You’ll never get your points 1/5
Have made two purchases at Smoothie King so far. Still waiting for points to be credited to my account. When I go in to enter the info for missing points, I selected “I scanned but didn’t get my points.” Go through and enter all the info, and then get a message about how I already got credit for this transaction.
No. No, I didn’t. Healthy Rewards is still showing a big fat goose egg.
Get your smoothies elsewhere.
By mel's apple
I have been going to Smoothie King pretty regularly and I scan my code but Never get the points. It’s a great idea for an app but it doesn’t work.
I could make a better app in my basement 1/5
Terrible. Doesn’t work properly. Someone from leadership in charge f this app should be fired for this product
Can't add receipt 4/5
Just downloaded the app after my first visit. Store clerk said I could upload my receipt at home later... Turns out I can't.
Costumer support emailed me with how to do it. It can be done. It wasn't intuitive, but it worked. So I've upgraded to 4 stars.
Smoothie King App doesn’t work 1/5
I have made several purchases that are not even recorded in my transaction history even though I scan the QR code on the app at the my local Smoothie King. Therefore, I also don’t receive any healthy rewards points! I don’t recommend this app!
Pointless app 1/5
There’s a smoothie king by my work, the place and the employees are great, but this app is worthless. I’ve used it 3-4 times in the last two weeks and it hasn’t registered a single point. I’ve also sent in the receipt which I took a picture of and it still got declined. Not really worth even having honestly.
App won’t download 1/5
I previously had the app installed in my phone and now that I’d like to reinstall it will not load. I even seen another customer download it while I was in the store.
I am missing out on so many point as I am a frequent visitor.
PLEASE REACH OUT TO ME EITH ASSISTANCE.
No points added 2/5
I have been using the app for a week but I just realized I never got any points
There has to be something wrong with the app or the system, I made sure they scanned my code before paying.
A little disappointed
This app use to be awesome! 1/5
The last update for this app messed it up.
I have not been able to scan my code within the app at smoothy king. It takes forever to load and when it dose the little spinning loading symbol stays right on top of the bar code so it cannot be scanned.
I have been told by smoothie king employees that you can add you points on the app yourself by entering the code printed on your receipt.
But, I can’t even get the app to work right to even find the place where you are suppose to enter the code. I’m about to give up on smoothie king all together because it is too expensive to go there without using/gaining points to help cut the price down.
What’s wrong with reward app? 1/5
By Red Hat Diva 50
App for rewards no longer works; I go at least twice a week; no change in my rewards number since February. Very disappointed
Terrible App 1/5
I try to use this app at least once a week. Before the update in December it worked well. After the update it will not give you points on purchases. Have to submit pics of receipt and most of the time it still won’t give you your points. The new reward system is a joke as is this app. If I could give it no stars I would. You would think they could figure it out as much as they charge for their product.
Great tasting smoothies! Great customer service! Mya is the best!
0 stars 1/5
This app is unnecessary. It doesn’t work, no matter what you try to do it doesn’t work. Go to smoothie king constantly, scan on the phone and it never works and then I fill out the lost points which I’ve had to do for the last two months.
I like smoothie king, but the app never works, points never get added. You have to manually do it or call customer service to add it. If you are going to make an app, at least make sure it works!
Awful app 1/5
By Tu. kid
I patronize smoothie king at least once a week. When I first downloaded this app I was able to save my receipts so I could add my points. Now for some reason I’m unable to do that. Even when I put in my phone number I experienced difficulty with the app. It keeps saying it doesn’t recognize my number. This has been a huge disappointment and one of the reasons why I’m considering not going to smoothie king as often. What’s the point of patronizing a business if you are unable to use your loyalty points?! What a waste!
App doesn’t work 1/5
I get scanned every time and no rewards or money are ever earned.
By K Review7
Good luck getting your rewards to actually work once they are loaded to your phone. The “toggle” to actually use your coupon/reward doesn’t actually work on a consistent basis.
Also, pretty sure points don’t get loaded all the time when making purchases. This app isn’t what it needs to be yet.
No way to redeem missed points 1/5
Your CS keeps saying to click on “redeem missed points” and scan your receipt. However, when I do that, there is no option to scan the receipt.
I lost my points with the app update. Starting at scratch. I’m deleting as there’s no point to this useless app. Seems like point system changed anyway. Don’t accrue as fast in order to get deals.
Good app, but needs tip support. 4/5
I would very much like if after scanning my barcode to pay if I could optionally add a tip for the employee(s) to the bill. If I pay by standard credit card I can tip, but with the app I cannot.
App doesn’t work 1/5
Points not showing up
I’ve had this app for way over a year, these past few months almost every smoothie king doesn’t allow you to use the app to accumulate points. The employees kept saying “they’re fixing the app”. Yeah right how many months later and it doesn’t work at multiple locations lol they should delete this app already it’s a joke.
Rip off and scam 1/5
By chris petitt
Since this app is so lame you can’t do mobile ordering, I ordered a smoothie card to use in the app to pay in store . After using the qr code to scan for my purchases, I was logged out and told my account has been disabled smh. Complete trash and this app stole 30$ from me. Uninstalled, will never order from this app or EVER spend a penny at any smoothie king again.
No Reward System 1/5
I go to smoothie king in Baltimore on Charles street very often. The app is frustrating when I spend so much money here and never receive rewards. Do something simple like a punch card. But I won’t be going back until I see the app is updated and I can add my points.
What happened smoothie king??! First my app wasn’t working and I had PLENTY of points so I uninstalled. Reinstalled but lost ALL my points I can’t even scan my missing receipts this is USELESS now please get your app together.
Unable to order via app 1/5
Please implement this very basic feature. The app is largely useless without it.
No longer works 1/5
The app used to accumulate my points. None of my points over the last three months have been added to my account . Recently an update was done, it no longer adds point. When I addressed it at the store, the young man at the counter said “yeah sometimes it works and sometimes it doesn’t dude”
Poor marketing plan 2/5
By Jack Jeffery
At first I loved the smoothie king point system. Then after I lost everything I built up they turned to this app. I’ve been using it but I get the points system and the rewards are crap now. Makes me not want to come here anymore. Anyways needs work!
What’s the point? 1/5
By Idek_ 98
What’s the point of having the app if I can’t place an order? Seems pretty inconvenient and it just makes the app a waste of space. Doesn’t make sense to me.
Pretty bad 1/5
By Nate Got Scammed
Lost all my points with the update and now I can’t add points from the receipt. Piece of crap.
Can not order 1/5
By Earl Hollywood
This app is stupid. Can I give it zero stars? No mobile ordering capability. It’s a digital punch card. As if getting the annoying text messages wasn’t enough
Cannot Scan points from receipt 2/5
I was told I could scan my receipt, post transaction and get my points. The app does not allow me to scan. Points lost. :(
Terrible. Absolutely awful. 1/5
Smoothie King spent all this time and money on a trash app that doesn’t work. I scan every time. Every time and I have no points. The UI is the worst. I can’t find anything, especially where I can actually scan my receipt. If you forget your password? Might as well make a new account. What kind of Dev team worked on this? 🙄 The app would be fine IF. IT. WORKED.
By boogie man 12345
This app is disappointing it’s not very user friendly like other apps. It seems I’ve had more problems using it then anything. Half the time it doesn’t scan and have been charged double for transactions. Over all wouldn’t recommend the app to y’all
No mobile ordering 1/5
This app is like a blast from the past turn digital. No Smoothie King I don’t want a digital menu and nothing short of a punch card.
I want to order my smoothie. Learn me. Know me. Don’t make me sign up for your stupid app and not be able to help me if I don’t remember the password. Help me. Make me feel loyal like Starbucks even though I can count on 1 hand the amount I go in 1 year.
Please fix this or you will lose the efficient millennial who don’t want to stand around and talk while waiting for you to make our smoothie.
Store doesn’t accept app anymore or rewards 1/5
Store in Orange CT doesn't wont scan for rewards from app anymore. They say it “drastically slows down their computer system.” There’s no point in having app or coming here to pay full price when I have accumulated rewards that they won’t honor. Bad business!
One star because ever since they updated the app and they scan for points my points never change. I get a smoothie nearly every day and my points have been stuck at 1300. The app has become useless. Old version was great.
App is broken 1/5
By Jhaneal Feurtado
App isn’t working at all. I’ve tried the last 5 times and it simply doesn’t, so neither is my loyalty rewards.
Great App but...... 3/5
By Derrion Washington
Code scanner won’t open so i can scan my receipts. Iphone 7s
No point 1/5
Not uploading point and no where to submit receipts on the updates version. Very frustrating to spend all that money and not get the rewards.
Rewards not working 1/5
I had a $2 welcome reward where the barcode did not show up. Had to make a scene at the store.
Where are my points and how do I give this app zero stars?! 1/5
I think I’ve gone a month or two without getting 1 point. My app gets scanned every time successfully. I typically stop by every weekday morning and get a large hulk. So I’ve missed out on 30 or more purchases.
By Debo_ 0
App doesn’t upload points at all, and they took away the option to scan receipts. But they want me to enter my debit card info? Ha!
USE YOUR POINTS ASAP! 1/5
By Johnny Auburn
I’ve had Smoothie King’s app through many updates. Consistently, through every update, this app will randomly delete all my points. I’ve tried to contact support, but never get a response. Whoever writes their app should be fired. How many updates does it take to fix such an important fix for an app used mainly to accumulate points?
App Needs Lots Work 1/5
I go to Smoothie King about once a week. Almost every time, I have to get my receipt because I’ll scan my app, and the transaction still doesn’t take. It’s also very slow to respond.
Fix the app 1/5
By Bugenhagen 23
When I downloaded the newest version of the app it took all of my rewards away.
Not updating points 1/5
This app really is worth no stars. It very frustrating when you spend $10 to $12 bucks on a drink and can’t get your points. When I scan my app the cashier stated the points updated immediately but didn’t not even later in the day. This needs to be fixed so you’ll can keep customers.
Doesn’t give any rewards. A scam. 1/5
I’ve been frequenting smoothie king twice a week for months and always scan with the app. It still says I have 0 points!! 😡 I asked the other day about it and she said that it just adds up differently. I am very suspect. I think it’s a scam honestly. I am not getting any points at all.
The app is easier to use then before and now I can pay with the barcode