Worst experience ever 1/5
By phora p
Although this was not the shoppers fault, she txted me over 8 times because the item was not in stock. Very frustrating. It took over an hour of txting back and forth. I could have gone myself at that point. I am canceling my membership.
Very late delivery 2/5
By xxx much later than promised
Although initially promised for delivery between 2 and 3 pm, it continually was delayed until finally delivered at 7:30 pm.
The shopper did well, but the organizing and arranging for shopping to be done was dismal, especially since some of the items were to be ingredients in tonight’s dinner.
Review on Shipt 3/5
I have used Shipt about 6-7 times now. I have had good experiences for the most part. I’m giving it a 3 because I have had issues on 2 different occasions. One time my shopper said she had something come up and couldn’t deliver my order. today I had a lady message me and said she was starting my order and never did and then I had to wait 2 hours for another shopper. She never responded back to any of my messages. It was weird.
Tip Update 2/5
DO NOT LIKE the new tip option that shows up while you are placing order and the limited 2 hour time frame it has to edit it. I like to tip based on how the shopper did and prefer to do it at the end (I do tip very good if the shopper does good!!) I think you should change it back to the former tipping format because it could also cause a lot of shoppers to lose out on tips if members forget to tip within the 2 hours because they aren’t used to the change. Please reconsider this change
Either 100% good and shoppers do great, or quite bad, depending on the shopper. Some shoppers aren’t great at communicating or following instructions, some deliver items damaged or overwise don’t seem to care much for doing the job right. Perhaps SHIPT could do something to motivate the shoppers and address the issues with shoppers that aren’t doing the job correctly.
Missing items 5/5
Not her fault but the stores. Produce truck running late.
Can’t log in 1/5
Used to be a great app, terrific service, now you are lucky if you can log in!
Get this fixed guys!!
Do you even test before implementation? 1/5
This has become pure garbage.
Issue # 1 Items disappearing from the database or improperly labeled. Diet Coke disappeared out of the database and was replaced with Coke Zero several months ago and hasn’t yet been corrected. According to the app Kroger only sells one cat food now. 😂😂😂 All the others are completely gone.
Issue # 2 My special orders disappeared this week.
Issue # 3 You lose the keyboard every time after typing one letter in the instructions field. Had to use my computer to add instructions.
Issue # 4 Search results are still bad.
Many of my shoppers have said the app is very flaky and causes them a host of problems. I believe it.
I’ve been in IT for a long time and had I moved this garbage to production I would have been fired. Shame. This is not even good enough to be called amateurish.
First time users 5/5
By Moe Daddy Aqel
First time using Shipt and we absolutely love it!! 5 stars across the board!
Alwez Last Minute L8-🧟♀️♿️ 1/5
My orders r ALWEZ unclaimed by the delivery window time & a txt is sent saying they have moved my delivery time 2 the nxt day. Shipt, u do realize u have 2 actually HIRE PEOPLE 2 shop 4 & deliver groceries if U’re going 2 b a “grocery delivery” service?!?!
Holy moly!! The other reviewers r RIGHT!! Now we’re charged FULL PRICE 4 items marked “on sale” in the app?!?! We have 2 leave a much larger tip now?!?! All while your service has downgraded so fast!! May b u’re trying 2 squeeze as much $$ as u can b4 u go out of business & bankrupt bcuz what u’re doing now is CRIMINAL. What the hell?! U used 2 b a decent company!! U were gr8 4 the last 5yrs! February is when u all went 2 💩. I’m sure COVID19 has made things difficult but do u seriously have 2 STEAL $$ from your customers?! Just close up shop already.
I absolutely love this site..I love that I get a delivery in the same day..everybody is very accommodating and above and beyond to satisfy you..
Thanks SO Much 5/5
Thanks to Shipt for your excellent service. Every delivery person has been exceptional. I really appreciate your service and the efficiency in which the orders have been delivered.
Elizabeth the Angel! 5/5
She went above and beyond for me while I am quarantined with Covid. She could not have been more helpful and educational!
Not doing so good 2/5
People can’t read a shopping list, missing stuff Second order left on the porch was delivered while I was at work a day early and they were missing items that were taken by my neighbors. anyway. Call customer service they reopen the order it was supposed to include everything in the first order to be redelivered. But it’s was missing a 24 can case of pop was left out some a 12 count of body armor drinks left out and I can of quick drink mix. My question is how can something be reopened and missing a big part of the original order. Not looking good for them. This is supposed to be a convenience not a nuisance I don’t know if I’m gonna make past my free trial.
My New Jersey experience 2/5
By shipt girl
We just left Naples, Florida where our Shipt experience was exemplary. It was a pleasure to not have to go to Publix supermarket yet have their products left at our door. But today was our first day home and there were many things we needed.Shipt went to an Acme store which is notoriously out of everything - and quite small. Two miles away there is an Acme which was previously an A & P and is large and well stocked.
I am sure that many of the items that were not delivered to us were in the Little Silver store.
Could use an upgrade 4/5
Over all not bad but not the best either. Few kinks to work out. This service is great!
Never used 1/5
Since COVID-19 not able to use but card has been debit like crazy. Hopefully one day!
Head of lettuce was brown 5/5
Head of lettuce was brown throughout
Always friendly, and makes an exceptional effort to please and deliver!
Thorough and friendly! 5/5
Thank you so much.
HORRIBLE first experience 1/5
Put in an order to be delivered between 4 pm and 5 pm today. Shopper claimed it but didn’t call me until 4:37 pm to tell me she was at the wrong location. So, I had to have the order canceled. I waited several hours for an order I never received.
Clearly, had I kept the order, it would be late. I checked the “ok to arrive early” box. Not sure why that’s even there.
And, I was still charged. I guess they get to keep my money “for another day”? Sure, just keep the $10 fee too. Just wow.
Hopefully, Shipt will make this right.
adding instructions 3/5
for some reason adding special instructions to an item is almost impossible. also i can’t use my ipad keyboard to type a review. something is wrong with the app.
My shopper was excellent 5/5
I would’ve gladly tipped
More. Unfortunately there was not enough on my Debit card.
Milo one of your best people 5/5
Seriously, Milo is one AMAZING person and goes above and beyond his call of duty. I would like to thank him for taking care of any order I place. He is truly one of the best I dealt with. Thank you.
Such a help! 5/5
Shipt makes grocery shopping so easy. I order the items I need through the week, then on my shopping day I buy the items and have the order delivered to my house at a convenient time.
The shoppers are wonderful. They can contact you while they shop, or you can leave direction on the order. I am so happy with Shipt.
Don’t be fooled by the reviews ! Scam and horrible customer service ! 1/5
Please don’t use this app, they charge $5 for every $35 spent which was not clearly stated, I hope someone sue them soon, despite the membership which is $14 monthly, they don’t refund out of stock items and items that are on sales in the store. My receipt on the app was $154 on the app and from the store it was $105. I called to ask for the refund for the out of stock item they claimed that they didn’t charge me for the out of stock, meanwhile the same amount I paid before which was $154 is still the same amount I was charged on the app. Just horrible, the person on the phone kept putting me on hold and change everything he said he would do when he came back. I was told I would be refunded the $14 membership still nothing. This is a scam I don’t even understand how they got these good reviews it doesn’t add up the owner must know a lot of people and have his ways. This whole shopping experience was a waste.
Fast delivery 5/5
Ali S got order late and texted me she just got to store and was busy, I replied hi I missed the earlier cut off my minutes. We r having my hubby’s bday, and need order sooner the better, she was fast and bbq was a success! Thank you!!!! 💜Love Shipt and the great service! Thanks Ali
Great delivery 5/5
Delivery is great, people buying order have great communication I have the annual membership which is coming in handy during Covid-19 groceries get left at my door step. Just wish they had more stores to choose from but other than that great service.
Great service! 5/5
By Betty Catik
Thanks for a great experience. Only my second time to use Ship and I may never go back to store.
Programming Flaw in Sales Tax 3/5
By Fortune ball fan
It automatically calculates and add a sales tax even for cities that don’t charge sales tax for food. If you call their customer service to complain, you will have to be put on hold for over an hour to get to talk to a person who may or may not help you. Even for the ones who tried to help, they at best take off the tax charge and submit a note to the company about the programming flaw, which the company then ignores. So every time you shop, you get slapped an extra charge. I called the first few times but I’m frankly too busy to waste one and a half hour each week on the phone explaining the same thing to a different customer service rep. I thought about taking the charge out of the tip but my conscience stopped me because the shopper isn’t the one to blame.
Game changer 5/5
Excellent!!! This service is a game changer and had made my life so much easier.😃
Huge prices, long delays, shameless lying 1/5
By far the most expensive, they ask for both an expensive subscription and a 35$ minimum.
I ordered from them dozens of times and its always late and missing items. I'm not talking about a few minutes late:
1. it NEVER - not even once arrived in the time window I reserved and paid for. And I talk about orders before the covid crisis
2. the minimum delay was 3 hours
3. the max delay was 9 hours, keeping me awake in the middle if the night!
They are greedy, they overlap tons of orders, when they say they are done with your order they go for additional 2-6 hours more to fulfill other orders while your food is going soggy and bad.
If you call support they put you on hold for 1-2 hours and at the end they give you a 5$ coupon on your next purchase.
I hope your time and food is worth more.
Scam!! They keep charging after you cancel!! 1/5
By Andy R A
I ordered an Xbox controller on may 2. That day I was contacted by the shopper asking if I needed anything else. After 2 hours I received an email that my order had been canceled because of a technical issue but for some reason I was being charged for some altoids. I asked them to cancel my membership that same day and they sent me an email saying that it was already cancelled. Fast forward to today, May 30th, I got charged $99 for this “service”. So I call in to get my money back, I get greeted by the most condescending, rude representative I have ever met. You are definitely getting a BBB complaint. You are stealing from people.
Overall Great Service 5/5
I’ve been using Shipt for about a year now. Sometimes for convenience when work schedule is super busy. Other times, when I’ve had surgery and unable to shop myself. I would say 8 out of 10 shoppers go above and beyond and really try very hard to get quality produce and everything accurate on your list. And many are great communicators throughout the whole shopping trip. For the couple of times when things have been expired or not correct, Shipt has always been super responsive to correct things and has excellent customer service people. Only recommendations; I would add is a place to upload photos of the broken or expired items that sometimes get delivered. I think that would be a great feature. And if we could upload pics of things at the house that we need that are not on the grocery store list for the shopper to check in the store for. Overall 5 stars!
Thank you! 5/5
Currently in quarantine on a military base & have access to NOTHING other than what they’ve given me. This made things super easy and accessible. I was able to get food and cleaning supplies to make things feel a little more suitable here during my stay.
Unlike anything else 5/5
Don’t try to compare to Kroger click list or any of the other shopping apps or services. This is closer to having a friendly personal assistant go shopping for you.
Shipt app not consistent 1/5
By Shipt user
My Shipt app does not consistently work. Today it wouldn’t allow me to include description when typing. Therefore my shopper couldn’t give me exactly what was needed. It wasn’t her fault but a problem with the Shipt App.
Buggy app can’t sign up 1/5
Can’t even create a sign up as the page thinks the password is for an existing account and won’t let me create a password. Wow. Do you even do basic testing?!
This is a scamming company 1/5
I was charged for a membership 6 times in one month and I had to make multiple attempts to try to get it taken care of. Don’t trust this service
Update: Item missing. It says she weighed the grapes and all on the receipt but I definitely didn’t get them. Changing to 1 Star
First order and I’m not happy at all. My delivery person messaged me about one substitution and I didn’t get my delivery until over 2 hours later from that message. The app even said she was done shopping and I had to message her to see what was going on. So something tells me when she got done, she was out living her best life with my order in her car. There’s no way only 10 items takes over 2 hours! I’ll stick with Instacart where you can can track your delivery person on the map. Only reason I gave 2 stars instead of one is at least she brought the order sooner or later. Later being the key word in that statement.
The app update has made it more difficult to navigate. The app does not represent what HEB has in the store.
I love your delivery service 5/5
I got a discount through T Mobile for $49. I hope next year you had some more stores in the 66101 area code. I would keep your service cause I notice that hy vee on Instacart are five to ten cent more for the same items. Thank you
Be aware! 1/5
I just had the thought to compare prices between Kroger and Shipt, and realized that they add at least a dollar if not more on almost every item even the cheapest one!! I’m angry to say the least! Adding a few cents is not what is happening as they say - they are getting much more money from you than you know. Be aware!
COVID Life Saver! 5/5
By Biggest My Radar Fan!
I am ordering groceries for my parents who live a half a continent away! How cool is that! The best part is that the shoppers are just amazing. My shoppers have been so kind to my parents. I just cannot thank them enough!!
Will not let me put address on without a “metro” alert
Great service! Especially since instacart pulled them plug on my account!
I count on Shipt 5/5
I depend on Shipt shoppers for my food. They have been helpful under these difficult circumstances of covid 19. KRISLIN is the Best of the Best!!!
The Shipt app is user friendly and very easy for me to use, go back and add items, and work on next weeks list!
I have one suggestion: Please figure a way for me to use the Vestavia Publix store instead of Montclair. It is better stocked, much cleaner, and Shipt has an account there. When I was able to go into stores, I went there from my home in Crestline.
I am 82 and have chronic asthma. Shipt has literally saved me during this pandemic. Thank you. I’m looking for the SHIPT letters to go up on your building🤩
Happy Elder 5/5
By Happy Elder
I can’t get out and shop for myself , so Shipt is a blessing ,!
I can get food and personal items and more. I love to able to use the special request on an item or two , and actually text the person that’s doing the shopping , and tell them just what I want , or give a substitute. Then set up your time and it’s delivered! It’s so easy to use ! Happy Elder
Horrible Service / Rip Off 1/5
Placed an order for groceries through the app. Cat food was miss priced in the app so ended up paying almost $30 for only 3 cans of cat food! Messaged Shipt through the app for help and they never answered. Tried to contact them through app chat and was on hold forever and never got through. Then sent them an email which they never responded to. It is ridiculous and I was seriously ripped off. Subscription has been cancelled. Don’t waste your time with Shipt. I use Instacart now...