Not able to sign in 1/5
By Wordscapes fantastic
The app has never worked since I’ve downloaded the app. I put in my username and password and hit sign in... nothing. I know my username and password that I am entering is correct, because I did it online without a problem.
I had an 8:58pm flight to Chicago from ATL it got pushed out to 12:00am. The only news we got is Spirit only has 2 gates and they have to shuttle planes & crews to these gates. Im writing this as I wait to board my 8:58 pm flight @ hopefully 12:00 am. God Willing
I’m asked to rate this airline it won’t let me pick less than one star
So many issues!!!! 1/5
By Heather F Wagner
Fields aren’t all working you can’t edit things and go back easily it’s very choppy and moves extremely slow. Honestly the worst app I’ve ever worked in.
This is the worst airline I ever experienced they over charged $400 me just for picking a seat
It worked for me 4/5
By EJ 87
I downloaded and used the app for my round trip flight from Charlotte to Baltimore. I worked for me both times with checking in and using for boarding passes. For some strange reason it kept having a weird message at the top of the app home page, saying loading or error. But the app served its purpose for me.
Bug Error 1/5
The app keeps stop working when I click my trip under Trip. Please fix the bug.
App needs a lot of work 1/5
This app doesn’t work. I can’t even sign in nor change my password. I deleted and redownloaded the app but that didn’t help either.
Crashing Constantly 1/5
This app is the absolute worst app I’ve ever used. It doesn’t matter what “button” you’re trying to press, it will blank out the screen and the app will crash, and then close.
This app doesn’t work literally wont let me complete my check in and purchase bags
Crashes During Check-in 1/5
The app continually closes when I attempt to check in for my flight. Reinstalling did not help. After 30 minutes of trying, I gave up and printed a boarding pass for the first time in years.
You are charged extra if you don’t check in using the app or online. Surprise! Neither platform works.
I hope the planes fly better than this app runs 1/5
I just attempted to book my first flight with Spirit and I have to say, this app isn’t bolstering confidence in Spirits products.
I spent a good 30 minutes trying to book a flight, only to have an error along every single step!
I finally gave up and went to the web page and it took all of about 3 minutes to book a flight.
Like my friend says, "Flying Spirit to Vegas is like gambling before you even get there!"
Good Luck out there!
By far the worst airline app in existence 1/5
Logs you out when you just signed in. Locks you out of you account. Confirmation emails are dreadfully slow. Only thing worse than this app is their website.
Can’t create an account online 1/5
By DF Family
Tried for an hr. No luck yet
Worst airline ever 1/5
App crashes, unnecessary fees!!!
$35 for a freaking carry on? Really?
Not sure how well the app works since it crashes pretty much as soon as I open it.
Convenient, but buggy 2/5
It’s actually a super convenient app, getting your boarding passes into Apple wallet, etc., but first you have to get the app to work and have it not crash! The app is extremely buggy, and seems like only about 30 or 40% of the functionality actually works. Good concept - reeeeeally lousy programming.
App no good not worth the download 1/5
I don’t get how you all say you fix bugs and what not and the main part of the app don’t even work you can’t log in and u can’t check in or even get boarding pass the moment you try the app blanks out then cuts you out.. I’ve been using spirit since last year and after today this maybe my last time wit this airlines.
By sad at spirit
I can’t change my dates in the app. What’s the point, google works better. App is garbage
Utterly useless 1/5
Can’t even get past the launch screen.
Just freezes on login.
Tried it on my iPhone (x) and iPad
Can’t access anything 1/5
Everytime I try to check my flight the app crashes time after time.
worst airline ever experienced with. Never ever use spirit!
Needs more updates 2/5
The app has a lot of glitches. Doesn’t have the function to add your KTN or TSA pre check ID in. Has to be done via website, app doesn’t support this function.
If I could give zero stars I would 1/5
You literally cannot even check into a flight without choosing one of their many paid options. Pressing “continue” when your cart for check in is at 0 literally will not continue, but choosing any paid option will.
Works Just fine. 5/5
Have no complaints. Let’s me access boarding pass so that I don’t have to print it. I can check in. Book a flight.
Trust these reviews, because I didn’t.... 1/5
I am crying at the moment because these people are so rude and don’t care about their customers what so ever. I booked a trip Wednesday morning at about 3 am for around $515. I never received a confirmation email, however I had confirmation numbers on the app. So I calmly called to confirm and have the email resent. WRONG. I got ahold of someone within 5 minutes but ended up speaking with him, his supervisor, and her manger over an hours time span! The manager was the most rude and vile of all. She was so mean! I can’t believe that! YOUR company lost my flight! Why am I getting penalized? They claimed they found nothing in the system with my name, confirmation number, or email and wanted me to give my card information which I refused. Then the manager said “I think that’s and old flight”. Old flight? We have never flown in our lives and the dates say August 2019. All they kept trying to do is charge me $715 for basic seats and no bags. ABSOLUTELY not. I will be paying probably that or more by booking with delta but I’d rather pay $3000 then give this company any business. I have never written a review before but PLEASE PLEASE don’t be as naive as me! Believe these reviews. This is a horrible company and they changed their story so many times. I think the app is a scam for people to book at higher prices when they call in regard to the app issues. They are based in the Philippines and when asking if I can speak with a American based rep (I was hoping they would be kinder to me) I was told they were all busy. I said it’s ok i don’t mind waiting. They then said there is no one I can speak to in America. Why is that? I have had great experience with off shore workers before but this company needs to be shut down in my opinion. I still can get over how the manager of the group can get so loud and mean with me, a novice flyer who trusted in a company everyone told me not to, and belittle me to the point of tears. I was just trying to get s flight to my sisters wedding.
By Tom Bobier
This app has work perfect for me and every aspect of it and let me change my seat add baggage And print my up-to-date boarding pass I would recommend this an expensive airline to anyone and everyone
Big fan of Spirit but this app is below garbage 1/5
Just downloaded the app and it won’t even sign in when going through the log in. Please fix it, in this day and age it’s unacceptable to have a non working app.
Needs major improvement 1/5
The app closes out every time I would try and click on my flight reservation or try and check in. I was not able to use the mobile boarding due the app never staying open and working!
Doesn’t work 1/5
The app doesn’t work
STAY AWAY AT ALL COSTS 1/5
Worst Airline has the worst app in the App Store. Makes sense.
By the way, if you booked a flight with Spirit, I highly suggest printing the ticket, burning it in a bonfire and watching the ashes blow away in the wind. Then run inside and book a flight with literally any other airline. You’ll be happier in the long run.
Worst travel experience of my life with the most horrendous customer service of any company I’ve ever encountered.
You’re stranded because of an error in our system? Here’s your money back. Good luck and good bye.
Tried to sign in to my trip, the app crashed every single time
Worthless app 1/5
By Rocket Scientist Adventist
I am trying to looked at my flight I booked through the website on the app and it shuts the app off every time I click the flight. Why even have an app?? How am I supposed to check in on the app for my flight if I can’t even view the flight I’m checking in for
Needs work 1/5
I ordered a round trip ticket and purchased seats at the time via the web. I used this app to check in and view my boarding pass, but upon checking in it says “please see agent”. Instead, I had to access the boarding pass via the web, and had no issues seeing the seat assignments I paid for and the boarding pass. Something isn’t tying between the web version and the app.
Absolute Trash 1/5
Crashed every time I tried to check in. Had to check in over the phone like it’s 1996.
Dates don't work 1/5
By can't book with app
There's nowhere to submit date choices. You can select your dates but can't save them to book.
Fun error messages 1/5
My favorite error message on this app is “Response could not be serialized, input data was nil or zero length.” Not only does it make no sense but it’s also a comma splice. ¯\_(ツ)_/¯
Boarding pass? 1/5
By Long Pig Sandwich
The app sends a boarding pass to your Wallet app - except it says “not a boarding pass” and doesn’t have the seat that I paid for. Keep trying, guys. The app is 7 months old; I expect more by now.
Doesn’t work when you need it to 1/5
I had already checked in to my flight but of course, only received printable boarding passes. They didn’t work at security and neither did the app (or website) after trying for 30 minutes. Ended up having to wait in line to get a pass printed and almost missed the flight.
All I get is internal error why have an app to check in if it doesn’t work!!
Developers not set to an instance of an object 1/5
How can I not do something as crucial as check in to my flight? All I get is errors everywhere! Fix your bugs before trying to develop new features.
You can’t find a worse airline app 1/5
It is impossible to do even basic things in this app like online check-in, make payments etc. Run into errors at almost every other click. I checked in a bag and when I submitted the payment it gave a Java error. OK. I reopened the app and tried again - same. Finally it went through a third time. But I see 3 charges on my Credit Card. Had to call the Customer Service, still waiting for the charges to be reversed.
It’s the same while checking in or seat selections. It just crashes at every turn. How this app passed any quality checks, and why apple allows payment processing through this app is a mystery.
What makes it worse is their website - more of the same problems.
This App Does not work 1/5
I’ve been trying to check a bag and I’m seeing errors that I should not be seeing.
Crashes when trying to check in 1/5
App crashes when trying to check-in.
0 stars! 1/5
Just downloaded this app. Would give it 0 stars if that were possible. Tried to check in for my flight tomorrow, and couldn’t manage to do so on this lousy app! Very confusing when you try to add your (overpriced) checked baggage. App ended up giving me a weird error message when I tried to pay for the baggage in advance, and then ended up charging me twice for it. I wouldn’t have even known it charged me twice if I hadn’t finally called customer service to confirm if I had actually managed to check in on the app (and not surprisingly, I hadn’t). Also, it’s ridiculously complicated to figure out their stupid customer service phone options, should you actually wish to speak to a human being. (The menu is designed so this appears not to be possible.) I had to google “how to talk to a live person at Spirit Airlines”. 💩 Here’s how, in case you need it (because you will): If you need to talk to a live person in Spirit Airlines customer service you need to dial 1-801-401-2222 phone number. Then select 5 in the first menu, 1 in the second menu and 6 in the third menu. After that you will be connected to a live customer representative.
Crashes each time I try to retrieve my reservation. 1/5
App is unstable and crashes whenever trying to retrieve reservation details or my boarding pass.
Terrible app, terrible customer support 1/5
Is there a worse app available, for anything?? Doubtful....
Tried to search a flight, it won’t let me change dates.....
SPIRIT, are you purposely trying to be the worse airline out there, or is it happening by incompetence?? Whatever, it’s clearly working.
Can’t select departure dates 1/5
Trying to search for flights and the app will not let me select the dates I want to travel. Keeps selecting today for departure and tomorrow for returns. Disappointed
By The Third Act
Won’t let me sign into my Spirit account. App just sits there and does nothing when I try to log in. Been like for last several versions , was hoping the latest update would fix. Nope.