The Best Airline in the World 5/5
By ronnie k b
SWA may be the best COMPANY in America.
Southwest rip-off 1/5
By Bill Bill X
After securing the fare I wanted and moving to check-out, the fare quoted was blocked and an image appears ‘fare not available’. Southwest talks about being better and different - but in reality they have joined the conventional carriers as corporate thieves.
Southwest don’t care 1/5
By glendora 0318
We took a flight from Lax to SJU through Houston Texas. When we got off the flight in San Juan it was 8:30 PM. We notice some of our bags were wet. It had rain in Houston. When we arrived at the hotel as started to unpack we notice that some of the clothing was wet that was packed in the fabric suitcases. I immediately called southwest to let them know. I held onto the phone for over a hour with no answer. I hung up and call right back, still no answer. I called the first thing in the morning to let them know. I told them that I had a wedding on Saturday and some of the dress clothes was wet as well as all my grandsons underwear shirts and my grand daughters clothing and the shirts for the cruise. I was told by southwest that it is not their fault because I didn’t report it in a four hour window. I explain that no on answer the phone and the airport in San Juan was closed when we arrived. I am very disappointed that the SWA didn’t care enough to help me knowing that I was there for my DAUGHTER WEDDING . I was also told I should go find a laundry and wash the clothes ( I am in a unfamiliar area. I called a cleaners and they said that I would not get my items back in time. I was going on a cruise unisex in Sunday and this was Thursday. SPIRIT AIRLINE have bad customer but I didn’t expect this from southwest airline. I always book group reservations through SWA, but this all going to change in the future. Thanks Southwest for trying to ruin my vacation. I always held you all to a higher standard. If you don’t have good customer service you will start to lose business and customers.
I Love This App 5/5
I am a frequent traveler, and this app does everything I need, the way I expect it to—which is fantastic. And when I buy tickets, it applies my frequent traveler and TSA PreCheck numbers reliably (which not all airline apps do, in my experience). What more can you ask for in an airline app?
Luv ur website 5/5
First class website
Flights From Hawaii 3/5
The fact that Southwest now has a flight to and from HI is worth 5⭐️s. Add on the fact that at first, flights were CHEAP as it is for HI. But prices soon went up quickly, and there are weeks when the flights were sold out returning 😧 to HI. No food service and no reserved seats are fine for adults, but could not travel with kids without paying for early bird booking to keep a family together. Flight attendants were awesome, service spectacular 👏🏽 Airport check in/baggage were seamless in HNL, OAK, & LAS. I was able to do pre-boarding check in from the mobile app, as well! So why 3 ⭐️? Flight price increases, limited connecting hubs & the fact that I could only pre check in myself & not my party whom I booked.
Error all the time 1/5
Always a drag when i want to Check in leading to a worse seat.
Easy to manage 5/5
By Kimberly.... S
The Southwest App saves me a lot of time. It’s easy to use!
Bad boarding pass retrieval. 1/5
When I have two flights and am checked in it gives me just the first flight’s pass TWICE even though I click on the separate ‘view boarding pass’ buttons.
Does not allow mobile boarding pass 1/5
I was able to successfully web check in. But it just won’t allow me to add it to my iPhone wallet. No option to send to mobile. Why??!! I have to now stand in like for 20 mins at a very busy airport. Please fix. Then I’ll update my rating.
Such a great airline! Top!
Not so good an app 1/5
Too slow always updating and even with full connectivity it says you are offline.
Love this app 5/5
By sam e j
Other airlines have a lot to learn from SWA
Panic Alleviated 5/5
By And away we go!
When notified of flight cancellation, in a confused state we called Southwest and all panic was alleviated. Flight schedule was adjusted and confirmed. Everyone is happy now. Thank you very much!
$200 credit scam 1/5
Applied for credit card to get $200 off. The purchase did not allow me to purchase the flight. I got an phone number error over and over again. The lady was not aware of the error or how to fix it. I had to purchase the flight on another credit card and now have to call on Monday and hope I still get the credit.
By Football maniac 196803223
App times out too quickly. I’ve deleted and added the app back several times, but still seems to have bugs or just not the smoothest to get through. I have six airline apps on my phone due to work travel and the SWA app by far is my least favorite to navigate through.
Inconsistent reschedule / cancellation messages 2/5
By LR traveler
My wife and I booked the same flights between Boston and Nashville for weekend of Mar 29-31. I received a message 1-2 weeks ago that I could reschedule it for free. I assumed it was due to Boeing issues. But when I looked on my app to reschedule, my flight was still available and my wife did not receive a notice. So I kept the flight.
This morning, 5 days before the flight, my wife received a text message that the flight was cancelled. I did not receive this message. We looked on our app and saw our flight is no longer shown. So we both rescheduled from our non-stop flight to a later 1-stop flight. We lose our Friday night time on the trip.
We have lost confidence in knowing what to expect. Will we receive a message if our return flight is cancelled? Will others receive a message that we do not receive? SW should be more clear when a flight is cancelled and consistent with all passengers. And the app should not show flights that are cancelled.
The best!!! 5/5
We always fly Southwest if it is an option to our destination! Thank you for straight thru flights to Cancun!!!
Easy to use 5/5
By M E Ward
So far, after booking 2 trips with rental cars, this app has made flying a breeze!
Works great 5/5
Easy as one two three
Great site!!! 5/5
Makes it easy to book and get boarding passes etc. less hassle when traveling.
Simple & straightforward 5/5
I like Southwest. Their booking system is by far the simplest most straightforward system and the most transparent. There are no hidden fees, no gimmicks to draw you in only to charge you more at checkout and best of all no change fees. I enjoy Southwest. It’s considered a budget airline because its planes only have one cabin but it really is just as good as any other airline I’ve flown. Besides I’m usually not flying business on those other airlines anyway so the one cabin suits me just fine. Keep it up Southwest!
Travel made easy! 5/5
Love the southwest app! Makes getting your boarding pass, checking on your flight a breeze. Travel made easy use it every time!
Simple and fast 5/5
By Timothy Keys
The user experience on SW site is very easy to use. I was booked in 5 minutes. Love this App.
Always reliable. 5/5
By Kirbo Coximoto
Good app, but missing a key feature 4/5
App does most things I’d expect, however there is no way to set alerts for flights. Most other airlines will let you set alerts for arrival and departure information, even if you’re not booked on the flight (for when you are meeting someone at the airport).
App DOES NOT WORK!! 1/5
So I have spoken to customer support numerous times expressing my frustration that the app does not work and that when I click on my itinerary all I get is an error message. No one can seam to provide me any logical reasons to why the app isn’t working. Looking on your website to see if others are having similar issues and under check in I found numerous postings. It would be helpful to have my information handy especially since my travel date is arriving soon.
By Cap Eric
The process is so simple, the app so convenient. What couldbe easier? FLY SOUTHWEST!
Started with low expectations, still unmet 1/5
It used to be that they were the low fare airline. Now their prices are just like any airline. They Cancelled my flight and didn’t notify thru app or phone. Didn’t rebook me automatically. Got stuck on a connection later flight and they didn’t refund the difference from my nonstop.
Love it 5/5
Southwest is my top airline and the app is user friendly and streamlined the process
Good but can’t do critical feature on app 4/5
By bruceey B
Only problem is you can’t apply travel funds via the mobile app
Wasted time 1/5
By St Lucie Traveler
All I wanted was a mobile boarding pass!!!!!!!
Best Airline ever 5/5
By Drick Viscal
Thank you for consistently showing your LUV 🙏
Easy user interface 5/5
Really easy to purchase tickets through the app and love the live chat option to answer questions.
Used to be good.. 2/5
This airline used to be great for cheap flights and two free bags. While the bags haven’t changed, the cost of the flights are always so high now. I even have the Southwest credit card, which I’m about to close because the points end up not being worth accumulating because of how expensive the flights are! If you can afford it, great, otherwise I would recommend shopping around for a different airline.
The only thing... 4/5
I would change about this app is eliminate the extra step of entering airports when booking travel. Can we just type into “To” and “From” without having to go to a separate page?
Early bird is a joke 1/5
Paid for early bird check in and STILL ended up in the B category. Ridiculous.
Certain things don’t work well 3/5
When entering date of birth, you have to start with a year and then go to the month and day, it will not let you scroll to select your month of birth first. Not intuitive. Also would not let me purchase tickets with at least one character in the 2nd address line. Frustrating.
Just easy 5/5
Just too easy
Early Bird rip-off 1/5
You charged me for early bird (3 days prior to check in) and then DID NOT check me in early. The app got confused and said “unable to check in airport check in required”. I then backed out and tried again and it allowed me to check in but by then I got a B group number. What a rip-off.
Five star 5/5
Good self service 👍
All you need Nothing You Don’t 5/5
This app is just like Southwest. It’s everything you want from an app, but simple and straightforward and uncomplicated. It just works. I can do anything on it, but I don’t get lost. Southwest has two principles: superior design, and commitment to fun!
Check in 5/5
Website needs some work 1/5
By frustrated by the app
Website needs some work
Check in 5/5
This is so easy to use.
They lose your luggage. 1/5
Be careful when traveling by this airline, you lose your luggage and you are not able to find it. Also, they will not return the money of the belongings that you have in your suitcase, when they were the culprits in losing your belongings. Be careful, it happened to me a month ago.
Tengan cuidado cuando viajen por esta aereolinea, pierden los equipajes y no son capaces de encontrarlo. Además, ellos no te devolverán el dinero de las pertenencias que tengas en tu maleta, cuando fueron ellos los culpables en perder tus pertenencias. Tengan cuidado me paso hace como un mes atrás.
Always on Time and Super Friendly Employees! 5/5
By Legs Luther
I have had to fly quite a bit over the past year for work and personal reasons and Southwest is my airline of choice. They have been on time for every single flight (over 20 last year) and usually land early. The staff is well trained and very customer service oriented and friendly! There is ample leg room and the in flight service they provide is consistent and timely. Thank you Southwest! You are Rockin it!!
I love Southwest Airlines 5/5
Friendly, talented, punctual and many more adjectives come to mind when I think of this airline. My recent trip to Dallas was sooooo smooth! Flight staff so professional. Very relaxed atmosphere. What a tremendous airline and culture you have established. I will fly again with you soon. Thanks for being patient with my mother, who is moving a little slower at 83.
Check In is terrible 1/5
By dream illumible
Check in has failed the last three times causing a terrible place in line. Miserable experience. If Southwest is going to force the 24 hour advance, they have to get the check in to work.