Literally cannot get it to work 1/5
Version 1.0.2 does not function. Trying to check in for a flight? Button doesn't work. I manually added my flight and tried to check in, it takes me to a flight that isn't might. Look at my seats? Screen goes black and crashes. Literally does not work. Don't waste your time downloading, you'll have better luck on the mobile website.
Come on. It’s 2019. 1/5
By Steel Kurtain
Horrible. You turn to an app to make the airport check in process easier. Failed at both simple check in AND purchasing of bags. Looking forward to standing in line at airport with a 2 and 4 year old. SMH.
Nonfunctional junk 1/5
I went to check in on my flight 24 hours in advance. I clicked to check in on the app, and the screen hung up my name and reservation number. First it wouldn't accept my reservation number, then the second time I entered the number, the app apparently accepted the number (no reject message) but wouldn’t go anywhere.
I went to a different check-in button to try to work around it. It posted a flight on top - but the wrong flight, and no other info. I went to continue anyhow, but it said I need to select as passenger - on a blank screen - no options. Another dead end. If you want to push this app so hard, you better make sure it works. The most basic functions were broken.
Won’t download 1/5
By FL flier
I can not get this app to download. I have been waiting several hours for the download to start. Nothing happens. When I try to get to it from the email you sent it tells me it is not available in my country (USA). What’s up?
Another disappointment 1/5
App keeps crashing when I go to open the boarding pass. Isn’t that why you created the app in the first place? So that we wouldn’t have to print the ticket? People, save your time and just stick to scanning the boarding pass from your email. This app is not worth downloading.
Your app needs updating 1/5
This app is one of the worst I’ve used in a long time. Super slow to respond; locked up and couldn’t go anywhere else; not a lot of options for help. I ended up deleting the app and using the website. Made for a stressful trip. IT needs to make a diligent effort and fix this app to be usable for flyers.
In addition, I noticed while flying that most people had their boarding passes printed and didn’t use their phone. This would be an indicator to me that the app is not usable or user friendly.
Wish I could give ZERO stars! 1/5
Not only is this app trash, but the service in general is a burning garbage bin. They’re trying to charge me $200 in cancellation fees because of this stupid government shutdown and me missing my flight. Why am I the one who has to suffer? NEVER flying spirit ever again. As if their baggage techniques weren’t already criminal as it is!
Needs a lot of fixing 1/5
Extremely problematic App will not allow selecting future booking flight dates and erases departing and arriving airports when returning to the home "Book a Flight" screen. I'll wait for the update. Looks promising once the bugs are fixed.
Doesn’t provide me with anything useful 1/5
By Wonder Woman 556
Spirit, your product Managers are not keeping up with competition! Could not check in to my flight. When I log in, why can’t I see my trips w/o entering my last name and confirmation? I am deleting this useless app
CANNOT CHECK-IN 1/5
The mobile app check-in NEVER WORKS. What’s the point. Garbage.
Absolute garbage 1/5
Entering my confirmation code and last name doesn’t turn up my trip even though it works online. Now after refreshing the app 3 times it won’t even work, it just freezes up. This is the absolute worst airline and their app matches in awful quality. If my controller at work wasn’t so cheap I would never fly with Spirit but he keeps booking them, Soviet gulags were more comfortable.
The app never lets me check in online. Unbelievable that I need to find a printer to print a boarding pass because there is no mobile option.
This app is terrible. I can’t even check in for my flight! I had to go on the website which wasn’t any better!
Should remove from the App Store 1/5
By buk d
I have installed and uninstalled this app numerous times and it just doesn’t work
I have been trying to create an account for a month it takes all the information and then continually states the servers are busy
As others have stated it’s a complete embarrassment to the airline
Unable to access boarding pass 1/5
By Senior QA Analyst
The title says it all. Have quality products if you want to go far in business.
THIS APP IS SH*T!! 1/5
By disgruntled fly-er
Can’t view mobile boarding pass!! App freezes!! Good thing I can print one out at the airport- if there’s a line and I miss my flight becuse of this you will hear about it. Get it together!!
worthless. Don’t bother downloading 1/5
By chi bound
I wanted to check in and get a boarding pass. The app was unable to perform even such basic tasks. I wasted a bunch of time trying to get past the frozen screens and hang ups. Never got it to work.
Seems like a scam when this lack of functionality is pared with $10 charge to check in at the airport.
This airline is not worth the lower fares. With all their extra costs the wind up costing the same and being a deeply unpleasant experience. Never flying with them again.
I got locked out before I could even log in
Spirit customer support said don’t use the app 1/5
I tried to enter my flight information into the app and it kept saying it couldn’t find my trip info. After a lengthy time on hold for support, the assistant easily found my information in their system and instructed me not to use the app, “use a browser instead.” Completely worthless. Don’t bother downloading.
Horrible app 1/5
Obviously Spirit cut corners because this app is the worst of all the airline apps and it’s not even close. Crashes all the time. Doesn’t even bring up my boarding pass. Just freezes. This is my first review ever on the App Store. People deserve to know how bad this is
Don’t waste your time 1/5
I wish I could give this app a 0. Does not work at all. Checked in before flight online on the computer only to download the app that doesn’t recognise I’ve already checked it. Goes back and forth between saying I need to check in again and saying i have a boarding pass that won’t load. Not surprising for such a crap airline
Won’t sign in 1/5
By Meredith in Mississippi
The app has a limit to how many characters there are in your email address. So it won’t let me check in. How does that even happen?
This can’t be considered an app. 1/5
By Taylor Newmann
Unbelievably poor functionality. I couldn’t load my boarding pass or select a seat. I would have to internally close the application to get back to the home screen. By far the worst app I’ve ever used.
Failed app, failed airline 1/5
By S Uni 709
Spirit airline app does not permit check in on mobile unless you pay for extras. This is a failed app just like the failure of an airline. Avoid flying with Spirit and certainly don’t get this app.
Is a travesty this app got passed the approval team. Nothing, NOTHING works. And the website is just as bad. My 10 year old could have developed a better site.
Missed a major marketing milestone 1/5
Today, Spirit Airlines announced new service from Raleigh-Durham Airport starting in May 2019. Unfortunately, the app doesn’t know about RDU as an airport and I can’t book flights on Spirit from the RDU airport. So, I booked on Delta. Shame on Spirit for not having the marketing and apps timed properly.
This App still worthless!!! 1/5
It says that the version 1.02 fix some bugs and made the app more stable but that’s not the case!!! You still can’t enter your spirit rewards number and the app still crashing.. I am a developer and I could have fix that. It’s a shame that a professional company have such a low concern for the customer that will put such a little effort in to this app!!
Terrible app 1/5
Every time I try to open the seat selection in the app it crashes and closes the app.
Not surprised app doesn’t work. I wish there were negative stars. 1/5
App closes out every time you hit seating options, does not allow you to check in, freezes when you hit boarding pass, does not allow you to contact customer service, does not allow you to view passenger information, but allows for the option to purchase a $45 carry on that all other airlines allow free with personal items.
Very disappointing 1/5
I’m trying to check in and it’s not working at all fix your app please!!
Unable to Check In 1/5
By red hunting cap
I’m able to find my flight and it even lists my name, but none of the buttons work at all. Not bags, check in, or seats. All I really needed to do was check in and download my mobile pass. Was still unable to do so even after several tries. The app crashed multiple times over. It really needs a thorough debug, surprised it even launched at this low level of functionality.
Don’t even bother downloading this 1/5
Check in doesn’t work, boarding pass doesn’t load and everything else crashes the app.
Nothing works 1/5
By Drew B H
This app has caused me nothing but problems. Once I put in my confirmation number, the app never let me check in or add bags or anything. I had to call customer service to fix that issue, then when I went to load the boarding pass, it showed no passengers when it first loaded then I couldn’t even use the boarding pass once I was able to pull it up. This app needs a ton of work. Either don’t use the app or don’t use Spirit
Only thing worse than the airline itself is the app 1/5
Fully nonfunctional app. Would not let me check in, view my flight, or any other function. Then the check in desk tried to charge me a fee for failing to check in through an app that doesn’t work.
Useless. Print passes at home. 1/5
This app will load everything BUT the check in for my flight.... you know, the one thing I downloaded this app for? Just do it the old fashioned way and print your boarding pass from your computer at home.
Frustrating experience using app 1/5
By Nickie M
Trying to check in using this app was a complete waste of time and loaded with frustration. I plan to delete this app from my cell and never use it again unless I hear somehow that Spirit has dramatically improved the app’s reliability.
This the most confusing app I have ever tried to use I'm glad the planes don't use this to fly
Useless App 1/5
Couldn’t check in via the app. Couldn’t modify my reservation to add bags via the app. Can’t pull up my boarding pass via the app. Restarted the app, restarted the phone, uninstalled and reinstalled the app all to no avail. There is no reason to have this app on your phone because it doesn’t do anything.
App doesn’t work 1/5
By Tall Tom San Diego
I don’t know why they would publish an app that doesn’t work.
It won’t accept my password so I cannot sign in.
It won’t allow me to enter my booking info to get boarding pass.
Totally useless app.
Fix this app, total trash
App just s u c k s 1/5
Website slow errors out
App is like print your boarding pass?
Come on everyone else uses QR codes so I can show it on my screen or watch
lucky I have a $30 printer or I’d be s c r e w e d
This will be the last time I fly a cheap airline
Screw me for baggage fees and this and that nickel and dime you to be as much as if I had just paid delta
Check-in Does not work. 1/5
Tried to check-in early, but the app would not go past entering information. The app should be pulled until this is corrected.
Worst app winner 1/5
Terrible app, can’t log in, check check in. What’s even the point of the app?
I wish I could give a rating les the 1 1/5
This is a waste. I can’t believe the piece of crap is what they provide their customers. Print at home don’t waste your time!
Why is this app even here? 1/5
I truly do not understand why you even put this crap here. I can’t search for my reservations, I can’t check in, I can’t do nothing. Spirit app is at the exact crappy level as the spirit airlines.
Crap ap 1/5
This ap is horrible. Don’t even try it. After struggling to enter my itinerary, and then struggling with the passenger names, and then the payment information, it finally completed but then said there was an error and transaction did not complete even though my cc sent me an immediate notice my card was charged. Garbage ap.
Not Happy!!!!! 1/5
Yes this app doesn’t work properly. Every time I try to get seats, it crashes and takes me out of app completely! EVERY TIME I TRY IT! Even through your website. How am I supposed to check in if rest of app isn’t working! Fix it please. I won’t be using Spirit again if this is how it’s going to be!
This app blows 1/5
This is absolutely disgusting. Please work harder on this app. Your website is equally as horrid.
By Smh app
The app is trash. The airline is trash. Just throw the whole company away