Almost missed my Granddaughter prom in Denver 2/5
By Me Mommie
April 21 I had a spot hero spot reserved. once I got to the parking garage it was full and they were not taking anyone else so I have to drive around with a hour and a half before my flight took off to find another parking garage near by which they changed me 35.00 for a overnight parking . So when I got to the airport with almost 45 minutes to check in I called Spot hero to cancel the spot that I had for refund thank God My boarding pass had TSA.
Worst and frustrating app 1/5
Worst user experience of an app in a long time. Amateur app.
Great prices, Partners need vetting. 3/5
I enjoyed using spot hero and the prices. One of their partner garages was giving out tickets that offered $15 off the next parking, but spot hero wouldn’t honor it saying “that promo is 3 years old.” No expiration date on the promo ticket. Another partner offered a spot that was a construction site with no where to actually park. Spot hero found me an alternative quickly. A solid 3/5 with good potential.
Don’t be surprised if you have to pay twice 1/5
The parking garage I reserved a spot for wouldn’t accept SpotHero and I had to pay again upon leaving.
Not the best spots 3/5
I’m sure the garage spots are fine but they should ensure that the private spaces are decently paved. If I didn’t have an SUV I would have bottomed out at least 6 times trying to get to the spot at the end of the alleyway. It did say it was an alleyway but it said nothing about how terrible the actual alleyway was..and most of the alleys I’ve seen in Boston are paved.
However I will say that they were quick to refund my money no questions asked when I called! Not sure if I’ll use it again..but they really should do a better job explaining the condition of the lots/parking spaces.
Customer support went above and beyond 5/5
Collin, one of Spothero’s hero support representatives, guided me through my issue this morning so well that it seemed like something of a moral tale was occurring for stellar customer support, and overall general human communication, the entire time.
I had 2 reservations booked in Manhattan at separate locations. When something came up where couldn’t make it to the second location, which I already was supposed to have arrived to, I tried out Spothero support for the first time with grim expectations regarding any likelihood of a refund or credit exchange to my Spothero account (for some reason I was basing my pessimism on my past experiences of refund attempts at the physical parking garages).
Before mentioning that I’d already encroached into my second reserved time slot, blessedly, Collin mentioned how if the time of arrival hadn’t been met yet, I could cancel my reservation via the app, but if my expected time of arrival had already been crossed (today’s situation), we would then see our options for that scenario. After he brought this up, such peace of mind was had from his delivery that I noticed myself forgetting how to properly speak at sheer awe of the thought “now this is what I dreamed customer service should be.”
Finally, I was thoroughly satisfied with the 2 solutions he presented to me- that I could be refunded my order to my credit card on file or receive full credit for the total amount to my Spothero account for a future purchase. I went with the latter.
Who knew that memorable, above and beyond customer service could be had in a phone app?? Halelu-Yah!!!
Watch out 1/5
I’ve used SpotHero before without issue but last week used it to book a garage in NYC. Within 24 hours my credit card was being used fraudulently. Had not used this card at ALL in months so absolutely certain the security breach was with SpotHero. The garage did not see or touch my car. Called SpotHero twice and the first time spoke with a very sympathetic rep who promised I’d be contacted back via with an update. Was not, no email whatsoever. I called again today and the conversation was quite different. “We do not store credit card information. We use Stripe”. If this is true then the headlines that Stripe has halted 4B in fraud must not be true.
Do yourself a favor and don’t trust this app with your credit card. I was offered a $15 credit as an apology. Thanks, but I’d rather just use another service and know my credit card information is secure.
Parking pass didn’t work 1/5
I purchased a parking pass and at the end of the night it did not work, after numerous attempts to contact the seller by phone I had to run my credit card to get out of the lot which resulted in paying for very expensive parking twice totaling $60 for the evening. I have attempted to contact them twice by email and got no response. Very disappointed and would not recommend.
No issues so far! 5/5
Used a few times. Sometimes lack of communication between the app and low paid non tech savvy parking attendants. Would be more of an issue for lots who put availabilities on the app. Must have for city dwellers
Great app but always have redemption issues 3/5
This app is a lifesaver especially in a city like LA where parking is hard to come by. I’d give this app five stars for functionality and customer service. Unfortunately, the experience is lackluster when actually trying to park so it loses a couple of stars since after all, that is the point of this app. Most attendants seem unfamiliar with this app or how to redeem passes. I’ve been yelled at and kicked out of parking spots due to poor parking attendant knowledge and awareness. Work with management to better train parking staff and I’d give this app five stars.
It’s Grrrrrrrrrrrreat! 5/5
Money saving parking application for in and around Chicago.
First time user 2/5
This is the first time I have used the SpotHero app. ParkingPanda app much easier to use
Can’t stand NEW VERSION!!! 1/5
Why? Why fix something that was not broken! Can’t view properly, can’t PRINT pass; filter; omg this stinks! & I used to use this friendly app weekly, I just booked my regular Monday spot (like I’ve been doing for 2 years) & it was such a nuisance! C’mon spot hero, I used to love you!
Awful customer service 1/5
I used Spothero for a monthly parking service in Baltimore. I started parking from the 18th of January, and the monthly parking required time to pay in full for the month. So I called up the customer service, and was told that my payment would be prorated when I finish my parking arrangement. With that in mind I stared my account and parked there until 5 April, so that’s less than three months of parking, and because of the nature of payments, I had paid for full 4 months. With the expectation of prorated charges, I called up the customer service, and I was told by the representative that she would need to talk to her supervisor and get back to me within a day. Two days and no contact later, I call again, and get a different representative, who does the same thing again. I had called up four times to hear the same story, about talking to their supervisor and getting back to me. On my 5th call in 6 days, I apparently caught a supervisor after ~20 min wait, who said that she was made aware of my case only that morning. She did promptly process the refund, but only for the month of April. This was apparently because I was expected to call in January for the refund of my payment in January.
So in effect, I paid for 17 days of parking for no reason but that a Spothero customer representative did not know that monthly parking was not prorated. Beyond that, as a customer service representative, if you tell the customer that you’ll get back to him, please do. This was by far the most incompetent and unprofessional customer service I have come across so far in this country. I most definitely am not going to be using Spothero again, and I’ll ensure that my friends and acquaintances know about my experience.
Cherry blossom festival paid $10 more 1/5
The DC cherry blossom festival suggested spot hero to find parking. The advertising for spot hero says you can save money. I show up at the parking garage only to find out that the max daily rate is $20 and I had spent $30 on spot hero. I feel totally ripped off and would not use the app again.
Excellent App+Customer Service 5/5
Although I wish they wouldn’t update it and shift everything around so often. I feel like once I get accustomed to using it they change everything.
Awesome Customer Service 5/5
I’ve had now several calls to adjust my parking spots in Downtown Walnut Creek for work, and between the calls and emails... the customer service is outstanding!!!!!!!!! They’ve been top notch and super responsive to making sure I’m taken care of every time I need help!
Hangs up on non-event parking search 3/5
I love the app, but there is one clear issue that I faced - at some cases "Loading " message never goes off, even though it shows spots on the background. No possibility to go back. Only happens when I choose one of my recent searches (Merchandise Mart, Chicago) and then "non-event parking"
Awesome app and responsiveness ! 5/5
Easy to use and makes parking cheaper! I also initially gave it a low rating last week because it was freezing. Within days, the developer personally contacted me to let me know that they had fixed the problem with an update. Good customer service!
It’s All About Time & Convenience 5/5
The best part about the SpotHero app is that you can know where you are parking and how much you paying before ever leaving the house. Not to mention, you often pay less using the app than if you just drove up to the garage/Lot. I use it whenever I commute to work and go downtown to meet friends. 5 Star experience every time!
Towed my car and no response - Horrible Experience 1/5
By Dont Use Spot Hero
Using Spot Hero was an absolutely horrible experience. After reserving a spot for the weekend in downtown Chicago, I came back Sunday to my car gone. After paying $200 to retrieve my car I have followed up with Spot Hero via phone and email over 15 times and have heard nothing back. Would highly recommend not using this app if you want to keep your car in it’s space and don’t want to throw $200 out the window.
This is a life saver 5/5
It always saves me with a parking in D.C. Area and lower prices. I can't imagine finding a cheap parking without it. Love it.
Parked and got fined 1/5
Parked where I was supposed to got fined, and customer service won’t refund the fine or my reservation charge. DO NOT USE
Disappointed in limited spot options 2/5
Where I live there’s plenty of street parking which is A LOT cheaper than parking in a garage. Because that feature isn’t available, I will be deleting the app. Plz add and I might consider downloading again.
Total Regret 1/5
I hate using this app. They partner with my company to help do monthly parking our parking lot is supposed to be $50 a month they started charging me $100 and for the next month went up to $150 I cancelled before it could change me that much. I have called and called and called and all I ever get is the machine saying there’s a high wait time and to leave a message. It’s been a week and 2 messages later still no contact from them is is ridiculous and I will no longer be using this stupid app with their horrible communication. And if they comment please contact us at blah blah blah I will find a way to get in contact with someone higher and demand reimbursement for the extra $50 they stole from me. If I could give zero stars I would
Best way to Find parking in Chicago hands down! 5/5
By Mark L SH
Really easy to use. Pre pay and purchase parking in Chicago, SF, NYC and DC! I love this!
First use last use 1/5
Is this a hustle or something? Went to royal farms arena for a show and was told by the venue to use this app to get parking ne'er by. When I show up the lots full of stuff forcing me to pay another 25 dollars on top of this price. This is inexcusable and I have no way to get my money back from the first time
Ended up towed 1/5
My car was towed, from a space marked "SpotHero," after misleading instructions for the space I was assigned led me to another SpotHero spot. Despite having my phone number and license plate information, SpotHero made no attempt to contact me. SpotHero also refused reimbursement of towing costs.
SpotHero should have procedures that are followed before a paying customer's car is towed.
Unreliable use another app! 1/5
First time using the app and even used a $10 off promo code which I was excited about. However once I got to the garage parking was full and the attendant did not honor my reservation. It’s cool, called customer service and they reimbursed me for a new reservation at another location. This second location I could NOT get into the street due to construction (even tho they told me I could). I circled three times and gave up and tried to find street parking instead since I was 30 mins late to my dinner. WILL NOT be used this app again!!! Worst first experience ever. It was dangerous too trying to call/find a new spot while driving, smh I shouldn’t have to go through this hassle in the first place if the app work flawlessly?
Updates make it harder to use app 1/5
I’m driving, trying to find parking and I open the app, it’s been updated, and it’s so difficult to use now I have to pull over to find a parking spot. The problem is if there was an easy place to pull over, I wouldn’t need this app. You have just made getting parking harder than it was before.
Lost $70 using this app 1/5
Tried to buy a spot in Chicago. Ended up losing $70 because the app didn’t work. Could not be more disappointed. Don’t use this service!
Just why. I paid $20 for absolutely nothing. 1/5
So you pay a fee then it says you’re spot is paid for. Good luck telling that to the garage. When you get there and the machine says press button for ticket it doesn’t care that you prepaid and there’s zero way to tell it you did.
When you try to leave and the machine says insert ticket and pay your bill try holding your phone up to the machine screaming you already paid. It doesn’t care. You’re still going to have to pay to get out.
The app says to tell an attendant. Yeah. These places are all automated. There are no attendants.
So you can prepay all you want but you’ll still have to pay again since the app will give you a completely useless email that no automated machine has any way of knowing about.
I’m starting an app to prepay at vending machines. I’ll send an email that you paid. You can try to explain it to the machine when you want your chips. Lemme know how it goes.
Fraudulent App. Avoid! 1/5
Arrived on time to park for pre-paid reservation and there were no spots and no one onsite to help. 12 hours later there has been no response to my email request for a refund. Avoid this app.
A Rough Experience but Great Support 4/5
This app has such potential. I am upgrading my review in direct response to a helpful response to a complaint I had.
Please developers be kind about when you ask survey questions or solicit reviews and you will likely get more responses and more positive reviews. Please don’t bother me when it should be obvious that I am trying to find my parking space in rush hour in Manhattan. It’s a tool. If I were hammering a nail and the hammer stopped me to ask a question I would likely give it a one star review and toss it in the trash. I am not trying to be mean. Thanks for the reply.
By Bisail A.
DO NOT USE THIS SERVICE!
I had a very similar experience to the review from January 2018. Like many others, I entered the garage a little early and when I exited was unable to use my SpotHero reservation. I ended up having to pay $30, three times more than my original SpotHero reservation.
Frustrated and confused, I contacted the SpotHero assistance number. I kept receiving messages about “transparency” which I see the Developer Response repeat as well. Yet nowhere on my reservation did SpotHero communicate that if I entered the garage early my SpotHero code would be void and I’d be expected to pay the amount in full. They ambiguously include the note that you’ll have to pay a fee. Obviously, when a customer reads that they will have to pay a fee they do not immediately assume that their reservation will be canceled or will be required to pay the full amount.
It’s extremely frustrating to see that the person from January 16, 2018 had the SAME exact issue yet SpotHero NEGLECTED to add these details and the SAME situation was repeated in March 2018. Moreover, it is interesting to see the exact sentence from SpotHero representatives repeated in this review about their best to be as transparent as possible.
Clearly you’ve failed at your best attempts, because YOUR CUSTOMERS DO NOT KNOW THESE RULES. Not because we can’t read, but because you FAILED TO COMMUNICATE THEM.
To be fair, SpotHero did put credits into my account after refusing to reimburse me. Only after having to speak to 3 different individuals. However, like most of you, I don’t intend on using their services ever again.
I cannot wait to DELETE my account. If I could give 0 stars to the app and 0 stars to their customer service, I would.
Great Idea; but lot overbooked 1/5
By Felt tab
I was a first time user, and the app and booking process was very easy and full of resources and help. Seemed like an awesome app! When I arrived at the lot at 1500 Locust in Philadelphia it was overbooked. Not just me, but lots of other persons with reservations had no spot to park. Terrible experience. It is a great idea, but if a lot overbooked, the consumer is not only inconvenienced, but can also miss an event.
Thankful for this App 5/5
By Chicago Loser
This is one of the few apps I am entirely thankful for. Not only can I reserve the closest parking to my destination before I drive downtown and into traffic, but it even maps me to the parking lot, shows a photo of it, and verbally describes where to turn. When a drive around the block can take 45 minutes in traffic, I don’t know how much time I have saved by driving directly to my parking lot with my reserved parking spot. Often the same parking lots are turning people away while I flash my little old phone and drive on in. I love this app.
Didn't work 1/5
By And y b
I was supposed to pay $7 and ended up having to pay $30. The worst part though, is that I've reached out to spot hero numerous times about the issue with no response.
Super helpful 5/5
SpotHero has been a great tool since I started using it in January. A couple of times I had to cancel last minute. No problem. Once the private space was poorly marked, and I got great phone assistance and follow up. LOVE this app.
Jury is out 3/5
By 5i1ky D3
App is intuitive and set up was easy enough from desktop experience. First time out i was charged 30% more than my reservation and had to pull out my CC at the exit gate. Reading another recent review i think it was because i arrived 10 mins earlier than my reservation. Trying again day 2 reserving 30min’s (smallest increment) earlier than I just arrived. We’ll see what happens tonight.
Deals are more expensive than street price. 1/5
By Bond user
We booked a parking through SpotHero and it was double the price it was available on the street.
Great for pre paying parking 5/5
I live in the DC area and when I need to drive into the city, this app is a necessity. I can put in where I am going , desired times and find parking in the area with varying prices. No more circling blocks hoping to find a spot or trying to find a parking lot which has a space. Prepay, show your reservation and you are in even if the lot says they are full. The customer service is great in case you have any problems so I highly recommend this app
Dishonest Company 1/5
Why Not to use this company for pre-pay parking
* Decided to use this company for an event I was attending
* Well over a day in advance I reserved a spot
* Day of event the facility would not honor the reservation saying the app oversold the spaces
* Called what they claim is Hero service only to be told sorry a dozen times and no viable solution.
* Ended up stranded and needing to scramble to find last minute parking.
* Had to pay cash and double what the pre pay was
* Missed about 1/3 of the event- the worst part.
* Thanks Spot Loser. After I reject my charge in my credit card I will be deleting your app and making sure you delete my account.
*There are plenty of other Pre Pay parking apps. Go check some of those out
Simple, easy, and fantastic customer service! 5/5
By Chrim gyu
Ive been parking with spot hero for several years now and wouldn't have it any other way. Prices are great, locations are convenient, and any time I have had an issue, spot hero staff goes above and beyond to fix it. Thanks for the wonderful service. You have a customer for life!
Total scam 1/5
They sold me a parking spot in a garage, telling me to show the attendant the app. There was no attendant. I had to pay again, and their support never responded. They continue to send me spam emails though, so that’s nice.
Excellent Customer Service 5/5
Two thing: I emailed a couple parking app companies with a few questions. I only heard back from Spothero. Very nice.
Secondly, re the negative review from the guy who got charged extra for coming early into the lot, a little advice: don’t enter early, and don’t complain when the error is yours.
I expect the company to live up to my rating. If not it can always be changed.
So frustrating.... zero stars. 1/5
1. Try to make a reservation, Apps keep crashing does not show reservation. Get credit card bill now have to dispute incorrect charge, wasting even more time.
2. Get an email, says refer a friend. Go through process, error when friend makes a reservation. Two calls to a super friendly customer service agent Nic who cannot offer any help. Friend cannot make reservation with discount code. So makes it anyway. Bait and switch! To add insult get An email today saying “ have not yet earned any rewards” no kidding, your app does not work and customer has no help to offer!
3. Try to use tonight. Police barriers surrounding garage, spend 20 min in traffic to find out cannot enter garage. Police tell barriers up for Chinese New Year. Why does spot hero let you book a garage you can not get to. Now I have to waste more time and cont my credit card again since no way to cancel.
My experience has been as pleasurable as getting a cavity fixed. Zero stars!
Soso application 4/5
Need some improvements for ease of use
Love it!!! 5/5
I LOVE Spot Hero! When I'm going downtown, it's great to know exactly where to park and that I'm getting the best price in the area. The pics showing the entrances and multiple points of entry and the direction of the streets is especially
helpful when there are multiple garages so close together. Being able to pay with Apple Pay and to enter and exit by scanning the QR code on my phone is really cool!
Great app, great service!! 5/5
Used many times, including making cancellations. All handled flawlessly.