Ride price more than doubled compared to last year 1/5
By James Bee
When did these become so expensive? Took my first ride of the year recently and was shocked at the high fee. Rides were significantly cheaper last year
Rent more scooters in one device 2/5
By _guitar_ (117)
Friends don’t have a credit/debit card? Are you the only one with a credit /debit card ?
Can’t rent another scooter for friends ?
P.S please let us rent more than one scooter in one device/phone
Very expensive 1/5
By Salazar Nunez
Really for 1.15 30dlls and we can’t leave and any place?? My first time to use and vary bad experience. No more to use
WAY TOO EXPENSIVE 1/5
yeah sure, good scooter, however, nowhere worth it $47 for an hour. It’s crazy how they aren’t upfront with you about the price and then later you have the unpleasant surprise. I will never ride this again,I felt robbed.
Fraudulent app 1/5
By Whyyyy did they do this
App locked my scooter after i clicked end ride but timer didn’t stop and said could not end ride, contact customer support. Tried reaching out to them numerous times to find out it took and additional 30 minutes to end the ride and they charged me for the full time. No one rides scooters for that long the battery wouldn’t even last 30 minutes, not to mention they forgot to adjust the time. After the fact they sent me and email saying I parked in a “wrong zone” when I didnt even ride the scooter on a street and parked it next to other parked scooters. I was with my friend who parked his scooter next to mine and he did not receive the same email. the email also stated that normally it would be a 25$ recollection free but they would “let it slide”.app is a total fraud out for people’s money with horrible customer service and slow scooters. If you’re looking for an app like this I would highly recommend bird as they have no bs parking rules, good customer support, scooters that actually go fast, and a reliable app. I hope others that see this do not get the app so they don’t have to deal with the fraud I did.
Wayyyyyy Too expensive! 1/5
By cc ccc ccccc cc ccc c
Fun ride but not worth 20 bucks an hour
Too expensive 1/5
Should have charged daily rate
Spent 20min trying to end my ride and was overcharged
$47 for two rides 2/5
I got charged $47 for two rides through the city. Not far at all and it kept cutting out
First time on Spin, it was the best time. Ride it along the Boise River Greenbelt, was unforgettable. Thank you for this service.
Can’t read my ID 2/5
By Ricardo Zi
I tried more than 5 times scan the bar code in the back of DL. Didn’t work at al.
wont lock 1/5
the scooters work ok. pretty slow but they get the job done. but they take minutes to lock though, with the clock still running to charge you, of course. it keeps errorring and telling you to go to a park zone when the map is green. i paid $3 for a ride that didn’t go anywhere because i accidentally started it and couldn’t lock it, and then i paid 2.5x as much for a second ride because it wouldn’t lock. will never ride again, and i ride these a lot. wish i could give 0 stars
couldn’t end ride 1/5
both times i’ve used their scooters, scooter continually failed to end ride for several minutes at the end of my ride, only adding to my price
Won’t unlock 2/3 of the time 1/5
First few rides were good. After that, it has gone downhill. Save yourself the time and use a different app. Most times when I try to use one it won’t unlock and not only does it waste my time, it charges me during the time I’m trying to unlock it. I end up having to cancel because it won’t unlock from the pole or bike rack. Then I have to go find another mode of transportation while trying to get my money back. Spin shouldn’t be charging the same fee as lime and bird when their scooters don’t work half the time. I have never ran into a problem with lime or bird. I have had this problem continuously with spin and while I do get my money back eventually, it’s not worth the hassle.
This app stole my money
Takes forever to end the ride and never let me end the ride even though i was in that designated area. App program is really trash
Spin scooters 2/5
They wouldn’t let me end the ride and the time was still going so basically I got charged more than what I should’ve
Amazing app 🤩 4/5
So much fun and they are pretty fast, they don’t cost that much but there is a holding fee of $20 before you can ride.
Takin money 1/5
I was trying to end a ride for 5 mins and it wouldn’t stop
Pretty rad 5/5
Fun way to get around the city. These scooters are everywhere and pretty quick.
Always low Battery 1/5
By Kaley Shaheen
Read my title
Wish they weren’t all in one location 2/5
So I use to live in oak park and they were everywhere and I used one and it was the best experience ever, the sad part is I don’t live in oak park anymore so it would be nice if they expanded to Pontiac which is where I live because there all in one spot rn
It’s to high 1/5
It’s to high bring down the price
Really missed these scooters 5/5
By Cruising Miami
Really missed these scooters during pandemic. Always convenient and fun to ride!
Very Good 5/5
Very good for a take a reliable ride my first experience
Use any one but this one. 1/5
By Get buff
If you want 2 temp charges on your bank sheet totaling 50 dollars for minimum 5 days use this service! If you’re smart and you don’t... then go elsewhere. I don’t know what kind of company has not 1, but 2 temp holds just to let me use a scooter for 5 minutes. Even if I get my money back, it’s not cool to see 2 very high charges for 5 minute ride
Walk instead 1/5
They charge $25 to have loaded on your account before you can ride. I had $7 left to ride with and when getting another scooter it tried to charge me another $25. This is my 2nd time getting SPIN with huge errors. Last time it double charged me $25. I won’t be using SPIN any longer. I’d rather walk.
First time 3/5
Would have given a 5 star but I’m a first time user. I downloaded the app and created an account and never had a menu option to use the promo code.
This was my first time riding ride. I love it. Only had a problem signing in. It said it was going to charge me $25.00 with my ATM. I had to call customer service and they told me that it was a temporary hold if I used my ATM. Or use a Credit card for $9.00 hold. Over all it was great. Had fun. For sure will do it again.
Good product, glitchy app 2/5
By Guac Fan
Love the scooters. I can’t seem to terminate a ride. I’ve reloaded the app several times yet it will not let me park in designated parking spots. I now have a timer at 2 hours and counting for a 16 minute ride.
Help please 3/5
Your return policy should be a bit more compassionate. Like if I’m out of the zone for returning a scooter, the electric power should engage if I’m heading in the direction of the parking zone.
Ending to a GREAT weekend. 5/5
Small baecation and this was great.
So much fun! Really cheap too 🤩
Great ride 5/5
By Happy Scooter guy
S much fun! 5/5
Encountered these gems on Dad’s Weekend at the University of Arkansas at Fayetteville. So many others things were closed or overbooked due to COVID. We came across them at Mud Creek trail, and for less than 20 bucks we rode that trail for miles....so fun and relaxing! Btw I’m y’all and weigh 235 lbs...no problems at all, although my daughter kept beating me on the hills lol!
First time but will def do it in any city I’m in!! 5/5
What a way to explore a city!!!
It was easy to download and easy to use!
It could end up being a little pricey, but it was so great and worth it!
Better than lime 5/5
I have been riding lime ever since scooters were introduced. I took my first spin ride tonight fir lack of lime scooters in the area.
This is no lie...the spin scooter kept maximum or near maximum speed even going up heals, it was cheaper than the lime, and battery lasted longer. I have deleted my lime app.
App doesn't work 1/5
I downloaded the app and followed the instructions. I had to enter my email address and was sent an email. The email verification link continued to bring me back to the app to verify my email address. It was a loop essentially, so unfortunately I had to uninstall. Is there a way around, as this is the only way to rent the scooters apparently. I have an iPhone and someone with an android had no issues with the link. Is this an IPhone vs Android thing?
Won’t Let me End Ride 1/5
Chicago - Locked my bike up to a pole and tried to end ride but it would not let me because I was in a “no ride zone”. Would not let me unlock bike again to move it to proper area. Will be disputing charge if the time keeps adding up
SO FUN! 5/5
LOVE this system. So nice for a girls night out on the town and it’s practical for city traveling! Wish they would offer more free ride incentives, but SO worth it!
Will Take All of your Money 1/5
I used this app ONCE I always use bird scooter and what ended up happening was after I FULLY signed out of using the scooter for a total of 6 minutes because it was so slow and couldn’t even be used on side walks it proceeds to charge money on my charge even after canceling my whole card completely this company took out over a hundred dollars from my card i’ve had my card for over 6 years and never had to get it replaced i’m beyond upset with this app what a sneaky why to just purely steal DO NOT DOWNLOAD AND DO NOT USE
Additional scooter rentals 4/5
By enJOY your day!
We found two scooters parked at Pleasant park on Madison. My son and I decided to try them out. Sadly I couldn’t figure out how to unlock two scooters on one phone.
That feature would be nice to add if you don’t already offer it. He didn’t have his device on him... so we just unlocked one and had one of us walk to the next parking spot.
It was a great Experience ! Thanks!
By Aaron Livers
Enjoy the fresh air
False charges 1/5
I have not had an issue with the app other than them charging me for a ride that I did not take. I woke up this morning to a $53 charge for a ride that did not occur. I will be removing the app from my phone
Girl fun 5/5
By Kaitlynn Morgan
Best $20 spent in a long time!
Two rides on one phone 4/5
Very fun! Could not figure out how to scan two rides on the same phone. My son who is 14 is with me and really don’t want to put my card on his phone.
Perfect way to spend a Sunday afternoon 5/5
By more monkey madness
What to do with your pre teen when everything is closed? Scooter ride!