Money refunded 5/5
I need my $50 that was taken by you guys
Kept asking to reload 2/5
This app used to work fine for me, but recently it keeps prompting me to reload my card with $20 when I go to unlock a scooter. My spin wallet already had $15. It’s annoying I have to add an extra $20 just to unlock a scooter. Maybe it’s a new policy? Either way, I’m not paying an extra $20 to ride when I have $15 credit. Fix this.
A lot of money. 2/5
The app is not user friendly. If you don't understand it be prepared to spend a lot of money for a small amount of time. $30 to start each time? For me and my fiancé we spent over $60 for a lil over an hour ride. I'll rent a Lamborghini next time.
Great ride easy access!!! 5/5
In BOYSTOWN these are everywhere and so convenient especially when your running late to the Ell!! Top speed is 14MPH...
Awesome day 5/5
By Los endo
I had a day alone riding through trails and enjoying the city
Still Locking @ this moment 1/5
19 minutes later and it’s still not locked. Very frustrating. There are 6 scooters here. Only 1 worked. The other 5 said needed repair. So 2 of us walked while 1 kept riding in circles waiting for us. Boring and tiring.
Scooter problems 1/5
I have never ridden one without problems. Locking or unlocking
By go si th giytchvj to
I wanted To purchased for 24 hour rate and don’t know how too. Parked in front of hotel for about 30 min and can not get it to start with out paying again. Charged me $25 for less than a hour. Scared to scan again cause will charge again. There was no option for passes. Needs to have options first time rent
Took a scooter to get food, when I tried to take the same scooter the app wouldn’t accept my payment on Apple Pay or credit card, and didn’t want to get an Uber so I walked home.
App will steal your money 1/5
Walk 2 minutes further and get scooter with an app that works. I have to wait 5 minutes before it processes that I’ve stopped, wasting time and it still charges me. Then I got hit with a $45 charge because the app didn’t process my end request. It’s really not worth the hassle.
Being charged 25 dollars 1/5
Tried to charge me $25.00 before I even unlocked the scooter? Most apps charge $0.60 a minute ....what type of scam and waste of time is this.
Great ride. 5/5
Great ride. Just wish they had more scooters available. Me and my girlfriend paid for 2 scooters and they only had one available so she had to pay another company to ride one of their scooters they had.
Great first ride but $14 was a lot! 3/5
I had a code for $5 off for my 1st ride. but there was nowhere to put the code WINDY.
Charged to much 2/5
They charged me 25 dollars. I don’t know why but they need to give me my money back. I didn’t even ride it because I thought they was go charge me 2 dollars until the payment popped up on my phone. I will never ride they scooters again .
App is unusable 1/5
I could not verify my email. When i clicked on the link from gmail it opened in safari with a message saying I mist open from a mobile device. I was on my iphone. The email also said i could copy the code and paste in the app. Due to the formatting of the email, it was difficult to select the code. Then there was nowhere to paste it in the app. Only option to launch my email.
I have successfully verified my email on hundreds of mobile apps. This shouldn’t be so hard. Sloppy programming and qa.
Why is it so expensive? 1/5
Stupid expensive . Use divvy.
Make it near impossible to end the ride (multiple times) 3/5
The first time I took a ride on the scooter was good up until I tried to cancel it, but the second time I took a scooter I wasn’t able to end the trip. It wasn’t due to my phone or touch screen (I double checked) and it’s sad a company will pinch pennies over a couple minutes when I took a 30 min ride. Won’t be supporting this business anymore.
Too Expensive $$$$ 1/5
By Downtown J
Way more expensive than I expected!!!
This thing is amazing it can go up to 15MPH or 16MPH sometimes.I rode it for 54 min and it went 3.5 mile ONLY so I recommend u ride spin scooters because there amazing.but if u want u can also try bird.by the way it costs $15 per one scooter for 5 miles for spin scooters idk about bird scooter.
Great Service 5/5
Excellent Service & Ride
Good App, Safety a Concern. 4/5
I think it would be an excellent idea to design the scooter with a Helene attached. In a city like Chicago there are very few bike lanes, riding feels a little unsafe. App recommends wearing a helmet, but the choice to get a scooter is often spurt of the moment, so what are the odds of having a helmet with you. Otherwise a good experience, app was efficient and easy to set up. Scooter was pretty easy to ride.
They wanted $12 so i can ride the scooter. Bird only charges $5. I can’t find anywhere online that says how much they charge per min, so I deleted the app. I’d rather walk lol
Too expensive 1/5
Have to pay 25 dollars before first ride. Unnecessary and annoying amount of money
Kept charging me 15 dollar fees 1/5
I rode for a total of 8 minutes and was charged 15 dollars and if those charges do drop it’s still a lot of headache for a short ride.
Not usable app 1/5
Sign in with apple is not working
Unknown charge 1/5
I downloaded this app to potentially ride their scooters downtown. I added my debit card info onto the app but I didn’t end up riding any of their scooters. Next thing I know I have a $27.50 charge on my card even when I didn’t pay for a ride to begin with. I don’t even know who to contact about this issue since I don’t even have a “vehicle number”. All in all I wouldn’t recommend
Pretty good 5/5
Although our ride was pretty good it had a few flaws. The first one being the price (lime is half of it) and second the speed of the scooter (lime and CoGo are both about $6 for 30minutes).
Great Experience! 5/5
A must do!
Best Scooter system out here! 5/5
We have tried all three scooters and the smooth ride of the spin scooter is awesome. The tires must be a much softer compound as the other scooters jolt you and honestly make for an unpleasant ride on most surfaces. I believe these are built by Segway and that makes all the difference. Ride and enjoy!! Leave the Lime and the Bird on the curb!
Very easy 5/5
This was really easy to do. First time using electric scooters!
By isska tetey
The Scooter would not stop the clock and end ride! 1/5
I used the scooter for 20 minutes.. the other ten minutes was used trying to c
still charged 1/5
By your lying now
I used the promo code WINDY and was still charged
By jenkins imac
Scooter was fun, used it recreationaly and it went fast... pretty over priced for what we did with it but was still fun
By yessie 010103
I found a scooter and I put all my info it turned on but it wouldn’t go and I tried for 1 min after that I ended the ride because it wasn’t moving but on my bank account statement I’m being charged $15? How is that possible why!? Who do i contact for this ...
Too many payments 1/5
I couldn’t use a scooter until I paid one payment of 25.00 and another of 12.00 and it’s my first time using the app and the free ride promo codes I got from people aren’t working
What a cool ride!!!
Expensive and doesn’t charge 2/5
By give me your nico nico knees
The children had a great time on it. It’s just really pricey and it also doesn’t charge? I went it dies, that’s it. I had business to attend to and you can leave a scooter right my house is. I went back to get that same scooter the next morning and it was dead. You spend so much money you might as well buy your own scooter.
Great but 5/5
Needs bouncier tires ! Yay!!!
Would give Zero Stars 1/5
By Worst Spin
Worst scooter experience ever. Lock never released after following sign in and lock release commands. Terrible troubleshooting. Use other scooters every time.
I enjoyed riding spin it wasn’t a hassle like the other scooters it unlocked extremely fast and it Road smooth and it didn’t take forever to lock when I ended the ride
Double charged 1/5
I got double charged for a 15 minute ride and they falsely accused me of riding it for 62 minutes. WOW all that for an extra $10?
As a matter of a fact, it was advertised that you'd be giving a free ride, but that wasn't honored either.
Shady business practices
App does not open 1/5
App does not open
Nice parked at a good place very visible and the ride was so smooth.
🛑Warning overcharged 🛑 1/5
They charged me twice a deposit of $50
And they charge me $35 for an hour !!!
Warning I do not recommend !!!!!!
Awesome I love it... but respect it and ride responsibility.
Too expensive 2/5
I’d choose bird or lime are cheaper, but in plaza Midwood spin took over which makes it a closer alternative. If you are okay with spending $5 for about a mile.
By alex and cristian
Very nice to ride but Is kind of expensive a Uber cheaper