Shopify Ping

Shopify Ping

  • Category: Business
  • Release Date:
  • Current Version: 3.1.2
  • Adult Rating: 4+
  • Developer: Shopify Inc.
  • Compatibility: Android
  • Links: Google Play Store
1,761 Ratings
$ 0

Shopify Ping App

Shopify Ping lets you use the power of chat to grow your Shopify business. Build customer relationships, collaborate with your team, and manage your marketing from a single app – for free. PROVIDE A BETTER BUYING EXPERIENCE Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order. Use Ping to: • Save time by managing customer conversations from different services within a single app • Send products, discounts, and new orders from your Shopify store directly inside conversations with just a few taps • Set hours of availability and manage automated messages while you're available or away • Support your customers effortlessly and turn conversations into sales Ping connects with popular messaging platforms so you can manage all your customer and team conversations from the convenience of a single app: SHOPIFY CHAT Shopify Chat is a free tool built by Shopify that lets visitors chat live with you while they’re browsing your online store. APPLE BUSINESS CHAT Let customers contact you with the Messages app on their iPhone, iPad, or Mac. With Apple Pay, they can even complete purchases without leaving the conversation. FACEBOOK MESSENGER Chat with Facebook users who message you through Facebook Messenger. WORK SEAMLESSLY WITH YOUR TEAM You can also use Ping to collaborate with your team, strengthen customer relationships, and deliver improved shopping experiences through chat. GET BUILT-IN ASSISTANCE Meet Kit, your virtual employee, who you can chat with directly in Ping to help manage and market your Shopify store. Kit can execute tasks through a simple conversation, saving you time and effort. Kit will also provide intelligent marketing recommendations that will drive more visitors to your store and help you connect with your customers. Use Kit to help you with: • Social media posts • Facebook & Instagram ads • Retargeting campaigns • Email marketing • Inventory sourcing • Editing product photos • Search engine optimization • And more Shopify Ping is designed exclusively for use with your Shopify store. --------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center:

Shopify Ping app screenshots

Shopify Ping app reviews

  • Thank you 💯🔥💯 5/5

    By IG outcheabihh
    I really like that work you guy do thanks again
  • Responsive 5/5

    By Sid cereno
    This apps is great, It can help you post your product to face book without hiring additional employee.
  • Thank you emails 3/5

    By Mrs Socks
    There are many features of this app that I really enjoy for my store. But, I’m honestly so disappointed when I miss the window to send thank you letters to my new customers. this morning I was very busy and I missed the opportunity to send 53 new customers thank you letters this morning!
  • Solid 4/5

    By Peterfnfn
    Pretty good but sometimes it’s a little laggy and doesn’t update things as consistently as it should. Overall it’s really cool especially now that there is a web app too.
  • Love 5/5

    By 12344jess
    Best thing that has ever happened to my business!
  • Very helpful 5/5

    By :)Kimmie84
    Best virtual assistant! Very helpful! The thank You emails sent using this app really helps keep my customers engaged
  • Chatting app 5/5

    By colorcoadbeauty
    Great app
  • Good, needs a few more things 5/5

    By Mr. Benjamin Dover
    Needs more functionality like the SMS version of Kit and ability to swap between multiple stores with ping installed
  • Derrrrr 1/5

    By elemntz
  • No banner change 1/5

    By shopify-shopper :-)
    There is a default “leave a number and we’ll text you back as soon as we are available (an email works too). This is not necessary and will only confuse the potential customer because the whole idea is that they are now on a chat where they don’t have to give more customer info. This app will be great of you can customize or eliminate that banner. But right now it’s just a decent option(not great)
  • Great App 5/5

    By Love That Spice
    This app is amazing. The first time I used it I immediately made $500 within 3 to 4 hours. It really does all the work for you and that’s a plus when you have limited knowledge!
  • Wish I could save chat thread to a customer's timeline 4/5

    By bonusblog
    It really would be great if there was a way to save the chat thread to the timeline of an order.
  • Poor user experience 2/5

    By Zaggirl
    Limited images are available to be viewed. Why let customers upload images that I can’t view?! I can’t upload images to share with customers. Often, customers don’t receive my replies even when I reply immediately. Limited ability to organize conversations. Inability to assign a conversation to a customer rather than randomly generated id. Numerous other issues. Deleting app now. Nice in theory.
  • Non functional 1/5

    By Kait R review
    All this app does is duplicate my notifications and not allow me to respond with images/details to my customers. Kit is also practically useless now since I can no longer use it with FB messenger. I seriously think this app is absolutely pathetic
  • Can't log in said can't find account 1/5

    By Day in the life
    said can't find account
  • Does more harm than good 1/5

    By Ingilizanahtari
    I have been having a horrible experience with this app. I use it to reply customers who ask questions on my online store chat window. However there is no adequate notification system, the app defaults to iOS notifications and I keep on missing the messages even when my phone is right in front of me. I miss a lot of potential sales and give my customers a bad impression
  • Doesn’t notify you of an active chat 5/5

    By GlitterTees
    Learning to love the app, it doesn’t allow you to send pictures through the messages which would be great for sales flyer
  • Needs Work 2/5

    By Female Executive
    We like the function of Ping; but there seems to be no audible”ping” when a customer is on it. You can check it in July — and there will be a message sitting there from March! It’s embarrassing.
  • Love it. 5/5

    By bacali
    This app is like having an assistant. It is great.
  • Great resource 5/5

    By Beauty90jas
    It’s a great resource and it adds to great customer service
  • Great app the bomb so god l good 5/5

    By steeliowy
    So great so great
  • 5/5

    I’ve used this app in the past and will be implementing it to my new store. Very smooth and reliable. 🙂
  • 5/5

    By HayaNYC
    Amazing app
  • Thicker Than Average 5/5

    By Genotee
    Love the Customer Service!!
  • An annoying app that’s soul purpose is to get you to sign up for Facebook. 2/5

    By heydavida
    I’m just looking for an app to integrate chat with Apple business chat. Maybe there’s a better app?
  • Good 5/5

    By jojiebonate
    I like it. So far so good. I can’t see my chat box on my website though.
  • Language support 2/5

    By dee2527
    Want to know whick languages its support? Only english?
  • wants to give you 5 stars 4/5

    By nuke china
    The descriptions are very plain and don’t stand out
  • A nice option but... 2/5

    By Lehautedaug
    This is a neat app to have but I feel like it is very bare bones. I don't know why chats made after hours cannot be sent to us via email- only mobile app. I also don’t know why I can only link product pages instead of other pages, like blog pages, in a chat. This intertwined with Kit is also super confusing. I hope this app improves.
  • AWESOME 5/5

    By 123ABC done
    I have gotten wayyyyy more sales than usual and this works smoothly✨
  • Glitching 3/5

    By Bsmithva1111
    The app keeps glitching. You will type a response then it disappears leaving you wondering if your customer saw your response. So, you type it again and then both responses pop up on the screen. Frustrating.
  • If you have Shopify and watch chat there are pros and cons to this 2/5

    By BobBarney
    Adding a chat line to shop a phi account is important, and we chose pink because it is Shopify and so it’s more integrated. There are pros, and there are many cons. Pros: Integrates with shop a phi not a third-party app, and the robotic assistant named kit, can send customers automatic emails thank you letters etc. also, because it integrates with Shopify you can see if it’s an existing customer who they are and their customer name email and everything automatically. It’s free Cons there are many cons. Obviously this is made for Apple, which I have an iPhone, but my daughter with android barely works most of the time. Also, you know no one wants to keep 1000 chats in their open file, so in the iPhone app only you can mark them done. The problem is you have to mark them done sometimes a minimum of 15 times before it learns that it’s really done so if you have 30 chats in one day that you wanna archive it takes you about an hour to accomplish it Poor service, you can’t contact anybody. Really I understand that it’s free, but a fifth grader could’ve really done a better job
  • Logging in 4/5

    By Spidey 02
    I love this app, just wish we could stay logged in and switch between stores instead of having to sign out and then completely sign back in. It’s time consuming doing that whereas just switching accounts would be very efficient.
  • Unable to set availability hours in Shopify Ping app 3/5

    By tonyuioploip
    Great app but with the latest update I cannot find the feature that let me set the availability hours of the chat!
  • Good Start but Limited Functionality 3/5

    By Matt nearents
    If people leave an email address and then leave the chat, the app isn’t smart enough to send a reply via email. You have to do that. You can’t send links in the chat, users will have to copy/paste them. You can’t send links in automated messages (chat availability messages). They need a desktop app where I can reply via keyboard. Replying on the phone is super time consuming.
  • Thank you. 5/5

    By tool01
    Shopify Ping helps me to organize my customer conversations so that they do not get lost in the sea of other apps and conversations that I have going on. This app is awesome!!
  • Nitpicking 3/5

    By Makai from W/Love
    Why is the automatic message “leave a number and we’ll text you back” if it’s a messaging app? Please allow us to change that. The app is an amazing addition to my website but there is a message telling my customers to leave a number or email. I already have an email subscribing system and I’d rather not ask for their number if it’s not needed
  • Messages lag & don’t show up 2/5

    By barb4life
    I’ll yet a notification for a message from customer then go to the app and it won’t show up. I wont see new messages until the customer is long gone which is frustrating and defeats the purpose of LIVE CHAT
  • Great idea but..... 4/5

    By Shikibuton
    This app is randomly intercepting messages from FB from other devices and then crashes every single time I try to access the messages! So they are lost in cyberspace and my customers think I am ignoring them. Not good! UPDATE: This app is significantly improved since I posted this review and I am really enjoying the functionality. Thank you!!
  • Not seeing any messages in app - only notifications. 1/5

    By jordanseg
    What I said.
  • Helpful but needs work 3/5

    By BrianDedmi94
    It’s really convenient and helpful to have a messenger chat to talk with customers, but it needs some work! First off sometimes it won’t load the messages, I will get a notification and when I Open Ping that message thread doesn’t show up, and never loads later either. Second, would be VERY helpful if it was possible to edit/select multiple message threads at once to delete/hide them, swiping right and clicking “done” is very very slow and annoying to do. Third and worst flaw, you can’t see who is messaging you, it just says “shop visitor 001”, that’s understandable if it’s a new customer that’s never been on the site and never made a purchase/input customer info, but they really need to make it automatically identify customers who have an account or have placed an order before, so many people message about their order and You can’t see who it is unless they say their email/phone#/name themselves, it would be very helpful to be able to respond to answer a customers question right away instead of having to ask questions to identify them and their orders.. other than these few flaws the messenger is great and very helpful!
  • Feels good on skin 5/5

    By jahhknow
    The body cream feels like everything on my skin, am done with lotion, this cream moisturizes like no other!!!! I love it.. Mekgyalpretty🔥🔥🔥🔥
  • Great 5/5

    By dojavisebas
    Great to use!!! Helpful and highly recommend
  • Life Saver 5/5

    By Snatch Queen23
    Love this app... it helps me manage my business... I don’t know what I’ll do without it... hopefully this app will be available on Android to
  • Help 1/5

    By _mrsluciousty
    I’m trying to get my authentication code and it’s not working I’ve deleted and re installed the app several times. I need it for my website. Please help
  • Good 3/5

    By get it'
    Pretty decent app, wish there was a way for people that run more than one store to be able to switch between the two stores and run everything with this app
  • It doesn’t warn me quick enough and I lose people as it doesn’t pop up on my phone fast! 5/5

    By NicoletteDionne
    It needs to warn me instantly there’s someone. Not in the app, as an alert
  • Please Allow Us to Send Pictures 4/5

    By ASUCrystal
    This app is pretty good, but I would love to be able to send pictures to customers. Running an online dress store, this feature would come in handy.
  • Great 5/5

    By kaiikaii.12