N Word 5/5
With a hard -ER
Break is broken off 1/5
No break line!!!! Yikes
Kept locking scooter out everywhere.! 2/5
Even took it back to where I picked it up and it said it was out of the area. Corner of 1st and Adams was out of bounds
Horrible Experience 1/5
Don’t use this service, use better ones like Uber or Lyft. I am at a park where some spin employees have some scooters and there riding them around looks like there having fun. So I asked if I could rent some (kind you I just payed for a 10 dollar credit so I could rent some) and they refused to let me ride them.
This is easily the best and most efficient scooter in Austin.
A very fun and smooth ride as well.
Horrible method for contacting support 1/5
You have to some how know the 7 digit code of your scooter to contact support. This should be able to do under ride history. Lack of customer services when and issue does arise.
Mas terible 1/5
App is not helpful. Scooter stopped working from being out of a zone but didn’t say what the zone was and didn’t start up again when I turned around.
I absolutely love it!!!
Very confusing and not digging paying while the others were trying to get ready. Had to end ride then pay another $1 to go
Spin the whole block in style
There are SO many places that allow you to park, but these scooters have SO many restrictions on where you can and can’t park. Other scooter services allow you to park where this service won’t.
No turn off 1/5
I was in a designated Austin scooter parking spot and it wouldn’t lock. Had to walk it two blocks to get it to lock. Clearly a Spin scam to charge me more and waste ten minutes
1/23/20 Spin scooter ride 5/5
By papa wilbur
Easy & fun ... even for a short ride!
First ride in Phoenix 4/5
Difficult to find a parking spot
By Fernando juarez
Time didn’t end when I told the scooter to
Great system!! 5/5
Easy to use, not too expensive
Worst scooter service 1/5
Terrible, do not use
This doesn’t work 1/5
Are you serious
Terrible app 1/5
I cannot explain how horrible this app is. I have tried to log in so many times and it just keeps crashing. 1/10 whoever made it is mentally handicapped.
Keeps crashing 1/5
The scooters themselves are great but the app keeps crashing. Can’t even get it past the loading screen before it crashes.
Flash exit 4/5
Flash exit everytime🙃
Scooter died and refused to park 1/5
Terrible waste of time and money. Don’t use spin
App doesn’t even open 1/5
Fix your app, it just crashes on iOS 12.1.2 iPhone XS , no excuse for this .
Fails Every Time 1/5
By TR PDX
I don’t know why I’ve continued to try Spin. Maybe because they make you out a deposit Into the account so the money would go to waste. It every time I try to end the ride the app fails or lags or whatever and I end up either calling in or paying for minutes of usage while I stand in the cold and try over and over to restart the app. That’s over. No more Spin.
First ride 1/5
Never started ride and was unable to end ride.
These things are dangerously fun. You’ll be cookin at 15 and hit a bump then question your life.
Fun to ride around. Definitely recommend
The bikes blow 1/5
Bike QR codes don’t work and even putting in the bike’s number manually doesn’t work. Just endless loading. Sick app, thanks.
By keya 43
It did not work
Would not let me end my ride, charges my account until the battery on the scooter died. Called support multiple times and never got to speak with anyone.
Sunday ride 5/5
I loved the ride but the brakes were very touchy.
My scooter did not even move
Fort pierce is fun 1/5
The scooter need maintenance, brakes hardly working and caused injury to my fiancée.
Charged me for 18 hours. 2/5
Did not end my last right when I asked it to and still ran for an additional 18 hours
New favorite hobby riding around the beach city
Locked me out 1/5
I was riding for five minutes then it locked me out I had to walk my scooter in the designated area and still charged me.
Would not unlock had to push it 1/5
Scooter stopped moving 1/5
I was on the way to a restaurant and I guess we went out of ranch and had to turn around a few blocks to park it. I had to push it and it took about 7 minutes. I have used other scooters before like bird and I have never had this experience. I feel like it took some of my money. Plus there’s a hold on my account of about 27.00 I don’t like that. Not my best experience and I use these scooter often.
Such a bummer 1/5
By Tired but happy mom
Area to ride the scooter was too limited. Had to take it back. Not worth it. Such a bummer
Not worth your time 1/5
Scooter locks mid ride, they charge absurd fees out of nowhere, it’s a poorly managed scam.
Smoother than the others! 5/5
Smoother than the others!
GeoFencing, charging, battery indicator! 4/5
GeoFencing is too restrictive. Well within campus it starts to “criminalize” my choice of ride to my parking garage.
Hard to tell it’s level based on the app and when it’s low it won’t let you ride it at all.
Hard to tell when it is charging and how long it will take.😌
No helmet available!
Wasted time and money 1/5
I tried to ride to college town and it deactivated the scooter because I was too close to campus and I had to back track to park it correctly and it wouldn’t let me end the ride even when I was far enough away and billed for me a ride I never got to go on. Awful. Never using again.
Map and parking 2/5
Since there are streets that you are not allowed to ride on(we found out once it just turned off in the middle of our ride).
You should pair with a nav app as well so I know where I can ride and it doesn’t random shut off on me while I’m riding. Also that way when you get close to your destination it could tell you that a certain parking area is the closest to your destination.
Customer service 5/5
I ride the Spin scooters occasionally, and while I have had problems with the no-ride boundaries, I wouldn’t consider that a problem with the app itself, but with the way the boundaries were drawn. Their customer service is what keeps me coming back though, as they have been extremely easy to work with and willing to help, responding to my email in as little as ten minutes.
Impossible to use 1/5
Like other people have mentioned, it crashes too often to actually use. The app won’t open, it will instantly crash.
Convenient paired w bus. 5/5
Right there When I need it.
Saved me 2 bus transfers.
Can't open app 1/5
Can't open app, crashes instantly
By MnYp Nightmare
Use Bird this is terrible!!!