Cannot delete cards that have a 0 balance, cannot combine cards that have a low balance, and cannot use 2 cards at the same time without getting error messages.
Love my Idalou sonic 5/5
By Earth Texas
Idalou sonic is always awesome. The food is great and the service is awesome. Go Wildcats.
No Gift Cards 1/5
By Unhappy Burger Eater
I will never order using this app as long as I have to purchase a gift card first.
Recent credit card breach, will not be using 1/5
By Bella Signora
Wants me to add my credit card to the app. Since they recently had a breach and over 500K people were affected, will NEVER be adding my info to this app or eating at Sonic. Even though I ❤️ their chili cheese coneys and extreme tots, they do not deserve my business if they can’t keep my private information secure!!!
Best Sonic 5/5
Humboldt, TN Sonic is the BEST!
Didn’t get my free slushie 🤷♀️ very disappointed!
Please add tip capability! 4/5
I like the app and haven’t ever had any issues with it. It would be great if you could please add the ability to tip your car hop. That would make it a 5 star experience!
Like the app but... 4/5
By Moxie photo
It does not work at many of the Sonics in San Antonio
Great idea! UPDATE 4/20/18 5/5
The app kicked me out 2 months ago after hitting my charge card for over $200.00. I have yet to get back into the app. I can not get in touch with anyone who can answer my questions or help me get in. I did love the convenience but am just pushed off now!!! If they have someone in customer service I would love to talk to them!
I love my sonic and I travel to a lot of cities with work. This app makes it so easy to find a sonic once I land in any city! Paying with the app is super easy! I love the ease of use.
Not sure why Sonic changed a great app but the recent update rarely allows me to use the app. I can hardly get logged in before I get an error that "something went wrong". Can you guys just go back to the old app that worked great?
So far this app has been working for me with out a single problem.
Deactivated for no reason 1/5
The app has been de-activated for no reason twice, both times with a balance remaining. Sonic customer service is not good and they’re answer has been to open another account with a different email address. I’m out of email addresses now and they still have my money.
Thanks for not letting me use my money 1/5
It has happened twice now that when I go to pay through the app it gets stuck on processing the payment and the stall clocks out on the time window to pay so I end up having to pay when the car hop gets to my car... so you’re welcome for the money I loaded on the app and thanks not letting me use my own money...
Can’t pay with app without buying a sonic card 1/5
I added my credit card thinking once it was in the app, it would allow me to pay with it. Nope. It allows me to buy a sonic card with it in increments of $5.00. I assume I can then use the card but really? Why?
If my order costs $6.50 I would like to be able to drive to the restaurant, hit a button, and have a $6.50 charge on my card and then get my food.
I gave this app 1 star. It probably wasn’t a fair rating but that was the lowest available.
Easy to use 5/5
Love the rewards. Wish there was a way to add a tip to the carhop on the app.
Great app 5/5
Really easy to use :)
Sonic review 5/5
Sonic in Southgate is ALWAYS good!! 😁👍
To “I hope the bugs are only in the app” 5/5
You have to sign up or create an account. If you click the little person in the bottom left corner of the app, it will ask you to log in with Facebook or create an account.
Once that’s done, you have to verify your account (by a link they send you in email).
Then all you have to do is go back into the app, click the little person again; and it’ll show you your available rewards.
Hope that helps.
...what’s the point? 1/5
We downloaded this app thinking it would make it easier to place our orders and have them ready so our kids wouldn’t have to wait as long...we can’t.
I thought I’d be able to prepay for my food through the app...I can’t. Instead I have to do a convoluted transfer where I use my debit card to buy and load a Sonic card for a whole dollar amount - effectively wasting extra money - which can then only be used at the stall when ordering....so why not just use a card in the first place?
The rewards are kind of pointless too because no one knows how to use them at our Sonic. We say we have a reward and then they never check or verify. Soooo...Free/slightly cheaper food I guess? It just seems like a whole lot of waste of time and download space.
By 14 years ready to GO
App is great but the service @ 13211 Raceway Drive Northlake, Texas 76262 very slow staff is need of some training.
Great app 5/5
By G Nunn
This app is great - a real timesaver
It is not logical. 2/5
By Captor Jones
If you can pay through the app, your rewards should “redeemable” through the app. I have lost several promos by selecting redeem. It disappears to found no more. Frustrating.
Worst f**king app ever 1/5
Would not let me pick my location to pay. You have to but a Sh***y gift card to pay for it instead of using your card.(not smart at all) and then if you cant use the card there is NO WAY to get your money back...
By far the dumbest app ever made. 😡😡😡🤬🤬🤬🤬
By Dj Kautiouz
Good app, I like it and easy to use.
Gift cards 3/5
I added all of my gift cards to my app. Now they all have amounts left too small to use. I wish there was a way to use up these amounts without reloading each card. I also have had trouble using the app at some Sonics and mgr couldn’t even help.
Great job! 5/5
By Justin Ejay
Love it 5/5
DO NOT USE!!! 1/5
This app is a fraud. It lets you purchase something once and then logs you out. Once you try to log back in, it says your account can’t be found even if you had money left on your sonic card. I created 2 separate accounts both being canceled all the while still having over $5 left on each sonic card. Do Not Use App people!!!
Why prepaid card? 1/5
I don’t understand why this is the only restaurant that makes you buy a prepaid card to pay. No other fast food require this. I won’t use the app until this is changed.
Decent app, needs ordering in-app and tipping ability 2/5
Never works for payment 1/5
It use to work, but for the last few months I can’t get payment to go through the app and no one at any location I’ve been to knows how to use app to pay. So I’m stuck having to pay out of pocket 😡
Doesn’t work 1/5
I have deleted and reloaded this app twice already and it still doesn’t work! It stops on the Sonic screen and after a minute closes out without going any further. The last time it actually got past that it appeared to work. I got a receipt on my screen, however the carhop said it didn’t process in their system! How do I get my money back that I put on this app to use to pay for Sonic Purchases??
Barley any rewards and had to put $10 minimum on my gift card to pay from the app. All I wanted was milkshake. Two thumbs down as well as 1 Star
Love the AP. Needs One Thing 5/5
By Danielle Real
We love using the AP. It’s very convenient at usable at all local locations. I only wish....it let you tip. There is no feature for that and sometimes I don’t have cash. A feature to round up to the nearest whole dollar would be wonderful.
Cool & refreshing!
I did use this app a lot but… 1/5
I did use this app a lot but now it won’t let me log in! so there goes any money and rewards I had loaded on it. Support for the app was useless and ridiculous. Thanks a lot.
Saving Money!!! Yummm! 5/5
I added the sonic app to get some free slushy from ya guys and now I am getting a ton a coupons and deals! I am saving money!
Time limit on ordering 4/5
Love the app and easy to pay if your server starts taking your order fast enough. If not you will be kicked out and cannot use your gift card... 🙁
I absolutely love this app. 10/10
Rewards and easy management! 5/5
I sometimes use my sonic app to get coupons/rewards. But today I learned one of the best things about it!! You can transfer the balances of old, likely lost, Sonic gift cards to a card you still have! I am totally blown away. All the time I lose them, or they have $1 left so I chunk them. This is an amazing way to do it! It makes me love Sonic even more!
By Yello-dinos/buggy forever.21
Downloaded app purchased gift card used gift card had money left over money and gift card did a Houdini and disappeared, don’t use app, sonic is taking money.
Fantastic app 5/5
By Blackwoods _15
Love that the app has the menu <3
Terrible customer service, insecure transactions 1/5
Recently Sonic had issues with their transaction security and my card was mishandled. I had $11 on my sonic card but now there is $0.00 and the app won’t allow me to view my recent transactions. I tried to contact sonic but there hasn’t been any correspondence. This is awful.
No Ordering Straight From App 1/5
The ability to order straight from the app needs to be added like Chick-fil-A and McDonald's. Logging in and then having to press red button and tell them what you want does not make sense.
I love it 5/5
Go a free slushes
What a crock! 1/5
I really just wanted to save time and money, but NO. Not possible with this app.
1. Why do I HAVE to have a Sonic Card in order to pay? It’s just a way for Sonic to make money off gift card purchases off your food order, apparently. So, if you have a $15 Sonic card, and your order is $15.75, you have to reload another $10 in order to pay through the app. Why? Why can’t I choose the amount to reload?
2. Why can I not order through the app? I just want to create an order, PRE-PAY, check-in, and have my food prepared. I can do that through other food service apps, so why do I still have to push the red button and order from the employees with this one?
This app defeats the purpose of having an app for food services.
What the crap is this payment system?!? 1/5
Seriously though?! I have to put money on a GIFT CARD to pay for my food??? You couldn’t have told me this BEFORE you made me make an account?
Superb service ref: Angel Arguijo 5/5
I’ve been coming to this particular Sonic for years & I know for a fact that customer service has improved leaps & bounds since Angel Arguijo has became a team member. She is absolutely awesome, always smiling, always cheerful & always making sure your order is correct.
Three things you should NEVER get rid of:
1) Sweet Tea
2) Twisted Pretzels
3) ANGEL ARGUIJO
The worst restaurant app out there!!! 1/5
I wish I could give it zero stars! Most of the time it will not work. Most of the time I have to pay cash instead of using the money on the gift card because the stupid system won’t work! Plus I can not consolidate gift cards to one card.