It won’t connect? 2/5
By skull trooper give away
I have bought one of your google home Sony smart speaker and I have tried both manually setting it up and automatically setting up. I was hoping that you could help understand why it won’t connect?
I bought the SRS XB-32 speaker. The speaker itself is great but this app is so bad that I actually thought of returning the speaker.
You need the app to adjust to eq and the lights. The app often can’t connect to the speaker and I’ve had to restart multiple times before it can connect. The app is slow and clunky. It’s a shame too because when it does work, I enjoy being able to control the speaker via my phone when it is connected to my computer.
After many tries I’ve finally adjusted the eq and lights to how I want it. Hopefully I won’t have to use this app ever again.
I want to use EXPLETIVES to describe my experience.. 1/5
But I won’t.. this app is PART of the reason I am DONE with Sony. It’s intrusive, annoying and USELESS. I don’t even know what it does with my car stereo. All I know is I disabled ALL NOTIFICATIONS with this app, yet every time I start my truck the notification pops up. Every time. I have 2 phones and this happens on both. I’m done. I’m deleting the app and will likely never buy another Sony product.
Stops videos from playing 1/5
After I installed this app, videos in Instagram and YouTube would not play.
Last Update 3/5
What happened with the last update? I cannot control Zone 2 settings anymore. No volume or input setting control other then the Main Zone. Also WiFi connectivity is no longer - just Bluetooth now.
This SHiTSuCKs 1/5
The app and the speakers are definitely 2 different things 2/5
A lot of these reviews are the same—speakers are great but the app is not. I agree. I have xb31 and xb32s—using party chain became a challenge because of the chain got broken, I had to disconnect all the speakers, forget them, then repair—even if the party chain worked with the same speakers. Once I got it fully working, I kept having to relevel the volumes on the speakers after a while—the leveling out didn’t work at all. Luckily I only had 4 to maintain during a party and not more or it could have caused the music to fail altogether.
The speakers are phenomenal. The app is almost a dealbreaker because it makes them seem glitchy. These speakers have been marketed with this feature and it just doesn’t work well enough to be reliable. I hope that Sony fixes this soon—it’s enough to cause me to question the brand.
The app is unsafe 3/5
By Udi Inc
The pop up the comes up In my iPhone every time I start my car is a unsafe unwelcome distraction. I have disable it in notifications and yet it still comes up every time. As you can tell it’s annoying I have tried to disable it to no avail.
Why not just allow it to open in the background when connected it doesn’t need permission and a human response every time.
The app does help with setting up my radio settings but other wise I wouldn’t use it.
Just not worth my time 1/5
Won’t stay connected to speakers. Just garbage
App does not work 1/5
When the app works it’s great. Problem is it’s only worked one time for me. Since an update app will not connect to speaker. I’ve tried removing the speaker and re-adding but app won’t progress beyond asking you to connect speaker which I’ve done. Tried automatic and manual. Nada. Since I can’t control speaker the app is pretty much useless. Whatever the developers have done really screwed up what was a pretty useful and fun app.
The app only connects to my speaker half the time. Even when I’m connected to the Bluetooth it says I still need to connect it and there’s nothing I can do about it until the app fixes itself because I’m already connected to Bluetooth, very annoying will not be buying a speaker from you guys again. This speaker was like $200 and I can’t even change the sound setting half the time.
Not at all what I expected from Sony 1/5
By cris audiophile
I’m running this application on the iPhone XS MAX, so I know it’s not the phone but the application that keeps on having problems. You have to re-sync and do the Bluetooth process constantly just to be able to keep using the sounds setting and other features that the app has to offer. I bought and SB41 speaker and while the speaker is of great quality I can’t process why the app is so unreliable. For such a known company it should at least be able to serve the most basic functions. Come on Sony just invest in this at least a fraction of what you’re now investing in marketing!
Power level 1/5
I will continue to give one star for every update until the battery level is indicated on the first screen. It doesn't need to be three screens deep. Come on!!!
STILL lastest update fail
Why is the power level burried three levels in instead of being on the first screen.
STUPID STUPID STUPID. Come on!!!
wouldn’t even let me “pair” my phone through the app. bluetooth compatibility works perfect but the app itself won’t recognize my device. pointless. downloaded to see what a disgrace Sony has done here now it will live forever in my cloud app graveyard... 😭
Love it 5/5
I wish I could change to more colors, or to specific colors. I love this app and this speaker. They should add a color program to yellow and pink and call it lemonade.
Worst app ever 1/5
Sony has to get better app developers. This is the third time I’ve tried to set up my Sony SRS ZR5 rear wireless speakers and the set up fails every single time. I’m done with Sony and will be moving on to Sonos.
Worst app. Doesn’t load the AV receiver at all 1/5
By Optimus Q Prime
Terrible app from a reputed company like Sony. The AV receiver doesn’t launch at all when we open the app. Both phones and receiver in the same WiFi.
Run away! 1/5
I’ve been able to get the speakers to painter and a part in chain mode as they said you can do. I bought an XB 20 and an XB 21 they will not party chain together one shuts off the other one turns on then the other one shuts off and the other one turns on it constantly disconnects from one and reconnect to the other but never plays the two together I have read the instructions several times I have looked online to try and find a way to make them work together as they are described because even on Sony‘s website it says that they are fully compatible together and even gives instructions of how to connect an XP 21 to another XP 21 and I was not even able to do that do not buy the Sony speakers and do not get this app, unless you only buy one speaker in which case one speaker works fine all by itself.
Always have to resync 2/5
My phone connects to the speaker fine without the app, but if I need to use the app I always get a notification saying my speaker needs setup and it shows 2-3 of the same “device” listed. Love the speaker, hate the app.
Do not buy a Sony or download this app 1/5
Thought I upgraded from a dual zone Yamaha receiver. Nope, not even close. This app is horrible. It never connects and when it does it drops out every 2 minutes. If it doesn’t get better I’m going back to Yamaha, which has a flawless app.
Speaker sounds ok but app is trash. 1/5
By Hi nakug
Sony should really be ashamed of themselves for releasing this app and software. They sell this speaker with the illusion of pairing up to 100 speakers. How about we focus of connecting two reliably. The speakers sound good but don't waste your money if you want easy reliable connections and software. Sad really because this combo could have been a big hit.
Good riddance. Dropped support for receiver 1/5
In today’s market, customer experience *is* the brand, even more than features or price. Sony used to know that. I bought the STR-DN1050 because I could control it with my phone. After a quick “Update all” on iPhone apps and SongPal was useless. I have a degree in computer science and know it’s not rocket science to support multiple interfaces for backward compatibility, *especially* for an army of loyal customers. Sony, you think this is going to push us to purchase new receivers? LOL. Your influence in consumer electronics is shrinking and this is just another example of the acceleration downward. I’m exhausted being screwed by companies selling products that don’t work as marketed - or sneaky/aggressive product support decisions. Good riddance.
Speakers ok, but app barely works... sometimes 1/5
Bought two speakers to be able to group them together. Sony botched it though, the app doesn’t remember devices and struggles to even establish a group briefly, disconnecting once the screen locks.
Wasted $250 on an XBS31 plus a 21. Don’t know how anybody could give Sony 5 stars for this app; I assume they are paid reviews.
By Pee Kay
Bought a second XBS speaker to be able to group the speakers, hoping to end up with a travel-sonos type of solution. The app is miserable, and hugely disappointing. The app should only be used for managing the chain, and not managing audio. Once chained, the output is extremely unreliable.
Oh, and the app is completely redundant in the “playing music” realm, so no idea why Sony thought it was something they needed to include.
Quite disappointed, don’t know why i ever trusted Sony again.
Amazing app 5/5
Need to add Musi app to list of music apps thanks a bunch 🙏🔥
Terrible app 1/5
By some rando college kiddo
You’d think spending $800 on speakers would get you software that’ll easily be able to simply sync up two Bluetooth speakers. This app can’t even handle connecting more than one speaker at a time before it starts glitching. I ended up just connecting the two speakers manually through a cable, I’m very happy with them. Just disappointed that an app this bad even exists for them.
Awesome app! 5/5
By mark london 44
I just bought my Sony GTK-XB7 and this app allows me to have full control of my sound system. I can change the lights on it and much more.
Getting better 3/5
I have an STR-DN106 A/V receiver that I bought a number of years ago and didn't even know there was an app I could use until a little over a year ago. At first the app was useless, would consistently drop connection when it would connect which was only about 1/4 of the time. I started using it recently again and it has been a lot better. The receiver controls sound in multiple rooms and sits in a cabinet so it’s nice to have such easy access to the controls. I would have been much more frustrated if the app was required for the options. It’s come a long way but there’s still room for improvement. This app has the potential to be a great value added to Sony products but only if they’re able to improve its quality.
App review 3/5
It’s well worth buying Sony Speaker and head/earphones. The instructions on how to pair it with the app is a bit vague.
Not a bad app if you know how to get around it 4/5
I feel that most of the bad reviews are written by those that are not to technology educated. It’s not a very hard app to get around in...you are able to change the display, audio settings, music apps, and much more the from the app itself. Very easy way to fine tune the audio in my opinion plus a great way to customize its display which honestly is all you need.
Getting ready to try this new speaker out 3/5
By Goddess of Scorpions
I have been reading the reviews and hope al the bugs are out of the app. Finally. I wish I had a clue or someone techie that could show me the ropes or just tell me which way to buy
the best one. I would love for it to work out, however being an ole lady school teacher I will just wing it and practice trial and error... UGH!
App doesn’t work 1/5
By Garson Hedrick
The app is so frustrating I just got the new Sony MEXbt100 and the radio is amazing but it has a lot of extra features on the app itself and it might work 1/4 of the time. The Bluetooth never stays connected to the radio itself inside the app and I can’t ever use the app to control my radio like I’m supposed to. App needs to be fixed ASAP.
Sony LF-S50G not connecting 1/5
I have both Sony LF-S50G and SRS-XB20 but not able to connect them. The app do not detect the Sony smart speaker LF-S50G.
Audio Remote is much better 1/5
Your Audioremote app is much better!!!
Never got chained 1/5
Couldn’t put them to play together even with the app, really frustrated
Too slow 2/5
Why can’t it be up to date like the android version? Android version is much faster and fluid. Please fix
App is terrible. Sony doesn’t care. 1/5
There are plenty of reviews stating how awful this app is. Beyond bad. There was an update 4 days before writing this review ‘improving on the quality’ of the app, which is false. Nothing got better. All I want to do is adjust the EQ level of the speaker (speaker is great btw). Half the time I enter the app it tells me I need to re-setup everything. Garbage app.
Update: months later and it is still a pile of garbage. I keep seeing updates to ‘improve the quality of operation’, but nothing has been fixed. Each time I turn the speaker in it’s a gamble whether or not it will work. The app consistently fails to recognize, or it lists the speaker 5 times and says it needs setup, then crashes. I bought a second small speaker on sale and linked them using party chain. It works sometimes. Most of the time I need to turn them in and off a few times and re-group them each time before it works.
Sony— WHY ARE YOU SO BAD AT THIS. FIRE YOUR APP DESIGN TEAM AND START OVER. THEY BRING SHAME UPON YOU.
Shocked...atrocious software. Great speaker 1/5
As other reviews have reflected, the software REQUIRED to really use this speaker to its max is absolute garbage. Address this Sony. Even an acknowledgement & statement that it is being looked into would be better than now. Smh
Not working 1/5
By fundi steven
I downloaded this app for my iPhone 5s. I hoped it might work better but doesn’t works anymore.
I love it. And love Sony compony.
I disappointed with apps. Please fix this issue
Nice App. Suggestion.... 5/5
By JerseyB1G Rutgers
Nice App. Would love for their to be more solid colors options. For example, during “Chill” illumination their is a dope red color against the black body of the speaker. Unfortunately there is currently no way to keep the color on “Red” at all times.
black temp 4/5
this is good , but pls add dark theme to program , white at night in car very annoying
Why is this app collecting up to 1.5GB???? 2/5
What is being downloaded. I removed to save space maybe I don’t need this.
Sony speaker app 1/5
The speaker is a ten but this app is just horrible. I think Sony should at least update it so that it works better since it’s a little confusing.
Buggy app constant “Setup Needed” 1/5
The app is really really buggy. Sometimes it immediately recognizes the speaker and allows you to change the settings. Most times, you’ll see the speaker show up two or three times saying that it needs setup, then fails to do anything.
Wireless party grouping doesn’t work as a result. So far, I’ve only been able to group speakers together once, out of 20 tries so far.
Would be 0 stars if I could. Support for our receiver was ended a couple years ago, so we can never update the app or it won’t work with our model. Since the app-related functionality was part of why we chose this Sony receiver, that sucked. Even before that, the app won’t play nicely with my iOS Music app. It loops one song no matter what playback settings are selected, and will not access most of our music files no matter what I do. In short, the app is awful.
More bugs than a log 2/5
Such a pity that this app—and therefore features like party chain—are unreliable and frustrating. The speakers are cool if you can get them to sync but you can’t do it through the app with any reliability. I’m returning the speakers ASAP.
Works as if devs never used the app 2/5
For use with GTK-XB7
I can’t select every color available for the lighting.
The color setting needs to be saved before updated which is annoying I wish it just changed on selection.
Neither app nor speaker saves settings.
Needs serious work.
By I like!
I have two of the Sony SRS- XB21. Ever since the 5.12.0 update, my speakers always loose connection (to my phone) when I open this app, they become staticky then loose connection to my phone.
The worse 1/5
What the heck Sony I paid 215$ for head phone that have a delay in sound so video don’t match sound the battery doesn’t charge fully sometimes the worse head phones I have disgusting piece of garbage