Remove the splash screen ads! 2/5
Remove the splash screen ads.
Extremely frustrating experience with this app! After more than two years using the app with no problem and with over 2000rmb in gift cards on the account I bought a phone and all the gift cards disappeared! I tried to contact customer service several times but after a few minutes waiting the computer operator just says “our representatives are busy try another time”. I’ve left voice mails, and tried the online chat as well but it seems impossible to talk to anyone and even more impossible to resolve the issue or get any of the thousands of yuan I had associated with my account back. I had expected that when I installed the app on my new phone everything would be there and in fact, my transaction history, purchase history, favorites, location, and everything else are there. It seems intentional that only the gift cards would disappear. And of course, I no longer have the physical cards as I always pay using the app! 😡😡
My love 5/5
This app is so easy to use. It is also super convenient, and user friendly. I love it. It has all my options, and it even remembers my likes. I use it all the time.
Great app in English for China 5/5
By Butterflikisstle mom
Being a foreigner in China can be difficult and frustrating at times (and also wonderful) but navigating this app is just great. I can use gift cards, order ahead and even get delivery (over 80¥ is free). Plus if you get your Starbucks green or gold card you can use your rewards with this app also. If you are a foreigner and visiting or living in China, and like Starbucks this app is a must.
Please add support for pay 4/5
There’s no option of pay for billing
App has issues with account registration 1/5
By Phil OST
Could not get the app to send me my mobile verification code (to my Chinese cell number). Tried many times, even after redownloading. Could be an isolated issue but at the moment the app is useless to me.
I just wish all of it was in English
By NPA architects
I have a problem writing or giving deliverers exact address because your app doesn’t give me any way of providing it, like you only give me the slot for “bldg name” and didn’t give me a slot for “street address”
I love it ! 5/5
It’s fast and convenient.
By Being Jimmy
Apple Watch上又英文又中文 1/5
Francie Free 5/5
Fast Convenient Service 4/5
This app is pretty great. It’s nice to be able to order coffee and some food items to wherever I am. The service is really fast, usually less than 20 minutes to my location. And the bonus coupons I get from ordering the deliver are great. I just wish they’d add the new Starbucks Now order ahead service to Shenzhen too, why wait?
Bad new gold star policy 3/5
Three stars is too much for starbucks now, I am a coffee lover and had more than 100 cups of Starbucks coffee a year , but the new policy really give me very bad feeling, hope Starbucks can improve their service in many aspects. I still love coffee but I don’t like Starbucks anymore.
Rewards are a joke 1/5
Don’t waste your time. In Beijing find a twosome or costa if you are looking for a rewards program. Unless you want 8 Kwai off of a 50 salad. I just want coffee.
Keeps crashing 3/5
This app keeps crashing at the loading animation so I cannot even pay with my card.
When I'm ordering delivery I would really like the option for less ice or more ice. I prefer my drinks with full ice but there are no options for that. Also, I like a bigger cup for my grande Americano because I want even more extra ice but that's not an option as well. Starbucks in China usually gives very little ice so it's not very convenient to use this app.
The best 5/5
Accurate easy to use
Great app and very English friendly 5/5
Easy to use with nice navigation
Trying to register on App 1/5
For several hours the SMS feature has failed and it’s not sending the text message. All I’m trying to do is create an account.
Delivery Needs Improvement 3/5
The APP seems fine, but putting more specified order details in delivery would be greatly appreciated because always getting my muffin or wrap dried out before delivery is horrible and might as well come to store.
Other than that, would like Star Dashes to be in English as well...at least to pick-up the prize.
Bad cx 1/5
It's forced to upgrade when I order in the store.
My app keeps going out. I can’t order or even use my QR code and I lost the card I got 2 years ago
By Vagina 000
App crashes and fails to recover even after rebooting 3/5
It started this morning.
Add mobile ordering! 2/5
Functions well, but would be so much better with mobile ordering!
Can’t use until updated to the latest version? 3/5
Why can’t use the QR code if I don’t update it to the lasted version? This is inconvenient and aggressive!
Other functions are ok.
English needs improvement 4/5
Some sections of the app are only available in Chinese.
Great application with beautiful design.
Backwards compatibility 1/5
Pls make the app backwards compatible w older iOS versions. I shouldn't have to update my iOS just to use this app.
Robbed by disappearing APP 3/5
By Someone of actual dating age
For some reason your APP and the money from my gift card disappeared several weeks ago. I don’t guess you you can tell me where my money is.
The new arrangement is big downgrade! 1/5
By anonymous user134
The new arrangement is not a good deal at all, especially for gold card members. There is no reason to even try to become a gold card member they took the one benefit away and replaced with a lame attempt to seem like they are rewarding you. Instead of ten purchases for a free drink you have to get nine stars. A star is equal to spending fifty rmb. So you could buy a coffee and a croissant and still not earn one star. I had 53 stars. (That means I’ve spent too much money at Starbucks) and I had seven tear stars. Those are the stars that count to a free drink. Than my anniversary with them comes and the tear stars are zero! So any money spent to that free drink that is already not really that much of a deal anymore was just a waste. I know the 53 stars would be gone but it’s pretty cheap to also take the what’s already not that great of a reward away. To any new members it’s not even worth it to try to upgrade. You don’t get anything. Don’t spend more than you need to. It’s a waste of money. And maybe other smaller coffee shops will do better now. There is also no way to comment in the store or on the app. So I think they don’t care if you are satisfied or not. So different from the Starbucks of the past. Too bad.
can't order takeouts! Why?! And when can I?! 2/5
can't order takeouts! Why?! And when can I?! The app is just fine.
ANDROID UPGRADE 6.01. DOES NOT WORK, APP DEAD ! 1/5
I have iOS and android devices, as many families do!!!
My Android phone works great, until the 6.01 upgrade. Now the app is dead , will not work!
AND THE APP SUPPORT FOR THIS IS NON EXISTENT !!!
GOOD JOB STARBUCKS, WITH NO APP SUPPORT, AND IDIOTS FOR DEVELOPERS !
Simple and very quick 5/5
Placed several orders and was impressed. 1. Found my place (it’s not the easiest), 2. Order was accurate, 3. Items weren’t damaged. 4. Coffee was still very warm as was the meal. Hoping they expand their menu.
Chinese announcement 4/5
Everything is great about the app except the announcement are in Chinese and I’m unable to read Chinese.
Love Starbucks. Love trying new drinks.
Please ADD Wallet Support!!!!! 5/5
By Jeff Gzh
Just like the title!!!! Please add Wallet support on iOS ASAP!!!!!!! Like the US version!!!!
不喜欢这家，只是近 方便 2/5