Change flight no notice 1/5
By Delafield Happy
Change our flight again without notice
LOYALTY HAS ITS REWARDS 5/5
Loyalty is a quality that many think is proper to abandon when we experience “turbulence.” But if you become disloyal due to turbulence, trials or tribulations, you were never loyal to begin with. Southwest has for more than 20 years, and will continue to be my airline of choice because of their loyalty/commitment to me and my traveling needs. There’s a reason ❤️is their logo. They love what they do, they love meeting and exceeding needs, and I sincerely believe they love me too, and I intern love them and will remain a loyal/love customer in spite of a little “turbulence.”
Early Bird - Not worth the money 3/5
I bought the Early Bird upgrade for the first time and was sorely disappointed. Spending the extra $50 a ticket didn’t provide any value as I was not able to check in early but when I did check in 24hrs in advance (right at the exact minute) I really didn’t get very favorable positioning (end of A and middle of B). In fact, most times I have gotten better positioning just through the normal process. Also, it appears every passenger can purchase the Early Bird upgrade which then eliminates any advantage at all. So it’s like you are charging a fee for the same process under the guise of some type of advantage/“upgrade”. Not worth the money and a very disappointed customer.
Southwest AAA+ 5/5
By mark vi
I’m liking it 5/5
AWESOME SO FAR!
Southwest only 5/5
I only fly Southwest unless there’s not an option.
Frank Fruciano 4/5
By Frank Froochie
More and more you have no Alist entrances to gates at airports I use, like LAX.
I am at Kona Airport now in a BIG Line for general boarding and I may Miss my flight back to LAX because of it!
Bags were checked early, will be on the plane, but I may not be !
You should give out where you have AList Check in and Say “ No AList Check In Available “ as part of the Check in.
Very Bad Service on this.
If I miss this flight…
Luggage left in rain 4/5
By determined to soar
Our connection was Delayed in Atlanta on 3/26 due to storm. I wasn’t worried. It happened and you go with it. However, it seems that our luggage must have sat out on the luggage cart for our next flight in the storm.
When luggage came off flight in Austin the hard suitcases were still wet. Along with several others. Got to hotel. Opened suitcases to unpack and get ready for work. And clothes and shoes were soaking wet!
Hung wet clothes all over room. Next day, still drying. Shoes still wet. Need to now find a laundry to clean them instead of spending time prepping for my show. Love Southwest! I always bring attendants, pilots, and other helpful people treats. This totally could have been avoided. 🙁
Cannot use gift cards in mobile app. 3/5
It would be nice to be able to use gift cards on the mobile app…
The best domestic airline! 5/5
Ok, they had a major problem at Christmas. They are doing everything to make it right. They still are the most dependable airline and do more than others to get us there on time with our luggage. Been a fan for years!
Betty macias 5/5
My flight is not updated
Prepay check luggage 1/5
By Nickname requirement silly
Can’t figure out how to prepare for checked luggage.
Change Flights 5/5
Southwest makes the entire process of changing my flight after trip dates changes so EASY! Couldn’t have asked for a simpler process.
Boarding time in the app please! 3/5
The app is ok. Nothing exceptional. But it is so frustrating to have to look at the boarding pass to see the boarding time. This is especially annoying considering SW’s rigid boarding order policy and no assign seating. Knowing the boarding time is essential flying SW.
Can’t the boarding time be in the app somewhere? It is especially frustrating when the flight gets delayed and the boarding pass still reflects the old time if you screenshot a copy.
Simple and obvious fix. I feel kind silly even having to mention it.
Average airline 1/5
By meh max
Nothing to really say
My review 5/5
This is so well designed and easy to navigate.
App failed 1/5
The app would not allow me to check in. Error advised to check in at the gate!
By mma dude
I love the app because it lets you know all of your boarding info on when you're flight is what gate you are and you can access it on the airports computers if you need to. All in all the southwest app is the greatest airline app ever for many reasons.
Check in delay 1/5
Southwest delays check in ability so that you can never get a A boarding pass.
Check in from Mexico 3/5
By golfer lou
The check in process for boarding in Mexico was ridiculous. No other airline I fly out of Mexico requires so much information to check in. Because of it, my boarding number is into the high B’s. Very disappointed in an airline I fly on very frequently.
Always Satisfied, Never Disappointed! 5/5
Accidentally booked the wrong week to visit our daughter. With Southwest you can change your trip without hesitation! Very easy to do! Their “bags fly free” is another amazing quality they offer. When visiting family, it makes it easy to bring all the things you want to without worrying about having to pay extra.
Long Beach 5/5
Great airline to flying and very accommodating
Gary Mcgee 5/5
Love the simplicity of flying southwest. I know it depends on when your flying but I’ve never encountered any problems with Southwest Airlines
Horrible in every aspect 1/5
By ron johnson 1
Budget app with budget air. Go fly delta
Boarding Pass >Apple Wallet -Turn Off VPN 3/5
Boarding Pass would not download to Apple Wallet. Apple Support says to call the carrier. I called SW CS & was told (on the recorded line) they have no technical support for the SW App. Internet search found a SW Alumni page with many discussions. He/she suggested ‘turning off the VPN, & make sure it doesn’t auto- toggle back on’, is THE fix worked for me. Ironically, he has no likes for his comment. So, make your phone less secure to download boarding pass to wallet, then turn VPN back on.
SWA all the Way 5/5
SWA has always been my go to airline. The ease of changing options and no baggage fees is nice.
Late flight new price 1/5
By ha JDJ
I used to love southwest. No more. I’m notified my flight is very late. I try to rebook. I have to pay $163 more. I lose my preferred seating, which I paid for in the original booking.
What was once a pleasant and streamlined experience is now unpredictable and unreliable with a drift toward the same kind of fees the other airlines have.
Southwest has lost me.
Travel between cmh and stl 5/5
By Deb Urbana
Requested assistance for my husband for getting to the airplane due to disability and it was so easy. Really appreciate the awesome service. Also the flight left on time and arrived on time in St Louis.
Awesome people. Great company 5/5
We enjoy traveling to see grandchildren and Southwest gets us there!!
On time. 5/5
Good service on this trip. Wheel chair service from curb to curb good on last leg. Appreciate the crew. My airline of choice. Liking changes
Trashy application 1/5
By a tasty guy
- Out of date UI
- unable to create an account or reset password
- clears forms unnecessarily
- spammed with ads
Take a note from your competitors
Consistently awesome! 5/5
By Sharooni too
It’s so easy to navigate around their app.
Love not paying for bags!
Very friendly 5/5
Always will to help
Both flights are efficient but never heard them change gate on first flight and of course second flight is delayed , the delays get old as does they send u way out of your way to get home
I paid for early bird check in but still got a B ticket 1/5
By Daddy Joe 510
I paid for early bird check in but still got a B ticket
I drive if Southwest does not have flight to get me where I am going. 5/5
By Will Blevis
SWA is the best! They always know what is going on and let you know ahead of time if there is a delay. If there is an issue with weather or some other delay they always have a plan to keep you informed, find an alternative flight to get you to your destination and take care of the customer.
Loyal passenger 5/5
App very easy to use
Early Bird Checkin 2/5
We paid $100 for early bird checkin but were still assigned B seating. I’d like a refund.
Horrible check in process 1/5
I kept hitting refresh until the moment the check-in process was open and I was still B43. The process is ridiculous. Bad process/software. Get with the times
By No 1 satish
Great App very friendly and easy to navigate
Awesome customer service 5/5
Website/Customer Service 5/5
Southwest, has been and will always be my FAVORITE airline. The website is so customer friendly and customer service agents are always helpful.
No more cattle call seating 2/5
Just one time I fly southwest I want to sit next to my wife. You really need to go with assigned seats.
All nicknames are taken really you just don’t want the review.
Always the best 5/5
Fly SW every chance I get. Great flight crew every time. Highly recommend to all of my family & friends.
App disappointed 1/5
Registering is so difficult and after I finally was able copied my name and all app says I don’t have an acct anymore 🤦🏾♂️
Late flight to San Diego. Supposed to be 9:00 pm, not now. Very disappointed in SW.
Rapids customer 5/5
By biggest barb
I love southwest 💙
By P —-d
You should say we had to do passport information
Before we can check in nothing changed from when we came and you have to check at airport anyway