SpotHero- my Heroes (and heroines)! 5/5
By Raging Scotsman
Just spoke with Jackie, who helped me arrange parking for my 1st-ever CA trip. W_O_W! Every time I call SpotHero support I have a great time- their peeps are so HAPPY! The SpotHero folks are my ideal version of what defines “excellence in customer service,” without a doubt. Jackie was super fun today, June 22nd, at 1:15-1:30 pm. I am definitely motivated to continue doing all my parking business with SpotHero, and completely satisfied with every aspect of their business.
Where do I send the donuts? 😁
Love it 5/5
Great customer support. I had one issue and was resolved immediately. I always find good parking and they are always reliable!
A bit more inconvenient than convenient 2/5
By Slyn B
I reserved a spot in DC using the app because the website of the boating cruise recommended it and gave code I could use as a discount. Unfortunately when I reserved the spot, the promo code line never showed up so I couldn’t obtain the discount. I thought it was unfortunate, but not a deal breaker. While heading down to the parking space, the directions on the app were incomplete. It took me to a place Beyond the parking lot and I spent 20 minutes driving around. When I finally found it, I pulled up to where the parking attendant was, only to have a lady constantly honking behind me and then being told by the attendant that parking was off to the left.
When I parked and walked back to the booth to get my ticket, the park my attendant did not seem to know English very well (wrote down incorrect letters when I gave him my last name) or what to do with my reservation through the app. There was not any instructions anywhere, either on the app or on a sign at the parking lot regarding using this spot that would make it easier. In hindsight, it would have just been easier to pay the $3.00 extra bucks and save myself all the hassle of trying to figure it out. I would recommend that clearer instructions be posted on the app or that the parking lot for 690 Water St. SW - Wharf Lot not be included. I am positive the people who have their entrance to their private parking lot do not appreciate always having it blocked by others trying to figure out where they are supposed to park. (One resident was honking and yelling words out of her window because the private parking lot was blocked by myself and others trying to get their ticket to park). Overall, a very frustrating experience for a few dollars.
Works better than other apps 5/5
It’s been a lifesaver - the descriptions are accurate - as far as where to go, how to easily find the garages, details about them (hours, staff, valet or self park, covered or not, etc). I use this for my daily work commute to find the best deals and love the fact that I know exactly where to go once I start my trip. This has been one of the most useful apps for me.
Very Disappointing Experience 1/5
I liked the idea of SpotHero a lot, but when we got to the parking lot that I had reserved and paid for, the parking lot did not exist. It looked like the parking lot had been closed for some time. We drove around a couple times to make sure but after realizing the parking lot wasn’t open, I immediately called a representative from SpotHero. While he was extremely helpful and apologetic (and helped book another parking lot for us), I was very disappointed that SpotHero did not catch this error earlier, as this caused a lot of stress. We came to the city for a concert and we were almost late to it because we had to spend extra time figuring out our parking situation when I wanted to avoid this from happening by using SpotHero. We were lucky that we left a little early so we didn’t miss the concert, but unfortunately, I am not sure I will use this app again or recommend it because of this poor experience.
Happy Chicago Customer 5/5
By RK Chicago
I've been using the app for a few years now and have been very happy so far. I've found cheaper alternatives to other parking options for many places using this app. Locating a garage is quick and easy, and the intergration with ApplePay makes the transaction simple. One word of advice, since they added intergration with calendar events, it's important to check the start and end times to make certain your desired time frame is covered. It's easy to edit the default entry/exit time, and it's easy to dismiss that feature and just book parking as you would normally. I've been able to change entry and exit times after my initial reservation when needed, and not had a problem so far.
Wonderful option for finding & reserving parking in Chicago! It worked flawlessly for me the two times I used it. The price was even better!
A delight to use to find s Parking space. 5/5
I work Downtown Brooklyn in MetroTech and for health reasons I couldn’t deal with our Subway System.
I found SootHero and I saved a lot of money. Sometimes I used the app at the
Last minute. I’ve never had a problem. I highly recommend them!
Great service - use in downtown chicago several times each month
Parking in New Orleans 5/5
1st time user, awesome service so close to hotel and could come and go as I pleased with no tip!!!
Very useful parking app 5/5
I am new to USA and have got immense help using SpotHero to get parking slots at great prices when we visit NY city. I recommend it to everyone I meet
GREAT APP 5/5
By city girl+frequent user
The app is great!!! Any problems I have are with the garages in NYC which sometimes try to rip you off. Make sure you are at the right garage first off before you leave. Make sure you are not early or late bc you’ll pay dearly just like you always will - even if one minute late in nyc garages. Customer service for SpotHero have always answered immediately and have been incredibly helpful and have refunded me for any mistakes by the garage or even a mistake which was no one’s fault like my car being too tall to fit down the ramp. Parking in the city is a breeze now.
This app works flawlessly and it’s a huge savings in both money and time.
Poor customer support 1/5
I had a problem with the app - times shown were off by 4 hours. I contacted Spothero’s support and it took them over a week to respond. And the answer they provided was useless. It was as if they paid no attention to the content of my message. I followed up with a second message and had absolutely no response. I have since switched and use ParkWhiz exclusively. They’ve been great. Moreover, many garages use ParkWhiz and not SpotHero so I have to thank SpotHero’s lousy customer service for leading me to a much better provider.
Great app 5/5
By nyc infrequent driver
Very easy to use and convenient. I have saved tons of money using this app.
Kept revising my parking times 1/5
I tried to book a parking spot from 3pm-11pm. The app kept saying that it “upgrading” my hours to give me extra hours when in reality it wasn’t giving me any extra hours but was changing my hours from 7am-3pm. There was no way to decline the upgrade. Worthless!
Pop Ups 3/5
The pop ups are taking up too much space on my phone screen and it’s very frustrating.
Misleading pricing for events 1/5
SpotHero does not honor quoted pricing for events that appear when searching for nearby parking. If you select the event and book parking, you will have to pay more when exiting the garage if you arrive at the parking garage before the scheduled start time the event. If the event start time is 8 pm and you park at 7:45 to allow time to get from garage to the event, SpotHero will charge you extra. Convenience feature is a scam.
Fraudulent pricing 1/5
By L Story
Booked parking for theater for which SpotHero had preset time slot corresponding to show. Up charge to exit garage. Rep said it was because we entered the garage before 7:30 - the time the show started! Parking was 25% more than advertised. Rip off.
Great Customer Service 5/5
I tried using this app for the first time the other day, as someone new to city living and the abundance of parking garages. I panicked when the scanner wasn’t working (it was after my reservation had started, Im pretty sure I just didn’t follow the instructions and held my phone too close) I grabbed a regular ticket since I saw a sign regarding validated parking and figured I’d just cancel the app reservation.
Alas, the lack of decent internet in the movie theater I was in prevented me from cancelling the reservation and my parking wasn’t able to be validated because I was there over 5 hours! (It was a double feature). So, ended up with $34 out of pocket parking expenses for an expected $8.95 spot. Whoops.
In the hopes of recovering some of that loss, I contacted customer service who got back to me quickly and requested a receipt or credit card statement with the amount I spent at the garage. Stupid me threw out the receipt at work and paid at the ticket machine using cash! So I just requested a refund of the $8.95 if they could manage it, and to my surprise they not only refunded the reservation but put a $16.05 credit on my account to cover the difference!
I’ll definitely be using this app next time I need to use a parking garage, hopefully this time with more successful scanning ability on my part haha.
Held captive in a garage 1/5
By spot hero pitfall
Literally trapped in a garage for over an hour. Paid the agreed upon amount in advance which was fine but then had to pay a ransom to get out of the Chicago garage we were stuck in. Customer service(a joke) disconnected us 3 times and kept reiterating we weren’t at an exit. During the time we were stuck we watched > 50 cars exit the garage. The worst app of all time!!
Pretty useful 5/5
If u live in a busy city where parking space is premium (and pricey), using an app like SpotHero is a must! I strongly recommend it. Pre-booking a reserved parking space, paying in advance and having the option to extend the parking period is super convenient! Kudos to the SpotHero Team 👍👍👍
Terrible first use. 1/5
No code was sent. Full price was charged without promotion deduction. C/S didn’t want to credit credit card, only credit (and not complete promotion amt) to future use. NOT HAPPENING. Disputing with credit card company.
Don’t arrive a minute early or leave a minute late 1/5
Twice I have arrived a minute or 2 (no exaggeration) before my expected arrival time and learned upon leaving that I was being charged an extra $11. I could not leave garage until this was paid. So much for convenience.
I reached out to support to send receipt for reimbursement, but was not contacted for a month and never refunded. So much for convenience x2.
No spots available 1/5
We were attending a Sox Game and reserved a spot at the Marriott!
Upon arrival we were told they had no parking spots! We explained that we had already reserved and paid for our spot...
“Take it up with Spot Hero” was the response!
Tried calling And emailing Spot Hero,
no response! Now trying to get a refund.
No more Spot Hero for us👎👎👎
Overcharge you 2/5
It tends to charge you more than the parking place actually charges you. It’s annoying
Stellar customer service 5/5
By Tall Tip Top
I hate looking for parking, and like the certainty of knowing exactly where I’ll be parking and the rate. SpotHero, with its discounted rates and great directions (including photos, especially useful in downtown Chicago) is a fantastic tool to solve those problems. Recently I had an issue where I couldn’t use a pass due to a street closure; even though I used the wrong forum to report my problem, SpotHero found my complaint and refunded the fee. Pretty impressive!
Dishonest and communication issues 1/5
Spothero has serious communication issues with some garages they work with, as some garages try to use Spothero to lure temporary customers in for possible converting them to permanent with the garages, whereas Spothero appears to be not aware of such intention hidden from their website.
One such garage is on 950 OFarrell St in San Francisco which I did monthly parking twice. My first reservation at this garage was for only 1 month parking, but the garage manager asked me for extra hidden 35 dollars to leave Spothero and join them for permanent parking. Only until after I told him this is dishonest because I didn’t see such mentioning on Spothero when I did the purchase, he reluctantly handed me my parking pass.
The second time I still didn’t see such mentioning on SpotHero’s website and their parking pass when I finished the purchase for another month. But then I was treated by the garage attendant as trying to steal the 35 hidden fee from them when I needed my new parking pass. SpotHero’s customer agent wasn’t helpful as well, when neither the garage attendant nor I myself could find the mentioning of the 35 hidden fee from my Spothero parking pass. What is worse is that I only got to be notified by SpotHero’s CS agent when I was already frustrated about this situation, that my second reservation for another month of parking, was set to recurring charge automatically without me aware of it, which matches what this certain garage tried to talk me into, but again was not displayed anywhere on Spothero when I finished the purchase.
don't trust it! 1/5
I paid for parking using spot hero and received a parking ticket. The app claims your license plate somehow prevents tickets, but that is clearly not the case. It's worth the extra few bucks to just pay in the lot so you've got something on your dashboard. At least in Denver. Maybe it's more reliable in other cities. But I'll never use it again.
Great App 5/5
Convenient, easy to use. Requires better incentives. 4/5
While the SpotHero App is convenient, easy to use and has proven quite helpful in locating garages in unfriendly visitor parking Boston, I find that the incentive for use is not as great as anticipated. I thought there would be better garage pricing advantages and what I am finding is that the parking timing is slightly extended at the same garage offered pricing, i.e. instead of an exit time of 8:00AM it is extended an hour to 9:00AM for the same o/n pricing. That being said, the app is helpful thus my 4 Star rating.
Love it! 5/5
I drive in NYC. This app finds parking closest to my destination, gives me options and books the spot.
I have cancelled plans at the last minute, no problem. The funds are either credited to my SpotHero account or refunded to my credit card.
Refund policy is A++ 5/5
I reserved a spot a day before a baseball game in a large city. The game was postponed due to weather. I figured I lost my money with the SpotHero Reservation, but when I went to cancel and a couple of clicks, SpotHero fully refunded my reservation!
I almost never leave reviews, but this deserved thumbs up all around 😃
Pulled up booked a spot and no room 1/5
By unhappy 007
We t into the city today, made reservations so It would be easier to head to a show.... I pulled up and they said there is no room for an suv.... wait a second first off I have an explorer and the car in front of me was a Honda Pilot Whixh was bigger
I could not believe he told me to leave
So basically I would like my money back for the spot I paid for.... and when I paid for it it stated what kind of car I had
Great customer service 5/5
Every time I go to the city I use this app to find the best parking. It has never disappointed and my friends agree with me. I once had to call to customer service to cancel my reservation and the app has a built in support to chat with a customer service rep. They refunded me when i told them i no longer needed the parking. I highly recommend this to SF and other big city residents.
Got a parking ticket thx to SpotHero 1/5
Paid ahead, didn’t park on reserved parking and found a parking ticket when I got back. First time using it, probably last time as well. There is not even a way to reach out to their customer service.
Unable to get out of parking deck without paying twice 1/5
I will never use this again. It seems like a scam. No one answered the call button to accept their code and I had to pay twice to exit the parking lot. NEVER AGAIN!
Double Charging Ripoff 1/5
Don’t bother using this service. You go thru all the proper steps to make a reservation and pay ahead of time. Only to get to the exit and there is NEVER an attendant to give the codes or redemption too. You always have to pay again on the spot that get out and get ripped off. Use Parking Panda or others. They have their act together for parking redemption.
SpotHero was seamless at the parking terminals 5/5
Thank you SpotHero for awesome parking spaces in the busy streets of San Francisco. You made our day!
App is CRAP 1/5
App can’t even find a parking lot that it has signs in.
For using it the first time 5/5
I used it for Memorial weekend, I have three children and at times they don’t want to be walking all the time. I was absolutely satisfied it gave me distances from Navy Pier to the parking and so easy to use in and out without any problems.. will recommend to anyone that needs to find parking close to your location and the price was amazing.. some advice make sure you give yourself enough time to come in and out so that way you can avoid extra charge or any confusion. Will definitely use this again with out a doubt..
Thank you 👍🏽👍🏽
Horrible experience 1/5
Stressful and inconvenient! I booked 2 spot hero reservations last weekend and when I arrived at both garages, they turned me away for being fully booked. I was traveling for a race and needed to beg the people at the garage to allow me to park there so I wouldn’t miss the start. The process took over an hour. I would be able to overlook it if it was a one-time circumstance, but this happened again at another garage!!
Bring back the “favorite” feature 3/5
This would be five stars but somewhere over past software updates, the developers chose to remove the “favorite” feature on the app. UGH! It got replaced with “Quick Rebook;” which would be cool if you can edit the time. But you can’t.
The favorite feature was convenient. It allows you save garages you liked. Period.
So for long time frequent-users (user over a year; in apps world that loyalty), like myself, who thinks you guys are the best thing since the discovery salted-Carmel flavored ice cream, not having the “favorite” feature or “rebook” without “time edits” is a major setback. Please reconsider.
SOOOOO HELPFUL!! 5/5
THANK YOU SARAH @ SPOTHERO!!!
Probably the best costumer service I’ve received in years.
Download this app right now!! 5/5
By David K. Spothero Fan
SpotHero is my favorite transportation app. Shows me where to park, usually gets me a great deal, and provides amazing customer support. Download SpotHero before you park your car in the city!
Broken App 1/5
By AA Exec Plt
Broken - App doesn’t work, website doesn’t work, phone says to leave a message after 12 minutes on hold. Hero? More like villain.
Friday holiday screw over garage empty misdirecting to other lots for higher price 1/5
Park in same garage everyday so now the Friday before Memorial Day I can’t reserve a parking spot in same garage. I had to take the ticket which is higher cost when spot gives a better rate. I park in the garage and it is totally empty. Your app and its relationship with these garages and lots are cheats looking for cheating you customers
Wrongly charged 1/5
Paid up front for a single month of parking and they billed me again mid-way through the month. Crap company
Best way to Find parking in Chicago hands down! 5/5
By Mark L SH
Really easy to use. Pre pay and purchase parking in Chicago, SF, NYC and DC! I love this!
Really reliable app, use it all the time with few or no problems. Great company too.