Poor design 1/5
Would like to be able to use it away from home which I’m unable to so because I have the be connected to my spectrum internet.
Terrible app 1/5
The Spectrum tv app is terrible. It is unreliable and comes in fuzzy.
Random channel drops then coming back. 1/5
By H The Don
Just don’t understand why I’m watching a channel and then oops the channel is temporarily unavailable. Then I switch channels then come back to it within seconds it good again for a minute. Ridiculous!!
App will not recognize service 1/5
Yes, you read that right. My app, when opened, states “use of this app requires a spectrum tv subscription”. I pay almost $200 a month for my subscription! I have logged into the MySpectrum app to verify that my billing is up to date, which I knew it was of course. I double checked my TV, DVR, and internet services were functional. They are. I have uninstalled, reinstalled, signed out and back in, restarted my iPad and my iPhone. Nothing works. I used to never have a problem with this app until about a week or so ago. And now I can’t get anyone from Spectrum to answer any questions about it! What gives?
Spectrum are scammers and their app is horrible 1/5
We were led to believe we were getting 3 new cable boxes and shared recordings to each TV, but then they came to switch our TV cable boxes and they gave us 1 new box and 2 old boxes, the only display is very hard to use. We thought that we would get shared recordings (all recordings go to every TV) and the day they came to install the boxes they told us we could only record on one tv and it goes to that tv only. The app barely works and doesn’t connect to the tv. DISAPPOINTED, DO NOT SWITCH TO SPECTRUM
New iPhone update 1/5
This app keeps crashing. When are you guys going to send out a new update to stop all crashing.
Spectrum took away many good channels on the app 2/5
Spectrum took away many good channels on the app,you used to for example watch the discovery channel which was my favorite and would look forward to watching gold rush on my iPad,then I was forced to update the app,and now so many channels are gone,basically unless you want to watch local news or listen to the radio don’t get it.
Good, but needs improvements 3/5
By Hickory guy
Please fix Spectrum app on Apple TV so that you can rearrange guide by channel numbers. Can only list channels alphabetically now.
I’ve had service for 3 weeks and in those 3 weeks I’ve had to call spectrum everyday twice a day because nothing works on my tv which is a New Samsung.guide don’t work channels don’t appear or missing demand don’t work picture freezes screen goes black just don’t work.. then you call spectrum it might work a couple hours then back to garbage.. this app is minus 5 stars .this is now 7 days after wrote the review above and still not working they sent 3 people to my house and still the same crap app don’t work WiFi or internet now having big problems and still they want paid on time when nothing works app freezes still app throws me off 10 times today my internet runs so slow can’t do crap and still they say it’s all good.. btw I pay on time every time for crap... disgusted
Poor app to app communication? 1/5
If I wake up before my alarm, I often watch the local news on my spectrum app. But when my alarm would sound to awake me, No Alarm. The app totally overrides my alarms-disabling them. So I now watch my local TV app, which allows my morning alarm to chime. Nothing like “sleeping through your alarm” when it won’t alarm using spectrum app and being late! iPad Pro, and iPhone which is running latest iOS updates, and latest spectrum app update. This has been disabling my alarms for several updates
Hardly ever works 1/5
I try on my iPad and iPhone works maybe once a week if I am lucky. When I call for support they say check WiFi connection. My WiFi is fine. The app is not good at all. And now they are trying to sell cellular service. I don’t think so. They should get the services they already supposedly provide working before they try to add another service.
Streaming Quality 1/5
Everything being streamed has the worst quality every as if every picture is a bootleg version. Although I’m using a 4K Apple TV it doesn’t matter..
However, the DirectTV Now app is perfect quality.
Hitting a solid Gb download speed in Austin,Tx.
Really wish this thing worked as expected.
Cant Record away from home 1/5
By Need to get Fios
This app isn’t letting me Set Recordings away from home
App is pretty much useless with WorldBox STB 1/5
I updated my STB to Spectrum new WorldBox. But I can no longer use the Spectrum TV app to set a program to be recorded or to use the watch on tv opposition from the app guide. The box itself have a lot of things that need updating and should have been done before rolling the boxes out. The only reason I’m keeping the boxes is because I can record more then 2 things at once. I never understood why you could only record 2 programs at one time but you also had to watch one of the two that you are recording. Hopefully one day I will be able to watch programs on my phone or tablet that I recorded on the home DVR like most cable companies now have. This is 2019 Spectrum it’s time to catch up 🙁
Can’t watch my local channels...even when connected to my STB and WiFi.
Spotty service 2/5
When it works, it’s great. Unfortunately, most of the time it refuses the correct password or arbitrarily decides to not recognize the device as supported. It is.
New Spectrem App for the AppleTv 2/5
By Happily Unplugged From Cable
Very happy this app is available. It really helps with only having AppleTv’s in all my home and office. However, they need to add a function like swipe left or right to change channels.
Demand won’t play on tv 1/5
I try to find a movie to watch for the kids while I’m busy and it won’t send to tv but it will let me switch channels
No streaming 3/5
This app freezes a lot if your not on WiFi and it doesn’t let you stream.
Constant IUC-9000 Error Since July 2018 1/5
NY Attorney General taking action against Spectrum Charter for false advertising, inadequate internet speeds, etc. Finally, someone “official” listened to the numerous complaints against Spectrum Charter! NYT Article below:
“Restitution is coming.
After experiencing years of buffering beach balls, price gouging and righteously rude service in New York State, at least two million customers of Charter Communications, formerly Time Warner Cable, will get sweet revenge, thanks to the New York attorney general, Barbara Underwood.
An investigation found that the company had cheated customers by falsely advertising internet speeds beyond its capability.
In announcing a settlement on Tuesday, the attorney general’s office said it was the largest consumer payout by an internet service provider in United States history: $62.5 million paid directly to customers, with a total market value of $174.2 million.
Within the next three months, more than 700,000 active customers will get a $75 refund, plus their choice of premium cable channels — six free months of Showtime or three free months of HBO. (Game of Thrones is set to start its final season in April.)
Approximately 2.2 million internet subscribers will be eligible for video and streaming services; these services, combined with the premium channels, are valued at more than $100 million dollars, the attorney general said.
Another 150,000 customers who suffered with an “inadequate modem” for 24 months will get an additional $75 refund.
Under the settlement, Charter will also have to declare the proper speeds of its service, with regular monitoring.
“This settlement should serve as a wake-up call to any company serving New York consumers: Fulfill your promises, or pay the price,” Ms. Underwood said about the deal, which was first reported by The Daily News.
Charter Communications merged with Time Warner in 2016, and has rebranded the internet, phone and cable service as Spectrum Cable.
A spokesman for Charter, John Bonomo, emphasized that Charter had inherited the poor internet service from Time Warner.
“We are pleased to have reached a settlement with the attorney general on the issue of certain Time Warner Cable advertising practices in New York prior to our merger, and to have put this litigation behind us,” he said in a statement.
The attorney general’s office acknowledged that since the investigation concluded, “Charter made significant investments to address the problems identified in the complaint and improve internet service in New York. This includes network enhancements, modem replacements and upgraded Wi-Fi routers.”
The payouts were hard fought. Since the former attorney general, Eric T. Schneiderman, announced the civil suit in February 2017, Charter sought to move the case to federal court. But the attorney general’s office won a decision that returned it to state court.
Charter tried to have the case dismissed, to no avail, and ultimately lost its argument in an appeals court, paving the way for the settlement.
The cable company has had a strained relationship with the administration of Gov. Andrew M. Cuomo. In August, the state’s Public Service Commission called to revoke the approval of the merger, banning Charter in New York State because of its refusal to expand in rural areas.
Even before the settlement, Charter had disbursed $6 million to customers for inadequate modems, according to Ms. Underwood.
For the last 20 months, one local union representing Charter employees — the International Brotherhood of Electrical Workers — has been on strike in a dispute over wages, retirement and medical benefits.
“Some of these large corporations think they can get away with murder, right?” Mr. Cuomo said in August. “Just because you’re a big corporation doesn’t mean you can come into this state and bully the consumers of this state. It’s not going to happen.”
On social media, Twitter users from across the state cheered the victory over the company, propping up Ms. Underwood as a superhero. Another person wondered on Twitter:
“Anything you guys can do with the L.I.R.R.?”
Follow Liz Robbins on Twitter: @nytlizrobbins”
August 2018 - Talked with Spectrum Techs who informed that this IUC-9000 is the error code received when you access the Spectrum TV app via Spectrum “Community” based Internet service (while sitting in your own home). Hasn’t worked since July 2018 - just tried loading again and it still doesn’t work, even though Spectrum assured me that some day they’d make the Spectrum App work on Spectrum Community internet service.
Has been like this for numerous months - now I just use Apple TV, Hulu, Prime, Amazon and, if I do want to watch a cable based program, I just download the individual channel app, like NatGeo, ID Discovery, etc and log on with my Spectrum ID. Just such a shame that the actual Spectrum TV App doesn’t work...even on Spectrum Community based internet.
Dec 13, 2018 - still constant IUC-9000 error whenever I try to open app.
Dec 20, 2018 - Constant IUC-9000 Error since July 2018
Dec 30, 2018 - Still not working....
Jan 2, 2019 - Still not working...hasn’t worked since July 2018
Jan 8, 2019 - Still not working - very suspicious of recent 5 star reviews.
Jan 15, 2019 - Hasn’t worked since July 2018
App no longer works 1/5
What the heck did you do to this app? It doesn’t work anymore. I try to sign in, it clocks forever. I try to automatically use my subscription, it clocks forever. I’ve uninstalled and reinstalled it several times over the past 2 days and it doesn’t work. Not sure what bugs you think you fixed with the last upgrade.
App Works Like Their Internet And Cable 1/5
By Hate "crash"
Worst App I have ever used, but it’s no surprise seeing it’s a Spectrum app. It goes right along with their horrible internet service and their over priced cable packages. Nothing about this company seems to ever get better, all the way down to their call centers. It’s clear to me no one cares about the customer at this company and no one seems to be willing to make them change their policies as well! The all mighty dollar is much more important than the customer it seems! Report them to the BBB and if you are disabled report them to the ADA as well, go after their credit ratings. We can all put them out of business if we stick together.
Apple TV App needs work 1/5
I don’t write very many reviews but when a app is as bad as the Spectrum Apple TV app I feel compelled to prepare the masses for a enormous let down.
1: If you are using a Apple TV 4K with a DolbyVision resolution output (which I am) then loading this app may trigger projectile vomiting. Absolutely horrific scaling. It looks like a standard VGA display would look if someone tried upscaling it to UHD 4K DolbyVision. Horrible, horrible, horrible almost looking like a low buck copy of Minecraft’s video codec.
2: Slow, slow, slow your boat. Takes a long time to load, channel guide takes even longer, switching channels has a lot of lag time. Then when you can watch refer back to point #1.
3: No way to directly select channels by number. You either have to manually search or if you saved it as a “favorite” in the past you can select the favorites menu and hopefully that channel list is smaller. It’s like none of the programming team ever had used a cable box controller in their life. If you had you would have known that people memorize channel numbers and just punch in the number.
If Spectrum wants to ever be able to get rid of Cable Boxes then they have a long, long, long way to go.
This app has not been working right for awhile. I can’t view anything from my dvr it says “recording list unavailable” and I can no longer set anything to record from the app. Please fix ASAP
DOES NOT WORK —— USELESS 1/5
Every time I open the app, I get a message saying “app failure to upload. Please wait a few moments and load again. I’ve been trying to open the app since yesterday with no success.
TV app integration bug 3/5
The tv app isn’t recognizing episodes in spectrum tv app. It sees the episode is available but won’t put episodes in the up next section.
CC starts on its Own; V. 6.25 fixed it; a later version re-broke it 3/5
Jan 14, 2019 - Closed Caption for iOS devices starts on its own every time you start the app or change channels. Then you have to tap the CC button 2-3 times to get it to stop. This was fixed in version 6.25 but a subsequent update broke it again. I know because I am running 6.27.1 on another iPad and the CC is working properly. All other iOS devices that are running the most current update start CC upon start up or channel change.
Thus, one of the updates after 6.25 re-broke the CC. Hope this helps get it fixed for you guys. Otherwise the app works fairly well.
Please fix this guys. Thanks!
PS - please add the names of the sports teams in the shows descriptions in the main guide grid. Especially in the quick access pop up menu. Put Lightning v. Rangers. Not NHL Hockey. It is nice knowing who is playing when you pull up the quick quite while flipping around. Thank you.
Always having issues 2/5
Every time I try to watch anything On Demand I have issues. I am in the middle of my long TV show which I’m not allowed fast forward but I can rewind. I missed 30 seconds so I hit the go back 30 seconds button and it completely started the show over. A 3 hour segment that I was two hours into completely started over and now won’t let me forward back to where I was. Complete bs. This type of stuff happens all the time. I’m so fed up with these services.
Worst EᐯᖇY YEᗩᖇ 1/5
By Un plug yourself from them!
ᒪOᗩᗪᔕ ᔕᒪOᗯ ᑭᗩᑌᔕEᔕ ᖴᖇEEᘔEᔕ ETᑕ... ᗯOᖇᔕT ᗩᑭᑭ EᐯEᖇ!😂🤨😣😏😪😫
WiFi troubles 1/5
This app is beyond ridiculous. I am at home connected to my WiFi that spectrum provides, and receive a message to connect to my home WiFi!!! Unbelievable, pay a ridiculous amount of money for their services and can’t even use them!!!
Google home 5/5
I love your app but why can’t you make it compatible with google home so I can watch in my room
Says I need my home WIFI 1/5
Won’t let me watch at home!!!! Says I need my home WIFI and I’m on it!!!!! Grrrr
TERRIBLE, TERRIBLE, TERRIBLE 1/5
Doesn't work and they won't fix. Don't bother loading this app.
Terrible customer service.
Fix the app 1/5
I hate using this instead of my Roku because whenever you pause a show, and your screen turns off. It restarts the dang show or movie. And when it’s on demand that’s awful because you can’t skip or fast forward. So you have to sit through 30 minutes of a show you just watched. Please fix this.
The tune function for the tv barely ever works! 1/5
It hardly ever works! It’ll work for a good three days then wont work for a month! Fix that
No service, no support 1/5
This app is the worst. I have a Roku and for the past week just kept kicking me out and it kept playing a repeat loop every minute or so then it just stopped altogether and tells me I have to connect to spectrum internet to use and of course I am connected to spectrum internet, all other streaming apps work. Call spectrum and basically told they can report it to the engineers but they have no idea what the error means. Time Warner was light years better. Even my box has issues and delays. And the support team has never heard of the error codes, makes very little sense. Time for a different service.
Could be much better 1/5
Would like to watch the movie I rent on any device.....never works like it should like now.... can’t see what’s on or turn to that channel with my device.... bad enough it’s always a outage but dang
Doesn't work 1/5
The update says you fixed a bug but you must have gotten a new one because it is blacking out half the channels and then it crashes
By Just want monopoly!
Save the space on your HDD for something else, like anything but spectrum. Works about 60% of the time in Samsung tv, BEVER works on iPhone
What a complete disappointment 1/5
When I pay $250 a month for Spectrum cable at home and then constantly travel for work, I’m notified by the app that unless I am on my home WiFi, I can only watch a selection of mostly useless channels with no AirPlay support or access to recordings that are on my DVR at home (which is another additional charge I pay for). Why? Licensing restriction? I call BS on that. When we’re already paying for a full cable subscription, what does it matter where I am (in the US) when I want to watch it?! The one good thing this app does is GIVE PEOPLE A GREAT REASON TO FINALLY CUT THE CORD AND JUST PAY MUCH LESS FOR YOUTUBE TV OR ONE OF THE OTHER MANY SERVICES THAT LET’S YOU WATCH WHATEVER YOU WANT ON YOUR DEVICE WITH CLOUD DVR.
Apple TV 5/5
By Samsung Smart
We love the new Spectrum app that is now available on Apple TV. The amount of programming far outperforms Directv Now, Sling, Hulu and YouTube TV. We have tried them all. They also have unlimited streams at the same time. Spectrum is a good deal!
Horrible app 1/5
Horrible app doesn’t compare to directv or dish networks app. Wants you to connect to your in home WiFi in order to watch most of the channels! Especially if you have Spectrum cell phone service!!!
Can’t use it 1/5
This app has been completely worthless for me. I can’t even log in. It keeps saying the user name & password I have for my Spectrum acct is not valid. Keep in mind, I got to this app THROUGH my TWC/Spectrum app.
Just make an app that replaces the remote control. Not one that MAYBE does depending on my location or zip code — that’s ridiculous. If I’m paying $250/mo. for service that’s the least you guys can offer. That’s just poor product development.
With the resources Spectrum has, your products should be unsurpassed in the consumer world.
Crooks and Scam! 1/5
By Reefman FL
You pay for a service that you don’t get. This app like all reviews is garbage. The quality of cable is poor, internet is slow, no eve functions like other cable companies. this company needs to stop merging with others and invest in improving its products. It’s a scam that they are the only cable service in my area. Crooks taking your money and giving you crap!
Rarely works 1/5
By My Name Is Not Josh
The app on Samsung TV rarely works. If it does, it’s extremely slow and plays with no volume. Worthless.
Rarely works 2/5
It’s frustrating when this app spews errors most of the times I try to use it. It’s been having problems for a while now. I wish they would fix it.
Just awful 1/5
There is no reason this should not be fully supported on an Amazon fire stick. I can’t even cast to fire stick.
Because of this I am going to just give Another provider my monthly fee.
Terrible app 1/5
Changing the name of the company doesn’t change product quality and the culture of the company. This app is terrible. Buffering issues and the 4K works sometimes.