Ride charge 1/5
I didn’t realize you have to end ride. Used it 10 minutes and got charged for like 2 hours
didn’t think it’d be as cool as it was.. 5/5
lots of fun
good power and speed
Loved it but price was unclear 5/5
Thoroughly enjoyed my ride around DC. I would have liked the price per min to be clear up front. Turned out to be $10 for an hour if anyone else wants to know ;)
Why would you close scooters at 8...
I started the ride and ended the right in same spot. We ended up not using as I tried to get two scooters with my license. Please refund this ride as we didn’t use the scooter. Thanks much!
It was aight 3/5
The app is pretty slow and buggy. Over all not bad. Not too fast but a little on the rattley side
FUN but expensive! 3/5
I had a blast! I’m so glad I tried it out for the first time, I had SO MUCH FUN!!!! But I was surprised that it charged me $9 for 36 min! I’m almost POSITIVE it said it was only 15 cents per minute, not 25 cents a minute! I had a lot of fun and would’ve continued doing it all summer, but now that I know how expensive it is, I probably won’t be doing it again. What a shame :/ I would’ve given 5 stars if it weren’t for that.
Nonexistent customer service 1/5
The scooters themselves are basically no different from Lime, Jump or Bird. However if something goes wrong you are out of luck.
I checked out a scooter and after a few feet realized the accelerator did not work. No big deal, in a city like Baltimore you have to expect some broken scooters. However when I went to end the ride the app would not end it, but kept telling me to repark it somewhere else. I tried at least ten times, including parking right next to another Spin, but no luck. I think there was something wrong with the transmitter.
So, I’ve got a broken scooter I can’t use but am still being charged for, and I’m late for work. I went into the app, and of course there’s a “contact us” function but no phone number. I sent two messages and finally after half an hour just left the broken scooter and took a Lime.
I never heard back about those two messages or the third one I sent later that day, and ended up paying $11 for the experience, which apparently is never going to be addressed. I told them that if they did not make it right I would stop using it and tell others to do the same, and here I am. The scooters are fine but the company does not care about its customers. Take a different scooter instead.
The app was jakey with me: either non-responsive or so slow and no indication it’s working on taps. The scoot was average. Overall : NOT READY FOR PRIMETIME.
Loved it!!! 5/5
By Joi the Yogi
Did not work 1/5
Did not work
No juice in the scooter 1/5
It would not go like it was out of battery
Wasted my Money 1/5
Would not go. Wasted my money.
By Red mckennon
Always laying around dead or not working rented 3 were all broken tried over 15 were all dead
I got a Spin my friends got a Bird 1/5
They’re birds went to the next brewery in Denver mine stopped halfway through and said I had to go back to their “area”. But it wouldn’t let me ride it. I had to push it back get a Lime and meet up with everyone. Tried to report the problem from the next stop on our tour of Denver and Spin wanted to know the specific number of the scooter I had! Couldn’t send a complaint, no phone numbers for customer service. Found an email for support and said the above and never got a response. I would like a refund please. Also, I think having a better way to deal with issues would be a plus. Oh and the scooter was slower than everyone else’s and slammed on the brakes when I was going down hill to limit my speed, very dangerous. Ride with caution folks!
Did not work 1/5
By Trevor Behan's Music
The scooter did not work and I got charged
Bad service 1/5
I put my scooter on hold and when I came back spin scooter people had taken my scooter. Aweful workers. Do not recommend.
Nice date 5/5
By Sexxy Murdock
Nice date he thought it was gonna be cheap haha it was fun and cost but overall I had fun we rode to my sons football practice let’s say it made him even more popular we even let him ride he done it and he 6
I’m in love 5/5
This got me home in no time. I was tired of walking
I have money in this app. I’m going to need it to work. 2/5
I have re-downloaded spin multiple times. It stopped working for me a few days ago when it froze and upon opening I was prompted to connect via Facebook and when I log in it takes me back to beginning safety and tips screen. Over and over for as long as I keep the phone on. I have restarted phone multiple times as well. I just need to know what to do to make it work again, thank you.
But the back break is out
No power to the scooters both of them
App is so glitchy never using again 1/5
I gave this app two different chances and both times the app wouldn’t lock the scooter. It took a total of 15 minutes combined to lock both scooters. That’s money I’m being charged for because the spin app “couldn’t locate the bike” even though I was standing over it and the Bluetooth was on. I’m deleting it.
Locking problem 4/5
it takes more than 30
seconds to lock and you still count time
Scooter was broken 1/5
By broken scooter terrible
Scooter was broken and I wasted my money
I could not end this first spin ride 1/5
I will be returning to Bird or Lime if you do not refund at least half of the $17 charge I am seeing on my credit card statement. Your scooter would not turn off. With the message, can’t find scooter.
I Lime and Bird all of the time so I know how this is supposed to work.
Doesn’t work 1/5
Would not scoot after pushing off and pressing gas
Ride went well but drop was a hassle on 16th st. In Denver
Great ride but very difficult to end ride. Light when off on scooter and I thought I had signed off. Had to go back and figure out how to end.
Not worth it. 1/5
The scooters are 50/50 they will or will not work. Some are super slow and barely get up hills. Not sure if it’s just “Spin” or all of these e scooter companies. But Spin sucked!
Never again! 1/5
First and last time. Tried to lock bike after a 3 minute ride. It wouldn’t let me and clocked me for a total of 45 minutes
No go byrd 1/5
By keatonnn nnnn
First 5 scooters I found it wouldn’t let me ride.
By Suggestions 316
Fun to use with a decent interface. When the app can’t connect to a scooter it disappears from the app as if designated for repair. My only suggestion is to make it to where one app and phone can operate multiple scooters. If everyone doesn’t have the phone capability then you have to take turns which is lame. 1 bill + multiple riders.
I had a real good time
The no parking areas are ridiculous you can park a lime scooter anywhere 1/5
The no parking areas are ridiculous you can park a lime scooter anywhere
Tried 3 different scooters, none of which worked. Deleting app
Was very jerky and I wasn’t good on the brakes.
No information for how to rent more than one scooter at a time. Spent a half an hour here just trying to get a second scooter to go. Wasted all that money.
No handle bar brakes and $10 initial deposit 2/5
This is the only scooter company that requires a $10 initial deposit. In addition, it is also the only one that does not have break on the handle bar. You need to step with your foot on the back wheel and press a button at the same time for the scooter to break. Not very safe.
Bad parking problem 1/5
By john 12122
It wouldn’t let me confirm the end of the ride so the clock kept ticking for 10 more minutes than the ride
???!!! Multiple scooters 1/5
By pleasantly peaved
Can I not pay for more than one scooter at a time?
Nice ride 5/5
Used this for a little family fun ride. It was worth the money.
Ankle injury 5/5
Hurt ankle at the YMCA. Got home on a Spin
Did not move it didn’t work 3/5
Did not move no charge or not sure I press go and it did not work
The scooter didn’t work 1/5
By MPS Parent
Scooter didn’t work. Wasted $5 kicking myself up a hill.
Glitchy app unusable!! 1/5
App says it needs an available update, but the App Store says there’s no pending update, and it’s either stalled on one page or glitching horribly 🤷♀️ I even tried reinstalling. I’ve had fun on scooters before, but I’m not sure this is the app for me if I can’t even use it!
Charges you with dead batteries 1/5
The batteries are dead and it still lets you rent it and charge you. Total crap.
Rip off 1/5
They charge while ur taking a freaking picture