Current Version Still Stinks 1/5
First off, a praise: They have re-enabled screen sharing when not on WiFi, but with a prompt about the data consumption. Well done.
With iOS 12 and the current version of the app, when attempting to view the contact list or other IM messages during a meeting with audio / screen sharing, the app crashes to the home screen. This is easily reproducible, happens 100% of the time.
When utilizing WiFi, somehow the app is worse about dropping connection. It is absolutely incapable of seamlessly switching from Wireless Carrier to WiFi or from WiFi to Wireless Carrier, without dropping the call and ringing while it reconnects, which takes about 5 seconds. Also, when using WiFi, the app seems to be incapable of dealing with the iPhone hopping from one WiFi access point to another, causing it to reconnect. I have a hard time understanding this. It’s almost like the Skype developers haven’t relied upon the iOS abstraction of network connectivity, but have instead rolled their own buggy version. The app needs to be more tolerant of temporary loss of connection, and more “silent” when reconnecting.
Sometimes, when connecting to a meeting, audio successfully connects but the audio flows only one way. This can be an inability to hear others in the meeting, or an inability for others to hear me. And no, this isn’t because my speaker or mic is muted. This can sometimes be fixed by swapping between speaker and bluetooth, but usually requires a reconnect to the meeting. This seems to happen at random, I’d estimate about 1 out of 20 meetings.
Another malfunction case is that the mic mute can get “stuck” as permanently muted. Tapping on the mute button is simply ignored by the app, and the mic stays muted. This is not because I’m in attendee mode and not a presenter, but seems to happen sometimes after a call is dropped and automatically reconnected.
Integrated calling 1/5
This feature is maddening. If you are part of an Agent group or Response group then your iPhone will receive all of these calls. This can be a valuable tool but prefer the option to disable it also. I do not want the calls.
When the disable option is reintroduced, it was here before, I may install this again.
Video keeps crashing 4/5
This app was great until a new update and now it keeps crashing when attempting to share video.
Intermittent issues on iOS 12 1/5
I have been using this app on my iPhone X with the latest iOS but it will keep freezing and won’t load the new messages. I always need to close and reopen in order to see the updated messages. If it weren’t for business purposes, I would not hesitate to uninstall this in a heartbeat.
Meetings work well, chat is garbage 2/5
You’d think they’d get the easy stuff to work first.
20 years out of date 1/5
Can’t clear calls that are missed
Doesn’t sync with other instances of the App.
Lync with a name they bought.
Never works 1/5
I get maybe 1 out of 30 conversations to pop up on this app. Never seems to work. Is anyone actually trying to make this app functional? It worked before but the past 7 months it hasn’t. Still doesn’t work. What’s going on??
Buggy on basic features after all these years 1/5
By Uninstall now
1. All my missed chats show time stamp of when I open Skype not the time of when people actually sent me the message. What is the Skype Product Manager thinking?!
2. Mobile app only show partial message, if the message is a little longer. Why do I need this app then?
So far, it’s a piece of junk to me.
Could be better.... 2/5
My one MAJOR complaint that is not related to how my company runs the app but an issue with the app itself, is the fact that when you miss a message and click on it, there is no message....EVER. And as another reviewer mentioned, sending a reply starts a brand new thread with the same user while the original remains useless. Microsoft is truly dropping the ball here and they wonder why Windows Mobile failed....laziness. This is a bug that ruins the app because the entire purpose of S4B on your phone is to have the ability to receive messages and read them while not at a computer. If you get messages and can’t read them, what’s the point!?!? Also, what’s the deal with push notifications? Why the heck is that something administered by a company rather than just having it work??? Texts and emails come through as push notifications so don’t tell me security.
Doesn't synchronize with PC skype. 3/5
By BofA happy user
It is annoying to see that I have 4 new messages and I have to scroll very down and find those messages. But those messages were already read and responded from PC.
Fix the stupid app for iPhone X 1/5
Chat window is off screen and unable to use in-call messaging.
Dropped Support for iPad 2??? 1/5
By Ken McC
Version 6.22.1, 10/2/2018 - They still haven't learned how to make this app compatible with iPad 2, iOS 9.3.5.
Today's update… won't. iPad 2, iOS 9.3.5. Okay, so you added a feature my device won't support... Why not just turn off that feature? Now, I'll forever have 1 update pending. ::slowly shaking my head thinking about shortsighted young app developers::
UPDATE 7/25/2018: I see that the latest update still does mot support iOS 9.3.5 devices.
UPDATE 9/2/2018: The folks just aren't talented enough to make the app work on iPad 2, again. If this team worked for me, they wouldn't work for me!
Great but with little things 3/5
I like it, especially with last update, but hate how it doesn't sync with my PC Skype for business. Messages showing up on one place at a time instead of piping up both places (like WhatsApp does for example)
Update: still syncs very very badly between the computer and the phone. Please Microsoft, work on that.
Too unstable 2/5
This release is too unstable to use. In a Skye conference call if I click on the chat icon then click back the call fails. Every time. If I am in a conference call and click back to go to my contacts list it intermittently fails.
No CarPlay Support - Life Threatening 1/5
I travel for work a lot, so I often have to take meetings while driving using Skype for Business in the car. It’s incredibly dangerous to fumble with my phone while driving to join a scheduled meeting! Please allow this to work on Apple CarPlay so that we can join scheduled meetings without having to risk our lives by fumbling our phones to unlock, loading up the app, and join a meeting while trying to drive.
Please work with Apple to get this done!
Wish my company used another comms app 1/5
1) Doesn’t sync conversations or calls between mobile and the desktop app. If I have to dial into a meeting through my phone and through my laptop to screen share, the app almost always crashes and drops both calls.
2) Calls are always dropped if you’re connected to WiFi and happen to walk to another building.
3) I have to reinstall this app so often due to various issues (password has been reset, meetings not syncing) that it’s become routine.
Needs better delete previous sessions 3/5
Please create an option to delete multiple old IM sessions, painful to swipe to side on 15 or 20 old IM sessions.
Crashes on iPhone X
Useless as a business tool 1/5
At work we use Skype for business and have set it up to save conversations to “Conversation History “ in Outlook for later retrieval. This app doesn’t sync with the desktop app so the conversations are isolated on the phone. I work from home and sometimes when the internet is down I use my phone to stay in touch. Any chat app should be able to sync the desktop.
Was already bad. Now can't even sign in since last update. 1/5
Skype for business is the worst communication app I've ever used. First, it never syncs up the chat history when you switch from one device to another. Second, it's now completely down on mobile end as everytime I try to sign in, it keeps showing me the error message "We can't connect to the server right now. Please try again."
And please don't tell me to change my DNS settings. Yes i've done the research but I refuse to compromise to your solution. This extra action should never be a part of the user's workflow. Besides, the previous version worked fine on ky iPhone. Therefore, I have to blame the problem to your bad technical support. Fire your dev or fix it please.
Extremely reliable and easy to use 5/5
Extremely reliable and easy to use
Unreliable. Barely works. 1/5
Not just the apps, but Skype in general is very inefficient. Countless of meetings where we spent the first 15 minutes trying to make Skype works only to have to move on without having a working Skype. The apps takes it to the next level where we cannot even hear the sounds. Screen sharing does not work. We ended up spend more time trying to get Skype to work than to have a productive meeting.
Push notifications not working 1/5
I’ve installed the latest update and push notifications are still not received when the iPhone is inactive. It seems iOS is shutting the app down after a few minutes of inactivity. Please account for this iOS behavior, developers, and allow this app to run in the background
Doesn’t work 5/5
I can log in, but I stay “signed out.”
Edit: works fine now. Guess it was an issue on my company’s side.
No support for iPhoneX 1/5
By Master Ankur
Once again Microsoft has proved the worst quality in product development. The new update doesn’t work smoothly on iPhone X. Its hard to pull the reply text area and takes infinite tries to get the keyboard up and have the text box available for typing.
Have you people tested the app on iPhone X? 1/5
Notifications on the screen 1/5
By Surender reddy b
Notifications on the screen is not working when you receive a messages . You never respond on time since no notifications. This is minimum expectations on every messenger apps.:-(
Worse with time 1/5
This app is essential to me, and is the most frustrating one in my arsenal. It is terrible. It had some really annoying bugs earlier this year. Those got fixed, new ones that got introduced. The app crashes all the time. Go to a meeting, get a call back, then return to the app and it thinks you haven’t dialed in. First time never works. Second time works. Go in, it hangs up and redials. Screen share viewing will stop with no way to recover. Controls are still awkward. First IM gets cut off or lost; its impossible to recover. Come on, Microsoft. Some real QA please! This is just sloppy work.
I can never sign in anymore 1/5
I constantly get the message that I can’t be signed in. My company’s IT department says this is nearly constant throughout the company. Everything works fine on the computer, so it isn't the login information. It has been months, maybe more than a year since I’ve been able to sign in. As someone who travels a great deal and has many web conferences while on the move, it would be very helpful to be able to see slides on my phone. Unfortunately that isn’t the case unless we use another platform.
Good app, needs work 2/5
Doesn’t stay synced with desktop version, often shows old notifications that have already been addressed on desktop client.
Join meeting keeps you muted 2/5
If you use the Join button to join conference call. It never un-mutes you!!
I have to call into every conference call separately. That used to be a great feature, but it hasn’t worked in a long time! Please fix.
Slow! Needs more features. 2/5
By Randall King
First problem: I rely on the "Conversation History" folder in Outlook to find *all* of my SfB chats, not just the ones I happened to have on my Windows PC. It stinks that this app can't sync those and add them to my mailbox folder somehow. Microsoft decides the features put into Exchange Online, Skype for Business Server 2015, and this SfB mobile app; there is no reason that they can't make it work.
Second problem: The app is *slow*. People's presence information takes 30 seconds, or usually several minutes, to update. That should not happen. It's instantaneous in the Windows app. Same sort of delays happen with changing my presence (status), changing forwarding settings, etc. Makes the app unusable. It's faster to use RDP and access the client through my Windows PC remotely!
Third problem: When I'm placing a new call, why disable the speakerphone button?! This app requires that the call be connected first, and then I can enable speaker. But, that requires that the other party wait on me before the conversation can begin. Microsoft misses details like this. Stupid. One example of many quality problems with their software.
Can’t connect to server 1/5
Stopped working this week on two different phones, no settings were changed. Won’t connect to server.
I mean, why is it so hard to make a solid chat app for business? This app handles HORRIBLY chats that originate on different devices. Notifications are spotty and rather than just keep the same chat window for one conversation, you have multiple depending on where it started. I only use it because I have to otherwise I’d delete it.
How can Microsoft still be this bad? 1/5
After 43 years as a computer software company, Microsoft still can’t seem to get software right.
1: This barely ever syncs correctly with my computer. This isn’t a bug; it’s foundational stuff.
2: Sometimes I will get notifications for a message, and see the contents of the message in that notification, but then the actual message is nowhere to be found in the app. Again, if I worked at Microsoft, this would be on my list of “Top 3 Things To Make Sure We Get Right”.
3. I get emails for Missed Conversations when I’ve seen the whole conversation on the app. I’m even the last reply on some of these. Maybe a product of the no-computer-sync thing, but again, Top 3 stuff here.
4. Under rather frequent circumstances, the app seems to partially freeze and I can't type anything into the message field. It just doesn't respond at all.
43 years of software experience Microsoft and this is what we get.
Continues to crash on my iPhone. Microsoft - you can do better.
Not expected such useless product from MS 1/5
I use it just because my organization uses it. I hate every time I use it. So common and stupid mistakes. Hangs, Disconnects anytime in call and what not...
1. Never sync with Outlook
2. Sound quality
3. Random bugs or issues
4. Interface and user friendliness
5. Could be much lighter app
This feedback is for both Laptop and Mobile (iOS) versions.
Constantly Crashes 1/5
By Rich Fletcher
I’ve gone through 4 updates & the app consistently crashes every time I try to use it on my iPhone.
There are much better alternatives 1/5
The good: I like that it automatically shows my availability based on it outlook calendar.
The bad: Terrible user interface. Has numerous issues syncing across multiple devices. Chats I respond to send me an email because I didn’t ‘respond’. Multiple conversations with the same person show up leading to confusion on last message. Conversation threads are not shown in message but rather in some email archive. What?!? I can’t join in audio on web meetings from my phone or I don’t hear the presenter. Works fine if I dial in.
Conversarions don‘t sync between phone and PC 1/5
Conversarions don‘t sync between phone and PC
Fix sync issues with Skype 1/5
Skype mobile should match my Skype PC. My responses should sync, if I already addressed a message, it shouldn’t show as new on my mobile, and many times Skype mobile will all of a sudden alert me for 10+ messages that was hours old and already addressed on Skype PC. Please fix this.
App keeps shutting down and is very slow to connect. Almost not worth having.
Disappearing IM’s 1/5
Calls work fine but the IM Functionality is unreliable. If a colleague IM’s me, I am notified via notification. The problem is that there are times when I go into the IM screen and the message is not there. Since it doesn’t sync with your desktop (another major flaw), there have been many times I have had to ask people “I’m on the Skype Business app which likes to delete your messages. Could you repeat everything you just said”. Very frustrating and considering all of the bad reviews based on this issue, it’s disappointing Microsoft has not addressed it.
Audio issues when using Skype for business via Apple car play 4/5
When in a Skype for business meeting via wired Apple car play, the audio will suddenly drop from car play and the car’s sound system, back to speakerphone on my iPhone X. Everything on the car play touch screen and the iPhone display still indicates that the audio is still going through car play, even though it actually isn’t, and there doesn’t seem to be any way to get it back from the speakerphone to the car play.
The last time this happened to me with car play, today, after loading the latest Skype for business update this morning before the meeting, I stayed in the meeting and disconnected from the wired car play and tried to use my air pods, the phone indicated that the audio switched to the air pods, but there was no audio at all. I was able to eventually get the audio to the air pods by putting them back into their case, closing the case, and then taking them out again. I hadn’t before had issues with Skype and the air pods when Apple car play wasn’t in the scenario.
Please fix this bug.
Terrible app 1/5
Lync was aweful when it was called lync and it is still aweful as Skype for Business. It is slow. Conversations do not transfer from phone to PC. Sometimes chats appeat in alert bubbles that dont make it to the app so you see only the first two lines of a message and never get the full message! You cannot login to multiple accounts like normal Skype.
It’s ok 3/5
I have to use this for work. It drives me crazy when I click a Skype link from a Co worker or myself in a calendar invite, then the Skype for business app opens and displays a message “Skype can’t connect to meeting unless you are logged in”. I don’t care! Just log in, then connect! This means I have to click extra buttons and it is a total distraction. Sure it seems like a minor chafe but it builds up over a day, everyday.
Fix this app to go back like before!!! Please!!!! 1/5
By Mister E 44
Halfway stopped working correctly. Barely could send messages. Could receive IM’s on my laptop which I use for work, but they do not send to my phone anymore. I usually get emails with “missed conversations”. Is anyone else having this issue? Do I need to uninstall and reinstall? Any developers even looking at these reviews that can help? It used to be 4-5 stars, now I’m gonna have to give it a 1 until it gets fixed! I talk with my workers all the time and this makes it very difficult!
Possibly the worst messaging app 1/5
Terrible service, doesn’t sync across devices. This app details my desktop conversations. Does more harm than good.
“Cannot connect to server” 1/5
By user mobile
Worked fine during the trial run at same address, could not connect to server during actual conference call. Also did not save password as set. Had to phone into call and missed the entire visual presentation.