By Jane lc
Southwest Airlines always a positive travel experience.
I love flying southwest
Easy and convenient 5/5
Easy to use convenient app
Franky la señorita que me atendió en Español ID 20 de San Antonio Tx. Se portó increíblemente amable, comprensiva y. SÚPER eficiente, da gusto y confianza encontrar personas como ella 👍🏻😃 me resolvió todo tipo de preguntas, EstaDo se mis Rewards, etc. Etc.
By M1ke Powers
No features I really need. When the United app is better you know you have a problem.
Thank you 5/5
This app is fast and easy
Bad experience 1/5
Had to change a ticket and got charged way more than I should have and they didn’t apply my upgrade
Can’t get enough of Southwest!! 5/5
I mean it I love love love this airline!! Always helpful!! Always there when I have a question!! And I just love the free check in bags !! Please never change!! I beg you !! Don’t change!!
By Jaba Laba llama
Paid highest price. Got B56
Positive review 5/5
I always enjoy flights with southwest.
International travel 1/5
I would give higher rating but not having the ability to manage / book international travel.
Business made easy 5/5
I love Southwest from the ease of booking a flight, cost is competitive and everyone is very nice. I have a choice of airliners to use for my job and I will always choose Southwest even if I have to travel a little early.
Mobile boarding pass won’t work 2/5
Spirit = Loser 5/5
By SWA love
I have a flight with SWA & my wife chose one with Spirit...I was able to use my SWA app to check in...she tried to but was unable...I win! She loses, again! I love SWA!
Mobile app ticket 3/5
Would be great to have the full itenerary and tickets on the app
Love Southwest 5/5
Southwest is our preferred airline. They never disappoint
Subpar service 2/5
Over a months ago I booked a flight. The flight changed and I was booked 2 days earlier and was suppose to receive a credit of 100. The day came for my flight and as I was checking in I received a text that my flight from Dallas was cancelled . I knew this before the sw rep! They tried to book me on a different flight but said it was leaving the gate in 20 minutes, I still had to go to security, I asked if they could hold it for 15 minutes because of their cancellation. They said no! Instead I was booked on a flight form San Antonio to salt lake via Sacramento, adding 5 hours to my flight and causing me to miss my ground transportation and hotel reservation. I was on the phone to sw while waiting for this new flight, they still haven’t credited me my 100 dollars or the 15 dollar early bird check in. Called today was directed to Dallas customer relations. I have spent over an hour and half holding with no response- writing this review as I hold! They tell me thru the automated system I can send an email. However, there is no contact on the app for customer service email nor can the normal techs “connect” me to Dallas customer relations! What?
Sw has really fallen off and there is no way it will be a good international airlines at this rate. Imagine getting to Mexico and needing help!
Covers the basics 3/5
The app is easy to navigate and enables single person check in. However it does not support electronic boarding passes for two people flying together
By aggravated dad
I pick departure and arrival airports, move on the the screen to pick dates and that’s it nothing I’ve deleted the app several times but it just gets stuck on the pick the dates screen with no way to get off or it without backing out of the app completely and starting the vicious cycle all over. I’d like to book a flight with your airline but your app refuses to let me.
Andrea Howell 5/5
By Andrea Helen
This has been the best experience with checking in I have ever had!
Boarding pass 3/5
Cannot in the new method get a boarding pass on my phone
Changing flights 5/5
By flying home jim
First time user 5/5
By eldon k
This is my first time using your app on my IPhone to check in and it was so fast and so easy!!!!
Makes life easier 5/5
Very easy to check in to your flight using this app.
Could Be Better 3/5
By Bama Rocker
Every time I check in I cannot get a mobile boarding pass. This needs to be fixed.
Travel Made Easy! 5/5
The Southwest App is very user friendly and makes my travel experience easier and more enjoyable!
Greatest airline 5/5
By Bobby Delaney
I fly at least twice a month do to my business which is Bob’s Butt wipes.
Southwest is the Best Airlines for many reasons. Such as changes or canceling flights also when I need to carry luggage, there is no extra charges. Also the Southwest employees are always friendly and helpful.
Check in 5/5
Awesome app made it so much easier for me to check in even notified me A status all the way baby, I feel like a rockstar...👍🏼
10 stars 5/5
The best and friendly airline ever!!!
Can’t get mobile boarding pass 3/5
The advertising says it’s easy
I got earlybird check in so it automatically checked me in and I had no opportunity to pick the mobile boarding pass option
Problem with app 1/5
By on I-20
Not user friendly, locks up when enter birthday. Caused me to miss better price on flight- now I am out $80. This needs to fixed.
I love southwest
Check in 2/5
By One good guy
Using the mobile app is more difficult to use the website because we have to wait for message 1 trip available for check in after we press check within 24 time frame. The extra step is confusing and we get later checking position in result. Using website with comf number and name is much faster. That’s why I only give 2 stars. I am sure it’s not to difficult for you to program better, maybe not willingness is NOT there. Also, why SW makes us to check in twice for companion ticket person. Time is priceless and you make your customers doing extra. I hope this is not your intentions. For customers every single small step counts. Thank you.
Loving this covenience 5/5
As I don’t travel via airplane much and never have access to a printer enroute, it is sooo handy to have all this done electronically AND with the reminders! I had totally forgot abt checking in for my upcoming flight and POOF! - here comes notice to my phone reminding me to chk in. Brilliant guys! Brilliant!
By B-boy proclaim
Love it, simple to use and no hidden fees
Constantly improving. 5/5
Southwest has Been constantly improving it’s application since I downloaded it first if you years ago. Most of the changes have been beneficial. Thanks for the updates.
Can’t get to open
Check in 2/5
When you look at your trip with details you should be able to check in from that view instead of having to select the check in option from the main menu
Awesome company all around!
Great app! 5/5
Ease of use and continuity with my iOS is superb. Wish more apps were this simple and effective.
Always please with the service
Booking trip 5/5
The app was very easy to use!!
By Kootr Ray
There’s no better airline today providing the level of customer service and ease of booking, cancelling or making changes to reservations.
App does not save points or pass flight info 3/5
By Marvin El Fuerte
Please review this app as it would not save pass flight information. Thanks
All I can say is Thank You. For everything, things that aren’t even on the other airlines’ lists.
The app is very easy to use 5/5
The app is so easy to use. I love that it reminds me to check in 24 hours in advance and that I can easily buy tickets and check upcoming flights and past flights.
Easy to navigate
Free tv drops out often 4/5
By Da pig
Just hangs for 10 secs and the skips. Likely disconnects and takes 10 secs to reconnect. Really annoying. Wish it didn’t do that. Rest of flight was good
Friendly, Convenient and Super Fast 5/5
By Marius F C
Best App for Airlines so far!!