Removed features to charge more. 1/5
What a shame
Doesn’t show all of the products 3/5
When I type in a product it doesn’t always pull it up but it’s clearly available in the system. This proves to be a problem while my customers are waiting in line to pay for their items...they said they fixed this issue but they in fact did not.
Find something else. 1/5
Thanks for the “update”. Aka making us now pay $89 monthly for features we already had!! Went from paying $79 a month to $168. Thanks for looking out Shopify.
It’s just pretty looking but horrible 1/5
Since the update, it has sync issues with products, so I keep having to keep duplicating a product page until it syncs. To use the different developments, like adding a tile, it sometimes lets you do that, and most times no. To add salt to the wound, you’re charging an extra $89 per Brick and mortar above the monthly fee for this, which is not efficient AT ALL.
By Tyga Woulds
Not user friendly 1/5
Layout on grid is not user friendly. Changes to pro and pro lite with refund/exchange only available on pro will impact sales. A few other changes such as save cart can have a work around but seems to add more work and cost by only available with pro.
Missing products 1/5
I’ve been using the app for a few months and I’ve been happy with it but 3 weeks ago products stopped syncing correctly. I can access the same account, same app version on different phones and the products show up differently.
Please fix this.
New design is great, but too many bugs for production use
Messing up when I need to move quickly>:/ 2/5
I’ve been using the app for over a month now and everything has been smooth until the last week or 2. When I type in the 1st word of a product to bring it up quickly, product is nowhere to be found and I have to manually go and search for it when I’ve got customers waiting to swipe their card. Some products just didn’t pop up at all and I have to explain to customer that receipt will show a different product but price will still be the same. Not very good.
The update is not good. All our products do not load into it. Plus in has a hard time connecting to the card reader and cash drawer. Please fix this ASAP
Card reader doesn’t work and they charge us additional fees 1/5
Don’t waste your time. Square readers work on iOS devices and android with no issues. These guys want to charge $100 for a tap n chip with dock that constantly needs updates and re-syncing. If you want to spend your time Messing around and pay extra for the privilege of doing so, use Shopify.
Worst update ever 1/5
Not a user friendly update. We want the old one back
Old version is better! 1/5
Please bring back the old version! This new version is terrible!
Go Back to the old way 1/5
Hate this new version. Not user friendly, takes longer for my check outs and the card readers are always acting up synching with it.
New version 2/5
I hate the new version on sophty.. it is not functional!! Old version was better than New one
Give us back the tiles! 1/5
The new “Smart Grid” is anything but, forcing a product search to show up in an alternate pop up search menu instead of just narrowing down options on the home screen is the opposite of streamlined, and forcing the creation of a button to apply rewards instead of connecting it directly to customer accounts adds complications that just aren’t necessary.
If there were a way to keep this app how it was before the update, or “new design”, I would. As it is, I’m looking for alternate options.
Can’t update the reader 1/5
I’m going insane it keeps crashing and won’t update the reader I can’t even use it
Not a happy customer 1/5
Got no notice I was being switched to the new Pro version, had a customer trying to checkout when I discovered I’d been switched. Called Shopify to ask how to checkout and discovered there is no more live person to help I have to wait and get a text for a person to call me back later. Shopify made me look very unprofessional. Do not like the black background. However Madison was very sweet and helpful.
Cash drawer won’t open up from the app. Receipt printer keeps disconnecting.
Extremely buggy. Products register as a qty of 2 when scanned once. Very poor quality control on this update. Needs to be fixed immediately as this can cause real issues when ringing up customers!
MPop printer and drawer stopped working 1/5
Just installed the latest version and the MPOP cash drawer and receipt printer stopped working. Makes it difficult to take cash payments and provide receipts - two very important requirements. Don’t install the latest version if you use MPOP cash drawers.
The application freezes up when you get to the receipt page and attempt to print the receipt or if the drawer needs to open. The only way to recover is to force close app and restart. Still can print afterwards nor open drawer manually.
Please fix quickly.
Love it 5/5
With Shopify since 2014
By KG OKI
Illogical not intuitive
Love it!! 5/5
Easy to use on the Go!!!
The new release is making us miserable 1/5
There have been some big changes recently that have made our workflow quite arduous. We simply check out one of three items at farmers markets and the new release adds a lot of time to that process. I hope they revert to the old interface or make major improvements.
Shopify is a Nightmare!! 1/5
I’ve had the Worst experience ever! I purchased a plan on Facebook almost 6 weeks ago & could Never get assistance from a human being.
Bot responses to detailed questions is no way to run a business, I’ve basically been sold a website with NO opportunity to sell products to customers. Shopify is a Fraud & I want my money back ASAP!
Almost there 4/5
I like the general ideas implemented in this new update and hopefully bridging the gap further between brick and mortar and online stores. For mixed use retailers like us (cafe and retail), we’re just waiting on the “coming soon” tipping implementation (but haven’t received any ETA from Shopify), and a more robust inventory management system with PO’s, receiving etc (the current solution seems tacked on, and not internally developed). Finally, a method to mark products as pickup only or shipping only would be much appreciated in the age of curbside pickups. Getting closer.
Don’t like new update 1/5
It was better the format of the older version. I don’t like this update!!!
Update Needs Improvement 1/5
When going into saved carts, the person logged in has their name shown on all the carts instead of the customer so we have to go through each individual cart in order to see which we need... NEEDS TO BE UPDATED. Also, scanner isn’t able to register certain products even though item is inventoried on Shopify... VERY TWITCHY update, needs improvement immediately.
Worst System Ever 1/5
I would recommend Shopify to no one. The hardware is horrific - all of the devices are manufactured by different companies and they do not communicate well and disconnect randomly making for an awful front of the house customer experience.
DONT UPDATE 1/5
Please don’t update app worked great now is soooo glichy is so bad
Hate this new update. Absolutely hate it 1/5
Hate this new update. Absolutely hate it
The All Black Design is awful 1/5
Improve on the existing one. Don’t reinvent the wheel. The all black background design is the worst you could have done. At least give people the option to have it either black or white. Furthermore, my collections are gone. I don’t understand the logic behind this new version.
SO useful 5/5
We use this daily in our showroom and have had very few issues with it!!
0 star 1/5
Not working. Not able to logout.
Overall ok 4/5
Overall it works well in taking in person payments but has issues. Card reader hasn’t connected for days even though I did everything customer service asked me to do. It’s good for in person transactions and takes it out of inventory for the online shop. A few improvements are needed but I give it 4 stars for now. Would be nice if there were tutorials on how to get started with bar code scanners rather than just searching for each product. I know it’s possible but help with setting it up would be nice.
DO NOT USE THIS FOR YOUR SHOP 1/5
By please dont tell
Warning, you’ll waste money, lose money, etc.
They closed my account after 2 months and said this is a high risk business. They have been holding almost $3000 OG my earned funds for over 3 months!!! Total bs. This company is a bunch of scammers.
I got a new phone and I am using the same Apple ID login and everything, however, my app will not work. It says “importing your store” and then it says process failed and it WILL NOT work. I’m looking for any help as I have to have this working on my phone. Thank you!
Connectivity issues 2/5
Card reader and printer constantly disconnect...and the only thing I have connected to the iPad is all the Shopify peripherals. Been contacting support for the last month regarding the issue, but they don’t seem to have an answer.
Can’t connect card reader on new iOS update 1/5
I updated my phone and now my chip reader won’t connect.
Tap and chip card reader 1/5
By Nephew SouledOut
My tap and chip card reader won’t connect and I don’t have a option to connect
Card reader does not stay connected 5/5
Our card reader disconnects all the time. It creates very slow transactions. :(
Update: Shopify is constantly making updates and improving the app. They also have great customer service and receive feature requests!
Card reader not supported 1/5
I just installed the update and now it says my card reader is not supported. I am at a show right now and can’t take credit cards. Not cool and certainly not professional!!!!!!
Great app! 5/5
This app works well and has all of the features I need to run my business. I’m not sure why there are negative reviews since I’ve never had an issue with the app.
Does the Job 4/5
I love it. It performs as I want. It’s a little confusing about if a sale has completed, but overall it does the job for which it was developed.
Get it together y’all. Losing a full day of retail sales isn’t fun because of a subpar app. Maybe focus on the UX that you were known for and stop trying to over complicate issues. We can’t update or even install the app due to the nature of the cloud apps. Help please...
Constant crashes, lost income 1/5
By Peter Benck
Lags, bad updates, incompetent customer service. Beyond reproach. There’s competitors out there with not as a comprehensive program and offerings, but at least their products work as intended.
Won’t even finish opening. 1/5
It starts to sync product and crashes. Freshly updated iPhone, re-installed the app,.......tried everything. No go.
Fix it fast, please!!!!!