The worst 1/5
By captain obvious.
Literally one of the worst apps I’ve ever downloaded. It said that there was an error. I removed the app and then re downloaded it. Still error. Every time it does this absolutely every time I’ve flown spirit. I can definitely say I won’t be flying spirit again.
Doesn’t Work 1/5
The app won’t add boarding pass to Apple Wallet. Useless.
Needs work 1/5
Can not log in through mobile app using my email and password which I setup on a computer.
Bad app 1/5
This is a very bad app. I do apps for a living and I can tell you for sure.
Too much yellow.
Has navigation for features that haven't been implemented.
Sloppy UI on iPhone X
"Add to Wallet" feature doesn't work reliably.
Uses the outdated drawer/sidebar paradigm.
I got a response for"the developer" but I regret nothing. This review is still true and this is a bad app. You should feel really really bad for building it.
The app doesn’t work! 1/5
By Glen Ledger
This garbage can’t even retrieve your flight schedule. Completely useless app. Learn a thing or two from Delta.
App doesn’t work 1/5
By Mizzu Dawn
It let me check in but then crashes when I try to pull up the boarding pass.
And developers, don’t even bother saying “ contact us blah blah”... you have a 1.6 rating. This isn’t an individual/their phone issue. This is YOUR issue. Get it fixed or remove it from the store. Forcing ppl to think it works and crashes when you need it so you end up paying 10$ for the boarding pass at the airport. Unbelievable.
Spirit app 1/5
This app is not helpful. I have not had success logging into my account on the app despite having deleted and downloading it many times. I was unable to access my boarding pass from the app. Fortunately I was able to retrieve it from the spirit website directly from my phone. I would not recommend wasting space on your phone to download this app.
First time writing an app review. You earned it 1/5
Was supposed to do a mobile check in on my phone. I knew my login email for spirit but forgot the password, so I sent a password reset to my email. Was then prompted to use a temporary password to login on the mobile app.
Tried this twice and both times said my email and password wasn't in there system, which was clearly wrong. Can't believe how inconvenient and poorly executed this app this. Will probably avoid flying spirit if possible from now on because all other airlines actually have functioning apps instead of forcing me to pay $10 to print out my boarding pass because their app is completely useless.
Worse every time 1/5
The first time I used this app it worked as intended, though I was surprised at how many links led to incomplete pages. I can’t understand releasing an unfinished app. At the very least, don't include things in the UI that don't exist.
Since then, every time I've tried to use the app has been a complete bust. It can never find my flights nor any bookings and the mobile boarding pass never works. This app is embarrassingly bad and I'm totally baffled that no one at Spirit has thought to pull it until it's actually ready. There are clearly some enormous back-end issues.
There's a difference between being "no frills" and being unprofessional. At this point, it seems like they should scrap the whole thing and start again.
Worst App ever 1/5
Doesn’t work!! Very frustrating and I wish I could give negative stars. It doesn’t deserve even 1 star!!
Will not let me log in 1/5
I don’t know if their servers are down or what, but the app will not work whatever I try.
Couldn’t find reservation 1/5
Couldn’t find reservation had to use online, couldn’t select seats.
This app is worthless 1/5
Tried using this app to have an online boarding pass. It doesn’t even recognize I have a trip booked. I’ve re-downloaded the app multiple times and tried logging in and out. No success! I wouldn’t even give this a star if I could.
I have been successfully using the app 5/5
My travel has been way more convenient with app
Please hire talent and fix this 1/5
This is horrific, nothing works, infinite spinner and reservations unavailable to lookup. The only reason I downloaded is because your website wasn’t working.
Your product is subpar among low-budget airline, I am never buying form this company again.
Worst airline ever 1/5
I also fly this airline as a last resort! I’ve only flown on them twice both times a nightmare and I fly 6-8 times a year. Last time I used them was from Florida to st. Thomas we paid for premium when we went to board they made us wait with no explanation finally they told us our seat was broken...so they were busy duck taping it to an upright position. They would not refund the dollars only offered a credit if we flew on spirit within 60 days. This time we made reservations and to change from paying for carryon to checked baggage. We aid $70 for carryons you can’t delete or modify on the website. In the end we paid $190. For baggage. They would not refund any of the carryon they wasn’t used just offered a credit tone used on spirit within 60 days. They are not a discount they are a rip-off airline!
Works fine for me! 5/5
I don’t know why it’s getting so many negative reviews. I needed to check-in to a flight and i did and received a mobile boarding pass in less than 5 minutes. Also it gave me the option to upgrade my seats/bags which was nice if I wanted to change anything last minute. Sure, spirit is not the nicest and most luxurious airline but it’s affordable and you get what you pay for. Would use this app again!
Doesn’t work 1/5
Plain and simply doesn’t work, randomly, when trying to check in with a reservation code that however works perfectly fine on their website. I guess low cost extends to not having a proper engineering team to have a working app.
Need to improve their app 1/5
By Shen wu
This app is not a friendly user. You need to have an account to use it. I wish they can do better next time.
Terrible app, can’t even find my booking. 1/5
By low spirits
I know Spirit is a budget airline and that comes with its pitfalls. I normally don’t mind those pitfalls since i know about them upfront. But this app is ridiculous. It couldn’t find my booking OR my account after i tried multiple ways and quadruple-checked my username/password from my desktop. Luckily i was able to print elsewhere but it’s terrible that I’d have to pay $10 to print at the airport when the “free” app is broken. If you can’t even make a decent app, can we trust you to fly a plane?
Kinda works, but not really 1/5
By T. Kreissl
This app definitely needs some work. I can use it for my outgoing nonstop flights, but it loses any connections and returning flights. I had to get my connecting flight pass printed at the counter as it was lost during my recent flight. Thank goodness I could go to the website and have my return flight passes emailed to me or I’d have to pay the additional $10. Please get these issues fixed so I can depend on the app to have the passes for all of my flights (connecting and return).
App doesn’t work, very suspect 1/5
Unable to sign-in on the app. No problem on a laptop/computer. I suspect this is purposeful to force people to pay 10.00 at the airport to print out the ticket.
Get what you pay for 1/5
The app is a great reflection of Spirit itself. Highly advise flying with any other airline you can imagine. After booking through Expedia, it came to light that travel changes made between the partnership are not communicated to the traveler. Customer service to resolve this was unintelligent and incompetent. There was minimal understanding for the position this put me in as it was I who had to inform Spirit that their technology was insufficient. Again - please heed this warning. Do NOT fly with spirit
Can’t check in 1/5
Downloaded to check-in and get mobile boarding pass to avoid paying $10 for printing the pass at the airport but the app tells me there is no reservation available to check into even with correct confirmation #.
Honestly Atrocious 1/5
Like all things at Spirit Air, this app sometimes works, but usually doesn't.
Where is a 0 Star rating when you need it? An insult to one star apps 1/5
I don’t understand how there are those people with recent reviews saying the app works because as of 12 May 2018 it doesn’t at all. The app doesn’t recognize my name for checkin saying my information is incorrect where I know for a fact that it works online. The fact that the app asks for more information about the person for checkin is also questionable. Online all you need is your last name and your confirmation number and this app asks for your first name last name if not your email. I had my parent book me the flight so I was thinking that maybe his information messed up my login but nope it’s just trash and the app doesn’t do anything. So if the developer isn’t going to truly address these issues before adding all the “promising” new features I would not at all recommend this app. It just makes your life a million times harder opposite of its purpose. Just go find a printer somewhere so that you can ensure you get on the plane since I’m not sure you can print for free at the airport.
Bad app 1/5
I have a flight booked and checked in and got my confirmation emailed but boarding pass is NOT displaying on the app. Why!!!
Bad Update 1/5
The app used to work well but as of the most recent update (May 2018) it is now useless. We have a flight tomorrow and the app has lost all of our bookings.
Maybe you can start out offering Apple Pay, right??
Very limited app 2/5
To add what others have said, the flight status feature barely works, lists all the flights with your flight number (quite a few) or all the flights marching your departure/arrival cities. Does not report if the flight has landed, no gate or terminal numbers, no notifications or automatic update to the status. Pretty lame compared to other airlines apps.
Really needs some work 1/5
This app is terrible and really needs to be completely overhauled. Had to use their desktop website to create an account and link my existing reservation. Once I did that the app found my booking. Now, a week later the app is telling me that I don’t have a booking again....... I’ll be printing out my boarding passes before I leave for the airport. Absolutely no confidence in this app.
Negative stars 1/5
The app is terrible. It keeps telling me I do not have a booked flight. I used Frontier for my departing flight, checked in, retrieved my boarding pass, never had to print it, it was available on the app for airport scanning. Now I’m using Spirit for my returning flight and I’m extremely disappointed that it has not been as easy compared to Frontier.
Maybe we have to pay to get boarding passes 1/5
I could not even check in. Smh
0 stars 1/5
Only giving one because I can't give 0. Registration fails.
Wish I could give 0 stars 1/5
I downloaded this app just so I could rate the company. If this app is anything like the company, I’m sure you’re in for some hidden trickery and gouging of some sort.
If you try to change your flight to the available flight a few hours later (months in advance), they try to charge you more than the ticket cost to change. When you buy another departure flight to replace the first, they cancel your return flight without telling you, try to charge you to buy new tickets for your return on that day. No apology by the service rep or explanation why that is policy. Only offers to assist me in purchasing a new flight 7 hours later. F that.
I wish I could give you 0 stars for being the worst company ever. How does a company like this still exist.
Can’t depend on this app 1/5
I downloaded this app and was able to use it successfully one time. On the return leg of my flight the app continue to show my flight is delayed although it was not. It also would not let me check into my flight stating that there was an error. I rebooted the app and then it would not let me sign in. When using the forgot my password feature, that would not let me sign in either. Although I had a good experience with the airline over all this app has made traveling with spirit frustrating.
Bad app from a bad company 1/5
Bookings aren’t found. Incorrect flight information shown. Boarding passes only work some of the time. Honestly hard to understand how a company could release such a poorly working product.
Wouldn’t work 1/5
By My trip ruined
I downloaded the app several of times assuming it would work. When I sign in on my account in order to check in it states no bookings for this account (after entering all of information) and received several errors messages! Just awful
Doesn’t do even basic tasks 1/5
Shows you electronic boarding pass within app with flight status but “Add To Apple Wallet” does not function. Worthless.
Functions don't work 1/5
Terrible airline, terrible customer service, terrible app to fit. "Add to apple wallet" button doesn't work at all. No matter how many times you hit it, nothing will ever appear in the apple wallet. In other words, can't access my boarding pass, which is the singular most important feature of the app. Why even create the app? Flown a few times with spirit, had bad experiences each time, and I don't think I'll ever book with them again (hopefully).
Awful and causes unneeded stress 1/5
This app was a total nightmare from start to finish. I could not: check in, see a boarding pass, or even see an accurate flight time. This app alone is reason enough to fly any other airline.
Garbage airline 1/5
Garbage app, didn’t allow check in or mobile boarding pass
Would give negative if possible 1/5
This app did not display any information. I literally couldn’t get my booking to show up. It has zero functionality and I would rate this negative if it was possible.
Worst Airline App EVER 1/5
When you try to print your boarding pass, it shows up as a blank paper. You can’t just check-in and bring up your boarding pass through the app. Alaska Airlines’ app is my favorite
Sadly it doesn’t work 1/5
My booking doesn’t show up on the app and there is no way to manually add it. I just called and was basically told “yes, the app doesn’t work” and that I need to print my boarding pass ahead of time. My first Spirit experience isn’t going well so far.
No boarding pass? 1/5
I was unable to view any information about my Spirit Airlines flight despite having a confirmation code. I couldn’t view my boarding pass on the app. In fact, I wasn’t able to get he boarding pass QR code in my gmail message confirmation either. I had to download a different mail app, take a screenshot, and pull it up in my photos at the airport. This app was more hassle and confusion than a help. Updates needed!
Call the app www 1/5
This app is not unlike spirit airline itself. The pilots are reliable but the company may direct you elsewhere
Don’t fly with spirit 1/5
When I saw the awful rating this app has, I couldn’t understand how this could be. How hard can it be to check in on an app these days. First of all. With spirits baggage fees, my carry on costs more than I did to fly. Ya, let that sink in. So if you’re flying spirit with a carry on, double your ticket price. They charge you more if you don’t check in/pay for bags on the app. But they make it impossible to do so. Trust me. Try to enter your credit card info and you’ll see.
Doesn’t work 1/5
This app worked fine on my flight to LA but when trying to check in for my flight home it simply showed that I didn’t have a flight booked. This definitely caused me to panic until I used my browser to see that it was just the app not working. I tried for three days in a row to see if the app would update with my flight info but it never did. Disappointed.
Doesnt work 1/5
Tried to get online boarding pass and keep getting the “unable to retrieve booking” error while I’m staring at the website that has my boarding pass displayed. Now I have to find somewhere to print my boarding pass. Totally useless and frustrating.