Confusing app 1/5
By clag523
As soon as I log into the app they ask for a code ( I never created a code) so I’m unable to move to the next step.
THIS APP IS HORRIBLE 1/5
By kaylamariemacklin
Never use it. If you’re a small business owner this app will never work for you when you need it
Tiles good and bad 3/5
By exospo
Useful to have tiles for collections. Not useful to not be able to migrate tiles from one page to another. Not useful to keep getting error messages when trying to delete tiles
What PIN number? 1/5
By curtis1026
It keeps asking for a pin I never was ask to setup smh
Not reliable enough for its purpose 1/5
By Games4Life4Ever
Disconnects randomly, demands firmware updates in the middle of events, deletes tiles for no reason. Completely unusable, do not wish this on my worst enemy.
Won't open 1/5
By Grumpy223
The app won't open, I keep getting a system error message.
Error message 1/5
By December0012
Worked great for a few months. Then now when you log in you get an error message, it’s been happening now for almost 3wks now
Needs more features to be functional 1/5
By Kindmd
There are SO many features that are needed before this app is actually functional. There needs to be a search for products and collections when adding this to the home grid. More tiles on the home grid. Let me add multiple unique items to the cart from the custom item sale before this. It takes so long to add 1 item and then select custom item again. Let me add multiple from the custom item screen. Generally this needs better search functions. More intuitive payment screen and connect to my CC reader once and don’t make me reconnect it every hour.
Ugh annoying 1/5
By msboomboomroom
I can’t enter my pin in. It keeps saying incorrect and dismiss and doesn’t offer anyway to change password or access it.
Cannot even sign in 1/5
By 22Billiam22x
Cannot sign in. I’m stuck on a pin login, I never created. Let’s get this fixed please.
Yikes! Don’t trust your income with this app 1/5
By mtnBikerBrad
Doesn’t even offer a connection option for the Shopify branded swipe and chip reader…in fact it only offers connection to the discontinued audio port and lightning readers that show as discontinued on their support page.
Only documentation doesn’t match the app so I am not without a way to accept CC
Problem with pin 1/5
By Avebbbbb
when i downloaded the app it started to ask for a pin and there is no way to reset it and i don’t even remember making a pin i literally just downloaded the app
Meh, it works fine. Just fine. 2/5
By RetailOwner3945783
Not wonderful, not terrible, just fine. Like when on a hot day, and you are craving some cool fresh water, but you only have half a bottle that rolled out from under the seat of your car. You’re still going to drink it, but there’s no satisfaction involved.
Again; it’s fine. It works (mostly). It keeps you alive. But in no way would it ever be your first choice.
Poor connection, high cost. 1/5
By sbjjill
It’s a great app, my biggest problem is the card readers regularly do not connect. Which is very poor customer service for us because we have to manually enter our customers debit cards, which takes time. This slows down our efficiency. The app also takes a fee for manually entering card information. The return policy for defective card readers is no returns. Overall, the cost for the deficiency in this app is very high.
Poor flow 1/5
By sfay321
The products page and the checkout no longer share a screen like the old interface, so we have to toggle back and forth between products and the checkout. Super inefficient. The products section should have the checkout on the right side again.
Allow your manual entry credit card to scan the card! 4/5
By KyleAyling
One missing feature dictated a 4 star! But I know you’ll add it 😃 then I’ll update my review! Thank you Shopify.
Give me the option to Make the cart disappear because... 4/5
By Alanclaude.com
I have 200 items, Half the screen is taken up with the cart when it could used for browsing and selecting products! The option to make the collection images smaller would be helpful Shopify😉to remove the bottleneck🍼
Beside that, this app works very well with my Shopify site.
I don’t recommend 1/5
By jareon17
I downloaded the app and it asked for a pin login and won’t even let me login.
Not User Friendly 1/5
By EssxStm
Old version allowed us to load a collection and have 12 Tiles on a screen to scroll through. New version only lists them and takes more steps to search and add quantity. PLEASE allow this feature to return.
Business 5/5
By x.riq
Nice
Off line 2/5
By mattwilk13
My card reader constantly disconnects, and goes into a standby wait processing mode !
Designed in a bubble 2/5
By kirkwilder
The entire Shopify ecosystem is bizarre- and you don’t know that it doesn’t do something until you don’t know it doesn’t do it. By then, you feel stupid as you have invested time and energy into something as fun as banging your head against a wall...
But it’s clear that the engineers didn’t envision themselves in front of customers=====
Tipping is in the wrong step in the checkout
No was to price a delivery charge by zip code
No way to place an order for a future delivery date
No place to write a gift card message
Some of these things can be fixed by adding an app - for another charge. But then you have a whole new company and customer service group to engage.
Obviously Shopify designers are fans of Rube Goldberg
Shopify refuses to fix tax rate 1/5
By Olympic Outdoor
Shopify is charging 3x the correct sales tax rate and refuses to fix it after three weeks. Shopify is fraudulently collecting extra fees.
Application does not open 5/5
By Jesspierre
I try to open it but that kick me out - what is the problem ?
Home Screen editing 3/5
By Edgie V
It doesn’t always allow me to rearrange the items on the Home Screen. Kind of annoying. I’m using an iPhone 6s.
Bad UI 1/5
By SK Coffee
The customer-view app does NOT screen mirror tips or signing, the app crashes and/or doesn’t connect to the screen mirror or the card reader well. Would not recommend
Don’t update tap card reader! 1/5
By msf629
Don’t apply the latest tap card reader or it will brick your reader. This happened to two of our devices. Had to get replacements because the tamper lights came on. The update got to 99% then failed leaving the four blue lights on the reader. Once the battery drains two red lights come on and it no longer works. No way to recover.
Please test this more thoroughly going forward.
Great 5/5
By bpaape
Great so farrrrrrr........
Stuck on Login Error 4/5
By Tommy536
Been trying to log in since the update and it does everything like when you log in. But at the end it giving me MerchanKit.StartupTaskError error 0. Please help. Thank you for your fast response. It works perfect now
This is the best app I can use 5/5
By kyn lynn
This is the best app I can use for m Business
Clunky 1/5
By lisacatx
The previous version of this app was much more intuitive, this is clunky.
Also, the ability to exchange has been removed on the Lite version. This is frustrating. I am now being asked to pay $89/mo for this feature, I’m no.
Staffy 1/5
By Texas_Dave-67
Staffy app is unstable. I’m not able to clock out today.
Not the best layout 1/5
By Satisfied User :D
This app has poor app design and layout
Horrible upgrade 1/5
By thbest87
Makes CHECKOUT SLOW
Limited Admin 2/5
By siulnomar
This app looks great from the cover but the reality is that it lacks a lot of things for a high volume retail store, this app is meant for online sales. It has no filter to “last month” when doing analytics on the shop app, you must use ANOTHER app to figure results on. It’s not SIMPLE to make returns when a customer has already returned from the same ticket, it makes you do it on ANOTHER app or webpage which is a waste of time and if my employees don’t have my account password they can’t process returns fairly. The app doesn’t let you change the seller after the sale is made if it was entered by error, the only option is to return abs make the sale again thus affecting the KPIs of the store. The app won’t let you change the tender type if you entered it incorrectly, a return has to be made to fix it and then make the sale again. It’s just a very limited app that you don’t have full control of the system and your sales. Another thing is that when an exchange is made, the money gets removed from the actual day you sold it and moved to the day you exchanged it, this should only happen to the amount over that the customer is paying (if that’s the case).
I really don’t recommend this for a busy place where many things can happen and the limited system won’t allow you to quick fix things. Customer service mostly won’t help you since the app is so limited that they don’t even know how to help.
Issues 1/5
By rbvaul
Setting up and help desk was a mess. Still having issues but at least now we can call and not wait over an hour.
Displaying an error message 1/5
By Prettyzoe
The app hasn’t been working for over 2 weeks. I am very upset because I can’t sell to my customers face to face. PLEASE FIX 😤
Excellent platform 5/5
By Boutiqueglam
I recently switched from Wix to Shopify and the process was seamless everything is easy to use and convenient
Pretty features, but doesn’t work 1/5
By Tay1289
We have to delete this app and reinstall every time we add new products. It doesn’t sync properly at all. We check for updates frequently and ensure that we update it.
Update is terrible 2/5
By LS1006
Hard to use, items do not sync automatically anymore
Have to delete and reinstall to add an item
And while customers are checking out... please fix this ASAP before 2021 Spring Vendor Shows
On the fence 3/5
By Love That Spice
While I love the sleek new look, I notice a few things have been taken away and now requires a paid upgrade to Pro. Something as simple as the ability to send the cart to a customer is no longer available unless you pay to upgrade? It’s been free for the 8 years I’ve been using it! Maybe I have more to learn so I will update my review but for now, I give it 3 stars
Terrible update 1/5
By jasmine etoile
Loved the old interface.
The new interface is much worse to use.
Ugh 3/5
By Nanny,#
This app randomly doesn’t scan some barcodes without deleting and re-downloading the app from scratch. Major problem and major bug that needs to be fixed o help business run smoothly.
New version is bad 1/5
By RetailTherapyExpert
If it ain’t broke don’t fix it. That’s how the saying goes. The new version has so many things that need fixing! Who developed this new version?! And you want to charge more money?! You guys need to listen to your customers and fix things! The gift receipts no longer are customizable and no longer show my gift receipt return policy. Now I have to print out a separate sheet and staple it to the gift receipt! Waste of time! My customers used to have to remove their card from the reader before a receipt would print, now customers can accidentally leave their card in the reader. When ringing up customers, the system makes you go to another screen or two just to apply discounts then go back out of there. Why can’t we apply discounts on the main checkout screen where the items are shown like it used to be! The checkout process needs to be streamlined so you don’t have that many steps and pages to go through! In administration, you used to be able to see what items on the main product page (for example typing in the key word “tops”) were online vs just on point of sale, now you have to look at each product individually to see the status or click on a button to actually see it. These things are extra steps and a complete waste of time. The extra steps and missing features need attention immediately. I hope you guys fix the things your customers are asking for and restore the features! Listen to your customers. You are getting bad reviews because of the terrible new version and the fact that you are charging more money for less. The old version was so much better.
New update adds difficulty 1/5
By vcbnu b
The new update adds utter confusion and is exceptionally counter intuitive.
Point of sales 1/5
By L.E.Beauty
Need check out counter display for the customer to see real time what is being rung up and charge
Having issues. 5/5
By MedHeadz
All the sudden the app doesn’t work. Won’t update. And now the app isn’t even showing as an icon on my phone but it still says it’s updating in the App Store.... This app is very useful to my everyday life and now it’s just a burden to my cc sales when I drop off clothing in person... please help.
Not working on IPhone 12 Pro Max 1/5
By JulianoMendes
Since I changed to IPhone 12 Pro Max the card reader is not paring anymore.
Don’t expect much, they will let you down sooner or later 1/5
By THELAWHERE
Shopify trick you into thinking this is the best all around software for small business owners at the beginning, and just before the holiday season they give you a big price jump; If you don’t want to go with the new pricing, they cut your service that you have been using for over a year to bare minimum (lite). Not only we don't get a break for the pandemic, they are making our life even more difficult. We are now on Shopify lite, and guess what, they took away the exchange function. Do you know any successful retail boutique store that doesn't provide exchange services?
