Dependable phone number for business 5/5
I have never had an issue with this app. Best review I could give a phone app. Thanks!
Here is my wishlist for future updates:
1) search through text messages
2) separate screens for messages and calls. I like that I can see all contact with contact on same page but I also want to quickly go through text messages
Phone number 3/5
It provided 2 numbers. Otherwise the service is great
Needs Some Work 3/5
We are using it as a temporary fix while our business is closed. Definitely not a long term solution, lots of delays in communication which makes most conversations painful as everyone keeps taking over each other.
Not very Smart 1/5
People will usually come here too have phone say they can Call people or text people for free that’s because they don’t have a phone in the beginning of this app when you’re creating a profile it ask you for your phone number for verification we wouldn’t be here looking for a free phone service if our phones was on. This was a very dumb twist
Declining a call sends to your real voicemail 3/5
By G Shala
Good besides the fact that if I decline a call for whatever reason, it sends the caller to my real voicemail and the whole point of this is to protect my personal number from clients. Fix that and it’s 5 stars plus many more customers
Safe and Secure 5/5
The Smart number is great, it allows me to make contacts with Students as a Teacher, and clients in my business practice. Can I port the number to another phone as the primary number?
Love It! 5/5
Super easy. Good price and works great!
Great Concept ! 4/5
By Trish HHW
I love the concept of SmartLine. One improvement for the app could be a second message for calls that come in after business hours. So, one for normal business hours and the second for after the business has closed for the day.
GoDaddy doesn’t give a flying F about their customers privacy and security 1/5
I have never loved this app. Problems from the beginning- many bugs and rounds of fixes to get it stable. Multiple chats with customer service whose best solution was typically to uninstall and reinstall the app.
It had been working okay for a few months but without warning today I can suddenly no longer see the messages that I’m getting alerted are coming though.
When I click in the app I get a message saying something is wrong and to contact customer support. Called customer support and was advised that the reason I can no longer see my messages is because I connect via a VPN due to “issues with fraud” the company has experienced.
Calling BS on this. You have had my business and mobile number on file for many years - what fraud could I be getting away with? This reads like a bald attempt at invading your paying customers’ privacy, similar to enforcing phone book sharing and various other data privacy issues.
I mean come the F on, you have multi factor authentication in place to verify your users’ identities. And yet you’re lying to paying customers, telling them that the service no longer working with a VPN is due to “fraud?” Do you think we’re stupid?
I feel bad for your customer support team, who have clearly been instructed to disseminate this lie.
Last straw for me. Porting my number out. GoDaddy will no longer get my money (or my data). BYE!
Update: it’s been weeks. I’m a paying customer who can’t access the calls or texts I’ve been getting on my business phone line.
I have also been unsuccessful porting my phone number over to either AT&T or Google Voice.
Multiple chats with customer service have offered zero help, only suggestions for me to disable my VPN- the same VPN I’ve been using on my device every minute for YEARS.
This company is holding my business phone number, calls and texts hostage. There is ZERO chance that all the five star reviews here are real. Caveat emptor. Stay far, far away!
Not very good 3/5
I actually called support and they had issues hearing me so that tells you the quality. Also you can not forward calls to another number unfortunately.
App it’s not working 1/5
After the purchase in one week the app was blocked for 2 times.. they ask for pics of my personal documents and let me know will take it 48 hours for be checked.. so, after I was charged, the app got really bad
Not all I hoped for but definitely needed... 2/5
I needed a separate line for my business that would show as a business line when it rings and this service is perfect for that. However, the text messaging feature is not working great even after the update. It will fail to send messages, sometimes it will just freeze 🥶 and close out. Sometimes I can’t even dial out. I also wish there was a computer app like messenger or Google voice where I can text and receive texts while I’m at my computer. But anyway, If the text issue and dial out issue was working it would be rated higher but I really need these features to work properly.
Small Business Owners, this app is for you! 5/5
I own a small business (Jazina’s Creations) and this app is a life saver as worth the money. The plan I choose is only $5 a month and it beats having to give out customers your real number while still being able to keep your business line and personal line on the same phone. On top of that you can set business hours, so if someone calls while you are “closed” it will send them straight to voicemail.
Excellent service and connection 5/5
I totally recommended!!!
I’m receiving calls from my SmartLine number CONSTANTLY! How is that even possible for me to be receiving calls from my SmartLine number on my same phone that I have the app installed?? I wish I could post picture I receive about 15-20 calls a day from my SmartLine number. It’s ridiculous.
After over 6 months, texting still poor 1/5
Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text.
After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’.
So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.
Notification issues with multiple numbers 2/5
UPDATE: just tried the new openphone app which is the same price as godaddy and it’s SOOO much nicer. Probably gonna move my numbers over. At least they can support it.
I have multiples numbers on here the problem arises were I don’t get notification for the other numbers that aren’t selected. So for example if the last number I viewed in the app is number A that’s the only number I get push notifications for. The others won’t send notifications at all.
Don’t use it. I cancelled before free trial was up. They still charged me!!&! Rip off
Love Smart line for my small biz! 5/5
By marrhew myers
Smart line is awesome! Been great for my small biz!
VPN Incompatible 2/5
By Secure Less
After using SmartLine for almost 2 years, it no longer works while VPN is active. I called support to I find out why calls were not coming in or going out and they said the only solution is to deactivate Express VPN while using SmartLine. Not only is this impractical, it’s unsafe, especially these days.
Whats that problem 2/5
Icant sign in my acc it said to me this app requires the godaddy SmartLine even i signup and buy the number
Ứng dụng rác 1/5
By Abdula Wahab
Đăng ký tài khoản xong đăng nhập báo lỗi
Không hoạt động
Bad app 1/5
Crap App 1/5
Doesn’t ring. All my callers go to vm. No matter what I do I cannot get a call. Super frustrating for them and me. Had this app since it came out. No better with time.
Needs search, sort, and conference call feature 3/5
The title says it all
Not working 1/5
Not working! I get the message.....Message fail to send
Second for my Business! 5/5
By Macc M.
I absolutely love the second line app for my business. I love how I can call and text from it like a real number. I truly like the customization of the voicemail features. I was able to pre record an entire message and upload the file onto my app. I appreciate that feature because it allowed me to get a real voicemail mix and mastered before uploading. It makes a difference when people are calling to leave a voicemail after being professional greeted.
Downloaded, started a subscription and immediately ended.
I got this for a business I’m starting on the side. If you receive a call and ignore or decline it, it goes to your personal voice main and gives your personal number!
If you’re trying to keep your business and personal life separate than don’t get this. You have to let the call ring through to the end for it to go to the right voice mail.
Bad service 1/5
This app has bad service and does not send texts. When you speak service they say there is not much they can do because they work with a 3rs party. I would no recommend at all but would say go woth google voice.
Failure to Send 1/5
I’ve been getting failure to send messages for text messages in the past two days. This is completely unacceptable. I count on this for work.
Phone line 5/5
It’s awesome ! I love it !
Love it but it’s missing group text capabilities 3/5
Everyone would love it even more if they would add group texting capabilities like being able to save a one click group text.
Good 2nd line 4/5
I like being able to have a 2nd line without a 2nd phone. I wish I could block numbers .
GoDaddy saves the day 5/5
Many of the RN CM in the ambulatory setting are working from home and we are calling many clients a day, GoDaddy is who we use for John’s Hopkins and it has saved the day!Thank You❤️👍🏻⭐️⭐️⭐️⭐️⭐️ AmyRNCM
App needs a text SEARCH feature! 4/5
By Robert Garner
I like the app - but, the inability to SEARCH through numerous texts in order to locate a relevant name/text string is extremely frustrating. Currently, you have to SCROLL through numerous texts to locate (hopefully!) what you need. Should be a simple feature addition? I have already recommended this feature via a tech inquiry. Thanks...
I signed up via their web page. Had to cancel and do over the app as I couldn’t get the first one to set up. Next attempt successful but calls were 50/50 they’d go through! I got this as I am a Heath Care Professional trying to work from home doing Telehealth visits due to lockdown from Covid19 and didn’t want my patients to have my personal phone number. Sadly, I had no choice but to use my phone for ½ the visits today. I won’t be keeping beyond the trial period!!
If I hadn’t already given this number to my clients (over 200 people) I would cancel my subscription. The app shows I have a new text message but I can’t find it when I open the app. I have to constantly refresh and my messages take days to send. This is obviously not very conducive for a business to run smoothly. I’m pretty disappointed. I would expect this lack of quality for a free app, but not something I pay monthly for.
Love it!! 5/5
By Anita M Mission Viejo
The second smart line is so helpful to separate my work and personal calls. It helps me sort out texts, contacts and also how to answer or if not too if it’s too noisy and unprofessional of a background noise. I also like I’m not handing out my personal information on business cards. Keeping those worlds separate makes my business run smoother. Best investment.
Great app! 5/5
Perfect solution for using one phone for two lines for business owners.
Long wait 1/5
45 min wait time .
Reliable Service- Missing Features 3/5
The app is easy to use and reliable. The phone call quality is decent, text messages had some trouble sending at times. Overall, I had a decent experience. Very limited customization and lack of crucial features for me- group messaging & mms video. The fact that you can’t send videos is a disappointment. For $10 a month, I personally don’t think it’s worth it. But, it all depends on what you are looking for in a calling app. I ended up switching to 2nd line, more of what I’m looking for.
It all changed 2/5
I used this app for my barbershop line. I changed my cell phone and added this app to the new phone and now none of the calls come through. All of my calls go straight to voicemail.
This is causing me to lose money and gain new clients. I have to find another app to use and now I have to change all of my business info on all of the platforms I use.
Love the convenience 5/5
Love the convenience of a separate number on my smartphone! So far, so good!
Voicemail in too many places. 2/5
By Pintxo Sauce ®
My business needs calls in one place.
I received emails that lead to the Godaddy site, texts in the app that have no message, calls that go to my main number voicemail message instead of the Smartline message. It’s nit sufficient for professional use. Yet!
By Greggy 6
SmartLine has been a very important factor in my business. It’s made life so much easier and glitches have been fixed as far as I can tell. Good stuff!
Too many bugs 1/5
The text is too small to read in the business hours sliding options. I can’t use the do not disturb option. Sad because I was going to use this as my business phone number and when I don’t answer my “real” phone plays the voice message recording and not SmartLine.
Works great! cost effective easy to use! 5/5
Was have phone issues. Saw this go daddy product and deceived to try it. So far great! Make sure when you port your phone number it is still a. Alive number or it won’t work. I found this out as no one mentioned this important part of it.
It’s good but you can’t load Bitmoji or video.
USES CONTACTS FOR SPAM 1/5
By DeLa Toon
Sent dozens of Fashionava text coupons to my work contacts I had saved in my phone. DO NOT download this application until they fix what is causing the problem!