Bugs need to be fixed 1/5
Can’t sign in says wrong password even though it’s correct and won’t allow you to reset password or make a new account with a different email
Issues logging in 1/5
I have been having trouble logging in for the past 4-5 months, and when I try to reset my password thinking that’s the issue I get a server error pop up. I’ve never had an issue with this before until 4-5 ago.
Multiple providers 4/5
I wish the there was a home screen with the multiple providers to select the one I need to pay.
Doesn’t work 1/5
As other reviewers say it doesn’t work at all
Update did not fix the usage page problem 1/5
Another update for this app today and again did not fix he problem of being able to see my usage. How many times do I have to write this review to get this fixed. Still can’t see my daily usage with Kaua’i utility company. Some kind of response to know someone is working on this would be nice.
Constantly crashes 1/5
App will not open just keeps crashing.
App stability 1/5
By Michael Crosser
Once I click sign in it says gathering Information for 5-10 seconds before the app crashes entirely. App is up to date as well as IOS. Tried all the basic remedy’s like restarting the phone and updating everything. So essentially the app is useless.
By Phil Frakes
Apps crap won’t load and energy co is terrible give us more options for power please.
Can’t Add New Payment Card 3/5
Tried to add a new payment card. Won’t allow me to put in an expiry date.
Keeps saying sign in failed? Seems like a great app if I could ever log in. Please fix this!
Won’t let me reset my password 1/5
By Chevyboy :)
Every time I submit my password change is says can’t connect to server. Even does it on my desktop and after you delete and download again.
Where’d my login go? 1/5
By Melvin P. Thorpe
Crap app forgets my supposedly saved login for no clear reason. Useless when I can’t actually log in.
By raining cats & dogs
So, how much did I pay for heat, I can’t tell, how much did I pay for water, I can’t tell, how much in taxes? I can’t tell. I would like to see my whole bill at once, just like a paper one.
App isn’t working. 1/5
Tried deleting and re-downloading and still doesn’t working. There is no tech support for this app either. Called my electric company because it’s been down for several days now and I was just told that they were aware of the problem but they couldn’t tell me if it would be fixed anytime soon.
Its ok, but a lot conveniences has been removed 1/5
I like this app for paying my electric bill, but it looks like there has been some changes that removed a lot ways to conveniently make a payment on your account.
1. Biometric or Touch ID authentication has been removed (specifically speaking about IOS devices, don’t know about other devices).
2. No longer able to select credentials from the IOS password and account list so the password has to be entered everytime one goes to log in.
3. If one closes out of the app, for less than a nano second and then reopen after that nano second you have to enter the credentials again to log back in (I dislike this the most cause it’s a major inconvenience when I have to close out of the app for a sec to log into my bank app to get my bank information when I don’t have it in front of me).
4. You can no longer paste in banking routing and account number information taken directly from my banking app.
Maybe the changes were made to help make the app more secure, but there can be a happy medium between security and convenience. At least put the Touch ID and paste feature back.
Partial payment missing, and no pdf file. 4/5
By Screw updates
The app was ok before update now you can’t pay just one account. You have to pay all accounts at once. And no pdf file of bill.
I wouldn’t even rate a 1 probably 1/4 of a star.
Needs improved 1/5
I tried changing my password numerous times. It keeps saying server error. I contacted my service provider. Nobody can seem to get it working. Should be able to click forgot password and it send you a link like everything and everyone else does. Or your provider should be able to help you more.
November update has bugs 1/5
Jan 2020-now no kwh generation data from my solar panels is showing in usage data. Please fix this bug as soon as possible.
Democrat idiot 2/5
By democrat idiot
Kept looping me to fb to Like so I could see outage map streaming info or another map option which takes me back to download the app again. Wife called to let me know power was on and still can’t get to map. Removing worthless app as I type this.
Newest update needs revised 1/5
The newest update took away the option to pay “another amount”. Which helped my family pay weekly on our high electric bills. Now i consider the app useless because i have to pay through the website or over the phone.
Not working 1/5
By Westside Queen
The whole point of getting the smart meter was being able to monitor my household electric usage and be able pay without convenience fees or late fees. Not having to type in my credit card info every time I need to pay the bill.
Needs help 3/5
By Big Barney428
Unable to view usage data with this latest version. Keeps saying check back shortly.
The total worst app on Apple. 2/5
Paris Tennessee BPU not available. Even though it worked on previous phone.
Updated App doesn’t allow you switch meters 1/5
The Updated version does not allow you to switch between your meters to see your power usage. I have 2 meters. When you go to settings it lists the available meters but when you select a meter, that selection fails to show. Basically the App have defaulted to one meter and doesn’t allow you to change it. The previous version was much better in this regard.
By 11/26/19 new update junk
Since the app updated it does not work correctly. The usage and amounts are all incorrect. Before the app worked fine. Now it’s worthless.
The recent update is not good 1/5
I used to love this app but since the last update I can’t switch between providers or use any of the features of the app. In the old version I could switch between multiple PUD’s that feature is gone? I can no longer add, delete or change providers using the app. I have to uninstalled the app and reinstalled it and that is the only time I can access the home screen. Once I select a provider I am stuck on there site.
Junk “upgrade” 1/5
By B4MV Fan
This app use to work but ever since they “updated” it now it’s just junk. You’ve got to dig around in hopes of finding how to report a power outage. Not sure why they messed with it when it was working fine.
App is junk! 1/5
By Energy Watcher 247
After the last update this app doesn’t work properly, it shows data unavailable when looking at your usage. In order to get it to load, you have to clear cache which logs you out of the app and then you have to log back in. This app is full of bugs since update. You would think that with todays technology it wouldn’t take weeks to get the bugs fixed. This has been going on for weeks with no updates to fix the app.
Most aggravating app ever.
Tried for 10 minutes to enter card information but won’t respond, I want to scream!
Whatever it accepted ends up gibberish!
Called and payed over the phone.
This new app freezes..... why is that
Easier to call in 1/5
By Jewels baker
Easier to call a payment in login doesn’t work and after I change whatever they want me to change I can’t get in still!
Plus when I got in yesterday and called in the balances were totally wrong by almost $40!
Doesn’t work after the update! 1/5
The app worked great until the update, now it has a (no data available) error when you try to see the usage. It doesn’t look like they are going to fix it anytime soon as this has been going on for a while now. This app is useless!
Worked great before the update. 1/5
By Mapper Mark
Don’t know why companies always feel they need to update apps that work and are solid.
The new update to v3 is very buggy. If you have multiple accounts or meters you can not go between each of them without receiving ‘no data available’. Only ‘clear cache’ resets it and that’s a pain as it logs the user out of the app.
Update ruined the app 1/5
The latest update made the app completely dysfunctional. I went back to paying my bills online, as the app freezes up and prevents me from being able to see or do anything.
I’m keeping it installed hoping that the dev team pushes out a fix sometime soon, but it’s already been a month so I’m not sure what to expect.
Absolutely poor 1/5
Your update ruined a good APP! No longer can get usage data as it always show no data! Very slow and non responsive! Bill pay locks up and only works occasionally!
It stopped working 1/5
I guess my app updated without my knowledge. Now Jr doesn’t want to work. I can see how much I owe but I can’t press anything. It’s like it’s frozen. Please fix this!
Old version was better 3/5
I loved this app for the last several months! Now with the most recent update, Nov 2019, I can only ever get my usage to show up about 20-30% of the time. And the app crashes about half the time. The format of the app is less user friendly. I loved the color coded usage colors. Red showing more usage and green being a low usage day. Don’t know why you would take that away.
Missing colors 3/5
New update missing colors on positive and negative days when generating.
New app stinks 1/5
By Kimmy Kim 3
I hate this new app...when I try to view my usage it always says still fetching initial data. Also hate the fact that you took the colors away on the usage... that made it so easy to look at and understand. Can we just get the old app back?
changed rating but does freeze up on bill history 2/5
except it freezes up in billing history
and keeps loading to see usage
it was so good before the iso 13....
but i see they are fixing bug.
i hope they provide
so calling your power company because of a bug will get pretty annoying to them
Update caused problems 1/5
I used to love this app! The last update that changed everything screwed it up though. I loved that I could look at my usage and it would show if it was good or high. Now they’re all the same color and most of the time when I try to look at my usage it says no data available.
Lately app has been very inconsistent. Doesn’t like to show usage.
App was working fine until recent update 4/5
By Jazzi Babi
My app has not been working since I downloaded the recent update from a week ago. Other than that the app works just fine. But I do think we should be able to do more in the app to access our accounts than just pay.
Update ruined the app 1/5
Since the app redesign I can’t even pay my bill it freezes and crashes. Put it back to the way it was
Usage data not available 1/5
The latest version is very user unfriendly and the usage data comes and goes ~ mostly goes since it says data not available most of the time.
usage doesn’t load 2/5
with the latest update, when you go to refresh the usage tab, it goes to a white screen that says, “No Data Available.”
It’ll stay like that until you log out and clear the cache.
App Freezes IOS. 1/5
I logged in for the first time today since the app was updated and I can’t do anything past the home screen. It freezes- and I can’t click on any of the icons. It’s worthless.
Unnecessary Update 2/5
The new “green” logo update is blah. The previous version was much easier to read and you were able to get the information you wanted quickly with just a simple glance or tap. Everything now just looks cheap and clustered and not very aesthetically pleasing on top of it all. Remember, don’t fix what isn’t broken.
Don’t work 1/5
By Muddy frog
Since the update I have been unable to use the app, once I make it past the login screen it shutdown and the app closes! Will come back and review it after the developer fixes the issues!