By Fab LeLe
Very accommodating for my 86 year old uncle who has a pacemaker. Plane was big and clean. Flight attendants were professional while exhibiting top notch customer service. Southwest runs circles around Delta & American Airlines. Plus, Southwest is cheaper and your bag is free. Straight flight with no layovers nor connecting flights. Southwest is by far the best way to fly!
Southwest Airlines 5/5
Southwest Airlines has been the only airlines I fly, unless they don’t fly to the destination I am going to. I have never had a problem with service, lost luggage or unfriendly staff. I will continue to fly Southwest every time I can. They are the absolute best!
Checked in right at 24 hours out 3/5
By Chris TN C
Still got B 51. Huh?
Perfect Way to Travel 5/5
I travel often to visit my grandchildren. Straight flight with no interruptions.
Check in 1/5
By any traveler
Need to bring yourselves into the 21st century
DRIVING ME CRAZY! 1/5
I’m trying to purchase upgraded check in but it doesn’t seem to stick. In fact so far I’m not impressed with how the app and website sync. And when I go to the app to check my flat, it says I don’t have a scheduled flight when in fact I do. And to find the flight, I have to type in the confirmation number; but that’s why I have to app, so I don’t have to go back through my emails to find the confirmation number. It should be stored in the app!
Check in issues 3/5
We like the airline, but the check in process is troublesome. Even having a confirmation number for two passengers and the information on file, we still had to enter all our information again, delaying the boarding position. I suggest a quicker check in with all information already to go. No delays for boarding process.
Very nice 5/5
It’s very nice for everyone to make additional changes due to weather and without additional cost. Thanks for your kind help.
Early bird fees are a joke 3/5
By killthis app
I will start with saying I like SouthWest for the most part but I’m tired of paying for early bird check in and boarding only to end up in middle B group if lucky. If you are going to change for this. I believe all who have paid for this “convenience” should board at least after A group and before B group.
The flight attendants are awesome on most every flight, love the free movies, and always professional even when the flight is delayed. Love southwest!! I choose to fly southwest always if possible!
Love Luv! 5/5
By ANGRY OPEN FILE USER
Always ALWAYS remember this one thing. No matter how bad of a day you’re having….at least your not Spirit!
Palm Springs trip 4/5
I made my reservation using my SW account number. When I signed up for rewards a new number was issued.
I paid the extra $25 for a guaranteed A spot. When I checked in my first leg of my trip I was put into B group second leg A group… not sure why that happened
October trip 5/5
By October trip
Great service in changing trip from Tampa to Myrtle beach due to hurricane Ian. Had a knee injury and was able to get a wheelchair for assistance. Thanks
Cancelled Flight 1/5
Major hassle. Now c44. Should at least compensate with better seating position.
Wheel chair driver 5/5
My wheelchair driver complained about my walker needing to go with me to the gate!! He was very rude and when I said I wanted a different driver because he was mad he said to me what’s the matter with people today? He drove very fast through the terminal Which made it very difficult for me to guide my walker beside me! Then he didn’t offer a bathroom stop or give me a chance to get some water or food!
My name is Wendy Stein
Loyal Southwest traveler
My flight is 2147
Leaving out of gate B 13
I usually give a very generous tip but this time he just walked away and complained to the man at the gate about me! So…no tip!
I very much appreciate the chance to have wheelchair assistance…but this was a bad experience!
NOT A great way to start the day! 💔😡🥲
Flight experience 5/5
So much guidance and support!
Making my solo trip safe and easy.
I’m fearless and I’ll be back!!
Wheelchair accessible 3/5
By broken wheelchair
You need to use the pod systems available to you you broke the wheelchair on the way out here.
Easy Travel! 5/5
Intuitive, easy to follow and comprehensive site!! One site does it all!
Good application 5/5
Easy and flexible application for booking and other items
I love Southwest Airlines
Favorite airports 4/5
By MD's MacBokk Pro
It’d be nice to have the most commonly used airports saved as favorites to avoid searching the list every time
Not user friendly 1/5
Not a great app
Passport information 1/5
Passport information should be taken after check inCall the airline to question certain things I could bring back to the US and nobody could give me a straight answer please train your employees better thank youBy the way I can’t see anything that I am typing so please correct that through your app as well
Southwest the Best 5/5
Southwest has always been the best o time airline friendly people and fastest service.
I love Southwest! 5/5
Even after Covid, Southwest Airlines remains the best one to fly! I converted my new husband to only fly Southwest (even though he accumulated a thousands of miles on another carrier). He, too, is a fan and only flies Southwest now! Keep up the awesome work!
Apple Wallet 5/5
By Just A Mister E
I love add all boarding passes to Apple Wallet
Southwest is still my favorite airline!
Early bird check in 1/5
By ticked off-
Payed for early bird check in and got place 33 for another 15 dollars you can get section 1-15. What a scam to
Hurricane support 5/5
Thank you for supporting my family and allowing flight changes to get them home!
Had to change my flight plans. 5/5
I LOVE MY MOBILE APP!!
Travel Made Easy 5/5
App is great to use makes things easy
Awesome!!! So easy to book &/or change flights!!! 5/5
By Lawyer Jim 7
Easy to use & navigate features.
Flight cancelled on us for the second time 1/5
By Donna Ell
We paid for early bird now we are in c
Margaret is the best 5/5
I had a great conversation with Margaret to help me change my dad’s return flight. She was super helpful, knowledgeable, friendly, and professional. Thank you!
Always Reliable 5/5
I can always count on Southwest customer service and flexibility, especially when I least expect it.
Easiest check-in EVER!! 5/5
By Viking Lass
My first time with SW and the app download and check in is the easiest of any other airline I’ve flown. This is great!! 👍🏼😎
App is working GREAT so far! 5/5
Great customer-friendly GUI, makes it simple and easy.
Boarding passes 5/5
By lorry's review
Great website and very efficient in getting signed in for checking in. Thanks.
Applying funds when booking a flight 3/5
I dunno why I have to look up funds after I have found my flight when I’m about to purchase. I understand if you’re using a voucher and you have to copy and paste the code but when the funds are in your account and then you have to look them up they should get rid of that extra step.
Southwest Cares 5/5
I made a reservation for my 50th class reunion for the end of September from Tampa to Baltimore. In the meantime, I had monitored the health of my sister-in-law who had early onset dementia and was not doing well. I changed the flight first to the 13th. Then I changed it to the 3rd as she was getting worse. Finally, on the 26th of August I was informed he had a few days left so I looked at the schedule and decided the 27th would have cost me too much to fly so I called to schedule for the 28th. I called as I also had to change the destination to Philly instead of Baltimore. When I told the gentleman on the phone the situation, he asked me if I wanted to fly the next day and I told him I would love to but could not afford the expensive flights. He said hold on a minute and came back and said he arranged for me to go the next day at no extra charge. I couldn’t believe it and was in tears. Because of him and Southwest caring, I made it in time to see my sister-in-law before she passed.
Checking in 4/5
By Dirie Belle
It went smoothly on the app.
Add KTN 5/5
Was able to quickly get assistance to add KTN on an existing reservation. Thanks, Dan
Easy changes! 5/5
Always easy to navigate their site to make changes or reservations. Love it.
Inflight service 5/5
We love SW! The newish light hearted safety check routines are awesome. What a keen way to make us listen to pretty important details about the flight!
My opinion 1/5
By Mr Usetolovethem
Over the last couple years the consistency of the company and flights have drastically gone down hill. I’ve generally don’t look for flights from other carriers but that will now be changing.
Just get away 5/5
Best Airlines. Just do it!
I found good cheap flight on this app and it was fast and easy to book I love Southwest Airlines they are my favorite Airline to fly with
Check in reminder 5/5
By Duchess of Stanton
Thanks sooo much for the check in alert! Ms Scurlark
Excelente Servicio 5/5
La línea aérea del futuro, no necesitas q nadie te haga nada, el app es tan amigable q hasta yo solo pude hacer mis cambios de vuelo…… excelente línea aérea…….
Easy Peasy 5/5
Saw makes everything so easy to do on their app. Especially making changes. The app works great.