Pharmacy app won’t work. 1/5
The delivery pop-up blocks your ability to use the pharmacy app. It happens every time they reset the app. Do you think that they would understand that the pharmacy part of this app is incredibly important to peoples health. But they’re more worried about being cute with some delivery pop up.
Love love love! 5/5
Love that I can order my groceries online and pick them up that same day! Saves me from unloading the baby out of the car 🥰🥰
App doesn’t work 2/5
when the app worked it was great! But now it just keeps giving me error messages and deleting parts of my order.
High Five 5/5
Love Smith’s, & now with curbside. The whole group, pickers, deliverers...wow!
Very easy to navigate!
Smith in mesquite exceeds our expectations on click list service 5/5
I LOVE SMITHS 5/5
I always shop at Smiths because they have fresh and good selection of the foods I love. They always offer good coupon deals along with coupons that are there because I buy them all time. When this pandemic started my kids didn’t want me using public transportation. They also didn’t want risk my Heath by getting exposed to the virus. Smiths added more parking options for my kids to pick up my groceries. The click list employees have been very helpful and very pleasant and easy to work with.
Idaho Falls Idaho store. 5/5
PLEASE, PLEASE RETURN TO IDAHO FALLS!!! I have been an avid shopper at Smith’s for years. Fred Meyer is not the same atmosphere..? Cannot pinpoint reason. I would drive past Fred Meyer to shop at Smiths......and still drive past to shop WINCO. West Side Idaho Falls is desperate for competition... West of Albertsons on Broadway. I would like to know why Smiths and Fred Meyers weekly ads are almost identical, with exception of a few products. It seems Smiths is the store advertising those items I need... not available in ad for Fred Meyer.
Not working 1/5
I have been trying to create a pickup order now for over an hour and it keeps saying that the app is experiencing technical difficulties. It’s very frustrating. I’ve tried different locations, times and closed and reopened the app. It’s still not working.
Love Smith’s I wish they would get easier help 4/5
Access for disabled people in Chubbuck Idaho the pickup access would help our elderly people as well as our disabled community in Chubbuck Idaho please and thank you so very much.
Great app, easy pickup, not good for fresh veggies. 4/5
Love shopping this way, it very easy to pick up and I don’t have to waste my time walking the aisle. I have to read the item description carefully, have ordered the “large” when wanted the small amount. Only issue is that their shoppers don’t pick veggies well. I even got a bag of carrots with a sale by date passed by three days.
Surprised and pleased 5/5
By Old Time Cub
I was afraid that with the convenience and safety of the pick up program that I would see added cost and other issues. All my concerns were unfounded. The store’s policies and cooperation are heavily customer friendly and the clerks have been caring and efficient. I was not a Smiths fan before, I am now.
Thank you Smiths!!!
NOT AVAILABLE 1/5
By 4th try for nickname
They are not interested in supporting those of us who don’t have iOS 13.0 or above available so can’t use. And they make me give this app at least a one star. I would give it a minus one if I could because of all the time I wasted trying to get this app to work. With help from my store I finally had it working but a few days later they updated me right out of the app. Guess they want you to spend hundreds of dollars on new electronics before you can shop at their store.
Grocery pick up 4/5
I would like to be able to print the order
Thank you for helping
Best Shopping experience!! 5/5
The Smiths pick up service and app had changed my life completely!!! I have time to do the things that matter more than being at the store for 2 hrs. The shoppers pick good substitutions and are very understanding. Don’t think twice go with Smiths!
Game changer to my week!! 5/5
I love this app!! Stay at home mother of 5 who’s life’s task is feeding my brood. Love to keep a running list and then set my pickup date for tomorrow, that way I can keep adding items till 12 am. So thankful for this bit of technology to make my life doable.
From Simple to Complicated 1/5
By Teancum 6 ft. Under
I don’t use this app anymore. I just grab a paper on my way it. It is confusing and complicated. Sorely disappointed.
Thank you 5/5
Thank you Rene for guiding me though the process! Greatly appreciated!
Fix it 1/5
Kroger pay doesn’t work:)
Watch out! 1/5
This is a great service in theory. However, every time I use it, they substitute without checking with me. Order 6 oz individual size, they are out, gives you family size 24 oz. Order 6 oz salmon, they are out, give you a four pound slab. Of course they charge you for the larger size, which you didn’t request, and you don’t know until you get home.
Update your programmers 1/5
It’s 2021. The app is unreliable and has gotten progressively worse over the last 18 months. Instead of updating the app, update your programmers.
Hard to navigate and search for items 1/5
It is hard to find what you are looking for. Departments don't populate the proper items?
Can’t believe I never did this before 5/5
Pick up is a blessing and even though they can’t always have exactly the items you need I think missing 4 out of the 100 is pretty good but it’s only because they were out of the product and they didn’t charge me.
Get more Savy 4/5
It has bugs! Mainly for Left handers!
LOVE SMITHS PICKUP! 5/5
Love the app, love the service.
Needlessly confusing 2/5
By El Grayso
They keep changing from “add to cart” to “add to list” to “add to favorites”, all which do different things and it isn’t clear how to go about shopping because they change it so often.
I opened the app and literally don’t even know how to add items to the cart because I realized it was adding them to a random list instead. This stuff happens all the time with this app, I’ve used it for all my groceries for almost a year and it feels purposefully confusing
Website seems harder than it needs to be 3/5
Trying to search for certain things seems very difficult I look for Carne Asada and Carne Asada taco seasoning I try going to the meat department taco meat seasoning. Remember what I did couldn’t find anything. Definitely not the first time trying to find digital coupons to add clip pick up delivery in store it just seems like it’s way more difficult than it needs to be.
Good app, needs a few changes 3/5
It would be extremely helpful to be able to add items to your cart from the ad instead of just adding them to your list. I also would like to see substitutions on my order from the app. I roll do not receive emails or texts about substitutions on pickup orders
When I select a coupon on your page my screen freezes! Is it my problem or yours?
Digital Coupons NOT user friendly 3/5
By couponer 226
I am happy with this app except for the digital coupons. This needs to be more organized ie; Dairy, Pantry, Frozen, Meat & Seafood etc. When I’m at the store and I want to look for a coupon I would rather skip to that section. Sometimes scanning the bar code doesn’t bring the coupon up or there is poor internet connection. I also dislike that you can only clip so many coupons and it’s an odd number like 124 and different every time. I am a new shopper at Smiths and came from an area where there was a Safeway. They have an awesome app that is much more user friendly for sure.
Never notifies you when something is out of stock 1/5
0 notification of when an item you ordered is out of stock. They could easily send an email or just have it show that info on your app but they choose not to. Target emails you, Sams Club emails you, even Big Lots emails you, but Smiths a company that was doing curbside pickup long before the pandemic isn’t competent enough do do so. They even have a place to put a note with your order and the employees aren’t smart enough to read them
Very difficult app 1/5
This is not an easy app to navigate, I clip Cupons but I can’t find them, when I go to products indicate the Cupons is clipped. I wish there would be an icon for Cupons.
Too many substitutions.
Also, need to know ‘out of stock’.
Can’t update 1/5
I am current on my iOS uogrades but this app now only works with an upgrade that is unavailable to me.
Pickup Service 4/5
By Old Blue 84
Just a couple if things.
You say that an Email will be received in a few minutes. In the 4 or 5 orders I have placed with your for Pick Up I have never received the confirming Email. Although it appears on Smiths App.
Secondly, some of the Produce you Staff selects is very green such as Avocados and Mangos, which were not usable for 5 or 6 days.
Could there be a place for customer to indicate on such it’s that it needs to be used within 24 hours?
Why so many changes? 3/5
I miss being able to scan items I have at home that are gone or almost gone! Bar codes!
Why can’t I search for items easily? You need too much detail to find items. I may want to see all mascara choices! Or Trumoo choose milk choices!
The categorize items don’t always make sense!
Help us out please!
Smiths is great but the app is horrible. 3/5
Love Smiths but the app is horrible and freezes all the time, very frustrating when your trying to shop.
The newest upgrade requires iOS 13.0 with no alternative version to use if operating on an older OS. Won’t bother me to have to shop somewhere else and not give Kroger more money.
Latest update flawed 1/5
You can only select pickup times between 7 a.m. and Noon.
Put the aisles location back on the items. Otherwise great!
Online shopping experience 5/5
Excellent online ordering experience
Love The App BUT... 5/5
Your most recent update does not give a “see more times” for pickup. It only gives 7-12 noon. I had to checkout on the website in order to get a time that was later in the day.
Not easy to navigate 1/5
Wow.... tried using app couple of times but still amazed that it cannot find products online like normal pasta. I know store carries product but still have to go into store to get it. Other annoying problem you cannot change your pickup time. You must cancel whole order and then submit entire order again. Worse then they keep hold on you account for 7 days for cancelled order but bill again right away for for submitting new order for same amount just change to pick up time.
By too step sam
Grocery fulfillment 3/5
By xx -3
Lots of missing items that you think you’re getting but two hours before pickup getting a notice lots of things unavailable. Then I have to go to Walmart to get them
Grocery shopping is as easy as ever now! 5/5
This makes grocery shopping so easy and doable now! So grateful for this app and for the service!
So frustrating!! 1/5
After spending tons of time picking all your items the app either errors and deletes your whole cart, or won’t let you check out just displaying an error message over and over again. I wish this app would just work because it is so convenient when it does, but the majority of the time it doesn’t work and frustrates me to the point of throwing my phone!
Amazing app; fantastic service 5/5
By Corky Shimazu
Do yourself a favor and ignore the negative reviews. The app is super easy to use, and Smiths and parent company Kroger go to great lengths to protect your information and online activity. This is a perfectly safe, convenient, and simple way to shop for groceries while at the same time limiting close contact with others while we are fighting a global pandemic. I use this app 100% of the time for my grocery shopping as does my (admittedly tech savvy) 73-year-old mother.