Disappointed for the second time. 1/5
By Bill and June C.
I usually fly Delta and am a member of their silver medallion club. My TSA pre-check usually prints right on my boarding pass and it’s easy. When I left Atlanta the agent was having difficulty checking me in so she entered my license number and DELETED my TSA info I’d put in the day before. I didn’t have my known traveler number with me so I was unable to re-enter it and had to stand in a long security line. She said she didn’t mean to delete it. Really?? Anyhow your app also has lots if glitches. Your reviews would be better if you’d address your IT problems. The plane from Atlanta to Austin didn’t have a working sink so Sami-wiped were offered to customers. I am a surgical nurse and I would have personally grounded any plane without working sinks. We are in the middle of a PANDEMIC and flying into a hotspot (Austin). Need to work in some things before I’ll fly spirit again.
Juneria “June” Chocalo
Great app, but could have some improvements 5/5
The app functions great. I’ve booked flights, upgraded to the Big Front Seat, and used all of the features of the app. However, I have a lot of ideas I think would make it even better and deliver #MoreGo. How can I submit feature suggestions?
Boarding pass doesn’t load 1/5
Boarding pass doesn’t load lol
Boarding pass issue. 1/5
Not allowing to see the boarding pass.
Always courteous and accommodating. NicaCindie
SPIRIT meets our needs EVERYTIME! 5/5
What’s not to like? Financially friendly, convenient, get the upgraded services that want, always on time and usually early arrivals! Follow the rules, sit back and enjoy the flight! You have my business . Thanks SPIRIT!
App Crashes 1/5
By Myra Enis
Just down loaded and when i try to see flight status after entering inf the app crashes
Spirit is organized and consistent
Cheap flights, easy to use but bags are crazy 5/5
Super excited about the prices of our flights but the baggage prices are hard to swallow! Obviously we did but it’s a bummer!
Bad coding 1/5
Cant complete a check in shows activity indicator and disappear and doesnt confirm i did my check it. Tried to get my boarding pass shows activity indicator but no option for boarding pass
Decent App for travel on spirit 4/5
This app has came a long way and I’m happy to report it is very useful when flying spirit. Could still use some polish but everything works as expected and it gets the job done for booking and checking in/boarding passes.
Best value and great service 5/5
We only fly Spirit to the beach, every year. We’ve grown to trust them and have zero reservations about their professionalism and safety. We are a family of 7!
No Boarding Pass in App 1/5
The boarding pass function is not working on the app. When I click on the boarding pass button it spins and then nothing. I had the same trouble checking in as well. I closed out the app and when I opened it back up, it showed I was checked in. But did not show checked in on the website. Checked in on the website to be safe and it does not give me the option to add my boarding pass to my Apple Wallet. Thanks!
You broke it! 1/5
By Susan in Atlanta
My Spirit App has always worked well, but after the last update, my trips won’t open so I can see my flight info or anything. All I wanted to do today was check the takeoff and arrival times for an upcoming trip but when you click the flight, it does nothing. Hope you get a bug fix out before my trip next week!
The app doesn’t work 2/5
By Dont get dooped
The app is a mess. You can’t change dates, the “select” button doesn’t appear. You have to go to the website to book. So Frustrating!
Perfect for one way trips or trips with minimal ppl & luggage 5/5
I’ve only had good experiences with spirit. If you have a quick one way trip, or are traveling alone or with one other person & have minimal luggage, spirit could be the way to go. Not sure about large groups, family trips or luggage heavy trips. People with a lot going on seem to have the most issues when it comes to flying spirit. My advice: keep it simple or go with another airline.
Spirit vacation 3/5
By Real John
I have to say spirit airlines is the most affordable airline to get a ticket but once you add all the other stuff that you needs like a carry on etc the piece jumps, anyway I still use them.
New version broken... 1/5
Do not update to this version, date selection is broken. Cannot confirm dates once selected. Please fix ASAP...
By Bout it D
Always great,Good price...love you guys
The Best! 5/5
I will never fly another airlines! Customer service is amazing! What can I say everything about This airline is simply the best 🌞💛
Can’t book for future date 3/5
By VI patron
Customer service on the plane itself was great the last time I flew. Customer service on the phone is less to be desired! Also I have been trying to book a one way from
MSY to RDU for August 16 for days but the app will not let me do it. I tried this before this latest update and with this update to no avail. So frustrating.
You just keep getting better!! 5/5
By Andi in Frisco
I’ve been flying exclusively with Spirit for almost three years. I’ve watched you tackle staffing, training and cleanliness You gave me hope when I’ve struggled with training in my company. Well done and carry on.
Oh-let’s take you over the top with the only missing piece to this amazing company and get the online wi-fi up and running. You’ve got this!!
Mrs Boss Ladii 5/5
By Mrs Boss Ladii
It’s was a beautiful flight just need a lil better seating arrangements and WiFi lol....
By casual flier
I literally could not book a flight with the app. Once I put in the dates, no option to select them popped up. Gave up and bought online. Garbage.
Application doesn’t work 1/5
I have tried to search for flight on spirit airlines app on dates and destinations where airlines is scheduled to flight. I am getting a message saying that flight to the destination is not currently supported. I have contacted tech support in a numerous time and they don’t do nothing. They asked me to uninstall and reinstall app, which I did but it doesn’t work yet.
Fantastic Airline 5/5
Always a pleasure to fly with you. Great customer experience and friendly prices.
Outstanding service 5/5
I want to thank you for your amazing service . It’s going to be my first time traveling with Spirit. I am sure that I will have a good flight.
Awesome Airline!!! 5/5
Thank you all at Spirit very much appreciate your excellence!!!
Horrible and slow app 1/5
By So so...
Open the app and it’d slow to load. Slow to respond. It feels like it’s loading a web page not an app page
Not a fan at all.
Excellent 80/down speed. Slow to load.
Hope the planes fly normal.
Oh spirit airline 4/5
By Marquis fate
I believe This airline can be saved by really getting on top of its website and app. Like come on spirit airlines if you want my money make it easier for the user to buy a ticket and look up flights.
Worst company 1/5
A worst company; they will send you notifications for every sales pitch but not for there renewal request also they will charge you even if you cancel it.
Great airline good services thanks to all 5/5
By Homere Bonheur
iOS will not work properly. 1/5
By ios fail 2
When I use my iPhone you can not accept your dates you put on the calendar. So you choose your dates and the dates are shown at the bottom of the page but you can’t do anything from there it will no accept the dates and you have to go back a page and go to the dates there and just keep arrowing up till you get to your dates. Does no one at sprint have an iPhone that you can check this out? It’s been like this for years. If I am doing something wrong please let me know because this is so annoying.
App does not work at all 1/5
Says I can check in. App will not check me in. Nothing useful about it whatsoever.
Stay Away from this Airline 1/5
This app is really bad, just like the airline. Not only do they nickel and dime you, they hound you with emails for adding seats, beverages, aisle seats, window seats, snack. What’s next? charge for using the bathroom, but i guess you can prepay toilet privileges. Also, Never buy the TravelGuard insurance. They will give you every excuse not to pay you for a canceled trip, absolutely worthless. You have been warned.
Good News 5/5
By Joli Jacqueline
My family and I have flown Spirit at least 20 times over the years. Our experiences have always been excellent!
CAN’T LOCK IN SELECTED DATES 3/5
The most recent update looked great until I tried to select the dates. Dates can be selected, but you can’t lock them in. 🙄 Please fix.
Great flight 5/5
Best take off and landing in all my frights over the years! I can not say enough about the young man I spoke to on the phone to add handicapped service and answer some questions.
Spirit airlines 5/5
By bob 724
LOVE LOVE LOVE Spirit airlines. Yea, they are no frills, yet they fly to ALL my popular destination non stop. Vegas, LA, Florida, Cancun.
Worse App ever 1/5
This app crashes every time I try to book the site is no better it crashes soon as you reach the point of payment.. I spent 3 hours trying to book with spirit I give up I will never recommend them to anyone I will just pay the extra and boom with delta at least you don’t have to pay for a carry on and there site actually works .. Spirit you guys need to seriously get it together or you will be out of business really soon. Again the app and site is trash don’t waste your time.
Changed my seat without my permission 1/5
I am a Spirit frequent flyer and a Free Spirit member. First they cancel my original flight for 4/29, give me a credit that I use on 4/24 to book a flight 5/16. I purchase 2 Big Front Seats, Flex flight, 2 checked bags, 2 carryon bags and priority boarding. Just by chance I check the flight and find out they have moved my partner to a different Big Front Seat and move me back to row 4 an ausle seat. Why? No notification, text, or email asking me if this is ok!!!! Im signed up for text notification and still nothing. I call the number, by the way, what a joke to try and speak to someone!!!! Im told that crew members have been given my paid for seats!!! All they can di is offer me a credit!!!! I say, move your crew members to unpaid seating. Plus, with the virus problems, I paid to be seated with my partner, not strangers!! This is not acceptable treatment to your buying public! Frustration with non-English speaking personnel only makes this maddening!!!!
Spirit Rocks 5/5
I know, it’s easy to knock a budget airline. You have to pay for bags, seat selection, drinks yeah yeah. BUT I challenge you to find a cheaper way to travel AND a friendlier staff. I hear all these horror stories but have yet to experience one. I’ve flow Spirit tons of times and not one bad experience! Why Spirit does allow me to do is share the wonders of travel with my family. If not for the low fares we’d never be able to travel like we do. THANK YOU SPIRIT!!
This app is awful. Please see other major airlines app.
Flight cancelled 1/5
Follow up was not done by spirit after 3 weeks after the cancellation. The site has a lot to be desired. Can’t book with miles haven’t got a acceptable voucher. After losing money on a prepaid dive trip spirit kept my tax money for a future trip . After talking to agent. They require another 45 thousand miles to go back to Cancun for the two of us . Just fix the site with a mileage chart . 50 dollar inconvenient allowance is a insult
First time in a long time 5/5
Needed a flight after multiple cancellations and Spirit was there to help!
Dealing Deals 3/5
The planes are clean and on time
The staff is friendly
The prices are very low
(if they could fix their website a little bit it would be the best airline)
I’m grateful 5/5
By Luis Andres Guanipa
I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
Not a boarding pass 1/5
I checked in for my flight on the app. Got what looked like a boarding pass. Luckily, I checked it one extra time and it said "not a boarding pass" i went through the app again followed all of the check in prompts for another boarding pass that said "not a boarding pass".... Gave up and checked in online. This app is awful
Update: the good people at Spirit replied to this review exactly one year after I placed it. I'd expect nothing less from Spirit 👎
Please put some time and money into this app 1/5
By Capt Tommy
I’ve been patient a long time. Over a year and this app keeps becoming more useless to use. It’s become so frustrating that I started flying other airlines. And I love flying Spirit, but an app this day in age should not be this complicated.
Edit 4/22/2020: Developer just responded to me today asking for me to send my confirmation code. That has nothing to do with my review. Unbelievable response almost a year later. I don’t understand it at all. Just take the time and make a useful app.