Never go to the city without reserving a spot! 5/5
I was VERY skeptic about this app at first. I’ve used this app MANY times with my husband every time we go into the city, and only ONCE (when I went by myself, of course) has it given me an issue! I ordered a spot for $10, and the garage was closed. The alternate entrances all denied my entrances. So with my frustration, I bought another spot for $20 for over night, (better than paying $55 for overnight). That one worked, no problem! After getting in, I addressed my issue via chat about my $10 spot and the next day, I received an email saying my return was processing already and that I should get my money back in 5-7 business days! Awesome and quick customer service!
Great app but has some bugs 3/5
Love the app it works great for what it’s for but it has some bugs the biggest and most annoying of which is adding your pass to wallet never works. Always gives the same error. Extra annoying since there’s usually not service deep underground in a NYC garage
Held for ransom by spot hero 1/5
By Liz Thompson
In trying to exit a gated lot, I missed my exit cut off by 1 minute. Sure, makes send I should extend. Nothing’s free. My reservation was expired and no extension button existed expect a rebook button. So I rebooked. This was a fatal flaw. I paid 11 to extend for the minimum of 3 hours to leave in 3 minutes. I could live with that loss. But then I still couldn’t leave. The gate would not lift because it looked like I never entered. Spot hero prevented me from extending my parking session, and provided me a new bar code. So therefore I couldn’t exit. Stuck in parking hell limbo. The parking attendants were helpless because of spot hero’s technology. So I call spot hero to fix, after 20 minutes on hold the customer service rep said the only way to fix this was to charge me 11 more dollars to extend my previously unextendable session. So now I’ve paid 22 dollars to exit. Great customer service. Stiff your customers while they are held prisoner to your technology.
Excellent Customer Service 5/5
I’ve become a daily user of this app, and on two occasions I had an issue (one was my own fault and the other was caused by an error on the app) but what impressed me and kept me a user is how fast you can connect to their customer service team; speak with a real person that took care of a credit and directed me on how to fix an issue that the parking garage manager would have to address.
Appreciate the quick and real response they gave me.
Not Good Enough, Not Even Close 1/5
Booked a spot downtown for the opera, parking lot was full, sent in receipt and bank transaction to them for reimbursement, 3 days waiting on a response from Customer Service.
Terrible service and app 1/5
They are not responsible. When you arrive at your space to park, another vehicle occupies it. I rented it twice and it happened to me
Worthless in this age 1/5
I booked using SpotHero. Guess what I had to get off the car at the payment counter meet the person while holding other cars in line just to pay because I used spothero. Otherwise I could have swiped my card and gotten out of the garage. I see NO value in fact more inconvenience. Don’t use itz
Need a few more features 3/5
By Dan Nelson
I need to add a name or title to my license plate so I can distinguish between them.
And for someone who parks in the same spot everyday, the email alerts become very annoying. I’d like to turn them off or customize how they are sent - email, text, app notification.
Prices are heavily marked up 1/5
Paying at the lot is cheaper
Excellent customer service 5/5
By Mike P South Portland
Just called Customer Service and they were extremely helpful in resolving an issue we had with Copley Parking garage. I highly recommend SpotHero for parking needs!
$10 extra for arriving to garage 7 mins early ? 1/5
By $10 for 7 mins ?
Had a bad experience using SpotHero this evening.
My reservation was from 8pm -11pm
I was notified to extend it to 2am for no extra charge.
I returned about 10:15pm and the garage machine would not accept the code because the reservation was for 8pm and I arrived at 7:53pm
I called SpotHero to change the reservation to 7:45pm
I was made me to pay $10 to send me a new reservation. Also the customer service was less then desirable. I Also had to spend a extra 15mins trying to work this out.
The service works nicely, but inflates the actual parking price charged by the parking lot/structure 4/5
I used the service for the first time today to attend the Rams vs Cowboys game here at the LA Coliseum. Spot hero’s price for my spot was $113. This is reasonable for NFL parking around here as I have seen 200$ signs every game. however when I arrived at the lot, I found the actual parking prices set by the parking lot owners was $100. I’m not exactly bothered by this as if it werent for this Spot hero service, I wouldn’t have know about this Parking lot. I’ll call it a 13$ parking find commission lol
just warning you all that what you pay for on the Spot Hero app will most likely be an inflated price of the actual cost to park.
In N Out privileges 2/5
Overall the App does what it is supposed to do. However the Filter lacks a big update and that is to allow the filter for parking with “In and Out” privileges. There is no way the developer wants us to read every single finding to determine if “In and Out” privileges are offered. I might delete the App just because of that.
This app is awesome 4/5
So easy to find parking.
Only comment is the rates are sometimes the same as the garage at the time. It would be better if SpotHero could negotiate better rates with garages.
Great for Saving Money in NYC 5/5
I have used this app so far to park in Manhattan and only wish it was around longer! Parking in Manhattan is ridiculously expensive, however I saved a lot using this. I paid only $8 on here for 4 hours for a spot that would cost more than that for just one hour by going to the garage directly. Thanks SpotHero for an awesome, money-saving product!
Awful-Awful-Awful -Beware 1/5
241 Hanover Street Boston... they never checked my reservation when I arrived and they never checked my receipt when we finally got our car back.... but the kicker was It took them more than an hour to get our car and we called ahead as requested. We went to a bruins game so when we came back we’re forced to stand outside in ten degree weather and wait, and wait, and wait. The valet is run by a bunch of young men who really do not care. Overwhelmed, unorganized, will not do that again!!!
Consistently Great 5/5
By Profit, Inc.
I use SpotHero in downtown DC all the time for Wizards games and shows around the city. In my experience, pricing and availability are always great and the UX of the app is seamless. Both as a customer and app developer myself, I truly appreciate both equally. Great job guys!!
Lot didn’t honor reservation 1/5
Booked through the app only to be turned away at the lot, with the attendant telling me he wouldn’t honor the reservation. What’s the point of this app? If a reservation can be denied, why bother with this service?
Over Charged!! 1/5
Paid in advance for a parking garage in downtown DC on Sunday, Jan. 5. This app charged me $22, only to find out when I pulled up to the garage, the cost was only $11 for an entire 24 hours!! What a rip-off!! If you are going to offer these services, you need to be in tune with the garage itself. Also, the address on the app was misleading. It should have been advertised as 1800 M Street and not 1152 18th Street. While the “1800 M” was in the fine print, it was not where my gps was taking me... Won’t be using this app again!
New Customer but no promo codes 2/5
By Madame T
I looked high and low for a new customer promo code but cannot find one :/
Ripped off 1/5
I never confirmed my purchase and was charged for a spot I never used. What a rip off!!!!
No Thanks 1/5
Paid 35.00 for valet parking at the Hyatt in New Orleans for the Sugar Bowl. It was 1 block away and I thought it would save trouble and time, for there was 80,000 fans there. I maneuvered around the traffic and got to the hotel to find out we couldn’t park there. 😡😡😡 Had to drive 2 blocks in a mess to find another spot. Not worth the time and effort to use this app to find out you can’t use the spot you paid for.
Terrible service 1/5
By Na 2019
I made reservation, paid in advance. However, when I got there, parking lot was full without any notice from the staff prior. I was very disappointed. They refunded my money into my Spothero credit. I later called them to ask how to make transfer from my Spothero credit to my account. But they did not show any help. I dont want to use their service any more. So I dont want to leave my money in the Spothero credit.
Easy Peasy 5/5
By Westchester Rick
Spot Hero takes all the stress out of wondering where you are going to park when you travel into Manhattan
Love SpotHero 5/5
Always able to get good parking spaces close to the venues. Reasonable prices.
Best parking app! 5/5
SpotHero has been an ideal parking locator and or go to app! Easy to use and both time and money saver.
Too Buggy 1/5
Downloaded this app for the first time and attempted to use a referral code, but it kept giving me a cryptic error that I couldn’t get rid off. That was strike 1. Strike 2 was the slew of error messages I received when attempting to add the parking pass to my apple wallet. Not a great start.
Be careful if you have multiples 4/5
I have multiple cards and cars in the account and sometimes make a reservation under the wrong card or auto. Just be careful! Other than that...I live it. It has saved me money and ensured I have a spot on busy days.
NYE in Chicago 5/5
The night prior to going downtown I looked on spothero and was able to find convient overnight parking a block from where I was going. I was very happy that I was able to reserve the night before for less than it would cost me to take the metro downtown and use Uber to get to my final destination. I will be using more in the future.
Rams Parking near LA Coliseum and Anthony 5/5
My son & I have had a few opportunities to attend sporting events around the country. For his birthday, I got tickets to his favorite team, the LA Rams and quickly realized that parking near the coliseum was a nightmare. And if you aren’t a season ticket holder, you’re out of luck. Taking the metro link would mean 1/2 the day on the train getting into downtown. I lucked onto Spot Hero and found a lot 1/4 mile away from the coliseum. So I booked it. And Anthony was AWESOME! So kind and made sure to aske our plans for the game so he parked us appropriately. He was helpful getting us out of the lot AND gave us easy directions to the freeway. If I return to an event here, I’ll book again and I’d highly recommend him to others. I’ll be using this app again for other events and travel!
Big flaw in this app 1/5
By Mr. Conductor
I used this service for the first time to park in a garage next to 30th street station in Philadelphia for 8 days. My train was due to arrive at noon, so I scheduled the pickup time for 2:00 just to be safe. Unfortunately the train was over 3 hours late, so I was overdue to pick up my car. I figured I could drive up to the gate, scan my QR code again and it would charge the extra time to my credit card and let me out. At least, that’s the way I think it ought to work. No such luck! I had to call the garage attendant, get out of my car which was blocking an exit lane, walk to the window in freezing weather, pay the extra amount, walk back to the car, and insert the new ticket to get out. When my train is that late, the last thing I want to do is waste another 15 minutes figuring out how to get my car out of the garage! The developers really have to think this through better.
Quick, Easy, Amazing! 5/5
I’ve used this app numerous times before leaving a review. Every time I use it, it has saved me time and money. No more circling around, looking for an open spot. Reserve a spot close to where you are trying to go and SpotHero does the rest. Last week I parked to go to Shedd Aquarium, and when I was leaving the barcode kept reading “error” at the gate when trying to leave. I called the attendant and gave her all my info from the app and she let me right though -only hiccup I’ve had. I love this app and use it frequently. I have also had family members download it for when they are in town visiting. Great work devs!
Not very good at suggested parking or following rules. 1/5
By General Putnam
So I go to park where this app had as the closest to my venue. It was a mile walk in the cold. My date was very mad at me to say the least. On top of that I provided my tag number in the app and it was listed in the confirmation email, however when checking later I realized my tag was no longer listed for the parking and my vehicle would be towed. So I had to run back and move my car. Not happy.
Fantastic customer service! 5/5
Yesterday when I arrived at the parking garage that I had reserved, they told me it was full. Luckily I found another space. But the original garage charged me anyway. Today I called Spot Hero. I did not have to wait on hold and spoke to a customer service representative immediately. She were very apologetic. I emailed her a screenshot of the charges for both garages. She immediately refunded my money, plus gave me a credit for the future. The whole thing took about seven or eight minutes. By far the best customer service experience I have had in months.
Terrible would not recommend 1/5
I purchase a spot from the black hawk garage in Chicago. And it was $5, but when I had to leave it charged me $24. I’m very upset with spot hero for not keeping its word. Instead I gotten scammed.
I would not recommend this App and I would appreciate if you can reimburse the $24 I paid for parking.
What a great tool 5/5
A must if you’re driving into a congested area
Difficult to use and awful customer service 1/5
On multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response.
As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application.
Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again.
Save $$ 5/5
By Naper Folk
Prior to using SpotHero we were paying full price for downtown Chicago parking. This app has paid off in great parking all over the city!
Don’t waste your time, money. 1/5
Much cheaper parking easily found much closer to my destination.
Great Customer Service 5/5
Had an issue that was out of my control and they fully refunded me the money. Also, a great app in general.
Very useful app and saving $ 5/5
By ZhiQing Yao
Should have known it earlier
Make a proper iPad app. Thanks.
Easy parking 5/5
By Ellen DB
Since I began using Spot Hero my parking stress has been eliminated. It offers parking all over the city and the rates are significantly less than the listed rates. The garages have been great and the staff polite.
Easy and Convenient 5/5
I love the parking savings!
Best app ever
Current version broken 2/5
By another Tay
“Couldn’t parse the returned JSON!”
Hard to park when the lot doesn’t exist any more. 1/5
By Rob Laz
Booked the spot only to learn the lot was long gone. I am sure I am not the first person to have a fail at this site location. Need to keep locations current.
Great experience 5/5
Spot Hero makes going downtown Chicago more enjoyable. Also, I love that Spot Hero Support is readily available. For example, I called the support team to help me find a parking location close to my destination. I picked one much further. Another time, promo code didn’t apply to reservation so I called and the team resolved the problem. Spot Hero is my Hero!!!
By urban chicago diva
Spots are easy to access. Problems are few but easily resolved with customer service reps who are more than helpful. Love this AP. Love this service.
By Jim Peek
No matter where we go,SpotHero makes it easy and quick to find the cheapest, most convenient place to park.