Billing Tab 1/5
By Fix issues!
For weeks now, when trying to check billing tab, I get the “Unable to load” message. I have called support numerous times. A ticket has been submitted but it is still not working. Very frustrating! I hope this issue gets resolved soon! Need app support feedback as to what is happening to resolve issue, please.
The app never remains logged in more then a couple hours. This pretty much makes the app a pain to use.
Spectrum Mobile app 1/5
I had great expectations but have been completely disappointed. I signed in and got kicked off multiple times. Each time I had to prove that I “was not a robot”. After signing on the first time and getting kicked off , I would go through the sign in process again only to be told that I had to sign off as I had the app already open. I finally gave up even though I never was able to check on the data usage.
System is the issue 2/5
The app itself is okay. It’s not great, just okay. I’ve been using spectrum mobile for a couple months now after having Verizon for the previous 7 years. Verizon’s app in by far better than this one. For me, it’s how it breaks down the usage of data. This only does it by the tenth of a gigabyte. When you’re using one or two gigabytes, it’s nice to be a little more accurate than that. Take it out to the hundredth spot and it would make the app much better right away. Beyond that, the app looks just like the spectrum website, very basic and not helpful if you something goes wrong. They need to get better technical people to do an overhaul on their system. Now to get into the mobile system. It’s as bad as it gets! As a spectrum user, it’s very frustrating. How is it that a service that a company provides can’t be combined? Spectrum Mobile is completely separate from the cable/internet company that advertises the mobile part. I went into the store and got the mobile setup, that’s all they can do at the store. If there is anything else that I need any help on, besides an upgrade, I have to call customer service. Even if they were to get this fixed, the highest I could go is a 4 star. That’s because both spectrum and spectrum mobile need a complete interface overhaul of their website and apps. There is actually some pros and that’s the only reason I’m still with them. The price is right because I am a spectrum internet user already, the best unlimited data in my area. Since they use Verizon towers, the signal is great. Overall, the customer service is great. Every now and then, it drops a bit but that probably has more to do with the individual I’m dealing with.
Awful app 1/5
Still can’t sign in to account after calls to “CS” it will work for a day or two the reverts to “something went wrong “. Yeah, I know...when I signed up for this junk I went wrong.
Not bad 3/5
But would you PLEASE give me the option to stay logged in so I don’t have to each and every time I open the app
My review 5/5
By Gaither B
Spectrum Mobile offers great service and the ability to switch between different plans to help save you money and the mobile app is so easy to use! Switch to Spectrum Mobile and you will not be disappointed !
Device upgrade 1/5
By a catano
I was told I was eligible for a device upgrade, and that I have to go to a spectrum mobile store to get it. The closest store was over 200 miles away! So I went on a road trip to Paso Robles to the spectrum Mobile store, after a 2 1/2 hour drive, I went into the store to complete my upgrade, they told me that I couldn’t get upgrade, because I still owed money on my phone, well I walked out of that store very upset waste of time! Very POOR CUSTOMER SERVICE. If I could, I would change mobile prime company.
Worst Experience Ever 1/5
This has been my worst experience ever with a Cell Company! I started service 14 MOs ago, initially they put wrong address in computer, after telling them numerous times and being told it would not effect anything, when the neighbor hooked up it disconnected all my services , tech had to come out and many other things. Then I was also told I could upgrade to the new IPhone each year for 45, then when that time came and my app told me I was eligible for upgrade, I drove to three different cities attempting to upgrade and finally when I found the phone I wanted, the computer system would not let me upgrade because the account did not show that it was 12 mos old , because they gave me a new account number when the neighbor hooked up. Instead of showing the true age of my account. Then I added another account just to be able to get the new IPhone, i then sold the other phone and I have now been dealing with them for a week to get the phone unlocked, the phone I have paid off completely. The phone that belongs to me that I have paid in full. The customer service does not exist, I have been promised account credits , three times and not received the first. Also I done a trial of their streaming services requested it be stopped for 8 mos before I got a rep that knew what they were doing, so I paid for a service for 8 mos that I requested monthly to be disconnected. So my experience is awful, do I understand they are having growing pains and cell service is new for them yes, but have I even gotten an apology or anything from this company no!!!
Does not work on iOS 13 1/5
Updated to the latest version of the app and every tab still shows “unable to load”. This has been a persistent issue since iOS 13 was released.
Takes for ever to upload, if it does 2/5
By k bacha
Often takes very long to upload/populate data in the app. The app launches and then sets there to upload... issue has been happening on different versions of iOS 12 and persists on 13.
Captcha every time? 2/5
Really? I have to suffer with a captcha every time I log in? Every time? I thought that's what face ID was for. When logging in again, it says "you are active in another session. Please close this session." Infuriating. Stupid. Dumb.
EDIT: I discovered that using a VPN causes the csptcha problem. Without VPN, log ins work with face id. Changing rating to two stars.
Unable to load 1/5
The app worked when I first switched to Spectrum mobile, then it stopped working on iPhone and iPad. I can log in to my account using internet. I uninstalled app and reloaded, turned off iPhone and back on. Phone is up to date. Still not working, I called Spectrum, helpless desk. Said app works for her but would send email to manger. Uninstalling since app does not work. Will not recommend either. The app has very basic info, how much data you have used and to notify you when you are close going over data limit.
Not bad but not great 4/5
It keeps signing me out
Login does not work. It works in the browser.
Worthless app 1/5
For several weeks now, login to the app and you get the message that it’s Unable to Load...something didn’t work quite right. Call customer support and all they say is they’re aware of it. The app used to be very quick and handy for tracking my data usage...not anymore! Really deserves zero stars.
UPDATE 10/24/2019....there was an update in the App Store today. Updated it. Still does not work.
Cycle dates and data usage inaccurate. 3/5
Overall OK, but two big things:
1. The end date of the billing cycle is incorrect, it’s off by one day. My cycle ends on the 25th of each month, but the app states it ends on the 26th.
2. Data usage is inaccurate. If your actual usage is, say, 2.12G, this app rounds up and will show it as 2.2G, which is almost a 100MB difference.
Please fix these important information items.
Terrible, does not work 1/5
If only it is was possible to give zero stars I would give it to this app because it is terrible. I cannot log in to this app because it takes me to the webpage to confirm my login but it never logs me in on the app. Even after logging in in the webpage and logging out I cannot log in on the app.
Would like to be able to make billing payments through the app
NOT better than no app at all. 1/5
Most of the links on this app do not work. You hit the button and nothing happens. Actually, once something did happen, but it was not what I had requested.
Also, make it viewable in Landscape. I hate Portrait.
GB overage 1/5
Spectrum does not inform “older” not-technical folks like me if you leave searches open but have finished using them, they are still getting added to your 1gb you signed up for. I switched TV, internet , & 2 phones (bought 2 new I phone 11’s) over to them 2 months ago and they don’t want to deduct the $14.99 charge this one time? Guess my little account means nothing!! I won’t even go into the 5plus hrs it took me on hold to switch over my phones. That should have been a sign for sure. Disappointed
Gene Biland 4/5
So far our reception in our area is not the greatest.As we travel it seems to work in most areas.
Simple and easy to use! 5/5
Quick glance and plenty of tools for self help on your mobile account. Love it.
Super ease to understand and miniver.
Good App - but won’t load 1/5
By Tricky Rick 62
This App worked great initially for me. Then I began to receive loading errors - “It appears something went wrong - Please try again”. I have uninstalled and reinstalled the App several times only to receive the same error.
Text app for iPad 5/5
Mobile app works great. When will we see an app for iPads that are on wifi only for Spectrum Mobile Text Mesages? Had it with Verizon and surely do miss it.
How am I supposed to use app when it will not even load up with any good service.
Hate this app 1/5
App keeps crashing. Doesn’t let me see my information. I’ve had to delete the app multiple times to get back working again.
Needs work 1/5
This app is trash, doesn’t even load, I’ve updated it, deleted it, redownloaded it, signed in, signed out, still doesn’t work, like what are you guys doing, I have a brand new iPhone and you guys can’t even keep up with the app, just updated it and still doesn’t work, fix it..
How about some security???????????? 1/5
Okay since it is 2019 can Spectrum actually take security seriously for once? Still no security measurements in place for any Spectrum services whether it be cable service or mobile besides basic authentication. Come on get on the program and either offer 2FA or discontinue all of your services since if any of Spectrum’s services got breached an attacker could hack your mobile account, than WIFI and than whatever else since gained access to mobile or cable accounts...geez be like X-Finity they have their own 2FA app for their services! Spectrum just doesn’t believe in security for their clients for logging in purposes!!!
Stopped Working 1/5
By Ellie 137583&45
The app stopped working several weeks ago. We get a message saying it is unable to load after we sign in. Have tried reinstalling the app and have downloaded to multiple phones. It just doesn’t work anymore, making it difficult to track data for our by the gig plan.
Spectrum mobile 🔥🔥 5/5
Worst app experience ever 1/5
I have tried to log in countless times only to be told I’m not a spectrum mobile customer. 🙄 then it takes you through an endless loop of trying to log in. Please please please fix this issues. It is poor business
App doesn’t work. 1/5
By Rich 1111
The app worked for a few months but now I can’t even get logged on. I’ve spent hours talking to Spectrum and as you would expect, they couldn’t fix anything our even provide a reasonable answer. It’s sad that the whole industry has lost any customer care.
Worst app 1/5
By Nihal Gurrala
It’s down most of the time.
Works fine 4/5
App works just fine for me. Not sure why others are having issues. Very basic, no bells and whistles which suits me.
No Apple Watch Support 1/5
We have the series 5 out now. Get with the times.
Won’t load? 1/5
Since IOS 13.0 update Spectrum mobile app will not load. It gets stuck after opening. No use this way!
Have to keep re-signing in 2/5
The app crashes Everytime I use it. I hit the back button and it's an immediate shutdown. Android works fine but not on iPhone.
Zero stars 1/5
By Mr Bo Jangels
Zero customer support one hour on phone to reach a supervisor.
Two week returns my phone NEVER RINGS FROM DAY ONE
They blame Apples hardware Apple support can’t call NO FRICKIN RINGER
I’m disabled no car Uber only THEY SAY UBER YOURSELF TO AN APPLE STORE 20 miles away (another 50-70 bucks) FORGET THAT
Would not create a RMA FOR ME PAST THE BUYERS REMORSE PEROID THEY SAY
And finally I called Capital One and created DISPUTE/FRAUD CLAIM TODAY to ensure they behave as other companies would like BestBuy or Amazon
Avoid this MVNO Virtual Network at all costs
YOU WILL GIVE ME ALL MY $$$ BACK SPECTRUM AND I WILL CALL THE FCC ON YOU AS PROMISED IF YOU TRY SND KEEP MY PHONE NUMBER
Not user friendly. 1/5
I throw my hat in with the less than satisfied users. If all you need is to occasionally see your bill or data usage then it’s okay. However, I’d like an app that also shows when I’m connected to spectrum hotspots. I have a hotspot profile setup but it’s a mystery if it works as advertised. The other pain in the rear is having to log in every time I want to glance at usage, etc. I have facial recognition setup and I still have to search through my passwords (iPhone XR) every time I want to use the limited functions of the app. IMO the app falls far short of reasonable expectations. I’m happy with my service but less than satisfied with the app. Cheers
Face ID still does not work!! 1/5
Thought maybe the update would fix the issue. Nope. I log in with my username and password and it asks if I want to use Face ID and I say yes. Next time I use the app I get the same message and I have to log in manually again. Very frustrating!
Better than no app at all. 3/5
As you can see in the Apple Store’s screenshots, the app rounds your data usage up to the nearest 100MB. So, if you’re paying By The Gig and want to avoid going over 1GB, you’ll have to turn your cell data off at .9GB because that’s as granular as the counter gets.
Also, even though the app offers notifications, the lowest usage you can set an alert for is 1GB. So you won’t know if you’ve gone into the next gig until you have already done so.
Right now, I have supposedly used .1GB, but I just signed up for this service and rarely use cell data. My actual usage at this point is more likely something like .050GB, and Sprint’s app would have given me a number to the third decimal point. Spectrum apparently doesn’t want to do that.
All in all though, it is better than having no app at all. Just not by much.
Doesn’t work 1/5
By okay now this is dumb
FIX THIS APP
IT KEEPS TELLING ME IM NOT A MOBILE CUSTOMER
I HAVE CALLED 10x to clear this up and every avenue is still not working!!!
Payment Feature 2/5
Why isn’t there an option to pay on the app instead of everything being auto pay??? Makes no sense to me so if you’re late paying your bill you don’t have to call and speak with a representative.
By Linda SWoods
I thought that my bill was going to be $45.00. Unlimited calling and texting??
Works great! 5/5
Simple to download just clicked a link received from Spectrum text today. All I had to do was enter my username and password and Voila, worked like magic. Uses fingerprint to access app. Great to see my minutes used my account balance and can even switch between plans on the fly. Terrific app!
App is TERRIBLE 1/5
It was working and letting me log in and suddenly it didntt and hasn’t to this day. I’m so done with trying to fool with this app and get it to work!
Les doy una estrella 1/5
Son unos malos educados siempre que hablo hablan horrible no tener educación amargados deben de contratar gente de buen humor ya tengo siete meses con ellos y en serio la aplicación es horrible estos últimos meses batallo para que me cobren en mi tarjeta y por su culpa el banco bloqueo mi tarjeta y me cobraron 10 veces un dólar spectrum todo por no poner la información bien la dirección bien estoy batallando mucho y en serio si siguen así me voy a cambiar con otra compañía