Slow weird app 1/5
Wow, this app is slow and quite dumb. I have ordered from it a few times, and have retype the order every time I do because the “pas orders” is consistently showing “no orders.” It is very slow to load and crashes. When it does load the lay out is confusing once you go to add the toppings and protein. It’s best to wait until you get to the store and order the old fashioned way. That way is always accurate!
App speed can be slow 4/5
By Kadee's mom
A bit glitchy. Sometimes it get caught in “thinking” mode.
Bad app 1/5
The app doubled my order and charged me for two drinks when I only ordered one. Won’t use again. It had told me ordered failed when it actually went thru
Please add ‘additional instructions’ section 5/5
Wish app had ability to add special notes to order like ‘double blend’
The app loads VERYYYY slow at times , I thought it was my signal until I would try another app that loads quick with no delay
Need to change location 2/5
By OSH PARK
The app defaults to the location closest to my house, even though it is in a shopping mall that is not open when I leave my house in the morning. I have never ordered something from the mall location. Yet, every time I want to place an order, that location appears and I have to change the location. The app is also slow and I often get a message saying try again. It is frustrating to use this app.
Cannot input coupon code 1/5
Smoothie King sent a coupon code via mail but there is no place to input the coupon on the app.
Great app! 5/5
By Niki moo
Can order quickly and the app works well!
Very clunky 1/5
Every time I open my app it’s taking me to the wrong location and I have to always double and triple check that I am ordering from the right location. It’s also really sloppy how are you have to go back-and-forth in between the screens to place an order. You should develop some sort of indication system on each Screen that prompts you to move forward versus just jumping around from screen to screen unknowingly. I spent with felt like an eternity just trying to place an order. I’d rather just go to the store
Love the app but... 4/5
I have enjoyed using my Smoothie King app throughout the week. I noticed when I go to a different smoothie king, I lose my previous orders though. I wish that didn’t happen since I customize my smoothies. Also, I don’t see where I can add a gift card anywhere on the app. I’d love to order ahead on the app using the gift card payment.
Get on your smooth e train. Never felt better 5/5
Order with app. This is real life
By Chris wEEPs
This app is great, I use it almost everyday. I would give it 5 stars but I can't add my healthy rewards at checkout.
Part time 2/5
By Tait ta
App works about 50% of the time.
While it’s much more convenient to order from the app to avoid a long time to blend, the app often gets stuck and spends, for you getting notices that the menu has changed and you have to reload previous orders. It often takes 10 minutes to place an order for two smoothies, which is about how long it takes to have two smoothies blended in person and not use the app.
I imagine it will get better 4/5
It works. The menu is slow to pull up. It can be choppy working through. Once it operates at high speed it will certainly be a 5 star app.
Do not recommend 2/5
All the time when I order online my smoothie always has hole pieces of fruit and ice blocks in it.
Great Service and Good Smoothiea 5/5
The staff on Miller Road are always so welcoming and cordial. They make the smoothies fast and they taste great. They always wish me a good day when I leave. Please tip these people. They are working hard and frontline during this pandemic working hard at making a living so we can all enjoy their delicious smoothies. Thank you to the staff on Miller Road.
Boerne Smoothie King~ the best! 5/5
Start your new year with a healthy meal replacement from Smoothie King Boerne. They are the best! Also, the friendliest team in town.
The best 5/5
I love this place!! I recently started to go here for some healthy choices and it is the best choice I made. Great pricing and very good service, quality, and staff!
Good but slow 3/5
The smoothies are pretty good but the service is slow. Even when I order in advance they always make my drink when I’m at the window.
Champion Status Expires! 3/5
Worked so hard to get my Champion Status to find out it expires 7/1/2021. When it expires so will I, I’ll never go back.
App Needs work 1/5
Errors a lot.
Especially when trying to order multiple items
By The MB
When it works it’s great. But it doesn’t always show my past orders. Sometimes it doesn’t work at all.
By Greg in Mphs
It supposedly allows you to fast order your previous orders but it doesn’t work well. I have to place a new order almost every day despite placing the SAME order every day or a slightly different order that I also frequently place.
Cort slim & trim 5/5
By diamond runner
I love this place
A good delicious flavors 5/5
They also help you lost weight. I lost 35 pounds
Why do you update the app but not include the ability to change milk types??? It’s 2021. Get it together.
Online orders get no priority 1/5
By danny Emmett
Waited 15 minutes after the time it said to pick up my order, while I watched all the drive through orders get served first.
Absolutely corrupt 1/5
I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us.
Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points.
She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that.
Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.”
When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app.
So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment.
Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.
Not user friendly 1/5
The app is not accessible to the major of the public nor is user friendly to help assist customers with the overall experience and quality of smoothie king. Please revaluate before the upcoming quarter.
Love it! 5/5
Love this app!! It makes it so easy for me to get my orders when I’m in a rush.
Error retry every time I try to order 1/5
Once it goes into review order and checkout it says error every time and it doesn’t matter if I restart the app, uninstall and reinstall, reboot my iPhone 11, or turn the WiFi on or off.. it continues to say error .. that’s why I rated it 1 star because what’s the point if you can’t order on the app!
Small improvement 3/5
Great app needs option to remove certain ingredients from smoothies
Gift card 3/5
Would love it if the app lets you type in comments and also add our gift cards!
By Ethan bhucgtddrfh
It works but it often crashes or hangs
Please fix the app 1/5
I’m using the most recent iOS and the most updated version of the app, and still the app is incredibly slow and freezes on me often. Please figure out how to fix this!
Happy Customer 5/5
Fast and friendly service
No coupon? 1/5
They need to make it possible to redeem coupons while ordering. Until then, 1 star
On Time 5/5
My order was waiting for me when I arrived. I placed it a mile away from the store and my name was called as I picked it up inside. Great customer service.
The Best 5/5
By Lil Trevor
Always Delicious and Always Ready!
Delicious smoothies - garbage app 1/5
Delicious smoothies, garbage app. Slow, crashes often, certain functions don't work, and the employees seem unsurprised by the failures.
The best ! 5/5
By Aly Mc
Always get my orders right and friendly staff !
It’s good but.. 4/5
By Its good but.
I wish you could pay in store with pick up rather than pay online...
Usually doesn’t work 2/5
App only works half the time. Menu is not easy to navigate. Please have separate section for vegan items as reflected in stores.
My favorite location 5/5
I love coming here. They are not only fast but always nice
I love this online ordering system plus everyone in the store is so polite. Love the atmosphere. Since I’ve started adding these heathy smoothies to my diet I’ve been feeling amazing. Keep up the good service