App needs help 2/5
It gets the job done but app is not smart or up to 2023 standards.
QR Scanner Doesn’t Work 1/5
When trying to report an abandoned scooter, the QR scanner doesn’t work and gives “invalid code” message although the code is, indeed, valid.
Bikes are allowed on the side walk but the scooters aren’t. The continuous beeping makes it annoying to enjoy the ride and feel comfortable riding. I recommend renting a BIKE instead!
Makes you liable for equipment you did not use. 1/5
Directed me to a bike. Started bike. Charged $12! Told me to unlock bike. Repeatedly. Lock not working. Repeatedly. Tried to cancel. Told I couldn’t park the vehicle there. You know, where they told me to find it. And I have to put the lock back on. The one I couldn’t take off. Three others in the same area unusable.
Too expensive 1/5
Spin scooter rides 5/5
The scooters are very light weight and narrow… which causes them to wobble (warble as I call it!) the battery seems consistent at least but it’s very small battery life, good for recharging but bad for the consumer and their tasks at hand. In the rain the device fishtailed a bit, to the new consumer that yer aiming at that’s a error they might not know how to fight. With scooters there is little/ no room for error… and you guys are aiming at the jovial Everyman consumer that just wants to have fun… I’m glad you have some check marks to ride but I myself have endured a brain injury riding/ living my life on these things. Again, there is little to no room for error… part of being a business is knowing your consumer and tailoring it to the consumer… not just being a cashgrab… that kind of mentality will be what’s getting you guys sued.
Scam - just use another app 1/5
This company is a scam. When you’re trying to ask for a refund or a broken vehicle they have no way of easily doing it again nothing works properly. Scooters constantly break and leave you stranded. Skip Spin
Group ride 2/5
Always have issues with group ride
By Anthony Coito
Whoever thought it was a good idea to add a constant alarm function should be fired
Instructional video 4/5
By Baby poh-poh
The app works as intended, but needs an instructional video on how to start the scooter. I didn’t know you had to push off until looking it up online. My two cents. The scooters are sweet as heck though, Im 290lbs and I got up to 15 miles an hours uphill. Definitely recommend a helmet of you plan on using the service frequently
Tarifas elevadas, falla para cerrar 1/5
Cobran 2 dólares solo por desbloquear y luego $0.46 por Minuto lo que quiere decir que no es una opción barata de trasladarte ya que debes tomar en cuenta el tiempo perdido en los semáforos.
Otro problema grave es que tiene problemas frecuentes para cerrar la app y cerrar la cadena, lo había leído en varios post sin prestar atención y termine pagando 55 minutos en lugar de 20 solo porque la app no quería terminar el viaje. No tiene atención al cliente de forma directa para estos casos. En fin fatal. Ganas de regalar el dinero.
Pagué más de la cuenta 1/5
Pagué de más
By space jam2
yall need to make bikes to!!!
Fun way to move around. 5/5
Between all the scooters available yours are the best maintained. Yours run the smoothest and the prices are great.
Sweet app 5/5
I love it so much
My ride thru Phoenix 5/5
By Julia Lopez 83
Awesome I had a really awesome time!
How do i park
Scooters constantly don’t work 1/5
On multiple occasions i’ve turned on a scooter and it just won’t ride but they charge me for it. It’s ridiculous and happens 50% of the time. Especially when you’re trying to get somewhere it’s annoying. I would recommend sticking to bird because i’ve never had that issue with them.
Wouldn’t unlock 1/5
I as charged for a ride but it wouldn’t unlock and no way to report it to get refund
Couldn’t end 1/5
Couldn’t end my ride, so it charged me more
Too much 1/5
By f_€k Roblox
For 2 hours it charged 80
Cost of renting bikehas gone up 4/5
Earlier it used to cost $1 max. Now they have introduced a partner fee, increased the cost of renting to 1.50 and still kept the speed to max of 12 mph. Atleast give a competitive deal vs Lime or Bird. I used to find Spin cheaper for my daily commute untill last year but will all these additional costs, i’m finding Lime cheaper by $2-3 for the same trip and distance. I know $2-3 might not be much but on an average i ride the scooter 3 times per week = 12 trips min. So the savings are considerable plus Lime is faster
Useless on hills and VERY EXPENSIVE 1/5
Bike completely Useless on an incline.
The cost of the ride was comparable to hiring an Uber.
Scooters display wrong battery amount and are plagued with mechanical issues - brakes, motors, wheels all having regular issues. Scooters frequently misinterpret whether you’re on the sidewalk. Poor vehicle design doesn’t push well just using feet. Awful last mile service.
The scooter worked well after a few kicks then zipped away 5 $ for one mile ride great
do NOT recommend using !! 1/5
i had a blast riding but would not let me end my ride !! i took it to where i found it and just kept charging me !!
Worse expensive app ever ! 1/5
First time trying to rent a scooter in Santa Monica and I go a free $5 promo code tried to use it and didn’t work ! I added my debit card and they tried to charge me $15 for my first ride !! How ridiculous is this if I have $5 credit !! Good thing I decline the transaction on my bank ! Otherwise I would of been charge $15 for a one mile ride I wanted it for !! USELESS SCAMMERS !! Don’t use it !!
Great ride! 5/5
By Cold ride
I picked up a different company’s scooter and it didn’t work, but this one worked great! Just make sure if it’s cold out you have gloves!
Spin is my favorite e-scooter. 5/5
Spin is my all time favorite e-scooter company they have great rates and there scooters are top shelf! They really hall butt and sure can pop wheelies for days👍🏻!!! I love meeting up with the fellas out on the streets and racing around and teasing and goosing one and other. Lol it just makes me feel free and alive❤️
Great for people running late 5/5
If you’re someone like me, you’re always worried about running late to class because you took to long to get ready this morning. Well these scooters are the perfect solution. I can make a 10 minute walk to a 3 minute joy ride, it’s great!
Absolutely useless in SF 1/5
Scooters will not walk and announce you’re “on sidewalk” when you’re on a bike lane. Waste of time and money.
Very frequent stops and slow downs 1/5
Total garbage, my first and last Spin ride. Throttle was possessed its total and utter randomness. Even when I got to an area where I had to push it, it fought me, and that was several times more frequent than my friends on other brand scooters. Completely worthless.
Worst experience ever 1/5
This is the worst app ever. First off, they stopped me mid ride 3 separate times because I was “trying to park it in an unauthorized zone”. I was literally still in the specified zone and not trying to park. Then I finally got to a “designated parking zone” and they would not let me end the ride. I had to walk another half mile to finally let me end the ride. I have video evidence of all of this. Not only did my ride cost way more than it should’ve, but they held $20 on my account each time. I’m not rich. This ended up costing me $50+. I would’ve taken an Uber if I knew this. Do not use this app ever
Rip Off 1/5
For beat up used scooters, over priced. Honestly, if you have options for other competitors then consider that.
This review is a bad review because I paid and I didn’t want to work and they canceled by itself
The bike didn’t work 1/5
By joe nonexotic
Got charged $2 for standing there trying to make the bike work.
Great ride 5/5
Great way to get around city
Why spin scooters are so fun 5/5
By Aidan Stockton
They steal your money 1/5
NEVER use “spin.”
I was using spin in Phoenix for the first time and loved it. But I only went 3 blocks back to my hotel, and then tried to end the ride. (This seems to be a reoccurring issue). I spent 30+ minutes trying to end the ride, I was in a parking zone and even tried a second one a block over, I tried to call-no answer, I filled out their forms-2 weeks later still no response. The GPS still had me in a no park zone but that wasn’t even the block I was on. I eventually just had to walk away because it was so late and I couldn’t get hold of anyone. The “ride” didn’t end till hours later when it wanted to steal MORE money. This was a very frustrating experience and I will never use spin again.
However, there was another one called Lime, and they were amazing. I rode those several times that trip and never had any issues. They were even sturdier and more balanced I think than spin was. Choose any other one than spin and you’ll be glad.
Stranded me 1/5
This app played me y’all. I bought the spin pass to use these scooters to get to and from school. Today was my first and last day. I get the scooter perfectly fine, no extra fees and $0.39 and minute, go to park I owe $5 which is whatever I had my card linked and paid. I go to get on a scooter to ride back to my car (around 2 miles away from campus) and for some reason it tried to charge me an unlock fee. Not only that I find out that they charged me 15 extra dollars and won’t allow me to use my card to rent another scooter. Even though I have more than enough money in my account for another ride even after the 15 extra. The spin pass was supposed to help me get too and from school without any unlock fees. That clearly isn’t working that’s just another $3.99 wasted and not once did they tell me about the extra 15 dollars either. Why don’t y’all put all of this up front instead of doing it behind my back like college ain’t enough stress on my back account now I got y’all robbing me too.
Was a lot of fun
2023 baby!!! 4/5
Great ride fast and safe just like when we where kids
Over charged 1/5
Was told that the ride would be 9.99$ for an hour and only agreed to 9.99$ but then when I check my card I was charged 22$ when I only rode for 48 minutes, the same thing happened to my friend.
Ride button stuck 1/5
The ride button keeps spinning after the first ride and stops you from renting anymore. Do you guys not want my money??
Please charge less 1/5
It costs the same as an Uber now,Except it takes longer to get to your destination and there’s a bunch of regulations involved that charge you if you mess up. The new cameras are a new and additional hassle that dont realize where you are half the time and slow you down in the middle of the road (HAZARD). The constant beeping out of nowhere is a total annoyance and overall this isnt worth anybodies time. Just goes to show you anytime a company gets big they get greedy and try to rake in all the cash while providing a poor product / service. To anybody reading this DO NOT DOWNLOAD or if you have it DELETE THIS APP.
How great it was and how much I paid 5/5
By Jazlene S
It was amazing! You could control how fast you can go. But the only error was if you are near the memorial you can go near it will be make a sound which I get it and I rode for 35 minutes and spin only charged me 16.47 and my dad rode for 81 minutes and spin charged 61 minutes. Also spin charges you for how fast and how long I think. But that was amazing!
By dragon prncs 87
Fun but very expensive. Won’t ride again.
Quite terrible 1/5
The vehicle doesn’t park properly
Fun but not fast 5/5
Beginner wish it was faster