Phone calls 3/5
By ruby gg
Iâ€™ve been using the app for a few months now, but lately people call me and it only shows me the miss call, how can I fix this problem
For the most part 3/5
I really like the app I like that when I call or text someone it shows up in the same platform. Itâ€™s seems recently that when I call someone. The first time they can not hear me. So I have to hang up and call back. No I am not sure if this is sprints problem or yours. Please help!
Mucho Fuego Applicacion 5/5
Ese app es muy bueno y con un concepto Ăşnico. Mandaloooooo
Stuck with it 2/5
I gave 2 stars because I actually use it. But only because I have to. A few years ago I signed up when it was still free. Things were fine for a little while and then had to pay to keep it. Not long after that I started having the issues. But I paid and the number is on my business card. So Iâ€™m stuck. Iâ€™ve talked with multiple customer service reps regarding the issues. Iâ€™ve un-installed and re-installed it which caused me to lose 2 years of worth of data. But the problem stays the same. When I open the app, I have to wait at least 5 minutes (yes I have timed it) for it to un-freeze so I can use it. If I get annoyed and close it out to the re-open it, itâ€™ll short out and close out on me anywhere from 5-20 times before itâ€™ll finally pull up and then I wait another 5 minutes minimum for it to unfreeze. The only way to have it instantly work is by doing a soft reset on my phone. Then that first time of opening it usually goes faster until I close out of it, because once I close out of it and then re -open Iâ€™m starting over. I used to think it was just sideline but recently I downloaded a couple others and they do it too. Not anywhere near as bad but they do. But my cards have this number so Iâ€™m stuck. Unless anyone can recommend something. But I waste a TON of time waiting to be able to use it.
Has anyone else had this issue? I have had the app for over 2 yrs w no issue then all of a sudden not working correctly, I have not changed any settings or updated my iPhone to the very last version which should not have much to do w that anyway. I keep up w all sidelines updates and installed. When I am not on WiFi I pull down the screen to re fresh and the wheel keeps spinning when I try to send a text it says something went wrong and have a red explanation! Next to it or when I sometimes turn on WiFi I will see my most latest calls. There is no live phone support and only support via email or live chat and still canâ€™t fix the issue. I have zero issue making and receive text or calls w my phone carrier.
free trial charges. no dev support 1/5
App offers 7day free trial of monthly $9.99 subscription (without charges if canceled prior to trial end) Canceled subscription the same day because it wasnâ€™t what i was looking for. Still showed i could access until 11/04/2019 unless restored. All clear on my end, right? Nope. Charged. Sideline support doesnâ€™t offer refund. They advise contacting apple.
How do I unsubscribe to this before my 10 day free trial is over?
Trash app with no support 1/5
By F this fd up app
After setting up my subscription, my account was disabled and I was not allowed to send messages. I could receive but never reply.
I sent 20+ emails to their support desk and never once got a response.
The live chat feature is a bot that gives you irrelevant articles to your questions rather than service.
There is no human anywhere in relation to this app. Waste of money and time.
The fact the App Store is still selling this is basically robbery. Good luck getting this crap to work for you.
Improvement Please 2/5
I have got a second number so that I could keep my business and personal life separate. Sideline does that to some extent. Sideline forces you to use your phone address book instead of keeping a separate address book defeating the reason for the second number. At $9.99 the app should not be dependent on the phone address book. I keep the feature turned off because I donâ€™t want my information mixed together .When I find an app that fits my needs I will be
Not my favorite 2/5
I depend on this app for work. It seems to work most of the time, however dependability isnâ€™t very good. Itâ€™s expensive and customer service is basically non existent. My favorite part was how this app was initially free, then I ported my existing phone number to the app and then was held hostage to pay them $69.99/ year. Just got my new annual charge today, literally as a multitude of texts came through from yesterday. I donâ€™t recommend it if you require dependability as I do.
Please help 3/5
By Fonse Reviews
When are text and calls going to be separated? I also need a search function to look through text. This app is awesome but Iâ€™m so close to buying a second phone because the lack of these two features đź¤•
Just when it was good, they made it awesome. 5/5
My business thrives with this app! I love the newest and latest features...this app actually keeps my business running smoother. To the developers of this app...BRAVO!
Still getting charged 3/5
Why am I still getting charged and I havenâ€™t used it in over 2 month and Iâ€™ve cancelled it
By It works!!! :)
I got the app when it was free. I used it for my business and they they charged for the app. I had already used it and was used to it since it was my business number. I kept it and paid. However Iâ€™ve been waiting for their platform to look and act a little more like the times (Oct, 2019). I feel it is just behind other text/messaging apps.
It does not support gifs, even when they come in they are not in gif form but instead theyâ€™re in web address form: www.giffy....
It also doesnâ€™t support Bitmoji.
Iâ€™m not old and Iâ€™m not a banker so my group texts are interactive and fun with humor but this app is severely limiting.
I may not renew after this time since there are other apps out there.
Love the line but needs more features 1/5
By Rabbi Scott
I love the app but the biggest issue I have is that you can not search for stuff how are is it to add this feature. Add it and you are 10 stars
Great app! Just missing 2 things... 5/5
Awesome app! I am a salesman and itâ€™s nice to be able to give my sideline number out to customers and not my personal number. Runs great and is definitely worth the money(adding a line to my account would be around $45 a month vs $9.99 for sideline)
There are 2 things the app is missing that would make it so much better, when people send you multiple pictures having the ability to scroll through them all instead of having to back out of them and also a way to save move than one picture at once.
The other thing is... please make an Apple Watch app!! This would be huge!!
Other wise great app and awesome company!
I paid for monthly subscription and itâ€™s still telling me numbers have been picked after payment and each time u login it displays different numbers yet I canâ€™t send or receive messages
SUBSCRIPTION ISSUES 5/5
First of all Iâ€™d like to say that this is one of most useful application on Apple store! A lot of my friends have been using it so far and they are loving it!
The problem is, I moved to Moscow a week ago, and I went through hell even to download sideline from here, idk why but it just wasnâ€™t on the store.
But now I canâ€™t buy the subscription, Iâ€™m having a Russian credit card given by â€śSberBankâ€ť in my Apple ID payment method as a main one. And every time Iâ€™m trying to subscribe it says â€śyour purchase could not be completed. Please insure your Apple ID payment information is correct and try againâ€ť
Can some one please help me out here?
Thanks, but, I need help. 4/5
By Will Callaway III
I started 2 accounts, and I no longer needed them, so I cancelled, I got the pop up, window, but then an error message, so I was not able to properly close my accounts. I got 2 9.99 charges, which is fine, but now I want to cancel, but, I donâ€™t know either of my numbers. Can you help? Thanks.
I deleted this app weeks ago, didnâ€™t do what I needed, and out of no where for the past few days Iâ€™ve been getting incoming calls saying sideline!!! I donâ€™t even know how to make them stop
With every app update sideline has more bugs and issues that arise. Sideline app constantly freezes and canâ€™t send messages longer than 2 lines. This app has more issues than the TextNow app and thatâ€™s actually free.
Issues with caller ID 1/5
I don't like how I can't see what number or contact is popping up for any sideline call. I have to wait until the the suspected spam call has been declined to see who it really is. I also don't like that there is a delay in texts when I am receiving long texts so the order is mixed up. I can't use this number to confirm security/bank issues. I had to upgrade to the $59 dollar plan - was the cheaper alternative but not any more. There are other cheaper options. It is cheaper than a true phone line but it could be improved.
Tattoo Artist recommendation 5/5
By Clay The Savage
Been using this app for years now. I am so happy with it. Never has had any errors or anything. All fearures are on point. Get it, if you need it! :)
Bad billing practices 1/5
The service works great; however, please be cognizant of the way they bill. They automatically deducted they monthly bill out of my account twice in two weeks. Furthermore I canâ€™t get anyone to tell me why this happened and or reimburse me. Bad business practices ..
Keeps locking up 3/5
By Don Juan 35
So I have had this app for about 9-10 months now it was working great at first but now all it does is lock up and Iâ€™m paying 50$ every six months there are free apps that donâ€™t do this
I donâ€™t usually rate apps 5/5
I have been using the Sideline app for over three years since it was a free app I gladly pay for the service every year because it has enhanced my business and opened up my time I really appreciate the second anonymous phone number Iâ€™m greatly looking forward to their development of mass texting currently send a text to every person in my call log it takes me about two hours with mass texting I would be able to send out mass promotional text with one swipe of a button
Best support service 5/5
Best Support Service 100%
Unfair charge 1/5
9.99 charged out of my account after I uninstalled the app, it didnâ€™t work I couldnâ€™t call anyone so it was completely useless
Garbage. Over priced and worthless. 1/5
If you like getting calls from strangers you will love this app.
Two wordrs to replace this failure. 1/5
Message not arriving . 1/5
I got to notice that, I didnâ€™t get messages from my client yesterday, thinking they were busy. But got to know the message didnâ€™t arrive. But I sent them a text too and they didnâ€™t receive it. Is there any help ?
Slowest application on my computer. Needs some serious caffeine.
Crackling phone calls 1/5
App layout and usage seems to be pretty functional, but Iâ€™ve encountered issues with calls.
Lately the audio on all of my calls is crackly. People on the other end have stated they donâ€™t notice any issue but itâ€™s distracting for me during calls.
Iâ€™ve had complaints that when people try to call me the call wonâ€™t connect and it takes multiple tries for it to ring and reach my voicemail.
Very solid second line 4/5
I use this as the number folks call for IT Support and LOVE the auto text answer where I can remind people of the after hours call flow automatically.
I wish Sideline had a business hours setting on this so that I could change the voicemail greeting and the auto team text reply to trigger during closed hours and disable the auto text reply and change voicemail greeting during open hours.
This is a great app. It doesnâ€™t crash or do anything funky. Just...SOLID. Everyone rates differently and I feel 5 stars is walk on water territory. What would make this app walk on water for me would be the hours setting so I donâ€™t have to manually set the greetings.
No Way to Cancel- SCAM 1/5
Iâ€™m trying to cancel my subscription in iTunes & Apps on my phone. It states you can cancel at any time.... but there is no place to cancel. My daughter has been paying $10/month for over a year because she canâ€™t cancel either.
[updated] Not Good for Businesses. Reluctant Support. 3/5
I used this app for my business as a second line for a few months and it was fine. So I started using it on business cards and the website when it suddenly logged me out with no way log back in.
They did continue charging my card monthly though.
Support directed me to their Abuse Team which felt unpleasant, as if I abused something. I was using the app for making infrequent calls with clients I know. Nothing more than that.
The Abuse Team replied with an email saying you abused our Term and Conditions with no explanation what exactly went wrong for them leaving no way to get my phone number back.
Sideline is NOT a good choice for a business line.
UPDATE: changing from one star to 3.
I was contacted by a more caring support specialist after I left this review. The it took about 20 more emails to reopen my account, I also got 3 months free towards the months for which I paid but never used the service. No explanation was provided on why my account was blocked.
First they want you to download the app second they want you to sign up and confirm your stupid phone number that you currently have third they want you to fully signed up and finish the rest of the process and then after that itâ€™s done then I think pops up saying you need to pay for it for a membership monthly. IDIOTS.
I like this app. 4/5
So I got this app about 2 1/2 years ago. When it was free. Then it switched to a subscription. I was fine with that because it was so good. One of the best app Iâ€™ve tried. Well I donâ€™t need the app anymore but I thought Iâ€™d write a review for the people who hesitant about this app. But one thing Iâ€™d like to say is when you no longer need this app make sure you cancel the subscription, because know for a fact I did and Iâ€™m still being charged.
The best 2nd phone line app out there 5/5
I have seen many "free" phone/ text app that as soon as you try to make the first call or send text, it tells you that you don't have $ in your balance, that you need to buy minutes. Sideline does not play those games, as long as you use it at least once every 30 days, it stays truly free. Best app.
Overall a good app, but... 3/5
...if you wish to port out your number one day, expect to pay $19.95 and wait up to five days for completion. That's my only complaint.
Pretty good, needing a search bar to find numbers 4/5
By Moneymaking Mitch
App is pretty good! No complaints! Very convenient to be able to text from the computer. All that is missing is a search bar to search through previous text messages
The app has stopped working 2/5
Iâ€™ve been using this app on and off for a few years now. I had always been satisfied but now the app has stopped working.
Wish it would stop saying I have messages 2/5
By A. Rpbertson jr
When I clearly do not. Minus that it's all good.
Fast Customer Service 5/5
By E6B MAIT 2D
Downloaded app to setup a team phone number. Accidentally deleted myself from the number chosen. Used the â€ścontact usâ€ť feature. Within 15 minutes (At 11pm at night) they emailed back and forth and reconnected me to the phone number. Polite and expedient.
Great customer service! 3/5
By MD Weigman
Unlike many second phone number applications, sideline allows you to choose a telephone number.
Who does that?
Also, customer service representatives have handled two issues that I had with Sideline courteously and quickly.
Fear not! These issues were minor and I caused them. By the way, these issues had nothing to do with the application, itâ€™s features, or its functionality.
Highly recommended! The only thing is, it would be cool if sideline would allow you to change your number more often if you had a personal account like I do. It would be fine even if they charged a low fee to do so.
Update to review.
I am no longer a subscriber of this service. The reason is, while reading text messages, it is extremely difficult to navigate and to even read the text messages using the accessibility feature known as voiceover. Please note here that I am blind.
When I used the application to read my text messages, the accessibility feature would not read the text messages. That is a problem for somebody who is blind and the main reason that I am no longer a subscriber. If these features were fixed, I would be happy to return.
I would be more than happy to work with the developer to try to remedy these issues. Regards.
Another update to my review.
Although the developer stated that they were willing to work something out with me, I contacted support and they did not seem interested in assisting me. They were courteous and cordial. However, although the developer initially responded by stating that he or she or them, would be more than happy to work something out with me, and remedy the accessibility feature with regards to text messaging, all that customer service was able to say was that we are not able to help you at this time and we will pass your request on to somebody else.
So, I guess this concludes my review of sideline. It does not seem as if they are interested in assisting their customers whom are afflicted with visual or other disabilities.
By Ace gizmo
By D. Ramon
Clear, Amazing and awesome, most of all, PRIVATE!!
Thanks so much!!
Not reliable or functional for business 1/5
Sideline no longer works with VPN. No notification of this change to users. Cannot call or text or receive without VPN disabled. This app is this not practical for any business user who prefers to secure their phone at all times. Additionally, the app was extremely flaky, often failing to display messages after notification one had arrived, not calling out over WiFi etc.
Doesnâ€™t really do what I hoped 5/5
By Not A Fake Review :)
I used the Sideline app for only about one week. I did the free trial for one week and then I quickly canceled because I didnâ€™t wanted to be charged. Hereâ€™s my review: positives and negatives.
Great customer service. They have a live chat with a customer representative.
Great user interface. The design is neat, clean, and a beautiful looking app.
It could be used as a second phone number for business or for work or even for personal reasons.
The sound quality is clear.
Calls are routed through cell data. The service poses around as being able to route calls through 3g technology (without the need for cell data), but this is not the case.
Basically, itâ€™s VoIP (Voice over IP) and pretends to function as a second phone number. You will need cell data to receive incoming calls. Without an internet connection or cell data, the service will not work. If you are looking for a second phone number, youâ€™ll probably need an eSIM with a compatible device or a second SIM card.
Costs too much. It should be $5.99 a month but instead itâ€™s $9.99. At that rate, you might as well get a calling card.
Also, I wasnâ€™t able to send photos through texts. I am not sure if this is just a bug but I was not able to send pictures of videos, only texts.
Overall, I could see this app being used for people who want a second phone number for business purposes. Itâ€™s a great way of separating family and friends from work or business related matters. This is my review. The app does deserve 5 stars though, because I love the design.