Does what I need it to do!! 🤙🏾🤙🏾
I’m getting charged for this and I don’t even know what it is. I have been charged for the last 3 months. I want a REFUND!!!
Caller id problems 3/5
When I get a call it says from SmartLine and like 46 others
HORRIFICALLY BAD APP LACKING EVEN BASIC FEATURES 1/5
Can’t search messages
Contact id or incoming call number doesn’t show up on phone (just SmartLine Call)
Notifications often don’t go away
Can’t “retry” texts that don’t go thru have to copy / paste and try again
When you try to send a new text from the main screen by clicking the “text message” icon you CAN’T choose a contact. It only lets you enter a new number. To text someone in your contacts you have to go to “Contacts” then search for them then click on them then click on the icon to send a text.
Everything is much harder and more complicated than it should be.
Often incoming calls and texts are not received which is the worst part of it all.
Can’t clear notifications (often the app icon will have the badge showing unread messages when there aren’t any and you can’t clear them no matter what you do).
Bottom line is this is a SUPER LIMITED and UNRELIABLE app. They seem to have just one or two coders who have worked on this but from the bugs and lack of features obviously don’t use it themselves for anything other than a simple text here and there.
Don’t believe the hype - this is NOT reliable for anyone looking for even basic features or reliability.
Good, but could be better 3/5
The only thing this is lacking is the ability for me to have a secondary message specific for this line & ideally I would like to be able to customize my caller ID with my business name vs a number people are not familiar with & leery to answer.
need to work 3/5
By User cv9876
The problem is when someone calling your smartline number i am unable see the incoming number need to fix that issue
Missing texts! 1/5
There have been a couple instances where a text message will disappear for no reason! As a business owner who relies heavily on this app I can’t afford to miss certain texts from my customers. Time to find a new app!
Incoming caller ID does not work 1/5
Incoming caller ID does not work. Customer service can’t help and say this is a known issue with iPhones. If that’s the case, this shouldn’t be a paid app in the apple store. Unfortunately, I didn’t cancel on time and was billed. The app sounds great in theory but is useless to me if it does not function as advertised.
Does the job but not what it’s cracked up to be 3/5
Me and 3 staff use this service and even when we are logged out, some of us still receive calls, but aren’t able to answer them, and others of us, even when logged in, cannot see or accept calls. Some voicemails go to my personal inbox and others are transcribed to the SmartLine app, so I miss some voicemails because I can’t open and listen to the ones that go to my personal VM for some reason. There is usually a very poor connection and a delay, so it is hard to hear the client, and we talk over each other due to the audio delay. Also, before I agreed to purchase this service for a year I asked if I would be able to send mass texts and the GoDaddy rep answered “yes.” But that is not true. I can only send one text at a time. And only one image at a time as well.
Great ideia , but unreliable! 1/5
I got this and created an account started using it to test before i use it for business .My worry came true , it’s unreliable , 2 weeks after using it one day i open the app and its asking for me to create an account or to sign in , So i tried to sign in and it’s asking me to choose a number i liked . “ What happened to the one i already had and what if my costumers had it “ i asked my friend to call me on the smart line , on my phone i see the smart line number on the caller ID instead of my friends number . Weird but enough for me not to try and run a business on this . It clearly will aggravate the life out of me and make me loose business . Canceling it now !
Nice business line 4/5
By Islands in
This is great to have as a business line and look professional with potential and current clients. The only thing is I would like for the notifications to be more consistent, as I sometimes miss them and it is a while before I know I have a message or text. Otherwise it is a good tool for the price.
The apps works good but I wish there was an option to have an extension!
Caller ID not working. 3/5
Like some others have mentioned, having a problem with caller ID that just started within the last few weeks. Caller ID has worked fine for the last year but is now really glitchy. Seems to display phone numbers for people NOT stored in my contacts. However, if someone IS stored in my contacts, the caller ID just reads SmartLine call via SmartLine. Becoming a real problem.
RE Developer Response: Not the case here. I keep my device update to the current iOS version. I’ve also uninstalled/reinstalled the SmartLine app. This is currently a bug with the app and not an iOS version problem.
Works great - such a good price 5/5
This works so great and is the best price out there for my needs with a biz number esp on my cell phone - thanks!
Best one yet!!!! 5/5
I’ve tried a few that’s on the market and to none equals up to this one.
Not ready yet 1/5
I tested the app as a trial and it worked great.
Then I requested my number be ported. It was a cluster. Now I have been using it for about a month. I have probably spent 8 hours talking with support and still have issues. The big thing I am still waiting on is caller ID. It worked in the trial, but after porting it has never worked. I don’t get a phone number or contact name. It only says SmartLine call.
The last support call said that it is a known bug and will be fixed in future releases. I have gone through 2 updates since then an still no caller ID.
Good Service 3/5
I really appreciate this service for our small businesses needs. However, I would like an easier way to be able to text.
No longer displays Caller-ID 1/5
SmartLine no longer displays the name on the incoming call. It just says SmartLine and I have no way to identify who the inbound call is from
Not competitive 2/5
No group messaging. Forces to use telephony gateway. No option to place voip calls. iPad app is horrible. Just a shrunk iPhone app in a tiny window that doesn’t even work. Any calls from iPad are routed to phone. Unusable solution.
Great app! 4/5
My only points of contention are that it does not allow for group text messaging and you can’t see who’s calling once the phone rings because your own cell phone number will display instead of the caller’s information. Aside from that, GoDaddy has worked out a ton of kinks that make this app efficient and easy to use.
Stole $10 from me but didn’t work 1/5
Very disappointed it took the $10 from my bank account but I never got past the choose a number screen. Waste of money. Wish it worked.
Duplicate Contacts 3/5
By PRS sales
The app is ok, but needs work. Contacts are being duplicated within SmartLine.
By She Done
This app is very useful for keeping my business separate from personal.
I was having an issue with it going straight to voicemail without ringing on my Samsung G7 but since installing on my new iPhone 8 Plus it has been working fine.
Smart Move Having SmartLine 5/5
By DiTanya G
As a business owner working from home, I use to allow my clients and future clients to contact me using my personal cell phone number. I found that many enjoyed texting and calling often and most times during VERY odd hours. After choosing SmartLine, I can control when I receive calls and if I want to receive texts or not. I really love separating business from personal calls and my attention and time is without constant interruption.
App does not work but charged me, support impossible to reach 1/5
The app will not get past the registration screen. But it did charge me and set up the subscription. Apple will not help and just directed me back to GoDaddy. GoDaddy put me on hold and it hung up. I’m frustrated! I have not even gotten started and there are already issues that I cannot solve. I would be concerned down the line when I need the number to function for business and it does not and reaching someone is impossible.
Versatility at its finest 5/5
This app has been AMAZING! I began using it as temporary work line. LOVE that it allows texting too, in case you miss a call, and how you can also see a transcript of the voicemail immediately to avoid wasting time listening to non-urgent VM’s. THEN once I decided to move to another state, I needed a number to use for my property listings, so I wouldn’t have my personal number on all “For Sale” signs. Not only was I able to use the number that I’d been utilizing as a work number by simply changing the VM recording, I was able to create a VM recording specific to prospective buyers to let them know they could leave a message or text me for more info!
Needs improvement!!! 3/5
I love this app’s concept but there are some glitches that are so annoying:
The contacts only load once before I have to close the app so I can search again. This is time consuming.
The app icon shows unread messages when, in reality they’re all read.
After deleting and downloading the app again I see some messages that were not previously there.
I called support and they guide me through some troubleshooting but that didn’t help.
Great app 5/5
I love this new app
Being able to have two lines on my cell is awesome! They need to come up with a way to do call with a caller ID with a name when you make a call. Not just the phone number ID.
Also sometimes the line is not that clear and it delays and echoes. I’m sure they’ll improve it.
Keeps creating contacts!!!! JUNK app! Do not BUY 1/5
The app keeps creating contacts each time you open it!!!!! I now have a bloated contact list contact list because of the app. This is such a scam I now I have a HUGE contact list because I of this junk. They should refund all users for this poor service and misrepresentation.
Voicemail setup 5/5
I really like this app. It is very helpful in keeping personal calls separate from business call. The only problem I am having is with the voicemail setting. Every time I try to change my greeting, I always have problems with saving it. Please get this fixed. Thanks.
Horrible App beware 1/5
First of all when someone calls the app number it doesn’t show the name or the number of the person calling even with the contacts synced to the app. The worst part of the app is ...... If someone calls the app number and you send them to voicemail they will be sent to your REAL voicemail defeating the purpose of having the fake number to begin with. The app is horrible, I also called Go daddy for customer service and let me tell you they are horrible also and rude. They lost my business in more places than just the app.
Ez to use 5/5
Very convenient to have 2 lines on one phone thanks for combing up with the perfect app
App freezes or does not work 1/5
I depend on this app to make calls and it really is a drag on me. The app would regularly freeze or not recognize a number that is dialed. Its way too buggy for me. I’m pretty much done with this app.
Doesn’t Work 1/5
Forgot to cancel the free week. Then, since I accidentally paid for it, thought I’d use it and sure enough, it didn’t work.
Extra local number 5/5
SmartLine app adds too many contacts in our Phone app!!! 3/5
Under the “S” category in the contacts/phone app, SmartLine puts too many contacts under “SmartLine” title without reason!!
Works Great 4/5
By DeeLoo Shuffle
No problems at all.
Didn't work 1/5
Couldn't get the caller id to work. Tech support couldn't figure it out.
Awesome source to use from your own phone
Every time I try to call using the app phone number it calls my phone using a third number. I called support and was put on hold for 10-15 minutes. The line was so full of static I had to hang up as the static was so annoying. Tried calling back, no answer. Giving up.
Great except texting ok 3/5
Great except texting ok
Signed up for a free trial and have spam bots calling my number within 48 hours. This seems incredibly shady and I’ll be canceling the service and app today.
Needs work 3/5
I’m missing business calls and texts. This app works ok but I can’t always recall phone numbers because vm’s left have a standard SmartLine number. And it’s hit or miss if they show up in the app. I’m not sure I’m going to keep this one
I keep trying to cancel 1/5
I don’t use this I want it removed from my subscriptions on iTunes and it doesn’t have that option
Need one more feature 3/5
I love having the 2nd number for my business but wish I can name it. Customers don’t recognize the number. If it read my company’s name on their caller ID it would be much better.
Call back 2/5
First worked great, now have delay in messages and can’t call Clients back have to write out number and then call them back. I’ve troubleshoot it but the problem still occurs.
Love love love 5/5
Best decision I made for my business .. I can shut off my business line and I have finally separated business from personal !!!
Best Service for a Second Line in the World 5/5
I enthusiastically gave five stars! At $4.99 a month, this is a simple choice. Buy it!