Genuinely useful 5/5
I never leave reviews but this is a great app for iPhone. Use the fingerprint hit pay and your done. Keeps track of bills pay history. Great job on this app guys.
Login options fail 2/5
Despite all the updates to accommodate the new iOS versions, this app still does not have Touch options? I gave two stars because once in, the app actually works half way decent. LREMC customer.
Worst app ever 1/5
This is terrible app ever ! I’m not giving no stars period ! Don’t even try to bother download this app... 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻🤞🏻
Nice, but needs updating 3/5
By not so handi
App needs to be updated to OS 11. Does not work on my Ipad with current version
Works great for me 5/5
By washington is full
Been using this for a couple or three years now, works fine, no login needed payment done no problems just downloaded onto new iPad
Good app but one small change will make it great 3/5
This app is a more convenient way of paying my electric bill but one small addition will make it perfect.
Add the option to input a date you want to pay the bill so you can set it up ahead of time. I have been late paying my bill by a few days (a couple of times)because I forget. If I could set up the payment date ahead of time I could do that when I’m doing my budget for the month and paying other bills.
Terrible login security 1/5
I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!
App is Fine but 3/5
The login is case sensitive, using your email to login and it has to be case sensitive and I never liked this all the years I have logged into my account even prior to smart hub app. If on your Ipad or Iphone, you are not allowed to see your account in a web browser. I would like some way to link 2 accounts to just one login. No way of that now that I know. Oh, in the past when I signed in to change small things online that were in the profile, it looked like all was fine but it never changed a thing. Not until I emailed and said what the problem was. There is not a good excuse for this. You get info in the mail telling you that you can change such info but when I have done it correctly it never floated. Pretty sure nobody is using my email address with a capital tossed in to make it their own. As I said, case sensitive. Pee Dee Electric customer.
It’s offline! 1/5
I have a “pay as you use” plan and every time I get a call that my account is low the app isn’t working. It also never shows the amount I have left. I get a call when I have less than $10 and the app will say I have a credit of $120
Only missing one thing 1/5
Update 1/30/18 - Developers are still working on the app with evidence being an update last week. Reducing rating one more star because they do not respond to comments from users. Need to add the one feature virtually all online payment systems have...that is, the ability to schedule a customer selected payment date rather than the current system of either auto pay on developers selected date, or instantaneously when user presses the pay button.
Update 9/14/17 - Received an update this morning so developers are servicing the app. They still have not included the thing I mention below about ability to schedule payments on a specific date rather than instantaneously. Even though this is a good app I'm reducing my rating because they don't appear to be listening and offering a feature most online payment functions offer. Rating goes up to a 5 with this feature added to the app.
This seems like a very serviceable app. Does what it's supposed to do. Only thing it lacks and in my mind it's a pretty huge miss...is the capability to schedule payments. That is, select a specific date when the payment will actually be made. As it is now, the transaction is processed immediately. That's not the way I like to roll. Much prefer to set a date for payment.
Needs updating 2/5
Good app I use to pay my bill but it would be nice if they updated to support facial recognition on the newer phones to sign in.
Need alerts and keep logged in option 1/5
Need an option to set up text and/or email alerts when you reach certain kWh levels per month. Then you won’t have to go to the app every day. Need option to stay logged in constantly. See ATT wireless app for account monitoring for example. Especially for data monitoring.
Doesn’t show my daily usage
Works but has issues ... 3/5
In landscape mode, the login screen disappears? You have to minimize the bar at the bottom to see. Then when you start typing is disappears again. How does this pass testing? Works ok in portrait mode.
Update fracked up my usage 1/5
What up the new update shows temp but not usage when I go to check daily usage. You need to fix it. Was good till the new update
Great app 5/5
I really like SmartHub. Easy to use to make payments and view usage.
Love it 5/5
By The Ausbrooks
I absolutely love this app!! It’s super convenient, always works and best of all it’s easy!! I just wish more of my providers used it!
The worst app I ever seen. 1/5
When ever I try to make a payment trough this app on my IPhone and get to the point of entering my card security code they don't allow me to do it. Doesn't make any difference how many times I try there is no way for me to make a payment on this app. There is not way to pay with a credit card only allows payments by bank check or savings account something I consider to be very stupid.
App is useful for following power usage data. However, I would appreciate being able to use TouchID for easier access (rather than user ID/password).
Using daily 4/5
By Facebook User1992
I really like this app and being able to view my daily electricity usage. I wish it had one main features added though.
Display usage cost along with kWh and temperature based on your specific provider. (Ex: I use 25 kWh yesterday so it shows I used $2.00 worth of electricity.) also could calculate hourly based on usage.
For budgeting purposes, it would be nice too see how much my electricity bill is going to be before I get my end of the month statement and without having to navigate through my utility providers website to calculate it. Maybe I could be more careful if it gets more expensive than I was expecting.
NO CREDIT CARD OPTION 1/5
By Libbles N Florida
I always like to pay my bill using my credit card so I get my points. This app only lets you pay using a bank account (savings or checking).
Doesn’t work at my house 1/5
By Suzy nurse
Hasn’t posted usage since September 26.
This app works great! 5/5
This app is well done and very useful. It helps you keep track of your usage per hour. I'm in a small rural Texas town with a co-op electric company and yet I get a lot better information than I do from a very large utility in Plano, Texas
101517 App continues to improve.
Billing statement 1/5
Cannot get billing statement.
By Good App1211
Functional but has an odd requirement that you use 2 fingers to move the outage map. I use a stylus to keep my screen clean so the 2 finger thing is a pain. The extra finger provides no extra functioning that I can see.
Works well 4/5
The app works well. Please add Touch ID and Apple Pay support.
Auto Pay severely flawed 1/5
App does not allow the removal of old credit cards. You can add new cards, but auto pay continues to try and use old card. I have to change my card on the website link through my electric provider every time my card changes. I am able to make a payment with new card manually, but auto pay doesn't work until updated on website. Makes the app obsolete
What Happened????? 1/5
App was working great. Now it doesn't pull up any of my information. What a disappointment.
Can't Log In 2/5
Can not log in using information that I have been using. Checked with my TV/wi-fi provider. They confirmed I was using the proper log-in information. The provider tried the log in with no results. They told me the problem was with SmartHub. When I contacted SmartHub I was told to contact my provider. Very frustrating.
It works and it's great butttt.... 3/5
I love this app and the ability to pay through it and monitor my usage. But your design has flaws. When I go to swipe up on the notifications to clear them or just to check them 99.9999% of the time I end up bringing up my iPhone control panel instead. There is plenty of real estate to move the notification button somewhere else so I can read my notifications other wise I'll have these notifications until the end of time.
Love it! 4/5
I really enjoy viewing my usage on my phone. I can see how I'm doing in keeping my bill down while staying comfortable. I do wish the paperless option would stop asking me every time I use the app. All in all I think it is a great tool for me.
SmartHub is not working. 1/5
It worked for awhile but for the last month, the icon is blacked out on my iPhone 6 Plus. It won't let me delete it and won't update. So, right now it stinks.
Great app!!!! I wish I could have all of my utilities on this app. Very easy to use.
Can't use with 2 different providers 1/5
Worthless until I can use all my providers on it without having to sign out of either one.
Was excited 1/5
By mr tools
I was excited when I first downloaded it and used it . I thought how cool is this. Now it doesn't recognize my username or password and says I'm locked out. Maybe it will be fixed soon.
2 Utility Companies 1/5
I have been using this app for one utility company for about a year. No problems. Now a second utility company I use is transferring to this app. I can't use this app with both companies. Need to be able to login and out without having to clear everything.
Great from day 1 5/5
Have been using to report outage, check outage map and also pay bill. Has worked great for everything for VEC. Appreciate it.
Payment incorrect 1/5
Paid $200 before my utility bill was due. Had a $200 credit. Bill came for $203. Shows balance due of $3. Paid it. App shows I owe $116. That is no numerical combination of any amount I've paid or owed! What is wrong with this app??? Calling utilities on the phone reflects correct bill, but smart hub app and website seem to do their own math and want me to pay more than I owe!!
Can't use two pay different bills 2/5
Would be better if u could use to keep up with more than one bill
When it worked, it was great. I could keep up with my daily usage. It hasn't worked in weeks, and nobody can tell me why. Useless app at this point.
Been down for weeks 1/5
By Fantasy Me
Apparently LJEC sold to FreeState. App has been useless for weeks. It's a major pain trying to pay on the website.
Can't have more than one provider.... 2/5
I have been using this app for a couple of years now to pay my electric bill. I received notice that my phone company is now also a part of smarthub. I thought great I can keep track of two bills with the same app. Not the case!!! This app will only allow me to select one provider. Fix this please!!!
Great at first 1/5
I loved the convenience of using this app to pay my electric bills at first. One day when I went to sign in, it stopped accepting my sign in information (that has not changed) and will not send me the link to recover.
OK - for on-line bill pay out in the sticks. 3/5
By Bubba the Road Dog
I appreciate Wheatland Electric (finally) getting an on-line bill payment system. But that is about it for this app. I don't understand why an electric utility company does not have their own app? This app is obviously some 3rd party service & a generic name? (Might be confusing). The functions seem fine as long as the Russian's don't hack into them. It seems if you have more than one account that contracts with this app you will have to log on for each account, but if they all had their own app you would have to log on separately anyway.
No multiple provider support 1/5
I have two service providers using this service for billing and I have to restart the app from scratch on setup for each provider to use this app. Making payments a total frustration every time monthly. I have since dropped using this app as a payment solution because it does nothing but make things inconvenient and a total hassle to use. Try having your internet provider and your electric company say to use this app, and suddenly you have to delete everything you just did for one provider, only to re-enter all information for the second service that you use, only to delete that and re-enter the original to go back.... Just use the websites, don't bother with this until multiple provider support is offered, because they obviously don't think merchants will expand to use this product.
Best app!!! 5/5
I have become more conscious of my power consumption and real needs.
This app has been instrumental in comfortably reducing my power bill and most important my carbon foot print.
Got it down to 0.7kwh when I travel. How? Simple disconnect all devices and leaving only the refrigerator and alarm.
Realized that the "high speed" modem is one of the biggest energy consumers, followed by anything that it is wifi.
Enjoy this app and save some $ and at the same time reduce your carbon footprint
All the best!
Love this app. 5/5
I love to see how much power I have used for the day. Helps me to conserve on power usage.
Not a good app 1/5
App never works when trying to log in to pay or view bill
Okay...needs improvements though 3/5
The app does do what it is suppose to do. It is fairly easy to navigate and pay your bill on line.
My biggest complaint is that it only keeps one utility company logged in. If you have more than one utility company that requires you to use Smart Hub to make payments on line, then you have to go into the settings, find the other utility, confirm it and then log into it. Then when it comes time to pay another utility, you go through the whole process again.
I don't understand why it can't remember all your utility companies that you use the app to pay bills.
Nice, but needs more capabilities 3/5
By Sir Shank A Lot
Nice for one utility, but if you have multiple utilities that use SmartHub, you have to log out and log in to manage each individual account. You should be able to log in once and have all of your utility accounts services by SmartHub be available.