Location doesn’t work 1/5
Tried ordering twice tonight, the app couldn’t tell the difference between 16th St in Manhattan and 16th st in Brooklyn. I input my address, and tried 2 pizza places, waited about 40 minutes each restaurant only for them to say I’m not in delivery range and cancel. Now I’m out 2 hours of not getting food, waiting on a refund to process, and walking to go get pizza I could’ve gotten hours ago
Beware of the lack of responsibility 1/5
This is the worst app anyone can use as a 3rd party to get food delivery! I had to use this app to get pizza delivered and became my worst nightmare. DON'T download this app unless ur life depends on it and then still dont!! 1st they dont try to fix their wrong doing and could care less about the financial hardship they put you in.
I was made to download the app cause of Hungary Howies delivery of online orders well slice choosed a restaurant location that was not a restaurant that delivers to my house, Sliced charged my debit card 2xs they cancelled one order then keep the other order making sure my bank account only has $5.00 in it. I have been waiting and trying to get them to credit mx account back but of course theres still not a credit on my account. Creating a major problem for me and stuck having no money or dinner for my son to eat; bring he's special needs and all he wanted was pizza and because of the stealing this money from me I was stuck to deal with a child with a temper tantrum and wanting pizza that I was unable to get cause Slice didn't do a immediate refund of my money.
I would of thought that this company would of been more compassionate to the situation cause it was their fault and would of tried to get the correct restaurant location and get the pizza I ordered and paid for delivered to us; but instead they did nothing to resolve the problem.
So don't use this app unless you want to be ripped off by them.
Ordered a pizza only to get a call 10 mins later saying the coupon I used was not accepted for online orders and only accepted when calling or walking in. Why in the ......... is there a coupon on the site if it’s not accepted online. The restaurant then claimed the coupon expired a month ago however I’ve used the same deal at least 4 times this month. If there are deals listed it should be accepted. Also that same coupon is listed on the Restaurants own website with an expiration date of 5/31/18
Great customer service 5/5
I had a question about an order I made 5 minutes prior. Via email, Nicole J responded nearly immediately. I am impressed by the expedient customer service and I will be using the app more frequently.
Too bad there is no place for “Zero” stars!!!
I place an order through the app, got the confirmation via email, and headed to the pizzeria, once inside the pizzeria, no one new about my order. Several minutes later I got a second email canceling the order because the pizzeria was closing early. Mean time, I was inside the pizzeria and it was NOT closed!
A solution to problem no one has 1/5
Super buggy app and very rude, unhelpful customer service. It’s so much easier not to use this app.
Great App! 4/5
It’s a great app helps a lot with the pizza place but I’d like to see what I order at least to remember if I order pick up or delivery cause sometimes I’ll forget. But other than that great experience.
Don’t use this app 1/5
Just call your local pizzeria. Slice never communicated the order despite charging and emailing us confirmation. Trusted and used this place for years.
Horrible service, they take up to 30 minutes to communicate your order to the restaurant 1/5
This app is a complete waste of time. I placed an order and luckily decided to call the restaurant to confirm they received the order. Upon calling I was informed they had not yet received the order. I called the app and they told me they would call and inform the restaurant right away, they also told me I should receive an email once the restaurant was informed. 10 minutes later after checking my email and no receipt found I call the app again, they told me the same story. At this point I decided to cancel the order and place it via phone with the restaurant.
This app is not like seemless or grubhub that automatically generate a ticket with the restaurant. Instead manual steps have to be taken to inform the restaurant. It may be job security for some but for the customer it is a complete disservice!
Customer service 1/5
By MAD OVER RATED
This app is absolutely the worst i contacted customer service numerous times about the places i order from on this app and it’s always about the lateness & when you tell them they always try to give you $2off or $3off bogus promo code that usually doesn’t work when in reality i want a full refund because my food took 2hrs become the pizzeria couldn’t locate their driver , please don’t waste your time with this app
The App is fine but... 1/5
By Jeffrey leppelman
The app is fine but the place I ordered didn’t follow my order. I ordered stuff and I put no mushrooms on the sandwiches and the Calzone but they did I went back to have them fix my order they wouldn’t so I was out the money because the order didn’t specify it. I showed them my receipt from slice they say it never came up that way.
Couldn’t ask for anything better in an app 5/5
Makes ordering super easy and convenient, absolutely love it !
ALWAYS FAST DELIVERY!! 5/5
Best pizza shop around me!!
Horrible customer service 1/5
Idea behind this app is great, but customer service is awful and rude. I could look past my orders being almost 2 hours late (!) but will never use this service after interacting with customer service. I’m still waiting over a month for a refund for an order they cancelled and insist I received (I didn’t). I’ve been on the phone with them a number of times without any resolution... usually rushed off the phone, “escalated” or told I’m a liar. And my local pizzeria never received my payment! Stick to better apps that aren’t stealing money from you or your local pizzeria.
Don’t download 1/5
Download Grubhub so much cheaper same places.. always on time ... slice is always late more than 30 min
Slice is Right! 5/5
Last stat I read indicated there are approximately 2.2 million apps available in the iTunes App Store. This one is like winning a mini-lottery of pizza! I mean, what else are you looking for? So many apps bite the dust after your 1st experience using them. And then they sit like the Island of Misfit Toys clogging up your phones, gathering digital dust bunnies.
Amazing customer support, ease of use, and your order pizza, you get the pizza. And if something comes up FUBAR, then support calls, emails, and then texts you...until it is right & cheesy. Make it happen people. Don’t delay, download today🤓
Easy food 5/5
Easy to use App and very quick.
waste of time 1/5
By Essent Gigantes
Tried to use the app because their website was completely non-functional and now the app only gives me a list of about 8 places in my neighborhood, all of which are insanely expensive. just google pizzerias in your area and call them—this app, for now, is essentially worthless.
edit: I’m asking you to fix your website and allow me to order from the many pizzerias in my area affiliated with you using the app, not asking how to suggest pizza places.
Support local business 5/5
Local pizza is one of the last bastions of non-chain retail left in NY. Let’s keep it alive.
Great app 5/5
By TJH Jr.
The app actually allows you to get the order the way you want it without having to actually call the restaurant. I highly recommend
Took my money 1/5
Pizza delivery did not live up to their end of the agreement. Canceled before the food left the restaurant. Said they will still charge me. Called Slice All they did was give me the runaround and kick it back to the restaurant. Each blame each other. Disputing with American Express. Absolutely zero help or accountability. Do not use this app. You have no recourse.
Support local pizza joints! 5/5
By Keith M. Adams
The Slice app is terrific for anyone who wants to support local pizzerias and small businesses in general! Plus, it has offers for affordable pizza deals! Download this app!
Good app could be better with rating system. 4/5
By Dan D 098778
Add rating system for the pizzerias.
Not a great first experience ... 3/5
Called an hour after ordering only to find out the restaurant had not received the order (something about communicating the order by email to the manager who was not present). Not sure if this is similar to other operators (Grubhub, UberEats, etc), but something to work on. Still giving it 3 stars because (1) the delivery fee for the restaurant was actually lower here vs. on another app and (2) the $5 promo for first order. Your competition is so intense that it will come down to your platform and service. Your platform of just pizza is a subset so your main advantage can be better service. Please make it more efficient if possible
No confirmation email 1/5
First time using the service and never got the promised confirmation email. Had to call the pizzeria to verify order was received. It was but, how was I to know ? Saving a step next time and just calling to order pizza myself.
Great app for local Mom & Pop Za. Haha!
Easiest way to Order! 5/5
I love this app! It’s amazing! It take me 5 mins to order and pay! I recommend it to everyone! -DS
Save yourself the headache 1/5
Save yourself the headache
I love 5/5
By Sandra cabrejo
Really fast & easy to order
Poorly designed app 1/5
Used app for pizza Boli, does not take advantage of iOS cc entry, keyboard covers special order options area when typing, selection areas feel like a 1990’s database app, not a professional look feel expected of a modern application.
Disappointing, would NOT recommend 2/5
By Shwetty Ballz
The app was easy enough to use but the price I was quoted was not what I was charged. I received a confirmation email with the price which included tax which was 22.97 but when I picked up my order the restaurant charged me 25.52. Needless to say I won’t be using this app again.
Slice satisfied 5/5
By slice satisfied
Great app! More than just a normal app, they actually take time to listen and make sure the customer is satisfied!
Simple and sweet 5/5
No complicated foolery, works as intended.
They call in your order?!? 2/5
Arrived at the pizzeria to pick up the order. First, the app gives “20 minutes” no matter what, according to the staff, and they were backed up this Friday night—and it too 45 minutes for the order. Second, they get a phone call from Slice to place the order; it’s not digital. So this meant they had to find the written order. Nice idea but I’ll stick to calling the restaurant. I’m uninstalling this app.
Terrible, slow delivery 1/5
Awful service. Delivery is so slow and no one is available to check on status on late orders. Will not use again. Looks like the nicknames “Annoyed customer” and “another annoyed customer” are taken so I must not be the only one.
Great app 5/5
Love this app!! So convenient !
By Charlie Mac 1993
Apps Works For Me I Never Have A Problem With My Order. But The Food Do Some Times Take A Lil While
Good service! 5/5
By Robi 💕
Fast , effective help response
LOVE this App!!!! 5/5
Love, Love, Love!!! Best app when I’m hungry 😋
Pickup or Delivery 1/5
One thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep.
Use Slice in Jackson Heights! 5/5
Our Slice app is a little slice of heaven!
Perfect app. Easy. Great customer services. Great vendors.
Major letdown 1/5
Well I had multiple good experience until last week. Since then I have had two major disasters the most recent was today. I received the wrong order and was told they would do nothing. Absolute joke of a service. Crazy part is they could see my order history and I ordered the same thing every week, so I know what the meal is. That mattered a total of zero. I will make other accommodations in the future.
We love this APP and the Factory Pizzaria 5/5
By KMC of UTAH
This app is great for us. We love the pizza delivery the incredibly easy ordering capability.
Must pay tip for pickup if using apple pay?!!? 1/5
I used the Slice app to pay for the pizza I’m picking up myself, burning my own gas and using my own energies, and the app is forcing me to include a tip for the privilege. Not cool.
Easy Pizza 5/5
Easiest way to order pizza!!!
The app allows me to try small local businesses that wouldn’t normally have resources to provide online ordering and delivery.
Cash back 1/5
I made a purchase and then canceled it but I never got my money from them
H-E-double hockey sticks yeah, brother 5/5
I like slice. The idea - support local shops - and the app itself. Easy interface, a great variety of places to order from, and reviews for each shops to let you know what you’re getting into. I don’t know if they’re still doing it, but they ran a promo when I first got it for $5... maybe $10 off your first order. Good stuff.
Love it 5/5
How convenient to be able to order right from your phone for a busy mom like me on movie night or a night I have no energy to cook this is a life saver ❤️