It’s pretty convenient but.... 4/5
Most of the time when I try to turn the volume down it will not work. Im using an iPhone XR don’t know if that matters but ya would love for that to get fixed. Love the app for everything else though.
I like it :) 5/5
Would like for it to turn on tv on demand
This App is Really Bad 1/5
My new Samsung TV said download this app to setup the TV. The app is so bad I can’t believe it! How, in the year 2019, does an app for controlling devices that ask for passwords not have a keyboard?!?!?!? It’s like buying a car with no steering wheel! To make matters worse, the directional of pad that you use to navigate menus on the TV is barely responsive. It was actually easier to enter passwords with the cheesy remote than use the app.
I can tell you this; after using this app, I will categorically avoid all products and devices in the SmartThings family. If you are trying to design an app to frustrate, disappoint and lose customers, you have succeeded!
Can’t stay connected / frequently needs reboot 2/5
I’m not sure if it’s the app or the Connect Home.
I have lived with the app not connecting to the hub, as it never impacted the WiFi. But now that I’m trying to use a z-wave switch - it’s an issue.
The reboot cycle of unplugging everything just frustrating as can be especially when I’m having to walk someone through it over the phone.
The only reason I gave it 2 over 1 is the speed and coverage.
Again, could be an unfair review of the app. I think it looks and works nice - when it can maintain its connection; which is about 3 hours after reboot cycle.
Doesn’t work correctly 2/5
Just bought a Samsung tv. Installed this app to use instead of my remote. But half of the buttons won’t work. Can’t turn my volume up, but can’t turn it down. Will slide to the left but not to the right. Etc.
No more lost remote 5/5
This is the obvious next step and so useful!
Love it 5/5
I used to log into multiple accounts to view my devices now I can see them all from a single location using SmartThings. Could you add YiHome camera please?
LOVE IT! 5/5
It’s such a great app I lose my control very frequently so this definitely comes in handy! Could be a little faster but it’s great!
This app and/or Samsung’s appliance communication is absolutely terrible!! Half the time, the app can’t connect to my dryer, much less control it from within the house. Definitely not an app you can depend on when you’re away from home. We have a very strong signal in the laundry room, so this isn’t the problem. None of the many WiFi-connected products in our home have issues with connectivity. Even setting up the app can be a hassle. For whatever reason, connecting the app to the dryer is different from connecting it to the washer. Poorly written software and a gross inattention to detail. Samsung gets poor marks from me with this one!!
Works Great! 5/5
Helps me not need to use my remote! Love it.
App can’t get worse, Samsung: hold my beer. 1/5
Let’s start with the easy. The app for Apple iPad doesn’t work in landscape mode. It’s 2019, Why is this even a issue anymore with any iPad app?
Now to the main issue-
The app now doesn’t let you set device settings correctly. Example; zig bee light bulb settings. Before I was able to set a light to device state power off and color at 3k and set brightness to whatever I wanted. What this did was if I had scene with many bulbs I can set some to the on position with correct color, the ones I didnt want on were able to be in the off position but have the correct color settings set. Why you ask is this needed. Well if you use any voice interface in your home to operate your smart devices, You will quickly learn that it is limited on what it can do. So say I went into a room I don’t use a lot and say turn on guest bedroom lights. With my pervious settings, The lights will turn on to the color setting I have set for it and operate perfectly. This is needed because in the event of a power failure of any kind the zig bee bulbs all turn on and reset there color settings to 100% brightness and 2700k color. It’s part of the zig bee coding. To compensate for this I made a scene setting that turns on the lights I want on at night when I’m home and keep the ones I want off but set the correct settings for that powered off light. In the classic app I’m able to set device state to off and set color and brightness settings still. It worked great until the June firmware update of the SmartThings hub. Now the same settings I have had forever turns on the lights I want but every light I want off turns on for a split second and then sets the light settings and shuts off. This is stupid on so many levels. I have been using the classic app still up until the SmartThings hub firmware update. The new app won’t even let you set the device state to off and change the color and brightness settings now. If the devise state is set to off no options are available for that bulb like before. No top of all this, trying to get smartthings email support to help has turned up useless. I hope by writing this other people who have this issue will speak up and hopefully someone from the smartthings team can help.
Nice app 4/5
Works well. Only complaint is that it doesn’t pull up a full keyboard when doing searches.
WORST APP EVER 1/5
For an app that connects to every device this app is horrible. Always some error.
Made my phone crash! 1/5
As soon as the download started my screen and phone started to malfunction causing the phone to open apps by itself and type by itself! Deleted immediately and still have problems with my iPhone 6s Plus.
I can troll my family with this a no one knows I control The tv and change the lights
Still no luck 1/5
I have never been able to connect my robot vacuums. My husband bought 2 Samsung vacuums for me at Christmas. I gave up trying to connect them to the app when he gave them to me, but after seeing that there were several updates since then, I thought I would try again. Just wasted another couple hours! Personally, I would not have purchased anything Samsung after our tv experience, but this was a gift.
Not an app 1/5
This ”app” is a web page in the shape of an app. It has all the limitations apps were supposed to get rid of - passwords, not once but twice, and it also features a captcha in an app!!! Then it offers to forget your password so you will have to reenter it every time you use the app. Apparently they never heard of phones with keylock protection?
Smart things 5/5
Love the app since my smart remote doesn’t work at all
A must download 5/5
Was able to update sound bar with this app. You can control your electronics from one app. Great.
love it! 5/5
I love how I can control the TV right from my phone! It is very handy because if I ever lose the remote control, I can control the TV right from my iPhone! I love the app!
Excellent way to make your home “smart” 5/5
This app paired with the Samsung Smart Things Hub works very well. Zigbee and Z Wave devices connect and are controlled easily. There are a large number of sensors that can be used with this. I definitely recommend SmartThings
Thanks for recording everything we say or do bixby!
Remote to tv had broken, so this game in handy !!
By Lonely Habit
Bad customer service 1/5
I downloaded the app and it won’t let me log in. The system won’t send the verification email. I looked in my junk mail to make sure then created a trouble ticket. Been going on a week now with no response. When I email them they say they are working on but offer nothing else
Can’t verify my email 1/5
Tried countless times to login and set up my TV. Can’t because the email verification link will not send...
SmartThings WiFi 5/5
By CRM de la CRM
I’ve had it now for about a week and it works great! No more buffering or signal drops! This is definitely the way to go.
Horrible support and failed product 1/5
I have been waiting a month to get 2 sensors replaced. These sensors failed to stay connected after an update to the v3 hub. I have returned the items and provided them with the proof of purchase several times but I have yet to receive the replacements.
I have bulbs that flash and they are not able to help or get the issue resolved. I thought Wink had issues but I believe that SmartThings has surpassed them on customer failure! Sad that the treat customers this way.
They stole money from me by claiming I only sent 1 sensor and didn’t bother to refund the actual cost of the sensor. Leave them now! They are a scam!!!
Great when you can’t find the remote lol ! Such a convenient app!
Pretty good app 5/5
Some extra functionality about amazon echo skill would be nice but besides that, it’s worked great for my tv.
Doesn’t work 1/5
Will not connect to Samsung soundbar. Completely useless.
Doesn’t work 1/5
All I tried to do is connect my smart TV and it couldn’t even recognize the WiFi (which works in all other instances). Technology isn’t there yet.
Wish it had my echo compatibility 3/5
It’s ok, I’m disappointed it’s not a compatible with Amazon’s product.
So far I have had a fantastic experience 5/5
A few short term glitches but overall a great experience an so far has been working great.
It’s alright 3/5
By kj mctye
Only works for a couple seconds
Good app. 5/5
It’s Great 5/5
I like it now and look forward to more features in the future. Manufacturers please make your devices compatible with SmartThings!!
App freezes at startup 2/5
Used 2 different phones and the app froze on both of them when it says “give your tv a name”. It says “tap the name to change it” and I it won’t let me. I just X out of the app both times and used my remote to finish up the setup. Please fix!
Doesn’t work with Alexa 1/5
My samsung smart tv is unable to work with alexa with your app.
For it to work, I have to manually turn on the tv. And have to Command alexa to turn it off, only then it will start working with turning tv on and off.
GPS tracker 4/5
So far it’s done every thing it’s said it will do . No complaints but it’s still early . GPS location is awesome .
Inconsistent pad for TV 2/5
By Veiga, MD
Pad for TV RU7100 is inconsistent and feels sluggish. Also there is no keyboard iOS to TV.
Constantly needs to now “download controllers” 4/5
It seems like on every app open when I tap into most of my devices (especially the Samsung gps tracker), it informs me it first must download controllers before opening. 1) please save the controller updates so they don’t need to be Downloaded every day
2). Please show a dismissible status indicator of the download progress and automatically open the device detail screen in question when it’s done
Great application Samsung does it right 5/5
By papi navi
Very cool, I wish that all SmartThings work with all smart things from every brand available
By Moo mooo 95
This app is awesome when I can’t find my remote!!
Worse than useless 1/5
I have never got this app to recognize any device I have - quicker to turn them on yourself or setup independently.
SmartThings hub/ lights and bulbs 4/5
Still trying to figure a few things out, but so far I like the ability to turn things on and off while away from the home.