell would also support dark mode and Sign In with Apple. Sign In with Apple is the most important feature to me for security purposes.
Doesn’t work 2/5
This app only works half of the time!!
Surely you can copy the other fuel apps and post local prices
Can’t sign in 1/5
Looks like shell has a broken system. Reset my password several times but couldn’t sign in. Couldn’t create a new account because the email is already in use. Bad experience.
Good app 4/5
Good way to save money on gas. Nice that you can see gas station locations but it needs gas prices on there as well.
Since the last update on the app, when it gets to authorizing the transaction then it crashes and the app closes on its on.
Any future updates to solve this?
No customer service 1/5
The app only works 30% of the time. Every time there is a mandatory update, it gets worse. There error is always “there was an issue with your payment”. You call the bank and they say, it’s not an issues on our side. Tried adding Apple Pay and still no success. You only get two attempts a day and then you are locked out. When you email tech support, it is several days before you get a response, and it’s usually response of blaming the bank. After 6 incidents to support, I gave up and deleted the app. The clerks at the various stations have no idea how the app works. I was mad enough to stop buying fuel from Shell and drive father to another fuel dispenser.
Love it. 4/5
Cuts off at $15 1/5
Why does the pump only allow me to get $15 of gas when I pay at the pump with the app?
Easy to use 5/5
Great app; tracks receipts and is easy to use
Beautiful redesign! 5/5
Love the new redesign! So intuitive and easy!!
Can’t use it 1/5
You can’t actually add a payment method. Just perpetual error messages. So yeah, can’t really use the app for much.
Terrible App. Gave up trying to make it work 1/5
I could not connect, or add, my Shell gas only card to this app. My Shell gas card account is established, bills come in on time and they promptly post the payments I send them. But I could not link that card to the app.
Multiple calls to Shell for help with this was not productive and very frustrating....you get the “I have to transfer your call” run around forever.
After my promotional credits ran out on the Shell gas card, I went back to getting gas at Exxon stations.... Exxon’s app is so easy to setup and use.
Not the best 3/5
By Yoshi jbzy
So my gf goes and gets gas but forgot the gas card. So I thought I could use the app. I could just look up her gas station (shell) and I could do that. Nope! Only does your current location.
New update 2/5
I loved the app before the update. Ever since this new update came out, it has been crashing constantly. I haven’t been able to pump gas using the app. Hope they fix it soon
Registration Process is SUPER Flaky 1/5
Wouldn’t even let me create an account E000a error. I develop mobile apps for banks and have done contract development work for Shell so this comes as no surprise.
Finally realized that the password has to be EXACTLY 8 letters or digits only! OMG seriously! The Shell CIO should be fired immediately!
During the email confirmation step it got hung with click the email confirm link and finishing the sign-up process. I finally just had to kill the app and luckily my credentials were created. And this is on the latest iOS.
Our company has a fraction of the resources Shell does to develop apps and they are so much better than this.