Payment Feature 2/5
Why isn’t there an option to pay on the app instead of everything being auto pay??? Makes no sense to me so if you’re late paying your bill you don’t have to call and speak with a representative.
By Linda SWoods
I thought that my bill was going to be $45.00. Unlimited calling and texting??
Works great! 5/5
Simple to download just clicked a link received from Spectrum text today. All I had to do was enter my username and password and Voila, worked like magic. Uses fingerprint to access app. Great to see my minutes used my account balance and can even switch between plans on the fly. Terrific app!
App is TERRIBLE 1/5
It was working and letting me log in and suddenly it didntt and hasn’t to this day. I’m so done with trying to fool with this app and get it to work!
Les doy una estrella 1/5
Son unos malos educados siempre que hablo hablan horrible no tener educación amargados deben de contratar gente de buen humor ya tengo siete meses con ellos y en serio la aplicación es horrible estos últimos meses batallo para que me cobren en mi tarjeta y por su culpa el banco bloqueo mi tarjeta y me cobraron 10 veces un dólar spectrum todo por no poner la información bien la dirección bien estoy batallando mucho y en serio si siguen así me voy a cambiar con otra compañía
Sign in over and over 2/5
The app keeps requiring me to log in over and over and then tells me to close a session. Useless
WASTE OF TIME 1/5
I downloaded the app, signed in and asked me to leave the app and sign in in the website, “to make sure that is me and not a robot”. When I finished, tried to sign in again in the app, and guess what? Asked me to repeat the process again, and again...and again.
I don’t put 0 stars because there is no option.
Developers on this app should use a little bit extra brain effort to make it work.
This application is horrible 1/5
I don’t now what wrong with this app always I login and don’t see my info
Tell me you’re not current costumer from spectrum mobile this crazy I make my payment every month and can’t see my info in the app and when I call costumer service nobody can fix this trash ..
Spectrum app 1/5
Spectrum app is terrible and completely frustrating. Its the 21st century. Do something about it.
Please fix it! 1/5
I’ve only been using this app for 4 months. The app had issues for me since the very beginning when trying to sign in. I’d eventually figure it out and it all was good when I did, but since the last update, not only is it useless, but I can’t get out of the session I signed into. It started with me using the app to sign in. It brought up a box telling me that I was going to have to be taken to the website to sign in to be verified and after doing so, I’d be able to go back to
the app to use it. That never happened. I had to enter my username and password, then did the google image thing like finding all the pictures of cars (or whatever) and click sign in. I did all that but then was still not ever able to use the app. It just kept repeating the same process over and over. But then the problem was when I’d sign in on the site, it’d say that I already had an open session. The problem there was I couldn’t figure out which browser on my phone it was using. I searched google and safari. Neither showed a tab that was opened to Spectrum.
Here’s what I had to do to get it to work: I had to turn off my phone, wait for approximately 15-20 minutes, then I was signed out of the session, used my laptop to sign in on the website, and finally was able to sign again having been signed out of the previous session via turning off the phone. Then I logged out, got on my phone, went to sign in via the app, had the same message come up and went through it all over again. This time, I was able able to see all of my account info, but noticed there was no way to get back to the app because, although there is a clickable “Done” in the top, left corner, it seems that the browser is actually opening in the app.
Developers: Please take note!! You have the browser opening in the app, not an actual browser. Fix it, and I will change my rating. 😉👍
Face ID 2/5
Face ID sign still doesn’t work since last two updates.
Trying to update my credit card and keep getting “logged into another session, please log out” it will not let me update my credit card info... not sure what’s going on.
Only works when it wants too..which is NEVER! 1/5
Worked the VERY first time after I finished activating my phone. I can no longer log in to pay my bill or even check how much data I’ve used. When I try to log in it says I’m not a spectrum mobile customer yet..please fix!
Just blanked or white wall 1/5
By Kathleen Hard
Unable to check my bill because it is blank, white wall..no picture at all. No phone here, too. My bill is for internet and tv also cable wifi modem only not pone. Please set up Com back not net so i can read by online only. Fire a developer for bad job.
Can’t log in 1/5
By Urban Ninja 0093
When I enter my username and password, it opens a browser window for verification where I have to enter my username and password and then do one of those awful google machine learning tests. After successfully verifying, it takes me to the spectrum mobile site, still in browser. If I go back to the app and try to enter my username and password to log in, the login button is greyed out and cannot be pressed.
Touch ID Function Doesn't Work 1/5
It's very annoying when there's an option to use the Touch ID to login and you enable it, but you have to retype your login info every time. And every time it asks if you want to enable the Touxh ID. I've deleted the app and reinstalled it but it hasn't been fixed. Other than that, I like the ability to view my mobile account.
So we have moved to a different address and have spectrum internet. I have had the same problem for over a month where I am unable to sign in. I have called, chatted and called again. I keep being told that it’s something on the back end and it’s still not fixed. I have the same user name and it tells me I’m am not a mobile customer. But I still have auto bill pay set up and I’m certain they will somehow process my payment.
Doesn’t work 1/5
This is not my account. I’m not Sherman.
A useless app 1/5
What is that app for? It’s just useless. It should help you to connect with wi-fi in public but it doesn’t. This is an unprofessional app noone needs.
Issues come and go... 1/5
It works one week and then I can’t login the next. Maybe a better release review process is in order?
Does not rotate to landscape on iPad 3/5
This needs to be fixed.
App no longer works 1/5
Well this app no longer works. Forces you to go to website and verify yourself with user/pass and captcha. This happens endlessly, never allowing use of the app itself. This was a problem throughout the apps existence until the previous version. Now the app is useless again. DO NOT USE this app or this service until they can actually fix a simple problem
Doesn’t even show the home or billing screens even though I’m logged in per the settings screen. Really hope I won’t regret switching from team mobile to spectrum. Luckily there’s the 14 day return period if the service is as useless as this mobile app.
Stick in fingerprint screen 2/5
If I choose use fingerprint before I sign in its opens to a screen saying I can use it for signing in but its stuck there. I have to completely close the app and open and sign in all over again. And there is nowhere to set it up after im signed in
Doesn’t think I’m a customer 1/5
Despite the fact that I have been a Spectrum mobile customer for several months, and the app used to work just fine, it now won’t let me login & claims I’m not yet a customer. I can login to the website, but the app is useless. Tried deleting the app, restarting my phone & reinstalling the app, but still doesn’t work. C’mon Spectrum, there are MANY complaints about this issue — it’s basic functionality that should be a priority to fix!
Total Incompetence 1/5
In trying to activate my phone, Spectrum assigned my number to someone else’s account. Unbelievable! Now I have no phone. They promised to expedite and fix the problem asap, but it is now day two.
If your looking for poor service and extraordinary long hold times (been on hold a total of 1 1/2 hours) Spectrum is the company for you.
App does not work 1/5
By S Nicole Ish
I have a spectrum mobile account and every time I login it says you’re not a spectrum mobile customer yet, and I know I am using the correct username and password.
The app works well, however one suggestion for improvement 4/5
The app has worked fine on my iPhone so far, however, I wish that developers would add a widget option, so that I could more easily see me data usage. The Verizon app provided a data usage widget, and I do miss that feature.
*knock*knock*knock* .......is anybody there? 1/5
By If you're APPy and you know it
Where are developer responses to all the issues and complaints?
I add my vote to the mix in hopes that collectively, our voices will be loud enough that Spectrum will finally listen and take whatever steps necessary to fix all the issues. Apparently, a complete overhaul is needed. Since developers don’t appear to be responding, I see no reason to go into great detail regarding my particular complaints. Suffice it to say, data usage on the app and my account on the website don’t match. I assume the website is reflecting accurate usage since the number is moving up. It has remained the same on the app since the day I downloaded it about a week ago. What good is an app that doesn’t work?
Needs Work 1/5
By J Dawkins
This is my second review which is a 1 star. Following is what I write in my initial review and I I went down from 2 stars to 2 this time - July 20, 2019. It’s worse than before meaning I cannot even login to the app. It’s saying that I’m not a customer and the only option I’m given is to click a button that says Learn More. When I called, I was on hold and then the call just disconnected. When I attempted to login to my mobile account online, it took me through a loop where it wouldn’t accept my login credentials. Sigh. Horrible. Horrible. Whomever is responsible should be re-evaluated on whether or not app and web development is their forte. I suggest they take all of that money they are spending on commercials and put it into ensuring the app and website is up to standards.
I see why the overall rating For this app is a 2. I went into the app to retrieve my April billing statement, and it is not available. It only allows me to see the current billing statement (May).
I can see my April billing statement online yet it does not allow me to convert it to a PDF. That is a very fundamental function, for apps and for websites, based on my experience in using tons of apps.
I am hoping and trusting that IT is working on improving this app and the billing feature on the website. Less than ideal.
No way to get a PDF billing statement 2/5
Seems there is no way to get a PDF billing statement either through the App or the website. Absolutely useless if you need to submit one for work expenses or simply keep track of your call logs and costs. What were they thinking?
Clean, simple, gets the job done 5/5
If I could add two features it would be the following: allow me to make equipment changes myself so I can use a different device, and show me upgrade options for new phone based on my account
Worst mobile cellular app ever 1/5
I have had apps from at least six mobile apps, this is by far the worst. I sign in and every time it states “exiting Spectrum app”, takes me to a page, i sign in again, then an “I’m not a robot” check box, then verify by clicking blurry pictures of cars, fire hydrants, stop light, steps at least 15 times. Then a third sign in page, and an error that something went wrong. How [email protected]
#% stupid and frustrating! Using web browser on mobile or laptop, I sign in, click “I’m not a robot” and see my info. Why have this stupid jump through hoops app?
Works fine for me! 5/5
It’s a very simple app to use, not sure why all the one stars, maybe at a time when it wasn’t working. The one thing I would like more clear is the breakdown of the usage but that’s no where to be found even on the website.
App works great no problem 5/5
I have read a lot of reviews not sure why everyone is having a problem try uninstalling it and downloading again I think the more updated version spectrum fixed all the bugs cause it’s works great, no problems I am thankful for spectrum when all the other carriers wouldn’t approve me spectrum went off our loyalty paying for internet consistently for 5yrs no miss dates and that’s all I needed to get the most advance phones and on a outstanding plan and on the best network which is Verizon.
After you login, it takes me to a screen where it tells me I can activate Touch ID. But there is no way to get past that screen. No okay, no next, no close. It’s as far as I can get so I cannot check my usage etc, which makes the app worthless. I’d be happy to send them a message about this, but there is literally no place to send such a message, even on their website (I don’t want to call customer service).
Needs Improvement 2/5
APP is not working properly, every time you sign in you have to verify you’re not a robot.
Doesn’t work on SE 2/5
Who the flip designed this app. When you go to enable Touch ID on an SE the app is literally not designed for 4 inch screens. Can’t use Touch ID
Goes to main page and then logs you out. That’s as far as it’ll go. This has been nothing but bad
not working 1/5
it keeps kicking me out for security reasons! sometimes says I'm not a spectrum mobile customer. you gotta fox this app.
This app is horrible 1/5
It never shows the same information as the website. Do not waste your time with it.
Tap a star to Rate 5/5
By Nyein Nyein Naing
After signing in to this app, it asks about setting up finger ID. Then it just sits there. No way to answer a question or do anything.
It’s great! 5/5
By J. Nasr
I’ve switched over from T-Mobile and I have to says it’s been the best decision I’ve made in a long time. Straight and to the point, hotspots work great and signal strength has never failed me! This app will help you set up the basics for the account especially auto pay.. Keep it Spectrum
It forgot I am a customer 1/5
By Duane Williams
This app has all of a sudden forgotten that I’m a customer. Does that mean I get free phone service now?
It’s a really lousy app compared to the competition.
Doesn’t recognize username and password 2/5
App worked great and then this week it kicked me out. I still have an account (and yes it is paid and up to date). But when I put in my username and password it says I need an account t, that I do t have one yet. But, of course, I do. No explanation as to why, and since I can’t login to the app I can send a work request fix for it.
Doesn’t work - very disappointed 1/5
By Disco Strangler
When I try to log in it says I’m not a mobile customer yet.
Worked until today . 1/5
I usually sign in with Face ID and now it tells me you’re not a spectrum customer.