Misleading! Said I could park wherever as long as I wasn’t on campus, and it made me drive back to campus from my house anyway! Then it proceeded to lock up and charge me for 15 minutes of extra time.
Designated parking areas? Kinda ruins the convenience when i have to walk such a long way to pick up a scooter then park it far from my destination. Why not just walk? I’ll have to anyway. And reloading funds instead of just charging me what i owe is a scam. A way to tie up funds so they get more money. Dumb
The worst 1/5
The pole point that I rented the scooter was to get to my car that was six blocks away. When I got there I found out that I was in the middle of the map that I was unable to park the scooter in and had to drive the scooter back three blocks from where I just was. Absolutely pointless. Won’t be using your again. Please refund the five dollars that I loaded onto my account
Wouldn’t go 1/5
By miller ale house
Wouldn’t ride. It wouldn’t go at all
I thing did not start. Enjoy my five bucks! 1/5
Either the scooter is crap or your knowledge base Is worthless. Thought about live customer support?
Not priced well, doesn’t differentiate 2/5
I’m a huge fan of scooter ride share however spin simply copies the bird model and does nothing to differentiate. Why would I choose spin and pay the unnecessary 1$ unlocking fee when I can simply rent an Uber jump scooter for the same 15c a minute without the 1 dollar unlocking fee? Spin should revisit their pricing and be more competitive
This spin board is flimsy and unstable to ride
Problem with lock 1/5
There was a problem when I locked it
Eagle KB 1/5
By Eagle KB
My first time attempting to use a scooter and it would not work. It unlocked but it would not turn on and accelerate
Spin is bad. Way worse than bird. 1/5
The vehicles are slower than your competitors. Rarely ever unlock on the first or second try. Why the fudge do I have to park in certain zones. Osu is unfair, no birds allowed in there! 1/5 stars, I’d rather not even have the option.
Doesn’t Work 1/5
This app doesn’t allow me to scan properly to even use the scooter. When I try to scan it keeps loading and gives me an error prompt. Then I have to wait a minute to try through Bluetooth which doesn’t work either. After numerous times I got one to work then it wouldn’t let me lock because the photo portion of the app wasn’t working. I’m going to stick to bird and lime.
Father and son activity .. 5/5
By Alex Pastor
It was a great father and son bonding/activity that you spin..
Didn’t work 1/5
By bad rides happen
Scooter didn’t work even tho it was fully charged.
WILL NEVER RIDE SPIN AGAIN 1/5
By what a estaw
Scooter was pathetically slow. You guys (Spin) LIE about the speed listed on odometer. I have to get to where I am going much faster than the top speed of TEN MILES PER HOUR scooter went. You guys are a scam operation. Please delete my account. What a LET DOWN. I can walk faster than your product
Unable to cancel ride 1/5
I only used the ride for six minutes and I was charged for 30 + minutes
. I would like a refund .
Now working 1/5
Not a fan 1/5
Scooters were slow, and I had to ride outside of a zone where I started the ride to park the scooter
Spin scooter 1/5
After I was done I parked the scooter and it wouldn’t let me end the ride was on it 20 min and now it says I rode it for 2 hours wow
By Untameable muzik
Wack as f**k 1/5
The slowest ever!!!!!
Bad experience so far 1/5
So far very bad product.
That sucked 1/5
I don’t know if there something wrong with the scooter or if the battery was dying but it wouldn’t go fast and I couldn’t go uphill at all
Parking ateas 1/5
GPS doesn’t work on the parking spots. I had to drive to another parking area to get it to work, and this was charged more for no reason.
Over charge 1/5
The spin scooter is great but when it comes to lock it and end the ride if you have no service around it will keep charging you even though the scooter is already locked....
They over charged me and wasn’t even able to get help on the phone...
Can not login 1/5
Keeps charging you after you finish ride! 1/5
The scooter wouldn’t lock and charged me for 3 minutes longer than I rode it!
Didn’t work, still had to pay 1/5
Didn’t even work and still got charged
Bad app 1/5
By app user 13628
The app made my phone crash after about 5 minutes i was able to get my phone working again but the app was still charging me i tierd to cancel lock the scooter but the app said it couldnt find the scooter after another 3 mintes it finally locked it, but it charged me for the 10 minutes for even though i only used it for about 2
First time user - Very confusing. 1/5
By AK, LLC
I could not end the ride when I wanted to. When you are first accessing the scooter, permitted parking places should be clearly shown so that the user can make sure their location always parking. Also, I didnt know that I had to take the pic, because I was struggling to end the ride and had already left the scooter. Users, especially first time users, should be offered an opportunity to read a brief tutorial explaining the basics.
I have never used any of the other scooter services, so Spin was my first one. It got me to where I needed to go but that’s it. It’s also not clear how much that ride cost. And since I was unable to end the ride I suspect that I was charged for another few minutes that I didn’t mean to use.
can’t park here? 2/5
had to ride outside of a red zone about a quarter mile to park it because it wasn’t in a designated zone... i don’t get it?
It is amazing
Had s 2 minute ride. Charged me for 7.
Ran out of battery half way 1/5
Ran out of battery half way
Best scooter app 5/5
Way better than bird
Didnt work but I still paid🤔😩 1/5
Didnt work but I still paid🤔😩
Don’t use! 1/5
They charge five dollars before you even ride a scooter. So when the app is down and the scooters won’t scan. Your stuck walking and being forced to use the stupid app again because they won’t give you the $5 back. Scam!
DO NOT DOWNLOAD THIS APP! 1/5
Unauthorized credit card charges; no support!
1. took forever to get started, so you stand around for 10 mins before you can actually ride
2. Bikes are broken and wont connect - and the app LOCKS YOUR PHONE for 30 seconds before it will re-attempt! Wasting more time.
3. NEVER WORKED after multiple attempts
4. CHARGED CC $10 for broken scooter that wouldn't even activate
5. NO CUSTOMER SERVICE PHONE NUMBER!!!
6. No refunds and no support!
7. Once your payment information is entered no option to ever remove it!
By far the worst app experience I have had in my entire life. Fraudulent charges, no payment removal option and no customer support. I use LIME,BIRD, and JUMP scooters regularly and have never had a problem. I will be reporting this company, and am posting this review as a warning in the meantime so other's are not taken advantage of with unauthorized fees to their credit cards or apple pay.
Scooter throttle stuck 2/5
The scooter throttle was stuck and caused problems.
The scooter didn’t work. 1/5
Scooter did not work and tech support was tough to navigate.
Terrible imitation of lime and bird 1/5
Junk. App is nearly unusable and the scooters go about half the speed of a Lime scooter.
Tried it once and that was too much. Spent 5 minutes in the cold while the app crashed and failed to locate the scooter right next to me.
Waste of money and time. As a college student with a busy schedule, you are much better off walking.
Won’t lock 1/5
The scooter took 8 minutes to lock and would never connect
Great iPhone App. NEED Apple Watch version 4/5
Super Easy on iPhone.
Can you PLEASE release Apple Watch version?
Awesommmeee ride!!! 5/5
Please bring more!!
Scooter didn’t work and it charged me 5 bucks 1/5
By first time scooter user
What I said in the title
A day in the city 5/5
Tons of FUN!!!!!!
Love it!! 5/5
It’s fast!! Love it in coral gables
It doesn’t work