Gif and vid 3/5
Wonderful and useful app. Feels reliable and has been working for 3mo. However, I can not use GIF Keyboard which is quite a nuisance bc so many ppl do. Also in my business I send a video and pics the quality is not great and that’s a very big deal.
Freezing up 2/5
I have used sideline since there beginning. It seemed to work better when it was free than it does now. I contacted tech support, they were no help at all. The app is constantly freezing up. I have done everything except delete the app and reinstall (which was the only advice tech support gave). They said if I was not willing to delete the app and loose all my information then they can not help!
So, let me get this straight...free sideline=great service, pay for sideline and get really bad service. Just doesn’t add up. Isn’t there anyone at your company that can fix the problem without me losing all my very important business texts, info etc
Voicemail Translation Needs Work 3/5
Making phone calls and text message works great. I just wish the voicemail translation wouldn’t make me feel stupid when I’m reading it. It’s a good thing that the voicemails are recorded so I actually know what people are talking about.
Please can you guys fix the voicemail translation thing that would be truly helpful especially when I’m in the library or somewhere quiet where I can’t really go anywhere to see my messages or hear them.
I am a happy subscriber to your app and I just want to make sure that i’m being very honest with my review. Peace, love, and soul!
Thanks for the response, hopefully it gets better.
I like having the second number, your app is simple and easy to answer calls, i just would like the transcription to be atleast correct. Is there a way to turn it off at least? I tried to dive in the menus but didn’t see an option.
Messages don’t always send 3/5
Messages larger than 2 lines don’t always send
What a nightmare 1/5
Downloaded this to compare to others - needed a second line for my business.
After setup I tried to shut off the “VoIP” toggle. The app would either freeze when backing out or give an error and freeze. Aleverytine id reopen the app voip was still on and there was no way to turn it off.
Thank god for free trials. Canceled and subscribed with text plus. Generally same feature set, but more importantly, better QA on the app.
Avoid this app/service in general. Overpriced and remedial app.
App was decent until the threads stop opening making it hard to text. No longer want the app, but a refund for poor service will be nice.
Fix it!!! 1/5
Fix the bugs!!! Been dealing with this for over a year!!! Sick of it!!!
Doesn’t work right try changing services and improving Wi-Fi and still no change to the product 1/5
Very poorly made good idea product support team is very weak and their answers are very simple the product competes with many out there including Google voice I think the company should rethink their business model I am also aware that they have updates but I’ve not seen an improvement
Lots of bugs 1/5
By peter tawfik
It keeps on shutting every time I go to another app and comes back
Crashing a lot
Great App and very useful 5/5
I use this for calling services that I need for my home and it works flawlessly.
It is very simple and intuitive to use.
I would recommend this to everyone. It’s worth the price.
JP. Media 1/5
By jp stufio b
The worst. They keep binging my account. I have cancel this 3 X and they keep billing me. By the way they disconnected my number
I love this app!!! 5/5
I love this app. I use it for people I want to talk to but don’t want them having my main number. Very good app. Never messes up. I had it a few months now and so far so good.
Not happy with this last update 2/5
I’ve had this apps for a couple years now and hung around when it turned into subscription. I really like this app for my business BUT this last update has caused an irritating problem. A spam call came through and I didn’t answer. The app says there is “one” in my inbox, but I blocked and deleted the call. Still says I have “1” in my inbox. Yes I’ve deleted and reinstalled the app and also rebooted my phone. Please fix this quickly, I rely on sideline a lot.
You have to pay to use the app
Great 2nd number for business use 4/5
Yes, it's a little costly but a necessary business tool for me. The ability to autoreply to calls with a company logo and text message is a nice feature as well as the ability to prepogram responses. There have been some minor bugs as the app has developed but I have always found Support to be very responsive.
So many pointless notifications. 1/5
By Shower Steve
The developers clearly have an approach that thinks making a dozen worthless notifications daily will raise user engagement and keep them subscribed. News flash: we use this for a second phone line. Nothing else. I use mine for work and every time the annoying notification pops up o have to stop what I’m doing to see if it’s an actual work-related or yet another annoying, needy, “please give me attention” kind of notification. I’m only keeping this app long enough to find a better solution. Can’t wait to ditch sideline. 0/10 would recommend.
Worst Customer Service Ever 1/5
Downloaded the app. Trying to create an account. Keep getting error message. Deleted app a few times and tried again but same error message, went through the support section articles and couldn’t find a fix. Emailed customer support with screenshots, they didn’t understand what was going on, I sent additional info, they stopped responding. Next day I tried text customer support, they asked for screenshots, which I sent several times over the next hour after not getting a reply. Still no response. If this is the sort of junk service you give to someone trying to sign up for your paid service, I’d hate to see how poorly people are treated after you’ve already got their money.
So laggy now!!! 1/5
The app used to run so smoothly, but whatever was changed, it’s so buggy now! And the call lag is horrendous!
NOT “in app” purchases You HAVE to pay for this app
Been canceled 1/5
I cancel this subscription three or four months ago and is still money being taken out of my account how do I get this app off my phone when is been canceled and I need them to start taking payments this is crazy
Excellent support! 4/5
I had an exceptional experience dealing with the support team. I was in a compromising situation that was time sensitive and the rep figured out a solution for me promptly.
The auto reply text feature is live changing. I wish you could set business hours for the phone to ring, or choose how many rings before it goes to voicemail but aside from that I have been pretty happy with the app. I’ve had it for about a month.
Ok so at first there were drop call and heating issue but the quality got better and I have less drop calls. Now it’s the irritating text inbox (1) message but I don’t have a message to review!!! How can I get rid of this? This is so annoying and to constantly see the number 1 red dot circle on my phone and can’t clear it out makes we want to get rid of everything all together and I pay a yearly subscription. I’ve went over every text message since 2017 and it still didn’t clear anything. I would erase every message however I use this line for business and I may need to refer back to a text in the future. Any help with this would be great! I rated you a 3/5 because of this constant annoyance but hopefully I will be able to rate you a 5/5 if this is fixed.
Horrible. Continues to freeze. 1/5
I’m messaged company that app keeps freezing or closing. Zero response from company.
Don’t use 1/5
By Georg 999
It’s unsafe place where they’re doing whatever they want you can be subscribed for few years and they can just take the number and still take money for services every month but no nothing
Why are videos that I receive not uploading? It’s just a spinning circle? Also why are videos such poor quality?
Hit and miss text msg reliability 1/5
I’ve used this app for 9 months. On 4 separate occasions (that I know of) I had text messages not delivered to important contacts. I reloaded the app, contacted customer support, and the issue still remains. The final straw today when an important group text wasn’t delivered to all of the recipients and I found out when there was only partial attendance at an important meeting. This is basic functionality that I would expect from a paid 2nd number app. In addition, my experience with customer service was marginal and I had to follow up with THEM requesting an update as they provided no follow up correspondence or reassurance that the issue had been addressed or solved.
Call history 3/5
By Tee Skee
Don’t know if this app has a clear all on the call history.... I can’t find it !!!!
I have more than 1,000 calls to clear sometimes and is very frustrating to delete them one by one 😖 needs a clear all recent calls feature ASAP. !!!!!!!
Please fix your app. 1/5
Notifications get stuck showing I have a missed call or message.
My rate went up without any warning!
The app got worse and now I have to pay more for worse service.
Phone call quality also went down dramatically.
Roll it back ASAP
Spam calls 2/5
Get college debt calls and google register for advertising.... need help
iPhone XS Max 4/5
Make a dark mode!
Money back 1/5
I would like to know how to unsubscribe to this and get my money back. I never downloaded this or subscribed to it .
I hate the green incoming call picture. I remove it and it comes back. Please remove. 1/5
I hate the green incoming call picture. I remove it and it comes back. Please remove.
Good Idea but Doesn’t Work Well 1/5
This is a good idea, but super irritating that there’s no caller ID. All it says is “Incoming Sideline Call” when my phone rings. On top of that, when I place outgoing calls, the receiver is never able to hear me well. I’ve heard “You keep breaking up and “it sounds like you’re talking through a fan.” When I call each person back through my regular number, it’s clear as day. That totally eliminates the purpose of having a business line. Waste of money. Use Google Voice for free.
Good but needs a label when receiving call 4/5
This app works well and functions great as it’s purpose of a second line on 1 or multiple phones. However it needs a function in which someone calls your “sideline” it displays that they are calling that number. Currently you don’t know if you are receiving a personal call or business call. Otherwise a good product at a good price.
By Kevin Tico
This formerly useful app is useless and tech support is worthless. I switched to Burner. Unfortunately I had to burn my business cards with my old number.
No good 1/5
By Fred I
Make you pay for crappy service now.
Beware of latest update v3.41.7 1/5
By The Q4me
Working with tech support on this currently since I have lost use of this app ever since the update was installed on my iphone X
This was a dependable app worth prior to this update.
APP NOT WORKING 5/5
Sideline app keeps crashing as soon as I open it. Please fix this ASAP!
Update: fixed within 24hrs.
Not Outgoing Calls 1/5
I got the app a few months ago and it worked perfect. I use this app for work and about 3 months ago, the app stop making outgoing calls, it doesn’t even ring. Need help fixing this
Too expensive not enough amenities 3/5
Will cancel app. 120 a year is way too much.
Bad business 1/5
I have not used this app in 3 months and they are still charging me no way to call and stop payment
Unusable for weeks 1/5
By nope to grbhub
App crashes and is rendered useless. No notifications from Sideline. Have had some follow ups from support with an app update today/yesterday. No change to the crashing app.
Extremely concerned about this company.
Crashing all the time 1/5
I have been with them for a long time. I use them for my business line and eveytime I go to my inbox on the app, it freezes for about a minute before it allows me to use it. Sometimes it crashes after the freeze. Recently it’s been crashing almost eveytime I open the app. This is horrible because now I hav me to switch my number. Not worth the money or the stress. This turned form a good app to the worst 2nd number app.
The app keeps crashing. I open it and it closes itself. Please fix this
Not good anymore 1/5
App used to be good but not anymore it crashes every time I open it, I don’t wanna pass out my number because I’ll be dealing with this issue please use a different business app
Never write reviews 4/5
But this thing is pretty awesome. Allows me to bring work home with me, which is super important when you’re on commission, without having to give out my personal number. Only option I wish was available would be a separate contacts book that wouldn’t integrate with iPhone targets. Only reason they didn’t get the 5th star....yet. Other than that, brilliant.
Do not recommend 1/5
This app used to be free all of a sudden they are charging for it. It doesn’t work half the time and this is my business line so that’s not good if I can’t get paid how do they suspect they should.
It is just like having a second line. It works without a single issue. In using it daily for 3 years, I have never had to contact support. Truly TERRIFIC.
New Version crashes 1/5
New version crashes on 12.3 on iPhone XS Max