Pretty features, but doesn’t work 1/5
We have to delete this app and reinstall every time we add new products. It doesn’t sync properly at all. We check for updates frequently and ensure that we update it.
Update is terrible 2/5
Hard to use, items do not sync automatically anymore
Have to delete and reinstall to add an item
And while customers are checking out... please fix this ASAP before 2021 Spring Vendor Shows
On the fence 3/5
By Love That Spice
While I love the sleek new look, I notice a few things have been taken away and now requires a paid upgrade to Pro. Something as simple as the ability to send the cart to a customer is no longer available unless you pay to upgrade? It’s been free for the 8 years I’ve been using it! Maybe I have more to learn so I will update my review but for now, I give it 3 stars
Terrible update 1/5
By jasmine etoile
Loved the old interface.
The new interface is much worse to use.
This app randomly doesn’t scan some barcodes without deleting and re-downloading the app from scratch. Major problem and major bug that needs to be fixed o help business run smoothly.
New version is bad 1/5
If it ain’t broke don’t fix it. That’s how the saying goes. The new version has so many things that need fixing! Who developed this new version?! And you want to charge more money?! You guys need to listen to your customers and fix things! The gift receipts no longer are customizable and no longer show my gift receipt return policy. Now I have to print out a separate sheet and staple it to the gift receipt! Waste of time! My customers used to have to remove their card from the reader before a receipt would print, now customers can accidentally leave their card in the reader. When ringing up customers, the system makes you go to another screen or two just to apply discounts then go back out of there. Why can’t we apply discounts on the main checkout screen where the items are shown like it used to be! The checkout process needs to be streamlined so you don’t have that many steps and pages to go through! In administration, you used to be able to see what items on the main product page (for example typing in the key word “tops”) were online vs just on point of sale, now you have to look at each product individually to see the status or click on a button to actually see it. These things are extra steps and a complete waste of time. The extra steps and missing features need attention immediately. I hope you guys fix the things your customers are asking for and restore the features! Listen to your customers. You are getting bad reviews because of the terrible new version and the fact that you are charging more money for less. The old version was so much better.
New update adds difficulty 1/5
By vcbnu b
The new update adds utter confusion and is exceptionally counter intuitive.
Point of sales 1/5
Need check out counter display for the customer to see real time what is being rung up and charge
Having issues. 5/5
All the sudden the app doesn’t work. Won’t update. And now the app isn’t even showing as an icon on my phone but it still says it’s updating in the App Store.... This app is very useful to my everyday life and now it’s just a burden to my cc sales when I drop off clothing in person... please help.
Not working on IPhone 12 Pro Max 1/5
Since I changed to IPhone 12 Pro Max the card reader is not paring anymore.
Don’t expect much, they will let you down sooner or later 1/5
Shopify trick you into thinking this is the best all around software for small business owners at the beginning, and just before the holiday season they give you a big price jump; If you don’t want to go with the new pricing, they cut your service that you have been using for over a year to bare minimum (lite). Not only we don't get a break for the pandemic, they are making our life even more difficult. We are now on Shopify lite, and guess what, they took away the exchange function. Do you know any successful retail boutique store that doesn't provide exchange services?
Very slow checkout process 1/5
Takes about 45sec to 60sec to do one simple sale. Multiply that by 10+ customers waiting in line. Process used to be very fast, about 4-5 sec.
Shopify says it’s our local network but it happens on all 3 of our business locations?? We get full WiFi speeds at our locations.
Also miss the grid layout as well.
When searching products the keyboard hides most of the product results and they aren’t alphabetical anymore.
By Needed a nickname00090
This company deliberately seeks veteran owned business to ban and and take tens of thousands of dollars from them. These businesses have ZERO complaints, are not political, nor represent any fringe ideology, and these businesses are supported and used by multiple hundreds of thousands of customers. It is beyond disappointing that they would target veteran for the sole fact of being veteran owned businesses.
Horrible update 1/5
By hc user
What was the point of this horrible unnecessary update?!?
Where’s daily current total, do I need to add up each sale on my phone to see how much we are so far?
Before I’ve had all my store items on the screen, so I can just click on one and add it. Nooow, with those tiles, to have them all on the main screen, I need to do it MANUALLY ONE BY ONE (to add it to the main screen). What if there are 300 items let’s say?!?
Why “accepts marketing” option in the receipt is ON by default?
Those are just few things that really made me hate this app after 1 day of using it. Oh, and the price that went up.
Main page 1/5
Do not love the extra step to see all products. Would love to have option to have items on main/first screen.
Horrible ui 1/5
The first thing I expect when I open the app is to be able to sell. I don’t need these smart tikes I need my list of products on the screen.
Not good 1/5
By Cynsha's Pod
I prefer a grid of products once I open a collection, instead of a long list. This way takes too much time.
Bad layout 1/5
The app design before this was so much better. Right now it’s too simplified, and honestly it’s harder to navigate.
No one to CALL 1/5
By Mrs carousel
I’m a retailer with a problem and I can’t talk to a person!!!!
Constant updates and can never get a hold of support.
New design is awful, not functional, and unnecessary 1/5
We had everything working fine until we were forced to update to the new interface. HOLY MOLY the hold music on their support calls is LOUD
So far not impressed 1/5
If our website didn’t use Shopify I would not use this
Helpful Video 5/5
Thanks for including the tutorial video
By Boutique 123
Too cumbersome. Not user friendly for a small boutique.
Design is not user friendly 1/5
I get that new software is going to tiles because grids are so what....90s but seriously this does not make a user friendly checkout process. If the designers want tiles then why not create the feature to add a grid under a tile for example my location: “space A” so everything I sell is for “space A” tile created as a grid. Then more tiles can be used for other functional use. I watched the video and they lack information needed for small businesses that work pop up location like art fairs and such. Shopify I rave to others about how simple and user friendly everything is and this update is crap. Why change a system that works with the grid and before holiday season.
I hate the update please go back 1/5
Omg it takes so long for me to check out a customer because I have to search each item by name ???! Really !! I own a boutique... do y’all think I know each clothing article by name ??????? Please change this or go back ...
Not working 1/5
The app crashes 3 secs after opening. Unreliable from the get go. Had high hopes on this app. Very disappointing.
Not sure 1/5
By mito_0001 add me on Fortnight
I’ve been trying to get the app to work and I can’t get to open! All I see is a black screen , I’ve deleted and reinstalled it 4 times
Slows us way down 1/5
This format is slowing down our Coffee shop. Not good for quick-service
Great app 5/5
Excellent app , solid and dependable.
We work abroad and local , we need reliability , flexibility and concrete functions , this app and service provide every bit of that and more !
Thank you. Keep it up!
New update 6.23 won’t pair receipt printers 2/5
New update causing receipt printers to no longer pair with the app, have spent multiple days trying to figure this out. Clearly related to the update as it happened to both my locations iPads/printers on the same day the update installed.
Removed features to charge more. 1/5
What a shame
Doesn’t show all of the products 5/5
When I type in a product it doesn’t always pull it up but it’s clearly available in the system. This proves to be a problem while my customers are waiting in line to pay for their items...they said they fixed this issue but they in fact did not.
Find something else. 1/5
Thanks for the “update”. Aka making us now pay $89 monthly for features we already had!! Went from paying $79 a month to $168. Thanks for looking out Shopify.
It’s just pretty looking but horrible 5/5
Since the update, it has sync issues with products, so I keep having to keep duplicating a product page until it syncs. To use the different developments, like adding a tile, it sometimes lets you do that, and most times no. To add salt to the wound, you’re charging an extra $89 per Brick and mortar above the monthly fee for this, which is not efficient AT ALL.
By Tyga Woulds
Not user friendly 1/5
Layout on grid is not user friendly. Changes to pro and pro lite with refund/exchange only available on pro will impact sales. A few other changes such as save cart can have a work around but seems to add more work and cost by only available with pro.
Missing products 1/5
I’ve been using the app for a few months and I’ve been happy with it but 3 weeks ago products stopped syncing correctly. I can access the same account, same app version on different phones and the products show up differently.
Please fix this.
New design is great, but too many bugs for production use
Messing up when I need to move quickly>:/ 2/5
I’ve been using the app for over a month now and everything has been smooth until the last week or 2. When I type in the 1st word of a product to bring it up quickly, product is nowhere to be found and I have to manually go and search for it when I’ve got customers waiting to swipe their card. Some products just didn’t pop up at all and I have to explain to customer that receipt will show a different product but price will still be the same. Not very good.
The update is not good. All our products do not load into it. Plus in has a hard time connecting to the card reader and cash drawer. Please fix this ASAP
Card reader doesn’t work and they charge us additional fees 1/5
Don’t waste your time. Square readers work on iOS devices and android with no issues. These guys want to charge $100 for a tap n chip with dock that constantly needs updates and re-syncing. If you want to spend your time Messing around and pay extra for the privilege of doing so, use Shopify.
Worst update ever 1/5
Not a user friendly update. We want the old one back
Old version is better! 1/5
Please bring back the old version! This new version is terrible!
Go Back to the old way 1/5
Hate this new version. Not user friendly, takes longer for my check outs and the card readers are always acting up synching with it.
New version 2/5
I hate the new version on sophty.. it is not functional!! Old version was better than New one
Give us back the tiles! 1/5
The new “Smart Grid” is anything but, forcing a product search to show up in an alternate pop up search menu instead of just narrowing down options on the home screen is the opposite of streamlined, and forcing the creation of a button to apply rewards instead of connecting it directly to customer accounts adds complications that just aren’t necessary.
If there were a way to keep this app how it was before the update, or “new design”, I would. As it is, I’m looking for alternate options.
Can’t update the reader 1/5
I’m going insane it keeps crashing and won’t update the reader I can’t even use it
Not a happy customer 1/5
Got no notice I was being switched to the new Pro version, had a customer trying to checkout when I discovered I’d been switched. Called Shopify to ask how to checkout and discovered there is no more live person to help I have to wait and get a text for a person to call me back later. Shopify made me look very unprofessional. Do not like the black background. However Madison was very sweet and helpful.