Check in 4/5
By jose prf
Difficult to find online check in on line &moble
Pre-Check is confusing 3/5
I bought the pre-checkin. It would have been nice to receive an email notifying me that I HAS been checked in. It was also not clear on the app that we had been checked in. At note in our reservation saying something like “You’ve been checked in” would have helped.
Love SW 4/5
I love Southwest Airlines and am excited about the expanding destinations. I enjoy the ease of use and intuitiveness of the SW App. However, I wish I could edit my account details on the app without going to the actual website. Overall, no complaints. Thanks SW for being so awesome!
Flight cancels 2/5
Very convenient 5/5
Great App 5/5
Life is good with this app!
Need to be logged in to print pass 1/5
Doesn’t make sense to have to log on to print pass since I’ve already provided my confirmation number etc
Check in blocked 1/5
By southwest app
Why allow Check in on app 24 hours in advance if your blocked saying check in at gate can’t check in at this time. Then 2 minutes later allowing to check in on app.
User friendly App 5/5
The app is quick and easy to use. I love it. Now if it came with drink vouchers it would be amazing. Lol. Great service, Great app.
Southwest is my favorite airline. My only wish is they flew out off a location closer to my home.
Cost me time 1/5
I bought tickets for my son and I. I checked in online 24 hours in advance. Got to the airport and only have one boarding pass (for me, not my son). In line with tsa and realize I have to get out and go get a boarding pass for him. Get to kiosk and wait in line. Print boarding pas and it says he’s already checked in. Your app misrepresented the situation and it cost me precious time getting out and back in tsa line.
Easy, peasy! 5/5
Thank you for making checking in so easy!!
Great prices 5/5
Awesome airline and great getaway prices
Business Select 5/5
Ability to upgrade to Business Select from within the app based on availability would be a great add-on on the go!
By SWA 2418
Very disappointed because flight cancelled at last minute. After receiving text notification, I called and waited one hour before speaking to agent. I was number 39 at time I called. Agent very helpful and obtained flight tomorrow with minimal wait time.
Convenient BUT doesn’t have all options 3/5
By Gods Woman First
The previous app allowed me to put in my request for wheel chair assistance and I was able to use my my PayPal account for payment.
I had to make my reservation through customer service and I was assured that wheelchair assistance was on my ticket, BUT when I checked in and viewed my ticket, wheelchair assistance was NOT on my ticket. Now I’m going to have to call customer service again and make sure that wheelchair assistance is on my ticket. Southwest: you’re slipping!!!
The best airline is south west 5/5
Best crew ever and always a safe flight I love south west would choose any other airlines
By Kribbage Kev
I have five travel apps on my phone and nothing comes close in comparison to the simplicity of use and ease of booking an airline ticket. The SWA app is the gold standard for all others. The schedules are easy to read, the prices are clear and understandable, and you can switch from one day to another in seconds. It is truly remarkable! Thank you SWA!!!
Poor boarding pass retrieval 1/5
Mobil allows one of two passengers a boarding pass. Told to go to web site on a computer. Computer unable to retrieve the reservation. What a racket!
Shouldn’t have to log in to check in 4/5
Could be better
Not Worth It 1/5
I only downloaded this app to get the mobile boarding pass and it still didn’t give it to me. Can Southwest just assign seats ahead of time like every other organized airline? There are not enough savings to justify this cattle call at this point.
Very easy to use
Check in 1/5
This is nonsense it when I go to check in 24 hours ahead and I end up at the end of the big group something is wrong with your system
App doesn’t work right for multiple family members 1/5
When one person booked all the tickets, the app wouldn’t let anyone else see their boarding passes without going to the website. It’s useless. Spent 30 minutes on the phone with Southwest for nothing.
Excellent app! 5/5
So simple and user friendly, even I can use it!
By AZ Freda
Loved flying with Southwest.Always so accommodating and helpful.
Duplicate boarding pass 1/5
Checking in for flights tomorrow
And although the app shows both flights accurately, it has the same boarding pass for both flights ....only for the first of two flights!
Late departure again 1/5
By you must be...
First our April flights were all messed up, 737 issue.
Next our May flight wasn’t direct like our April flight and today.... just arrived at airport to find out an Hour and a half delay. Southwest we’ve always loved you, but this is getting messy ☹️
I love Southwest Airlines! 5/5
I will only fly Southwest because they have the BEST Deals. 😁
Don’t have a hyphenated last name 1/5
You will never be able to use rewards for your whole life! You’re family will give you a hard time about it cause you are wasting money, which is hilarious cause they forced the name on you at birth.
Easy to use, easy to book👍🏼 5/5
Check in 1/5
I was unable to check in using app 24 hours before flight at 1:25 pm. I called SWA, got checked in by phone worker, process took 5 min, by 1:30 pm I got a B41 seating position. This is very inconvenient because I get apprehensive in a window or middle seat. The delay was caused by the app and now I have to hopefully get lucky to get an aisle seat. I am very disappointed in the service or inability to not rectify or compensate for the poor service by Southwest Airlines. I hope my comments can serve as better treatment on future flights for myself and fellow travelers of Southwest Airlines
Love southwest airlines 5/5
Southwest Airlines has the best customer service, love the free baggage. Love the quick boarding and easy online booking.
It’s pretty good 4/5
Overall, it works for traveling but it’s a little glitchy and sometimes says I’m offline when my phone has service and is connected to WiFi.
The BEST Airline and nicest folks 5/5
Southwest is absolutely the best Airline!
Boarding pass options severly limited 1/5
By I Phone Junkie 7
No iPad or IPhone support for printing boarding pass.
Review southwest 5/5
By Diesel patch
Great airline great customer service. Have always had good experiences dealing with this airline
Love the way you have the option of move dates for best flight info without having to input info all over again.
The flights and employees are the nicest and very helpful in there stressful days dealing with all kinds of personalities.
Great job Southwest.
Remember Me??? 1/5
Shouldn’t have to type in account number & password every time I log on if using the app. It’s the same online, too, no matter how many times I click “remember me.” It’s minor, but makes a difference in the experience.
The best most on time easiest to use airline period!!!
Log in 1/5
By the original ladybird
Continues to tell me my user name and password doesn't match. I change my password and it still tells me that! Hate your web site
I love southwest. They make traveling easy and stress free.
Handy app, but... 5/5
Love the ease of use on the app to book, however, why can’t one see the fare calendar on the app? It’s a tool I refer to quite often.
Catherine and Jim Davis 5/5
We will have been married 48 years this July and always choose Southwest first. We fly home after a week of vacation in our great country. Thank You Southwest for your dependability. See you again soon. 🛩
Almost worthless 1/5
The app requires me to enter information that I should simply be able click and be done. I should pick a flight and click check in. Stupid app!
App is terrible 1/5
This app is terrible. I had to call in to get logged in and still wouldn’t let me access my boarding pass. Kept saying my phone was offline when all my other apps were working. I wouldn’t fly on this airline unless it was half the price of United. Super frustrating terrible experience. Hate to be negative and this is the only review I have ever written.
Remember cc info 5/5
Always asks for my CCV don’t ask for that every time lock app down with iOS and make that easier
When I am making a change and have to pay may not have easy access to card
Love it 5/5
The most flexible user friendly airline app out there.