By Gracy LOL
This company is a third party that makes money by marking up prices higher than you pay at a store. Meijer had a sale n coke for 4.88 and this company sold it for 9.17!!!! The rep I talked to said they price the groceries and they don't care about the stores prices. They make their own price and keep the difference in their own pockets!!
Life Changer 5/5
I now have weekends off since I’m not having to do so much shopping. Love this service!
Life change 5/5
For this working mom of 3 shipt has changed my life! I am able to spend more time with my kids and not fighting over sugar at the grocery store. Love!!! App could use some updating, items in app are frequently unavailable and some things are impossible to find in the app, but there are provisions (texting and special requests) to make up for this!
Game Changer! 5/5
Shipt has changed our lives! I don’t have to deal with stress of shopping & it allows more time with my family. Believe it or not, it’s saved me money! I don’t go in grabbing random things anymore. One thing that’d help on app is if you could write a review for the shopper. There was one that the trunk of his car smelled like gasoline & it transferred to the groceries & then my house REAKED! I would’ve liked to pass that info along.
The button in the “forgot password” email doesn’t work. When you tap it, nothing happens. 1/5
Picky shopper 5/5
By Picky Shopper 72
Great app. Good shoppers. Most take instruction well. They will send pics if you ask and respond to pics also. Will continue to use.
The app NEVER works on my iPhone 1/5
This app has not worked in months. I’m paying every month and can’t use the app.
So frustrated. I’ve deleted and reloaded. Updated information. Everything. Ugh. It does work on my computer but that is really inconvenient.
First month trying Shipt 4/5
I love the convenience of having my groceries delivered. With a baby at home it’s hard to get to the store so it’s great for that! I’m just not sure I always get the sale prices I would if I was in the store and I don’t think my mPerks rewards are able to be applied.
Changed my LIFE!!!! 5/5
By Big Tuney
As a mother of two small children with a husband who works out of town.... SHIPT HAS TRULY BEEN A LIFESAVER! Everyone has been EXCEPTIONALLY HELPFUL, FRIENDLY AND WARM!!! I will continue to use the service and have expanded the stores I order from now.
Allowing me to stay in my apartment 5/5
I have arthritis and went through with knee replacement surgery. It didn’t take well so the stairs are hard for me. I have poor rotator cups and carrying more than one bag in each hand is difficult.
Having a service that brings my groceries and water gallons to my door means I do no have to stop at the store daily on my way home from work.
Love shipt but can’t ever reach customer service 3/5
Love love love shipt! Whoever thought of this is a total genius! The reason for my 3 instead of a 5 is I cannot ever get in contact with customer service... I have sent messaging through the app on more than one occasion and never received a response. Whenever I have called I just sit on hold. The only time I got a response was when I reached out through Facebook. I hope things will get better in this area as Target continues their merger with you all.
Loving the way Shipt ❤️ me! 5/5
I am a disabled Vet with too many aches and pains to count. Once I went on oxygen a year ago - which DID make so much of my home life and visiting with family more enjoyable - chores, well... have become a chore!!! I love Shipt! The same delivery person has gotten my order several times now. She does an awesome job!! She's even tried to work me in early when I've timed my schedule wrong. I really could not ask for a better helper with this part of my daily life! It is worth it and it warms me to give the delivery helper at Shipt a tip for her assistance in my everyday needs.
Life changing 5/5
As a working mom with a new baby, I am starved for time and adjusting to a very new lifestyle. The idea of having someone else do my grocery shopping was very strange, but now that I’ve tried it, I will never go back! The shoppers are always professional and courteous and this gives me needed time back with my family. The marginal price you pay over going to the store yourself is more that paid back 10-times over with the opportunity cost/value of your time saved. Don’t ever change, Shipt!
Shopper and customer 3/5
I am a Shipt shopper and decided to give it a try from the customer side so I could understand what my customers see. I have a few issues with this app.
First, the buttons near the top of the app are not very responsive. They are way too close to the corner of the screen (I have an iPhone X if that helps).
Second, the Sale link on the main page doesn’t do anything. I have to go to Browse first, then click on a sale category. Please fix the main page link.
Lastly, once my order is complete I am faced with a tip/rate screen with a skip button if I need it. What’s not clear is whether I can come back later and tip/rate. I first wanted to see my order in the app to verify I got what I ordered, but couldn’t until I addressed this screen. I have heard from other shoppers that this is from a recent app update and may be tied to fewer tips across the board lately. If you can come back later and tip, people need to know up front that that’s a possibility. As a shopper who has been stiffed on tips many times when I went above and beyond, I didn’t want to risk not being able to tip my shopper because I wasn’t sure if I’d be able to come back (and I didn’t have cash on hand because I rarely carry cash). Long story short I tipped oomy shopper and rated her 5 stars before even being able to verify everything on my order. So can I blame customers for not tipping if the app wants them to make that decision before verifying their order was fulfilled correctly? No! If there is the ability to come back later and tip/rate, make that clear on this screen so people feel comfortable saving the tip/rate for later (and send them a reminder email later, which I think might already be the case if the customer doesn’t even open the app after their order is done).
Other than that, the app is pretty easy to use.
I just got Shipt! 5/5
And it’s awesome!! Great job today, Carrie! Prompt & professional!⭐️⭐️⭐️⭐️⭐️
Sister had a bad experience 1/5
That I definitely don’t want to go through. It had nothing to do with the shopper but in how Shipt handles their business. Long time user, once a week, great shoppers but bad customer service from the company. Switched to instacart, it’s waaaaaay better!
By McLain Family
Thank you, Ernest, for the excellence you provided our family in customer experience! We hope to experience your service again.
Love this App 4/5
I Love this app. The shoppers are almost always friendly and good communicators. I have a few favorite ones, but honestly I’ve been pretty happy with others. On the flip side the app needs some updating or a better way to add things we don’t see in the app but know the grocery stores do carry. Maybe a way for the stores and the app people to have updated items etc..
They delivered even at the hospital! 5/5
I was in the hospital and had my baby one month early. I didn’t have any essentials with me so I thought I’d try Shipt- sure enough- they brought me everything I needed to the hospital! Unreal!
First time user for our condo trip 5/5
By GP Beach time
We have three young children which requires one parent to go shopping after an eight hour trip. We decided to use Shipt, which was truly amazing. We placed three separate orders and they all arrived exactly when we scheduled the delivery. Carol told me we can provide a one time door code and she can have the items in our refrigerator when we arrive. We saved three hours, which allowed for a wonderful evening with kids on the beach! 5 stars!!!
Loving it but... 5/5
Loving it but wish there was a was to link my Kroger card for fuel points!
Such a Blessing! 5/5
By Lee J. S.
Shipt is great!
Latest update is terrible 3/5
Gee, thanks so much for the update today! Now, every time I close the app, it deletes the shopping list I was working on. Very helpful, people!
Good service 5/5
Almost all of my SHIPT shoppers have communicated well with me to see if I need to add items or to ask about substitutions.
Best thing ever 5/5
Couldn't be happier with this service. Well worth not having to shop myself
Love service- except beer/wine svc! 5/5
Love Shipt, just wish I could purchase beer/wine along with groceries as with Instacart. Making an extra order through Total Wine is just not practical!
Stay at home groceries! 5/5
By no longer mobile
Wonderful experience! Thank you for making shopping available.
You guys get 5 zillion stars from me. I have a small baby and it is hard to run to the store when she is sleeping all the time or down for the night. Thanks to y’all I haven’t had to go to a grocery store in months. I love you for that! Thank you for existing!! I hope more people find out about this app/service so y’all will grow and exist forever!! Thank you thank you thank you to whoever invented this. You’re my hero.
Shipt really saved me time and money. I am even good friends with a couple of shoppers, since I order more than 20 times a month. Its a great idea and I use it a Lot.
Substitutions and Customer interaction needs improvement 3/5
I think your developers and BAs should try out the competitors app. Instacart does so many things well from a customer interaction while shopping perspective. Status of where the shoppers are in process (how many left), easily viewable substitutes and approvals of substitutes, customer interaction with shopper right in app. Try others out so you can become even better!
Wonderful app 5/5
By Kirsten Hyder
Wonderful app for grocery delivery and wonderful shoppers!
The best app since sliced bread 😊 5/5
I love using Shipt for my groceries. I have them set to deliver after a long day of work so I can get right to making dinner. Shoppers are great usually extremely friendly. I love it!
Just what a busy mom needs! 5/5
This service is such a blessing! I hate grocery shopping and usually buy too many snacks. Now I create weekly menus and only order those items. The App is so user friendly. You can easily shop from your previous grocery orders, search new items or select items that are sale. Set your delivery time and you are good to go!
Convenient convenient convenient 5/5
I got a Shipt membership in the fall with half off yearly subscription and thought I would try it out and now it is amazing and I don’t know what I would do without it
Life is better with Shipt 5/5
By Manga lib
Gone are the days of stressing over having to get to the grocery store! I love the convenience of this service. It allows me to do more of the things I enjoy !!
By Kenichi ohme
Best APP ever! 5/5
So easy to use!!! Just purchased another membership for my mom. I plan to renew my membership when it expires soon. Thank you for creating this APP.
Love it 5/5
It’s great. Please incorporate cartwheel!
By Hot Shot Man
I swear most of these glowing reviews seem fake and are from shoppers who want to boost their sales. The service seems fine but the app is severely inefficient. I want to save time. It took me longer to scroll through the poorly displayed images than it takes to just walk through the store. Many of the prices are 20-40% higher. Give me a list view so I can get more than 4 images on a screen at once. It’s not much better on iPad. The amount of wasted white space around each image is beyond poor programming. I think I’ll stick with Peapod. I didn’t realize this is basically Uber for groceries with a app created with a very limited budget at best.
I am a new mom and have a newborn baby. Shipt has been so valuable to me and I have used it every week to get groceries. It saves me a lot of time and I also have appreciated not having to go out with a small baby!
Great Service 5/5
Shipt was the greatest idea ever, so easy to order
I don’t have a car and I’m disabled. This service is perfect for someone like me, and the shoppers have been so friendly and good. They are so helpful. I’m so happy that this service is available here in this area. Thanks!
I am new to Shipt due to having several poor experiences with Kroger’s Clicklist. My experience with the app is great so far. The only feedback I would offer is 1. It would be nice to have my Kroger Plus Card tied to it so I can get fuel points. 2. It would be nice to use my Target Debit card to pay so I could also save 5%.
When you can order your groceries at 10:30 pm and have them at your door at 6AM when your son wants eggs for breakfast before his AP Exam! Nothing better!!
I just love Shipt! 5/5
Shipt has made my life so wonderful!
Thank you so much!!
Fast, friendly and great communication! 5/5
I have tried Shipt about three times since getting it 5 days ago. I liked that they give my shopper first choice when I place my order, it gives it a warm personal feel. I’ve used it to send groceries to my wife at home while I work. I have even delivered water and drinks to my office to stock up for my guests. It’s been wonderful so far and look forward to many more transactions. My wife is very much looking forward to having Target delivery!
Insert title here 3/5
Needed items are a bit hard to find. You have to remember brand names. You have to be way too specific.
Bad first impression 1/5
How can you provide a promo code online and when I tried to use it, it says already redeemed. This is my first time using the app as today is the first day I even heard of it. I then registered as a new user and the code still won’t work. After a terrible day at work I waited all night for groceries just to be told my order was rescheduled for the next day. I do NOT recommend! Terrible service!
Wonderful service. I would be lost without it. I’m definitely hooked. It’s so simple to use.
I can’t say enough good things about Jen. You got a gem when you hired her. All I can say is thank you.
Subtle but important differences 3/5
I use both Instacart and Shipt, while the costs appear to be cheaper using Shipt, the website and app for Instacart is easier to use.
But because of the price difference, I’ll probably stick with Shipt