By Serg night 89
Totally loved the experience
My ride 5/5
I encourage all senior citizens to give Spin a try. I was apprehensive at first but it is easy to operate and was a lot of fun ! Oh I’m 58 !
By Cleveland West
So much fun
Great fun 5/5
Very fun and super easy to use.
Scooters not unlocking 1/5
This app does need a major update to address the problem of it not unlocking i tried all bikes and scooters within a mile radius and none of them unlock i keep getting “an error has occurred please try again later”. If you buy a spin pass forget about it that money gone hopefully its fixed soon
Bad experience so far 1/5
So I have been trying for days now to get this app to verify my age so I can use the bike and to no avail I’ve contacted support and nobody has contacted me back I have $10 sitting there on the on the app that I would like to use to buy the scooter or at least a bike the bike is what I would like to use but I can’t because the system or the app can I verify my age by scanning my ID. And it’s becoming very annoying now so either update the app so it can scan in the ID or refund me back my $10.
Spotty service 2/5
Living in Atlanta for 5 years there have been countless scooter brands that have come in and out. Spin is the most spotty with service and drop off zones. I dropped my scooter in a drop off zone and was unable to stop my ride and was charged for 1 hour and 41 minutes of ride time. Despite submitting 2 requests to spin with photo evidence that my scooter wasn’t closing the ride in a drop zone, I never received a credit or refund for the flaw in the app. Use bird, lime, Veo, or any other scooter brand instead.
Outside zone 1/5
If the bikes are outside of the zone even be at less than a quarter of a mile you can’t reserve them and/or ride them. Spin should be charging people that leave them outside of the zone and they should also be looking at the map to see where they are and put them back in the zone.
Very well done product 5/5
the game is on ;)
I love it!
I got cheated 1/5
I wanted 1 hour ride it charged me for 2
Spin bike 3/5
By LWP Shavoo Smith
You should add cup holders to the bike so i can enjoy riding the bike n not have to part with my freshly bought n refreshing soft drink lol
Shady business and super expensive 1/5
They don’t put how the charge rate anywhere on scooter or in app and being really shady. I used for less than half hour got charged nearly $20
Lobro’s review 5/5
Great app, this can help get me to places without having traffic in the way! Scooters were good although the brakes were a little bit rough. But this is perfect!
Terrible service 1/5
Temporary charge system is scandalous has held over 90$ for over a week when supposedly the money is refunded when you’re ride is over 🕤
App not accepting payment 1/5
For the last 5 days the app won’t let me add funds with PayPal or my debit card when I try to enter the information a screen comes up that’s says information needed not found
Didn’t stop my ride 1/5
I finished my ride an hour ago
Didn’t scan 3/5
It didn’t scan .. it was within the parameters .. configure the code so it is efficient when scanning
Too pricey 2/5
Too expensive. Otherwise, really fun.
Super fun I like it so much
Charged when I didn’t even move on the scooter 1/5
I was charged $3 after opening the scooter and waiting for a friend to scan hers in, I didn’t even move the scooter and ended the ride with a charge.
Don’t care how good the service may be. 1/5
$25 holding fee is ridiculous and you’re the only company in DC who does it. Best ride is Lime in my opinion. Fast and affordable and no holding fees.
Will not work with small screens 1/5
Would all acknowledge click when setting up on an SE. The click was below the screen and would not move up or turn sideways.
Update: I found out that if I went to settings and set the app location service, the acknowledgment screen was satisfied and allow the app to be used.
Won’t let us park, but my wife parked 1/5
It’s telling my wife she can’t park but I parked with no problems, so I don’t understand the issue
Crooks !!!!!! 1/5
My scooter only worked long enough to get to an area where I couldn’t park it, I had to push it 4 blocks to find a place where the app would let me park it. I made a complaint and no one responded. Don’t waist your time or money.
Felt tricked 1/5
Talked to the guys taking care of the scooters (soin worker) that was by the scooters and he told me that the cost was .45 cents per mile, and even asked him twice, thank god after a while i stopped to check if what he said was true only to find out that it was not. I dont mind the price i just felt
Tricked I could have gone to my destination faster i could have even taken an uber since it was me and my wife riding two scooters, i wont be back
charged me $40 1/5
I just used a scooter twice and put a total of $40 into the app. One ride cost $11.26 and the other was $4.47. When I checked the “Wallet”, it said I have $0 in spin credit, when there should be $24.27. I was charged $40 for both the rides.
This says 1$ to ride and has options to 5.99 for an hr 9.99 for 2 etc. It asked me for 25 when I looked it up it says it is a deposit that will be refunded so I proceeded. When I clicked the 9.99 for 2 at the end of my ride it charged me 40. Do not use this brand to expensive and doesn’t let you know about the charges in advance.
Nice ride. But to slow
Really enjoyable and fun
Scooters do not feel solid, not enough power to get out of sticky situations.
Ride fee accuracy 1/5
I assumed to ride it was $20 but I ended up spending almost $100 for my experience. Although great. My budget was not adjusted for that.
Fun but too many limitations 3/5
By Melli Mel & Kadyn
It was fun riding, but there were too many limitations where I don’t feel there should have been.
We rode these in Niagara Falls under a private business & rode all day with no buzzing/alarms going off or our scooters just stopping or slowing down because we were in a “no ride” zone.
Way better than Lime 5/5
In terms of price, the machine, and application UI, Lime cannot be a competitor to Spin. Spin is the way guys!
F***** spin 1/5
10.50 for a bike that doesn’t work for five minutes. Scam!!! Overcharged for complete crap
Fun factor 2/5
By Hold up....
I use to ride almost everyday but the diet dropped by almost literally half so I’ve stopped drastically and it’s honestly put a damper on things
Good time and Super Easy 5/5
By Lolly B Darn It
I’m 51 year old Female and have enjoyed using spin all over the city!
awesome scooters but a little pricey 4 a “more affordable mode of transportation”$$ 3/5
this morning was my 1st ever experience riding these scooters & as much as I totally & completely HAD A BLAST RIDING THESE POWER-scooters…. i was shocked when I got back home to my apt to discover the price of this 1.2mile distance ride I used these scooters 4 this A.M. $$$ talk about pricey for a mile trip (or barely over a mile) it cost me $20 DOLLARS to ride a scooter 1.2miles! So much for a “more affordable mode of public transportation :( …. & tbh w/ gas prices about to hit $4.50 a gallon here in Portland in the next month I am definitely desperately searching for a way to not only save on gas money BUT ALSO REDUCE MY CARBON FOOTPRINT but at these s crazy high prices—let’s just say thanks for the fun ride but this will be my first and only ride with spin scooters. Thanks anyway, Hannah
Free ride for promo 3/5
By wvelyns 51
I didn’t get a free ride after giving three friends promo code
so awesome 5/5
By mel isabella
good time and tan lines
Nashville trip 5/5
Had a ball exploring and riding all over!!
Spin scooter 1/5
By luz i
Remove the $27 fee. It makes the scooters inaccesible even if it’s refunded. Lime does not have a fee.
Find fun fun
It was amazing 5/5
By b esc
We had so mush funny on are mommy day thank you
New Spin User 5/5
I’m from NY, and never rode a Spin before…. I had a few things, I didn’t do right. They were very courteous, and helped me out. I like this service.
Didn’t work, pls refund 1/5
Hi couldn’t get the scan to work no matter how many times I did it. I loaded in $10. Can I please get a refund because it’s just gonna sit in there and I’m never gonna use the app again.
Why double charge? 1/5
By il postino
Two of us picked up scooters at the exact same spot. Rode to the same spot. I was charged more, nearly 2x. Uncool.