“Unable to get Network info” 1/5
The app used to work, I have reinstalled half dozen times. Works once after install and then can’t receive network info.
Wrong information 1/5
They just set up service for me but the customer information they entered is not mine, and the representatives are not willing to to help me fix the situation
Another app! 2/5
By allie op
Just wanted to set up a new router because the last one supplied by ATT did not work and I was instructed to set up the app. THEN I am asked to rate it as soon as I have set up the router. Seems a little manic if you ask me. Sigh another few minutes of life spent at the screen.
Worst app I have ever used 1/5
Typical AT&T this app does nothing but tell you your internet is not working.
Totally useless to resolve WiFi or internet issues.
No wonder everyone hates this company
Like it 5/5
This app is pure
Outdated functionality 1/5
Can’t set timers for turning off WiFi and devices like you can with other providers. If you try to turn off entire WiFi it is a total pain. Really can’t believe how bad the app is.....
Excellent App 5/5
By Unix Dog
After being a Unix System Admin for 13 years, I give this app a 5 star review. It makes the ability of changing the Wi-Fi network name and password very easy and straightforward. After doing this the old fashion way of using a browser and its menus, I am very impressed with this app and how easy it made this function.
Kudos to the developer(s) for a great job. This kind of quality is rare today.
Home WiFi 5/5
Works great you can block internet to any device that your child uses @ anytime. The only downside is that I block the iPad and know a cant unblock it I called customer service at&t they can’t help me about 6 months ago so I can’t use it right know.
By Micks 2
To early to tell like never used this before
By OC Redhead
I downloaded the app a few minutes ago and am very surprised at the amount of and how detailed the information is! I really like this app a lot - thanks AT&T!
Great Customer Service .. well Explained
Poor customer service 1/5
Customer service is horrible. You have to wait a long time to speak to a human. Then when they do answer, their English skills are horrible. Their accent is to strong for my English ears. Hire English speaking people. Att I’m not happy with you.
What's the point of the app 1/5
What's the point of this app? It doesn't do anything different at all from logging into your att account the regular way, I thought you could at least use the app to take people off of your wifi or set it on pause if you want
iCloud password issues 1/5
Can’t login, infinite loop at login screen. Keeps pulling up the password manager instead of signing in.
By Fil Ordonio
Perfect. No need to keep calling AT&T. Everything is right in this App.
Your Internet is Offline! 1/5
Just had fiber installed today, very excited, log into AT&T Smart Home Manager to see “Your Internet is Offline!”, which it clearly isn’t since I’m using the internet to type this review. Devices, Help, and Tools are greyed out and unusable. If a developer sees this and wants to help fix it, I’d greatly appreciate it. ;)
Never works 1/5
By San Diego Bears
Always says tools are not available at this time - Try later.
I do and it does not work.
New update horrible 1/5
It was working fine until they pushed through an update 4 days ago now I can’t manage my devices and can’t get into my fire stick with the internet because it was part of a profile and even when calling and chatting with support no one could seem to fix it or at least restart my stuff so i could log back on. Now when i log into the app i keep getting stupid error 300 and support telling me the app is working when clearly it isn’t. Just fix it so I can remove the profiles and not use it anymore this is the 3rd time in 4 months the app doesn’t work because they try to fix one thing and break 3 others.
Slow to respond with flaws 3/5
Overall this app (the version 1.9106.42) does what it is supposed to do. Unfortunately it also has many flaws. When logging in, if you’ve used Face ID and are wearing something blocking your face, you can’t log in. Even when you try to log in with your username and password, it will default back to Face ID.
The app also takes an exorbitantly long time to move from screen to screen. I know many of the features mean it has to communicate with your home equipment, but if you have gig-speed service, why is the lag time so long?
The Wi-Fi mapping feature with augmented reality does not work at all. In theory it is wonderful, thinking you’ll get a map of your home showing the weak service areas. But you can scan the same area in a room 5 times and get 5 different signal strengths. That has less to do with the app and more with multiple factors outside the app’s control.
Speaking of signal strength. The Wi-Fi test is supposed to show your current signal strength which can be used to determine if you need a signal booster, but this really should warn that you need to recheck that area several times, on several days or with other factors to ensure a consistently poor connection (as mentioned above).
There are a few other items, but these are the most annoying.
That being said, I do recommend anyone with AT&T WiFi to download and use this! Hopefully the developers will continue to work the app and make it the best it can be!
Removing a device 2/5
The app would be great if there was a way to delete connected devices you no longer want on your connection
Doesn’t work 1/5
I don’t know if it was updated recently but I can’t view my tools, my network or do speed tests. Pretty annoying that I can change any of the settings or view my options.
Not satisfied 4/5
Ok so I have had this app for quite a while now....at first it was working perfectly, but for the last couple of months it’s been to where I am not able to log in at all, and it’s nerve racking bcuz I have tried several times and O can’t even get passed the sign in part!!! Plz by all means fix this problem or You all will be losing a lot of customers!!!
Have now spent 45 minutes trying to do the internet registration I was directed to do before the installation person comes on Saturday....have been totally unsuccessful, even with following the directions provided and first time user prompts/access codes. Thinking I really made a mistake signing up for TV/Internet with AT&T
Seems pretty cool!
Needs ore info 4/5
By Big 'Ampy
For those of us who are not electrical engineers, a way to remove an item from the network would be great
The app doesn’t let me enable WiFi back on my Amazon Tv.
Great App 5/5
Everything you need to manage in one place
AT&T app 5/5
Wireless box not connected all the way. Description of channels showed on screen, random channels came through. Rebooted and waited, said it was successful but still not full connection. Can’t watch tv right now.
When ever you use it, we are experiencing a temporary system error. Please try again later.(300)
Great concept mediocre performance 2/5
The features work less than half the time.
Frank Bedell... 5/5
Keep me up to date on my devices... good so far
Helps solve security issues
Much needed 5/5
Very convenient 🤙🏼 5/5
Best rate plan ever, even for just Internet.
I love this app with all of my heart!!!!
Omg whaaaa 5/5
Att made an app that isn’t terrible finally something simple and intuitive! That’s all I’ve ever wanted from them!
Smart Home Manager 5/5
Nice to see strength, be able to test speed and see all the devices connectedto my internet.
Really like the app just wish they could fix my internet problems.
Would be great if it WORKED 1/5
I set up a guest network for my kids to use so I can shut down the WiFi when they need to get off. The app says my WiFi is on and then 75% of the time won’t display any device or network info. I’ve been trying now for about on hour, reloading the app so I can turn off the guest WiFi and the app will not work. FRUSTRATING
Too slow loading 2/5
This app has been helpful to me. It’s very slow loading
Option to delete devices 3/5
By Golden 1ne
It would be nice to have the option to delete devices that you no longer want connected to your Wi-Fi. Please look into adding that option to the app. Thanks.
Fairly Decent 4/5
This is a pretty decent app. My only suggestion is to add the ability to further control devices on our network such as disabling traffic to devices.
The format and functionality of the app are near perfect. Please, please don’t mess it up! Need work on the new user function for registering. Have found that her lately the site has been hit or miss.
Useful...when it actually is working 1/5
Update. Now, everytime I try to use the app I am unable to even sign in. Each and everytime, I get a "temporary system error" message. Now the app is useless. Bad news for a technology company.
Unfortunately, just like all of my other ATT services, this app is unreliable. 8 out of ten times, when I need to use it I am unsble to because I get s system is temporsrily not working error. The exceotion, when it actually is up and running is somewhat useful. However, since it so often malfunctions, I tend to try to use it only as a last resort. It's unfortunste that a service provider, ATT, that used to be one of the best, has really gone way, way doen hill.
Differing ip addresses 5/5
The SmartHome app is very helpful. Just on question. When I go to the the gateway and then advanced properties the ip addresses of 2 items an iPhone and a Ringdoorbell2 are swapped. Which is correct?
Provides deceptive speed test results 1/5
All of the speed test produce the exact same numbers in order to make it appear you have excellent lighting speed Wi-Fi service. This is a prefixed number written into the program. Don’t believe it. You will have the same result even when you have no Wi-Fi at all.
Deletion for devices 5/5
Love the app. Great idea. It shows that I have no devices than I have connected. Like knowing what is using my internet data