I need help 5/5
I just signed up for service and I’m not able to make or receive a call. I’ve used this app before and it was wonderful but I remember I had to update something on my phone to get it to work
Incoming calls 4/5
Needs to be more private I don’t like that when the app is deleted and someone calls it still pops up as sideline incoming call
Great app 5/5
Works well. Doesn’t crash. All around good
Issues lately 3/5
By H Burns PT
When I first started using sideline I had no issues. Recently, my business has started picking up and I’ve started getting more phone calls through my business line through sideline and I’ve been having a lot of issues. One being an almost 10 second delay while trying to talk to a client, another, I continue to have complaints of a “fuzzy connection”. Hoping there’s an update coming soon that can help with some of these bugs because I really love the idea of the app, but I end up having to use my regular phone number to call clients back which defeats the purpose.
Please advise. Thank you!
Works great love the auto text function 5/5
It populates my contact list
It does auto reply when you get an incoming all. This is awesome.
Looks and feels like regular texting.
By Jill Zung
Normally I would give all five stars but I recently lost my job and cannot keep up with the Sideline account. I know I have four months left but I would rather just cancel even if it means having to pay an extra thirty in the future but it is not allowed wing me to cancel the subscription. I have a screen shot of this error. If I can get this issue resolved I will change it from one to five stars again.
Works flawlessly for me 5/5
I use Sideline for online purchases requiring contact info. Also perfect for food carry-out pickups. Shopping for a car (or any face to face purchase) is/was so much less annoying since calls go to Voicemail.
Since cellphone numbers are becoming unique personal identifiers, Sideline completely insulates my true identity. For whatever reason I rarely receive cold or “Robo” calls. And because I have set my iPhone up such that any caller not in my Contacts doesn’t ring and goes straight to Voicemail, the convenience quotient is very high.
I was an early adopter and have to say that it is difficult to find a support team on any app (or PC software) that has been more responsive. I never wait more than 24 hours and communication is always professional, prompt and clear.
Great for an extra number 5/5
Would like to port a number over but not sure how to do it
Small Business line 5/5
By mr charlie cow
I have a small construction company and to keep costs down, I was using my personal cell phone for my business. It didn't work out too well. I was getting too many calls and missed a few important business calls because I thought they were personal calls. So I considered getting a second phone but I didn't want to carry 2 phones. Sideline solved all my problems. They gave me a great number and the app is user friendly. Now my business and personal calls are separate and I even have a dedicated voicemail for my business. It is an Excellent product. I have already recommended it to my friends and colleagues. Worth the money
Great idea. Lacks many basic futures 2/5
I had this for about a month now. I like how it gives me the future of a number. But be aware the messaging app is really basic and doesn’t offer basic futures like search within messages. Or view shared media with that person. It also sends a hyper link with videos that might seem spam to receiver. I can’t seem to find a way to disable.
Great app. Thank you
Sideline is awesome! 5/5
Sideline has been useful for my business for day 1. Yes don’t get me wrong there are similar services available, but not with the years of experience and credibility like they’ve developed through reliability. Great product!
Must for anyone who wants to get a second number 5/5
I have used many other second number products before but sideline is the best one. As it uses my at&t network, call reliability and quality is very high.
I use sideline for my small business and I don’t have to give out my personal number. A+++++
Terrible experience and waste of time 1/5
I downloaded, paid for the “free service,” then after basically being ignored by their customer service team for two weeks, I deleted the app. The app is very buggy (e.g., for several days in a row my number changed every couple of minutes to a new number—have plenty of screenshots to prove it). This app and the customer service experience needs a lot of work before it’s ready for 5—or even 2—stars.
They steal your money 1/5
be careful while subscribing they charge you twice every month
Random numbers text me 1/5
The number I selected must have been used previously by a prostitute because I keep getting numbers asking me to hook up.
By Males are superior!
Waste of money!
It’s free to download 10$ a month to use 1/5
No thanks. Too many free apps out there to have to pay for one.
Apparently mid-leading 1/5
I was going to download this app and give it a try but there are many bad reviews that all say the same thing; dropped calls, poor call quality, and they now charge for sub-standard service and performance. I’ll pass on this app.
Terrible missed calls no notifications 1/5
This app was good when I started using it but recently I’ve gotten messages and calls and the app doesn’t notify me instantly. I have my notifications turned on. So I go to the app and I have like 5 missed calls for my business. Not good.
So far I am very happy 5/5
Has been working very well. The one thing that is getting used to is to see the incoming call and what number it is. It is always prefaced with „incoming Sideline call“ and it’s not always obvious what number it is or if it’s somebody from your contacts.
WTHhh ?? Ok you gave my number to an existing number? 1/5
By :) nero2012
WtH ,... so I got this app ever since started, but I dont get phone calls at all, somebody said they called me and someone else picked up so I called “MY” number from sideline (I mean the one they provided) and a random girl picked up she said her number is from T-Mobile company, I’m so ashamed with people that I gave this number to found out I lied to them SMH, I want my money back cause Ive been paying for this crap The service is the Worst! Stop charging me mf.
Love it! 5/5
I have been using sideline for my business for 2 years now and love it. Just wonder if they are gonna make it apple watch friendly, cause I can receive and answer calls from sideline on it but can not see text messages nor respond to them.
This is a great service ❤️
Excellent app for 2nd phone line 5/5
Saves a lot of money because I don’t have to get a separate phone and service for my business. Works reliably!
Second number 5/5
One of the best apps so far so good
It Works 4/5
Minimal problems, fixed very quickie when it does happen to be a problem! Using app almost two yrs I think
Don’t download 1/5
Don’t download. Once you delete from your phone, this developer will still charge you from your App Store account. Use google voice instead.
Works well! 5/5
So far app has always worked for my needs.
Team is always working to make the app better.. no major issues so far ( unlike a major carrier app that is “attempting” to replicate this)
My messages pop up in banner but they don’t pop up if I’m already on the app . I don’t know why I tried reinstalling app to try and see if that would work but it’s doing the same thing
I can’t even add the number
Each time i add the number show "you should add your iPhone number"
By Dj Armond
$9.99 after you sign up. Free download the app then pay monthly fee. No Thanks I have other apps to use it for free
It's a really cool app. I use it for my cleaning business. This app saved me a lot of money because I didn't have to buy a separate phone for my business. I would definitely recommend it to anyone.
Outstanding ! 5/5
Added the Sideline app at the recommendation of my local sprint dealership
I had asked about adding a second telephone number to my existing iPhone, and the manager of the store overheard me and showed me exactly how Sideline works on his phone
Downloaded the app, and it is working like a champ...
Horrible. Support needs Attention 1/5
By Geek 452
Need their support? Well, better have patience and plenty of time to email. I do really love their concept behind the app and business, but when I want to port a number and need help, I had to contact them. Open up a chat line option, or at least an option to call through chat if that doesn’t go well. I never received a response through email.
Great potential. So many errors. 2/5
By Chelsea Hope
Love that I can use this app for business calls, because I don’t answer random numbers to my personal line. However there are ongoing issues with texts and web messaging. Any texts longer than a sentence or so breaks apart and out of order, so my clients can’t understand what I’m saying. Same goes for incoming messages. Lots of “read” messages stay marked as “unread” after opening and replying. Web messaging often doesn’t load and old messages disappear.
Once my year subscription is up, I’ll be looking elsewhere. I’ve reached out for tech support and they want my clients to screenshot and send copies of texts, and it’s incredibly unprofessional. They refuse to offer any type of credit for lack of app working. I’ve had to go back to using my personal line after initial contact, almost making it a complete waste of money.
I so wish they could figure out these bugs...it has wonderful potential but I don’t have the time to be their QA assistant and pay to do so.
Good for business, but know this 3/5
We use Sideline to take calls for a 2nd smaller business that we operate. It generally integrates well with our contact list, identifies callers if in our contacts (as opposed to Google Voice which does not) and texts smoothly as expected. Voice message to text conversion is reasonably accurate as well.
However, there are 2 drawbacks that we have found to be issues for our business use:
1) When sending pictures via text, the photo library is limited to just a few recent pictures. If you have pictures that are older, perhaps 2-3 weeks prior to your attempted message, you may not be able to select them to send. There is a work-around that we found by taking screenshots of those pictures in order to make them more current and available to choose from. Just causes us extra time to perform.
2) We recently needed to print a text conversation that had transpired over 2 months time. We found that there is no option to print texts from Sideline at this time. We tried a couple of different apps for printing texts, but could not find one that made the SMS texts specifically from Sideline available. Apparently this has been requested by many users for over a year, but there has been no development for this need or even a reasonable response from the Sideline developers. If you need to print texts for business use (ie - reimbursement or legal needs), this may not be the app to use.
Other than these 2 functionality issues, we have found Sideline to be a useful tool for our 2nd business.
Adult Spam Being received 2/5
By Leah H.
While I have enjoyed this app to assist me in my out of state presence, I have recently began receiving Spam emails stating that my invoice can’t be paid due to a credit card issue (even though my payments are going through) and then more recently I have received adult Spam text messages in the middle of the night. I am not sure if this is as a result of my information being sold or something else but this is unwanted. Hopefully this is something that can be prevented going forward or I will unfortunately cancel my subscription.
It’s good buuuttttt 3/5
Love the app & idea however if you don’t answer a sideline call the voicemail blurts out your REAL number 😡
Bad billing practices 1/5
The service works great; however, please be cognizant of the way they bill. They automatically deducted they monthly bill out of my account twice in two weeks. Furthermore I can’t get anyone to tell me why this happened and or reimburse me. Bad business practices ..
Starting out 5/5
By lil niss
Great so far for my business
Great app but not stable nor reliable 2/5
App always crashs and take my calls to VM without ringing. Its a good app and i think the idea is great but you guys need to work on bug fixes and easier user interface! About to unsubscribe soon if it stays like that.
Was free now $99 2/5
Drops calls hard to use always messing up. Fine for free but horrible did $99
Not free it’s 9.99 1/5
9.99 per month
Excellent App! 5/5
I switch my home landline to Sideline almost a year ago and have had no issues what-so-ever. Voice mail is excellent and voice to text is perfect, unlike the voice to text on my regular iPhone number. Highly recommend this App!
Love the line but needs more features 3/5
By Rabbi Scott
I have used the line for over a year and the one improvement that I would suggest is the you could do a search of words and numbers to find info or to allow you to recall a persons info. Without having to look thru individual contacts to find info.
Manage your expectations 3/5
Often doesn’t ring
Lost my chat history
I won’t renew my annual subscription.
The most reliable of the business calling apps 5/5
I’ve tried five other business calling/2nd line apps - all the top ones that come up. Sideline doesn’t have the most features but it’s the most reliable and their support actually answers emails! Had problems with calls not ever ringing from other apps. Never happens with sideline. I wish it had scheduled DND / after hours voicemail though. I know I can use my phones DND feature but I only want to silence sideline calls at night, not calls to my personal cell number.