Mary Alvarez 5/5
By Grandma's Mary Game
Best shows with Spectrum TV .
Your bundle packages are to expensive.
Terrible app! And Spectrum gave me no help 1/5
It’s a terrible app, very slow, glitchy and only rarely do I see an actual show. I usually get the black screen only.
Please fix ! I am paying monthly for this service and I can not even use it.
Where is my clicker? 4/5
By Pablo's limp dick arm
App is great, however on the Apple TV you have to scroll for hours trying to find a channel. You can’t go back and forth without using the guide (sigh)
Poor Audio 1/5
By Thumbs Down Down Down
We used to like this app but can’t use it anymore. The audio cuts out every handful of seconds for a second or two, long enough to lose the track of what’s being said.
Screen mirroring 1/5
By just a spectrum customer
I was enjoying this app until I updated it and now when I screen mirror the shows to my LG TV I have to remain on the app inside my phone in order for it to continue to stream on my Tv, before that i was able to screen mirror the app and not have to physically be in the app for the duration of the shows , I enjoyed that feature the most now I’m annoyed .
Updates not helpful 3/5
By Annoyed WC app user
Previously, I had similar issues that others described- audio, but black screen, different channels coming up then the one chosen. But then with newest update, I couldn’t even sign in. It said I didn’t have a subscription. So frustrating! It eventually worked, but still having issues.
By coach j long
I like spectrum but the cost is outrageous
Service is good 3/5
Do no NOT APPRECIATE spectrum news popping up when I use ipad or phone to watch, left wing nonsense dIrect from the la times. - I don’t subscribe la times because of that and resent my cable provider pushin Their political agenda down my throat- stay out of politics as I am ready to cancel it is so irritating. They only cover stories about helping illegals , the homeless and a they don’tpay for spectrum . I do and I m Over it.
On demand 2/5
Half the time on demand using the restart function while movie is currently playing does not work. Channels are randomly not available
Non of the channels show video 1/5
By Mehul T.
Total waste of time. No video shown on any channels only audio works.
Outage App/Streaming 1/5
Complete App/Streaming outage...
App has just stopped working. 1/5
By Glücklicher Freund
App has just stopped working.
Not bad but limits channels when out of the house 3/5
By Yama Yaka Yama
I’m a Truck Driver and spend many nights away from home. Spectrum limits access to some channels to only be seen when you are close to your cable box, but many are still available. Also when cellular coverage is low, but still has 1-2 bars of LTE, the app struggles to stream, and many times won’t, while other apps stream fine.
Other than that I enjoy the app and use it often.
By best review one
Spectrum is completely awful. It’s off line very often. The customer support is awful!!! You have to wait on hold for ever!! I don’t have service more then I do. If you have a problem expect hours of work on your part to fix it.
Not working 1/5
By Ms. Me Too
No phone number for help. I’m considering changing service
Ok, but 3/5
It freezes several times a day. We have to tap on another channel, then go back to the frozen channel. iPad
This app never works right 1/5
Been with spectrum for 4 years now. App never works well consistently. Now it doesn’t work on any of my devices. Never had such consistent bad experience with a single app.
Not working properly 1/5
They just updated the app and it still isn’t working correctly. Sound only. No video. iPhone 7. This really is becoming a waste of time.
Now I’ve lost half of the channels in the app, that I pay for. It is difficult to believe that this company is in the IT/communications business. And they keep bugging me to be my phone company too?? Ha!! This is a joke of a company
Tried the app this morning and I was logged off. Went through the verification process 22 times. This app is clearing an afterthought with only marginally competent people at the helm. If I ran my business like this; I’d be out of business. The app hasn’t worked properly for nearly a year. This is worse than a junior high school computer science class project.
Constant problems 1/5
With all the money we pay for Spectrum I expect a working app. More times than I can count it times out trying to load a show, or signs me out and then I can’t get back in. I hate it.
Not a reliable app 1/5
By Billye Thompson
I’ve had to close and open this app repeatedly in order to view content. Charter Communications needs to go back to the drawing board.
Recording Option is Gone 1/5
I used to be able to record shows from the app. Now it’s gone. I can’t record anything unless I’m at home.
Can be better. 3/5
Sometimes you get no picture while watching tv on the app.
Charter/Spectrum has a Monopoly & Review = Zero! 1/5
The service is worse then when “Bresnan Communications” owned the cable lines.
Service NEVER works well. Mbps have never been above 15 and usually less than 6!!!!
Service is intermittent. Really dislike contacting customer service.
Just fix it!
Mobile TV 4/5
Good app. I would like to be able to watch TV in my cell our side of home
Watch on the go 3/5
I just wish I could bring my phone with me to the store or so on and watch the game as my wife shops
By chelsea doucette
Please making good faster on spectrum tv and can making stop buffing on my roku tv roku tv express thank you
Doesn’t save where u were on a show 1/5
I was watching spectrum tv and I would go out of the app a few times and every time I would go out my show would restart. So I had to find my place witch is hard enough. But then I would have to sit through dozens of ads to see were I was and every time I would go back and forth from the ads it would start it up again. PLEASE FIX THIS
New problems, old one kept at bottom as a reminder 1/5
It’s difficult to understand how the developers can be so incompetent. Recently, instead of it’s terrible performance improving the App has become worse than ever. Today, August 12, I was surprised to see (if I’m reading what’s on this site correctly) that this App was revised only a week ago. If that is true I can only say it has become much worse. Now, it shuts down frequently, far more often than previously. Also, sound but no picture also occurs with far greater frequency than before. And even worse, simply getting the desired station (or sometimes any station) to show up has become more difficult.
If Spectrum can’t improve this App rebates should certainly apply or it should be entirely free. For those of us who use this App as our primary source for watching programs it is truly a disaster! To be clear, this comment has been written about a week after the one below.
This App is now worse than ever. Almost every day, it shuts off without warning. At times, there is sound but no picture; on other occasions it simply doesn’t turn on at all, though this is usually for a short period. Also, again nearly every day, a message comes through saying a channel is unavailable, even though it had been working seconds earlier and comes back after a short time. At one time or other, nearly every complaint anyone else has raised occurs.
It is also a terrible inconvenience that only a relatively few stations are available if the connection is via cellular and not wi-fi. Sometimes, even when there is a wi-if connection, a strong one, the app behaves as if there is no wi-fi connection.
The performance when the app is working well, is fine, but unfortunately as discussed above, the performance is erratic. You never know when it will stop working properly. I can be watching a program that’s coming through clearly, no sign of trouble and suddenly, something goes wrong. Frequently the picture freezes, but the sound continues. That is almost a daily occurrence. Sometimes the programs don’t match the station.
I want to second an earlier complaint regarding the VPN error. It is extremely annoying that even though I’ve made sure that my VPN is off, the Spectrum App repeatedly tells me it’s on and it then deprives me of the video part of whatever channel I had been watching. Since you already know about this problem and have apparently done nothing to resolve it, this appears to suggest that you don’t care to deal with it. In effect you are telling your customers affected by this to “get lost.” I think I should add that when I upgraded my iPad’s operating system to the current version of IOS 11 the app’s performance became so bad that much of the time it is altogether useless. Almost immediately after I turn it on I get a message asking me to turn off VPN even though it isn’t on. The sound continues, but I am not paying for a radio. When the app is working it’s satisfactory but at this point it’s a disgrace. I don’t understand how your company has the nerve to offer such a poorly functioning product.
Horrible app experience 1/5
This app is horrible. It does not work on my Iphone and IPAD gen5. Tried uninstall reinstall numerous times. Still only get black screen and audio only. Spectrum needs to put more effort in this app.
I should be able to watch all channels no matter what Internet I’m on I pay you guys enormous amount of money every month you guys are extremely greedy I don’t care about your loyal customers if I had another option for cable I would go with them no questions asked.
TV App Dave management 3/5
Two weeks ago, I reported having issues with tv app not able to manage recordings on my iPad and phones. I wasn’t able to schedule a recording. They fixed the problem by sending an update. Update worked in one of the phones but not on the other one nor the iPad. What’s is going on?
This is not a new issue with them, years in the making. And yet they continue to put a patch on it and never solve it completely. Tech issue keeps coming back. One is paying all this money to a cable company just to enjoy some of the features. Maybe it’s time to cut the cable.
App not working 1/5
By Summer Lady
8/12/20. Don’t know how to contact you guys. Apple TV app is not working stopped working yesterday.
Almost useless on my appleTV 2/5
I primarily use this app on my AppleTV. After the last update. I am now no longer able to swipe up to get to recent channels, unable to swipe right to open the guide, when I swipe down and choose guide nothing happens. This virtually makes watching live tv useless. I have deleted & reinstalled the app, charged the remote and took many other steps trying to fix this. It works fine on my other AppleTV 4K model. The one with issues is a 5th gen. Not sure why that makes a difference. Please fix this.
Congrats, I’ve upped my # of stars 3/5
First, thanks for whatever you did so following an update my app was usable. That’s why the stars went up to 3.
Like being able to watch when holding tablet vertically.
Absolutely hate the new format of show details. I use this feature a lot, and since I can’t use it the way I was, I’ll be frustrated every time I use it.
Previously if you searched for a show you got a list of all upcoming and demand episodes with date and time. You clicked on the show for a summary, which made the list easy to read. NOW: if I search for a show the results aren’t consistent. Once got a list of on demand episodes. Once got a list episodes. Neither had dates or times of airtimes. Not helpful at all.
Previous, if clicked on a specific episode in the guide, when it displayed the list of shows it included the season and episode number of the show and as the list included all episodes airing and on demand it was simple to scan the list to find it. NOW: I was looking for a specific summary and clicked on the summary. I got a list of all episodes and nowhere did it state the season and episode number of that episode ore I had to search every season to find that episode. It would have been quicker to search the internet.
While I’m not fond of all episode summaries expanded I can deal with it. But the functionality, or lack thereof is annoying. There were things I didn’t like about the previous version, but it was usable.
Again there seems to be an issue of testing your releases. Yes, the tests of he new functionality probably passed, it did what they were expecting. But where was the user accepance testing feedback that functionality was diminished; or was it not listened to?
It’s not showing a picture...restarted it and redownloaded it also.
I like Spectrum a great deal but 2/5
By extra rinse
It’s too expensive.. my entertainment is not worth the price I guess
Half the time there’s no screen 2/5
More times than not, I open the iOS app and there’s no screen displayed for live channels. It’s just a black screen with audio. I have to close and reopen the app several times for this issue to subside. It’s really annoying.
On going problem 2/5
I have had this problem for months. The app works fine and every couple of days I get audio but no video. I have to cold start my iPhone X to get it to work for a few mor days.
Don’t change to spectrum Tv! I was with Brighthouse for 30 years plus, and they promised me an unbelievable deal if I switched.,5 minutes after I hung up with them, o lost my phone, internet and cable. Then found out I would be streamline tv and not watching it live when I turn the tv on. Then they promised me a bundle deal of 200 MB’s internet, phone service, and cable , 10 of my favorite channels and all my local cable channels, all for $96. And that I could keep 2 of my dvrs also. Well I spoke with 5 reps for a month before I made the switch. Ever one of them lied to me., What they promised me would cost $160 a month or more. I’m paying $140 a month plus taxes so it comes to about $150 and I’m streaming AND they did not inform me that you can only stream spectrum on a Samsung tv. So had to go out and spend $80 on 2 Roku sticks. It’s all just a bunch of crap. Don’t believe anything they say! Make them send their promises in an email to you, and get the name and badge number of everyone you talk to AMD record them!
Works great on iPad 5/5
Who needs another TV? Not me.
Latest version very quirky, needs wholesale redo 1/5
Slew of issues app related... ranging from wrong channel loads when selecting both “watch (channel) on tv”, to selecting a title from list and any indemand title loads on tv but with out sound (continues that way regardless of how title is selected from app... then on occasion title
Loads/plays/no sound and stops with error “title not available at this time”, 5600, etc.
Same issues experienced from iphone and ipad.
App is good 4/5
By Red Sr
App is good
Spectrum App 3/5
I have problems at random times of getting the picture to show on the screen while using the app on my iPhone. The sound always plays, but the screen is sometimes blacked out! This is very frustrating at times when trying to watch a favorite show or sporting event!
Newest update requires reboot of IOS devises 5/5
8.4 requires reboot, works fine.
By Quique G
This app is always crashing on my iPhone. The screen is always black all I can hear is the show. The spectrum app does work on my Apple TV, but not on my mobile device. Fix it and I will change my rating.
How did I live without this?!?! 5/5
Ok, so my family isn't one who loves watching TV in silence. Family time is great, but too many distractions when it comes to TV watching. But this app SAVED ME! I can now watch ANYTHING at home quietly in my room seamlessly. There are minimal bugs, the TV picture and sound is extremely clear, and even On Demand is an option on the app! If I want to record something (although on the TV), this app manages it all, even on the go if I forget to record a major sports game. The best part of it all? It's INCLUDED with most subscriptions, including mine! My parents didn't believe me when I downloaded the app, but they found out I was right and let me start streaming. Nice job Spectrum, keep it up!
Like the updates, except for the delete. 4/5
By Maybe Bari
I like most of the upgrades, but some of the changes to the ability to manage your recordings could use improvement. Specifically deleting recordings. If you have multiple episodes recorded the process to delete is clunky. It would be nice to see the left swipe functionality restored.