Glitching all the time 3/5
By cheecky chap 23
Easy to use but app is glitching all the time. Almost missed my flight because boarding pass didn’t update. Often app freezes and there is a need to go to spirit.com to figure things out.
Travel Lady 5/5
By ty chop
I love Spirit airlines, there loyalty program and Points system allows for ample travel opportunities.
By mighty fine Joe
I’ve been waiting for a few months now and never heard back from spirit air. I booked a flight in November to Las Vegas . I used myLegal name of Joseph and use my credit cardWhich was billed in the amount of $187. I never got a confirmation for the amount that they took out then I used my debit card and booked a reservation in the name of Joe. they took the money out of my debit card and when I went for my flight out of Detroit to Las Vegas I had no problem when I try to return from Las Vegas to Detroit I had a problem they had no reservation for Joe what they had a reservation for Joseph when I got back home. I checked my bank account and found out that they had taken the money out of my bank account when I inquired in Las Vegas they had no booking for Joe but a booking for Joseph same last name same spelling same birthdate they charged me Joe for a no-show I’ve been trying to get a refund from Spirit Airlines I talk to representatives they told me that the money was not taken out I have proof document of money being taken out of my accountI will not recommend spirit airline to anybody with this kind of run around but I’m getting
Flown many times with Spirit Airlines….. 5/5
Love the times, places, prices and most of safely!….. Thank you, David C.
Deberían aumentar la cantidad de libras en el equipaje, ya que son solo 40 y en las demás aerolíneas es de 50 en adelante
Dr mark 4 5/5
The app is very easy to use. I travel on spirit often
No me quejo 5/5
Vilmaris Colon 5/5
Es la primera vez que utilizo esta línea aérea espero así continuar ya que al momento la experiencias han sido excelente. Esperando este servicio así mismo puede se remunerado.
By Fantabulous me and you
This is all new to us. Never have flown before and this app has been so very helpful!!
Worst Airline 1/5
The flights get cancelled frequently. They don’t even bother helping you rebook appropriately. They are like it’s not their problem. And with limited flights your next flight will be after few days.
Don’t serve even a glass of water. Don’t even provide a cup holder. Seats don’t recline at all.
Most terrible customer service ever! Pay some extra money and plan ahead with United or any other airlines.
I am never flying spirit airlines again 1/5
I’ll pay for a more expensive flight next time. It makes me sad that businesses like spirit airlines exist.
Excelente aplicación 5/5
Siempre estoy seguro cuando puedo tener control de mis viajes.
My bags 4/5
Could not pay for my checked bagged
Its just a great and simple app. No complaints:)
Fly spirit 5/5
So far so good. Spirit takes you where you need to be for good prices.
First flight. Massive delay. 1/5
First flight with this airline and delay is already longer than the flight. My hunch is it’ll be cancelled and I’ll be stuck with high hotel cost.
The worst customer service 1/5
They cancelled my flight back in April forcing me to stay the night and pay for a hotel I’ve been contacting customer service for months and still have not been refunded. They also told me I could get an extension for my travel vouchers since I couldn’t use them but when I contacted costumer service I didn’t get a reply! It’s been months of trying!
Nothing but headaches with no accountability 1/5
They do not take accountability for their mess ups and leave you in debt making sure your family is safe.
Check in 5/5
By toon lost
By erbold amarbayasgalan
we want to travel together, and sitting in the front
Thank you Spirit airlines
NO SNACKS OR COFFEE OR REFRESHMENTS 4/5
4 stars due to the no snacks policy (excluding purchases).
Snacks and basic refreshments would be a great touch in a four plus hour flight.
CASHLESS PURCHASES ARE RIDICULOUS AND THOSE OF US THAT USE CASH ONLY FOR PURCHASES YOU HAVE NO OPTIONS ON BUYING CRACKERS AND COFFEE FOR $10 OR SO (give or take a buck or two) IS JUST NOT GOOD CUSTOMER SERVICE AND BAD FOR THE FLIGHT INDUSTRY.
When snacks and refreshments are brought back gratis (FREE) then you’ll get a five star rating.
User friendly 5/5
By Bklyn card player
Very easy to use and extremely helpful
you are logged in to the app
and you are still being annoyed of having to know you freaking booking locator
Rev. Alfonso Suarez Mantilla 5/5
By Rev. Alfonso M Suàrez
Excellent service, thank you.
Exclente, precios módicos . Me encanta Spirit
Baggage fees 2/5
We had to pay $51 for each checked bag. Highway robbery. And the price of the tickets was that cheep to compensate. Never fly with them again!
Nice flight 5/5
Spirit app 5/5
This app is easy to use and understand
Over Charges 1/5
I was surprised the flight added all the extra charges for bags and seat assignments. It took more time trying to organize my trip than any other airline I have used in the past. I’m sorry to say I will not be using spirit or frontier in the future.
It’s always there when I need it 5/5
By abdullatif aljahmi
No matter the ups and downs, the happy and angry times. Spirit Airlines overall never let me down. And therefore I am thankful as I’ve been using this Air Lines for over 10 years and I can never ever doubt it. Spirit Airlines you became family I love you
You think you are getting a deal.
Until you have to pay extra for your seat. Then extra for baggage.
Then. The flight back the prices increase for both. And nothing on the plane to even charge your phone
I will never fly spirit again. All they care about is money. Do not care about their passengers at all.
Boarded plane on time, on runway, watched 5 planes pull on either side of us and then leave while we sat! To then be turned around and back to the boarding gate to wait to see if we get canceled!!! Not happy!!
Flight attendants 1/5
Very rude. Bad mood.
Good service 5/5
By Monique 1.
My first time traveling with Spirit Airlines, the personnel was pleasant, good communication and fast.
No good 1/5
Everything was horrible and overpriced!!!
Seems to work pretty well 5/5
Does the things. Doesn’t take a ridiculously long time. I’m whelmed.
App has issues 1/5
App would not recognize we purchased boost it upgrade and would not allow seat selection without paying more. Took 2 hours of customer service calls to sort it out
Great flight. Sunday, 7/31/22 from Houston IAH to Baltimore BWI. On time.
By christine lesnieski
Hi I wrote a response to how my flight down here was. On Monday the 12 of last week. I was wondering if someone would respond to my note? Thank you, Christine Lesnieski
Pleasantly surprised 5/5
My experience thus far using spirit app and customer service features like the text chat has been very positive. I’m used to always having some sort of headache with travel itinerary and booking but my experience with spirit has been stress free. The associate was even beyond helpful, it’s a nice addition to going on vacation when things go smooth. Thank you!
User friendly 5/5
I liked app was very easy to use!
We need you to cut back your fee paying for luggage
First flight 5/5
Everything has been super easy and well explained. It’s my first time flying by myself and I’ve been really nervous but again everything has been awesome! Thank you kindly
Amazing flight 5/5
By nice store and good price
Was good with not any kind of problems , we was on time. Thanks the pilot and the crew, I will fly with you again.
My last flight was very pleasant. We landed on time and the flight was a success 5/5
I had a good experience Avishai
I cannot print or get my boarding passes at this app after checked in 1/5
By Tank us
This app deserves 0. There are couple absolutely critical issues with this app. At the end of check in process I cannot get my boarding passes online. Print passes is not working and I did bnot receive them via email or SMS. Also the trip I must’ve checked in in the app is not listed and the Error = None shows when I am trying to add my trip. Horrible experience with this app - these are two basic functions which should work stable. So unprofessional…
Excelente atención 5/5
La atención fue muy buena, los mensajes que te ayudan para el viaje son muy eficaz