Paid for early check in. Never got it 1/5
By michael gowdey
I paid extra for early check in. Gave me the B passes. Southwest is garbage
Southwest 5/5
By 26738484
simple - easy - cheap - good flights.
I’m tell you this is a good app I have took probably 80 southwest flights in my life. I had a 1 problem and it was just a delay of flight because of a tornado. But that’s even their issue. The staff of southwest is amazing. (for kids hot chocolate is free and amazing)
Canceled Flight 1/5
By steeltownguy1
Put us on another flight at closest city and charged extra for it
We’ll designed. 5/5
By -Jeff-
Very well designed so it’s easy to use.
Showing error when trying to log in with correct credentials. 1/5
By Trakiooloo
Wasting time trying to log in on the app.
Southwest Airlines 5/5
By besa me
I’ve been flying Southwest for years. I can say I’ve never had a bad experience. The flight attendants are great, and the landings almost always smooth.
I particularly love flying Southwest because it’s one of the few planes that fly direct to Sacramento. This is important to me since I visit and care for my elderly mom often.
Changes to existing flight per phone call 5/5
By APACHE MIKE'S WIFE
The agent on the phone was very sweet to help this dinosaur older person ( me). Thank you for being patient with me!! Love SOUTHWEST
Unintuitive mess of an app 2/5
By JarheadJimmy
Doing anything is difficult on the app! Checking in, seeing booked flights… it just takes too long to do anything.
As easy as possible! 5/5
By srr1969
SW makes flying as easy as possible for those of us who fly coach. Thanks!
Best airline by far 5/5
By Meandpuppies
I’ve been flying Southwest for many years. There Is no comparison to the
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Horrible Customer Service 1/5
By No Longer a Customer of SW
The worst customer care! I will never purchase another flight with Southwest again!
Flowers tickle me pink 5/5
By flowers tickle me pink
Southwest is fantastic
I ❤️Flying Indiana to Sarasota
Great Rates, Service & Professional Website easy to manage for bookings & changes
Thank You!!
So easy 5/5
By nolawendy
Everything I need to do is right at my fingertips and in a usher friendly format. Easy to ring and navigate all features / functions of my travel plans
Must be some new features 5/5
By The real bluegrass traveler
I just changed my outbound and inbound on flights for international travel to Central America. Different days showed me all my options. done in five minutes.
ability to reset password is clunky 2/5
By rachel-123-xyz
Too hard to reset password. It took several tries. No reason for it to b difficult.
App times out most of the time 2/5
By shinandelier
Always at the most inconvenient times too
Vacation 5/5
By The Natural 463
U r the Best
Works great 4/5
By SourdoughStarter12
I wish boarding passes would update gate info in the background automatically. I made it to a gate then refreshed to see the gate had changed.
From San Antonio 5/5
By chettesan
Easy to used.
Credits 2/5
By cheapnasty
Southwest makes it almost impossible to apply credits from canceled flights. Also, if you pay for a flight you should be able to get credited back the amount if you cancel a flight regardless whose name it’s in. Purchase on a credit card, credited back to same card.
Password issues 3/5
By Deeinfl
I reset it 3 times and still not working on phone. I have to use app as a guest :(
Not happy 2/5
By you made my grandkids cry
Flight was canceled and they refused to pay for a hotel saying it was due to weather but I know other flights landed in DC. I know it was due to a staffing shortage but they lied.
delays 1/5
By oldbazar
My first flight was at DCA to HOU. First announced 2 hrs delay then 1 hr+ 1 hr and cancel flight give new date Friday 2 days later. Then i rent a car and came to Nashville. I purchased new ticket to hobby at 8: 21 . The first delay was 30 min. you announce they are waiting for crew. It us a kind of disaster for me. I have sumner vacation trip to Eurooe tomorrow. what will happen now. Mmartin
Change my flight 3/5
By barb harris
Would not let me change my flight last night
I called customer service they put me on a callback list 45 minutes later I got a call back. When I tried to hit one to say I was on the phone it disconnected me then today I went to one to change my flight it was an additional $20 charge and the app wouldn’t let me I had to do it as a guest
Love that you can check Two bags for free 5/5
By wCookiej
Always my first choice to fly with
Transparency 1/5
By steve the mountain guy
It’s not cool to claim weather delays when the news is flashing pilot strike. Bad form and lack of trust
Missed flights and lost Early Bird status 1/5
By Rand78258
Ok Southwest, I understand weather delayed my flights, but why should I lose Early Bord status? Shouldn’t I get to keep it when YOU change my flights? Why is it that the business always wins and the customer always loses? At some point customers need to get engaged and keep businesses from putting us last all the time and keeping our money
Always a breeze 5/5
By Mbolger1975#
Luv SW
Love Southwest 5/5
By vattay
It’s my all time favorite.
Top Airline 5/5
By Ohio Gpa
Why fly with anyone else?
Southwest App 1/5
By 3839922
Good app. Terrible airline. Nothing but problems and delays every experience.
Another cancellation 1/5
By dspm123
Yet another cancellation. After multiple delays, they finally cancelled flight. They Shared due to weather. Multiple cancellations meant earliest flight out was 2 DAYS later. They offered to share cost of hotel which I thought was nice until I got to hotel and found out the the split they shared with me was actually the full cost of the hotel. So they really weren’t helping split the cost—they should have just been honest. Workers were unfamiliar with area hotels and were unclear as to what or where baggage could be found (do we pick up here or does it go on to final destination). Just a complete mess!
ERROR in flight reservation 5/5
By Kathy from Long Island
My husband accidentally booked a round trip flight to the WRONG airport, oops!
I was pleasantly surprised to see how easy and quick it was correct the error!
Absolutely in love 5/5
By razzdi
I have two airlines I use Southwest every chance I get. The folks at check in flight attendants are awesome.
Love southwest 5/5
By Better than picagram
Customer service is amazing and very helpful. All my flights I take I use southwest because of how great they are to the customers
Awesome App! 5/5
By kimsgoodies
Always easy to navigate and make changes when necessary! Thank you SWA!! ❤️
So far so good! 5/5
By Snicks SB
Love the easy to use app.
Doesn’t update quickly 4/5
By Bex12345shdjfrnfc
It’s actually a great app and it’s easy to book flights. Not sure how it does when making changes to reservations as I usually use a desktop for that. My reason for 4 stars is it it not quick to notify you of delays.
Southwest The Best Airline! 5/5
By Doddato
I love Southwest! My favorite airline! I fly Southwest whenever I go in the country. I flew to California in January, then Chicago in April & May & to Dallas in May also now June again to Chicago. Then go back to Dallas in July & to Colorado in August! I fly Southwest all the time! I love the service & I thank you for your kindness and thoughtfulness 👍💕😇🙏!
Southwest is my favorite 5/5
By Bonnie pontera
Love their app and love the airline.!
Change flight 5/5
By Paul Rumer
I had to change my flight time and so I went to the website. It took 2 minutes and I received a cheaper flight. That’s why I fly southwest because they make travel easy
We love to fly South West! 5/5
By TatianaZM
Always friendly!
Always polite!
Always happy!
Thank you South West!
Southwest App 1/5
By
The upgraded southwest app no longer works on my iPhone, which is very inconvenient for me (and No, I’m not buying a newer phone so the app works). So I used to give it 5 stars, but now it is 0 stars.
Easy! 5/5
By anshpo
User friendly and helpful to use!
Talk about hidden fees 2/5
By Air Katz
It used to be if you checked in early, you could get a good seat. No more. Now you must pay for early checkin to get in the A group.
Changing a flight! 5/5
By dolores fresquez
I change my flight online n less than five minutes later, all the flights went down so my two friends had to wait. But they succeeded thanks
Best airline 5/5
By Anna3Z
Easiest app to use ! Love SW! Friendly staff with great service
Online check in 5/5
By joe 94063
This process was really easy. A couple clicks and I was done. Thank you for making it easy
Why I love SWA 5/5
By James Franklin 11
Because you didn’t charge me to change my flight!
