Fun airline and useful app 5/5
This app is simple and easy, a perfect fit for the Southwest experience overall.
My only feedback to the app development team is to make the error messages a little clearer. For instance if you check in a few seconds before the allowed check-in time, you get a mysterious message telling you to contact the gate agent, rather than just telling you to try again at the appropriate check-in time.
Brenda Sapp 5/5
By bb muzz
Love Love Everything about SOUTHWEST!!
No boarding pass 4/5
Roughly 3 months ago I’ve been unable to have my SW boarding pass load on my app. It loads immediately into my Apple wallet. Please provide a fix. Thanks.
Reset my code 3 times and it still says it’s not the right code… 1/5
Annoying. Writing is too small as well
Pwd reset issues 3/5
App is fine if you can sign in. Resetting password is not intuitive.
No need to call “Customer Support” for this need. 5/5
By LarryB aka Troub
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed.
However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded.
In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Boarding Pass 1/5
It’s a bummer that boarding passes can’t be printed if there is more than one person on the reservation. That makes the process of checking in and going straight to the gate without waiting in line pointless 😞
By Temple Hayes life rights
No one compares to their excellence all the way around! With Southwest you are still a customer not a number!
By hearing screen
I have been traveling with southwest for 10 yrs. I have noticed that women can only do two carry- ons. They attendance announce that women need to consolidate there small purses into their laptop bags or check in there small luggage. However I see many men that will put there laptop bags along with there carry luggage above the compartment and the attendance don’t say anything. Not fair.
Another thing is that I have notice people get in line not in a correct order. Why give a number boarding pass. You should take the numbers in order and not allowing laptop bags in the upper compartment.
Thank you for letting me sound off.
so easy and flexible 5/5
i love SW and their app. often have to change things for work or just with general anxiety issues with planning sw takes any guess work or doubt out of booking. Simple system, flights are easily changed i love it
Stored info in your records 2/5
Why you do not have our proper names and passport info is utterly beyond me. A real pain having to submit it again & again, plus not knowing how to spell my wife’s name —- after 30+ yrs as Southwest Junkies
Easy to used but... 4/5
Would be cool if Southwest has the bag tracking (where was it loaded, which flight, etc) like Delta did.
Boarding Pass 1/5
By Lt. Minty freshness
I used the app to check in but it’s not showing where I can load my boarding pass to my phone
No problems !😍
I Love flying Southwest. The sense of humor this airline has should be the standard in aviation.
With our busy lives, long lines at airports, the anxiety of flying in general one doesn’t need the rigid no sense of humor about anything like let’s say, American Airlines.
I love the SW app it has all the features I need when traveling and the app is easy to navigate.
Mobile Boarding Passes Need Help 2/5
After a recent update, mobile boarding passes are no longer triggered to appear on the iOS lock screen beginning three hours before the flight. They also no longer expire. Why the change and removal of a standard feature across all mobile boarding passes from every other carrier?
The Worst... 1/5
Where’s the link to check-in on my email? Nowhere... Then you have to download this app. Log-in and where’s my boarding pass? Good luck with that... With JetBlue and Delta I’m done with all of that in 4 seconds and I don’t even have an account with them.
By kabayan is my uber driver
By forget iy
Never have any problems! Really try making it easy in booking a flight and at airport. Attendants on board usually very nice and helpful. Thank you Southwest
So happy for the reminder thank you, thank you
Boarding Pass Not Provided 1/5
I am flying with my dad. He has the app. He checked in. The boarding pass was present for him, but not me. I took the time to download the app, create an account, and when I check in it doesn’t even give me the option to retrieve my boarding pass. I then accessed your site via my laptop and they wouldn’t print correctly either, no bar code.
Fast track service 5/5
By joon cho
This air line has a few restrictions compared to an another airline and offers good services with a positive attitude all around. I am glad that be part of this outstanding airline
Southwest Rocks! 5/5
The absolute most user friendly and customer friendly airlines with a quality app to suit.
The reason you received on my 4 stars is because I cannot access my husbands boarding pass and neither can he once I check us both in. I’d like for him to be able to sign into his reservation on the mobile app and access his boarding pass.
Great customer service if you have to call SW! 5/5
I LUV SW!
Need update on Login 1/5
Mess up once on your login and you get kicked out and told maximum number of tries has been reached and cannot get in, even after going online to confirm account name/number and password info. — 1 chance is not a realistic “maximum number” of tries.
I’m having a hard time logining into my account from the app on my phone
Love you Southwest!! My Airline💖 5/5
By Georgiana Lisa
I love this airline!! SW is awesome. Never late, pilots rock! Flight attendants are superb! Plane is clean, and comfortable. I use my Southwest Visa for most everything, pay it off monthly all while earning free flights!
Last flight home to SMF from Vegas we got there faster than expected, and the pilot got on the intercom and said ‘we’ll ladies and gentlemen, looks like we arrived in Sacramento a big earlier than we expected so I’ll just fly around up here for a bit since we’re early!’ 😂 always saying funny things! Makes the flight entertaining. I have total trust in them.
Never had a bad experience with SW. The only time my flight was ever delayed from Vegas to Sac was due to President Trump Landing Air Force One there, so it jammed up McCarran.
Love you Southwest! Keep up the great service!
Enjoyable Flight 5/5
By enjoyable flights
We have been flying with Southwest for many years and never had any issues or problems with booking, flights, seating or their staff
Check in was awesome! 5/5
Thank you so much for making the check in process a breeze! I got a reminder on my phone, I selected “check in” twice and I was checked in!
Delayed flight missed connection.
SW is always polite and very concerned about their passengers comfort and well being. There has never been a time were they have not provided a great flight.
Ease of use 5/5
We all know southwest is the SUPREME airline carrier. But their app is so well done as well!
Emergency contact during check-in process 2/5
If checking in requires emergency contact info, why not ask me to provide prior to having to check in, not during the process which will affect me gaining a better position.
Let me pick my seat when I buy my ticket. I also despise lining up in the terminal.
LOVE Southwest!! 5/5
This is just a great company!!! 💚💚
Happy with SWA 5/5
By GB marley
We love flying southwest! Not charging for suitcases is a big benefit! Friendly staff. And easy and fast app. We fly SWA often!
Changing flights 5/5
They make it so easy !
By Alfred J. M
Mobile app makes checking in very convenient. Easy to use. Like your reminders.
John & Pat Murrieta
Does not readily allow you to view mobile boarding pass 1/5
Not sure why that wasn’t an automatic option but it’s 2019. It shouldn’t be this hard.
Check in 1/5
Streamline the check in process. Complete crap system
I love Southwest they make it very convenient and easy if you need to change something. Whenever I can fly Southwest I do. People are very nice as well!
Great - Would love auto fill 5/5
So far so good. Wish it provided auto fill feature for things like entering address, email, etc
I’m not able to add a mobile boarding pass to my phone and that’s the whole purpose of downloading the app. There is also an issue to log in with my correct password, it’s redirected me to the main log in multiple times.
Fun to travel 4/5
Love, love, love Southwest easy to use app, great prices and easy to change flights!
Where is boarding pass 1/5
Can’t retrieve a boarding pass,not good
Have to go to desktop to get boarding passes 1/5
Have to go to desktop to get boarding passes
By keilah c
Love the free movies
Mobile boarding passes 1/5
So lame you can’t get mobile boarding pass even when using two different accounts and phones.. printing is so unnecessary