Need Search Funsction 3/5
The app is easy to use but there is no search function to assist you in looking up past conversation with customers. It is extremely hard to look up old conversations and currently must be manually located. Hopefully that can add this key feature.
love it 5/5
Not working properly 1/5
By Diamond Winks Pinkii
I hate it
Love it but it’s not consistent 3/5
Love this option for my customers inquiring about our hair care but it signs us out constantly and completely freezes at the most random times.
Being able to catch a customer while on my website is vital in closing the sell so I definitely appreciate this app and all of the features.
Please add the WhatsApp chat as well 4/5
Please add the WhatsApp chat as well it would easier to communicate with customers
Everything was great, will shop here again 5/5
Everyone was so kind, will definitely be back
Needs a Block Spam Feature ASAP 1/5
By Airtime raid
There needs to be a easy 1 click feature to be able to block the Nigeria spammers. They message me 20x a day, all from Nigeria with spam marketing. It’s so annoying.
Must have for Shopify business 5/5
Rounds out Shopify app and allows for a better look at customers. Waiting for CRM and proactive messaging features. Surprised Inbox and Shopify email are two different products, though.
keeps logging me out 1/5
not helpful to have to keep signing back in. whats the point?
Awesome Toupees! 5/5
By Marlon Gaines
Excellent tool! 5/5
I love this messaging app. Being able to engage with a customer on my Shopify page from my phone in real time has been a huge benefit for our customer service.
This stuff really works! 5/5
I was skeptical but this stuff really really works!
email integration. 4/5
realizing this is chat app, It doesn’t seem to make sense that an email sent from the email attached to contact us on the website wouldn’t 1. get a notification of receipt and 2. they aren’t logged in the customer’s profile.
maybe it shouldn’t be called inbox but rather chat.
I’m not receiving my messages 1/5
Unfortunately I’m not receiving my messages and has costed me three customers so far 🥺
Spam magnet 1/5
The inbox messages are usually spam. Please fix!
Your opinion counts here 5/5
Please review your transactions with us
Constant malfunctions 2/5
By Mark Brun
Super buggy. Constantly doesn’t show new messages and doesn’t play notifications on incoming messages. The last version was better. Why can’t Shopify spend more resources on testing this? The bugs are incredibly obvious
Shopify inbox 5/5
I love this app loveeee it
In box 1/5
By Sherry Hoerr
It says I have messages but I can’t access it. What gives?
I love the inbox 5/5
By Crystal tree of life
Having a dedicated inbox is fabulous, getting a push notification, and having short message that are standard already to go!
How can I get notifications to my phone that there is a chat?
iOS Widget 4/5
Please add an iOS widget.
Make it so your able to block annoying spam questions and people
Not useful for me 1/5
It started off as a great feature, however the only people that would use the Shopify inbox are those of Nigerian. I keep having people wanting to sell me things instead of asking me questions about items on my website or orders.
Sample good quality 5/5
By range usa-66
Sample good quality
Message blocking needed 1/5
You need to create a way to block messages
Shopping center! 5/5
Greatest most diverse online store I’ve ever seen! The staff is courteous and helpful. These are honest people. 👍🏻😬
Looks like I’m first one and I’m happy super thank you very much. Good to be able to give you first review and a good one. 👌👍
The keychains 5/5
I loved them. They look just like the picture and have lasted me a long time. The lipgloss is the perfect texture.
Pretty good except for integration 3/5
By Wedge Kahr
This is a perfectly adequate messaging app with all the standard features and a nice interface. However, when it comes to integrations it leaves MUCH to be desired. The notifications will not go away, badges stay on the app icon, and if you're already communicating with customers via social media it does nothing but cause extra hassle.
Download the app, but if you value your time don't integrate it with ANYTHING
Need Search Box 2/5
I think it’s need search box to find customers by name!
Thank You Max 5/5
I was able to order seat cover for my SUV. Reasonable prices and shipping time. Thnks again
Amelore Enterprises 5/5
We love your services
Message prompts but don’t deliver 2/5
By seanjari preeti
It’s okay but once the automated ask then if they would like. Coupon and the customer says yes, the automation stops.
It’s up to me to go into Shopify and send a coupon. Sometimes the customer leaves before I can.
Shop app 3/5
Doesn’t reflect what item or photo my customers are referencing and I really do not know what verbiage to reflect that to them!!!
Can’t access to the messages 1/5
Not helpful to my business 1/5
Tired of receiving spam messages!
By Guru Beauty
Love, love the rings!!
Love Letter To My Soul! 5/5
By D. Potts
When I received my order from Minding My Glow, I was so excited that I forgot to do an unboxing video 😂. When I opened my boxes, I felt like it was a love letter to my soul! Every scent awakened a sense that I may have forgotten. The products drew me into myself, and I can be and do exactly what this brand says, ”Minding My Glow”. It’s a whole vibe! ❤️
Constantly Shows 1 Notification 2/5
I have opened everything in the app and to no avail that notification on the app shows I have ONE something not read/complete. And since it is in the folder with my other selling apps I’m not sure if it’s a new message, sale, or what!! I have closed the one chat in my app and still nothing. It’s quite annoying especially if I rely on the apps to alert me - sometimes I’ll miss a ping sound but I won’t miss the number notification. Make it stop!!!! 😣
Great Free App from Shopify 5/5
By Lifetime Iphone User
Great free app, does the job.
By Ann kck
Great Quality hair 5/5
Please add a multi store function! 5/5
By andrew sdc
Please add a multi store function! I run multiple stores! Other than that, great app. I've got so many sales from it