AppleTV app needs work and updates change presets 3/5
I love that I can have TV service without the cable box, but every time the app updates on the AppleTV, I have to start over with many of my presets. After an update, I have to change the channel list back to alphabetical, and I have to turn off the Spectrum News Channel startup option. I never watch their in-house station, but every update forced me to see it. Then it stays in my recents, knocking out a channel I actually watch. There are often freezes and out is sync audio when you have been watching a channel for a while. Sometimes I have to turn the channel to get the picture to unfreeze.
By JW 299
New update has not allowed use when not on WIFI. It cuts out every ten seconds. Useless
ISucks the big one. 1/5
Spectrum has just installed Spectrum Managed Internet Services in our Facility.
The App for iPad, iPhone, and Apple TV DO NOT RECOGNIZE our SPECTRUM Managed Care Internet Service as being SPECTRUM!!
I have spent literally HOURS in the phone with their “techs” with several “elevations” to the “engineers” and they have done NOTHING!
By HD Rider!
We’ve been Spectrum customers over 30years. We’ve satisfied however, there are some companies using your name, running surveys for you then pushing false deals. This is something the organization should look into
App problem 1/5
You guys need to fix the app on the Apple tv every time I got there I get voice but no picture I have to every time reset my Apple TV to be able to watch it is getting up set with this
Good Start, Still Falls Short 3/5
By Herman Hollerith
This is a capable replacement for a cable box. But it definitely falls short and can be frustrating.
1. Channel listings are inconsistent.
2. Why provide HD channels in their SD channel numbers other than to inflate how many channels you get? Can be fixed with “favorites “, but that is a scroll and click-fest.
3. Guide data is almost useful. No season/series or episode information. Why?
4. Suffers from Apple-induced remote awfulness. This isn’t really Spectrum’s problem, but better choices could have been made that do not compound the pain. Such as “enter” brings up the guide, or a better flow to other options.
This is a good starting point, and is one of the better attempts from a TV provider.
Another Update, Resetting my Favorites AGAIN!! 1/5
Oh why do I pay Spectrum $200 plus every month? I get crappy internet reliability, constant buffering TV Channels, and every time there’s an update for the poorly planned App, I need to re-do all my favorites.
I would think that a “leading company” in TV, Internet & Cellular phones would be able to figure out how to update the App without erasing the customers settings.
Still not working 1/5
Just installed the latest update and still, the app is not compatible with iOS 14.6. It would not open after the previous Spectrum update. Please fix this. The app is awful to begin with, especially after recent updates made it more cumbersome to use, but I’d rather have a not-so-great app than none at all.
New update same old problems 1/5
The display is still black, the sound works fine but no picture and the latest update still didn’t fix it. Not surprised, it works as well as their internet service and cable service.
The app is very good to connect to when you are not at home BUT, you cannot get all of the channels that you pay for!!! What’s the purpose!
App designed to crash 1/5
Congrats! Amazing app designed to crash. Works as intended.
Don’t worry about ever allowing us to view on demand shows. Just keep crashing.
Movies not shown 3/5
You advertise movies that are being shown and they are not.
Like all the StarWars movies says they are on demand for this month’s yet they are not very deceiving.
Horrible service on iPad ,live tv keeps glitching and going off signal 1/5
Live Tv not working on IPad
Spectrum tv 5/5
By lala solofatrill
This was the best idea ever..
I never miss my shows now and I can take my phone with me
App used to be great 1/5
By Don Randy Q
This app used to be great. All of a sudden I cannot change the channels to the tv/receiver using the App. I was able to select which Receiver I want to change the channel on, now the only option I get is Airplay. This feature was great because my mom is a senior with dementia and I was able to change the TV/receiver for her. After every update a great feature is taken away or screwed up. I call customer service which was great but they could not figure out why this was happening. One rep said something about iCloud. I called 3 times. The option is still available using a standard browser on your pc. Tried to login to my account using a browser on my phone instead of the app and could not because it would take me to a page to download the app.
Spectrum Please do not send me a link to some site with an explanation because I’ve read most of the reviews with the same problem I’m having and none of the links Spectrum is posting helps resolve this problem. Please bring back this feature. Please.
And again - app not working after an update in July. Again, not working. May 2021. UPDATE IS WORSE 1/5
By Panathinaikos Rules
Installed the update. Now it doesn’t work at all.
Local channels 5/5
By F Vargas44 of 82
What happenedall goid
Spectrum App support is non existent! 2/5
I can no longer change a channel using my iPhone or iPad. After being on the phone for over an hour with Spectrum and being sent to three different departments I was told that that feature is no longer supported. So I deleted the Spectrum TV app and continue to pay a ridiculous amount of money every month and get fewer and fewer benefits from using Spectrum. UGH! So frustrating! I was actually told that there is no support for the app! HUN? Why have it then????
By FIRME RICH
watch app! 5/5
make an apple watch app to control and change channels from the cable box.
Very frustrating app 2/5
I feel like every time I open this app, parts of it are either missing, not working, or have been redesigned so that they don’t work as well as they used to. My current frustration is the disappearance of the ability to manage the cable box from the app. The only thing left is using AirPlay, which I don’t have.
I suspect the channel controls will be back again at some future date, but I’m really frustrated that there’s no way to send Spectrum feedback about this. These random changes have been going on for years now. Whoever’s in charge of maintaining this app needs to be replaced.
I like it
Unable to download 😩🙄 1/5
It just spins
Can’t change tv channels 1/5
I used to be able to change the tv channels through my phone app, and that option doesn’t pop up for me anymore… it only shows AirPlay
Another garbage release 1/5
Don’t you guys test anything before releasing it to distribution? Now nobody can log in and access the streaming service.
This is why your customers are willing to pay extra for FIOS rather than deal with such incompetence and negligence.
Recorded shows 4/5
By Words 4friends
When will I be able to watch recorded TV shows (on my new receivers) on my IPad like I did with older receivers? Thank you! Ernest Ernest Zamora 361.816.0821
Features gone with latest update 1/5
Once again, with the latest update, features break. I can’t use the app to change the channels anymore - the devices don’t show up as an option anymore. Please fix this.
App won’t connect to live tv 1/5
Can’t change channels on TV using app. I have been using my phone for the past years to change channels on live tv, but now the app doesn’t recognize the cable box (app only recognizes AirPlay).
UOk moms I’mi. 5/5
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What is going on? 3/5
I would give this a better rating if the back and forward buttons or some time just the forward did not disappear when I miniaturized the screen. Please fix this.
App won’t open anymore on Roku 3/5
One of the only reasons I even keep charter spectrum is because i can stream it on my iPhone, iPad, Roku. But as of lately stopped working on both Roku tv’s. Its a good app (when it works) and very convenient if you have Roku.
On the Go! 5/5
Great having the app to use while in the office! Makes my day much better!
Does not allow me to rewind or fast forward. Tv shows will start in the middle of an episode and won’t allow me to restart or rewind. NOT HAPPY
I love your Spectrum app. It’s great. It runs well. It’s easy to use. Super easy actually. You folks get 1 measly little star Due to your TOTAL GREED and Full on lack of support for #ROKU GROW UP SPECTRUM Stop being so GREEDY! Let us HAVE THE SPECTRUM APP!!! BACK ON OUR #ROKU DEVICES. When YOU do THAT!!! Is when I’ll give you your other 4 ⭐️s Back! Greed is a horrible Vice.
Needs ability to watch DVR recordings 3/5
It’s hard to fathom you can’t watch DVR recordings on this app like you can with xfinity. But considering they still don’t have a voice remote either, it’s not surprising. I want to like Spectrum, their technology just seems dated compared to others.
Really blows 2/5
If you have to pause a show , when you go back to it it either starts it over or won’t even load. Don’t even get me started on the quality. I have used this app with the Internet(spectrum) and it’s blurry most of a 30 min show. I’m really disappointed especially because of the amount of money that I pay for spectrum cable service. DirectTV, Hulu and Xfinity are better choices! Sad to say.
Tv & DVR 3/5
By My DVR
I have enjoyed having Spectrum on all my devices. Sometimes there are drops in my services on my PC. I love that I can watch my DVR on all devices. But sometimes programs are not recorded.
A great streaming service! 5/5
This is a great app to look at Tv on Phone or iPad.
Newest version missing Spectrum device 2/5
The set-top box is not listed as a device in the options for Watch on TV. Per the Spectrum web, Spectrum DVRs are not listed either.
App is not opening 1/5
I have not been able to open the tv app for over a week. I have tried deleting app, turning on and off iPad, nothing.
Spectrum isn’t as sophisticated as other cable providers. 2/5
Their guide does not let you know if a live TV show is new or a repeat. You also can’t get a description of the show just by looking at the guide. Instead, you have to click on it to tune into that show to get what little info there is. It’s a real pain, if you’re just trying to figure out what you want to watch. Also, the catch-up feature (i.e., watching a show from earlier in the day or the day before) isn’t available on Spectrum. Other providers offer this. Now, they will tell you that the On Demand feature takes care of that problem. In reality, the shows aren’t loaded into On Demand for a day or two, or longer. They will blame that on the networks or streaming services. The reality is that Spectrum is the source of the delays, not the providers (I checked). Finally, the Re-Start feature is hit or miss. Unlike other cable providers, this feature is only available on a few shows, & then only for a minute or so, such that you don’t have much time to decide if you want to re-start it or continue watching as is. So, why am I still with Spectrum? It’s because the other providers (I won’t name them, because I don’t want it to look like I’m working for them) aren’t available in my area.
Worst ever! 1/5
Service is interrupted constantly and the channels are repeated like 4 times! Has a ton of issues that. Cause it to run slow or buffer a lot. I am a technician by trade and the problems I have experienced with this are software issues not signal or equipment issues. They know that but refuse to budget for it.
Cannot change channels within app to control television 1/5
The ability to change channels with the app has been removed. You can only airplay through the app now. Terrible, and the developers only have a general response for everyone. They won’t even give you a personal response. Terrible.
Missing a lot of features 2/5
1. Spectrum’s app doesn’t support offline downloads of your recorded programs. (Comcast xfinity has had this for a few years.) 2. You cannot watched recorded programs from your DVR in the app. You cannot set up recordings, or manage recordings. (Both Comcast xfinity and Verizon Fios apps do this.) 3. The app locks itself if it detects VPN. My employer requires VPN on my mobile. Spectrum is enforcing the ridiculous industry rule that a resident of the US cannot use a US streaming account when traveling out of the country. Fair enough, I guess, but then the app needs to distinguish between VPN that spoofs location from VPN security that scan for malicious sites. 4. You cannot pause or rewind live TV. 5. If you cast the sound to Sonos speakers, the app stops the video on your iPad.
My go-to companion 5/5
By CharlieDog's Mom
Take my device everywhere in the house, whenever • whatever •the project….and my streaming continues nonstop….how cool is that!
Constantly saying I’m not logged in 1/5
I’m logged in on settings with my tv provider being Spectrum. And I’m connected through a spectrum router on my spectrum wifi.
But the app still constantly blocks me out saying I’m not logged in then asks me to log in and when I go to log in I see I’m already logged in.
Spectrum is such a horrible company, all these forced customers due to lack of competition and spectrum never innovates or improves a thing for it. Our cable boxes are still horribly inefficient producing enough heat for a trailer in the winter. And the controller and guide is like walking back into 1994.
Just a horrible horrible horrible company with horrible horrible horrible services and tech.
Give viewers back control 1/5
I used to watch Spectrum and now stay away. Every time I select the app it takes me to the spectrum channel. Before it’d at least return me to the last viewed channel. Totally annoying how spectrum forces viewers to go to channel one and then make it so multiple selections have to be made just to get to the guide or my library (which resets itself so I have to find the shows again). Return to a Home Screen that allows me to decide what I want to do (live tv, guide, my library, etc) rather than force me to go to a channel I don’t want and then make multiple selections to get where I want. Your “enhancements” just made extra work for viewers, just so you can force people to see you have a news channel. Not really worth 1 star, but that’s the lowest choice.
Spectrum TV 4/5
I’ve really been enjoying the ability to stream. I wish they had a place for us to suggest other Channels to add to their lineup. I’m sure a lot of people would enjoy having NewsMax and OANN and even EpochTV. More balanced news would be nice, too.