Unbearable user interface 1/5
Really poorly designed. It takes so long to find products. Horrible unless you don’t care about speed of service
It’s impossible to keep up with all the updates. You have to download a new version every other week and it never actually gets better. So annoying!
Look at other options 1/5
Way too expensive for something that gets worse and worse with every update. You are better off with other options out there.
Card Reader Consistently Disconnects 1/5
The card reader consistently disconnects. This slows down our business and causes the appearance of subpar customer service. Shopify customer service always consist of a link and email support which also slows down business. This is an entrepreneurs nightmare. We just want things to work, we have enough problems.
App Keeps Crashing!! 3/5
The app keeps crashing during exchanges and nothing I do (uninstall/reinstall) seems to fix it.
Over it 1/5
The app won’t work for weeks now. No one at support will help
Where do I start? 1/5
I’ve used it for 3 years now and every update make it even less user friendly or they are just some tweaks that don’t change anything. It’s a very basic app with very little to none customization. But the 3 main issues I have with this app, among many many, are:
Can’t customize receipts. It won’t show a discount unless you use a discount code. If you use the ‘price and compare price’ option then you will only see the discounted price, without any note on the receipt that a discount was applied.
0 inventory management. E.g. if you want to check if you have to restock an item you have just sold, you need to go to a search box and type it in. Can’t go directly from the sale screen, no linkage there. Can’t perform an inventory check or anything related to it.
Your employees will see all your sales reports all the way back to when you started using the app. They will see the costs as well as sales of other associates.
Doesn’t sync well with online, card readers constantly lose connection 2/5
We have this in four stores and the card readers are constantly disconnected/disconnecting, not responding to resets, etc. imagine having four stores and having to manually enter cards all day (and pay a higher transaction fee to do such). On top of that, its sync with our online store is always off, resulting in customers purchasing things that are out of stock and headaches all around. Seriously considering switching after years of this crap!
The app is okay but definitely too expensive.
Updated: App doesn’t work. now FIXED 3/5
Spoke with an employee of the company. We were able to get it fixed. Had to force quit. Haven’t used it yet though, but I’m able to see my items on the app.
I keep deleting and reinstalling. iOS and app up to date. Keeps giving me an error message about location and won’t let me type or exit out which is why I delete and reinstall.
Update is worse 2/5
Since the recent update, when you email a customer a receipt, it no longer saves the email under their customer information. You have to go back to their “profile” and type it again again a second time. Not sure why they look away this feature, it used to be so much easier.
Crashing iPad 1/5
Hi our business uses Shopify and ever since the app updated a few weeks ago it has been completely freezing and restarting our iPads. Everything is updated and we have already cleared the cache and tried reinstalling the app.
Update 6/22 1/5
By martin mattox
HORRIBLE UPDATE. PAYING FOR SOMETHING THAT IS WORSE THAN BEFORE! Not functional and just plain ugly update! No option to choose. Just updated without warning or explanation. HORRIBLE.
It’s good. I understand that there are a lot of optimizations happening right now, but I am hoping for more out of the box features.
New update needs more improvement 3/5
By NUTMEG GAMES
The latest update:
- made the tiles way too large. Now we can’t see them all on one screen and have to scroll to see them all, which slows transaction speed.
- removed the quantity of items and the QR code from the Local Pickup Ticket. Now we can’t see how many of each item to pull and we can’t scan the ticket to pull up the order.
- removed the ability to type the user passcode from the Bluetooth keyboard. Now we have to use the touch screen, which is slower.
Stop REMOVING working features when publishing updates.
No visualización de los item 1/5
Siguen las actualizaciones pero los item continuan sin verse en la pantalla. Al momento de colocar los artículos para cobrar, las imágenes no se ven. Cuando van arreglar esa parte?
Latest update is garbage 1/5
Back to QWERTY keyboard for numbers, image tiles won’t load, search lags and is way slower, register isn’t showing day end amounts correctly now, tiles are so big - used to be able to easily access 8 products and now 4. Good grief. Have your product designers ever worked retail?
V7 Variant Bug? 3/5
By Concerned Retailer
When scanning a product with multiple variants but a common UPC the app now arbitrarily selects a variant and adds it to the cart, bypassing the variant selection screen. Potentially causing over/under charges and inventory count issues. This must be fixed.
Issues on iPad 9.7 4/5
By 95 Vinyl Dunn
The fonts are an issue as the tiles now have to be scrolled and the group buttons have a lag. I had setup a collection called QuickPOS to have items that we don’t barcode. Bringing up that collection now is slower. Also the post sale screen I have to scroll to email a receipt as the 4 across buttons have been replaced. We email most of our receipts.
Won’t stay open 1/5
My iOS is updated to 12.5.5. The app will download load but won’t open
By Tu Herramienta Online
This app is the online store on your physical location.
Update to continue? IT IS UPDATED! 1/5
I just downloaded the app and tried to log in and it says I need to update it to continue. I just downloaded the most recent version 🤨
Customer Service is not helpful 1/5
There’s a glitch in my system that can’t be figured out and it’s a big problem when checking out customers. They don’t seem to care that I have to deal with this problem and get back to me with an email that I can’t respond to.
Drops frequently 5/5
Drops frequently. Peripheral equipment unstable
Can't log in 1/5
Spent the last 4 hours trying to log in. Why would you use a website url as a password anyways? There are so many ways you can type a url- with http, with https, with neither, with www at beginning or without, with .myshopify.com or just .com- jeez!!! And every last one of them says incorrect!!
Can’t make a return without attaching to an order! 1/5
You cannot return an item for refund of cash or gift card if the item being returned is a gift with no order to attach to. If you can find the order and return the item the gift giver gets the return as well as notification of the return. Needs a simple option to return item for gift card or cash. Clover has this option.
App Crashes Constantly 1/5
Every time I open the app it crashes. I haven’t been able to even see the home page of the app. I’ve tried deleting and redownloading the app several times, updating my phone, and restarting my phone. Nothing works.
Nothing works right 1/5
Too many issues
Great new addition to EC 5/5
I love shopping at slate owner is very personable. All the clothing is top quality with a great price!
Bugs in stable version 1/5
Erratic behavior, showing a different subtotal than the actual items in the cart and sometimes adding tax to tax exempt items on the checkout (right side) of the screen. The app sometimes freezes at login and will not allow the 4 digit PIN to be entered, or allows the first 1-3 digits and then freezes. Shopify Support doesn’t have any solutions other than to delete the app and reinstall. Also, update to latest iPadOS version. Waiting years for the ability to add permanent Custom Sale options with variable price. Shopify, you can do better!
Terrible system for traveling artists 1/5
I really hate your system with moving stock around to locations, inability to add in tax rates for resort taxes and late deposits, but alas trying it again and hoping for an easier experience. Didn’t Einstein have something to say about that?
Poor quality 1/5
I can’t get the app to properly work. And I can’t get a hold of any tech support. Very poor
Freezes at high checkout
Best ever 5/5
Best ever product and service to boot.
Love It! 5/5
Easy to use.
Save Cart Feature : Bring it Back!! 3/5
We desperately need the save cart feature back. When multiple customers are shopping at once it is the ONLY way to keep track of people’s items without multiple re-entries of the same item, or handwriting item numbers and customer names to re enter into Shopify later. We’d love to see it back by Christmas.
GO BACK TO CLASSIC 1/5
Listen to your feedback! Among other things sales associates can no longer see the current daily total until they close out the register. If you have ever worked in retail you understand that being able to check daily totals throughout the day is imperative- employees need to be able to check progress on daily sales goals, which increases and encourages both moral & incentive. Going to analytics on the app is not a solution- this is not acceptable. Again, LISTEN to your customers and make the changes we are requesting. Thanks for your time.
User management removed 2/5
User management removed from free version to compel users to upgrade. Crappy move on the part of Shopify to make us pay for an app that is lousy at what it does already. For example - very difficult to track orders from web in bricks and motor location. Why can’t online orders for I store pick up be set up to automatically print in store where they need to be fulfilled. Or at least generate on screen alerts or pings so floor staff members can prepare orders for pick ups. No. This must be monitored in a seperate back office app that is not at all user friendly on an iPad
These people are crazy! 1/5
They have been going down a lot lately, completely shutting down our sales!
Today, just this morning, they locked us out claiming they needed photo ID. NO WARNING!
I’m “shopifying” for a new platform starting right now!
Confusing app 1/5
As soon as I log into the app they ask for a code ( I never created a code) so I’m unable to move to the next step.
THIS APP IS HORRIBLE 4/5
Never use it. If you’re a small business owner this app will never work for you when you need it
What PIN number? 1/5
It keeps asking for a pin I never was ask to setup smh
Not reliable enough for its purpose 1/5
Disconnects randomly, demands firmware updates in the middle of events, deletes tiles for no reason. Completely unusable, do not wish this on my worst enemy.
Won't open 1/5
The app won't open, I keep getting a system error message.
Error message 1/5
Worked great for a few months. Then now when you log in you get an error message, it’s been happening now for almost 3wks now
Needs more features to be functional 1/5
There are SO many features that are needed before this app is actually functional. There needs to be a search for products and collections when adding this to the home grid. More tiles on the home grid. Let me add multiple unique items to the cart from the custom item sale before this. It takes so long to add 1 item and then select custom item again. Let me add multiple from the custom item screen. Generally this needs better search functions. More intuitive payment screen and connect to my CC reader once and don’t make me reconnect it every hour.
Ugh annoying 1/5
I can’t enter my pin in. It keeps saying incorrect and dismiss and doesn’t offer anyway to change password or access it.
Cannot even sign in 1/5
Cannot sign in. I’m stuck on a pin login, I never created. Let’s get this fixed please.
Yikes! Don’t trust your income with this app 1/5
Doesn’t even offer a connection option for the Shopify branded swipe and chip reader…in fact it only offers connection to the discontinued audio port and lightning readers that show as discontinued on their support page.
Only documentation doesn’t match the app so I am not without a way to accept CC
Problem with pin 1/5
when i downloaded the app it started to ask for a pin and there is no way to reset it and i don’t even remember making a pin i literally just downloaded the app