Let me rent a scooter in a place that wouldn’t let me park, after not being able to park the scooter at my destination I rode it back to where I got it without completing my task. Then it wouldn’t let me return the scooter from where I originally picked it up. I’m not paying for this! Complete waste of time renting from SPIN!
More expensive than an uber 1/5
This is ridiculous. Can’t ride even in some places cars are allowed, the scooter will just turn off. Many scooters are broken in some way. Too slow or takes 3 twists of the go knob to get it to go which is very dangerous when you’re forced to ride on the street. I just can’t believe the price. There were 2 of us and we spent over $36 to go over a bridge in Pittsburgh and back over the closest parallel bridge. Yikes! I believe micro mobility is the future and just a lovely concept but how can it be a beautiful unless it is accessible to all people?
Very deceptive price 1/5
We thought it was 1 dollar an hour but we rode for 35 minutes and it was 16.11$.
Great family fun
Needs better instructions 2/5
The ride is fun once can figure out how to unlock the bike/scooter and get rolling. Needs better instructions on each step once click unlock unit.
All broken. 1/5
By Diana Betancourth
We tried 3 times and none work and it charged me bikes didn’t unlock and the scooter looked like no battery it charged me $1.30 annoying
Very slow 2/5
Just tried 4 different scooters and none would unlock. Down load the other scooter service in your area. They work
Won’t use again 1/5
Didn’t realize I had to end the ride on the app after locking the scooter.
My wife and I rented one of yours and a lime. I rode for longer but my cost was half.
Won’t use again.
VERY expensive! 3/5
It cost me $25.00 a person to ride 2 miles!
Spin scooters 5/5
By rambo....last blood
It was a lot of fun, but hardly any were charged so that they could be ridden. I went through eight of them before I found one with a little bit of juice.
Bad very bad took my money 1/5
Fun time 5/5
So much fun
Dear developers. 1/5
By This game is right there
The idea and the scoooters are great. The app is atrocious though and works maybe 70% of the time. It takes me resetting the app 3 times to be able to get the “ride” button. The fact it then takes another 2-3 minutes to unlock the ride once it’s scanned is silly. I will be moving to BIRD as they are much quicker on the get on and go with their pre pay feature. So you have lost my brother and myself as customers due to the app just failing us on a few occasions.
Hidden undisclosed fee 1/5
Was disclosed that fee was $7.99 hour but at the end of the 57 minutes ride was charged over $23 under 1 hour ride
Waste of time and money 1/5
My son got a bike to unlock right away. I tried 4 bikes and wasn’t able to unlock a single one. Best part- we were charged for the time he spent standing next to me while we struggled to unlock a second bike.
Overcharged me 2/5
By this jawn
Over charged me !!
Muito difícil de finalizar a corrida , mas o app é lento demais
Horrible experience. It's a trap 1/5
Opened an account to ride a scooter and once I got to my destination there was nowhere I could park the scooter to end the ride and it just charged me infinitely. Customer support was no help at all
DO NOT USE THIS APP
App is extremely slow 1/5
By not happy at all with the app
App is slow and unresponsive.
Get it together 2/5
Think y’all timing is off I didn’t have it 7mins jus went around the corner 🤦🏾♂️
Parking is absurd 1/5
By Jaden J Abbott
Trying to find a place to park the bikes is way too much of a hassle and causes you to waste money trying to find the right location to park it. You should be able to park it wherever and not rely on spotty, inconvenient location finding to “park it”. Waste of time and money.
App cheated me out of half my ride 1/5
After 20 minutes it stopped working and went strait to the picture. Thanks for the half time ride.
What’s with the bank reversals? 1/5
Every time I use it, it’s like I’m getting overcharged? Not sure what it’s doing.
I parked ir and it didn’t turn off like the rest of my crews
More convenient and less money than anticipated 42k6
Be better 1/5
By Young FDR
Honestly if someone could come up with a decent scooter in Washington DC they make a fortune spin is absolute garbage
By pretty silver
Doesn’t work 1/5
I scanned four different scooters and each one just gave me the spinning wheel of death while it tried to start my ride. I ended up taking another company’s scooter instead.
First ride failure! 3/5
My very first ride on spin was on a bike. While pedaling a pedal came off and injured my ankle! Kind of sucked and was still charged for the ride!
The best 5/5
By great steady
Test one hour doing town can’t beat it
I think the parking system is very flawed. I put it in a safe spot where no one would fall or get hurt and it keeps wanting to charge me a fine for it. There is no way to appeal this and the parking system is extremely strict, I don’t know where I’m supposed to put it if everywhere I do gets me a strike.
First time renting a spin scooter, the scooter was quite crappy top speed 10 mph. Ended my ride and parked in a proper parking spot took a picture, the receipt on my phone said $5.19 but spin took $. 14.00out of my account. Not a very good company, you have a long way to go to be a successful company
Zero response from customer support 1/5
Scooters continue to be dropped off in front of parallel parking spaces. I can’t open my car doors. Customer service will not respond regarding their policy for where independent contractors can leave scooters. No doubt Spin would not take responsibility if the scooters are knocked over on my car as they’re prone to do.
By ♥︎ken♥︎ ❣︎Y̆̈❣︎
No good 1/5
Its no good
Charge me for two reservations 1/5
I never unlocked a scooter and was charged 10$ twice for reservations that should have been free due to me being enrolled in the months subscriptions
Cant delete private information 1/5
When you select “delete my account” it pops up and says to contact support.
I had to email support just to get my card deleted from the account, and they haven’t even replied after a full day.
They need to fix their sidewalk detection 3/5
By Allo is broken
Multiple times a journey I’ll get announcements from my scooter to get off the sidewalk when I’m literally in the middle of the street and then also get that caution notification when the ride is done. Besides that it’s a good service but it’s annoying to deal with that both through the scooter speaker and the app itself when it’s their own detection that’s the problem
good rid 5/5
The scoot 5/5
By michael angelo2020
The ride was great and smooth the scooter had great resistance to rehab uneven pavements I felt like I kid again getting to where I needed to go!
They logged me out and I’ve been trying to get back in my account for months but all it’s say is error or my the verification code can’t be sent
Scooter Malfunction 1/5
Hey guys who ever is reading this just know not to buy from this scooter company on rentals when I bought one of the rentals when I was in the middle of the road and still had a lot of minutes it turned off mid road and I almost fell into a incoming car. Would not recommend
I kept the scooter for 35 minutes and it was $17. I could have hired an Uber instead!
I want my refund 1/5
I had rented a scooter and it didn’t even work at all tried to ride it and it didn’t even go I had followed all the rules it had told me in the app
No customer service. 1/5
Was charge $40 in pre authorizations. The scooter didn’t work. Submitted a message to customer service to make sure I would not get charged and no one ever responded.