Unstable and unreliable. 2/5
Points randomly disappear and the app crashes if you try to view activity.
Point system 4/5
By v hu efg huug
Wondering if there’s a fix in the works for viewing points redeemed. Every time I click on the view redeemed button the app closes.
App needs work/ prices too high 2/5
- ordering the app would be helpful. I live in dc and if I to pick between Starbucks and a smoothie... usually Starbucks wins because my drink it ready when I get off the train. No time for lines in a small store
- app is unreliable and freezes
- scratch off game discontinued... as if I ever won anything Anyways 😒
- prices have increased. There’s a lot of smoothie competition in dc. Vegan places and gyms in dc are priced similar but they use natural products. So smoothie king loses out sometimes.
Need a lot of work. Crashes and you lose your rewards. 1/5
Today I tried to redeem my 2$ reward for my birthday went to scan and the app crashed. The ladies at the smoothie king in lLouisville where no help. They basically said I did not run the process correct. I go back in the app and it crashed 95% of the time. I think I am going to HQ smoothies for now on.
App Fails to Update Points 1/5
By Bellaire Fella
I love Smoothie King, but the app often fails to update points after a purchase. So I always end up saving my receipts so I can enter them manually, which is a pain in the butt. Even when I’ve entered them manually, I’ve received emails back saying that they couldn’t use the receipt that I copied. It already takes too many purchases to receive a free smoothie, in my opinion. It takes 11-12 purchases to get a free smoothie. Then to have SK reply back and say that they can’t use your receipt is complete bulls***. The new corporate leadership they’re under needs to cut back on the greed and step up the service
I go to smoothie king frequently . Just today I went twice. Scanned the app both times, went to see my points and nothing not even any from previous times. Pointless app
When I found out about the rewards program I was so excited so I downloaded the app and filled out the rewards sign up only to find there was no button to submit it. Unlike most times I want to sign up but now I can’t.
This app is simply the worst app ever and when you contact them you get even worse customer service. Don’t expect to earn rewards just expect to pay full price all the time even with the rewards.
Still garbage 1/5
Why is this app so terrible? It’s supposed to do so little? You can’t update your password. You can’t use it without WiFi. Cut the r&d team at smoothie king. You guys should be ashamed of yourselves
Terrible App 1/5
The worst App ever!!!! I won’t even give it one star if I could!!! It’s that bad! Too much to write.
Need mobile payment option 1/5
By Jeca K
Would be a much better app if there was a mobile payment option and the option to link up Apple Pay to the app.
Thanks for the opportunity to save money on my smoothies. Here’s a 5. The best one of all time is in Fort Mill, SC. -Sean
Poor app 1/5
Requiring location services to be enabled in order to redeem your rewards! Really, not something I am interested in.
After new app update 1/5
I haven’t been able to log back in. Horrible
This is by far the most useless app ever. All my points went missing never even got to use them. When contacting the app support team they were absolutely no help. It was better when they had punch cards way back when. Don’t bother with this app.
App crashes 1/5
App crashes after having redeemed the reward. I’m now missing the points and cant access the QR code because the app keeps crashing
Resetting a Password is IMPOSSIBLE 1/5
I love Smoothie King’s smoothies. However, their app is IMPOSSIBLE right now! I got a new phone & downloaded the app. When trying to log in, I forgot my password so I requested for a new one. Once they sent me a temporary password, I was able to log in. But when I tried creating a new password, the update button would NOT WORK! I went through this process like 4 times & still ended up with the same results! I hope this issue is solved soon. I have over 5,000 points & I would hate to have to create a new account all together with 0 points.
Lost a 7 dollar reward and app crashes on redeemed 1/5
Had 8000 points to use on a large smoothie. Ordered it and while I was in the drive thru, redeemed the code. Driver in front took 10 min, phone fell asleep. Woke it when I got to the window, clerk scanned phone and asked for full price. I told her I just redeemed the 7dollar coupon, but she couldn’t find it. Trying to go to “Redeemed” to find the code on the app crashes it. 70-80 dollars in smoothies to get this is beyond ridiculous. Either the clerk lied and robbed my coupon or this sorry excuse for an app lost it. Either way, SK dropped the ball.
Points rarely works 1/5
I go to smoothie king about 3 times a week. I’m about to stop going at all because the past few weeks I haven’t gotten any points earned even though they’ve scanned it every time. Also, 2000 of my points were taken but no discount was given.
Awful App 1/5
Works 25% of the time and you constantly have to upload receipts for points.
All it does is crash!!!!
App consistently crashes any time I try to look at my points redeemed. Please fix.
Horrible App 1/5
Every time I go to a smoothie king my app says “ can not access app without internet connection”. SK says they dint have internet WiFi services. I have contacted app and SK to which no one helps me. I have so many points I can’t redeem!
Not worth the hassle. Points aren’t scanned or earned. Cashier has to manually key them in or you have to upload the receipt to receive credit.
I’ve bought upwards of 20 smoothies by this point without receiving any rewards. I’ll keep trying because I’m stubborn and I’ve spent a lot of money on smoothie king so I would like to someday get a little benefit.
I understand that this is a buisness and they really do not have to have a rewards system in place, but if they’re going to continue with it, it could use some reevaluating. Why would they spend the time/money making an app that doesn’t do very much? I’m not sure. But I’ll keep hanging on and hope they try to make it better!
Gets worse all the time!!!!! Totally done trying to get it to work the way it is supposed to. 1/5
By not doing anymore
Will not be going to Smoothie King anymore!!!
Becoming useless 1/5
By iPod USER 27
Not getting my points after purchases. App crashes when I try checking my activity. The app was a good incentive to earn discounts and free smoothies. Haven’t seen an update or attempt to fix it.
Smoothie King 1/5
App doesn’t work .... it’s a joke. Then the help says you are the only one that has a problem . Very laughable. No way to reach any one in corporate! Totally unusable!
Most importantly, I got the app to earn and redeem points for discounts and a free smoothie but every time I check for my points they’ve disappeared. Sometimes they don’t show up at all. The app crashes if you try to see your earning and use activity. App runs slow to the point I just go to the website to look at the menu. As of today, April 27 2018, it says the app’s last update was 4 months ago. You need to get it together and fix these issues. You’ve got tons of angry customers listing these same issues here in the reviews. FIX IT. I should have earned 2 free smoothies by now. I’ve decided to make my smoothies at home now.
Can’t sign in?? 1/5
I’ve tried repeatedly to sign in after getting a new phone with no luck. It keeps telling me my email is wrong, and then that the email is invalid when I try to reset the password. Best of all is I can’t sign up for a new account because the old one is linked to my phone number!
Not impressed. 2/5
The app runs ridiculously slow with whatever the last update was. Please fix.
The app freezes on a regular basis, points disappear and has many glitches. It’s frustrating.
App crashes 3/5
App crashes when I check my redeemed points under activity
Points Are Not Adding When Scanned 1/5
By Will 7931
I’ve bought several smoothies and my points have remained the same. This has been over the course of a couple of weeks.
App crashes when trying to view redeemed points, doesn’t register earned points when scanned at store. Love the idea of a rewards program, just wish it worked properly.
Crashes, and Force Closes 1/5
This app worked well for about two weeks. I’m not sure what the issue is but it is continuing to crash now. I can’t view the rewards I’ve redeemed and recently I had well over 5,000 points. I was in the process of selecting to redeem $5 off when it forced closed, and upon re-opening the app, ALL my points disappeared.
Horrible don’t waste your time 1/5
App decides to crash AFTER I purchased a smoothie . The line was long as the cashier and customer in the drive through passed the phone back and forth , literally for 10 minutes . I’d rather go to tropical cafe or GNC from this point . The points didn’t take from my last purchase . My phone barcode was scanned twice because it “ didn’t take “ the first time . Never again!
No longer works 1/5
Cannot get points, always at zero
New location, Great Service 5/5
I love my Wappengers Falls Smoothie King great service, accurate orders, great flavors, I had missed my Penn Station and Carl Place Locations so much, very happy to have this new location near by. Shot out to Glen Rock location, great customer service.
Password requirement 2/5
Password claims to require a min of 7 characters but requires exactly 7 characters. I’ll never remember my password because my typical password is more than 7 characters. Guess it’s not a big deal if I stay logged or don’t get a new phone🤷♀️
Points don’t register.. 1/5
Don’t bother. The app is buggy and my past two visits, my points didn’t even register.. so basically useless app..
Point update 2/5
Doesn’t credit your point account until days later.
App works great 4/5
From my experience with the app so far, it seems to work just fine. The only thing I noticed is that when I click “redeem” the app crashes. Just a minor bug that I am sure the dev team can recreate and push out a fix. Other that, great job guys.
App doesn’t load 1/5
At one point I was able to open my app with no problem. In the last month it always says “no internet connection.”
I have a few points I want to redeem but I can’t because the app won’t pull up. 😔😔
It’s frustrating, I just want to redeem my free smoothie from time to time and my few bucks off after I earned them.
App Used to be Better 2/5
I happened to be taking my kid to his favorite store GameStop when I notice this little smoothie place next door. I decided to stop in and see what it was about. I’m glad I did. However the price for a single smoothie is outrageous. If you wanted to come here everyday to get a smoothie at least once a day you would be spending a small fortune. I tried it for about 2 weeks and decided it was way too much frivolous spending for me. Now as for my title about the app being better, it was so much better in the past when it first came out. Even had a little scratch off game where every time you checked into the store you would have a chance to win money off or possibly a free smoothie. Reward points are hard to rack up especially if you decided to cut your spending limits here like I did. Before they changed the app up I was spending a lot more at SK even though I decided to visit less I was still in the store at least 3 times a week where previously it was daily sometimes twice a day. Now it’s 2 to 4 times a month.
App is terrible. Your points take at least 24 hours (if not longer) to show up. Freezes and quits every time I use it. I hold my breath when I use it, hoping it will stay open long enough for me to do one thing.
Just writing a review cause i love smoothies lol
My Rewards 5/5
I earn all my points and use them all the time!! Missed Points is a plus!
Earn free smoothies 5/5
By Marc Eberhart
Fix the App! 2/5
By Da Newman Paladin
When I go to look at My Activity the app decided to shut down and boot me out every time. Fix this already! Also the Application hasn’t been reading my points and the times I have gone to Smoothie King the points don’t accumulate.