Travel With Pet 5/5
This is the first time I traveled with a pet. Everyone at SWA helped me so much and I didn’t feel uncomfortable at all at any point. I know a lot of people are rolling their eyes because traveling with a pet is commonplace now but it wasn’t for me. I even had the TSA in Lubbock Texas laughing when they said I needed to put the carrier crate through the carry on scanner. I still had my dog in it. They explained she need to be taken out and go through where the people walk through.
My favorite airline 5/5
By Bump gang
I absolutely love Southwest Airlines! They are always so kind and easy to work with I never have to worry about anything when flying with them.
Mr. Wimberly 5/5
Outstanding serviceIt is one the best way fly
Great App 5/5
Since I travel many years ago to Orlando my experience with Southwest has been by far my Best Airline. Flexibility in all ways
Love Southwest 5/5
Great service, fantastic flight attendants, respectful, courteous and fun! The pilots are great as well. My flights usually arrive at destination early. Love it!
No place to input my credit 1/5
From a previously canceled trip
Always a pleasure 5/5
In these times of scheduling and rescheduling my experience with Southwest has always been a pleasurable experience 😊
Fly SouthWest 5/5
By C.S. Fanciullo II
It’s the BEST !
FANTHOM Propulsion, LLC
Customer service 5/5
Had to call a few days before flight to change date. Reps were friendly and helpful and took care of our adjustments quickly.
Kulinski feedback 4/5
By kulinski Feedback
I wish the travel funds were added automatically I hate getting started and then realized and I don’t have the numbers and I have to go back to the beginning to get the confirmation numbers for them to be applied. If you’re using your app everything should be there because you’re all in face recognition to begin with
Easy app 5/5
I love Southwest and their app is easy to use. I appreciate a good company with good customer service.
Something Went Wrong 1/5
Now that I’ve booked a ticket, every time I try to open the Southwest App I get a box that says “something went wrong” and it won’t open. Useless
Great app 5/5
Super convenient and user friendly.
Southwest are a GIVER of choices, options, refunds, luggage benefits, kind attendants & more! 5/5
So many times Americans spend their money and feel robbed during the spending of it. But, I feel mostly a high level of reciprocation when spending my money with Southwest. You could take and take because you own the plane(s) :-). But you never rub that in my face. You continue to be a giver of choices, great options, refunds, luggage benefits, kind flight attendants that try to wake me to feed me, curtesy and hospitality and SO GIT DARN MUCH MORE. Thank you and your board members for being considerate to the consumer even when you have the upper-hand (planes in the sky). I truly live Southwest! I will always use SOUTHWEST first when possible and promote SOUTHWEST! ~Candace W (Chicago Suburban)~
Thank you Southwest
By YB Beauregard
Southwest offers the best service to its customers and delivered a phenomenal app. Thank you Southwest and God Bless 🇺🇸.
By SW a member
I always have issues connecting with this app. I have an iPhone. The app is very unreliable. Please fix.
Booking a flight 5/5
This app is very user friendly for all my Southwest needs
Difficult to plan trips 2/5
By PC Henry
Southwest stopped having an interactive route map, now there is just a bunch of cities that are possible destinations. However, want to find out how to get to that city from a city close to you? Nope, you have to keep guessing until you find out how to get tgere and if an airport near you flys to that destination. Please retain your previous workers, this app has gone way down in quality...
By B. CarlaV
Love flying SW. Always treated like you really care about your passengers
Stop the spam! 1/5
Don’t ever use the notifications for your spam about deals. Don’t ever do it! Notifications should only be about my flight information. I don’t care about your sales, or new flights to Hawaii. Don’t make a good tool useless and waste my time with your crap. I’m going to keep giving you 1 Star for every update until this is removed.
Nothing better!!!! 5/5
By Angels Flying High
Nothing compares to SW Flights and Service ...
Best Service 5/5
By Deany Strong
Very friendly airline, excellent service, very good prices.
SENIORS & Disabled 5/5
Southwest has been wonderful in helping assist my senior mom and arrange for curbside wheelchair assistance to get to arrival gate and on departing flight, making sure she arrived safely from gate to her car pick-up curbside as well. Thank you Southwest. I so appreciate you being there when I could not! ~Laura M.
Hard check in 1/5
Takes too much time and many steps to be able to long into account, give reservation info and check in.
On the home screen there is an option to add the travel funds for the past cancellations.
I added four different codes, not a big deal I thought. But when I was going to use the funds I had to re enter the codes. Why? Why? Why? I was signed in to my account the first time I entered the codes, then 3 minutes later I tried using them to buy another ticket and I had to do it all over again. I did not even sing out. Have your software save the codes that way you don’t have to enter them over and over again....!!!
Never flying southwest again 1/5
Update: Southwest did not like my review and send me at email asking me to call their customer service department. I did this THREE times already to no avail. Don’t offer disingenuous help to make yourselves look better online. If you want to contact me directly, do so. Or give me a direct number not your website.
I had a flight credit that I was unable to use, first, due to recovery from surgery, and then due to Covid restrictions. Southwest refused to extend my credit, even for 6 months, even though they were extending new credits for 2 years! You lost my business and I will never fly Southwest again.
Super dee duper 5/5
Ok so LOVE Southwest Airlines but I was saddened with this trip there was NO humor as usual. Staff was perfectly friendly and hey I arrived safely to spend Father’s Day with my pops but please bring back the funny stuff!
I didn’t move my review all the way to 5 because there’s a problem when I have to call back to fix it. But fix it they did when I talked to the right person !!! They refunded my overcharge !!
Best airline ever 5/5
We have a small airport in the town we live in that does not offer Southwest. Sometimes we have to use this airport and we are always disappointed with the airline that is offered there. So we much prefer making the 2.5 hour drive to another airport so we can fly Southwest. The service is great, we love the fact that we don’t have to pay for our luggage, if something comes up and we need to change our flight is easy to do so. All their employees have always been over the top helpful. And the flights are generally on time. We love Southwest!
Great and easy to use!
Best Customer Service 5/5
I mixed up flights, missed it, they resolved all my issues fast
Issues entering info 3/5
I had to go back and forth between a text and the app. Each time I went back to the app I had to re-enter all of my payment info.
I Love This App 5/5
I am a frequent traveler, and this app does everything I need, the way I expect it to—which is fantastic. And when I buy tickets, it applies my frequent traveler and TSA PreCheck numbers reliably (which not all airline apps do, in my experience). What more can you ask for in an airline app?
P.S. 6/20/20 - Thank you thank you thank you for adding the “View Funds” feature.
Was hoping for more 3/5
So disappointed that the app still requires you to enter the confirmation number associated with each travel credit that you have.
Why not just look up all travel credits associated with the Rapid Rewards number and display them in a list, with the confirmation numbers and amount of credit for each prominently displayed?
That’s what I thought we were going to get with this “enhancement “.
Great App! Great Airline! 5/5
By Con Wheezy
This app is so easy to use that I have done all my bookings and flight changes through it. I haven’t needed to use the Southwest website because the app is so easy to use and take care of everything. I can’t say that for any other airline app. Not to mention how awesome Southwest itself is (free Check’d bags, no change fees, great customer service, etc.)
Luv for SWA 5/5
Unhappy customer. Price changed as booking 1/5
By aaron foster 22
Plus you canceled my flight prior due to bad weather
Logout issue 3/5
Would be helpful to not log accounts out with updates of the app.
Customer service grate 5/5
By Gdansk agog
I love flying Southwest always great prices and they don’t charge you for your luggage
Easy to use and understand
Everything in one! 5/5
This app is the greatest! I can book, reschedule, check in, and it all works flawlessly! Thank you, Southwest!
Love it!!!!! 5/5
Very easy to buy and board!!!
Flight change 5/5
I just booked yesterday and then we had a change of plans Had to change flights Very simple process with the Southwest app Anxiously awaiting a trip to normalcy
The bomb 5/5
Literally one of the best useful apps for flying ever
My booking 5/5
Very quick and easy
Love SW 5/5
We used to fly United and now all Southwest couldn’t be happier nice to be treated like a human and with some humor
We love to travel southwest!! 5/5
We love traveling southwest. That are always accommodating.