Don’t trust square!!! 1/5
Do not trust them with your money I have had over a 1,000 dollars in my account then all of a sudden they don’t let me have access to my account I can’t even touch the money and there holding my hard earned money and giving me the run around saying I’m going to be able to use my money in 24-48 hours and it’s been over a week. When you call or message they give you the run around and lie to you making excuses! DO NOT TRUST THEM! They steal your money and don’t help!!!!
Losing tips 3/5
The only bummer, which is very unfortunate, is that the fee is calculated from the total including the tip. If the fee was just calculated from the total, before the tip, that would make running a small business way better financially. Over a months worth of tips it’s sad to see how much goes to square from my hard work. My clients know cash tips are accepted and preferred, but not everyone carries cash.
Work in progress 4/5
Working with the square is challenging learning how to use it, but it’s very business professional.
Nonexistent customer service and awful service for new small business owners 1/5
By Lar Lar
I’m a small business owner who does therapy virtually and Square has been awful in their support and now I’ve learned the hard and time consuming way that I should’ve just went with a proper credit card service provider. Square has cancelled my account without contacting me to get further information and didn’t provide much detail in why they’ve “permanently” deactivated my account. Now I have to refund my client and contact them (once again) to start this whole payment process over. It’s a good thing my client is cool because if they wanted to they could just not answer my calls and get out of paying the $1,400 they owe. Don’t even bother trying to call Square (like you’d want to if some entity is messing with your money) because they don’t allow you to speak to an agent. Thanks so much, Square!
Asha Patel lox 5/5
By curry cowboy.
Best thing that happened to my business taking payments via square.
Class act all the way
Email auto 3/5
By New Buffalo
Some customers do not like their receipt auto emailed
We’ve Been Together For A While Now... 5/5
By little shoppe
Ive been with square for about 5 or more years and we are still together . Relationships last when it consists of honesty, loyalty and respect...even in unfavorable situations and healthy communication skills. Ive spoken to a rep maybe twice...but communication is reliable through emails. Thank you square for being a good partner (place heart here)
The best 5/5
Smartest change I’ve ever made 6 years ago
Worthless 100% 1/5
So i tried to be their customer, i lasted 4 hours, i called 7 times for help setting it up, got 7 people who spoke spanish and broken english, some hag hung up on me, rude customer service and my problem never got resolved, it was easier to delete their trash!
Call their customer service before you decide to waste your time, you will see what i mean, this is the dumbest group of people i have ever dealt with!
Square Payments 4/5
Square is very convenient but sometimes holds your money in a pending state a week. Some of us really need our money within the two days as advertised
Terrible, go with any other company 1/5
Very disorganized and non existent customer service. I dont even know where to start, and do not have time for this, but they do not solve the issues, give you the run around every time you call, and never get back to you although they say they would. Taking my business elsewhere.
App Store fault 1/5
Why does AppStore let such a bad app to be on people’s pocket???
I want to talk to costumer service and they don’t have , I need to fix problems and nobody can help from square team.
I will never do business with such a poor wire transfer
Keeps going down and no support on weekends for bars..
I Love Square 5/5
By Mr. Black & Red
Square is an amazing platform for small videography businesses like mine. Square has made clients interactions so easy.
Square is not for small business 1/5
Sure every business is different. Im sure square wants to make using their service easy for everyone but when you do it’s going to be abused by illegal activity and fraudulent business. Square processed my 9,800 payment from a Roofing customer. Square has no concerns with helping businesses grow... one one hand claim it’s a platform for small business the in the other hand hold back a payment that could easily break a small business!?
Best app 5/5
By stellar wings cafe guanaco
Highly recommend for owners.
Easy to Use 5/5
Great system for those in the medium technical skill level but want big corporation functionality
Philippine Delight & More 5/5
On line help? 1/5
Pretty much on our own figuring out the app
No dining option 3/5
There was no need for the layout to be completely revamped. Muscle memory helps get orders entered quickly. Now we have to relearn where favorites are. Also, the new layout removed the dining option above the cart, so there is no way to change the dining option on the whole order. And we turned off “collect customer data before sale” but the button is still showing above the cart where the dining options should be.
No costumer service 1/5
I have used this app for over 10 years and my account was deactivated with no explanation. I called and you can’t get a hold of a person just an automated system that said I should have received an email, which I didn’t. I have no information and no way to get any.
Use anything else 1/5
By kid Motors Inc
I currently have 7,000 dollars on hold for no reason. I have a completely clean record with my bank and with square. They’ve had my account on hold for a whole month and was never notified on my account being placed on a hold. I’ve been using square for about a year now but will definitely take my business elsewhere.
Don’t use 1/5
I thought it was a glitch come to find out they deactivated my account for no reason and holding my money for 90 days with no explanation or nothing... READ REVIEWS BEFORE USEING SQUARE IT CAN SAVE YOUR LIFE
Painting Job 5/5
By Coastal Towing LLC
It’s really nice and easy to use. Been using it for few months, so far so good.
Backspace button 5/5
On I phone could you put a backspace button on the checkout page. When a wrong amount is typed you have to close out the whole app and restart. Otherwise the app is great
WHAT MORE DO U WANT FROM ME !?! 1/5
By Marina Diaz-Santiago
YOU GUYS TOOK MY MONEY WHICH WAS HALF OF MY RENT SO I GOT HIT WITH NOT BEING ABLE TO PAY RENT AND GOT EVICTED BECAUSE YOU GUYS OUT MY MONEY ON HOLD THEN YOU TOOK IT OUT OF MY ACCOUNT WONT GIVE IT BACK CLOSED MY ACCOUNT WONT GIVE ME THE CHANCE TO SPEAK TO CUSTOMER SERVICE AND NOW I AM HOMELESS AND YOU KEEP TRYING TO CHARGE MY PERSONAL BANK ACCOUNT FOR MONEY YOU TOOK OUT OF MY ACCOUNT !!!! LEAVE ME ALONE ! SQUARE IS THE WORST APP EVER !!! STOP TRYING TO STEAL MORE MONEY FROM ME !!!!!!!!!
I like square 5/5
I was so tired of other processing companies. You could never even read and understand their statements. I like Square. It is what it is without a bunch of malarkey.
Easy check out 5/5
Love the ease of checkout
They are holding my funds 1/5
I made several requests and have been totally ignored
They steal won’t talk to you or refund payment
Every week update? 4/5
Updates every week to have in off data to sell!
Service is mediocre at best 2/5
By Jessica J brown
Upon opening an account you won’t be able to do instant transfers and even after having it for a while they won’t allow it . Their customer service representatives don’t really help at all when you need assistance
Frank H 5/5
Help boost sales for our business over $18,000 in 6 months. Nice having the ability to take credit cards as a option for our customers!
DONT USE IT 1/5
They have very high fees that usually affect your business.
I use square for my hair business. It’s so easy to use, quick and detailed. I can check people out faster with fewer mistakes with square than with my old $100/month system. I highly recommend!
Getting greedy 3/5
We use the square once or twice a year for our small non-profit. Funds used to transfer as soon as we reconnected to the internet, but now they have tacked on a fee for that. They are now charging 1.6% for immediate transfer. To save that fee we have to wait 1-2 business days for the transfer. Our sale happened on Saturday of a 3 day weekend, so now I keep having to sign on to the iPad we used (owned by one of the members). I have looked everywhere and can’t find anything that says “transfer pending” or “transfer complete.” I also don’t know if those who requested receipts got them or not. I am much less impressed than I was when I used this 4 months prior.
Update: received a “response” to my review that simply cut and pasted the transfer policy, which was identical to what I paraphrased above and did not at all address my actual question/concern about receipts and notification about the status of transfers. So, basically like every other tech company - only interested in answering the questions they want to answer and not big on customer service.
WORST APP FOR SMALL BUSINESS/ HAIRSTYLIST 1/5
By Tee Bad
IF I COULD GIVE ZERO STARS I WOULD!!!
Y’all so mf unprofessionally and all over the place MY ACCOUNT HAD BEEN GETTING “reviewed” FOR 4 MONTHS!!!!! YALL BEEN HOLDING OVER $2,000 DOLLARS OF MINE !!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!
THEN WANNA ALWAYS BE BUSY ON THE PHONE HOW YALL SO BUSY BUT MY ACCOUNT BEEN GETTING REVIEWED FOR MONTHS !!! AND YALL STILL ACCEPTING FUNDS HOW BUT ITS NOT AVAILABLE TO ME AFTER I EMAILED ALL THE INFORMATION MONTHS AGO!!!!!!!!!
YALL SHOULDNT OF NEVER CHARGED MY CLIENTS CARDS IF THE FUNDS WASNT GONE BE AVAILABLE TO ME! WHEN SHE WAS SWIPING HER INFORMATION YALL SHOULDVE HAD A OPTION POP UP ON THE SCREEN SO THEY COULDVE GAVE YALL THE INFORMATION IN THE FIRST PLACE!!!!
HOW UNPROFESSIONAL IS IT OF ME TO BE SEARCHING HIGH AND LOW FOR THE CLIENTS THAT MADE THOSE PURCHASES ????!!!!!!!???!!! & ASKING FOR THEY PERSONAL INFORMATION AT THAT
IM SO THROUGH WITH THIS BUMB A** SQUARE APP IM READY TO FLY ME AND MY LAWYER TO YALL MF OFFICE DOOR!!! It won’t be no square ILL OWN ALL THIS S**T KEEP PLAYING !!!!!
By zam air
Instantaneous transfer 1/5
Money was deposited into account and can’t receive it say pending customer already got there merchandise and a says it’s been charged but I can’t get mine will continue to use square if can receive money promptly
Between the percentage and transfer fee, never again !!!!!
By Tree if Life
Stable and efficient 5/5
Square up is just what we need, hasn’t failed us in two years!
Expensive Fees 1/5
By TiffPhiff B
Charging to take the money and send the money to my bank
My money got lost 1/5
I received $500 in my square account and tried to transfer the money to my bank account and the money got lost. Then the communication with this company is very difficult. The only way was email and they answer me that they don’t have responsibility on that. I’ve never recovered my money and square wiped his hands off this case. Too bad for square!
Quick, Fast, and Easy to use. 5/5
By Annie Renae's Boutique
This makes my business transactions fast. I also love being able to take the machine with me to make deliveries and keep up with inventory.
Customer Support Serious Problem! 1/5
By you really don't my rating
Had a problem with a refund that didn’t go back on the card used.
It went back on some other card. Where you got that card number from is beyond me! Tried to call on a Saturday ( busiest shopping day of the week!) but you are not open for support on the weekend! Crazy!
When I made a major error with my personal bank account, it was shut down. My fault. However, Square came in with a Cape and card swiped to save the day. 😁. I was able to stay in business. #square💯