User friendly app and quick! 5/5
By The Brace's
User friendly app! easy to follow and find grocery items!
I live literally across the street, this seemed like a great deal to order online and pick up with ease. EVERYTIME they substitute items, I have been charged the higher price, even though they claim they will adjust it to the lower priced item. There is always an incorrect amount I’m charged and there are no receipts where I can show them so they can correct while I’m at the store! The system is flawed.
Curbside pick up 5/5
Thank you for accepting EBT with curbside pick up. You made getting through Covid-19 possible. Thank you!!!!!
Love this! 5/5
By Crafter Gram
Appreciate sooo much the ability to order the items I need, knowing I will receive quality. As a retired senior, with newly replaced knees, you have no idea what a comfort it is to order and pick up!! Thank you!!
Account problems 3/5
How do I sign out of my account to make a new one
Thank you 5/5
Great way to help us senior citizens.
Mobile order shopping 5/5
By shop n drop
I LOVE this great service Smiths offers to order online and pick up without stepping in the store ! Employees are polite and helpful. I’d recommend.
My husband just had surgery and can not be left alone for to long. Did this free pick up last week and was so happy with the results that we are doing it again this week. The items we received were well picked out and the person bringing the bags to the car was so helpful and kind. Yes I did tip and got a thank you very much. He made my first pick up experience great and a job well done deserves a little recognition
The young lady 5/5
By Cork bottle
that helped me last Saturday was amaaazing. She walked me thru the store and picKed out great items.
Not easy to use 3/5
This took way longer than it should have. Hard to determine what’s on the final order until you get to the checkout. Seven of my items weren’t included, so I had to go back and add them.
Bad quality and delivery 1/5
By blahblah humbug
Checking my phone for delivery status, I reading that the driver is on his way. After waiting awhile I checked the time of text and it was two hours ago. I panicked and checked the front door and saw that the $100 groceries were at my door. The driver didn’t even knock or press the ring door bell! I had about $50 + of perishables. I’m disabled and I need deliveries. Besides all of this most of the fruits and onion and butternut squash was damaged. I thought at least Smiths would set a better standard.... oh I didn’t get the pecan halves and the substitutes were completely off from the original order.
Love pick up and shopping on the app 5/5
Shopping on the app is a wonderful experience. Love smith’s.
This app is useless 1/5
This app does not work! Every time I select a location, it just keeps kicking me back to the initial search for location page. If I fill my cart up and then look for locations, it does the same thing. I cannot even complete my order.
It’s great. Search needs so work 5/5
By Ghost fo Batman
‘Tis easy to use, even drunk. I started drinking before I put the groceries away and realized I’d forgotten butternut squash. Needless to say I was thunder struck. Even I had heard rumors of the fearful rage that can be focused on one (even one of the highest standing) who fails in an assigned duty. The mind boggles at the rage that can be applied to one such as I. A meek apprentice peasant. - sigh - I shall not burden you further with my personal plights. Needless to say the repercussions would be severe. Thanks to Smith’s same day delivery I was able to subvert disaster. Thank you to the hard working Smith’s that made this delivery timely and contact free.
Not very user friendly 2/5
I do my shopping in person and use this app often. It’s really hard to search for specific items, especially when looking for the advertised sale items. You are limited to only 150 digital coupons unlike other stores where you can use all their coupons. When you pull
Up the coupons list it only shows a partial name of what the coupon is for which is a real pain.
And a few months ago during the fake “coin [email protected]
they refused to give change if you paid in cash, you had to let them keep it or add it to digital account. Unfortunately we don’t have too many choices of where to shop where I live ur I would go somewhere else
Pictures are too small 3/5
By Highwayman 2011
The latest update made the product pictures too small on the coupons.
By Clicklist mom
It would be helpful if the items added to your cart were separated/categorized by department, ie: produce, meat, frozen, etc.
Nice website. Works for me!
Fast and friendly 5/5
By Alyna M
I have had to resort to pick up rather than going in and shopping myself because my husband is at work most of the time and I have a 5.5 month old who tends to scream and cry when in the car seat to long. She’s not sitting up by herself yet so I can’t sit her in the cart. Rather than get judgemental stares from people while she cries I just to do pick up today. Everyone that has brought my groceries out has been super fast and nice. There have been times that I’ve pulled up in a spot and seen all the pick up spots full. I have literally waited until some people left before I call for my order so they don’t get overwhelmed because I felt bad. But definitely an awesome service. :-)
Why only four stars?!! 4/5
Great job first of all. This app has improved so much in the last few months. 4 Stars is just to get your attention: using Siri to open Kroger Pay doesn’t work. Other than that, very well done!
No user friendly and half my order was not available. Guess I’ll have to go in anyway.
Such a treat! 5/5
Love this pick up option
iPad version not working at all 1/5
I’ve not been able to use the app for several weeks I tried signing out and back in only to receive a notice that I’ve been denied access! I tried deleting and reinstalling the app but get the same frustrating result.
Payment issue 3/5
I tried adding my payment over 6 times and it wouldn’t accept and when calling customer service I was on hold for a while and no one answered to help. My bank account shows it tried to process the payment each time I tried to add my card but the app kept saying unable to add 🤔🤔
I love the Smith’s grocery app! 5/5
Quick and easy! I can add things to my cart throughout the week or when I think of something I need. It’s great!
Pick up 5/5
By grcery shopper
Thank you so much for being able to drive up to pick up orders this service has made things a lot easier for me especially now with the virus so rapidly being spread this way I am able to keep my grandkids as well as myself safe. Thank you so much!
Smiths app 1/5
The Smiths app has not allowed me to place a pick up order. It won’t allow me to pick a location. I have deleted the app, signed in and out, updated and still no luck. I’ve had to remake my grocery list over and over only to have the same result.
Mystery shopping 1/5
You never know if item is stock. Reserved time slot for pickup means nothing, I’ve reserved a time upon arrival I was told there to busy come back In 3 hours. Walmart app is way better
Grocery pick up 5/5
Fast and friendly, love it!!
Pretty convenient except for rotten lettuce & other.. 3/5
This is a pretty convenient app. Used quite a few times. Mostly very good results. Super since it’s free during Covid. Once I got lettuce that looked okay at the top but as soon as it was out of the bag the ends were brown even up the thickened part. As soon as the tie was off it started falling to pieces. Luckily I had taken it back to the store because I was so appalled. Grabbed a man coming out of the office and he was alarmed too. Thankfully he ran it to produce and that man replaced it plus asked if I needed anything else in produce. I was given a free bag of grapes. Produce man was apologizing like crazy. Then October 20th I ordered 3 boxes of Kroger brand tissue 120 count. They were out of stock. Yet they say out of stock items will be replaced with equal or better merchandise. Well it was replaced with 3 boxes of Kroger tissues of 80 per box. I called and spoke to the woman. She said they were out of most tissues. I reminded her of the “replace with items of equal or greater value.” She said I’d get 2 boxes of free tissues.
One time the containers broke through their bags and I had 4 busted bags of groceries.
Dang It’s a drag to have to watch so closely.
Would love to use coupons. Also sorting is not by price. Grr...
Could improve. However it is very convenient.
Customer service 5/5
By j ezzy
Digital Coupons 1/5
I have coupons added to my cart one being free delivery on purchases over $35. I just redeemed $300 plus in groceries and it did not take it off or others advertised. Kind of a rip off don’t you think. I might shop other places now? Please fix this as it is false advertisement.
Doesn’t apply coupons properly 2/5
I clipped the coupon for free delivery and spent double the amount required but yet it never gave me the discount so rather than being able to have the ordered delivered in two hours for free I had to pick it up the next day. If you go to Instacart then they charge you more for products on sale on the Smith app. Very frustrating
Smith’s Digital Coupon Scam 1/5
I tried clipping several digital coupons for home delivery, but for some reason they are not being applied to my order. One digital coupon in particular that Smiths is promoting is free delivery for a 35.00 order. It is noted that this coupon is valid for three more days. Needless to say it is not being applied to my order and I am still showing a 9.95 delivery fee. I’m extremely disappointed that Smiths would perpetrate this scam in such a misleading way. As a frequent and longtime customer I will now shop elsewhere.
Life Saver 5/5
By Amma I Am
Smith pick up and delivery have literally been a lifesaver for me. I am a senior who cannot leave my home. Smith has done a wonderful job fulfilling my grocery needs for several months and I appreciate all of their efforts to make their services as easy as possible. Smith is an amazing company and treat their customers well. What more could you ask?
Smiths pick up today Oct 10, 2020 5/5
Easy to place order for pick up
When Modifying an order I Get Unknown Error 3/5
When I’m trying to modify an order, I get this annoying message like “unknown error. Try again in a few moments” and then I end up not being able to modify my order. This needs to be fixed.
Normally love click list 2/5
By Meg Mtz
Click list is great when they don’t make you sit and wait for 2.5 hours! The last 4 times have been bad experiences but before that I had been doing click list for over a year and loved the convenience. Now that I’m pregnant durning this pandemic I try to avoid going into the store, if it weren’t for that I’d probably just give up on click list but I keep trying hoping for a better experience! Last time I complained nobody contacted me back, very frustrating. But I think they’re understaffed and hopefully have fix that issue since I tried last.
Let’s wait and see if they can get it right 2/5
This is your last chance Smith’s. If you cannot get this right I’m just back to Walmart and I’m not coming back. Your dollar a gallon gas savings really doesn’t add up to much when I save so much more at Walmart.
Please respond and fix app 1/5
Smiths asks for feedback, and I provided, but they don’t fix issues with app. Cannot change preferred store - keeps reverting to a different store location. Zero value in shopping online if can’t see what’s in my local store. Once again, please fix.
Good but.., 4/5
Once you figure out how to use the app, it works pretty well. However the learning curve can be a bit confusing. The folks at the store do their best to help.
Some things you’d like to do are not immediately obvious. I’ve had to call Kroger Support for a couple of questions.
Slight adjustment 4/5
Great app, works great. Only downside is when you go to checkout you can’t see the estimate total.
Just confusing, messy & awful 1/5
Kroger should be ashamed of themselves. Putting out the most confusing app ever. It makes no hierarchical sense, each touch of another icon leads to no where you want to go. They tried to do it all and failed miserably.
Love their online shopping/pickup 5/5
By Paolo DiN
This Smith’s has a full service butcher shop as grocery stores go. Their online inventory always seems to be more reliable than Walmart. Pick up is also well organized.
Very convenient when your home with kiddos ❤️
Easy to use 4/5
This app is very easy to use and a convenient fit to our busy and ever changing lives.
Buggy App 1/5
Even with the latest updates, we're still unable to change store locations within the app.
After searching for a store by zip code, the first search result is always unselectable.
Will not let me choose my local store 1/5
App keeps selecting a store for me that’s in a different city. Have tried multiple times to choose the one 10 mins away but it will not allow that. Waste of time. Disappointed.
I love it 5/5
It’s easy to use I put what I want in my cart. Then I just select a way of payment then I check out. Next when it’s time to get my order I click I’m here it ask what spot I am in I simply put the number and hit confirm. Next it will tell me they’ll be out with my order shortly.