This app NEVER WORKS 1/5
This app never works so how can I earn rewards if it never will open😐
Every time I use the app it shows I have zero points. Horrible app.
Never gives me points after scanning 1/5
Rewards system doesn’t work because it never registers when I buy a smoothie. I’ve tried a dozen times at different locations. I never right reviews but I’m very annoyed and disappointed. Smoothies are delish though just a bad app.
This app is pretty worthless since you can’t order online and pickup in store.
Pretty much useless..... 1/5
By Hu$tle Hawlik
....smoothie king has taken away punch cards, raised prices in smoothies, and this app.....u just barely feel like you get anything for it. I only use it, cause yes, I buy the delicious smoothies, but overall, y’all just need to give a little more.
Where are my points? 1/5
Points never show up even after scanning when I purchase. Major bum.
App is finally somewhat accessible. 4/5
I deleted this app from my phone a couple of years ago. It was totally not usable with my iOS voiceover screen reader. I read downloaded the app a couple of weeks ago and finally the app is accessible. Thanks for the improvements.
Crashes constantly 1/5
This app is constantly crashing and takes forever to load. I’ve had the app for over 3 years and have constantly had problems with it. Fix the bugs before you release an app.
Can’t order from the app 1/5
Get it together, Smoothie King. I can order through the app for 99% of restaurants/food service places. Why do I even care about having this app if I can’t order?
Worst app ever. Not kidding. 1/5
One star only because I had to put one. LevelUp customer service is a joke just like the app they created for Smoothie King. A new store opened right by me and I enjoyed the drinks, but was quickly turned off from the lack of customer service. They have no interest in fixing the app which clearly doesn’t work. Guess what: don’t have a loyalty program then and piss people off if you don’t want to run it correctly. You lost a customer. But you don’t care anyway.
Can’t redeem rewards 1/5
My sisters and I each got the free smoothie (up to six dollars) coupon and it didn’t work for either of us. App has a lot of glitches
Can’t order ahead to save time 2/5
By James $ Nuggets
Very strange that it’s not possible to use this app to order ahead and have my item ready for me when I arrive. That’s the biggest benefit of getting an app like this. Starbucks has that figured out. For me, there is no point in getting this app and providing Smoothie King with my credit card and personal info if it doesn’t offer me that benefit.
Don’t waste your time and phone space. The scans do NOT work. Getting credit for your purchases takes days of back and forth emails. When SK has a “promotion “ they will not get your credit in time to use the bonus before it expires. I’m very disappointed.
Frequently Works 1/5
App has many kinks. Store will refer you to customer service, and customer service will put responsibility back on cashier. Meanwhile, customer is inconvenienced.
Bad system 1/5
I tried logging in points to get a free smoothie and it said I entered the wrong code. I know I put the correct code. A broken way of doing rewards.
Worst reward app ever 1/5
Rarely works, can’t redeem rewards. Customer service is of no help.
This app is terrible. 1/5
I had multiple receipts to add, I went through the very LENGTHY process of adding them and I never received my points for it. I eventually gave up and uninstalled this app because its garbage. It never worked.
So much better but needs more 4/5
The new app is so much better than the old one. My only complaint is that the rewards program needs more than two levels. I’ve been at the Champion level since the upgrade. Why not add a couple of more levels with even better perks?
Rip off 1/5
By Bryant Manning
This app requires you to make a lot more purchases in order to get a a reward, and even then you only get a measley $2 coupon. The old punch card you got a free smoothie every time you bought ten. You've got to buy more than that now just to get $2 off. More times than not, when you scan your phone for points, it doesn't add the points; you end up having to manually add later. Will definitely start making my own or go to the next locally owned smoothie shop where it's not about the profit.
Not great before, total garbage now 2/5
By Sailor Goon♥
The update has to be one of the worst executed updates I’ve ever seen. Totally buggy, slow to load, not user friendly.
App needs an update 1/5
My last three purchases didn’t go towards my rewards points I don’t know what’s going on but it needs to be fixed
Thought it was me. Just discovered SK and love it and thought prices were reasonable. The app is what really intrigued me. Kinda like how subway used to be. I downloaded the app and found out how bad it was. Thought it was me until I read these other reviews. Luckily we have other options out here so I can move on. They have loyalty options, most you just punch your number in their iPad and done. Nothing like this mess. Good luck.
Thanks for the help 5/5
I was having issues logging in to the app on my new phone. I got a hold of the creators of the app and they helped me get everything back on track. So far so good! Thank you guys for helping me fix everything!!
Scanning doesn’t always give you points 1/5
By Nader h.
Only gave me points twice in my past 5-6 transactions. What a reward system.
Automatically signedout of app and lost points 2/5
It was such a bummer to me that when I got a new phone and resigned into the app, all my rewards points had disappeared. I thought maybe I used a different email, but after using all emails I have, none of them had points or were even accounts before. And i was so close to getting rewards. If I had another smoothie place near me I would go there, but smoothie king is my only easy option on the way to work. So back to geound zero I guess
App is awful... 1/5
Same issue, as soon as I updated the app I no longer can see my purchase history just last purchase and my app doesn’t track even when scanned. They tell me wait it takes time, but it never shows. So frustrating.
Unable to add receipts 1/5
Used to be able to add purchases from receipts that didn’t scan app. I went thru a drive thru and spent over $40 on smoothies in one trip and the cashier said she couldn’t scan for my points thru drive thru but I can add the receipt to my profile and get points. Unfortunately this is not true. Adding purchase after the fact to get the points no longer exist. Think I will check out Tropical Smoothie and see if they have better app/program.
Bad App - Never works 1/5
By Fee Fry Fiddles
Poor design and never scans receipts - probably intentionally so they don't have to give points to be redeemed... Stopped frequenting SK.
No receipt support 3/5
I can’t claim my rewards with my receipt costing me my rewards! This wasn’t an issue in prior updates and my cashier didn’t tell me.
Rewards fixed 5/5
It looks like they fixed where the reward points are showing!
Worst app ever not work 1/5
Worst app ever
I go at least 3times a week stopped going because my app never showed my points
Tried again and again they scanned my app and shows no points ! I’ve had it I’m going to stop going as much
Points system is terrible 1/5
I had a free full smoothie with my points (2297)
Now that they’ve updated the app and points system I have two $2 discounts, not a free smoothie. And it will be ridiculously expensive to get more smoothies with points, so I’m out.
You’ll never get your points 1/5
Have made two purchases at Smoothie King so far. Still waiting for points to be credited to my account. When I go in to enter the info for missing points, I selected “I scanned but didn’t get my points.” Go through and enter all the info, and then get a message about how I already got credit for this transaction.
No. No, I didn’t. Healthy Rewards is still showing a big fat goose egg.
Get your smoothies elsewhere.
By mel's apple
I have been going to Smoothie King pretty regularly and I scan my code but Never get the points. It’s a great idea for an app but it doesn’t work.
I could make a better app in my basement 1/5
Terrible. Doesn’t work properly. Someone from leadership in charge f this app should be fired for this product
Can't add receipt 4/5
Just downloaded the app after my first visit. Store clerk said I could upload my receipt at home later... Turns out I can't.
Costumer support emailed me with how to do it. It can be done. It wasn't intuitive, but it worked. So I've upgraded to 4 stars.
Smoothie King App doesn’t work 1/5
I have made several purchases that are not even recorded in my transaction history even though I scan the QR code on the app at the my local Smoothie King. Therefore, I also don’t receive any healthy rewards points! I don’t recommend this app!
Pointless app 1/5
There’s a smoothie king by my work, the place and the employees are great, but this app is worthless. I’ve used it 3-4 times in the last two weeks and it hasn’t registered a single point. I’ve also sent in the receipt which I took a picture of and it still got declined. Not really worth even having honestly.
App won’t download 1/5
I previously had the app installed in my phone and now that I’d like to reinstall it will not load. I even seen another customer download it while I was in the store.
I am missing out on so many point as I am a frequent visitor.
PLEASE REACH OUT TO ME EITH ASSISTANCE.
No points added 2/5
I have been using the app for a week but I just realized I never got any points
There has to be something wrong with the app or the system, I made sure they scanned my code before paying.
A little disappointed
This app use to be awesome! 1/5
The last update for this app messed it up.
I have not been able to scan my code within the app at smoothy king. It takes forever to load and when it dose the little spinning loading symbol stays right on top of the bar code so it cannot be scanned.
I have been told by smoothie king employees that you can add you points on the app yourself by entering the code printed on your receipt.
But, I can’t even get the app to work right to even find the place where you are suppose to enter the code. I’m about to give up on smoothie king all together because it is too expensive to go there without using/gaining points to help cut the price down.
What’s wrong with reward app? 1/5
By Red Hat Diva 50
App for rewards no longer works; I go at least twice a week; no change in my rewards number since February. Very disappointed
Terrible App 1/5
I try to use this app at least once a week. Before the update in December it worked well. After the update it will not give you points on purchases. Have to submit pics of receipt and most of the time it still won’t give you your points. The new reward system is a joke as is this app. If I could give it no stars I would. You would think they could figure it out as much as they charge for their product.
Great tasting smoothies! Great customer service! Mya is the best!
0 stars 1/5
This app is unnecessary. It doesn’t work, no matter what you try to do it doesn’t work. Go to smoothie king constantly, scan on the phone and it never works and then I fill out the lost points which I’ve had to do for the last two months.
I like smoothie king, but the app never works, points never get added. You have to manually do it or call customer service to add it. If you are going to make an app, at least make sure it works!
Awful app 1/5
By Tu. kid
I patronize smoothie king at least once a week. When I first downloaded this app I was able to save my receipts so I could add my points. Now for some reason I’m unable to do that. Even when I put in my phone number I experienced difficulty with the app. It keeps saying it doesn’t recognize my number. This has been a huge disappointment and one of the reasons why I’m considering not going to smoothie king as often. What’s the point of patronizing a business if you are unable to use your loyalty points?! What a waste!
App doesn’t work 1/5
I get scanned every time and no rewards or money are ever earned.
By K Review7
Good luck getting your rewards to actually work once they are loaded to your phone. The “toggle” to actually use your coupon/reward doesn’t actually work on a consistent basis.
Also, pretty sure points don’t get loaded all the time when making purchases. This app isn’t what it needs to be yet.