Bugs :( 2/5
The idea is great but the app bugs out after 5 minutes.
Need to update products and sales more frequently 3/5
Need to update products and the weekly sales. Many items that are available in the store are not shown on the app.
So many items not on your app. Hard to shop.
Just received my first shipt, order.
Invaluable service!!! Thanks
A great service with a few tweaks needed 4/5
The most frustrating thing is not being able to pull up the original order before replacements after delivery to check everything on the list. Also, to HAVE to go to the top screen as soon without being able to go to another until that’s done. Would like to leave actual feedback on shoppers too. Like “friendly but items were expired” etc.
Customer service is usually very good.
The man, myth absolute legend! 5/5
Bobby James was so incredibly “Johnny On The Spot” that the human race will now refer to it as “Bobby James On The Spot”!! Not only was he timely and courteous, Bobby James was the most accurate individual this world has ever known. He literally brought our groceries inside and removed every single item from its bag in the exact order we had purchased them. My next child will be named Bobby James!! Here’s to you Govna Dolan!
Great service 5/5
By let me send tjis
Since my husband is in a wheelchair it is very difficult to go to the grocery store. Shipt has made it possible to get my groceries when I need them from the store I prefer to shop. Every shopper has been excellent, letting me know if the store is out of a product and giving me the choice of a substitute. They are also promp. I have never had to wait and I can choose the time they will be delivered.
By lady our dalmation
Gina p. Just delivered my groceries and she is by far the best I have had, she found everything without having to ask about any substitutions! And even added on an item at the end!!
I love this app. I do wish it would allow you to update your grocery list prior to the shopper starting the order. But the shoppers are in constant contact and the experience is excellent overall.
Problems with tech 4/5
My delivery person was directed to shop at a store I did not approve. Therefore my usual items were not available. Not his fault. I spoke to someone personally over the phone so I could request the store that carries my items as I am on a restricted diet. Not good Shipt. Also, I know I checked the box for an item and it was not recorded on the receipt so it was left off the list. Software issue? So now I have to go to the store and buy this single item. Not good Shipt!
You get 1 Star today corporate.
The rest goes to the delivery person doing his best
Slow & closes a lot mid order 1/5
I have started only using the Shipt website to place my orders now. The app has become extremely slow & periodically closes many times throughout my ordering process. It’s too frustrating & takes way too long to use. Shipt is supposed to be a time saver!
Great app 5/5
By CJG 1
Very good and friendly app! Thanks to God is an app that facilitates a time of going and drive toward the grocery store!
Better than instacart 4/5
Better than instacart by far but I dont really appreciate the hidden fees. I received a large item that came with a tag that was over $10 less than what I was charged by shipt for and was told that was shipt's fee. I wasn't aware of anything like this. However, after switching to instacart, I just can't do it haha. The app isn't as easily accessible as shipts and you can't write in instructions like you can with shipt. So I guess I'll be back.
Very high up-charge on 80% of products 1/5
They tell you (on average) for every $35 spent, $5 upcharge applies throughout the items. That is an extremely low and inaccurate estimate. For example, the meat alone has a +$1 up-charge per pound... All varieties. Everything I purchase is 0.20-1.50 more than the Meijer advertised price. To pay $50-99/year and pay these up-charged prices weekly is a joke. Walmart grocery pickup is defiantly more ideal.
Denise’s Choices 5/5
By Denise's Choices
I love using Shipt! It saves me so much time and I get so many other things done around the house while my shopping is getting done for me. Every person I ever had has been nice, efficient and has gone above and beyond. Thank you Shipt!!
Great but... 5/5
Shipt and the employees are great but the app could be better. I don’t understand why the app doesn’t know the inventory of the store you e chosen. Many things you have to manually enter and then you can’t delete them so the longer you’re a customer the longer list you have to scroll through to find previous items. Lately the app is duplicating the but again items which is frustrating. Everything that’s in the store should be in the app.
Wynn Dixie Rewards 5/5
I truly love Shipt, however, I feel that loosing my reward points on purchases that equals $$ is a huge negative. SHIPT needs to figure a way to program your users “rewards” into their purchases. This will be the one thing that causes me and others to NOT use y’all.
I love Shipt 4/5
I would give 5 stars but I would like to be able to remove an item from my buy again list. If I didn’t like it I would like to remove it.
All the shoppers I have had were wonderful, keeping in touch while they shop to let me know if the store doesn’t have an item and letting me know about other options.
I am not able to shop for myself so this is a valuable resource.
I also like that you don’t tip until after your groceries are delivered.
I want to like this app but it just makes me work more 3/5
Edit: This app lately is even worse. The app keeps signing me out (I don’t) every time I go from one device to another. Why can’t the developers get this part right? So many apps out there that don’t do this you’d think they’d get the basis of that code right. 😠
I do want to give this app at least 4 stars but every time I use I end up spending more time on it because the search function is mediocre and instead I have to scroll endlessly trying to find the product I need because there’s a bunch that return that have no relation to what I’m searching. For example I searched for”shower curtain” I received back a whole bunch of body wash and plastic plates. The searching is below average that I wonder what was the developer thinking because who builds a search function like this on apps? Sometimes it’s for a product I had already located before and I get a no results found message. I like the shoppers and the customer support just not the app.
Shipt really helps us be time efficient! Just wish it had more product variety (especially organic/grass fed/healthy options) and not so many product cuts and substitutions. Overall a great time saver.
Great job 5/5
It would be nice if this app accommodated the landscape mode also. I use an iPad for ordering and landscape is much, much easier.
Every single time! 2/5
I do enjoy the Shipt service, but the app is ridiculous. I end up having to log in every time I use the app...and sometimes it kicks me out while I’m putting an order together, forcing me to log in yet again. Your service is good, but fix your stupid app!
I love the Shipt App. It’s easy to use, however I wish there was an option of using my Target card on the App instead of having to go through Target.com.
Great service! 5/5
Priscilla notified me when a product wasn’t available, and suggested an alternate for me to choose, as I requested. She was really prompt, courteous, and professional. I need this service as I’m not always able to get out do my own shopping.
The only suggestion I have for Shipt in general is that I wish you delivered cigarettes.
Love Shipt! 5/5
I do enjoy using Shipt every week! I run a daycare so it’s nice to have my groceries delivered!
Donna P usually does my order and she is awesome! She goes above and beyond every time making sure the store is truly out of the product I request and always communicates everything with me!
My only complaint and questions is, why do item I know I put in my shopping cart fall off? I had two items this week I know I put in there earlier in the week and they were not on the completed order anyway, very frustrating when item I’m expecting don’t come.
Have to log back in every time I go to app??? 1/5
Lately I have to log back into acct every time I come back to the app. Even if my phone just turns off for a min. ???
App Is Garbage! 1/5
Enjoyed Shipt’s service however after constantly being logged out of app, even while placing order, I decided to cancel service. Fix your app or lose more customers.
All Time BEST Shipt shopper 5/5
My Shipt shopper Lisa Mattson is the BEST! She really goes above and beyond any other shopper I have had. I only buy meat and seafood if I know she will be my shopper. I just add what I want after I see that she has my order. In produce if she doesn’t like the selection she will ask if there is anything fresh in the back. If you have an award for the QUEEN OF SHIPT SHOPPERS she should receive it.
Product barcode in app 4/5
A lot of the barcodes of product, as well as the retails have changed over the last six months. Customers are expecting a 16 ounce box of cereal however are receiving a 14 ounce. Due to barcode and product size changes. This is leading to wall products being delivered and dissatisfied customers. It would be nice if there was a dedicated person to update product corrections we sent to HQ.
Joel was excellent. Conscientious and friendly! A great first experience!
Sarah our shopper 5/5
My shopper Sarah is absolutely the best! I hope she gets my orders. Thank you
Items on hand 3/5
By seasoned orderer
Items the I know Meijer has I can never find on the app. And also there are items on the app that the store never seems to have. It can be frustrating.
Best shopping app I’ve used 5/5
I’m a long haul truck driver who tries to cook most of my meals in the truck. Tired of living off fast food. The shoppers are great at communicating with me and have had no problems with them delivering right to my truck. I no longer have to overstock my refrigerator trying to get enough food to last a week. I order every few days and haven’t had a single problem. I love it
Love Shipt!! 5/5
I love Shipt. I haven’t gone grocery shopping in 2 years and soon moving to MD. I hope they're an option in the northeast!
Eh. I was disappointed 4/5
By Someone from Arizona
This app is amazing and convenient and the people who delivered my orders were amazing and nice the only problem I had with Shipt, it’s a $100 subscription for one year. I wish they would have month to month or not one at all. I have deleted the app and will not be using it again.
I have increasingly better Selections. 5/5
By Lake Springfield
Am I learning the App or is the app learning me?
Good job 5/5
By bob hardy 000000012
She did a very good job she worked hard to get me. The items I needed I can not lift big items I am Old disabled and she got the job done thank you for what you do for people like me
Ordering is awesome 5/5
I love shipt i can order food and get just what i need without overspending even though sometimes you cant get the sales thst are in the store. The only two things i dont like is when you order and it he time frame says onetime and you go to push order Nd it had changed. If you put particular item in search you almost always get different things and it takes a few minutes to find what you are looking for. Also it is greatly appreciated when your shopper says i am done do u need anything else sometimes something arises and you cant add to your list. Lisa is my main shopper and she is awesome
By It's all coming together
This app logs me out all of the time. Sometimes even in the middle of me placing my order! So, password and user name every single time. On top of that, it doesn’t have half of the items that I purchase and I have to write my item in on “special requests” that you have to scroll down to the bottom of every item section (which can be pages) to even find that icon. And if you need a certain number of pounds of meat, it doesn’t let you select how many pounds you need. You select a quantity of packages noted by the grocer “packages are approx 1.25 lbs). I wrote a note to my shopper that I needed 5 pounds of lean ground beef though I had selected one package. I didn’t want to select five packages because then I would be getting more ground beef than I needed (and I know my grocer, sometimes their packages are 1.75 lbs). Not all of the packages are exactly 1.25 pounds as the estimation on the grocery store’s notation. She only bought me one package that was 1.26 and I had to call the company and tell them I was missing another 4 lbs of beef. They gave me a credit for another 4 pounds of beef (that was helpful) but I had to place another order and the shipt delivery can’t be here for like two and a half hours. I needed it at a certain time to get the cooking completed in the time I was at home. Now, I’m 2 1/2 hours behind. The apps fault, the shoppers fault. Deleting my account.
By Pinhead Peterson
I am partially paralyzed and she not only worked on a holiday, but she was so kind. She helped me put away my few groceries and I couldn’t have asked for a nicer person. She needs a raise because she’s an asset to your company!!!! Thank you thank you thank you 😊
Shipt is great!! 5/5
Shipt employees are always so courteous, professional, & go out of their way to ensure we get what we need while not pushing any products on us. It is a HUGE help for the busy household!!!
Shipt and shopper was excellent 5/5
By Sully james nabors 2
First time user...life time customer. Easy and fun to use app. My shopper kept in constant contact when product was not available and would send pic of what was comparable....this was the day before July 4th when stores are extremely busy. Thank you Shipt for making our lives easier.
Missing items 3/5
With every order, no matter the store, items listed in app aren’t available in the store. Perhaps include a link to stores’ weekly ads.
Great service, but poor store selection 4/5
I tried Shipt during the trial period but cancelled because I only had one grocery store show up to shop from. There are at least 6 different stores in my area and they all carry some items the others don’t. The shopper was super friendly and even texted me to say she finished early and would deliver my groceries early if that was okay with me. If more stores had been on the list, I would not have cancelled.
Patricia was helpful informative & very friendly My Son will be Moving Next Month Neat GRCC & We hope that He could get her as His Shipt Person Again Thank You
What a wonderful service! Always on time. Always friendly. So welcoming when you answer the door. Great communication via texts. Service I will always recommend and use!!!!
Absolutely essential and amazing 5/5
Fresh Target groceries and essentials, most anywhere in the USA, to my door in the same day within an hour or two?!? How did I ever live without this app?
Awesome shopper! 5/5
Heidi S. Was Awesome I would definitely use her again thanks so much