Love it! 5/5
This idea is genius! The fact that I don’t have to purchase an extra phone for my business, saves me so much money. I’m also happy that I don’t have to give my personal cell number to clients, vendors, etc.
Just what I needed 5/5
Love this second number especially the incoming Differentiation between business calls. Great job!
Text But No Calls 3/5
I really like the Smart phone option for text but I can’t get calls. It goes straight to VM
Life saver! 5/5
I love this app!! This has to stay around Forevvverr lol
It doesn’t work! 1/5
It will not ring thru. I have tried repeatedly. It will only go to an automated voicemail.
I call and say on hold forever before ya hung up.
No confirmation of number 1/5
I paid for my first subscription but am not able to use the new number, I can’t find the generated number.
How do I un install this app. It’s not helpful to me. Thank you
Funnest app ever
It’s a great service when functioning correctly. The app will just sign me out and then I would have problems signing back in.
False advertising 1/5
Said on eBay free business number!!
Love it but... 3/5
Best 2nd line no issues with call audio! Have been using it for 3 years I just I wish I could forward to multiple numbers.
It’s March 2019 and having the same problems every one on previous reviews had
Incoming calls don’t ring. Only a notification
Then when I go to the app it shows the call was answer
I try GOOGLE VOICE, much better
This apps are recommended for a second phone number not your main number
Never port your existing number you have had for long time. YOU WILL REGRET IT
I had the up trying to fix for about 4 months because I didn’t want to lose an easy to remember I could get. But I am giving up
Group Texting needed ASAP! 3/5
The only reason I gave 3 stars is because I need group texting! In my business, I use group texting everyday. So I’m still using my personal number which is unfortunate. This was the main reason why I was excited to use SmartLine in the first place - but was such a let down.
Not free 1/5
Apple gets on my nerve they want to sneak charge for every app. Most all of Androids apps are free. This is quite annoying.
So far so good! 4/5
By salsa sass
The app is great for what I need. I like the fact that the whole screen turns to the godaddy logo when a business call comes in so I don’t have to guess. The reason for the 4*’s is because i don’t like the fact it gives TWO notifications for everything: missed calls, texts, etc. I’m sure this can be fixed, but for now, it’s annoying haha
No 787 or 939 1/5
I can’t use my area code and the app don’t identify my number as a US number... no 787 or 939
Exactly what I needed 5/5
I use it to separate my business calls from personal, and it gets the job done.
So good thanks 5/5
By Sam naji
Ehhh not the best 2/5
Two main things for me that’s missing is the option to change your number if needed and no option to change the text tone and the one used is a basic iPhone chime that’s used for everything. Oh well! Probably won’t keep it after the free trial
Called support cause I couldn’t sign in they suggested I uninstall app and purchase service directly thru godaddy.com instead of app
No call forwarding, must answer on your iPhone 3/5
Title says it all. Would be great if you could add a forwarding number (e.g. landline, answering service, etc) to try before sending calls to voicemail in the event the smart line app is being buggy and not ringing your iPhone, or if your phone is on DND or an area with spotty coverage. This would help a lot of issues other reviewers seem to be having with missed smart line calls too...
False Advertisement Don’t waste your time! 1/5
By T-Da Realest
They say in the video of the app that it’s free but it’s actually $9.99 a month and it’s not worth it at all
Deceptive Advertising 1/5
Ads say free. After you give them all your data then they tell you it’s only a 7-day free trial then 9.99/mo. Very disappointed!
This seemed like a cool app. I downloaded it, set it up, and gave my new number to exactly zero people - not one. Within 48 hours the robocalls started. I don't need an extra line to get robocalls. I get enough of those already. Thanks but no thanks.
Lacking key features - avoid 1/5
Can’t send multiple pics at once.
Can’t forward texts
Can’t save multiple images
About 100 features lacking that even iMessage has.
If a text “fails to send” you cannot resend without copying and pasting. It also doesn’t add a notification that the message failed, unlike on iPhone.
Scam app and company 1/5
Go daddy or what you call your self you’re a scam after paying $9.99 from my iTunes account, my account was signout, i sign in the account and they can’t find my account with them what about my money, i won’t advice anyone to download this stupid app they are all thief’s
There’s something happening and I’m not sure what it is... 3/5
By NSB aka Agent 8
I think this might be a glitch, but everytime I search an area code, It always says “Search Error” even though the area code exists in the US. I’m just hoping that you could fix this.
Thanks for your time.
Agent NSB :)
It’s a pain if you’re porting a number over 2/5
If you port your number forget about the trial. Plus, you won’t have any number for the first week while you wait for the number to get ported over. My salesperson was confused by their process and I spent a whole on hold with support to get everything straightened out. Once I thought everything was good, they’re like “oh yeah, your porting process won’t be complete for at least 7 business days.”
How do I add money to my account 4/5
How do I add money to my account?
The Greatest 5/5
This is like the great app ever for the person that has started his / her own business..
Love it 5/5
Called Verizon to get s toll free number and they told me I would have to do it through abusiness account. For $9.99 I can get 300 calls to aid and assist people in a Crisis. God Is Good!
interferes with advertising 1/5
when I call a customer, instead of my number, he sees an advertisement for SmartLine
The next best to a iPhone 😁 5/5
By Badboy Dnice
I love it it keep me from have to carry two phones the only thing is the need to work on more greetings ladies me you mail
Glaring Oversight 2/5
I wanted to like this app, but ultimately it didn’t provide what I needed.
I’ll start with the good.
2. Price point is good.
3. Customer service via chat is helpful.
Now the not so good.
1. Customer service on the phone is honestly kind of rude.
And now the big issue.
VOICEMAIL DOES NOT ACTUALLY WORK UNLESS YOU PHYSICALLY DECLINE THE CALL.
You read that right. Unless you can get your hands on your phone and decline the call, your caller is not able to leave a message at all. I used this line for my business. If people can’t leave a voicemail, it defeats the purpose of their whole call. I’m a busy person, and if I’m meeting with another client it is inappropriate for me to have much to do with my phone. When I contacted customer service via chat, the person was like, oh sorry that’s not a feature yet but we will let you know when it is. 🤷🏼♀️ I ended up switching to another app today because I don’t have time to wait for necessary feature to be added.
App freezes 1/5
Not business ready 1/5
By Pensacola DL
EDIT: After over year of use, still literally same unimproved app. Especially #2&3 below. I’ve found several other 2nd line apps for same/cheaper cost. Will be contacting Godaddy to see about cancelling service and putting funds towards website/domain. Tired of dealing with same app issues and no progress.
App is good for a general 2nd line like google voice which is free and actually more reliable. I purchased SmartLine under the assumption of the sales guy knew what he was talking about. Now I have 10years of service with SmartLine in hopes they drastically improve things if marketing as a second business line.
1. It’s needs to be voip based as well as the current cellular as even cell phones (my iPhone 7) use Wi-Fi calling in weak areas of house or places yet SmartLine will send caller to voicemail hence I am unable to use my cell Wi-Fi calling if I desire SmartLine to work. 2. Called ID needs to show who is calling as well as clients have told me a different # than my business # sometimes shows up on their caller ID which is not good and shows app is unstable. 3. Voicemail needs MORE OPTIONS! PERIOD! I can’t even forward calls to house/business and a smartphone only answer is bad for business as if on a job, calls may need to be routed to someone else and not client get voicemail during business hours or if they get voicemail then give them the option to choose to leave message or press another # to reach another tech. Godaddy can take a lot of hints from youmail which i use for my cell voicemail. A better custom greeting , options for client to choose from if emergency (in my business at least), general maintenance, choose to forward to operator (office) , etc. unfortunately Godaddy does not allow me to even forward to my youmail account and utilize these features. 4. Overall Godaddy needs to take a deep look at other 2nd line business lines and features if they intend to charge and market SmartLine as a business line.
5. General- improve call quality, improve voicemail, improve features I mentioned above as well as others have mentioned in their reviews as apparently I’m not the only business owner who has same/similar issues.
So far I’ve actually switched to google voice for my business which is free, has same and more features than paid SmartLine.
I’ve always had great experience with Godaddy products but this is the worst and I hope the developers listen to and read these ratings.
Otherwise I’ll have bought 10years of a premium service which I use 1/4 of time just to call an understanding established client back and see if SmartLine has improved rather than use with new clients and completely forward/change/port my main business line to SmartLine.
Occasional forward main business # (free google voice #) to SmartLine and use as testing to see if it’s improved.
So far after 5-6 months of use, still same.
If this continues, I’ll simply scrap this app and consider the product cost a loss of doing business.
Godaddy developers PLEASE PLEASE PLEASE listen to the public ratings as we have all purchased the product in hopes of business use.
Wish it were better. But it’s not the worst 3/5
Too many glitches to use as a reliable business line. But now that I’m locked in. It’s not terrible. Gets the jobs done but might not give you a notification when your business depends on it. sooooo...
Doesn’t work on IPhone X 2/5
This app is good if you don’t need to open it. I get the calls just fine and can answer them, but as for texts I have some trouble. The app barely opens. 7/10 attempts at launching the app results in a crash. Once the app is finally open you can respond to texts and read voicemail, but if you open the dialer and try to call it does not work. I’ve tried making calls with the app on multiple occasions after numerous updates and still the app crashes, or glitches when I try to make a phone call.
Easy use with little setup features. Good for small or low key business!
Go Daddy 4/5
This the best second line I’d used! Sounds Quality is good!
A little pricey at 9.99 per month..
By Oscar Pujols
Let’s see how will work later on
GoDaddy useless 1/5
Expensive and useless...
Good but still needs work 3/5
I have a love / dislike relationship with the app.
I have installed / uninstalled/ reinstalled several times in the last 6 months:
:: It keeps making a new contact every time I get a call. Solution: uninstall/ reinstall
:: Goes straight to voicemail even though Do Not Disturb is turned off. Solution: uninstall/ reinstall
:: Caller ID quits working: Solution: uninstall/ reinstall
I hear the devs are working on these issues, please keep at it. Overall a convenient and inexpensive solution to having a second line, keep those updates coming!
Better than google voice 5/5
This app I love because it separates your actual phone from this phone and you know where the call is coming from. I love this app also because it doesn’t say anything, it just rings so people won’t think you’re calling from a fake number. I love it!
By Pools N Spas
Cost me jobs 1/5
I used to recommend this app to friends. Now I have to warn them away since many also have an iPhone 6 (customer service is ‘pretty sure’ that’s the problem). It worked so well at first that I used it on my resume. I’ve been wondering why I haven’t gotten any call backs and why I seemed to have been stood up for a (scheduled via email) phone interview. Now I know. Godaddy has cost me several job opportunities now. Once I finally manually checked the app, I saw a host of ‘answered calls’ that I didn’t answer. I uninstalled and reinstalled, making sure my phone was updated. Nope. My test caller said it rang once and went to VM. It never rang on my end and there is no indication of a VM. Customer Service told me, “...at least the phone number is easily ported to another service.” Considering how many paychecks I’ve now lost because of this- yeah. I’ll be doing that.
Doesn’t work 2/5
By Khan Hannan
I wanted a 2nd line for the business account and thought this was inexpensive enough and could work well. After downloading it I see that most times it wouldn’t ring phone. So what good is a phone number that doesn’t ring? Well, no use - for that reason I’m uninstalling it and getting out of this service. Moving to an actual physical phone that works. 2 star is for the interface which looks decent.
Much Improved 5/5
I used to have some issues with bugs in this app, but since then they have fixed all of these issues and it works exactly as advertised!