DO NOT RECOMMEND 1/5
By J. Stidham
I have an iPhone 7+ and I got this for business. I have spotty reception with this app, and drop calls often. It piles all of your calls and messages in one spot, and isn’t organized. It’s not a great service and definitely isn’t worth $10/month.
They scam you so you can’t delete it !!! Been taking out my money without me needing or wanting this anymore. And no way to delete it so far and no one to help me !
By jessi Solomon
I got the app thinking it would be helpful in use, but then when I was putting in my number it made me put in another fake phone number asked me to make a code, and after I did that it made me start a free trail (which (btw’s) is NOT free!) after I already did that. Like if you are going to charge me for an app why would t you say your charging me in the first place because I’ll get it then delete it right away! Then your app gets a bad review because you don’t know how to manage things!
HAS-BEEN or NEVER WAS!!? 1/5
By Artie "ACE" Mayd
I have had Sidelined on all 6 of my phones since it first came out and it was great in the beginning. I did not mind paying a fee for the service because I thought it was worth it.
That being said in the last several months I have noticed a rapid decrease of quality. My calls are no longer coming through on VPN, WiFi or cellular. I just get a notification 1 second after the call to let mw know that I missed it. I haven't been able to answer a Sideline incoming call in weeks. Text are still fine, but it is definitely not an app for business callers looking to receive calls. There is no call forwarding feature, so you are guaranteed to loose roughly 3/4 or your incoming calls even if you have full service or connected to 400mb wifi (This calculation is based on my experience on 6 different phones ranging from 5c to XsMax) i was told 3 months ago it is a temporary problem, which will is be fixed by 1/1/19 its now 1/14/18 i am waiting until the end of month, hoping to see the improvements promised. Before 2/1/19 i will cancel and delete the app if the do not deliver!
CPR Cert Pro's 5/5
Great app I would recommend it to those seeing to cut down on buying a work phone. Easy to navigate and the have a wide range of nice add on's if you need them for your business.
Still charges after you cancel your subscription 1/5
By Enya Dreamz
Not only is the service and customer support horrible, I'm still being charged monthly payments for services that I've discontinued... Not cool at all... Never again will I EVER do auto pay.🤦🏽♀️
Been charged for months 1/5
I used this for a short time, decided it wasn’t for me, and unsubscribed. Yet I’ve been being billed for months apparently and can only be refunded for this month. Not sure why this happened as I KNOW I unsubscribed. So thanks a bunch, jerks.
Trash App, Trash Policy 1/5
The app has reached out. Same issues still continue. They’ve given me steps to get a refund from the App Store. BUT, the app stores says I need to get it from the App Developers. How interesting...more headaches.
I’ve decided to just use a competing software. Definitely DO NOT USE this app for a business that requires heavy phone communications. All they do is ask for times of issue, and have no resolution whatsoever.
I think this mirrors lots of reviews on here. I never write reviews, but this app and experience demands one. This app used to be good. But if you’re looking to use it for phone calls, it’s trash.
I get multiple dipped calls, people complaining that I sound like I’m underwater, and frequent garbled conversations. I’ve tried to switch networks, use WiFi, even tried numerous technical support options. Trash. Straight trash.
Then I contact them for a prorated refund. Their policy is NOT TO OFFER ONE. As a business owner myself, I understand how things works and how customers should be treated. The support was so terrible they just pointed me to the Apple Store. When I talked to Apple Store support, they pointed back to the Sideline support. Stuck in this loop, I assume it’s solely to discourage customers from continuing to pursue.
I’m sure I’ll be contacted with attempts to resolve “technical issues.” But I’ll also tel them that I’ve logged each instance as well and have not found any solution.
Call quality is no longer good 1/5
By casie hall
I have been using sideline for quite some time now but the last few weeks everyone has complained that the sound qualify is horrible.
I have followed the suggestions on the website of signing out, deleting the app, restarting my phone and re adding the app but that has not fixed the situation.
If we can get this issue cleared up then I would rate the app 5 stars because of the value o get out of it but as long as I can not make a quality call I can only give it 1 star
Not worth the monthly fee 2/5
I’ve had this app since it was free and enjoyed the extra line for work so decided to keep it even though the cost went up to $10/month. Was fine for awhile but the past few months I've been experiencing issues with tests being undeliverable to certain numbers- numbers that I had previously never had issues with. I contacted support services and was told my account checked out and basically there was nothing else to be done. While the staff was nice and professional, I (like others have commented) have no interest in continuing to pay for a service that works only part of the time. No one was able to explain to me what the problem could be other than issues with the contact’s cell services. Not being able to pick which cell phone service my clients have, this leaves me with few options. Disappointed to say the least...
Two lines 3/5
I don’t like the fact that you get one number for calling and one for texting. I was asked why I keep calling from a different number that I txt. It should just be one number. But the calls I made worked fine and txt’n was easy.
Simply does not work 2/5
Incoming calls do not ring and app frequently freezes or is unresponsive. Uninstalled.
I'm cancel after 1 year of subscriber! 1/5
Sometimes ppl text me and I don't get notice, and when I get a text, I can't reply! I can't use the keyboard and I have to close the app them open again.. is happen more frequency.....
It's was perfect when they stared to be free, now is not worded.....
Love it! 5/5
I use this every day as a second phone number. ❤️
Very frustrated 1/5
When I try to set up an account, I’m told my cell number is already associated with an account and am instructed to login. When I tap on “forgot password,” I’m told a new password was sent to my cell number. I did this several times but no text ever arrived. And yes, I entered my cell number correctly. I want to port my landline number to Sideline but so much for that!
Not reliable 1/5
Not reliable, drops calls that I can easily make with my phone number. Needed for business, don’t try to use this for your business.
Not worth the hassle! 1/5
I was referred to this app and was initially wowed that a second phone line was so cost-effective! But don’t be fooled, the issues you encounter will make you reconsider subscribing!
For example, I opted to purchase the 6-month package...it’s been approximately 3 months. When i tell you the SPAM calls are ridiculous!! I mean I thought sure creating my own number would eliminate some of this but that’s quite the opposite! I’ve contacted the support team more times than I can count!! Yes they aim to help and the turnaround time is great, however they’re completely oblivious on some issues! The idea that you can have a “team number” is great until some of the options are disabled once activated is asinine!
At this point, i feel like I will miss out on business calls because calls occasionally don’t come through or a SPAM call comes through first. Some things aren’t worth the hassle or the idea of being more cost-effective!
f you 1/5
tricked me into thinking it was a 7 day trial but really it was for a month without a freakin trial ! YALL ARE TRASH
Love this app 5/5
Hi I have been using Sideline for a couple years now. I Got this app to have a second number so I could run my business off of it and still have my personal line.
I wasn’t quite sure how I was going to like it but after the first month I was sold on it. I’ve had it for about two years now and have switched from a couple different phones as I have upgraded and I haven’t had any problems switching over.
Anytime that I have had a tiny issue they have responded within a few minutes and have fixed the problem a few minutes there after.
I have told many of my friends and coworkers about Sideline and they are using it also. I also noticed that I don’t get any spam calls on this number so somehow spam doesn’t recognize it which is a plus.
One thing about it that I don’t like is that when I’m filling out certain applications online such as bank accounts and have to leave a phone number, they don’t except this phone number they say it is a faulty number but that’s OK I’ve used this number for two years and couldn’t want anything more thank you sideline!!
This app is absolutely terrible. It charged me regardless which whatever, it’s only 9.99 + tax so whatever, I will eat the cost no problem. But, where I then get super frustrated is the fact that the app doesn’t work! I can call out using my 2nd number through this app BUT when people call me, it will just ring until it gets to voicemail but, never comes up or allows me to answer on my end. I can only see after the fact that I had missed a call. So, it’s basically worthless! I’m a technician for a living so it’s not like my notifications aren’t enabled or, I don’t know what it is I am doing. It will notify me AFTER the fact that I missed a call or that I have a VM but, It never rings on my end nor am I able to answer.
What a waste of money. If you’re looking to do a subscription with them, don’t. It’s not reliable and doesn’t work so save or money or use it elsewhere for an app that actually works. Canceling my subscription.
Hope this helps someone out there!
Do not use Sideline for your business. 1/5
There is no way to get your text messages off of the app. If you switch devices, you’ll lose all of your conversations, your entire call log. For $10 a month, the lack of a robust backup feature is ridiculous. If you run a business, look elsewhere. I will be—as soon as I finish making 936 screen caps.
Good for teams 5/5
By Realtor Team
I love sideline and use it as a marketing phone number. As a real estate team, I or my real estate partner can answer and respond. I like that it has default texting if we’re busy.
Won’t let me sign up 2/5
Tried to sign up but it won’t let me go any further than the confirmation page.. 🤷🏼♂️
Was great until recently 1/5
By Jose the conquer
The caller ID no longer works and just says Sideline when I receive a call to this number. It doesn’t even show a contacts name when I’m in the app and instead just shows their number. The technician with the developer has tried to fix this for me and arrived at the conclusion:
“At this time, we do not have an immediate solution and I'm afraid I don't have an estimated resolution time for you either, as it may take longer than expected. If you wish to move forward with another application, I'd be happy to waive the port out fee for you.”
Never Buy This App 1/5
By The Goat 🤘🏼🤘🏼
I got the free trial and it still charged my account. Dont get this app its a quick scam to get money. The app doesnt even work, for if u call someone and they call back the call goes too ur actual number not the sideline number
Unsolicited XXX calls and texts 1/5
I was SO excited about this app when I first downloaded it. But the phone number they gave me literally gets several ‘late night themed XXX’ texts and random spam calls/texts at all hours of the day. It’s to the point where I don’t even answer my sideline calls or texts because it’s some sort of spam or advertisement. In theory, this app is a great idea, but I’m so disappointed. Furthermore, I went to cancel my subscription, bc I bought the year plan (which I regret) and I can’t get a refund from sideline, they said to contact iTunes. And i contact iTunes, and I’m a few weeks out of the 90 day limit to get a refund. I’m just shocked! I figured it was a normal business where you can cancel anytime. I have this app a try and now don’t want it anymore and I can’t even get my money back. Terrible customer service, I can’t even reach anyone to talk about this issue. Download it at your own risk and it is NOT free either. I paid $100 for 4 months of (barely using it) and will not be getting a dime back. Just sad.
Too easy to Permanently delete business number and no customer service 2/5
By Jennifer mom and homeschooler
I am screwed. I cant reach anyone and I accidentally deleted my business line trying to add a team member, and delete Shane Pizza from my team list, whoever that is!
I am losing money and have massive amounts of cards and ads out with that number.
Because i cant reach anyone to help, i had to hurry and change all my online promo to my cell phone number until they answer my texts or emails.
Where is the 24/7 customer service? Might have to switch to go daddy for web phone service. They are 24/7.
Exact same layout as textfree 1/5
Nothing new or original. Just a bland and basic second hand app that freezes and isn’t good for professional use. May pass if you’re using it to text someone whom you don’t want to have your actual number. Also is only free for a week then you have to pay for their subscription. Nothing but a crappy scam
Tried to start an account and it froze after i picked my number and put in my phone the app does not allow you to go any further
Calling works pretty well now 5/5
By Jebediah Joe
I had a lot of bad calls earlier, they kept getting cut off - or callers didn’t reach me. Much better these days. The app is great as a second phone line for friends
Terrible app! 1/5
I’ve been subscribed for MONTHS at this point hoping for a fix. Customers still can’t hear me. I can’t hear voice messages. The whole thing is point. For $10/mo??? Nope. I’ll be switching providers.
By Slopasaurus Rexamachismo
So glad this exists!
Don’t need to pay for a second service plan 5/5
I have a second phone number that is just as reliable as my current number without having to pay as much or needing a second device! That’s a win win!
Works great for me! 5/5
My company recently decided to stop providing company cell phones. I did not want to mix my personal and work calls and sideline allowed me to port my existing number over and keep right on working.
The only issue I ever have is inconsistent color ID functionality, but honestly it’s not a big deal for me.
Very pleased with my purchase.
Don’t use 1/5
By dont let this happen to you
I had sideline for several months. Then they decided to charge $10. The quality is not good because it uses my cell data and ads pop up cause issues. Customer service was not helpful with my problems. This was all after I printed the number on promotion material for my business. Then my card got stolen and I wasn’t able to update my account. When I did get someone who could assist, my number is gone. Don’t use for business purposes. They’re name is true.....just for shady business actions.
By jaymack 123
I must say I am definitely satisfied with the service and I will recommend this app to other people
Thanks sideline 5/5
I run a small consulting gig. Thanks to you I am able to separate my personal communication with my small gig communication. When the call comes, I know if it is a personal call or professional do I can act on it accordingly. I love to see all text, voicemails, and call history together so I know the communication trails with my customer. I like the visual voicemail feature. Keep up the good work.
Love this app!!! 5/5
I love this app! It’s a great app to use as a second number. Absolutely no complaints!
How do I un connect my card I don’t want this for another month
Not Free 1/5
The app is advertised as free, but its not. Dont waste your time
The Best Side Line App 5/5
This App Is Super Bomb.Hands Down.
Key for my business 5/5
Sideline has been key for my business from day 1. Awesome at helping me manage my business calls and texts.
amazing app 5/5
Totally worth the money...
Great app! Five stars! 5/5
Sideline has been such a great asset to my life and business! I love having the 2nd phone number with the ease of only carrying one phone. Highly recommend for anyone who wants to protect their cell phone number or if they want to keep business and personal life separate.
This is truly an amazing second number app! Thank you
Sideline is amazing for business talk! 5/5
I have a few clients that I don’t want to give my personal number to and Sideline fills that requirement for me! I haven’t used a better app than this for a second number. The way they give you a call on your main carrier to treat it as though you have two numbers is simply amazing! I’d recommend Sideline to everyone I know
Very helpful! 5/5
This app is very helpful for separating my work and personal messages. It’s the number I give all of my co-workers, rather than my personal number.
I also do a lot of volunteer work and when I am coordinating with people, my Sideline is the number I give them.
Cool App! 5/5
I was curious about getting a second line and tried it out. It’s pretty hand to have. I use it for signing up for freebie stuff and to anyone I don’t feel comfortable giving my personal number to, and have used it from time to time to make calls. Pretty cool app to have as alternative number!!!