No phone support during critical downtimes 1/5
By Med school
They update the restaurant app during the middle of the day lunch rush which shuts my business down and they turn off all support lines and online so that they don’t get complaints for their obvious shortcomings. They need someone who has at least worked in the restaurant industry to lead them.
Get your act together! 1/5
Quit changing so many things that affect order taking etc!
The corner lalos kitchen 5/5
By the corner lalos kitchen
We stills need help but so far is good
Wasted a week of my life setting this up to find out it has multiple limitations that literally disqualify it from use in an actual sit down restaurant. Beyond worthless. Second course can’t be seen in kitchen until fired, bar can’t dip card to secure tab, the list goes on. Stay away
EDIT: Bluetooth Reader not connecting 4/5
Edit: Doing a hard reset on the Bluetooth reader did the trick. Thanks!
This app is great overall. But we’ve been having issues recently with the Bluetooth reader not working at all. I tried updating the app, the iPad software, and restarting everything as well. When I go into “setup hardware” and click on “connect a reader,” the screen flashes the set up page for a second and immediate disappears. It seems like there is a bug that needs to be fixed. Pleas fix this ASAP as we’re not able to use the Bluetooth reader at all in our high volume restaurant!
FYI, the app has been buggy in general lately. Yesterday the app wouldn’t load at all and go black. I had to update the iPad iOS to get it to work.
Good but a little unorganized for user friendliness making it hard to train for some employees
Can’t do a lot of things 5/5
Wondering when we will get an update that addresses functionality issues...? There hasn’t been a useful update since we started over a year ago.
1. Cant split one item among multiple checks
2. No pizza toppings feature
3. Can’t accept check for over payment amount to accommodate tip
4. Can’t hold items and send when ready for the kitchen
5. Can’t see personal sales throughout day without adjusting all tips first
6. Can’t see a list of all server sales under live sales report to compare
7. Can’t open tabs in the bar with payment information attached for closing out an open tab
8. Can’t print receipt with new total when splitting check into multiple payments
9. Can’t see voids on server checkout, have to go through SquareUp
10. Cant hold items
And much more
Bad functionality 5/5
By josef barbados
We have had many issues not happy at all
They started charging $99! And No Delivery manage option!! 1/5
I checked on their website but no indication of the price change. I just got a call from one of the said account manager saying Customers want unlimited access to the restaurant app so they are changing the price structure to flat $99..... but I don’t need multiple restaurant app access!!! I can get a decent more robust system like upserve, touchbistro or rezku for this price point with delivery support, customized merchant processing, rezku even support caller ID instant profile show up. What am I paying $99 for!! I will most likely stop using Square starting this month.....
DO NOT PURCHASE!!!! 1/5
We have tried to use this restaurant version of square multiple times and each time we try to move our item library over from our free version to this one it doesn’t work. I have spent hours on the phone with useless support people that are not able to help and I have sent emails that are replied to saying that they will get it done but nothing happens. You would think they would want you to use the paid version but the tech support is so poor that it’s not worth the hassle. So take my advice, they have a good idea but are unable to support it. Until things get better I will tell everyone I meet to use something else.
Latest update affected the chip reader 1/5
After *3 latest update the chip doesn’t read the cards
Updating the app causes glitches in the system 1/5
Every time you update the app things don’t ring in with automatic discounts. Busy Friday happy hour and we have to manually discount every item. I called customer support and they told me to delete the app and reinstall it, but the last time I was told to do that I had to go in and reconfigure all of our printer stations. We are a big restaurant and this is not a likely option with 6 iPads that we pay monthly for. Look elsewhere if you are considering purchasing this for your restaurant.
Disastrous update 1/5
Square needs to focus on functionality over cosmetic changes. You still can’t split items across checks, still can’t save/hold orders, item remaining count still doesn’t work, and a million other irritations... BUT HEY! At least we get a new login screen that is tiny and difficult to use when you are rushing to get orders in, a precious waste of time and difficult to use in a fast paced environment. I truly believe that no one at square has ever worked in a restaurant, or even consulted someone who has, based on the way this app handles certain things.
Big mistake in latest update 2/5
By nyc cocktail hustle
The other reviews have covered what this system does not do well, and at times, square developers have responded. The most recent update splits the home screen unnecessarily in half and makes logging in for workers at the point of sale more difficult because the numbers are smaller. In a high volume environment, this adds precious seconds to each interaction, causing stress, diminishing the customer experience. Also, it’s aesthetically uglier for customer facing ipads. Go back to the big number pad as the lock screen.
What a mess 1/5
By Noci Cafe
This app is not user friendly at all. I downloaded the free trial and am getting a headache trying to even ring up an order. It was worth a try... do better square, you have the ability to make this better.
Can’t split items! 1/5
Was about to go live with square for restaurant when I found out square for restaurant cannot split items. Customer service can not provide a patch date for this profound oversight.
By kongos pizza
Most Restaurants now day has delivery, can u add delivery feature , many pizza restaurant will use ur app , at least can u allow when u create a customer in ur app to be included in the receipt