can’t login 1/5
no errors. nothing. just sits there. other than that great app!
Complete garbage 1/5
Not pleased with the app 1/5
Every time I try to check into my flight the app would crash. In fact, the app would randomly crash for no reason. I thought maybe it just needed to be updated, but I was wrong, even after the update my app still continues to crash.
Overcharged and left to wait on the refund 1/5
By Foul Weather Flyer
While on vacation in Austin, we used this app to purchase our bags and check in for our upcoming flight. An error message appeared on the app, indicating our baggage payment hadn’t processed, so we tried it again several more times only for it to suddenly inform us that it had been working the entire time and we had purchased 10 bags instead of 2 and charging us $450 instead of $90. This left us with $17 in our bank account while traveling abroad. After 2 hours on the phone between Spirit and the bank, we were informed that due to the way they process transactions, our money would be returned to us in 5-7 business days. To add insult to injury, I had to fight with a customer service rep to even have our bags compensated for the idiotic mishandling. I’m beyond disappointed with this experience. I’ve flown budget carriers around the world, but this is by far the most pathetic excuse for an airline I’ve ever seen.
Can’t Rate Zero! 1/5
I can’t login on the app, nor use change my password!!! Nothing happens when I click Submit on either screen!!! Is this really happening?
Horrible experience 1/5
By Derek K.
Spirit has the worst mobile app of any major airline. It just doesn’t work. I am unable to find my trip, view tickets, add them to wallet, or use the app for any other useful purpose. Do better.
The only thing worse than this app is the airline itself 1/5
By spirit airlines is trash
I would say that this app is painful to use from start to finish, but I never finished what I had to use it for. It does not work.
The app does NOT work! 1/5
I got this app to save time with booking my flight and it’s not working. Even after the alleged update...it does not work. Additionally, the representatives on the phone are not professional. This airline needs to dismantle. The cheap tickets are not worth it.
By El Señor De~Los~Cieños
La aplicación no habré!! Al tratar de iniciarla
Joke of an airline and app. 1/5
They lure you in with cheap flights, but are impossible to reach via phone if you need to make a change. App constantly crashes and website takes you in endless loop.
Just doesn’t work 1/5
Embarrassed to say I even flew this airline. Couldn’t buy a seat, pay for a carry-on, etc. I literally want to pay extra (for services that should be included) but the app wouldn’t let me check out. Now it’s the day of the flight and I can’t check-in. Hopefully I actually have a seat.
How many bugs are in the app 1/5
By World of sports
I was reading through the releases notes for the last 3 months and the developers was able to get 7 releases, What a achievement, they are working hardly. And each release was to squash bugs and performance. Something is really not going well with the development team, they needs a break and a vacation. And so they will get some code development and also come up with new features rather than just fixing bugs and bugs, way to many bugs.
Terrible, check in on their site 1/5
App never works properly with iOS. Constantly getting the error, “Object reference not set to an instance of an object.” Prevents me from checking in using the app every time.
This company cuts corners on everything, even when you do pay for the extras.
App keeps crashing 1/5
I can’t even check into my flight! It crashes every time I try to check in
App worked the first time I put on, now it won’t store my trips, enter info and it just spins looking for it.
Spirit.com just as bad! Never takes any payment, and always have to drive to airport, pay to park, go in wait in line, just do I can pay and straighten everything out.
Happened just now... moved my seats w/o me doing it. Ridiculous.
Never remembers my log in. Keeps telling me wrong email. Umm, the only one I have.
Terrible application. 1/5
As we all know spirit in general is by far the most garbage airline on the market. The app displays the coinciding quality well with piss poor performance.
Needs attention ASAP 2/5
Terrible app!! Can’t change the date of departure or arrival.... not user friendly at all. Needs attention ASAP to improve customer interaction!!
The app crash every single time I tried to view my flight information. Completely useless.
Terrible App and a miserable company 1/5
By DEG Work
Terrible app caused me to miss my flight even though I had was at the airport. It showed a false flight delay. The company could not care less and did not offer seats on another flight even though it was empty. No refund either.
I install and deinstall it 4/5 times and the app still closing by itself. Spirit wrote to me and they couldn't help me! That's weird because the app belongs to them... I'm very disappointed with the attention
App Crashes 1/5
I downloaded the latest app for iOS and it crashed every time.
Worst app ever 1/5
By nick toons4679
I can’t believe this is a general released app. It feels like a child coded it. Countless bugs and you literally can’t check in without an error. Don’t get me started on the Spirit experience. The executive team should be fired.
Can’t even open anything 1/5
Anytime I click on my upcoming flight the app closes.
Lousy, lousy app 1/5
Honestly, every other airline has managed to deliver an app that enables you to check in for your flight and deliver an electronic boarding pass. This one keeps crashing. Can’t check in, can’t get a boarding pass and when I tried to check in for my return flight, I could not find my reservation. After sitting on hold for 20 minutes, the agent said that since I was a no-show for my initial flight, they canceled the return. How do you not have a record of MY BOARDING PASS and the fact that I checked in and actually flew on your airline 4 days ago??? Does not fill me with confidence about the competency of your operations. I’m filling a complaint with the FAA. Do not expect Spirit to be in business much longer.
Terrible app 1/5
I downloaded this to put my boarding pass on my phone. I can’t check in. I keep getting errors. Terrible.
Constantly crashes 1/5
By The Real Chris Lee
The app can’t even stay running long enough to show me my flight info. I have a current iPhone with the current iOS version.
Site crashing 5/5
I have been trying for the last 5 days to use the app and it’s been crashing everyday. Had to long into the computer just to check in my flights. Very frustrating and inconvenient.
App Review Only 1/5
The app is useless. Can’t add KTN, can’t actually book and pay for bags because the correct inputs do not compute and the app simply glitches and turns off with each attempt.
By Dragonborn Big Papa
Sign-in doesn’t even work
Most difficult website to use - bad company. 1/5
My mother Lin law was dying and need a flight from Myrtle beach. Got on line and tried to book it. Less then 24 hours so it kept showing available but would not book it. Called them and held on almost 1 hour 40 minutes and finally someone came in. Suggested i join their $9 club and go directly to the airport to have them book it. Got there 3 hours prior and was told they could not help me. I told them about holding on for so long and told to join the club. They apologized and said “we hear this all the time”. Offered to file a complaint but they did nothing. Bought a real ticket from a legit airline and got there. Since then tried to see what my $9 club gets me. NOTHING. Sign in and there is no options to use it ANYWHERE. No instructions or help unless you want to wait an hour or more to speak to someone. Go Frontier if you want a discount airline. This may be cheap but no good when all they do is take your money.
Absolute Trash 1/5
By EB Jeebies
App keeps crashing. [iPhone X]
Awful. Charged me twice and never checked me in. 1/5
Absolutely useless. Cost me more time than just going to the counter because now I have to fix all the things it screwed up!
Endless crashing 1/5
Don’t try to do anything at all, the app will crash... pitiful
Last resort desperate 1/5
By Lunatic Fringe #1
I accept this airlines cheap fairs are reflected in the cabin space and comfort level. I don’t have a room accept the misinformation or lies from their customer service. I think they have a bit of difficulty understanding my North American English.
The app seems to be laid out well and looks good. But it constantly hangs up. It acts like your on a perpetual bad signal. It’s done this for the several years I have used it. Super frustrating to use.
App won’t open my flights 1/5
App goes black and closes whenever I click on my flights
Any options are not working 1/5
I cannot view my booking in find my trip and online check is not working app is closings automatically. Please fix bug asap and let us know.
Costs extra to get help?! 1/5
So I get that Spirit is a barebones airline that charges for everything. But to have a faulty app that makes a mistake that I have to call in to fix AND THEN charge me to have that mistake fixed. Wow. It’s like the sole purpose of this app is to get more money out of you.
Crashes all the time. The app i mean ;) 1/5
The app crashes midway through checkin.
Your much better off using the website to checkin. It works well.
Stay away from this crappy app.
App and Website Work 10% of the time 1/5
App is horrible, filled with nothing but errors when trying to check in. Website kicks me out after I’ve logged in trying to check in for flight. Just all around terrible IT people. Also, no email confirmations/receipts for any additional purchases like upgrades. Oddly enough the flight was fine, but everything else was terrible. Fix your stuff people.
Mobile App Won’t let me check in 1/5
I am trying to use the mobile app to check in and pull up boarding passes. Will not let me check in or view boarding passes from app.
This app is the worst! 1/5
This app literally would not allow me to purchase a ticket. Because the price was so low I took the time to go on the website & purchase it there. The website was not great- but at least I was eventually able to purchase a ticket. Also- the prices were different? Maybe they are passing the apple app fee along to customers? This will be my first Spirit flight- hoping their aircraft maintenance is better than their IT but my hopes are not high 😬
App Issues Not Fixed 2/5
Try to open my trips so I could have e- ticket. When selected the app crashes, even after reinstall . Eventually logged on website works fine there .
Boarding pass no Barcode 1/5
I got the Boarding Pass trying to go through security and found out there is no barcode I had to go to the agent to ask her to print me a Boarding Pass
Unuseful app 1/5
Unuseful app, u can not do anything , you can not check in , u can not proceed and add payments methods.Website and app has poor performance and load time.
App is terrible 1/5
I can never get the app to cooperate. I want to check a flight for a future date and it won’t change the date from today on my iPhone. Frustrating
Review of App- Horrible 1/5
This is a budget app by a budget airline. I cannot even get through check-in on my phone while using the app. Pages don’t load, buttons don’t work, etc. The layout of the app is fine but it literally doesn’t work.
Doesn’t work 1/5
Every time I try to use it to check in it closes the app. If you want people to use it please make it usable.
Doesn’t work 1/5
I can see my boarding pass, but it doesn’t have a QR code so it won’t work to get through TSA or get on a plane. Just another scam to make you pay money.