Due not use square 1/5
By jaymiller1234
Stay away from this one should get - stars
So sorry I used square
HORRIBLE!!!! 1/5
By JimmysJoes
STAY AWAY IF YOU ARE A MERCHANT!!! VERY BAD CUSTOMER SERVICE, THEY CAN PICK AND CHOOSE WHEN THEY WANT TO SPEAK TO YOU, WILL HOLD FUNDS WITH NO EXPLANATION OR DIALOGUE. ALSO, THIS IS A BREEDING GROUND FOR CUSTOMERS TO SCAM YOU OUT OF MONEY AND SERVICES. THEY DO NOT CARE OR TRY TO HELP WHEN A CUSTOMER LIES. I PROVIDED EVERY BIT OF INFORMATION AND STILL I ENDED UP LOSING. THEY DO NOT CARE!!!! STAY AWAY IF YOU CARE ABOUT YOUR MONEY AND BUSINESS!!!!!
Keeps force closing 2/5
By kalisjewels
I don’t know what’s going on but the app keeps kicking me off without notice. Once I scroll or try to do things, within 5-10 mins I’m gonna be kicked off. Please fix
Please make a few changes 3/5
By SmalBig
I use this app for my business, but would really love if it added two options that would make it perfect:
1. The ability to create an estimate or proposal for a customer before sending the invoice. Right now I do it in two different apps and I’d like to just use Square.
2. Option to take and reflect a deposit made on an estimate or invoice, to be reflected in the final invoice. The only current option is doing two separate invoices or applying a discount to reflect the deposit, and that messes up the tax collected for the total.
Thank you!!
Works great for my electrical business 5/5
By Lennyov
Never had s problem fees are little high but very worth it don’t have to deal with banks and money is there in seconds !!!
Recommend APP !!!!
Didn’t accept me , no reason 1/5
By Dhisappointed
Could not find out why I was not accepted. App very confusing. I spent a lot of time trying to work it. I don’t recommend it. No tel support
Don’t do it 1/5
By DreadHead_Fred
It’s always a problem with my with my payment never fails then holds your money can’t talk to people one on one do NOT do it
Worst customer service 1/5
By topeastcoast
Very very long wait time for support plus the supports have no idea what they are doing.
Won’t Work With A Protective Case 1/5
By ninja44448888
They tell me that I have to take the case off my phone to read cards and are NOT willing to fix their product so I can keep the protective case on my phone. NOR are they willing to charge only the scan price because their card reader is non-functional. P O S stands for piece of s*** in my book.
User beware 1/5
By farpoint107
Stay away from this app in this company
I’ve downloaded their app they shipped me there square device
I processed two payments from two customers equal and $1650
After they suspend my funds for over two weeks it seems there are endless hoops to jump through and questions to answer
Once I complied to all of their questioning
I was informed that my account has been permanently deactivated
It is been three weeks and I have yet to receive any of my money
They said they were send me an email with find release dates and And email link for customer support
I received a no reply email but no information concerning my phones with no link the contact customer support you call their numbers and has endless loop of automated voice messages that will allow you to do nothing
Stay away from this company
Used them at your own risk
Works ok. Could make it more user friendly 1/5
By huntingirl867
On the virtual terminal, you can easily toggle between locations without completely logging out. I can’t be the only person that HATES this about the app. In order to ‘switch’ locations, a person must complement log out, re-enter log in information, then choose other location. A complete waste of time! You are making it a convenience to have multiple locations under one username and business entity, but make it an inconvenience to switch between said locations. Please fix this.
I-phone compatibility 1/5
By Doona57
Just bought a new phone Xs. The app doesn’t seem to want to work. Any suggestions in why?
Best decision for my small business! 5/5
By Kelleys Kloset
I have been using Square for five years now and couldn't be happier. Steady improvements every month make it better all the time. I don't understand what the one star raters are talking about unless they don't know how to read because from set up to customer support, I have yet to have a single problem.
*Update: This newest update is causing problems. Every time the screen turns off on my iPad, the app turns off. I have to wait for it to come on every time and it starts like it is turning on for the first time of the day every time. Frustrating to say the least.
No customer service 1/5
By NancyEmm
FYI people
There is NO customer support or service you can call if you need help. The 1-800 number doesn’t let you talk to anyone. You can send an email and wait to get a response. Good luck being frustrated
App won’t open 5/5
By Smilegiggle
Absolutely love this app. However for the past 2 weeks I have been unable to open app on my iPhone. Been using my iPad for the time being but it freezes up every now and again. Phone has latest updates.....any help will be appreciated! Thanx!
Worst business practice I have ever seen 1/5
By tlhhs
WARNING ALL BUSINESS OWNERS: Stay away from Square! They deactivated my account today with zero warning, citing a generalized reason with no specifics: "We reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means we cannot accept payments related to your business." When I reviewed those terms, there was nothing in them that was relevant to me. When I called, I was unable to reach a human being. When My website developer called for me, the people she spoke with told her that my account had been deactivated so they refused to speak with me. Talk about a catch-22! No way to dispute the allegations, no way to rectify a problem. Nothing. And this, 2 days before the biggest retail business day of the year!
Shame on you for not have open communication and a way to rectify problems before simply cutting a small business off!
Stay away!!!!! 1/5
By good customer treated bad
This is the worst company ever!!!! Do not use them. I had a customer who’s account was hacked and they disputed a bunch of her transactions and one of them was mine. Square sent me an email saying I had 7 days to respond and give supporting documents that the transaction was approved. I sent it all that same day and they never responded to me they never answered and they took my money the same day. The worst please please stay away. I should of read all the complaints before I signed up. Oh and they canceled my account a few months ago when I never had a single issue no warning just cancelled it. Please read the reviews they are terrible and they will put you in a jam and could care less. They do not care about their customers what so ever. STAY AWAY!!!!!
Slow launch 2/5
By da wen
After new updated on 11/13/2018, the app starting slow to reconnect the chip reader, need time to reconnecting the chip reader very time if after 30 minutes not keep open the app, it’s very bad, before was not like this, need fix ! But I like the square anyway.
Horrendous experience as a vendor 1/5
By Skin and Lash Pro
I would one-thousand percent recommend PayPal here for vendors/merchants. I used Square a total of twice; nightmare. They somehow were able to “verify” an account that did not actually belong to me, and sent me on a wild-goose chase, to try to retrieve my earnings. It took 7 phone calls and multiple emails. I still never received my money. Thankfully it wasn’t a large amount. The whole process of trying to correct their software error is exhausting. They needed a branch manager and contact information for that person, ( I bank online, so it was suggested I drive and find a physical location) and I was blamed for a clerical error “upon entry” versus Square accepting responsibility for a faulty “verification” process that allowed my name and address to be connected to an account not registered to me. If PayPal has figured out how to prevent you from making clerical errors by flagging incorrect entry, surely they can figure it out at Square. Even better, once I decided to simply reverse the transactions, they attempted to take money from a separate transaction to refund the initial dispute, that was tied to another account. It was a clusterfuk. I had to contact clients and ask them to contact their banks; which is just really tacky if you ask me... flash forward, I ditched Square for PayPal. My money now goes straight to my debit card, literally in minutes, they are super streamlined, would never put me through any hoops like Square did, they guarantee your money, they don’t mingle transactions etc... I was a Square super fan, and really was so excited about it, but from a customer service standpoint they need some major fixes. I’m just glad I figured it out right away. They tried to offer me 1,000$ in free processing but couldn’t just refund my 37.00$?! Sorry but that doesn’t even make sense.
Will update to 5 stars when fixed 1/5
By jHamami
While in guided access, in square app, after ~10min iPad will sleep and show iPad wallpaper. When woken, will return to square app, and automatically continue guided access, and none of the devices will be connected. Only solution is to unplug and re-plug square stand. Problem started exactly at most recent update.
Most recent iPad used. Everything up to date. App deleted and reinstalled. iPad restarted. Very experienced troubleshooter and customer/user for 5 years.
Awful!!!! 1/5
By Curt Swanson
Is it possible to rate with NO STARS??? What a terrible experience! After our third charge, we received an email stating the funds were being held till we completed a form that they sent us, which was requesting more information about our business. We have proceeded to complete this same form and provide all the information point of sale requested three times!! Point of sale has yet to deposit the funds into our account!! What a joke! At this point we are issuing a credit to the vendor and canceling this useless service from point of sale! Maybe it should be called “what’s the point of sale” because they don’t allow the sale to happen! I would highly recommend that you stay away from this service and try another vendor!
Bad update 1/5
By THE REAL LION
You guys don't need to update apps by making them worse. Just leave it be. It was good till the last update. Now it's time-wasting. No background refresh anymore for card reader. Takes forever to refresh. It's never been like this since I started using Square.
Was 5 star but last update changed mind 2/5
By Person1001_01
Been using this app for last 3 month was great at first could put total in then when arrived to customer could take payment this last update caused issues with the background part of app now when I put total in and I arrive at customer my total is erased and have to input total all over again. This is really annoying and needs to be fixed ASAP. Once this happens my thoughts will change back to 5 stars.
Horrible and disappointing 1/5
By jennanomous
I was such a fan of Square, I even invest in their stocks. Now that I am using their services they are holding all my funds to verify authenticity. Now, if a person is using your service and you know that you need verification to make all accounts legal, how about asking for all documents required by square during sign up? I would have gladly given you everything then. Do not give me an account and act as if I am ready to go then out of nowhere start holding my funds to. Verify if my Transactions are legal. Which they are and I can provide, and recently sent you all my documents. I am a Florida public Notary and a Minster who is ordained and allowed to perform marriages in all 50 states. I sign all the license for marriages that go directly to the state. What is fishy about my operation? This is an insult and a scam tactic to keep my money.
Version 5.0 bug 1/5
By Chef Nanks
Was using it last night on a older 30
Pin iPad that is not able to update to the newest iOS. Was working fine until a customer wanted to open a tab. After the 5th order added to the tab it would lock up the app and I was not able to use the card on file to charge the person. We had to do some math to add up his tab and do a separate transaction to get his bill settled up. Kind of embarrassing in front of a customer. We run 4 square accounts for our business and normally have nothing but great things to say. We tried restarting the iPad. Logging out and back in, also try deleting the app and reinstalling it. Still not able to close out the tab.
Recent update 👎 1/5
By Owsley9
I'm assuming they don't really test app updates before rolling them out, because ever since installing 5.0 yesterday, the app closes itself out when my iPad sleeps, disconnecting all peripherals. Not fun when you're a retail establishment. Yes, I've reinstalled, restarted, etc. This is a bug that needs to be fixed, yet there's no way to report...so I'll leave this review.
Square screws the user 1/5
By ndjfjedhs
DO NOT USE SQUARE.
I am a tattooer and I used this app for several years. I would assume that certain people have caught on that Square grants ALL of the power to the customer, none to the actual Square user. Several times now I have had people come in and get tattooed, then dispute the charges. There is no way for me to dispute the dispute.
I was warned about this years ago by a general contractor who said he has dealt with the same thing, but on a scale of thousands of dollars.
iPhone 10 3/5
By Cemery01
On the iPhone 10 you can’t save or access tickets.
Dont waste time downloading this app 1/5
By fckaname
Dont waste your time with this app.. after 1 transaction they'll block your account and still have to wait months to release a couple dollars with no customer service help.. there's much better apps for accepting payments
Helpful and quick to solve problems 5/5
By Ivanzbenz
It was my first time ever accepting credit cards and immediately I ran into problems... square said they transferred my money and my bank showed no deposits from them. I chatted with Square online and they moved me up to someone that could answer my question immediately.
Turns out I had entered my bank account info incorrectly so they walked me through the steps I needed to take to resolve my problem and THE VERY NEXT DAY my money was deposited.
My transactions are generally >$1000 so the fee may seem like quite a bit but I would happily pay more for the customer service they gave me. I recommend Square to everyone I know that is looking for a card processor.
Worst product ever 1/5
By Sam first time user
Do not buy this if you are not used to digital transactions and use multiple devices. I incurred a huge loss using this app. The screen was not user friendly. I did swipe customer's credit card but they all were handled as cash transactions because of their stupid user interface. I got confused and clicked the cash and all the transactions went in vain. There was no confirmation message saying that I had swiped the card and chose cash, would I like to continue? It didn't ask and I got confused and chose cash. Being a software developer I got confused, I can only imagine non IT people going through this frustration. Also, I am not the first person to complain about this. There have been lot of complaints and yet the company has chosen to not change anything. I called the customer care and they were of no help.
Fine... until something goes wrong 1/5
By Royal Coffee Mug
Then you’re on your own. It’s actually impossible to get support fixing an issue at this time. There is no number or email address, or contact information of any kind available. You are asked to look through the FAQs and support threads. If what you need is not there, you “contact support,” which takes you through a process to “open a case,” after which someone will email you. The first page of this process, which asks for your location, has been broken for several weeks. There is no option on the screen for answering the question, so you’re unable to move on.
I’ve been receiving an error message at login ever since I switched phones, so I am unable to get into the app at all. Meanwhile apologizing to all my clients for not being able to take cards currently. So I search through my old email records to find when I had successfully talked to Support once before, and send a message to that address explaining my situation, giving all the required details, asking for help. Their response is “you’ll have to open a new case.” Okay. I reply that the Paige for opening a case is broken. Over a week later, no reply. I can’t even believe how ridiculous this is.
No International 1/5
By aerialbear
US use only. It doesn’t accept Visa or MasterCard handled, example, Spain or Deutschland tourists. It doesn’t accept even US cards if you swipe em outside of USA (app ask for location). The app is good for use locally, when one villager sell diner table to the neighbor, but not good for international trade.
Never use this 1/5
By MSIFan101
Terrible un-userfriendly app. Terrible customer service. Look elsewhere
Great for small business 5/5
By Sashe Sp
I am using square (point of sale ) since 2014. I have small cleaning company .
Early this year (2018) I open another company (Delivery) and I had to put a lot of money in order to make things work . I got in little debt and I had hard few months. Running out of options I contacted square and I got loan. Loan amount was based due to strong history between me and square . This helped me out a lot ., and did not impact my credit score . Of course there are fees like in any other financial institution .
Thank you square !
Worst customer service!!! 1/5
By cm401974
They are withholding my funds without telling me why and there’s no one to help me!!! I’ve emailed and sent messages with no replies!
Square not worth it!!!! 1/5
By elle225
I would give zero star if able. A friend raved about Square as I am trying to start a business. Ive tried multiple times to order readers. Each has been declined for generic reason. I emailed Square as they have no phone contact info. I received response saying my bank declined the purchase which is bull. Would not recommend this service or app!!
Top Ten Apple: Square 5/5
By EarthRotate
Free Reader enabling home, sales, items, employees, customers, appointments, capital, invoices, virtual terminal, gift cards, loyalty, timecard, payroll, online store, account & settings, software overview and support center. Plenty functionality, learning centralized, fast easy convenient progression beginning business.
I can’t get either the app or the website to work 1/5
By tracemeek
Logging in to the iOS app, I get a message “Login Failed You do not have access to Point of Sale for any locations.” OK, so... how do I go about requesting or getting the necessary access? I can’t do it from the app. Deleting, re-downloading the app and restarting my phone don’t help.
Receipt problems 1/5
By koffeekim
Today’s update did not fix the issue of being on the receipt screen and typing in the email or phone number and the keyboard screen covers what the customer is typing, then leaving no way of seeing if the customer is typing incorrect letters/numbers
Receipt 1/5
By CaitlinCooking
When the app updated there is no way to see the email you are typing as you are typing it. Very frustrating!
Bug needs fixing 2/5
By CA member
when i type in receipt information, the screen does not move and the keyboard covers the space
Terrible Customer Service 1/5
By ABS1986
They purposefully make it difficult to contact them about anything regarding customer service. You can’t even call them to ask questions unless you’re already a customer - I had questions before downloading to ask them in order to determine if this was the right app for me and my business. Also, my friend told me that because he referred me, we would both save $1000 in processing fees - I assumed at some point during the sign up process, I’d have to enter a code he gave me. Well apparently, you don’t get to enter a code, you have to sign up through some link they’re supposed to send you - it’s like they make it difficult on purpose so they don’t have to give anyone the referral discount. Tried contacting the company directly on twitter, and it usually takes them 45 min-1 hour to respond so messages. Extremely disappointing. I can’t express my frustration with this app enough.
Can’t update my business info in iPhone app 1/5
By Boonebiscuit84
I’ve tried a thousand times to update my outdated business info in Settings, to no avail. My logo, receipt screen photo, WEBSITE, even email address is outdated and I can’t update. Annoying! Updating now hope there’s a fix
Read the reviews! 1/5
By Buckwheat409
Glad I read the reviews. Was going to continue using this app for personal business but after reading all these horrible experiences I’m stopping before this happens to me. I’ll be warning everyone else I know to stay away. Not worth their lack of customer service and horrible business policies. Going with PayPal fully. I always reach someone and their customer service has always helped every time.
My customer disputed the payment ! 1/5
By Frad company
Square company’s customer service is so poor! They do not care about people who have private businesses!
I charged a customer legally! Than I realized that the customer disputed the amount than square deactivate me !
I emailed them they never responded the reason of deactivating!
I’m so sad how this company closed my account as a good account!
Fraudulent disputed from the customer!
Loved square for several years now 4/5
By jakeypoo2u
Only thing I can complain about is when customers are putting in their email for a receipt it doesn’t show them what they are typing.
Needs update 4/5
By Studmuffin54
Please update and fix the app. After you charge the card, customer cannot see the email or text. The keyboard Hoovers over the text.
Btw: I love using square. I’ve been a happy customer for about 7 years and counting
No customers service 1/5
By Dal deserto
I call them Because I wanted to change my stand with the new one, I also asked to negotiate the fees because I process A LOT! Never been called back...
