This app is hard to follow. 1/5
Trying to get a boarding pass has been a hard task for two of the three family members
By Diamond David68
Super easy app. Love it
C again :( 1/5
By Matt 39494920202005583
Hate having to race to get a seat when I’m a busy traveler and can’t always login right at the 24hr point
Not user friendly 3/5
By Heather, Hello Life
Says if you liked to add points but doesn’t give you option on cell phone to do that
Very easy 5/5
By scared 2 fly
I appreciate how easy the app is to use.I am a nervous traveler & everything about Southwest puts me at ease! Thank you
Flying is so easy!!! 5/5
Best service going! No baggage fees!
By Phoenix grandmother
I have the SWA app in my phone and it has made checking in so much easier, I love it.
❤️ Southwest 5/5
Best Airline in the country
Love the check in alert 5/5
I struggle to remember to check in before my flights and this app will remind you to do so. That’s pretty sweet. All hail the A group!
Check In 99 4/5
By Check In 99
It would be very helpful if when you are waiting to check in (right at the 24 hr ahead time) if you didn’t have to go ding the confirmation number. If there was a pick list or I auto-populated you next immediate flight that would be way more convenient.
Wish I could add my Svc animal 5/5
Love the app; only short coming is the ability to add those “special” things like my service animal & wheelchair assistance to reservation (always have to call). Otherwise, I’m a huge fan!
Love the app 5/5
By J 0717
It’s reassuring, flying with Southwest
Easy check in 5/5
Thanks SWA for keeping up with technology !!
Check in 1/5
Why do I need to enter confirmation #, First and last names when I am logged on to my account.
Should be one click.
Ability to email boarding pass was removed. Can you please add it back? 1/5
In addition to adding the boarding pass to iPhone Wallet, I used to be able to email myself a copy of the boarding pass and view it in IE or Goggle. This was a "nice to have" since my company requires copy of the boarding pass for expense reimbursement. Screenshot of Wallet BP is not accepted. Can you please add it back?
My recommendation 5/5
By mr 640
It’s the only airline I fly. Good service, on time, baggage is quickly handled, extremely nice people
Electronic boarding passes 1/5
It’s lame that you need to login and have an account just to see your boarding pass on the app. Why isn’t a Guest option available with Confirmation number?
Didn’t get option of boarding pass 1/5
When I checked it in didn’t give me an option to have boarding pass emailed, text or printed. I really like having the mobile boarding pass.
Early Bird 3/5
Early bird check in is becoming a joke. The price goes up considerably and you get a B seating.
Wheel Chair 3/5
I need to have a wheel chair to take me to and from the airplane. There is no option to check to let the airlines know..
138th. Sigh. 4/5
The app is great only it should remind you 24 hours prior to departure, to check in. If it has that feature, I do not know how to activate that. I don’t fly southwest enough to master the boarding process and it’s maddening to check in 9+ hours ahead of your flight to find you are 138th in line to board. Clearly others have it mastered but the app should level that playing field.
Checking in 5/5
By Thoughts from Deb
WOW! That was the easiest check in ever!
Wonderful app 5/5
Very easy to use. Highly recommend!!!!
Love SWA 4/5
Planes, routes, and free bags! Crews are the best in service and attitude. Keep it up!
Travel comfort 5/5
Great deals with two free luggage
Why the change 1/5
You changed your boarding pass to make it look the same as apple wallet boarding passes. Why? It was a stupid change. I didn’t use apple because it was more difficult to read.
Cant get two of three confirmation codes 1/5
By we tio2
Waste of time if it doesn’t work, and it
Te BEST Airline Southwest 5/5
By Coronado bay
Southwest is the best airline.
1. Easy to make a reservation
2. Easy, efficient check in staff
3. Great flight attendants
4. Planes clean and ready for passengers
5. The BEST all around
We love SWA 5/5
You are so kind to my wife who is in her 80s early boarding is a godsend.
Checked for my upcoming flight, but the app said I had none! Scared me until I could remember my confirmation number, then it came up. Wish it would have just brought up the flight I had..
Southwest is awesome! 5/5
Thank you for making booking so easy!
SWA App 5/5
Simple to use and makes managing my flights a breeze.
Great work folks.
Badly designed app 1/5
Doesn’t store booked flights.. doesn’t show you if you’re EarlyBird Check-In was automatically done 36 hours before flight as advertised by them.. One of the most poorly designed app’s I’ve ever used! You check there help forums and you see bugs from 2016 that still haven’t been fixed.
Love sw! 5/5
We lo be flying sw!!
The best airlines. Always a pleasure 5/5
Confiable para viajar.
Southwest App makes checking in so easy! 5/5
Thank you Southwest for having an intuitive app. I fly many airlines and yours is by far the easiest and best. I am going to fly SW even more now that I know how easy you have made It!
SouthWest is the Best 5/5
The app is easy to use. I can search for flights, make a reservation, pay, confirm flight, check-in and get access to my boarding pass as well as flight details! Also, SW staff are the friendliest! Being able to check 2 bags without additional cost is awesome!
Easy check-in 5/5
Mobile website is super easy to use!!!
South West 5/5
South West is the best airline ever! I love South West like family. I don’t ever wanna fly with anyone else ever. Just wish I had more drink coupons! Love y’all South West!😘
Southwest Airlines 5/5
I love SWA. Never fails me!! Would never choose another as my preferred airline!
App is very easy to use
❤️ SWA, my fav❗️✈️✈️ 5/5
Love SW! The best airline!
Great phone service 5/5
When I desperately needed to change my flight to Phoenix because of my brother’s medical problem, the person on the other end of the phone was very understanding and made all the changes necessary for me. It was such a relief! I wish I had written down her name. Kudos!
Easy as pie 5/5
Change of my flight was easy as pie.
Does what it says 5/5
Best apps are ones that work and do what they say. This is one of the best.
Watched as the clock hit 3:05 on my phone to check in immediately for my flight exactly 24hours before and it hit me with a lousy error message saying see flight attendant re loaded the page and boom B class LAMEE
Round trip is problematic 3/5
The indicators for one way and round trip are not clear. I tried both and neither would let me do round trip. I ended up doing 2 one ways. I will only use the app if I have no other choice. It also made me log in twice: once to use app and again to buy ticket.
Online checkin via app 1/5
Wouldn’t allow me to check in online via the app. Allowed 2 people, but wouldn’t allow myself and another flier. No reason listed via online app.