Unhappy customers 1/5
By Foot Reflexology Mesa
The money so slowly come to my bank until
Today still didn’t it
Payouts are horrible slow
Lied about processing rate 1/5
By frustrated merchant
I was quoted a ”custom rate” for my company’s large volume credit card sales transactions. Now Square will not honor their quote. They continue to charge me their “standard” rate and I cannot get a Square representative to return my calls or emails.
Some minor issues 4/5
Needs to improve how it communicates with appointments and invoices; additionally, a way to suspend a transaction at any point of the sale could be a nice addition.
What a bad update 1/5
The update is not good at all it’s change it back to the old version looks like a 1 grader designed it
Still lousy. 1/5
The messaging feature is… bad. Sure, it’s a cool idea, but why can’t you change notifications? Or opt out of the feature? Or have a way to send messages via text? Getting an email notification for EVERY msg from one client plus the app notifications is overwhelming and wasting our time. We’re not even sure how clients are figuring out how to message us this way (especially the clients who were regularly and successfully emailing and texting us before square got them to switch). NOT COOL.
Why aren’t there notification settings in the settings section of the app??
Anyway… Here’s my review from last year, which is still relevant in 2021: Fix the app so that if you open it while the user is wearing wired earbuds, the app is smart enough to realize a card reader is not attached, to prevent that horrific deafening ear-bleeding migraine-inducing noise from piping through the earbuds. You are going to DAMAGE SOMEONES HEARING. This has been a problem ever since we started using your app, and you’re on my last auditory nerve at this point. It’s 2020 (now 2021), and time to start giving a crap about your disabled users, yeah?
Last update is horrible 1/5
With the last update the app is not only super slow, but also it keeps crashing in the middle of an order. It’s been slowing our business. An update is supposed to make things better, not worse. It’s a shame...
Stop changing screen layout 3/5
I don’t like the new screen layout, have to retrain myself on where things are. Also, since updating, keeps disconnecting from readers. I have to close and restart app to reconnect, in the middle of taking customer payment.
You stole from me 1/5
There was a dispute it was resolved in my favor you did not put the money back into my bank account like you said you were going to I called you you told me you put it back into my square balance I can’t see where it’s reflected and you cannot show me where you put the money or how you did it you people are liars and thieves
Not friendly at all 3/5
Square looks nice at 1st glance. However it is so so so difficult. If I have the choice to go back I’ll chose something else
Bad customer service 1/5
They don’t care about customers and they work from home and make every one working hard feeling bad because they are unprofessional and they make me waiting for my money for long time because he or she didn’t see the documents as will any way it was very bad idea to open account in square and they don’t care about customers they think they are right then they don’t care about your business or your customers or your money I think the only bad thing in square is the customer service And one of them told you your problem resolved and other one no we must close your account because I think you give me a lot of documents and I don’t have time to read
What happened ?!?! 1/5
By Creative Chris from Nice
The new UI is a DISASTER!
And there is bug that forces me to add my Bluetooth card reader EVERY SINGLE TIME! I have to remove it to my Bluetooth devices, and pair it back with the app, everything single time.
I’m going to look for a better option.
Very disappointing to leave this review. I have used square for several years now and it has been great but for the last month I’ve yet to be able to transfer any funds out of square I’ve sent an email and have yet to be able to reach an actual human to try and resolve this issue be careful using square with their new updates and all the new bugs
May may 1/5
By Mimi li
Your square app is not working with iPhone 13 pro max , connected and will disconnect when leave the app , have to pair again and again every time open the app
update is terrible 1/5
It is hard to imagine a worse update to an app. Confusing does not come close to describing this mess…. I have been using Square for years…. Now looking at alternatives.
Lacking in customer service 3/5
By Serendipity Hair
I have used Square for over 10 yrs now. I have loved it. I have never had to contact customer service for any reason until today. I was not impressed. I’m not sure how many departments it takes to answer a simple question pertaining to this new update but I stopped trying. After that experience I’m more frustrated than I was when I started. I’ll figure it out myself. UPDATE: Leyla finally understood my question and though she wasn’t very courteous I did receive my answer. Still gonna try to avoid “customer service” in the future.
Would like to know where to find deposits that Square has put into our account ?
Square just works. 5/5
I sell stuff at comic conventions and so many people use cards. You can’t afford to do cash only and Square just works.
Zero stars 1/5
By fix your software already
If you own a bar, get an other system. Literally does nothing that you need, and support can’t help you do anything - because the hardware and software for their own stuff isn’t compatible. Zero stars👎
Why update 2/5
Why complicate things when they were simple? Update is terrible!
New interface is ug-ly 2/5
By justsend the dsmn review
Nuff said. Small photos and icons make it less user friendly. Switch in location of tabs is poor usability after years of it working just fine as it was.
Could be so much better 2/5
Inventory does NOT sync in all devices. If I make a change in the item either in stock number or any other attribute, it’s a gamble if it’s going to show up on the other devices.
Also, the iPad app freezes every time I tap on the time I tap to change the photo. So I have to do it on my phone, which brings me back to the previously mentioned problem. So frustrating.
Latest update is a disaster 1/5
The app was fine until a recent update. Now the layout is a mess. Frequently used prices wrap to a new line so I get $140.0 on one line and a 0 on a line below. When you choose one it does not update the current total charge, so it always says 0 in gray text. Customer history is moved way down to the bottom so you have to scroll more to find what they’ve paid in the past. If you’re on an iPhone SE you’ll regret updating.
Great app until now.. 1/5
Why pull a Facebook and completely change the UI? Business owners don’t have time to mess with pointless change.
Always reliable 5/5
I have always loved having the square app at my fingertips. The new update is taking some getting used to however but I’m sure once I get used to it I will enjoy it as much as previously
CM IMTERNATIONAL 5/5
By Cm imternational
Es fabuloso y súper sencillo de usar. Me encanta para cuando tengo clientas en mi oficina es espectacular😊
Horrible, never use 1/5
By stay away from Square
Square is holding thousands of dollars from small businesses that is near crippling. If it wasn’t for my partner and I having decent reserve funds we would be closing our doors because of Square keeping our money from us.
Do Not Use Square!!!!!
Worst customer service ever 1/5
By Chasity myers
I got this account to help with my business. I’m a single mother with a sick kid. They have held my money hostage since September 17th. Can’t talk to a manager, keep being told there is suspicious activity on my account… that I used for one transaction of $100. I’ve verified all of my information multiple times and they still won’t release it.
Love it 5/5
Love it thank you
Does what I need. 5/5
Simple and easy to use.
Terminal is not working 5/5
By ja 07
I’d like somebody to call me about my terminal is not working correct can you please call me at 714-423-5208 thanks
This new upgrade is confusing and cumbersome to use.
App crush many times 1/5
App quit many times and no one know how to fix this issue
By Quilt Shop
Very awesome success with Square🇺🇸
New interface STINKS 3/5
LONG time square user. Love everything about it. The ease and intuitiveness. The new interface however??!??!? Who came up with that?
You hit $10 but it doesn’t show the total
You now have to “review the sale” to either charge or remove items. Nowhere near as easy, let along as fast, and for someone who runs a busy farmers market booth those extra steps are a nuisance that are not welcomed to keeping a steady flow.
Genuinely wish I could roll back to a previous version cause this isn’t enjoyable
Newest update isn’t very smooth 4/5
I have preset amounts that I just tap on the keypad section. With the newest update, it doesn’t show the total at the top and I have to click “review sale”. Kind of embarrassing the first time I did it and I clicked the preset amount a few times not understanding why it didn’t show the total until I tapped review sale. Then it took me a minute to figure out you have to swipe to delete unwanted sales. It’s not intuitive. Why change the UI when it was perfect before?
My balance shows 1 cent 1/5
Updated App is awful 3/5
This new version looks like an amateur’s spreadsheet. If you put a press a pre-existing amount you can’t add a note and the cents hang down into the field on large amounts. Instead of slowly improving they made the mistake of a huge revision that looks awful, is clunky, and confusing. Disappointing for something I use so frequently and that gets so much of my income.
They steal your Money. 1/5
They can hold your funds for up to 180 days and longer. No human support. What they are doing is illegal!!!!
Poor customer service 2/5
Be aware…. If it’s something they deem auspicious they don’t try to rectify the issue they just assume that you are being egregious. They refuse to speak to you via phone call, you can only email and when you email there isn’t any response. Just ridiculous display of customer service when I’ve been with them for Over ten years!!
Lack of information 3/5
By posh pet glm
I like Square. I find the lack of information on how to use it, or difficulty in finding the information frustrating. FAQs fail to give me what I need.
Been trying to email myself my reports then try to forward that email to the bank but it’s not allowing me to.
Last update 1/5
Been using this product for 3+ years and really have had no issues. Unfortunately the last update has made connecting to the wireless card reader a nightmare. I have to forget this device and sync every time the app closes.
Love it 5/5
By Shawn .W
Great app, I legitimately couldn’t properly run my business without it.
Extortion artists 1/5
By nl he z
Horrible company, rip-off rates- Jack Dorsey master of the Universe has a outdated and uncompetitive processing service.
Professional stylist!!! 5/5
By muje white
Caterina is very skilled and prides trendy and cutting edge hairstyles! Definitely recommend to anyone’
Works will in most locations. I had to order a new card reader first one wore out. Manual entry always works.
Too expensive 1/5
Their rates are ridiculous.
Not only do they keep your money for about 48 hours after a customer had paid (earning who knows how much interest on the millions that go through their company a day) but their fees are shockingly high. The charges to run a $500 transaction are close to $20. Avoid if you can.
It’s horrible 1/5
Loss of money I have list and they have no claims to it