Flash out 1/5
The app doesn’t work at all on iOS. Please update the app to let it work at least.
Help! Audio extremely low after upading to 6.1.15 1/5
Just updated to latest 6.1.15 on my WH-1000XM3 headphone. Update completed without any interference. However, when playing a song from apple playlist or a source from youtube, audio output is extremely low, despite the speaker volumn is maxed out on the phone. Tested again without the headphone to confirm and audio output level is fine without it. Tried with the headphone again while having the headphone app opened, noticed under now playing song, the speaker slide is default to its lowest, I slided it over to increase the volumn helps only within that moment of sliding. As soon as I let go of the volumn slider, it defauts back to the lowest setting again, and nothing I can do about it. Note this is all happened while the phone speaker volumn is at its max level. Please help fix this, headphone is deemed useless now as the volumn is extremely low when using it.
Using Sony WH-XB900N 5/5
I don’t know how this app has so many bad reviews, for me it’s works well. So here’s a good one. No problems so far either with my headphones. Funciona la app perfecta.
Copy one airpods pro feature!! 4/5
This app is great and Sony actually makes consistent software updates that have continued to improve the listening experience. Most notably, much improved call quality in recent updates, built in EQ, ability to change the functionality of each earbud, ability to change the level of ambient sound.
I do have one suggestion - rather than needing to hold the earbud to have audio pass-through, change it to a long press (like airpods) so I don't look like I'm in the CIA when I'm trying to hear people.
Also, it would be nice to be able to choose which modes you are able to cycle through. I pretty much only use noise canceling or ambient sound, but not the ambient sound off mode.
Anyways, keep up the great work. This app is miles beyond others so I don't know why there is so much complaining.
Great app, some suggestions 5/5
By Loopdy Loop 2098
When I got my Sony WH 1000xm3 in early March last year, the app was terrible. Now, almost a year later, most of the glitches are fixed, noise cancelling works better, and the features work better. However I have a few suggestions:
- Siri Shortcuts (Hey Siri, turn on noise cancelling) This works on certain Beats products like the Studio3, Solo Pro, and AirPods Pro.
- Control Center toggle for noise cancelling and Ambient Sound
- Toggle for bang/clap detection on the xm3 headphones. It can sometimes be annoying
- Toggle for Blinking LED
- Multilevel ANC. For me this is unnecessary, but Bose has it and Sony should also have it
- Create your own gestures for different actions. (ex. Swipe and hold for wind noise reduction, 2 finger tap for equalizer reset, 2 finger swipe for bass effect (on Extra Bass devices)
- Support for tablets (use on my Apple iPad 2018 shows as the phone app
- Support for Mac, PC, and Bluetooth Smart TVs
- Jack D. Knight
Love my headphones but... 4/5
By Eddie Harris
This software update to 4.1.1 is really bad. I’m having connection issues from my phone to the headphone, music is cutting in and out whether I’m on wifi, cell service, or in airplane mode.
Love the products, love the sound quality.
PLEASE FIX THE SOFTWARE.
Extremely Disappointed In This App 1/5
Somehow Sony has managed to make the worlds worst app and the worlds best sounding headphones. Why not apply some of that engineering talent to creating an app that doesn’t try to stalk me by requesting my location and allows the headphones to engage Siri.
I own both the WF-1000XM3 and WH-1000XM3, I have probably spent close to $700 on these headphones and while they sound great they fail at the basics of staying connected to my device and engaging Siri so that I can send commands to my phone.
Get your act together Sony, this is embarrassing.
App defaults to iPhone size on my iPad- Not full screen 1/5
I restored my iPad Pro from a backup of my iPad Mini and even after uninstalling the app and reinstalling the app on my iPad Pro, it still defaults to half screen. Otherwise I haven’t had issues with connecting my WH-1000XM3’s.
In addition, it would have been great if these headphones (like my Bose and AirPods) support multi device connection for seamless transition between an iPhone and iPad especially given the price point.
Sony, please fix the screen sizing issue!
Can’t keep with with IOS updates 2/5
By ms Franciepants
Love the headphones, only they have a bug and my phones Bluetoothth isn’t finding them at all. Made sure allow Bluetooth was on in the settings, as recommended by Sony. Made sure power was on. Still doesn’t find them so I can only use them with cord. Get your act together Sony!
Lots of problems 1/5
Just purchased the WH-1000XM3 a few days ago after a bunch of research and the headphones are great— the app, though, is not.
-it takes a rediculous amount of time to download updates (in an area with great WiFi and Bluetooth connection, 10 minutes won’t even get me 1% downloaded)
-Constant connectivity issues, even when settings are on “prioritize connection”
-Cannot connect with Google Assistant. I keep getting the message “Cannot connect to WH-1000XM3. Check that the power of the device is turned on”. This keeps coming up even though the headset is connected to my phone
C’mon Sony, you’re better than this. Do better
Nagging about filling a 20min survey 1/5
Quite a low for Sony - but those are the same guys who installed rootkit on user computers.
After the recent update my left headphone had immediately ceased to work. I have the warranty so I’ll be able get a new one, but I would be livid if had to replace it because of this.
Unreliable Connectivity 2/5
By Mr Nebowik
Can’t say enough good things about the headphones themselves, but this app has been disappointing at best. I personally experience frequent connectivity issues, even with my phone on me.... Sony, please address this issue so I can actually rely on these amazing headphones staying connected!?!
Worst ever 1/5
By Bernd Berndson
The app matches the headset. Both are terrible. I bought this as a headset for airplanes since I am flying a lot. They created different noise canceling scenarios. None of them works well. The noise canceling capabilities are really poor compared with the Bose system. I deeply regret having bought this junk and will throw it away.
Needs a more iOS look 3/5
I like the app, but it could look better. The font needs to be changed and so does the overall look and feel. I hope Sony listens and bring life to the app.
Auto change my phone's volume too loud. 1/5
This headphone has its own volume, and rarely sync with phone's volume. And when it sync, it changes phone's volume, not its own volume, which is disrepectful to user's current preference. In many case it make the volume too loud it hurts my ear. This product demonstrates how the company leaders never use their own product.
Flawless app 5/5
Works as advertised-no issues.
Makes my headphones sound lot better-enjoy !
Horrible Application. 1/5
Asides for the cheap materials used for the headphones, the application is no better, being unable to update the headphones’ firmware, I was not able to use the headphones with intent & purpose & immediately returned them within the twenty four hours I have purchased them. Awful application & awfully cheap overpriced headphones. The sound quality was subpar & muffled & the bass was dull. The noise cancelling optimization option in the application is a joke, I was still able to hear absolutely everything outside of it.
By Aahm done
My wife purchased Sony headphones, excellent sound and noise canceling. We just downloaded the app, this utility is prefect for a free app. Think I’ll invest in a pair of headphones for myself :)
Unstable-really buggy 1/5
I’m running iOS 13.3.1 and the app is not useable.
Constant crashing-freezes. 💁🏼♂️ headphone are great however.
Terrible app 1/5
Asolute garbage app. Earphones are great, the companion app, which is necessary for full functionality, especially the equalizer.
App works fine 5/5
So Disapointed 1/5
I received the fancy noise-cancelling WF-1000ZM3 as a gift. For a $200+ item I was excited about the noise cancelling, ambient sound pass-through, high sound quality, etc. Unfortunately the app makes them function worse than my $15 wireless earbuds. Connection on my iPhone 8 is terrible: always dropping (including every time I actually answe a phone call!!). Right now I’m on a plane and even though the earbuds are connected via Bluetooth to my phone and playing music, this app cannot connect to them so I cannot turn on the noise cancelling feature. I’m hoping I can exchange them for Apple AirPods.
Doesn’t work for iPad 1/5
By Anon Nickname Former User
Paired right away with the iMac but they won’t pair with the iPad even though app says it’s compatible with iPad.
The headphones themselves are great but the app is HORRIBLE! It rarely remains connected and after attempting numerous times to do a software update I gave up. The update kept aborting for no reason. I wanted to love these headphones - and - could - but for the app.
It’s a great app! 5/5
By Aaron Malick ren
I’m going to be honest with you, I really don’t see why this got such bad ratings! The app works flawlessly for me on my iPhone, and the features included are also amazing, especially the ambient noise control feature based on your movement! (WF-1000XM3).
It’s a great app, and it’s absolutely fine in my opinion.
Can’t seem to pair it 1/5
By Kawaii megumi-chan
It works well when I first paired my Sony WF 1000 but it disconnected after 2 days so I unpaired it again and tried to pair it. But the app doesn’t even recognize my earphones and keeps disconnecting and keeps going back to the home screen multiple times which is frustrating.
Now with added adware 1/5
A recent update adds undismissable notifications for random surveys.
Default to Wind Reduction pretty please! 3/5
I use the headphones when walking and the wind reduction mode is awesome, but I dislike the extra steps of opening the app and changing it every time. Please allow me to at least change the button on my H.Ear on 2’s to change to wind reduction. Better yet, let me have it automatically turn to wind reduction when I power on the headphones.
Amazing app for amazing headphones 5/5
I truly don’t see why everyone is leaving such bad reviews. This app has some bugs but they are always fixed fast. It gives the ability to control lots of things that you can’t do without it and is defiantly a good download.
1000mx3 user 4/5
The headphones are great! The app is fine. My biggest gripe is that iOS doesn't have toast notifications.
On android when I connect my headphones the battery life comes up on the screen. IOS I have to open the app to find out.
I know I can get the battery life with the button on the headset but it was just a convenient feature.
Seriously, this is the best Sony can do? 1/5
This app is primitive.
The interface is opaque. May have been designed by someone with almost no understanding of English.
App updating is virtually buried in the app.
Noise canceling was much better until recently.
The potential of these earbuds is crippled by the support.
Can’t connect headphones 1/5
I would love to know what capabilities this app offers, except I have yet in the last 2 months to be able to Bluetooth pair my headphones with the app....the headphones connect fine to my cell phone. They just don’t populate in the app. Major bummer.
Pausing content 4/5
By crazy crazy crazy 543to1
I have noticed when lying down my Sony WH1000mx3 headphones flat on a surface with the ear pad sides up will sometimes Pause content and sometimes won’t do this. I wish this was more consistent in a future software update to pause content.
Crashes on launch 1/5
Crashes immediately on launch. I even deleted and reinstalled. And it still crashes immediately.
Good app in general 3/5
Good app, works, and works decently, but, no iPad version. Which is annoying for those of us with iPads and iPhones or just iPads. Also lost stars as the app doesn’t help with multi-device usage, it doesn’t switch devices automatically and doesn’t switch devices well at all. This may be a hardware, firmware, or software issue hard to tell with Sony, but the ability to have multiple devices with this app that can all simultaneously be synched with auto switching would be so much nicer. Currently you have to use this app to repair every time you use it on a new device and then come back. Again may not be an app issue, but, also may be an app or firmware fix. Either way the app is still part of the Sony Bluetooth ecosystem and part of the overall issue.
App is terrible 1/5
Can’t retrieve connection after I used the on a different cell phone. Bummer
What is this app? 1/5
With this app I can't find my blue tooth headphone even when I turn it on, it also doesn't even have the wired connect option for this model in the list. I have the noise cancelling wh1000xm2. I download the app because my headphone away automatically shut down. What's this?
Was this app designed in 2007? 1/5
This app is so outdated and cumbersome to use. What the heck is happening here?
Headphone never shows up on this app.
Crash immediately when launching app 1/5
This app is basically wasting memory on my phone. Can’t even launch it.
Unable to use the app 1/5
App is crashing, plz fix it
App Causes Headphones to Stop Working 1/5
I recently bought a set of WH-1000XM3s which are amazing.
On 1/16, after working fine for a couple of weeks, my headphones would shut down if I tried to play anything through them while they were connected through Bluetooth to either my iPhone 8 or 6s. No voice announcement, no indication, just shut down.
The issue turned out to be this app. Once I removed it, the headphones worked fine. Tried rebooting, reinstalling, the same issue.
So I’m going app-less for now, and leaving this review in hope that Sony will fix this soon.
Not sure what the bad ratings are about... 5/5
The app works great and I haven’t had any issues. Could just be luck.
Haven’t run into any problems yet. 5/5
First off, do yourself a favor and buy the WF-1000XM3, it’s incredible, the best earbuds/headphones I’ve ever heard. As far as the software goes, I haven’t run into any problems with it, and I LOVE the customization on the noise canceling, something I didn’t like about the AirPods pro(which I returned)
Overall very pleased with the headphones and software!
Sony and Apple don’t seem to connect 1/5
I have some Sony MDR headphones that seemed to work fine for a few months. Now, however the headphones are not discoverable by my iPhone or iPad. The app tells you to connect to Bluetooth... but Bluetooth won’t display the MDR as a choice. I even tried a direct cable connection (not Bluetooth) but still get poor results. Even though all parts are working, they are useless together. I have tried to fix this issue for over two weeks, but I give up.
Work great! 5/5
As good or better than my wireless air pods
Will not connect 75% of the time 2/5
It is a great app, but it does nothing if it will not connect. It will not connect 75% of the time. The headphones connect perfect for bluetooth audio, but will not connect to the app.
It definitaly doea not deserve the bad ratings. The app is really not bad