It never works!!! So many points just never logged because app doesn’t work. Horrible 1/5
By Kk Fly
Never works. Horrible
Great App, Great Smoothies & Great Staff! 5/5
My only suggestion would be to create a way to scan your receipts so that when we take the survey to get $1 off your next Smoothie the redemption code is stored within the app. That way we wouldn't have to save the receipts and carry them around waiting to redeem them.
Nothing but crashes 1/5
Fix the app!
Points system is unreliable 1/5
Unfortunately the points system is very unreliable. You have to manually enter your receipts if you ever want to see your rewards., I rarely ever see my points show up after store scans app. I have had to email their support multiple times nothing but issues and too much work for a loyalty app!!
Great app. Simple and easy to navigate through. Smoothie King is awesome and everyone there is very nice
Terrible software: impossible to use 1/5
Slow and unresponsive marking it impossible to access in store. What’s the point
Can’t view redeemed points! 1/5
By Classy Clarissa1
Every time I try to review my redeemed points the app closes plus I somehow loss my reward points without being able to use them.
Best Smoothies ever 5/5
You guys have the best smoothies ever! Love The Caribbean Way..Just a some advice though. Please work on customer service training on employees in the store on Highway 20 West in McDonough Ga. Because I already left Planet Smoothie due to lack of customer service.
Rewards not worth it 1/5
Basically one of the worst rewards system, I ever used. Each drink is $8 or $9 and your reward is $1 off never do you receive a free drink not even on your bday. The app constantly crashes - what is the point on updates anymore.
Does not load properly 1/5
By cant recognize internet
Keeps saying internet connection is required but I’m connected to the cellular network. Removed and re installed the app and still can’t use it anymore
So many glitches. Can't even update password info. Works when it wants to. Dont go to redeem screen until youre absolutely ready to scan because if you accidentally get out of that screen it counts as redeemed lose all your $$ off.....regardless if it was scanned or not. Majority of the time the scan & points never even capture. Most frustrusting app ever. It took me 5 days just recover my account due ton the new "so called" updates.
They said if you text their number you get a free smoothie, then they make you sign up for their app and they only give a $2 off the large one and say you dont get a free smoothie! Be ready to pay $$$ for all the sugar!
Not going back! Terrible service
This is the worst app ever I won’t recommend this app to no one can’t log in
Rewards section messed up 1/5
Went in yesterday and had my points drop from 6700 -> 670 after my app was scanned, even with a 1170 point purchase. When I click on redeemed the app crashes immediately. I’ve also never been able to change my password, because of the app crashing. The old punchcards were a much better system.
App is great at least 90% for me. 5/5
Can’t review the rewards history is my only problem, but I ❤️ the App.
Zero stars 1/5
The worst app ever. You have to turn on gps just to redeem rewards. And when you redeem a reward the other rewards disappear. The app continues to close on its own while using.
Don’t waste your time 1/5
This app is pure garbage. I had over 6,000 points and when I was going to redeem them for a free smoothie, I logged in and checked my points and it said I only have 61. So when I go to check my point history the app shuts down. I have never used the points before so there’s no reason they should have just disappeared. And the app is broken so that’s great.
Crashes and doesn’t work 1/5
Tried to claim $2 off for downloading the app. Didn’t work. App crashes whenever I try to view my activity. I don’t get how you can fail this badly at making such a simple app.
So frustrated 1/5
Get to my regular smoothie king and get told we can’t use our rewards today. I had already hit redeem and bam 2k worth of points gone and I couldn’t even use them and apparently there’s no way to get them back.
Fire your app developers smoothie king 1/5
So I hate this app and I hate the points system, but I am a loyal 3+ smoothies a week customer.
Today on “reasons this app should die in a trash fire” I used the app to add points (begrudgingly) and it proceeded to notify me every 30 seconds that there were points added until I deleted the app from my phone.
Good job dev’s, you just keep making me not want this garbage app on my phone more and more every update. Keep up the good work. 😡
My points magically disappeared 1/5
This app is a gimmick. I went from 3000 points at 5pm to 600 points at 10pm randomly. I need tho issue fixed ASAP. How inconvenient!
Haven’t had any issues until a few weeks ago. Points are disappearing weekly once they reach 4,000+. Tried checking “redeemed” and the app crashes... I spend about $60 a week and have nothing to show for it points wise.
♥️ smoothie king but app trippin 4/5
I love smoothie king and it’s incredible smoothies but app isn’t very up to dat I just received a email for a free smoothie up to $7 and as I walk into smoothie it shows only 4565 points which means $4 off
I would love for the app to be more accurate especially on timing
Manual adding points is a joke 2/5
Thought I’d try this app and didn’t realize I needed to have an employee scan it before I completed my order. I’m used to more user-friendly apps that make it easy to scan a receipt and automatically get credit for a purchase. I assumed this one would be the same ... was I wrong!
It’s a 3-step process: enter the date and time, the subtotal and then take a picture of the white receipt. Then it must be manually reviewed to receive your points. What’s with this madness? It is clearly possible to streamline and automate this process, as many other food service apps are doing this. Dev team, you can do better!
Worst app ever 1/5
It’s been a month and I have yet to receive any points through scanning and have scanned my phone every time upon purchase. I buy a couple a week. I’ve redeemed points only after scanning my recipe through the missed points tab. Now I’m not even getting my points from that either. My 8 year old could have made a better app than this one. I only gave it one star because I couldn’t give it zero.
The app doesn’t save your user name and password as most apps do, so every time we go to SK, we have to re-enter them, along with a phone number. It would be nice if you added the Touch ID to the app so we could log in that way as well. Sometimes points aren’t added when scanning the barcode on the app either
Worst app 1/5
By Princessa Royce
This app is no good I can earn points but I can’t redeem for anything wats the point in earning my points they can’t be used need to fix so I can use my points. So I’m earning points for nothing I can’t use the $2 $3 $4 $5 or get a free smoothie I have all these points for nothing that’s sad... ☹️😡🤬😤
Do better 2/5
If you’re going to have an app, please develop it so it can be the best it can be. It doesn’t have to be flashy, but can it at least not crash almost every time it is used? I heard Smoothie King is going to do ordering through the app in the future, but how if you can barely check your rewards status on the app?
Log in 1/5
I’m unable to log into my app I tried my email and password and it’s saying it incorrect I only have one email and password that I use so I know it’s correct😤
Location must be on the redeem points!?!? 1/5
This is ridiculous I have to allow you to track my location to redeem the points I’ve rightfully earned. There should be no reason for this feature to be on a smoothie app. Especially when I try to look back at my redeem history and the app crashes every time. I’m done with smoothie king, I’m taking my money else where.
Unstable and unreliable. 2/5
Points randomly disappear and the app crashes if you try to view activity.
Point system 4/5
By v hu efg huug
Wondering if there’s a fix in the works for viewing points redeemed. Every time I click on the view redeemed button the app closes.
App needs work/ prices too high 2/5
- ordering the app would be helpful. I live in dc and if I to pick between Starbucks and a smoothie... usually Starbucks wins because my drink it ready when I get off the train. No time for lines in a small store
- app is unreliable and freezes
- scratch off game discontinued... as if I ever won anything Anyways 😒
- prices have increased. There’s a lot of smoothie competition in dc. Vegan places and gyms in dc are priced similar but they use natural products. So smoothie king loses out sometimes.
Need a lot of work. Crashes and you lose your rewards. 1/5
Today I tried to redeem my 2$ reward for my birthday went to scan and the app crashed. The ladies at the smoothie king in lLouisville where no help. They basically said I did not run the process correct. I go back in the app and it crashed 95% of the time. I think I am going to HQ smoothies for now on.
App Fails to Update Points 1/5
By Bellaire Fella
I love Smoothie King, but the app often fails to update points after a purchase. So I always end up saving my receipts so I can enter them manually, which is a pain in the butt. Even when I’ve entered them manually, I’ve received emails back saying that they couldn’t use the receipt that I copied. It already takes too many purchases to receive a free smoothie, in my opinion. It takes 11-12 purchases to get a free smoothie. Then to have SK reply back and say that they can’t use your receipt is complete bulls***. The new corporate leadership they’re under needs to cut back on the greed and step up the service
I go to smoothie king frequently . Just today I went twice. Scanned the app both times, went to see my points and nothing not even any from previous times. Pointless app
When I found out about the rewards program I was so excited so I downloaded the app and filled out the rewards sign up only to find there was no button to submit it. Unlike most times I want to sign up but now I can’t.
This app is simply the worst app ever and when you contact them you get even worse customer service. Don’t expect to earn rewards just expect to pay full price all the time even with the rewards.
Still garbage 1/5
Why is this app so terrible? It’s supposed to do so little? You can’t update your password. You can’t use it without WiFi. Cut the r&d team at smoothie king. You guys should be ashamed of yourselves
Terrible App 1/5
The worst App ever!!!! I won’t even give it one star if I could!!! It’s that bad! Too much to write.
Need mobile payment option 1/5
By Jeca K
Would be a much better app if there was a mobile payment option and the option to link up Apple Pay to the app.
Thanks for the opportunity to save money on my smoothies. Here’s a 5. The best one of all time is in Fort Mill, SC. -Sean
Poor app 1/5
Requiring location services to be enabled in order to redeem your rewards! Really, not something I am interested in.
After new app update 1/5
I haven’t been able to log back in. Horrible
This is by far the most useless app ever. All my points went missing never even got to use them. When contacting the app support team they were absolutely no help. It was better when they had punch cards way back when. Don’t bother with this app.
App crashes 1/5
App crashes after having redeemed the reward. I’m now missing the points and cant access the QR code because the app keeps crashing
Resetting a Password is IMPOSSIBLE 1/5
I love Smoothie King’s smoothies. However, their app is IMPOSSIBLE right now! I got a new phone & downloaded the app. When trying to log in, I forgot my password so I requested for a new one. Once they sent me a temporary password, I was able to log in. But when I tried creating a new password, the update button would NOT WORK! I went through this process like 4 times & still ended up with the same results! I hope this issue is solved soon. I have over 5,000 points & I would hate to have to create a new account all together with 0 points.
Lost a 7 dollar reward and app crashes on redeemed 1/5
Had 8000 points to use on a large smoothie. Ordered it and while I was in the drive thru, redeemed the code. Driver in front took 10 min, phone fell asleep. Woke it when I got to the window, clerk scanned phone and asked for full price. I told her I just redeemed the 7dollar coupon, but she couldn’t find it. Trying to go to “Redeemed” to find the code on the app crashes it. 70-80 dollars in smoothies to get this is beyond ridiculous. Either the clerk lied and robbed my coupon or this sorry excuse for an app lost it. Either way, SK dropped the ball.
Points rarely works 1/5
I go to smoothie king about 3 times a week. I’m about to stop going at all because the past few weeks I haven’t gotten any points earned even though they’ve scanned it every time. Also, 2000 of my points were taken but no discount was given.