Misleading info 2/5
By Life with Steve
So I used SpotHero today for an event two hours away from where I live. I prepaid for a parking spot and received an email confirmation as well as printing out the email and took it with me. Once I got to the parking garage, the attendant told me that there were no spots available and that this app has no way to communicate with them to determine parking availability. Thankfully he considered how far my family had traveled and found us a spot. When leaving the ticket was able to validated so we didn’t lose any money but the developer needs to ensure that some type of communication is done to ensure that the spots being sold are legitimate
Cancelled but still got charged. 1/5
I reserved a spot for the cubs game. Cancelled prior to the start of the reservation. The reservation disappeared from my app so I could no longer access it. I then get a call for the owner of the parking spot after the fact that my spot was still being reserved for me. The owner of the spot was very friendly but couldn’t help because spot hero was in control of the charges. I sent an email to SpotHero and never heard a word from them. Now all of the sudden it shows up on my past reservations after the fact. Won’t use this service again unless they make it right.
By S birth
This is a scam. Made a 40.00 parking reservation for my husband. Only needed an hr but the app wouldn’t allow me to choose end time and made it for a day. Husband handed receipt to attendant who told him that without a barcode he couldn’t accept the reservation. Why would you NOT include a barcode on the receipt??? Oh, because it’s a scam. Attendant offered a reduced rate of 20.00 for 1 hr. So we paid 60.00 for one hour parking. THIS IS A SCAM!!!!!
Charged for Leaving Early 1/5
I parked my car at 60 E Lake for $16 with a time range from 9AM -5PM
The parking garage charged me $8 for leaving 2 hours earlier. Will never use this app again.
A must have in Boston! 5/5
So easy to use for business or leisure trips into the city. Don’t have to stress about parking! I know exactly where to go with easy instruction! It’s the best! I’ve tried it 5 times so far and all the locations have accepted the Spot Hero prepaid pass!
Too Many Pop-up Ads 3/5
I have used this app several times in New York City and in Washington DC for the same two garages, and have not had any problems having my reservation honored at those places.
My main complaint has to do with the app sending push notification spam to my phone. I went into the settings and changed it so that notifications would NOT send push notifications. However I still get pop-ups constantly on my phone with this app. It’s the only app for which I get such notifications. For this reason I am deleting the app. It’s not worth it to get these constant ads. Very annoying and disappointing! I get that you’re just trying to drum up business for your company, but I live in a suburb. I don’t need your app unless I’m going into a city, so there’s absolutely no point in sending me constant ads.
Be ware check your credit card charges 1/5
After I used this app I got fraud charges from other places on my card.
Appreciate the elaborate, clear instructions that are provided to help prevent confusion with location - going well beyond what one would get from simple GPS Navigation - as well as what the exact process is for entry and exit. Great job!
Worst experience 1/5
We booked a spot near wrigley field for the cubs game. We got to the lot and they were full.. (even tho we reserved a spot) we called the help line and they were very nice and booked us a spot near the field and said they would cover the additional charge... we spent 20 min getting to the spot because we were driving around wrigleyville to find the spot was taken... we call back and tell them the spot was once again full... then they gave us a 3rd spot to go to which took us an additional 30 min which was close to the field... and guess what.. that spot was also taken.. so the game started an hour and a half ago and we still didn’t have anywhere to park. Finally we just decided to park at a lot we could find and ended up walking a mile to the game and got to the game in the 5th inning. We were extremely upset as this was a rare occurrence that we could get a night out.. I will NOT use them again... VERY disappointing
Annoying service 1/5
Clunky interface and difficult experience. Don’t recommend.
Change time 3/5
I used to be able to edit the time of my reservations but recently I see that that option has been removed from the app. It was one reason that I preferred spothero over other apps. Now I have to cancel the reservation and rebook it. Please put that option back.
Waste of space 1/5
I paid $20 in advance for parking for a concert in Columbus but when I tried to use the parking reservation it refused to accept it and made me pay $9 at the parking garage. Why was I charged $20 for a $9 spot? I am waiting for my money back ASAP! I expect my $20 to be returned asap. I’ve called in and submitted my receipt.
Have to enter cc info and license plate every time 4/5
Great app, but please can you make it so that you don’t have to enter your info each time (Credit card information, license plate, email). Takes away the convenience of booking on the go.
Charged my credit card but wouldn’t let me park. 1/5
Save ur money the first time I used it and it didn’t work. I bet I won’t get my money back.
It’s ok 2/5
I thought it would be ok to use the app since parking down town is crazy but then there is no attendant so i can’t use my phone to show i reserved parking and then i had to pay another $8 to park.
SPOTS ARE NOT GUARANTEED HORRIBLE EXPERIENCE 1/5
Booked a garage. I was billed for it. I show up and get yelled at by garage manager because they are no spots left. I told her I paid for one she told she doesn't care and I would need to discuss it with the app.
SPOTS ARE NOT GUARANTEED. They just bill you and good luck getting a spot when you show up.
Must use 5/5
By kevin LGB 314!
In 3 times I’ve parked in Los Angles, Chicago and St Louis, Spot Hero has saved me $70 on parking that I was able to use towards other fun activities of my vacation! If you’re looking to save on Parking, you’re in the right place!
Got a ticket even with reservation 1/5
Today I got a ticket even though I had a SH reservation. The phone number on the app is no longer active. Is this company still in business?
Not good 1/5
Good luck trying to redeem
In some places
Or try to get your money back
They make it so complicated
Love the Spot System 5/5
Works well; well, like a well oiled machine. Streamlined.
Lowers anxiety 5/5
I get really nervous when I have to find parking in downtown areas with high density traffic, construction zones and one way streets. The ease of choosing a ramp that fits both my budget and location, reserving a space, paying in advance and knowing exactly how to find, recognize, enter and check in and out has made my trips to unknown destinations enjoyable instead of being dreaded or avoided.
The Best Way to Park in New York City 5/5
SpotHero is one of my “go to” apps. For me this app is indispensable. I use a power wheelchair and drive a Toyota Sienna Rampvan conversion. I mention this b/c my van is 8” taller, making it difficult to find a garage. Many have very low ceilings, as low as 6’0” - that’s how my roof rack got damaged.
I figured there must be a better way. And it was SpotHero to the rescue!!
With the app I enter my destination, and up pops a map showing the nearby parking facilities, with their rates. Tap a garage/lot and all the information I could use is right there - including details such as the maximum height, and whether it is wheelchair accessible. When I make a selection, a few more clicks and I book a guaranteed reservation. (I haven’t scraped my roof rack since).
If needed, SpotHero customer service is excellent. Highly recommend.
Had to pay again to exit garage 1/5
By mobile is crud
Upon exiting, there was no option to follow the directions outlined in the reservation confirmation. Therefore, I had to pay again in order for the gate to lift up.
Fraud Texts 1/5
By Bat Lot
Immediately after I added this app I started getting fraud texts. Will be deleting app ASAP.
Awesome App 5/5
This app made our trip so much more affordable! Easy to find places to park and so convenient!!
Parking spot already taken 1/5
When I arrived an hour before the Cubs game all four spots were filled. I called twice to the help line and kept getting an automated message. I ended up finding parking elsewhere but cost me $$.
Great App 5/5
This app is amazing, it always finds me the best places....5 star rating
Terrible App for Cincinnati 1/5
The parking lot was hard to find. The duration I received was not what I signed up for and it did not match the event, which was Bunbury festival. I signed up for parking until 12AM and was confirmed for parking until 5pm. Had to pay for parking again to make sure I wasn’t towed.
Very useful tool but needs customer reviews 3/5
I would like to see what others experience was with particular parking and also share my experience. I did have a very bad experience with a particular parking vendor and don’t know how to leave a feedback. I ended up using Google maps for the feedback.
Great app 5/5
So convenient, and stress free knowing ahead of time where I'm going to park. Discounts are nice
Best rates!! 5/5
Hands down the best app to find great parking and at the best rates available, even beats early bird rates!
Poor navigation to location 2/5
By Stupid brave frontier
While I like that this app saves a lot of time finding a place to park. I always have trouble when switching over to google map to get to the location. I wonder why the app do not allow google maps to use address information stored in the app. The coordinates used for navigation is often wrong although the address is correct. Please work on this issue and then this app will become more reliable.
SpotHero a Great App 5/5
By Honey Baby Child
I love finding close by parking to my event and you can’t beat the prices.
Like a virus! 1/5
By Alan Coughlin
I had to input my credit card just so I could see if they had monthly parking near me. They didn’t. So I uninstalled it. But then I started receiving emails of my monthly business report. To stop getting them, I could not simply unsubscribe, but had to reinstall the app, then go and change some settings in the app. I also could delete my business account at that time, which had my credit card number in it. Absurd!
Overfilled lots, but superb customer service 3/5
We booked a monthly spot in the Bronx, but upon showing up were told that they wouldn’t honor our reservation because they didn’t actually have any monthly parking spots available-we had been sold a spot that didn’t exist in a full lot! The manager said this happens frequently with SpotHero and refused to offer any assistance. We paid for overnight parking and I called SpotHero the next morning to complain. They were very concerned and took all the information down, refunded me the amount we paid to park overnight, and paid the difference for me to park in another parking lot nearby (over $100 difference in the monthly parking price-very generous). I did ask the representative to call the parking lot first and make sure the monthly spot actually existed this time. They did so and took great care of us, but even so I would be very cautious in using this app. Three stars for GREAT customer service, but questionable availability issues.
Pricing worse than the garage 2/5
Unsure of the value prop. My regular garage charges $2 less per day than the special deal on this platform. No one is going to fall for that more than once
Do not recommend 1/5
Made a reservation for the first time, thought I was getting a good deal and saving money but when I returned two days later, within the companies hours of operation, there were no shuttle drivers available to take me back to my car, so I ended up having to pay $30 that I would’ve paid had I just parked at the airport in addition to their $18 fee. They are not reliable and you will be out of more money. Just park at the airport.
Great customer service! 5/5
By Jeff O 99
I had an issue where my Spot Hero bar code would not scan at the garage so I had to buy a pocket and pay the old fashioned way. I let Spot Hero know and they refunded me right away.
Always find the best parking 5/5
By Dee Tutt
Best way to find parking where you need it and for the best price. Prices of all garages populate in the app on the map. Much needed and appreciated!!!
Garage Attendants Have No Clue 2/5
I wouldn’t recommend this Ap. Two of the three times I’ve used it in downtown Phoenix, AZ, the garages weren’t equipped to read the bar code or badge. Despite following the instructions, there was a backup and ugly honking of horns by those in line behind. This company needs to better police it’s subscribing garages - or - allow user reviews so we users can torpedo non-compliant hosts.
By Meecho Weeso
The app sent me to the wrong garage!!! Since I had to take a ticket and get it validated at the counter—tedious, embarrassing, and time consuming—I didn’t find out it was the wrong garage until I was leaving. I ended up paying for parking twice. This is not a good system if I can’t tell I’m at the correct garage until I leave. I feel like the app just tricked me out of money.
Another issue is the app doesn’t show me logged into any profile. But it’s sending confirmation emails somewhere and I’m not getting them. I can’t view my account. I’m sorry I ever used this thing.
Spot Hero IS HEROIC (AND EASY. And FRIENDLY! A God-Send!!) I LOOOVE ‘Em!!
No worth it. They don’t care if your car is broken into 1/5
Among other issues, SpotHero customer service told me their “business model” does not have a fund for damage. Seems they might want to start a fund for terrible customer experiences. The repair to my car cost $900.
Don’t waste your time 1/5
0 for 2 with this app. First time in NYC paid for parking in a garage via the app. When I arrived there was no attendant on site and I had to take a ticket and pay at the garage’s machine to exit. Second time in Baltimore I arrived at the lot and was told rudely that it was full. In both cases customer service responded to my email and offered a refund promptly but that doesn’t change the fact that for me the app has been a complete waste of time.
Spot Hero newbie 5/5
I am new to Spot Hero, but by no means new to the frustrations of parking in Chicago, so it has taken a couple experiences to get used to how easy it is to use Spot Hero ... and to find parking at a reasonable cost. Thank you.
Great app 5/5
By Will M S
3 Fails in a row 1/5
I booked spots on three different occasions and got the garage to find it closed. I called customer service and they gave me acct credits that just kept adding up. The last time this happened I booked the spot using credits I got from a garage being closed to arrive to a closed garage! I’d rather pay $25 for parking down town than try and save a few dollars and end up stranded... WOULD NOY RECOMMEND.
This app does not give you a spot. 1/5
By looking for spot iN NYC
Be very careful. You do not have a “reservation” with this app. In the words of the app’s support people, after I told them my reservation did not get me a spot, “Having a reservation just means your chances are much higher than most to get a parking spot in a timely fashion.”
This did little good when I got to my selected NYC garage on time but confronted dozens of gridlocked cars from three (yes, three) each direction trying to get to this garage. The information was also highly confused as the app gave two different “entrances” to the garage—one closed, the other swamped. My reservation was totally meaningless. I had to scour the neighborhood for another place to park.
SpotHero refunded my money, but it failed to solve the one problem I thought was it’s purpose to solve—that I could prepay for a spot and not have to worry about parking. Keep worrying and build in more time, just like before.
Spot Hero has proved to be the right app at the right time in urban America.