Great App but...... 3/5
By Derrion Washington
Code scanner won’t open so i can scan my receipts. Iphone 7s
No point 1/5
Not uploading point and no where to submit receipts on the updates version. Very frustrating to spend all that money and not get the rewards.
Rewards not working 1/5
I had a $2 welcome reward where the barcode did not show up. Had to make a scene at the store.
Where are my points and how do I give this app zero stars?! 1/5
I think I’ve gone a month or two without getting 1 point. My app gets scanned every time successfully. I typically stop by every weekday morning and get a large hulk. So I’ve missed out on 30 or more purchases.
By Debo_ 0
App doesn’t upload points at all, and they took away the option to scan receipts. But they want me to enter my debit card info? Ha!
USE YOUR POINTS ASAP! 1/5
By Johnny Auburn
I’ve had Smoothie King’s app through many updates. Consistently, through every update, this app will randomly delete all my points. I’ve tried to contact support, but never get a response. Whoever writes their app should be fired. How many updates does it take to fix such an important fix for an app used mainly to accumulate points?
App Needs Lots Work 1/5
I go to Smoothie King about once a week. Almost every time, I have to get my receipt because I’ll scan my app, and the transaction still doesn’t take. It’s also very slow to respond.
Fix the app 1/5
By Bugenhagen 23
When I downloaded the newest version of the app it took all of my rewards away.
Not updating points 1/5
This app really is worth no stars. It very frustrating when you spend $10 to $12 bucks on a drink and can’t get your points. When I scan my app the cashier stated the points updated immediately but didn’t not even later in the day. This needs to be fixed so you’ll can keep customers.
Doesn’t give any rewards. A scam. 1/5
I’ve been frequenting smoothie king twice a week for months and always scan with the app. It still says I have 0 points!! 😡 I asked the other day about it and she said that it just adds up differently. I am very suspect. I think it’s a scam honestly. I am not getting any points at all.
The app is easier to use then before and now I can pay with the barcode
Points and Transactions not showing up 1/5
I have to constantly scan my receipts and wait over 24 hours for them to show up and if I make a mistake I have to scan again and wait again. It’s really inconvenient please work the first time when cashier scans at time of purchase.
Doesn’t add points! 1/5
If it actually added points every time I scanned, and ACTUALLY documented my transactions it might be worth it.. so far the past three transactions weren’t added to my account! I am furious! It’s trash.
Scanning and getting points problem 1/5
I have them scan my rewards barcode each time I get a smoothie. It used to add my points fairly quick. Not anymore. Every single visit now, I have to submit my receipt through another process. How inconvenient. Please correct this issue and I will give more stars.
Points not being added to my account 1/5
I have scanned the app several times and my points have not been added.
BS App 1/5
I lost all my rewards points in the transition a d now you make the customer work to ho find them. Sleazy. You know most will not, just like a rebate no one claims. Lost another frequent flyer customer. Fire your CMO and CTO
Rewards aren’t credited to your account...they just “disappear”
Adding points not an option on update? 2/5
In the past I would always upload my receipt later because for some reason whenever my phone would be scanned, my points would never show up (although I could scan and redeem). I’ve updated the app and I can’t figure out how to add my receipts from my recent purchases :/
Doesn’t record reward points 1/5
I have had several visits where my points aren’t credited to my account. Please fix issue.
Great App 5/5
Love how I can easily find my closest location!
No points 1/5
I updated the application (2/14/19), now the application does not recognize me. Furthermore, the previous points that I accumulated are no where to be found. Please don’t cheat me out of my points.
Membership cards 2/5
I had a bit of trouble with the membership cards. It would be nicer to be able to save the membership card in the wallet and same on the Apple Watch wallet
I shouldn't have to log in with Facebook. I should be able to log in with my email and password, not with Facebook. You really shouldn't have to link accounts unless you want to. Deleting immediately!!!
Points don’t transfer with new app 1/5
I had well over 1700 points yet with the updated app they didn’t transfer like they said it would. Contacted customer support and never got a follow up. Deleted app
New app is HORRIBLE 1/5
By InNeed OfSleep
I need to add my missed points. Why is this even an issue?
Just put the feature back.
Why add money to my account if I can never use it? 1/5
The old app was 100% better than this new sham of an app they came out with. I go to smoothie king pretty consistently and never had this issue with the old app. Why would I want to add money to my account when I consistently have to pull out my card to pay because the app doesn’t work to pay? I have lost 20$ to this app that seem to be in limbo because despite the app saying you have 20$ to spend it never works when they scan it.
This is not an upgrade 1/5
- New point system is not beneficial
- App is finicky
- There’s no way to order ahead like Starbucks
- no apple wallet feature
This is not an upgrade
Rewards program downgraded, app buggy 1/5
I have been a loyal Smoothie King customer for years. This app has had so many problems no matter how many times they update it. Stores can’t scan barcode, stores tell me it doesn’t work, I end up many times having to email receipts to customer service to get points. Latest app is part of a complete overhaul of rewards: they basically cut your rewards in half, used to be for every $25 you got points equiv to $5 rewards/a smoothie, now for every $25 you only get $2 off. Latest update did not go smoothly, app would not even update for days while old one was dead, points did not transfer over until I contacted customer service. It’s a lot of hassle for not much reward and no incentive to go to SK over Planet Smoothie or Tropical Smoothie.
Terrible update 1/5
This update is terrible and it’s more work for the customer to earn points. High customer effort! Also I need the employees to ensure they ask us if we have the app so we can earn they don’t ask anymore and it’s frustrating. I forgot one day and she didn’t even give me a receipt or offer
Having a problem with the app? 5/5
If you missed points, then go to “Guest Support” > “Add receipt for Missed Loyalty Points”.
I WANT MY POINTS BACK 1/5
By REALLY AGGRIVATED
DON’T DOWNLOAD IT. YOU WILL LOSE YOUR REWARD POINTS!!!I recently moved over to this NEW VERSION app & lost ALL of my points.😡😡😡 it said they would transfer my points but it DIDN’T!!! I had enough points saved to get ONE FREE, $3 OFF OF ANOTHER, $2 OFF OF ANOTHER and a $1 OFF OF ANOTHER. Do you have ANY IDEA how long it took me to earn those points 😡😡 I am 58, live on a $900 a MONTH DISABILITY CHECK and I’m raising my niece & nephew, 8 & 10. THESE POINTS meant I could get them a little reward for good grades from school, helping me around the house or for just a day going to the park and getting a smoothie on the way home to cool off. But NO!!! You changed the app & it TOOK EVERY REWARD I HAD!!!! I WANT MY POINTS BACK PLEASE!!!
New app steals points 1/5
I was forced to update to the new app, and despite buying 10+ smoothies a week for myself/family I have not earned any rewards. I have had the same 800 points since early January. This new app is TERRIBLE!
Terrible app 1/5
Points never go through when I scan it in the store, I always have to manually submit the receipt to receive points.
Useless app 2/5
It is 2019 and you can't even order through the app (or online at all) and you can't scan receipts for points
HIGHLY UPSET!!! 1/5
I’m simply echoing everyone else’s frustrations with this upgrade. I too had lost all points with creating the new account and cannot get much help with this issue. The new app seems to be a step in the wrong direction. The old app was great and very user friendly.....I am very disappointed as, like many of you, getting points was the perk to keep me coming back. Not sure if that will happen anymore since this upgrade.
New update made me quit going to SK 1/5
With the new update I never acquire points or rewards, and they said they rolled over old points and rewards from before but they did not, so I missed out on all that. System was down a couple times I tried to earn points so I saved my receipt and entered it exactly as it says and you even take a pic of it to earn missed points. Threw away the receipt and got an email couple days later saying my receipt was not valid/accurate. Seriously? Been jipped and pushed aside when trying to communicate with customer service so many times that I have quit going. It just isn’t worth the hassle. So I will be taking my money elsewhere
Lost points 1/5
After the update I have not received any points for purchases and the app is so clunky it doesn’t work when trying to navigate to manually add points. The cashier seemed to not have any idea how the new app works and was not able to provide any guidance.
Where are my points? 1/5
I’ve had the same amount of points after my last 4 visits! I always asked the person at the window why my points was not added and she said that it takes a minute. Fair enough. I kept waiting, and same thing, gave the person my phone to scan and no points added. My last time was yesterday, same thing. Gave them my phone to scan and nothing. I asked the gentleman that was at the window why my points wasn’t showing up and he said there might have been some problems with the app. He told me to uninstall and then reinstall the app and that should help. NOPE! Still at the same points I had 5 days ago. Not happy. Please correct this or loose more customers.
Took a perfectly good app and screwed it up!!! 1/5
With the update and redesign, the app is no longer user-friendly and it’s a nightmare to navigate. If the goal was to drive away customers, Smoothie King achieved it!
Terrible App!!! 1/5
By Desi T
I went into Smoothie King and they told me about the app so I figured I might as well download it. Well, it has definitely not been beneficial to me at all. I ordered 2 smoothies the first time using it and got my points fairly quickly. A few days later I ordered two smoothies and never received my points. A week later I ordered a smoothie and still never received those points either. What’s the purpose of having an app to gain points and get rewards if it doesn’t function properly? Definitely a waste of an app and I will be removing it from my phone.
This is the dumbest app 1/5
You can’t why have a app if you can’t order from it fix y’all app this is crazy
The old app was SOOO much better! 1/5
There was nothing wrong with the old app. I hate the new one. It used to be very easy and clear to see when I was earning points, and easy to control when I used them, and they didn’t expire. When it switched to the new app (with no warning, by the way) I lost rewards dollars. And they can only be used in $2 increments. And they expire. And it’s confusing to track your points earnings. All in all a serious downgrade from the previous app. Hate it!!
Worst app ever 1/5
I was getting ready to get a 2$ 20oz smoothie because of T-Mobile Tuesday and I did this long process and I accidentally swipe out of it I try to do the process over again and it didn’t work so now I cannot get my 20oz smoothie for 2$
Scan Rewards function doesn’t work 1/5
I’m in the habit of drinking a smoothie every day as a meal replacement. I frequented SK and visited almost every day. However, when they updated the app the scan rewards function stopped crediting me for my purchases. Initially I scanned a few receipts manually and then ultimately emailed customer service about the issue. They asked me to submit bank records of our purchases to receive credit, which I did and they honored. The app has continued to fail me and therefore I stopped receiving my rewards and stopped patronizing SK.
If I could put zero stars I would !!! 1/5
Every time I scan to earn points it automatically take my rewards off of my app. So instead I just decide to get the rewards off my recipe which should be located in the settings ,but the setting is IMPOSSIBLE to find!
App hardly ever works 1/5
Freezes on categories, does not allow you to go back, so you have to close the app and then re open it to go back to the beginning, the coupons do not allow you to use them once they are loaded into your account.
Won’t add new points 1/5
Very frustrating, a big reason why I come here is because of the point system. Since the new update, I’ve not received any new points and there is no way to add them later with the receipt. So annoying.
New app update 1/5
With the new update, I have not been receiving my points. I’ve been to my local smoothie king about 4 times and not received any points from those transactions.
App Needs to allow Online Orders 1/5
App looks great but doesn’t allow online orders. Would be awesome to place a order online and use Apple Pay and get a notification once it’s ready. Skip the line and save some time