No points 1/5
I updated the application (2/14/19), now the application does not recognize me. Furthermore, the previous points that I accumulated are no where to be found. Please don’t cheat me out of my points.
Membership cards 2/5
I had a bit of trouble with the membership cards. It would be nicer to be able to save the membership card in the wallet and same on the Apple Watch wallet
I shouldn't have to log in with Facebook. I should be able to log in with my email and password, not with Facebook. You really shouldn't have to link accounts unless you want to. Deleting immediately!!!
Points don’t transfer with new app 1/5
I had well over 1700 points yet with the updated app they didn’t transfer like they said it would. Contacted customer support and never got a follow up. Deleted app
New app is HORRIBLE 1/5
By InNeed OfSleep
I need to add my missed points. Why is this even an issue?
Just put the feature back.
Why add money to my account if I can never use it? 1/5
The old app was 100% better than this new sham of an app they came out with. I go to smoothie king pretty consistently and never had this issue with the old app. Why would I want to add money to my account when I consistently have to pull out my card to pay because the app doesn’t work to pay? I have lost 20$ to this app that seem to be in limbo because despite the app saying you have 20$ to spend it never works when they scan it.
This is not an upgrade 1/5
- New point system is not beneficial
- App is finicky
- There’s no way to order ahead like Starbucks
- no apple wallet feature
This is not an upgrade
Rewards program downgraded, app buggy 1/5
I have been a loyal Smoothie King customer for years. This app has had so many problems no matter how many times they update it. Stores can’t scan barcode, stores tell me it doesn’t work, I end up many times having to email receipts to customer service to get points. Latest app is part of a complete overhaul of rewards: they basically cut your rewards in half, used to be for every $25 you got points equiv to $5 rewards/a smoothie, now for every $25 you only get $2 off. Latest update did not go smoothly, app would not even update for days while old one was dead, points did not transfer over until I contacted customer service. It’s a lot of hassle for not much reward and no incentive to go to SK over Planet Smoothie or Tropical Smoothie.
Terrible update 1/5
This update is terrible and it’s more work for the customer to earn points. High customer effort! Also I need the employees to ensure they ask us if we have the app so we can earn they don’t ask anymore and it’s frustrating. I forgot one day and she didn’t even give me a receipt or offer
Having a problem with the app? 5/5
If you missed points, then go to “Guest Support” > “Add receipt for Missed Loyalty Points”.
I WANT MY POINTS BACK 1/5
By REALLY AGGRIVATED
DON’T DOWNLOAD IT. YOU WILL LOSE YOUR REWARD POINTS!!!I recently moved over to this NEW VERSION app & lost ALL of my points.😡😡😡 it said they would transfer my points but it DIDN’T!!! I had enough points saved to get ONE FREE, $3 OFF OF ANOTHER, $2 OFF OF ANOTHER and a $1 OFF OF ANOTHER. Do you have ANY IDEA how long it took me to earn those points 😡😡 I am 58, live on a $900 a MONTH DISABILITY CHECK and I’m raising my niece & nephew, 8 & 10. THESE POINTS meant I could get them a little reward for good grades from school, helping me around the house or for just a day going to the park and getting a smoothie on the way home to cool off. But NO!!! You changed the app & it TOOK EVERY REWARD I HAD!!!! I WANT MY POINTS BACK PLEASE!!!
New app steals points 1/5
I was forced to update to the new app, and despite buying 10+ smoothies a week for myself/family I have not earned any rewards. I have had the same 800 points since early January. This new app is TERRIBLE!
Terrible app 1/5
Points never go through when I scan it in the store, I always have to manually submit the receipt to receive points.
Useless app 2/5
It is 2019 and you can't even order through the app (or online at all) and you can't scan receipts for points
HIGHLY UPSET!!! 1/5
I’m simply echoing everyone else’s frustrations with this upgrade. I too had lost all points with creating the new account and cannot get much help with this issue. The new app seems to be a step in the wrong direction. The old app was great and very user friendly.....I am very disappointed as, like many of you, getting points was the perk to keep me coming back. Not sure if that will happen anymore since this upgrade.
New update made me quit going to SK 1/5
With the new update I never acquire points or rewards, and they said they rolled over old points and rewards from before but they did not, so I missed out on all that. System was down a couple times I tried to earn points so I saved my receipt and entered it exactly as it says and you even take a pic of it to earn missed points. Threw away the receipt and got an email couple days later saying my receipt was not valid/accurate. Seriously? Been jipped and pushed aside when trying to communicate with customer service so many times that I have quit going. It just isn’t worth the hassle. So I will be taking my money elsewhere
Lost points 1/5
After the update I have not received any points for purchases and the app is so clunky it doesn’t work when trying to navigate to manually add points. The cashier seemed to not have any idea how the new app works and was not able to provide any guidance.
Where are my points? 1/5
I’ve had the same amount of points after my last 4 visits! I always asked the person at the window why my points was not added and she said that it takes a minute. Fair enough. I kept waiting, and same thing, gave the person my phone to scan and no points added. My last time was yesterday, same thing. Gave them my phone to scan and nothing. I asked the gentleman that was at the window why my points wasn’t showing up and he said there might have been some problems with the app. He told me to uninstall and then reinstall the app and that should help. NOPE! Still at the same points I had 5 days ago. Not happy. Please correct this or loose more customers.
Took a perfectly good app and screwed it up!!! 1/5
With the update and redesign, the app is no longer user-friendly and it’s a nightmare to navigate. If the goal was to drive away customers, Smoothie King achieved it!
Terrible App!!! 1/5
By Desi T
I went into Smoothie King and they told me about the app so I figured I might as well download it. Well, it has definitely not been beneficial to me at all. I ordered 2 smoothies the first time using it and got my points fairly quickly. A few days later I ordered two smoothies and never received my points. A week later I ordered a smoothie and still never received those points either. What’s the purpose of having an app to gain points and get rewards if it doesn’t function properly? Definitely a waste of an app and I will be removing it from my phone.
This is the dumbest app 1/5
You can’t why have a app if you can’t order from it fix y’all app this is crazy
The old app was SOOO much better! 1/5
There was nothing wrong with the old app. I hate the new one. It used to be very easy and clear to see when I was earning points, and easy to control when I used them, and they didn’t expire. When it switched to the new app (with no warning, by the way) I lost rewards dollars. And they can only be used in $2 increments. And they expire. And it’s confusing to track your points earnings. All in all a serious downgrade from the previous app. Hate it!!
Worst app ever 1/5
I was getting ready to get a 2$ 20oz smoothie because of T-Mobile Tuesday and I did this long process and I accidentally swipe out of it I try to do the process over again and it didn’t work so now I cannot get my 20oz smoothie for 2$
Scan Rewards function doesn’t work 1/5
I’m in the habit of drinking a smoothie every day as a meal replacement. I frequented SK and visited almost every day. However, when they updated the app the scan rewards function stopped crediting me for my purchases. Initially I scanned a few receipts manually and then ultimately emailed customer service about the issue. They asked me to submit bank records of our purchases to receive credit, which I did and they honored. The app has continued to fail me and therefore I stopped receiving my rewards and stopped patronizing SK.
If I could put zero stars I would !!! 1/5
Every time I scan to earn points it automatically take my rewards off of my app. So instead I just decide to get the rewards off my recipe which should be located in the settings ,but the setting is IMPOSSIBLE to find!
App hardly ever works 1/5
Freezes on categories, does not allow you to go back, so you have to close the app and then re open it to go back to the beginning, the coupons do not allow you to use them once they are loaded into your account.
Won’t add new points 1/5
Very frustrating, a big reason why I come here is because of the point system. Since the new update, I’ve not received any new points and there is no way to add them later with the receipt. So annoying.
New app update 1/5
With the new update, I have not been receiving my points. I’ve been to my local smoothie king about 4 times and not received any points from those transactions.
App Needs to allow Online Orders 1/5
App looks great but doesn’t allow online orders. Would be awesome to place a order online and use Apple Pay and get a notification once it’s ready. Skip the line and save some time
Worthless App and Virtually Useless 1/5
Does not transfer points earned from old app. And the navigation is terrible which takes you back to the home page every time you want to see a different menu item. Points take forever to accumulate as you need 2500 points to earn one free smoothie (this equals buying 25 or so overpriced smoothies at $8-$10 each for a medium. Not to mention it freezes almost every time you use it.I’m deleting immediately. Jamba Juice has seemed to figure it out so I guess Smoothie King is too cheap to develop a descent app
Can’t add missed points 1/5
With the new app you can’t add missed points to your account. They need to bring this feature back!
No points 1/5
App doesn’t add my points. I’ve been to Smoothie King multiple times and the staff even told me to download it. However it seems to be a developer issue in which the points don’t add up or accumulate. Please fix!
Y’all ain’t slick! 1/5
I had 7000 points accumulated. The app took those points away and gonna send me an email offering me a free smoothie. I was proud of my 7000 points. I haven’t been to smoothie king in months because of that. Kind of made me upset.
New app stinks. I don’t understand how anything works. 1/5
Big step backwards with update.
New App doesn’t add your points 1/5
Ever since the new update points are NEVER accumulated. I’ve had to write in to complain and still didn’t get credit for all the smoothies I’ve been purchasing. With the old app it may take an hour or so to update the recent purchase but with this app you will NEVER SEE IT. I usually get a smoothie from here AT LEAST 3 times a week but lately I’ve gone maybe once a week because it’s not worth it anymore. I’ve never had to worry about retaining my receipt and even a few times when I did keep it to submit it through the app, the numbers still didn’t change. You don’t have the option to choose when you use your rewards and it’s only $2 off versus the once free smoothie.
The WORST app, WORST points system. 1/5
The owners of smoothie king have to be so greedy to take away a simple point system that rewarded customers, especially now that they have made the drinks melt faster with the switch from Styrofoam to plastic. This place is horrible now. Too bad I once LOVED smoothie king.
The point system looses points
I’m not putting my credit card into a unsecured app
Terrible App 1/5
The ONLY way I get my points is if I add money onto the app! I’ve submitted three receipts and all three were denied! They need to take customer service lessons and app lessons from STARBUCKS!
By no snoothies for me
With this new app there is NO way too add your points.. the person taking the order scans my phone and no points are added! This is ridiculous...and no way to scan receipts.
You need to go back to the old app.
Would be a 5 star if I could add my missed points 1/5
By Cino Evil
This might be my first written review ever. This is junk. I don’t know if it was left out intentionally so people can’t redeem if they happen to forget about their points. I spend $10.86 on my order every time and I want my points. If the problem isn’t fixed then I’ll be calling corporate every time to get them added. If they can’t get added I won’t be buying. 🤷🏻♂️ Can’t take that feature away and think people will be alright with it. 🤬Once this issue is resolved with a new update I will gladly change to a 5 star.
Ooh yeah let me add to this review. My points seemed to be cut in half when I transferred them over to the new app. So if that’s how y’all are doing business now, and y’all think y’all are going to change the point system and try to make us loyal customer purchase double the amount of smoothies to get a free one... lol then you’ve got it all wrong. Until someone clears the air through a response I will not be buying or supporting “The King” anymore. I can take this $11 a day somewhere else and I’m sure other people will too.
The money you guys are trying to save by changing the point system, you will lose even more in loyal customers.
Don’t download 1/5
By this guy 815
This App is garbage! Can’t get reward points and can’t redeem them either. It will allow me to “add” points. Even though you will have to send an email to tech support to get them. If you try to redeem your rewards the app closes.
Terrible app 1/5
I swear if I could give if a zero I would. The app is just terrible the people who work at the stores know nothing and not very helpful just mean. All together I’m just going to stop drinking smoothies from smoothie king. Do better guys.
The app crashes when I try to view my points. Email offers do not transfer into the app. My transactions and points have not been updated.
Doesn’t work 1/5
Doesn’t give points when they scan at the store. So... kind of a pointless app. Been scanning for weeks and purchase at least 3 times per week. 0 points.
Terrible App 1/5
I really like smoothie King but the app is terrible. I scan my app each time I go in and I never see my points. I'm constantly having to upload my receipt after my purchases and it's annoying.
No more updates 1/5
Not really sure why they keep updating this app. Every update they make the user interface worse, harder to ever get rewards, and more glitchy. They also keep forgetting to add the reason this app should exist, to order online. I love smoothie king, but this app is garbage.
Update: as of the most recent update the scanning feature never gives you your points... not sure why anyone is still using this
Horrible Update 1/5
Idk why they changed it the way they did, but it’s really bad and makes no sense now. None of my points are added to my account after I scan my phone which I do every time, and the point system is a lot less incentivizing than the last one.
Hate new App Update 1/5
The old app had its issues but this new app is not as user friendly. Where do I go to report missing points?
My kids and I really love Smoothie King but based on these reviews it’s not worth the effort Witt this app. And the price of the Smoothies are really outrageous. I cut it down now to maybe a twice a month treat at best. LOWER YOUR PRICES!!
App desperately needs an update 1/5
Every time I try to click on the rewards section, the app crashes and closes. The first time I log into my account it’ll show my rewards but if I go to any other page and then come back to the home screen, my rewards show 0. Ever since the “updated” to the new system, I’ve had nothing but problems.