Good Service !! 5/5
I had forgotten I could add a tip for so I gave her ash. Very nice delivery Girl!!! Thank You 💞
Great shopper and no tech support! 4/5
The shopper was terrific and prompt. Your tech support and an issue with the app is horrible. I won’t use the service again if it isn’t improved!
y is it no let me do delivery opions doesn’t let me pick ?
Very convenient in bad weather and illness. 5/5
By Thing One and Thing Two
Excellent service. Buy the year-long membership to save $$.
My review 101 3/5
By my review 101
Great for ABC mediocre for Publix.
Needs Improvements 3/5
Overall it’s fine but it does need improvements. One improvement would be the ability to read more on the products on the site. There isn’t enough description. Also, the time slots need major improvements. They should allow the shoppers the ability to shop immediately instead of the first earliest choice which is usually 2-3 hours away.
THEY MARK UP THE FOOD 1/5
Don't let the reasonable annual fee fool you. They mark up every item you buy. It's in their small print. They add about "$5 to every $35 of groceries." Which doesn't sound like a lot until you do the math and realize this will run you an extra $20 for every $140 delivery. Might as well go with the other service with no annual fees and charges $9.99 delivery fees.
Shipt’s Customer Service is the BEST! 5/5
I have been a customer of Shipt for over two years and the Shoppers that I’ve had over the years are fantastic! They are kind, helpful, pleasant and professional. There has only been two occasions where the shoppers were late. Both times the representatives I spoke with were so kind and immediately corrected the situation. In addition, they refunded me credit of $15.00 for my inconvenience. What a wonderful surprise!
Good but not perfect. 3/5
The newest version of the app keeps randomly logging me out with a “sorry” alert box, and it’s getting annoying. Before you reply to this, devs, I have over 10gb free on my phone so I know space is not an issue.
Now here is my previous review, with issues that have not been addressed:
I have been ordering from Shipt twice twice a week for almost a year. I love the service, because I am disabled. The markup for this app isn’t as high as other shopping apps, and the UI is better. I’ve had great luck with most of my (very attentive) shoppers and timely deliveries, but that’s regional because I’ve recommended it to friends in other parts of the US and they’ve had terrible experiences.
However, the iOS app needs work. It does the job, but it’s not awesome.
It’s incredibly slow, so when I want to search for an item, it’ll register taps belatedly, and I wind up opening categories instead of the search feature. Also I hate that the search feature opens up a whole new screen (with categories that are easy to accidentally tap), because it’s so slow. Searching should be integrated into the main shopping screen in the app. While I appreciate that the ability to browse makes it very similar to in-store shopping, the fact is that I have over a dozen food allergies, and I don’t care about 99% of any store’s offerings.
I want to be able to favorite items, and I want to access that favorites list from any store. I travel, and I don’t want to have to search for the same things I buy all the time at every new store.
I also want to be able to edit delivery notes. At the very least, I should be able to copy and paste a previous note for editing.
I want to be able to flag a product for review— if there’s a typo (so I can’t search for a product by name), or an inaccuracy, it shouldn’t be impossible to notify the developers without leaving the app. It’s disappointing to see the same erroneous products all the time, and it’s disappointing to see products offered that I KNOW aren’t even sold at that store. There’s also one specific brand that’s listed under two different names in two different stores and NEITHER is the correct brand name.
I have three accessibility requests:
1. A checkbox for “I like chitchat!” or “I don’t like chitchat!” Or something of the sort. Here are some reasons customers enjoy chitchat: they’re very social, theyre disabled and don’t get out much (and they’re very social), they enjoy talking with shoppers about their success (or not) with an order, they just plain enjoy that part of the transaction. Here are some reasons customers don’t enjoy chitchat: it’s a tiny house and they have a sleeping family member, they are working from home and in the middle of something pressing, they are nonspeaking or autistic, they are Deaf or hard of hearing, they have severe social anxiety. I don’t want to seem rude when I’m very grateful to my shopper, but some days I just can’t with the chitchat.
2. A checkbox for “I have food allergies” or “I am on a medically necessary diet,” or something to draw attention to the fact that communication about substations is EXTREMELY important. 99% of the shoppers I’ve had are wonderful. But when I get someone in a hurry or distracted, it’s IMPERATIVE that they not sneak something I’m deathly allergic to into my bags.
3. Please tell us (or allow shoppers to tell us) what physical location of a store they’re at. There are multiple locations of major supermarkets in my area, and not all of them carry the products I can safely eat, and not all of them carry the non-food products I order. So if I order X, Y, and Z via your app and knowing it’s only available at location A, but your shopper is sent to location B, I can at least know it’s not the shoppers fault that they can’t find my items. Or I can put in the delivery notes that I know location B doesn’t carry my items, so please don’t go there. This happens far too often, and it needs to be addressed. I was even told by shoppers that Shipt prohibits them from telling us where they went, which is just ridiculous. I have food allergies, and I need to know where my food is coming from.
Five stars!!! 5/5
I’ve had multiple orders! And I’ve only had one person twice. Always friendly and willing to go beyond my expectations. I absolutely love it. I’ve only went through Meijer but I’m impressed. At first I would of never had someone grocery shop for me. But here I am busy life! Thank you.
Shypd review 5/13!10 5/5
Life saver, hard to go groc shopping while caring for mother with dementia. Shopper communicates throughout shopping, giving options if item requested not available. Always friendly and helpful with groceries. Highly recommend, have been using since first of year. Once I made an error on an order and they actually went back to store to switch item from regular soda to diet soda as I am diabetic.
So awesome! 5/5
When you don’t feel well and you’re out of food- this is wonderful! My shopper was awesome!
Wonderful service 5/5
By delighted donna
This has been a lifesaver more than one time! I’m very grateful to the generous time out shoppers give to help us!
HEB SHIPT SHOPPING 5/5
Your app is working great for me! The best part is how good all of your delivery shoppers are! I’ve gotten everything exactly like I asked for! They are all very friendly and communicate with me while shopping! I’m addicted to shopping this way 😃❗️❤️
Trap like design 1/5
So they make you think you can easily test out the service, and if you don’t like it just opt out with their two week trial, but then there isn’t anywhere on the app or website to modify your subscription AT ALL. It’s very deceptive and I’m just uncomfortable with it. If only you could use the service without the subscription.
Great service! 5/5
By Michigan Snow
We love using Shipt. We have always had great shoppers that go above and beyond. I’m picky about my produce, so I’m a bit hard to please, but they hit my preferences each time, as they go by the little notes I put in there in the app.It has been a blessing for our busy life! Twins, dogs, house, Grandma..... it’s been great to make a grocery list from the comfort of my couch, and it also cut my impulse items down by 100%. I reduced my grocery bill because it’s easier to make menus and stick to the list, than navigating the store and getting distracted or overbuying. Great service. If they did my laundry, my life would be perfect.
Love Shift 5/5
I have used Hyvee delivery service before. Shift is 100% better. My shopper texted me the whole time. You can add or delete items up until checkout. Shoppers are very friendly and professional. This is one of the best services I have purchased. Would recommend to anyone who can’t do their own shopping for whatever reason.
First time to use. Was very pleased. Everything here and on time. Courteous shopper. I will certainly use again!
Price hiking 3/5
Love the App, but I Need more transparency on the price hiking.
What a time saver! 5/5
By Gordon gal
This service is great! I estimate that it saves me at least 1 1/2 hours - and that’s worth a lot to me. Plus, I can shop and have delivery when most convenient for me! Every shopper has been so nice and professional.
Shipt is the best 5/5
I love, love, love my Shipt! I’m physically unable to get out and do my own weekly shopping now, but Shipt does it even better than I could. The friendly shopper brings me everything on my list and I know it will be the freshest on the shelf that day. My shopper even asks if I need help putting anything away. What more could I ask for?
Bogo deals 4/5
The buy one get one free deal on items is very misleading. If an item is $2.33, then you are actually paying $4.66 for two of the same item. If an item is buy 1 get 1 free, then the price should be $2.33 for two of the same items.
Need Pricing Transparency 1/5
By Tommy Miguel
I was just about to place an order but could not understand the pricing.
Subtotal: $226 (why the price jump?)
Fine print: Authorizing up to $272 for substitutions and special requests.
Authorizing the buffer for special requests and substitutions is fine, but why the price jump in subtotals? Provide a breakdown, be transparent, and maybe I’ll use this app.
Shipt shopper 5/5
By ydhvdghkicdhb heyhgfdd
Our Shipt shopper Angela is the best! I have been in the customer service industry for 45 years, and have never had, seen or experienced this level of service, she goes over above and beyond what is expected. I hope you appreciate this wonderful person and employee.
Need to upgrade items that are at the store but do not come up on app.
App mostly works 3/5
Often prices are very off base which is misleading to consumer. For me its a deal breaker if I purchase a item or not.
Love Shipt! 5/5
This app has been a huge life saver! And well worth every penny!
Juanell Godwin 5/5
This is our first time using this service and We love it! Our Shopper was in contact with me to insure that I got exactly what I wanted. She was on time polite and very conscientious. The quality of the meats and fresh veggies were great. She even brought the groceries inside. What a time and energy saver! I will certainly use Shipt again!;
Keeps booting me out 3/5
Every time my order is complete and I try to tip my shopper, it logs me out and I have to log back in. Extremely annoying. This keeps up, I’ll go back to Instacart.
Great app and great service! 5/5
I love Shipt! As a working mom it has been a lifesaver!!! When you order diapers all the time it's easy to get free shipping 😆
Don’t waste your time! 1/5
Dear Shipt, you are the worse app! I’ve been having issues applying to become a shopper and not been resolved yet. I’ve been contacting you guys for weeks and no response. I’ve gave sincere responses so I give up! It’s not hard to deliver groceries to a customer. You are better off working for a retail store! Worse people and app EVER!!!!!!!
Great people 5/5
The people have all been wonderful
Susan s. Just delivered and she was very good, helpful, kind, great communication!!
A lot of items always out at Meijer new Lenox though :(
But people are awesome!!
App Crashes 1/5
I emailed with customer service and 1. They take forever to respond I mean this issue has been going on for weeks now. In the middle of an order the app logs me out and I have to keep logging in before I’m even able to finish the order. I’m on my last straw with them.
Love, LOVE, LOVE Shipt!! 5/5
I have been a Shipt shopper since the beginning. I’ve tried other delivery services but their customer service and communication was horrible. You have the most personable, friendly people who understand what it’s like to be a sahm that needs a second pair of hands. You make my life soooo much easier. Thanks a billion!
Fixing the problem 5/5
I lost all communication when my driver Sulyn was shown, she came on anyway with my order.
I also tried to go into petco and that didn’t work either, I went back to the app closed it down then went right back in, now it is fixed thank You!!!
We love Shipt! 5/5
We consider Shipt a great investment. The shoppers are consistently good. Well worth the fee.
Worth it? 2/5
By Trial Service Review
I don’t like feeling pressured to tip.
When shopping at Target I have a red card so I miss out on the 5% savings.
At ABC they give you $10 off every $100 and you all charge $7 for delivery plus the pressure of a tip.
I also noticed that Publix charges considerably more per item with your service.
I do love the convenience, but am not sure with these observations above if this service is worth it.
Love the convenience of shopping from home & getting everything delivered to my door on MY schedule. No UPS or FedEx or Amazon dropping off packages in front of my garage instead of my front door or leaving packages to sit out in the rain. Love that I can even get perishables like milk & other foods home delivered.
Getting on Board with Shipt ⚓️ 5/5
By happy caregiver
My husband was extremely ill with non-alcoholic liver disease. My adult son gifted us with an annual “membership “ to Shipt. What a time-saver! It takes me ten minutes to place my order and that’s it until the groceries arrive. Each Shipt delivery person has accurately filled my order and carefully delivered it. What a quick way to save time when other obligations are pressing.
Michelle went beyond my expectations with my grocery delivery. 5/5
By Deb Canela
So on top of delivering my family’s groceries Michelle F went beyond my expectations by leaving me a thank you note. Very sweet of her. Being a new mommy it’s difficult grocery shopping with my newborn. I highly recommend this service. Thank you so much. Michelle F. Deserves to be recognized for her attention to detail. : )
By Jan LaVaute
I have had three different shoppers and all three have been absolutely amazing! Very happy. Friendly, knowledgeable, did an outstanding job. I couldn’t be more impressed!
I feel scammed 1/5
I tried signing up for the trial period and used it to receive ONE order. I can see how this is good for those who aren’t mobile or may have had incidents that prevent them from getting around. But, being that I work 5 days a week in retail, I decided it was hit a value for ME. I tried to cancel and kept receiving error messages. I had assumed I double tapped the cancellation option but today I was charged $99 for a service I have no use for. If I forgot to cancel that’s on me, but I legit tried to cancel and the app was having issues at the time which is suspect at the very least. Please help me with this @Shipt
Wonderful service 5/5
By Lisa Rusch
I love using schipt it makes my life so much easier after having major back surgery! I have been using this for a year now and I have yet to receive bad service. So far every person that has put together my order and delivered it have been extremely nice and cooperative. I highly recommend this service to everyone!
Great Service 5/5
By Dan in Ypsi
I’ve used the delivery service for the last two months. All of the shoppers have done an excellent job, but Christopher M. has been the best. The service has been accurate and quick.
I am not able to shop anymore because of physical problems and loading and unloading the groceries has been getting tougher for my wife. So this service is a wonderful thing for us.
I really appreciated it and give the shoppers a good cash tip.
Not worth it. 1/5
I downloaded Shipt last night, thinking it was odd that you had to subscribe to have your groceries delivered, but thought I’d give it a try. I ordered from Target for my first time, and chose my groceries to come between 10 & 11am PST. Well, I got a text this morning, saying that the shopper couldn’t complete my order, so they moved my time slot to 11am-12pm PST. Ugh. So not worth the $14 monthly subscription fee that I chose. Cancelling my subscription after my groceries get here, and using other grocery delivery apps that I’m familiar with from now on. 😡
my shipt shopper... 5/5
it was becoming difficult to do my shopping anymore ... then along came Shipt... best thing that’s happened to me in a long time. My shoppers have been great. Especially the one that puts up with me being so picky... she knows my needs and takes special care Thank you “N”....
Perfect for older people 5/5
I am no longer am able to walk through a grocery store. This is perfect for me. It is truly a life saver. Thank you.
This was my first time using this! And it was great! As a single mom of 4 working multiple jobs and always on the go, this has been a life saver for me!!
Excellent shoppers 5/5
By JC Sanstead
Thanks to today’s shopper, Dana. Like all your other shoppers, she is thorough, punctual, articulate, people oriented, flexible and responsible. I love the Shipt shoppers especially as the store is being renovated - they know and they go! Shoppers should be tipped well - when you think of the time and hassle they save us, they deserve to be well compensated.