Inaccurately Overcharged 1/5
Beware! I had to explicitly tell my shopper to include the receipt so that I could compare against what I was being charged by the app. Yes, the service preauthorizes an amount higher than the total, but only ever adjusts to prices as listed in the app. However, I have consistently had discrepancies where the prices in the app are higher than the actual store and am thus overcharged! Support is a nightmare and sends canned responses. I’ve had long email threads where I’ve had to explain this issue with support and attach images from the app, my credit card statement, and the receipt and even then resolution is hit or miss. I’m coordinating with a tech journalist to see how widespread this issue is. Until Shipt resolves this issue, I would say stay away!
Horrible experience 1/5
Very bad experience with this company be careful. I used it almost a month ago, the shopper never came to my house with the grocery shopping, after 2 times complaining about it, they promise a refund after certain time and never received my money back. Be careful if you used this app.
Shipt is great!! 5/5
I love Shipt ! I don’t drive, so I depend on them all the time for my grocery shopping. Their service is very polite and I decided to go their yearly membership.
Thank you much !
Endless loop on login screens 1/5
By Felix der Kater
Produces an endless loop in login screens. Send verification code. After entering the code and clicking Verify nothing happens. Click it again and the code is now invalidated. After that it is back to the original login screen. Waste of time and subscription fee.
When does this app work? 1/5
App randomly decides not to work for whole days at a time - “Oops! Something went wrong” error message prevents login for whole days. Restart the app, delete the app, redownload the app, restart the phone - nothing works.
Don’t support this company 1/5
Go to coworker.org and search “shipt resolve tip issues and ongoing theft”
The company is stealing tips from their customers and not being transparent in their operations. New shoppers will have their first ten orders working as usual then they’ll shadowban offers from you.
Thank you Shipt 5/5
I have to say, I have not had to return not one item 👏👏 The attention to detail that the shoppers take is really appreciated!💕
Service fees! 1/5
Now on top of our membership fees they’re charging service fees! For service that is continuing to get worse! An absolute joke and we’ll be canceling our membership because of this.
Not a Fan 1/5
The app is glitchy even at the best of times. I also just tried to order groceries. The app kept giving me an error, then eventually said I had insufficient funds. I found that it took my money but never actually placed my order. Will not be using Shipt anymore because of this.
I like Shipt 4/5
I like the service and have been using it for two years. My only complaint is that on the rare occasions when there is a problem, the app’s chat service drops chats. And when I had to call customer service late at night I got dropped calls and one rep who put me on hold for… forever.
What the he**?! 1/5
I’ve been using Shipt through the app for at least the last couple years and it’s been a lifesaver for me, until recently.
Over the last two weeks I’ve been getting odd screens I’ve never seen before that preclude me from getting to the order screen. I followed every suggestion from chat and online, all of which did not work. I’ve left messages with the developer to no avail. Now I’m desperate and need groceries, but the app is telling me Shipt doesn’t deliver to my address YET. That makes no sense because, as I’ve stated, I’ve been using the app fir delivery for a couple years.
If this is a change, I guess I can’t do anything about it, but if it is a change, why hasn’t Shipt let people know?! Seems like it would be a simple and courteous thing to do. I’m so frustrated with the lack of communication, and for whatever reason I may never know, I have to find a new way to get groceries. Bad form Shipt.
App Issues all the time! 1/5
Every time I go to use the app, it prompts me to create a new account. I’m not able to log in to my account with my current log In info. This is extremely frustrating especially when I need to use the service. If this issue was a one time thing, I would not write this review. Unfortunately, if happens pretty consistently. I am not a fan of Instacart, but I have no choice to use it. I can’t use the Shipt app which is my preference. I love the service and the process are less expensive than Instacart. I just can’t use the app. All I want to do is place an order and the app is inaccessible. Realistically, how much time should I spend troubleshooting with no results, including continual disconnections from the live chat?
Do not use 1/5
I’ve used this app a handful of times hoping it would redeem itself. It’s impossible to reach customer service if you have an issue, and when you finally do it took two hours to come to a resolution when it could’ve taken 2 minutes. When you submit your order it gives you an delivery time, the delivery is always over an hour late. Also items that you choose there’s a 95% chance it’s out of stock. Save yourself the stress and shop with instacart instead.
Update list order/reorder removed. 2/5
Now it’s on an item by item basis. Another dum decision in iPhone app design. U guys are about to lose me. Another star removed.
HATE IT! 1/5
I was interested in using this app to shop because I noticed that they had more items available than other apps. For example, I could use this app to shop for clothes at Target vs just groceries. Mostly I would just browse to see what was available but the two times that I did finally place an order, both experiences sucked! First order: apparently my debit card had the wrong zip code or something…this wasn’t told to me until I placed an order that subsequently did not go through. But the card was still charged smh! I got my money back the next day but it was still ridiculously annoying…especially dealing with the nonchalant customer service woman. Other apps would’ve at least offered me credits or something, but nope not this one. I tried placing an order again today. This time it went through with no issues (of course) but it’s taking soooooo long and they have no way for me to communicate with the shopper! So I’m just waiting….tried to contact support but I can’t even get an agent smh! I HATE THIS APP.
Unprofessional and rude. 1/5
Unprofessional and rude. My groceries was never delivered many times. I don’t recommend; is a lot stress and very expensive. Woeful customer service; I call they hang up on my face; took my money and no groceries. Fraud; scammers
By Em 🤍🤭
Don’t use 😭 I made a purchase and they took 262.62 from my bank but on the app itself there’s no record of the purchase. I contacted them about it and they tried to pin it on me , now I have to contact my bank just to dispute it 🙄.
Mean Customers Leaving Poor Ratings 1/5
SHIPT AND ITS CUSTOMERS COULD CARE LESS WHAT WE AS SHOPPERS GO THROUGH! If we crash, get hurt, flat tire, get sick, or even die! We are even all risking our car insurance being rideshare drivers because rideshare is risky being on the road too much for rude companies, customer service high school graduates, and BOOMERS who don’t want to get wet or drive 3 minutes to pick up their own groceries!!!!and still got mouth to complain about ppl like veterans who are willing to do it with their children in the STORM and customer service who live to hang up constantly and think ppl want to work.
YouTube pays wayz more for me to complain about broke thots like youz!
This is side money!!!
Simply banning ain’t nothing you are another door dash, and will fade like one with inflation…
Worst delivery ever 1/5
Today was my very first time using this app/company nd it will be my last I received the worst service ever ! I had a delivery driver refuse to deliver my items because she needed to go feed her kids nd was saying it was too hot out nd she has cancer so she could Uber me my deliver because she wasn’t coming this is very unprofessional nd it has made me never wanting to return along with my family nd friends
Great way to shop! 5/5
This is the best way to grocery shop. The personal shopper pays close attention to the quality of the items I requested.
Horrible service all around! 1/5
I have repeatedly requested that if my order taker can’t find something to text me! They can’t even follow this one simple rule because they are trying to get away with something! This time instead of not getting something I got over charged! At Meijer they’re selling twelve packs of Pepsi buy two get one free! NOT on anything else. Today i also ordered the 4/$12 six pack 16.9 oz packs of Diet Coke Zero! Instead I received three twelve pack cans of Coke cherry! NOT ON SALE! I was just overcharged $13.19. I also don’t have any way of going back to the store and exchanging the problem! I’m stuck in a assisted living facility and don’t have family to help! They know this and use this to my disadvantage! I don’t know if I will ever be able to use This app ever again!
shipt services 5/5
totaling enjoying the services
Couldn’t tip but will next time.
Check ur charges 1/5
They overcharge even when the receipt shows certain amount the bank statement shows more charged. I was only using the app because I had a credit. Was over charged by only 6$ but it’s still an over charge. Slow customer service and they try to give you a app credit. Nope. Want my money back and no more service with SHIPT.
App has a problem 4/5
By hey rosie2457
The shoppers are quite good and the response to problems from the company is good. But the app’s search engine does not work on my iPad or iPhone and it didn’t work for me with my last order. The company responded to my complaint and issued me $15 to apply to today’s order. I would have ordered more if I could have put in what I was looking for. I went to old orders and found some items I wanted and then was able to order some items.
Bugs bugs bugs 1/5
By AT&T customer 2020
Cannot remove card. I have deleted and reinstalled the app. I have waited days for orders to process to remove a card with no solution. For some reason this app won’t let you remove a card that should work in the first place. The payment won’t process and then it won’t let you remove the card.
Then the support team thinks your an id*ot and tells you oh just delete the card. Yeah, no kidding.
This was a great app 10 years ago. Now it’s a racket.
My shopper was great but the app doesn’t honor the actual amount paid at the store and they charge you more. So along with a $7.99 delivery fee, $1.95 service fee, they make off with the difference between what was paid at the store (sales, discounts) and what prices are listed on the app. For me it was $6+.
Robbing people of their money 1/5
By julia Gillis
This company upcharges every single item that a customer purchases from them. The customer thinks that they’re purchasing from the actual store but in fact they’re not! They are purchasing from Shipt’s website and paying the prices that they want them to pay.
Horrible, they hire anyone and mess up orders 1/5
By Life, Liberty, Awesomeness
Ever since the inflation stared hitting, the shoppers have been terrible, untrained and can barely understand english. They mess up orders and add random items to keep the total the same. They do not call or text you for substitutions or out of stock items. It used to be good but that is no longer true.
App Broken 1/5
As others have mentioned, nothing works beyond the address screen. Already tried updating and deleting and reinstalling. Please fix your app and stop telling us to call you when this is obviously a widespread issue
Adding home address wouldn't let me to the interface 1/5
By Jennifer Okwudili
When putting new address on the app when I put it in it doesn't let me go to the interface
Sam M was fantastic 5/5
Was at work and had a terrible toothache. Decided to place order for medicine. My delivery driver Sam M was awesome. Very responsive to my text messages and got here at a great time.
Missing chat with Shopper feature and texts 2/5
Since the last update, the texts my shopper sends are no longer getting to me, and the in-app chat with shopper feature has completely disappeared. This is making it impossible to deal with substitutions, out of stock, and delays.
Great job shopping and delivering on time 5/5
By Abstractor 1
The Shopper Misti F did a great job communicating, shopping and delivery was timely. Most appreciated.
Deeply appreciated. This is a great service!
Total failure as a whole 1/5
1. Grocery items marked up beyond what they tell you. Example: Shipt says you can expect to pay about $5 more per order while a bag of shredded cheese is marked up by two dollars by itself.
2. Shopper is not allowed to give you the receipt or a photo of it to show the differences. I assume this is to hide just how much you’re being ripped off.
3. Shopper charged me for larger items that I ordered and then delivered smaller items. Example: They shouldn’t be able to scan a single can of Celsius and then charge me the $8.99 for the four pack. That shouldn’t even be possible, but it is.
4. Reporting errors does not get your money back and without the receipt to prove you didn’t get what you ordered (see point #2) you have no basis for a claim. Reporting errors also gets no response in general.
5. Between the yearly cost of membership, the delivery fee per order, the upcharge on the individual items, the tip for the Shoppers, and the errors above, this is not worth the investment for anyone.
Can’t sign in with google 1/5
By N/A 1234
Error says “oops something went wrong please try again”
By kellys ipoddd
Apparently the app cost money now ? Lol
Cannot get past the address screen 1/5
I just downloaded the app so that I can have groceries delivered to my elderly mother. Upon opening and scrolling through the 3 welcome screens I am taken to the addresses screen. I cannot enter a new address, I cannot edit the 2 addresses that populated from my Meijer account and I cannot go any further in the app. I cannot get off the address screen. So essentially the app is totally useless and I am unable to use your service. I’m running iOS 15.6
Please fix your time windows 5/5
By DISAPPOINTED DAY 1 IG USER
Every time I order through Shipt my time gets pushed back this doesn’t happen with any other delivery app. I ordered at 5pm a shopper was assigned almost immediately now at 7:40 I’m being informed that the time is pushed back then if it gets pushed back again, the groceries I needed to feed my family tonight I can’t get that I’m ordering because I don’t currently have my car which is why your business is even successful, it’s super unprofessional to think that THAT is ok when people have memberships. Dont communicate with customers at the last minute if you absolutely need to push the time back but you guys have an issue with getting the time right in general and that needs to be handled I only went through Shipt today because they had Winn Dixie on their app but I usually go through instacart because they never push back the time into oblivion or until the next morning. What the he** am I going to do with yesterdays dinner coming at 8am when I ordered at 4pm the previous day?!
FIX YOUR PUNCTUALITY.
So why is it that only two grocery stores are available? 2/5
I order from a variety of delivery apps and you all so say partner with those and more- so I was like WOW I’ll be able to get it all under one app- to my surprise my choices are CVS, Walgreens. And groceries which is the only reason why I downloaded the app - Rouses which I REFUSE to shop there 1 it’s expensive as H— 2 the owners were capitol rioters- no thank you 2 Winn Dixie which is father from my home than a ton of other options bc I know if the app developer replies will say it’s probably too far - so please don’t use that as your justification. Deleting app immediately wasted my time
App Is Pointless Please Read 1/5
Shipt service is the biggest joke among my group of friends. I try to make it a point to let people know so as they will not waste their time. Shipt never has the good brand name products in stock. This isn't based on one shopping experience, it is from several at different days of the week. They insult our intelligence. It's obvious they want to lure us in a store than we exhaust our patients, then end up buying the store brand products. Since they don't update their on line shopping app to reflect current inventory, it's no wonder their on so many shopping extensions, such as Target and Kroger. It never fails my shopper is in their store I get a text, after a text, then another that their out of a product. My grocery order is pointless but I already paid for a shopper. It's a clever trap I'm here to inform you not to participate. Order your groceries from another source. They’ll come back and say their shopper is free, that you can cancel the order, but then your not going to get any groceries. If we could tell the shopper to leave one store and go to another would be an awesome solution. However, they can’t do that cause of the platform available to Shipt, which has higher prices. They don’t want you to get the store prices.
App not working 3/5
The app used to work just fine but now it won’t even get past the main screen for me to order
Incompetent Payments Team 1/5
My account has been locked twice now by the payments team over discrepancies they will not tell me about. The first time, I sent the information they asked for and they said I was good to go. Apparently, I’m locked out of my account again for another discrepancy of which I have no knowledge of.
The support number that payments linked leads to general customer support, which low and behold, is not allowed to communicate with payments. I can not comprehend the level of incompetence required in order to restrict your support team’s ability to support. So now I have to send another email, wait even longer until their overwhelmed payments team can respond to my email again, to verify an account that was already verified.
This is a concerning amount of ill-management at this company. If I can use this app for more than 2 weeks without my account getting locked I will be glad to update my review. Otherwise, this app gets a rating that reflects the level of customer “support” I received.
Package never delivered 1/5
I got a message saying that my package was delivered but when I checked there was no package to be found
Sync with Target or other stores 4/5
It’ll be nice if the orders placed thru Target’s own app and delivered with Shipt can show up in the app. I like to use Target’s app because it tells you the correct inventory for each store. Because the apps aren’t synced, I cannot track the location, set favorite shopper…etc in Shipt.
Delivery was delayed by hours and I was encouraged to cancel because of substitutions 1/5
I am pregnant. I am in the throws of morning sickness. I decided to rely on this service for groceries I was not physically able to get myself while I was nauseous and miserable. I placed an order a little after 3pm with a 5-7pm delivery window. My shopper offered substitutions for items and said he was done. He never arrived. Around 745, shipt updated my delivery to 8-9pm. After 8pm a new shopper said he was starting and I was confused as I didn’t know the first shopper had disappeared. He said many of my items were out of stock and pushed me to cancel various times offering no substitutions. All this during a FIRST experience? I was so LET DOWN. It’s 830pm and I’m going to get whatever I can myself. NEVER AGAIN. I can’t believe they put me through this when I needed help.
Also, their mobile chat doesn’t work if you leave the page to say, copy your order number from the app. I wish I could give 0 stars!
Misdelivered and they keep my money?? 1/5
How is this legal? I’m filing fraud charges with my bank.
Bad all around. My item was was not delivered 1/5
By Nate is real
I bought a gift for my brother’s birthday. And they said there wasn’t anything they could do for me. Not to mention how long it took to get told there nothing they can do . (4 days ).
When getting the email to contact them the chat rooms with the agents kept glitching. Overall bad app. 🤮 use instacart instead!!