Falla en la actualización en tiempo real de la conversación 4/5
Deben mejorar la actualización en tiempo real de la conversación.
Quick response time. 5/5
By Coach Lisa Jones
I love the new integration with Ping and Shopify. I allows me to answer all of my customers questions in reel time. I love it❣️
Complete breakdown after switch from ping to inbox 1/5
Back when it was Shopify ping, flawless experience. But now that they switched to inbox, none of my integrations work anymore. Not apple chat, Shopify chat (which is supposed to be native to the app so it should be seamless), as well as apple chat which used to be the main front runner utilized by my customers. After the switch, it’s gone to completely useless and support is so difficult to contact.
Notifications dont work - Account logs out by itself 2/5
By Mario mendooza
It is hard to keep trak of new threds of conversations because the Shopify account logs out (by itself) often. This way it is easy to miss customer questions because you never get the notification.
Horrible. Suddenly unable to change chat availability. 1/5
My store looks as if it’s open 24/7
Intrusive. I can’t find where to limit availability 2/5
By Monique the Great
I don’t want to be texted by customers outside of business hours and I don’t see a place to change this.
Let us port in our 800 Numbers to Chat 4/5
By V. H. Hess
Overall it works exactly as advertised however rather than using a random phone number for texting chat, I would prefer to use my vanity number that I purchased for my business.
The moment that Shopify allows us to port in our custom business phone numbers for chat support, I will immediately subscribe. I don’t want to be paying two different services for what I wish to achieve. That would give me incentive to also transfer my domain over to Shopify. You see?
Domain name, phone number and e-commerce platform subscription all under one roof. Please do this.
My business has an 888 vanity phone number specific for a chat support and it’s easy to remember so people can text for a chat support any time. Otherwise I would be using Ping on my website instead.
By Aaliyah Mendoza
Quick and efficient way to answer customers 5/5
So far this app has been so convenient and has helped me complete sales. I wish there was a way for customers to send photos through the app though.
I like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat.
I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends.
Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled.
Shopify is all you need 5/5
By Ian G. Kay
Very happy with backend and user experience with Shopify :)
By Wears Woody
Cannot access Ping anymore! And cannot deactivate the pop up on our website
Doesn’t work the way it should 1/5
By anton denopolis
Can view images uploaded by customers, not on the mobile or desktop version. Pretty stupid.
Making and sending a new order removed? 4/5
I like to use making a new order feature, but after updating the app, I can’t find it any more. Is it removed from the app?
Fanny pack 5/5
By kassies L
Feels pretty durable, the webbing and pouch material are strong. The colors are vibrant and look just like the photo. Very comfortable to wear.
By ?!? confused
You guys thought of everything
Where is kit 1/5
Why can’t I use kit anymore, I really liked that feature
Love Shopify 5/5
Helps me get do everything, my very best business friends is Shopify
Game changer 5/5
I have been able to stay close to my customers now more than every bc of this app, I love how it has my products synced so I can recommend products just in case the one they where looking for is no longer available or anything that may come up
I’ve struggled with this thing for YEARS... between Kit & Ping & alllll the other programs I’m having to juggle with Shopify, I’m about at my limit. Kit/Ping has NEVER been reliable or correct with the analytics or making progress. Just made me spend an ungodly amount over the last few years. It’s sickening to look at the reports. Probably why they’re retiring the thing, thank God. After swindling so much $$ out of us! Good riddance PING-PONG! You will not be missed!
KIT was removed 1/5
Very disappointed that they removed KIT from the PING.
Money 💰gang 5/5
Hey New New product in store help support the brand’s thanks
Glam fashion trends 5/5
By One only fashion
Love this online store
Too many spam messages 3/5
By JGS ABO
I am assuming they are from scammers. They are asking their order status when they have not placed any orders. I received two today from Jamaica and Turkey.
Very confusing 3/5
Have you folks done any webinars to explain how this works? I do t understand the integration with Apple chat. Don’t understand the automated messages. I change them and then what I wrote is not what customer sees. Don’t understand the automated prompts either like why does it prompt “what’s my order status?” I need help. Trying to make this work but might have to go back to pure chat...
Apple Watch Support? 5/5
Would like to see a Shopify Ping watch app. Otherwise, great app.
Needs improvement 2/5
As the founder of the company and only Admin of the company Shopify store, Ping should allow the user of the company iPhone to chat with customers on it. Instead, it gives the message “You need permission to chat with customers” when a customer asks a question through Ping. There is no clear path for the Administrator to use to correct this. Not happy. This was not a problem prior to the recent Shopify Ping update. Fix this.
Chat works good but am unable to shut off chats from other countries. We do not export so a feature to screen these out would be very helpful.
Signed in as admin and no longer says I have permission to chat with customers. Works on website with same login so app is broken
Request permission with new update 1/5
App has a few bugs, I get double alerts for every message a customer sends (been going on for about 3 months now). And with latest update today it says I don’t have permission to view the messages and to request it from the owner. I am the owner (web version is working fine for now). Tried to log out and log back in, deleted and reinstalled and issue still stands.
Message Notification 3/5
Sometimes you don’t receive a notification when a customer sends a message. This causes messages to be missed.
Thank you 💯🔥💯 5/5
By IG outcheabihh
I really like that work you guy do thanks again
By Sid cereno
This apps is great, It can help you post your product to face book without hiring additional employee.
Very confusing 1/5
I often don’t get pings, there is not an easy way to see new messages, it keeps adding “customer is in store” to the message thread meaning newer messages get buried, and the search function is useless. Not impressed. It makes it almost more difficult than it is any help. I also have to still figure out how to sell through the app. You are supposed to be able to, but it is not clear how. It is not intuitive. It also pretty much only works on Apple, so my iPad. The mobile android version is useless and even the desktop version is so limited, it’s pointless. Update.... And now I’m trying to post this review and it is forcing me to use a unique nick name. As I said, more trouble than help.
Needs Work 2/5
By Female Executive
We like the function of Ping; but there seems to be no audible”ping” when a customer is on it. You can check it in July — and there will be a message sitting there from March! It’s embarrassing.
Never shows any customer info and pictures don’t show 2/5
The customer info is never shown so I have no clue who is asking for what. And when they send pictures it shows the fist picture they sent as the same for all of them! It’s embarrassing and caused me to loose business.
Mana Velugu Vintage Farmers 5/5
By Manoj Marada
Got a great start to CRM 4/5
Very nice basic customer service app for Shopify store, go for it!
Needs a Louder Notification! 3/5
The notification needs to be WAY louder on iOS. And we need a way for the customers to not be anonymous.
Never works properly 1/5
We regularly miss out on customer contacts and when we do see them we are unable to reply. This is the second time we’ve set Ping up for our online store and we are still disappointed.
Lovingggg it 5/5
Omg it’s so perfect!
By effie with an e
Unfortunately, sent messages may or may not reach the customer.
Great app 4/5
To the developers, when you archive messages, they reappear. There’s several glitches similar to this. The app does a great job allowing you to search your store for products and allowing it to have canned responses. I would like improvement to the AI functions where it doesn’t require an order number if you can look up the customers first and last name, or their email address, or their phone number. This would help when they are looking for a tracking Information, so a live agent does not have to get involved. It would also be great if you can add some other intuitive AI features that would suggest resolutions for the customer.
Would be 5 stars if I can put customer name. 4/5
By puerto rico pro shop
And tie them to the corn
Beto’s Coffee 5/5
By Beto's Coffee
Helped us land more holiday sales!
What’s my order status 1/5
When a customer initiate a chat, what’s my order status pops up after the welcome message and there is no way to remove it, this so very confusing for a customer who is new to the site and just. Ant to ask a random question. Resolution : only the welcome message should pop up and nothing else
I love this app 5/5
Kit has helped me a lot with my business!!
By x-doe couture
I love this
Thank you emails 3/5
By Mrs Socks
There are many features of this app that I really enjoy for my store.
But, I’m honestly so disappointed when I miss the window to send thank you letters to my new customers. this morning I was very busy and I missed the opportunity to send 53 new customers thank you letters this morning!