Great app the bomb so god l good 5/5
So great so great
I’ve used this app in the past and will be implementing it to my new store. Very smooth and reliable. 🙂
Thicker Than Average 5/5
Love the Customer Service!!
An annoying app that’s soul purpose is to get you to sign up for Facebook. 2/5
I’m just looking for an app to integrate chat with Apple business chat. Maybe there’s a better app?
I like it. So far so good. I can’t see my chat box on my website though.
Language support 2/5
Want to know whick languages its support?
223DigitalArt.com wants to give you 5 stars 4/5
By nuke china
The descriptions are very plain and don’t stand out
A nice option but... 2/5
This is a neat app to have but I feel like it is very bare bones. I don't know why chats made after hours cannot be sent to us via email- only mobile app. I also don’t know why I can only link product pages instead of other pages, like blog pages, in a chat. This intertwined with Kit is also super confusing. I hope this app improves.
By 123ABC done
I have gotten wayyyyy more sales than usual and this works smoothly✨
The app keeps glitching. You will type a response then it disappears leaving you wondering if your customer saw your response. So, you type it again and then both responses pop up on the screen. Frustrating.
If you have Shopify and watch chat there are pros and cons to this 2/5
Adding a chat line to shop a phi account is important, and we chose pink because it is Shopify and so it’s more integrated. There are pros, and there are many cons.
Integrates with shop a phi not a third-party app, and the robotic assistant named kit, can send customers automatic emails thank you letters etc. also, because it integrates with Shopify you can see if it’s an existing customer who they are and their customer name email and everything automatically.
Cons there are many cons. Obviously this is made for Apple, which I have an iPhone, but my daughter with android barely works most of the time. Also, you know no one wants to keep 1000 chats in their open file, so in the iPhone app only you can mark them done. The problem is you have to mark them done sometimes a minimum of 15 times before it learns that it’s really done so if you have 30 chats in one day that you wanna archive it takes you about an hour to accomplish it
Poor service, you can’t contact anybody.
Really I understand that it’s free, but a fifth grader could’ve really done a better job
Logging in 4/5
By Spidey 02
I love this app, just wish we could stay logged in and switch between stores instead of having to sign out and then completely sign back in. It’s time consuming doing that whereas just switching accounts would be very efficient.
Unable to set availability hours in Shopify Ping app 3/5
Great app but with the latest update I cannot find the feature that let me set the availability hours of the chat!
Good Start but Limited Functionality 3/5
By Matt nearents
If people leave an email address and then leave the chat, the app isn’t smart enough to send a reply via email. You have to do that.
You can’t send links in the chat, users will have to copy/paste them.
You can’t send links in automated messages (chat availability messages).
They need a desktop app where I can reply via keyboard. Replying on the phone is super time consuming.
Thank you. 5/5
Shopify Ping helps me to organize my customer conversations so that they do not get lost in the sea of other apps and conversations that I have going on. This app is awesome!!
By Makai from W/Love
Why is the automatic message “leave a number and we’ll text you back” if it’s a messaging app? Please allow us to change that. The app is an amazing addition to my website but there is a message telling my customers to leave a number or email. I already have an email subscribing system and I’d rather not ask for their number if it’s not needed
Messages lag & don’t show up 2/5
I’ll yet a notification for a message from customer then go to the app and it won’t show up. I wont see new messages until the customer is long gone which is frustrating and defeats the purpose of LIVE CHAT
Great idea but..... 4/5
This app is randomly intercepting messages from FB from other devices and then crashes every single time I try to access the messages! So they are lost in cyberspace and my customers think I am ignoring them. Not good!
UPDATE: This app is significantly improved since I posted this review and I am really enjoying the functionality. Thank you!!
Not seeing any messages in app - only notifications. 1/5
What I said.
Helpful but needs work 3/5
It’s really convenient and helpful to have a messenger chat to talk with customers, but it needs some work! First off sometimes it won’t load the messages, I will get a notification and when I Open Ping that message thread doesn’t show up, and never loads later either. Second, would be VERY helpful if it was possible to edit/select multiple message threads at once to delete/hide them, swiping right and clicking “done” is very very slow and annoying to do. Third and worst flaw, you can’t see who is messaging you, it just says “shop visitor 001”, that’s understandable if it’s a new customer that’s never been on the site and never made a purchase/input customer info, but they really need to make it automatically identify customers who have an account or have placed an order before, so many people message about their order and You can’t see who it is unless they say their email/phone#/name themselves, it would be very helpful to be able to respond to answer a customers question right away instead of having to ask questions to identify them and their orders.. other than these few flaws the messenger is great and very helpful!
Feels good on skin 5/5
The body cream feels like everything on my skin, am done with lotion, this cream moisturizes like no other!!!! I love it.. Mekgyalpretty🔥🔥🔥🔥
Great to use!!! Helpful and highly recommend
Life Saver 5/5
By Snatch Queen23
Love this app... it helps me manage my business... I don’t know what I’ll do without it... hopefully this app will be available on Android to
I’m trying to get my authentication code and it’s not working I’ve deleted and re installed the app several times. I need it for my website. Please help
By get it'
Pretty decent app, wish there was a way for people that run more than one store to be able to switch between the two stores and run everything with this app
It doesn’t warn me quick enough and I lose people as it doesn’t pop up on my phone fast! 1/5
It needs to warn me instantly there’s someone. Not in the app, as an alert
Please Allow Us to Send Pictures 4/5
This app is pretty good, but I would love to be able to send pictures to customers. Running an online dress store, this feature would come in handy.
Great app but ideas for dev team to improve 4/5
Hey- first, this a great value to your SMB customers. Chat is working to drive more conversions for our store.
1. Ability to only get push notifications for customer chat, I get 1-2 notifications a day from Kit with no ability to turn them off.
2. Web interface, would be great if this was offered on web and not just mobile to improve productivity and response times.
3. Chat as revenue source is not yet in reporting and I think you should add it.
4. Offline hours should either have the chat disappear or give better chat bot prompts, such as hey we are offline, what is your name, what is your email and what is your question to figure out the issue.
Thanks for listening to the feedback.
By Fedup in Atl
This app has many bugs. It never seems to work as described
Ping is great 4/5
Great for a free chat. Runs a bit slow. Would like to see more features but it works for basic chats
Love it! 5/5
So helpful to my sales funnel. It’s like I have an additional team member!
Missed messages. 3/5
The app isn’t that reliable with notifications.
Excellent App 5/5
It’s like my personal assistant . Love it!
Easy to use and helps you keep you customers and fans engaged!
Love it 5/5
Ben using it for awhile, need to add more features but so far so good.
Easy and very helpful 5/5
Not only do I get to connect with customers but it Makes things much easier for me such as promote, set reminders or send out emails.
Helps us stay in touch with our customers.
Update won’t allow me to log in 1/5
By NY Mom of 2
Used to work pretty well. With the recent update, however, I can’t even log in and there’s no way to access the messages that have been received.
Good but 4/5
By Scott Swezey
Forced integration with Kit is unfortunate. Using the app automatically installs kit and reinstalls kit if you remove the kit app from your store. I don’t want to advertise on Facebook, so the constant nagging to have kit advertise on Facebook is not a great experience.
Not working 1/5
Not allowing me to log in anymore
Can’t even sign in 1/5
Problems started when the KIT feature was prompted at start up, it would never get passed that screen after selecting continue. Now after deleting and reinstalling it won’t let me sign in at all.
App seems broken 3/5
Can no longer log in. Very frustrating. Loved it up until then. Wish you could add pictures to it and emojis
Love it 5/5
By sharpie hunter
It’s made our business look even more professional.
Not trustworthy 2/5
I repeatedly get messages along the lines of “I’ve noticed a pick up in sales of snowboards. I recommend a $35 campaign on Facebook to...”
1. Snowboard sales definitely were NOT increasing in May!
2. I don’t sell snowboards! I sell backcountry skis.
This leads to believe the algorithm is terrible. Or worse, Kit is pumping me to buy ads from which it profits.
I’ve replied to the bot numerous times asking for a real person to contact me and explain. Nothing.
Bottom line: I don’t trust Kit and advise all to be skeptical of its recommendations.
Let me get rid of Kit 1/5
This app works well enough, except it is constantly shoving Kit down our throats. I have zero desire to use Kit and never will, but there is no way to get rid of it. Recently it has been forcing me to try and set up Kit every time I launch the app, which then fails, and eventually bounces me back to the inbox which is where I wanted to be in the first place. Shopify, I'm sure you spent a lot of money developing Kit, but it's useless to me and I want it to be gone, *please*.
Awesome Marketing App 5/5
Ping makes quick marketing super easy with Shopify’s Kit app. A few text messages and your posts or ads are up in no time. I love this app!
So glitchy 1/5
Very glitchy. Both on my end and the customer’s end. Ended up having to remove it so that customers didn’t think I was ignoring them.