Excellent shopper,excellent communication, polite, considerate, Pt 5/5
By An outstanding business app
One of the very best I’ve had to date.
Wonderful Shoppers 5/5
Every time I order shopping from Target via Shipt the shoppers are so wonderful and they always ask if there is anything else I need to order and they are so professional, efficient and very experienced in their field. If there is something I need to order for my friend using Shipt is very easy and accessible and I just love ordering from Target and I will always continue to. Thank you to all the wonderful shoppers!!!!
Always great service! 5/5
Love it! Life changer for real!!
Great App 5/5
By Mad moos
This is great, my son is in NC for college and it is so convenient.
Life saver!! 5/5
Best grocery delivery service! I can get lots of stores delivered and this service is by far the most economical since I got the Black Friday sale membership.
I love the communication of the shoppers, they are always so helpful and friendly.
Much prefer over Walmart or other services.
Website changes 3/5
By me too fed up
I really dont care for the new website. Its harder to leave a tip. It used to say “xxx grabbed your order”. Now I have to monitor the site to see if my order has been accepted when the shopper starts shopping or get an email from Shipt saying my requested time doesnt work. These changes cause me to spend my time monitoring the site when it was sold to me as a way to save time!
Most of my shoppers have been 5 star!
Shipt has changed my life! 5/5
Every delivery person we have had has been stellar. They communicate well of the store is out of an item and suggest substitutes if needed. The 2 hours a week I used to spend at the grocery store is now spend doing more important things. Can say enough good things about it!
I decided to try Shipt and I was impressed. My shopper was in communication with me the whole time and delivered my items quickly.
Great service 5/5
I’ve been using Shipt for over 3 years and am very satisfied. The rare times when there has been a problem customer service has fixed it promptly .The shoppers are all friendly and helpful. They text me if the store doesn’t have something and give alternatives when possible. I have physical limitations that make carrying packages almost impossible
Bianca! ⭐️⭐️⭐️⭐️⭐️ 5/5
By moppin' Mommy
Bianca is amazing and quickly turned into a friend! She works hard, she is so friendly and my children love her. I swear I order just to see her. Thank you!
Love the service. The last app update is very frustrating 3/5
The search functionality in the “buy again” section is now completely broken. The clear button doesn’t work at all, and items we buy all the time don’t show up when searched for by name. The same search works outside of “buy again”.
Problems that should be gone by now 2/5
I thought in the 3rd year of using this app that the basic problems would be gone by now...favorites intermittently save and always without the notes (pref lunch meat sliced thin, pref bananas geeen, etc), can’t search previous special requests, searching buy again items with the first few letters doesn’t work so then you add it again and your buy again items is five times as long as it needs to be, can’t delete items no longer needed (baby formula) on buy again in order to make that long list easier to even scroll, can’t even see special requests when on actual computer, etc. I stay bc I LOVE my shopper and she works around the constant app issues. Just wish corrections could be made to make it not take as long to put in my order as it does to actually drive to the store and buy myself. I have a toddler so delivery during nap time is why I use for now. Very frustrating app.
Prices too high! 3/5
The service is excellent, but the uptick in pricing is ridiculous! The service already costs $100 a year to have, then the grocery items are marked up - a lot! I’ve seen many items marked 3 times higher than if I went to the exact same store and bought the exact same item. There have been many many times when I have NOT gotten items through my weekly Shipt order and ended up going to the store and buying them myself simply because they had marked the price up too high. It adds up week after week. Again, the service is fantastic and most of the shoppers are awesome, but they need to figure out a solution with their pricing.
Not very reliable 2/5
By adam gaedke
Got delayed twice by 2 hrs
Great service good app 5/5
Life saver of a service for a busy single dad
Needs better iPad support 5/5
The app has been updated with orientation support, which is incredibly helpful on iPad with a keyboard. It would still be nice to see multitasking support, but otherwise the app is looking great.
This is a nice, well designed app. It’s even optimized for the iPad Pro screen. The problem is that it locked to portrait orientation, so actually using it on iPad with a keyboard attached is a no-go. It would also be nice to see split screen multitasking support added. As is, i will look up recipes on on my iPad and use the Shipt app on my phone to order them. It’d be nice to do it all from one place.
I’m finding this service super handy! The only thing that would make it better is if they delivered from the coops(Seward & Wedge) & Aldi.
Shipt... just one letter off on service. 1/5
By Atomic Flip
I’m not sure if it’s the fact I never received my Shiptment or if the fact that you have NO WAY to communicate with a customer service agent from within the app or initiate a return or refund. It’s frankly obnoxious. I think they’ve scammed me out of 40 dollars in goods that they haven’t delivered and for which I have yet to receive resolution.
Dear customer service... please get your Shipt together!
Jan is amazing ... way above and beyond. Pls send her always
Very Nice, Accommodating 5/5
She adjusted well to more than a few last minute items, as I found out my fridge wasn’t going to be repaired anytime soon.
She was extremely nice and had a great spirit!
Best Service ever 5/5
I love SHIPT and I love my shoppers. I have Multiple Sclerosis and shopping is almost impossible for me. It wears me out and caused me to get very sick. Having someone else do the work is absolutely incredible. It has made parts of my life 100% better.
My ONLY COMPLAINT is the up-charge. It’s very pricey and doesn’t give me sale item prices. But I cannot do without SHIPT.
God sent 5/5
Thank you so much for creating this app and this service. I’m mostly housebound and I’ve had no other opportunities shop online anywhere but Walmart. Although Walmart offers a wide selection it’s nothing individual interesting different. It’s just the same things over and over now that I can shop at so many other stores through this app I have a white choice of food items and I’m truly enjoying dinner every night. And the people that shop for you and deliver are just angels.thank you very much again
Good app 4/5
Good app. Doesn’t always have the choices I am looking for
Hooray Shipt 5/5
By Sno Whyte
I love Shipt!!! Everyone that has shopped for me has been great. All their shoppers are very polite, and they let you know when the store is out of something. So so much better than Instacart!!!!
Dependable and so convenient. 5/5
By Mirama Mima
As a senior citizen with limited time and energy, I particularly appreciate Shipt. I’ve used the service for more than two years in Florida and Georgia. Every delivery has been a pleasure. Delivery persons are courteous and careful to check with me re any questions or problems with availability of requested items. I’m highly impressed. I value the time they save me and the effort they make to choose the best produce and meats. I’ve never been disappointed.
SHIPT customer 5/5
By ms. trisha thomas
Jennifer is by far one of your best SHIPT
shoppers. She is consistent in picking out the best produce and goes beyond what is expected. I would rate her a 10 star employee.
It will not even load the APP SHIPT. SHOULD BE SHI+
First time user! 5/5
By Brittany Oates
First time user and the app was super easy to follow the service was fast and convenient! Definitely will use again!!
Great service.. my only complaint is they raise the store prices.
Excellent and friendly service 5/5
Everyone who has delivered has been very friendly, professional and communicative throughout the process, from shopping to delivery.
Need a way to communicate with the shopper through the app when the text part is not working correctly.
Huge help for our family! 5/5
I started using it while on bedrest with my pregnancy, but kept it up through the newborn stage and now with a toddler and a school aged child, we use it weekly! So convenient when I don’t have the energy or time to run out. Honestly I find it helps me save money and lose weight because I’m not mindless buying things not on my grocery list. My only complaint is that I wish you could track your drive like other shopping apps, it would help me quiet the dogs for the sleeping kids.
Yay for Shipt 5/5
By trainer cheryl
My life has become so much easier since i signed up with shipt two years go. The shipt shoppers have been so pleasant n helpful.
Special thx to Chris, Mike, Colleen, Nicole, going above and beyond when the store is without a product trying to accommodate with a new product. My only suggestion is the items theyve eliminatedShould be taken off the shoppers guide
Thanks cheryl s.
Bad app. 2/5
The app has the worst search engine I have ever seen. For example, When I enter celery sticks I get all kinds of STICKS.
Apparently the search only works on one word at a time. FIX IT !!!!!!
Still not fixed , September 18
Can’t customize tip 1/5
By I'm ifudigieifududuyeucif
Can’t customize my tip since last update. Feel bad but I haven’t tipped at all because of this
Probably arrogant 1/5
I don’t use this service, & I never will. I had a friend that interviewed to use them, along w/instacart & others, as a pseudo job, while she applied for & waited on ss disability &/or va benefits. My friends is an introvert. u wouldn’t know it talking to her, yet talking to someone she doesn’t know about something she isn’t familiar with, & u are not going to have positive results, regardless of how good she could/would be. Instead she was required to perform for the interviewer by answering 3 standard interview questions, only it wasn’t standard. It was on tape. Everyone hates to be recorded, especially her. Then to be critiqued and not hired because of these “required” videos, that did nothing to portray what she could offer & only made her so uncomfortable she floundered she said the whole time. Your practice of using video is outdated & probably disliked by most that take them. So no, I wouldn’t use a svc that didn’t hire my friend after embarrassing her on video tape. Because that’s how it felt to her. Oh, & add this, u can reapply in 60 days, ha ah, go thru the torture again, yipee😝 not!
Great response guys, oh we’re sorry, but that’s how it is. I really hope you someday u are put through a similar process, with similar responses, then maybe u’ll realize how rude & arrogant, this response was.
No way to track order... 1/5
I placed an order and was waiting for it to come. Instacart and amazon fresh let me track where my driver is so that I can get ready to go down. First time using Shipt and my order got cancelled for no reason. Did not receive a single phone call from the driver and the order just says cancelled. I also don’t like that this app does not allow you to chat with the driver through the app. I’m cancelling my membership.
Customer service 5/5
Thank you shipt! I enjoyed having the help of my groceries being delivered. With that said Deborah was simply the best part. To see someone so kind, helpful, humble and hard working is so wonderful- she was simply amazing. Thank you shipt and Deborah
It’s ok 2/5
The concept is great if it actually worked. 100% of the time something is not in stock and other items need adjusting. I don’t have that much trouble when I go in the store myself so I’m not sure what the problem is. I could understand if it were every now and then but it’s every single time. Tonight the app wasn’t working so the shopper could not get in touch with me to adjust my order despite her efforts. I don’t think I’ll keep this service much longer. Sad because the idea is awesome!
Good Overall 4/5
Experience 6 orders in has been good overall. 2 okay, 3 great, and 1 terrible. It’s a bummer to have to pay elevated prices for bad produce if your shopper is bad (only happened once) or, the same shopper wouldn’t take direction of where to find something I know the store positively had....and just stopped responding to text.... or if you get someone you know and you feel like you have to tip and rate them higher than you would have just because you know them.......Overall though, the convenience and experience are totally worth it. Only thing I may change going forward is buying my meat myself, not because of what the shopper chose but because the SHIPT price was 25% higher than the store price in many cases.
She was AWESOME!!! 5/5
Awesome shopper... wrong store.
Efficient app incredible service 5/5
We now use Shipt for our weekly grocery shopping. We have young kids and busy work schedules and this makes life that much easier! Thank you for this great service!
I love shipt 5/5
By Lori Stephan
As a busy real estate agent my schedule is too unpredictable .I love the fact that I can just go home and unwind and let somebody else do all the shopping and bring it right to me!
Store change 1/5
Apparently there was a location change from Target on memorial in Tulsa ok to the Tulsa hills Target. It has been a total nightmare getting anything I asked for. They seem to be out of everything and they don’t have half the options as the other store. Because of this I’m cancelling my subscription and going to Walmart app. I really loved this app but I am spending money on things that I had to just get because they hardly have anything I’m needing or wanting.
Tried this app today and I’m not pleased. This app needs to be updated as to what is in the store. More than half the things I ordered out of a total of 10 items weren’t available or were no longer being sold in the store. And the person getting them items was trying to get me an item that wasn’t even close to equal in price of the requested item. Communication was good though via text.
Online selection 4/5
Love Shipt’s customer service and shoppers. I went to a competitor company and am happy to be back with Shipt. However, giving 4 stars because the app catalog is lacking so I am having to make special request for several regular items that were regularly available in the competitor’s app.
Great way to shop 5/5
By Great Mommy2
I had a billion things to do today and couldn’t get them all done. This app made my life easier and the Shipt shopper was friendly and timely.
So convenient. Such ease. 5/5
The small surcharge on each item is annoying. However, the convenience is key. I love LOVE grocery shopping. But, w/ a toddler and two teenagers with 3 completely different schedules at 3 different school and activities at polar ends of town, I find it hard to maneuver my schedule to where I can actually shop anywhere beyond 7-11 and tom thumb snider plaza. Being able to have stuff delivered makes my life easier. And though each item costs more, I end up saving money in that I don’t end up w a cart full of impetuousness. I wish Shipt would do like Amazon/Whole Foods/Prime and offer specials for customers. There are times I use Whole Foods specifically for that reason. (eg. Sea Bass from $29.99 to $19.99 for Prime members for delivery...). They don’t hike the prices up as Shipt does. I assume the increased price goes to delivery and operational costs. So I let it slide. Overall the service is exceptional and the staff is absolutely fabulous. LOVE IT. I use it 2-3x a week on average.
Thank You 5/5
By Denise Credeur
Thank you Shipt for helping me have more time for my family and taking the headache out of grocery shopping!! You are my hero! ❤️