Owner 1/5
By CrisisPanda
They changed there tip line , now it ducks
Extremely slow 1/5
By Rob in sj
Recent update causes app to be extremely slow. And they removed delete/backspace button when entering price. So when you type incorrectly, you have to press “C” and start over instead of “<“. Which occurs more frequently due to lagging response. Also update removed most frequently used prices. Shame.
Non working chip reader 2/5
By griding my teeth
My chip reader doesn’t read the chips majority of the time I have reset it numerous times, but still a problem. When I swipe the card reads it half the time, have enter manually so I have to pay high fees. This problem just started as the pandemic happened ?
Square Rocks It 5/5
By Deborah Bailey
Easy to use, reliable, flexible. We use the terminal, the register, the stand, KDS, and take all our orders on iPads. Square Online, too. The reliability is really critical to a busy but tiny business that cannot afford mistakes. The ease of use means the whole team can use it with no issues. Thank you, Square. We could not do without you.
Keeps crashing 1/5
By wjchakdjhfhw
Keeps crashing....please fix!
I opened my Cafe Today!! 5/5
By @ocean.beach.cafe
New cafe that opened today and I love the ease of use! @ocean.beach.cafe in SF!
0 stars! 1/5
By llngrte
I’ve been working on trying to start my business since September and had trouble transferring money from square to my bank account. Customer support STILL won’t help me and the money I transferred months ago STILL has not reached my bank account. Will definitely be taking legal action and promoting my story on social media.
DO NOT USE - FIND OTHER MEANS 1/5
By teeders1
This joke of a company works like prepaid credit card companies do. They charge for everything, put funds on hold “for review” dont tell you they are doing this nor do they respond to emails provide status updates. Oh and good luck trying to call them. Their business model is a joke.
Not what I hoped 3/5
By Cellar1672
IIts the reporting that I have a problem with. Only reports a sale to QB Instead of the items so no tracking,no inventory management system or vendor system, may return to our old system
Yarn makers 5/5
By yarn makers
Square is a great way to sell our yarn
Bad customer service 1/5
By Raim88
The lady Ava was not helpful at all. She had an attitude. I thought square was a good app, with good customer service. I was not expecting to be treated in such manner. There customer service is awful. It’s no need to be answering the phones or have that type of job and not be able to help for one, then have an attitude for two. Also Ava hung up on me, because she told me to type in the box to answer a questionnaire, it’s nowhere to type, every question required me to upload picture documents for proof. I was also told if I don’t like it refund my customer and get my earnings with another card payment company.
This is the best thing ever 5/5
By 2 birds ranch
Superb
to get 5 stars 4/5
By iamtellingthetruth
make it easier to move between locations on the app. presently one has to log out and then back in and it takes too many clicks. should take less than 5
Thief 1/5
By u5gh'gf
Stole my money and won’t release it
I love this App 5/5
By sjnotaryservices
I l
New client 1/5
By timeless roofing
So after only two transactions with this credit card processing company they put a hold on a $6000 transaction. As a new business it’s pretty ridiculous that they would flag me and told me to wait two business days. I called support and after asking for a supervisor she told me that she was the highest that I could go and then if I needed to leave the company than I should. She did not value anything I had to say but was somewhat pleasant. Her name is sky and I’m very displeased with this company as of now. Will probably be switching to QuickBooks or another service that can provide me the proper customer care needed.
It take too long to get the founds 1/5
By will hilliard
Too much interest 3.66% is too much.
Great and convenient 5/5
By brber#1
This square has made my business look and feel like the big boys.
Fee 5/5
By drcmmin
Love everything except the fees.
Review 5/5
By DJext
The absolute best way to keep track of business transactions.
Love Square 5/5
By art business owner
I can check everything about my business. I have a retail store and I do art festivals. I can remotely check on what’s selling at my store while I am selling at the festival’s.
Receipts Issue 5/5
By Gainesway1
You guys should make receipts like the invoices. I work on the go traveling from house to house. When I record a payment there’s no record off the location of that job. The invoice and receipts section should be the same. Thanks!
Square is like my secretary. 5/5
By Donodree
I love this app. It takes the guess work out of the equation. I’m extremely pleased .
Good 5/5
By yanely_spamzzz
Good
Excelente 5/5
By tunnel supermankets
Perfect
5star 5/5
By henrya5
Great for business!
Racist account reviewer! 1/5
By Construction2
I’m a contractor and billed a client for a skylight and aluminium kitchen window. Payment was held for 5 days then I was told to upload the customers driver’s license and card! Upon doing so I receive a call I’m in violation of payment rules 3 and 22 which encompasses escort services and illegal activity! This after the drivers Li scenes shows that she is an Asian female! The client is a tax consultant! This is very racist!
App crashes 2/5
By thenaber
As soon as you open the app it crashes. I tried uninstalling and reinstalling, restarting my phone and nothing. The app just keeps crashing.
I’m using the latest iOS 14.3
Hope this gets fixed.
Best thing that ever happened to my business! 5/5
By Om2Ohm111
Square is absolutely the best thing that ever happened to my small business on every level!
I have used this business tool since it’s birth and it has been incredible to witness how much it has evolved in so many ways. Square always seems to intuit exactly what business owners need at the perfect time!
As my business continues to grow and thrive, I’m thrilled to know that Square is here to assist my success.
Luminously,
Sheri Rathburn /Om2Ohm
I will not support an anti free speech CEO 1/5
By mommiesrock
App deleted and business no more. They aren’t something I need to live. I am a customer and have the right to smoke this company by not supporting them. See ya Comrade Dorsey. I’ll refuse to buy from a company using your service. See ya Dorsey, Comrade. And to Apple. As soon as I can switch from only two monopolies controlling app stores you are gone. F all you nerds. You only want your way and it doesn’t work like that. That’s not free enterprise; it’s collusion and anti American. F you again.
Can’t talk to anyone 1/5
By Quin/savannah
Can’t find my year end sales
Can not contact Square with a deposit problem 1/5
By Gertful
I took a master card payment a week ago and it has NOT deposited into my bank. I can’t login to my square because of a password issue. I can’t talk to a representative because you have to have a customer code only obtained after you log in to your account which i cannot do because of the password issue
I am frustrated and on line chat can’t help with the issue. It is a large deposit
READ BEFORE USE 1/5
By Jvaldes0710
I’ve worked for many jobs who used square and never heard anything bad, I started my own business a few weeks back so obviously I went with square, my first 2 transactions were no problem, one for $200, another which was a full house wash (I own a pressure wash business ) was $1000, ok no problem, then a big one came with all the paperwork and ID needed to verify his identity for $7000, he owned an apartment complex and needed roofs and driveways cleaned, he offered to pay with card I had no problem with it, coming to find out the next day my account was deactivated and my money was on hold for 90 days because I went from doing small jobs to a big one all the sudden, which is what small businesses thrive on and wish for, I have a 2 year old, and a baby on the way, things like these to happen should be illegal, it’s embarrassing to tell the costumer what is going on. So don’t use square there are many different applicatikns to use but square is the most known.
Rating review 3/5
By Jazzyone181
It’s terrible it takes 5 days to get your money. I would like to discontinue using square.
Bugs when calculate tips for split ticket 1/5
By Chaomengmeng
The bug has been there more than 3 month. I don’t know what the testing team is doing. The software quality control is so bad.
Luz Toledo 1/5
By zul1961
You took and December 2020 you gave $550 back to One Of My Tenants who broke the lease he was only three months and he signed a lease for a year how dare you to give back my money without contacting me so I can explain my side of the story so he gets his money breaks the lease and I lose out it’s sad I’m going to look for a different way of getting my rent and my business going with a different company if I don’t hear back from this company Square and answer some questions young man just breaks the lease and it’s OK with you because it’s not your money he didn’t even give me deposit he ruined my apartment with holes all over the walls three months that’s all he lived in my unit that’s not fair
Rate 1/5
By Keri'sMan
Was OK in the beginning, but starting to become a hassle. When I signed up I told them I needed a square magstripe reader for when I do my yard sales, and for my antique sales for customers that don’t have cash, had a good day, sold a lot of stuff and they freeze my account!!Not understanding why they’re doing that, they want me to send them a business license..A business license, for what? Yard sale purchases? just waiting for them to release my funds, and I think I’m done with square..
Fees 3/5
By JF-E
Fees are excessive
Why hasn’t anyone responded to me emails and where’s my money 1/5
By Metiffany1
I’ve been reaching out to this company for over a 3 months about my money and still have nothing in my account. Like the person above you e taken over $200 from me and yet to return it. I’ve been emailing and still no one has gotten back to me why? This is very unprofessional to not have even given me an answer to why you’re STILL holding my money even after your so called release date. I would like my money please. It’s covid and I have bills and a family
What is the time limit for chargebacks? 3/5
By 42kings
I want to know, how long you can go back in time for charge backs?
Love it 5/5
By Livewiredasire
Love this app for my small business. Only thing I can suggest is make it where you can transfer a portion of funds to your bank.
Receipts 3/5
By RJamesClothing
How can I set my square system to print a receipt on every transaction. Often it doesn’t and I have to go to transactions and print a “new receipt”. It takes too long when we are busy.
Square 5/5
By Adams 2020
I’ve been using Square for five years now...
I’m a self employed hairstylist & this works for me... Highly recommended
Deletes all invoice progress if you switch apps 1/5
By joedavenport
I just lost 30 minutes of work making an invoice after switching away from the app to use the calculator for 10 seconds. This problem was introduced in iOS 13, but solved, and needs to be fixed again. Auto-save our work!
Update: they fixed this a couple months ago and now the problem is back again Dec 16th. We can’t be expected to remain in the Square app the entire time making an invoice which requires data from other sources.
It’s also very shady that I am not allowed to use the app without enabling Microphone access. I am not using the microphone mag swipe reader, therefore the access is not required.
Update to Response: I have contacted Square but there is a disconnect between the customer service and the developers so this is the best place to voice the concern. I just lost my invoice again, fix the app.
Review 5/5
By mike ozborne
Tough in the beginning
Starting to get easier
3/weeks old
Customer service is helpf
Lable printer 4/5
By ahsinen
I review 4 stars because they dont have lable printer support so far
The worst app service I ever ever ever used 1/5
By cleaningguys
Customer service hung up on me multiple times about transactions I didn’t approve and then they stole money from my balance and my bank account. I wouldn’t even give them a half of star.
Square Point Of Sale 5/5
By Dalton Zuhl-Youtuber
Square is awesome even for a small business! The software is amazing and the hardware you can buy is really good I am planning to buy the square stand for a iPad and work my way up to the regular register the square stand you can buy from
squareup.com or you can buy the kit and you can lease and pay over time!!! Square has love for there customers I have had 1 issue and it was my error I absolutely love square and always will I won’t get anything other than them
Square is awesome. 5/5
By rhQ123456
Very easy to set up and great for speeding up the checkout with contactless payment. Can’t recommend enough
