What are you waiting for? 5/5
This app saves me so much money on such a regular basis. As an avid traveler from city to city, I truly don’t know what I would do without this app’s ease-of-use and the incredible option that it gives me.
Great app! 5/5
I confess to having become hopelessly dependent upon Spot Hero. I never park anywhere except via that app.
In the early days, the bar code readers at the garages were sometimes wonky, but that has been improved. And sometimes if a garage doesn’t get much Spot Hero business the staff gets confused. But that also happens less often.
I highly recommend it. And this is an honest review by someone with no skin in this game!
Do not use this service, it is a trap. 5/5
I have paid to spot hero before I entered into parking spot. Though I got a ticket at the parking spot. I called customer service and they told me they will take care of it. After a month got a collection from the parking company so they lied to me and didn’t take care of it. I called once again to find out what’s going on they told me the same thing they will take care but then got another collection notice. Not sure if they make customers fool or don’t wanna work on ticket. Please do not waste time of us if you don’t want to work on ticket just be straight forward.
Edit; my ticket voided now. Updating my ratings to 5 stars
Do NOT do business with this company 1/5
I was recently towed from a spot reserved through SpotHero at a cost of $300. They seem to think that they can solve this by giving me $50 in free parking! And no, they don’t guarantee that I won’t just be towed again. This company does NOT stand by their product. Do not download their app or use their service!
Awesome service! 5/5
I recommend spot hero to anyone visiting Chicago. My only caution is not all local garage signage is created equal- it can get confusing recognizing the correct garage. Also, some allow you to scan your phone bar code when others require you to pull and insert a ticket. The great thing is this app allows you to map directions to the specific garage. Finally the prices through spot hero are a great deal cheaper than the local prices.
Hides information 1/5
By Madison 2435
I wouldn’t recommend SpotHero for anyone who arrives early or wants more information. No where on the app does it say about consequences if you arrive early. We parked at a garage where we made a reservation through SpotHero. The directions for the garage through the app instructed that we scan the barcode and take a ticket. When trying to leave the garage we couldn’t get out and the place wanted us to paid the full amount. I called the help desk for the garage and they stated that If our reservation went through we didn’t need to take a parking ticket. The app lied about the process of the parking situation and didn’t state on the reservation that we couldn’t arrive early. We ended up paying for the full price of the garage on top of the SpotHero. I called SpotHero and the lady was rude and not helpful. I will tell my friends and family to not use this app and go with a different company.
Nice app 5/5
Easy to use app. Good deals and easy parking. Good choice to avoid the rip off of parking garages prices
Complete waste of money 1/5
This app will not allow you to update the time of your reservation and the parking garage attendants will not honor your reservations. I have been off by only a couple of minutes for reservations I’ve booked on the app- and god forbid life happens as expected and you enter or leave the garage by a minute or two before or after the reservation- you’ll be totally screwed and have to pay the attendants double. Great app if you’d like to line the pockets of parking garages everywhere by paying double every time.
Great App 5/5
SpotHero has been nothing but consistent, effective and efficient. Great options for parking whether planned well in advance or last minute. Reservation changes/adjustments and cancellations are easy to perform.
Wonderful Customer Service! 5/5
I have been using SpotHero for a few years to mostly park in Chicago and have always had a good experience. Last night, I booked a spot with a valet company for $15. They were terrible and were going to make me wait 30 minutes for a driver to arrive. We left and found other parking on SpotHero for $18. I wrote to SpotHero and this morning they refunded me $15 AND credited my account $3. They even asked some follow up questions on the location so they could monitor them. I was so impressed!
makes driving into big cities easier and cheap!
Spot Hero Makes Chicago Parking a Breeze! 5/5
I highly recommend using spot hero. It says both time and money. Their customer service is outstanding!!
You get in, but you don’t get out! 1/5
By Via Olivera
I’m deleting the APP as of today! The first time I was leaving a Chicago garage during rush hour. The app got me in, but wouldn’t let me out. Calling their customer service department was a NIGHTMARE! I had to pay the full daily fee and then submit the receipt for a refund check that took 8 weeks to arrive. This week I was attending a funeral and the app got me into the garage, but as I was leaving for the procession, it said I exceeded my time which was not true. I had an hour left on the reservation and had to pay an additional $19 to get out. Two strikes and you are out with me! NEVER AGAIN!!!
Stuck bc of broken QR code 2/5
First time using spot hero, we got a turo that had a reservation in a garage for parking and when we tried to leave the QR code spothero gave us said missing entry data so we were stuck in the parking garage for an hour figuring out what to do (the “lost ticket” option was $100). This was 5ish am so we couldn’t get ahold of spothero.
Rip off 1/5
9 minutes late so they charged me $50 to get my car out of the lot
Great service! 5/5
By La Gite
I was new to this app and incorrectly booked a spot in NYC when I wanted a spot in Boston (on vacation). Then, the place that I booked in Boston was hard to find, due to construction and I ended up parking in a totally different place. I contacted their help desk and they refunded the whole amount after I mailed a digital copy of my charges. I’m impressed. If I were living in a big city, this would be a real life saver for finding parking near the workplace, museum, restaurant, etc. I’m keeping the app for the next time.
By ymm uymtmhyymttttmrmtrmhm
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Horrible customer service & unauthorized charges 1/5
Recently SpotHero charged my card on file for a reservation I did not make. When I originally reached out about why I was charged when very clearly no reservation or booking had been made on under my account, they said they also didn’t see the reservation. But as it turns out, there is a similarity in my email with another persons’ account, which somehow resulted in my card being charged? Still not sure what the situation is, but customer service team is completely unhelpful and have no idea what they are doing. Still waiting on being refunded for this parking spot I never even reserved....
HORRIBLE CUSTOMER SERVICE. 1/5
By nyc parker1234
App works as functioned. Actual services at first seem to function until you get stuck with recurring charges directly from the parking garage for months of service not agreed upon.
Customer service is extremely rude and unhelpful. I would avoid this company specifically if I had to do it again.
No more worrying about parking 5/5
This app is so useful. i would always park on the side of the street and would sometimes get a ticket. But now with spothero im able to find a closed parking for very cheap. The thing i love most about this app is that you can choose for an in and out access with the garage.
No reimbursement 1/5
They don’t reimburse you if your car is incorrectly towed. Towing companies pay people for a heads up so they’re taking advantage of us.
Convenient and great customer service! 5/5
This app has given me peace of mind knowing that we will have a place to park when we reach our destination. Last week, we used it to reserve a spot for a baseball game, but when we arrived, the street was closed off to traffic. We ended up parking at a different lot and spending $10 more than we did for our reservation. Wasn’t sure whether I would receive a response from customer service, but I was pleasantly surprised to hear from them the very next day. They refunded the payment for my SpotHero reservation and gave me a credit for the $10 difference. I’m so pleased with how this situation was resolved and I will continue using SpotHero for all my parking needs. Thank you!
Use at your own risk 1/5
After purchasing a parking pass for ONE month for a garage in Brooklyn NY, and then never parking my car there again, I was then charged for several months worth of parking – over $500 dollars worth.
Full lot 1/5
Purchased parking for downtown Denver. Address provided was not super clear and was hard to find. When i got there I was told the lot was full. After talking to the lot attendant this happens a lot.
Don’t let them rip you off for SUVs 1/5
They don’t disclose that SUVs pay 10 to 20 dollars more. It’s so deceiving.
Carefree city travels 5/5
I love this app! It has made city travels so much more fun and stress free.
Oh yeah 5/5
The best parking 👍👍👍👍👍👍👌👌👌👌👌
It's cool until its not! 1/5
I've been charged when I was refused service because my jeep was "too big"...I didn't complain... Got charged twice when it was only supposed to be once .. Didn't complain... But when it happened again I called to maybe get the extra charge returned.... Slap in the face. I won't do business with any company that has no accountability.
Best app 5/5
Give you all the info you need about the lot. It’s now my go to for parking.
The location given was not easily found. Completely different address on the building and the lot was marked as full. After stopping 3 times to ask city parking officials to assist, we finally found the spot. Missed opening and first ending of the baseball game, although we should been early. Disappointing...
Nice idea, bad app issues 3/5
By Sibster Soul
I love the idea behind SpotHero! I also think they have amazing customer service when contacting support. Unfortunately the app freezes and kicks out during reservation extensions and when using the gps “navigate” button it puts in the latitude & longitude instead of an actual address which leads to gps misdirection.
I’m Done With SpotHero! 1/5
After using this app for several years, I am now done with SpotHero. The last 2 times I have used it have been bad experiences. I used it a few weeks ago to visit the New England Aquarium in Boston. The aquarium recommended booking ahead with SpotHero, so I did just that. I arrived only to find out that I could have saved several dollars had I paid on exit myself with validation from the aquarium. I again used it last night. I paid $12 for a garage near Copley Square. I arrive to find out that if I pulled up on the spot it would have only been $10. In addition, the instructions said that the ticket must be validated by 12 AM when the office closes. We decided to get dessert, so I rushed back to have it validated before midnight. I got to the parking office at 11:20 PM. The attendant told me I was lucky he was still here since he was planning to leave in 5 minutes. (At 11:25 PM). So I am now done with SpotHero. Others be warned!
Courteous staff 5/5
By washington barry
Even if you run into a little glitch the spot hero staff courteously and promptly helps you out
The Android app is 5 stars 5/5
You guys think this app is good... you should get the android app. Even better. I hear the lead developer is really hot too. Bonus points for beards.
Could not use it 1/5
The gate did not work and we could not use it. Had to purchase other parking...
Parking in NYC 5/5
Parked at a garage right next to the theater I was going to in NYC. Drove right in, attendant came right over. He was very nice. After the show l didn’t have to wait for the attendant to get my car. The price was great for NYC. Definitely recommend! I will be using Spot Hero again.
Bad service 1/5
Booked park space in corny island NY, 25 $ was charged, when got there, parking lot wasn’t even open and nobody there, tried to call customer service a few times, never answered , wrote email, no response, never got money back , will never use this app again !!!
Bar Scan was invalid 1/5
They sent me a bar scan that was invalid!!
I had to pay another $15 on my credit card. Still waiting to get a refund! I will never buy from this app/people again. Be very cautious seems like a scam.
SpotHero stole my money 1/5
By NOT HAPPY VERY MAD CUSTOMER
SpotHero ≠ hero
SpotHero = villain
My $49 spot in NYC turned into a $83 ordeal due to extra parking fees even though I PREPAID. I complained to customer service who did not help remedy the situation at all.
I will not be using this app again and will make sure my friends know this app steals your money.
Good App, Horrible Customer Service 1/5
By spacer M
Made a reservation. Garage refused to accept It and demanded cash to park. Contacted Customer Service for a refund. Was told to pound sand unless I produced a receipt from the same garage AND a credit card bill PROVING I paid twice (like I’d leave my car there after arguing with the attendant!). Vendor is right, customers are wrong. User beware!
Easy Parking 5/5
I love this app. Was sharing with a friend and a nearby person chimed in, I'm from California and I love it too!
Great App, until you get your car towed. 1/5
SpotHero has admitted fault and agreed to reimburse the charges that I had to pay upfront to get my car out. Yet here we are 4 months later and still no check.
And their terms and conditions, more or less, strip you of any ability to take them to court.
Life Saver! 5/5
This app has saved my so much money & time. What would take me 30 minutes to find parking now takes me a few clicks and saves me up to 60% off on parking. You must have if you plan on going to the beach, airport, or inner city.
Customer service is bar none! 5/5
By BElla <3 <3 Kiss Kiss
I took my husband out for a birthday pizza on Friday after I had reserved a spot with SpotHero. We returned to my car and there was a 63 dollar parking ticket from SPPLUS parking. I contacted Stephanie and the customer service team and in less than 48 hours, my faulty ticket was dismissed!! Thank you, Stephanie and TeamHero!
Cannot extend parking. 1/5
The “extend parking” feature does not work.
Misinformation and weak customer service 1/5
Be VERY careful before you use this app for a garage that you’re not familiar with. Spothero found a spot but the parking garage did NOT have an attendant, as ‘advertised’ and required in the details for this space. (In fact, upon leaving, I saw that the garage had signs posted as ‘fully automated-no attendant present”.)
No attendant was on site to accept the prepaid spot, so I paid again (more than the Spothero rate). When I called, Spothero customer service said in the future I should call them upon leaving so that they can reach the garage directly to let me out. This is an unacceptable and unreasonable expectation. Then they proceeded to discuss unnecessary details of my reservation. I was refunded the Spothero rate, not the garage rate. I will NOT be using nor recommending this app.
Would love to say best way to go but on at least three occasions, garages would not accept our scan- both going in and trying to exit. Required paying additonal money. Spothero would reimbursement after being notified but there is still a large degree of stress as cars would be lined up behind you!
I definitely suggest you to use this 5/5
Using this app just saved me more than 25$..usual rate is $47 for 24 hrs parking in Chicago downtown. SCAN THE BARCODE AT GATE AND SAVE THE MONEY.
By Rich in Chicago
App tells me my “promo code “ is only available for airport parking. I didn’t enter a promo code nor am I parking within 15 miles of an airport. Keeps happening and i have to call customer service with an error code; the one code that apparently works.