Very awkward 1/5
We pretty much suffer through this program and are on the phone with customer service every week,
App requires update 1/5
but is already updated and not prompting for new update when I go to App store
User friendly 5/5
User friendly and great with reporting, worth all the fees because it’s cohesive and easy
Beware of Square 1/5
Our small general store used Square for 18 months with not one instance of a card dispute or chargeback. Received an email one day that our account was deactivated for violating their policies, but no specific infraction was listed. Apparently they can just cancel you at their whim. We were unable to reach anyone by phone and a follow up email response stated they could not give a specific reason. We now use TransNational Payments and have great customer service and lower fees!
Signup process aborted before end and still got charged for an app that I didn’t need! I’m Speechless!
Need help 3/5
By H2O Irrigation and Landscape
How can I add taxes to the invoice? How can I add a invoice reference or PO# to the invoice?
Converting data 1/5
The database is not normalized. Have a 100 items with 10 colors, then you must create 1000 items with separate SKU’s.
Other than being able to add cost of goods (which a Basic function of running retail business) and printing a few extra reports. Retail is the same as the regular Square app but they have moved a few around and changed the color scheme a bit to give the allusion that it is worth the extra $60.00 a month!! Very irritating!!
Not available in Japan 5/5
By Sacred Dream
Loved the software during trial. Only wished it worked in Japan. When will this be available.
By hidden treasures 419
It’s a good system, easy to use and helpful to keep track. But the fees are to high, paying a fee per transaction plus another to transfer to the bank when we need it right away.
System constantly crashes 1/5
By marc steiner 2020
Hardware takes long time to connect
Need Net Sales breakdown 1/5
Only the Gross totals are given for each category. This super basic stat doesn’t me no good. I want to see the Net totals for my categories as well.
𝓣𝓱𝓲𝓼 𝓪𝓹𝓹 𝓲𝓼 𝓷𝓸𝓽 𝓽𝓱𝓮 𝓫𝓮𝓼𝓽 1/5
By gigi gass
𝓘 𝓭𝓸 𝓷𝓸𝓽 𝓻𝓮𝓬𝓸𝓶𝓶𝓮𝓷𝓭 𝓸𝓾𝓻 𝓽𝓻𝔂𝓲𝓷𝓰 𝓽𝓸 𝓶𝓪𝓴𝓮 𝓶𝔂 𝓸𝔀𝓷 𝔀𝓮𝓫𝓼𝓲𝓽𝓮 𝓘'𝓶 𝓶𝓪𝓴𝓲𝓷𝓰 𝓪 𝔀𝓮𝓫𝓼𝓲𝓽𝓮 𝓬𝓪𝓵𝓵𝓮𝓭 𝓖𝓲𝓰𝓲'𝓼 𝓵𝓸𝓸𝓶 𝓫𝓻𝓪𝓬𝓮𝓵𝓮𝓽𝓼, 𝓫𝓾𝓽 𝓽𝓱𝓮 𝓽𝓱𝓲𝓷𝓰 𝓲𝓼, 𝓘 𝔀𝓪𝓼 𝓶𝓪𝓴𝓲𝓷𝓰 𝓶𝔂 𝔀𝓮𝓫𝓼𝓲𝓽𝓮 𝓸𝓷𝓬𝓮 𝓘 𝔀𝓪𝓼 𝓭𝓸𝓷𝓮, 𝓲𝓽 𝓼𝓪𝓲𝓭 𝓽𝓱𝓪𝓽 𝓼𝓸𝓶𝓮𝓽𝓱𝓲𝓷𝓰 𝔀𝓮𝓷𝓽 𝔀𝓻𝓸𝓷𝓰, 𝓶𝓪𝓷, 𝓘 𝓻𝓮𝓪𝓵𝓲𝔃𝓮𝓭 𝓘 𝓳𝓾𝓼𝓽 𝓭𝓲𝓭 𝓽𝓱𝓮 𝔀𝓻𝓸𝓷𝓰 𝓮𝓶𝓪𝓲𝓵, 𝓫𝓾𝓽 𝓽𝓱𝓮𝓷 𝔀𝓱𝓮𝓷 𝓘 𝓽𝓻𝓲𝓮𝓭 𝓽𝓸 𝓶𝔂 𝓻𝓲𝓰𝓱𝓽 𝓸𝓷𝓮, 𝓲𝓽'𝓼 𝓼𝓽𝓲𝓵𝓵 𝓼𝓸𝓶𝓮𝓽𝓱𝓲𝓷𝓰 𝔀𝓪𝓼 𝔀𝓻𝓸𝓷𝓰, 𝓪𝓹𝓹𝓪𝓻𝓮𝓷𝓽𝓵𝔂 𝓽𝓱𝓮𝓻𝓮'𝓼 𝓵𝓮𝓰𝓲𝓽, 𝓼𝓸𝓶𝓮𝓽𝓱𝓲𝓷𝓰 𝓵𝓲𝓴𝓮 𝓽𝓱𝓪𝓽, 𝓘 𝓭𝓸 𝓷𝓸𝓽 𝓻𝓮𝓬𝓸𝓶𝓶𝓮𝓷𝓭 𝓽𝓱𝓲𝓼 𝓪𝓹𝓹 𝓽𝓸𝓸 𝓶𝓪𝓷𝔂 𝓫𝓾𝓽𝓽𝓸𝓷𝓼 𝓪𝓷𝓭 𝓼𝓽𝓾𝓯𝓯 𝓵𝓲𝓴𝓮 𝓽𝓱𝓪𝓽, 𝓽𝓱𝓲𝓼 𝓪𝓹𝓹 𝓲𝓼𝓷'𝓽 𝓰𝓸𝓸𝓭.
So excited! Amazing Everything! 5/5
By JAC Designs
Square has helped me grow my business from the ground up! This company is amazing! It really has helped me take everything to the next level! So excited about this app! It’s going to make things even better! Btw... you may have a wait time when calling in for help but when you get in they bend over backwards to help you! Thank you square!!! I also want to thank you for helping keeping my business alive during covid! I really don’t think I would be here if it wasn’t for you! Square is 5 stars all the way!!
Can’t sell services 4/5
Great app for the most part. Just find it frustrating that they offer services in the inventory section online in the dashboard and in the square app but you can’t sell them in the retail app. Frustrating for a service industry business.
Too many buttons 4/5
We have used square for many years, and need some of the inventory tracking and reports that point of sale offers. Our operation has the need to have several open carts at a time. This app requires too much back and forth, saving, two step cart opening. Very annoying.
So grateful for this app 5/5
If not for this app I would be loss wish it was a little less expensive but the feature is so user friendly. Things are not always the best but you can always fix it.
By Texas Shop Girl
Ease of use, reports and customer support are great
I am unable to keep track of my inventory, per individual item sale.
doesn’t sync properly with woocommerce 3/5
Not a great product
Does not take Sales Orders 2/5
If your business does special orders for customers, don’t get this software. The software has no ability to take deposits on special orders. They force you to email invoices that square charges you extra for. Your customers will only be able to pay balances online and not in-store, which is ridiculous.
Also, entering new skus “items” is clunky and time consuming. They do not use a size matrix to enter inventory. Shoe stores beware.
Could use a few more features 4/5
This app works great, need to add a sell by weight feature and the loyalty program $1 spent earn 1 point should allow you to exclude certain categories.
We have been using square for a year now it’s awesome
sgrodin lives it!
Only get to try it once in a lifetime 1/5
I tried this when it was first launched, and was not impressed last week I thought I would try it again, was told I cannot have a free trial as I have already tried it once, still not impressed.
Have been using square for cc processing for over two years. This app is much more back office oriented but very zippy. Chip cards process very quickly. Some of the functions could stand to be a tad more intuitive, and I have a list of functions I would like to see added, but the team seem very willing to listen to my suggestions and have actually implemented many ideas that I have discussed with them (maybe I'm being a bit self important). This is a very useful app and the improvements come fast and furious.
Overall it works very well 4/5
This version of Square works very well. Adds some much needed features over the free Square Point of Sale app for using in an actual retail store environment. Ability to use bar code scanner is great. Inventory system works well. There is a bug in the inventory system so that when you issue a PO and then receive the product it doesn't automatically add it to your inventory but over all it's a great system. A little overpriced for what it is but they are adding new features all the time
No Abiliy to Process Returns 1/5
By MSMH Retail Staff
We were sold this software on the premise that we would have the ability to process returns. At last. After several hours and credit card information were surrendered, we discovered that the feature that had sold us on this upgrade was "Still in Engineering." Very disappointed, Square, that you are listing, and taking money for, features as available, which are actually still in development. Very unprofessional.
Just use the normal app 2/5
This is just like the normal square app but uglier. It does have search which is nice, but I don't know why they don't just add it to the normal app. Doesn't seem worth the price, especially since we have several iPads in the store.
Great & Fast for business! 5/5
By The best retail POS
Square for Retail is blazingly fast! Simply start scanning and your cart is automatically built. Also the smart customer directory that tracks sales by customer and automatically builds customer profiles and sorts them into groups based on sales habits has dramatically increased our customers experience in store! On the backend, managing inventory with advanced, real-time inventory management across all of our locations, as well as purchase orders, vendor management, and cost of food sold and margin reporting makes running my stores so much easier! I can easily manage all my employees from the same system. Truly game-changing. Thank you, Square!