Not user friendly 1/5
By Uncle Duke
I’ve followed the instructions for digital and cannot get my library to update. This has been an ongoing issue. Very frustrating and I will be canceling my subscription.
Terrible - 1/5
As a 30+ year subscriber to Sports Illustrated I have had great customer service - especially with all the moves while I was in the military. Now, SI has cut back to biweekly and I can’t even get issues on the app. I have already deleted the other Sports Illustrated app (only had soccer feeds) and the SI Swimsuit app, which never got updated after the 2017 issue. As a subscriber, you’d think you could get issues on the app. Guess I was wrong.
Don’t waste your time with the app.
I'm drowning! 2/5
I brought SSI swimsuit issues from 2012-2017 but I can only retrieve 2015-2017 and I’m sure you won’t respond or do anything about it because I’m just a small fish in your pond.
No access to magazine as subscriber 1/5
Will someone from SI simply answer the question easily and concisely and not refer me to someone’s email??
Why is the digital magazine apparently not accessible to a print subscriber?.
Not the first time this question has been asked here...
Can’t see recent issues in my library 1/5
Can’t see recent issues in my library. New issues are requiring me to buy them. Why?
SI App 1/5
By saftey nook
This app continues to have problems - very frustrating
Cannot access via iTunes 1/5
I keep getting a screen to sign in or restore purchases, restore doesn’t work.
Poor Ap 1/5
Cannot access the current issue. I have a print and digital subscription
Get It Together 1/5
If you’re going to have a digital platform, you have to get it together. I’m signed in and when I click on an issue it gives me the option for a free trial or to purchase the issue. I’m obviously a subscriber if I’m signed in. So as a subscriber how do I access the issue if it only gives me those two options?
I’ve seen other subscribers post reviews about access issues and a standard response thanking them for their feedback, but no, seriously, how do I access the issues if those are the only two options?!
Print subscription won't download 1/5
I have been attempting to get my print edition on my iPad but it doesn't work. It continues to say "Try Again Later” but it is clear there is something else up. Apparently this is only for digital subscription only.
Difficult app 1/5
Horribly difficult to get where they will let me download issues. Contacting them is very labor intensive and time consuming. I had to provide a screenshot that my subscription was valid before the app custodians (Zinio) would believe me, then only allow online access.
Frustrating app 1/5
Used to be a reliable app. Now after following the sign in instructions you can access the library of past issues but one cannot get the current issue. You get asked to buy the current issue or enter a trial subscription. I already have a subscription!!! Frustrating. I renewed my print/digital subscription for a year but will likely let it lapse. Magazine dying a slow death since it went to twice a month format. Used to be must read. Sadly the times have changed.
Can’t access subscription. 1/5
By RD in Fla
Like others, I cannot access my digital subscription. I’m a print and digital subscriber. Thank you.
Worst App Ever 2/5
I haven’t been to download my last four without contacting customer service. The WORST App ever! Would give no stars if I could.
SI isn’t making it in the digital age. 1/5
This app has never worked properly.
I get a new issue notice and when I try and read it I am offered a free trial or read a sample.
You folks never forget to bill but you always seem to forget to deliver the goods.
Very bad practice and horrible customer service. I am trying to figure out a way to get my money back but you never answer emails or phone calls.
Terrible App 1/5
Credentials constantly lost. I waste time with multiple restores and even this is not reliable. Downloaded issues do not always stay downloaded. Very very unreliable. I hope your new buyers fix the problem...or know what they have gotten themselves into!
The App doesn't work
SI AP 1/5
Slow, no orderly, stinks
New app is not good. 1/5
Lost all my old issues, can’t sync new ones. Help is not helpful. I don’t want to spend hours just getting this app to work. Not happy camper here.
You know when you decide to fix or build something that you know nothing about, but figure it can’t be that hard and you’ll just dive in and...it’s a freaking mess? Contact SI because apparently that’s how they build their app. Simply trying to gain access (I’m a subscriber) is impossible. Tried 4 or 5 times before realizing I’m not an idiot, and their app is totally f’d. Then I see I’m not alone is discovering this...after wasting too much time! Just ridiculous.
Can not get app to access my subscription 5/5
What’s new !
Subscription access 1/5
I have followed the instructions but cannot access my subscription/magazine through the app.
Also cannot access my subscription 1/5
Like many of the other comments I cannot access my subscription, despite following the instructions. Extremely frustrating and renders the app useless.
Should be ZERO stars 1/5
Simply put, the app doesn’t recognize the account number from my print subscription. Three weeks of “we are currently experiencing problems. Please try later.” Brutal. Most likely will not renew my subscription after about 40 years of reading.
No phone number to call tells you something. They are afraid they’ll be overwhelmed by angry subscribers. I couldn’t find even an email address to contact.
Unable to access after update. 1/5
Update 5/14/19. Still waiting for this to be resolved. What can be done?
Yet another magazine I cannot access after the update. When I enter my Acct #, it pulls up an email that is not mine. The same thing happened with another magazine. See ticket 775341 with Zinio for a similar situation.
Can't sign in at all! 1/5
Why would your company offer this but not allow its customers to sign in? In the past I was able to view this on a tablet but not anymore. Absolutely horrible, will not be renewing subscription
Read your reviews!! 1/5
Can’t download magazines, can’t get old magazine that I paid for.
Missing back issues / Current ones 1/5
By John Duncan, Jr.
Why can’t I download new magazines and my old ones as well?
Please (1) update the app ASAP or (2) refund your loyal subscribers for these “missing issues”. This app is ridiculously horrible!!
Epic fail 1/5
Same as other bad reviews. Able to log on, but an’t access issues from beyond 12 months. Itunes restore worked for most of this year but not previous.
App wants me to buy the current issue after my print copy came with the cover and first half dozen pages mangled. Swimsuit issue of course.
Now to find out how to cancel my print subscription.....
Cannot buy with iTunes 1/5
After several re-installs, the app does not allow me to sign in with iTunes. What an absolute shame. If there is an issue with iTunes, shouldn’t the developer address this issue rather than say that “We are working on the issue” because nothing appears to have happened since a barge of complains from several users since April 2019.
This app is the worst 1/5
Been a print and digital subscriber for years. Renewed in January but can’t download a thing. Maybe it’s time to cancel. $100 and no digital issue for my iPad. Zero stars. First you lose Peter King. Now you screw up the app SI.
The most frustrating app ever 1/5
By TA 11798
This is literally the first time I’ve written a review of any app. This thing is the worst. Every update seems to get worse. Now, I can’t access issues. On the intermittent times I do get access, I have to redownload every time. So frustrated - about ready to cancel my 20 year subscription.
Sports Illustrated 1/5
Cannot get digital versions to download. Will end 45 year subscriber if it’s resolved
iPad Acceas 1/5
By Speedy Joe
Similar to others - cannot access magazines that have been paid for with a subscription. Additionally cannot log an issue because I cannot seem to understand how the account number works
Same as Everyone Else - Can’t Access Account 1/5
Terrible app. Tried everything to log in using my email address and account number. Nothing worked. Followed the detailed instructions on the FAQs and one the developer’s website. Ridiculous that so many subscribers have similar problems yet nothing has been done to fix it. Awful app.
App won’t work for existing customer 1/5
By Green Rhino
I am a existing customer and I have tried all avenues for downloading issues but this won’t let me. I’m signed in but nothing. I’m tired of trying to make this work.
Same problem as the others. 1/5
I am having the same problem as other users being unable to get recent issues. Surely the problem should have been fixed by now. In addition, I can’t even sign in again after reinstalling the app.
Just doesn’t work 1/5
Can’t log in in any way, manner, shape, or form.
Seems to be a scam to make people resubscribe since all account info has been lost. Shame on them.
I Am Done.. 1/5
What a complete and utterly waste. My downloads are gone. I had all the swimsuit editions downloaded for future reference. That are gone, period. Where/what happened. If this was a regular business doing this I would sue. A long time customer you just lost....
Swimsuit issues are missing 1/5
It has been months and this app is still is missing the Swimsuit issues from 2014 and before. These issues were once on the app and since it has been updated they are now missing. I have paid for this issues, and nothing has been done to fix this major problem.
Please restore the swimsuit issues from 2014 and before.
No access 1/5
Won’t accept account number on label. Continuously delivers error message of “currently experiencing problems, please try again later.” Has been happening for over 6 weeks whenever I try to log in periodically.
Cannot access 1/5
I have tried my email and account number and still can’t access my account. This is crap.
Can not retrieve issues 1/5
I’m a print + digital subscriber paid up through 2020 and the app won’t let me retrieve issues even though I’m logged in with my email address. Very frustrating but looks like I’m not the only one.
Update: developer contacted with solution that worked and the app is now working well for me.
Can I give this App ZERO stars? 1/5
Paid for digital plus print subscription for years. Now I cannot sign in and get the digital version no matter what I try. Absolute garbage that in this day and age a respectable magazine like SI is managed to poorly. Went on vacation and didn’t bring the print versions so I could catch up via the iPad app but can’t download anything. Seriously considering quitting BOTH print and digital if it cannot be fixed ASAP.
Why can’t this work like it used to? 1/5
This update is incredibly frustrating. I managed to sign in but cannot download the most recent issue. My only choice is Buy but as a subscriber I’m not paying again. Why can’t new issues simply appear in my library like they used to. This is so frustrating I rarely read the magazine anymore and am considering canceling my subscription.
This is ridiculous
Can’t access subscription 1/5
Been a subscriber for 35+ years and now I can’t access anything through this app. Travel a lot, so being able to access issues digitally is important. Also doesn’t appear to be any way to remedy problem through the website. Extremely frustrating to say the least!
Update total garbage 1/5
After forced update, unable to sign into account. Total garbage.