Money Grab -Reload Options 1/5
I use mobile order religiously and was surprised to see that $25 is now the minimum reload in App. Please tell me there’s a reason for this other than greed.
Please give your customers the choice the choice to reload whatever they want.
I’ll give this app five stars when I get my $10 option back not because I only spend $10 at Starbucks but because it should be my choice.
I loved this app and I LOVE being able to order ahead of time. I am however disappointed in the latest update where they took away the $10 and $15 reload option. I don’t want to always reload with $25 (the lowest denomination in which you can reload).
Please bring back the other two options.
My Starbucks isn’t on the app 1/5
So why would i want this app? Delete.
Add back $10 reload option! 1/5
Lowest reload amount now is $25? Who’s genius idea was that 😑
You broke it 1/5
Whatever you did, it crashes now like a windows machine... you are actually losing money because I will but my coffee elsewhere until this is fixed
So slow 2/5
The app loads so unbelievably slow after recent updates. I feel like I have to fire it up an hour or two in advance to order or pay. It was good before. Now it’s just a frustrating screen that shows you the buttons and doesn’t register your press.
Can’t find where to enter codes in whatsoever 2/5
This app used to be really user friendly and for the most part it is, but no where on the app am I finding a spot where I can enter a code from purchasing the home brew coffee products. It used to be right on the home page and I’ve dug through the settings, all the different tabs pretty much every where I can’t find it anywhere. I’m sick of having to go to the desktop website to have to enter my codes every time because you should be able to from the app like you can do everything else. Annoying and 100% discourages me from using app. Fix it.
User friendly 4/5
I love my app super user-friendly almost has everything you need. I am the customer that customizes their drinks and for my macchiato I do not have a option on the app to make it upside down. For my strawberry açai I do not have that option to add lemonade which was an option before but was taken down for whatever reason. This is a bummer, so that means I have to wait in line instead of a mobile order where I could be in and out. Add these features please!!
Great job 5/5
Great customer service
would love the option to add only $5, sometimes i don’t want to add a full $10 but am only a dollar or so short on my order
Card Reload BS! 1/5
Why can I no longer reload my card with less than $25, in this App?! Unacceptable!!
Reload options 4/5
Where is the $10, $15, $20 option for reloading??? It’s now only $25 and up and I sometimes I don’t want to put in $25 right away!!!
Great addition to my life 4/5
I love how convenient and easy mobile ordering is! I probably use it more often than I should!!! The only thing I wish they would add is to let you know how your changes affect the nutrition facts! It would be so cool to see how much sugar I’m cutting out by switching to almond milk, etc...
Annoying change to reload settings with recent update 1/5
By Kobes Family
Hate recent change Starbucks made to the card reload option. Previously, this app auto remember the previous reload option selected, whether it was $10, $20, whatever. Now the app resets to $25 after each and every reload. I only add $10 at a time. I did a quick reload, in a hurry, and reloaded with $25. Very annoyed. Definitely intentional change by the company.
$10 reload option 1/5
They took away the $10 reload option so I’m deleting the app lol.
Can’t tip 1/5
This has been going on for a month. I can’t review my history or tip. Now I can’t reload my card without it being lower than $50! I go to the same two Starbucks and like to tip them! >:(
Reload on app 3/5
You just lost a lot of money upping you reload to $25 most people don’t want to load 25 just to get a coffee.
App keeps crashing, and the option to reload $10 was taken away. I don’t want to be forced to reload my card $25 at a time when I just want to grab a quick coffee in the morning. Really disappointing. Won’t be using going forward
what happened to $10 reload option??? 1/5
they removed the ability to load $10 on your card...now the only option is $25?? that is absurd and very elitist. bring back the $10 reload option please.
$25 reload?! 3/5
Soooo, we can only reload our cards with a minimum $25 now? Come on Starbucks. I only want a drink and a bagel. I don’t want the extra $15 just sitting on my Starbucks card! I don’t use it often enough to have money just sitting around. Get your crap together!!!
Why not add star codes 1/5
It is ridiculous that you can not enter star codes on the app.
Not giving a $25 load 1/5
So you’re telling me if I want to purchase a breakfast item for $3.95 or a coffee for $2.45 that I need to load $25? Genius move, thanks for making me not want to use this app anymore.
No more $10 reload 1/5
For the past week or so, the app has been defaulting to $25 and I’d have to, annoyingly, select $10. This morning I tried to reload and $10 is no longer an option, just 25. Is Starbucks experiencing a cash flow problem that they’re trying to resolve by forcing their customers to reload more than they want to?
With the latest update it takes away 50 cents every time I open it. Seems refills are no longer free to gold members either
Not built for you 1/5
This app assumes you’re in a car driving and craps out if GPS can’t locate the nearest store. You can’t even override it to choose a favorite or even ANY store. It’s just useless at that point.
Like tens of millions of Americans, I live in an urban setting and ride public transportation to work. Your app doesn’t work for us...which is kinda ironic (read the book “Nudge” geniuses).
Tipping is no longer an option? 4/5
By want to tip
Tipping is no longer an option?
Mostly great 4/5
It usually functions perfectly and I love how easy it is to pay. However it won’t show me any of my recent transactions so I can’t tip which is annoying
Really great app - needs tipping 5/5
This app is truly awesome! But how do I tip my barista when I pay? Add that feature and you get five stars!
Edit: Customer Service responded quickly to tell me how to do it in the app! 5 Stars it is!
There is nothing under the history feed even though I regularly purchase at Starbucks. Annoying.
App crashes 1/5
The app doesn’t even open for more than 3 seconds before shutting down. Not able to use it at all
Scan eGift Cards 4/5
Good app, please add:
1) scan e-gift cards feature, lots of people purchase e-gift online and get egift cards now for Christmas, BD, etc. would be nice not to have to enter 16 digits card + 8 digits code every time :(
2) One click re-order on fav drink, I usually drink the same thing every at the same local store. Right now taking 4-5 clicks to re-order is Kinda annoying
By Hawaii Skydiver
Horrible app. Hard to navigate.
Keeps trying to make me order from a Starbucks extremely far from me.
Today it won and I can’t go get my order.
$25 reload 1/5
It won’t let me reload $10 anymore only $25... super annoying I won’t be using anymore.
Unable to load Starbucks Gifts errors 1/5
After March 29, 2018, this app can no longer be used with iMessenger. All attempts to access Starbucks app via iMessenger returns “Unable to load Starbucks Gifts”. No assistance available from phone calls to Starbucks EGifts Support.
Can’t wait until my credit is gone... 1/5
By Star $$$$'s
To delete this app and dissolve my relationship with this awful company. It might be politics, guns, or other idiotic positions the company takes. They can’t just shut up and serve vastly over priced coffee.
The entire attitude of the the company says, “you are unwelcome if you don’t agree with our politics.” So, I guess I will take your advice leave.
No other way INDULGE the need for caffeine! 5/5
Starbucks is the best choice in coffee and this is the best APP to “have and hold”.
Don’t Bother With Cash ... Or Even A Credit / Debit Card ... Ever Again 5/5
Just (1) download and install the Sbux app from the App Store, (2) pair your Sbux app with your physical Sbux Gold Card using your Gold Card PIN number, (3) in the Sbux app enter a debit / credit card number & expiry. Once (1)-(3) are done, actually using the Sbux app is VERY intuitive. Your current Sbux account balance will be carried over to your Sbux app from your Sbux account. If you have $30 on your account, your app will show a $30 balance. The Sbux app is NOTORIOUSLY RELIABLE. It’s been YEARS since I’ve used cash or even my Gold Card to pay for anything at a Sbux store.
Great service and personalities 5/5
By Mar Cee
Best place I’ve been to in a while
Haley and Sai are the awesomest
Hit and Miss 3/5
I loved Starbucks but I wish the service from the barista and the quality of the beverages be more consistent. For example, my favorite beverage, iced green tea latte, I always asked to have it made with light ice and very little foam. I can get a perfect one some days but half of the time not.
I ordered one two days ago, the barista rudely told me more than 2 times during the ordering process, that “no foam is really hard to make!” I asked her to do her best but ended up retuning it because it came out so bad. She basically scooped the powder into the cup, poured milk into it and called it good.
I wish the service from the barista and the quality of the beverages could live up to the standard of a true Starbucks!
Please do not send me anything for this review, I just wish to express my viewpoint so I could have more confident when entering into a Starbucks.
Thanks for your attention.
New Update - App Crashes 1/5
By Aloha Hawkeye
With the newest update the app crashes as soon as you touch anything in the app. Can’t order, can’t pay. Basically worthless.
Do not trust this app. 1/5
First day force you to use a Starbucks gift card to pay for everything rather than Apple Pay. Then they updated the app recently to automatically change the amount that you reload to $25. The customer thinks they’re adding a lower amount like $10 or $15, but it just changes it back to $25 the next time you reload. It’s a shame Apple took away our ability to report apps for malware behavior.
** Update *** They removed all options to reload for less than $25. I just wanted a cup of coffee. Quitting Starbucks. Jerks.
Reload Options 1/5
Why were the reload options below $25 removed? I don’t want to add $25 at a time just to use the app to mobile order. Can someone please explain?
Getting app for info. 1/5
Terrible use and lack of info. Trying to change my login name and can’t get ANY advise
Pretty good app with one annoying feature 3/5
I would’ve given this app 5 stars a couple months ago, but since they have set the reload to automatically try for a $25 reload, it pisses me off. Even if I only need a $10 or $15 reload to cover my order, it’s going to try to do $25. You can change it, but it just irritates me, on principle. I’m going to give you my money. Today, tomorrow, and next week. Stop trying to force it on me, Starbucks.
History doesn’t show any activity. 4/5
By aspiring poet.
For some time whenever I go to history it is always blank. I buy coffee and food often enough at Starbucks so that a lot of history should show. Please fix this. I’ve checked with Android users that I know and theirs shows history.
No prices 1/5
This app is great but it has one MAJOR downfall and that is that I can’t see how much stuff costs!!! The app was clearly designed with the goal of making life a little bit more convenient but the fact that I can’t see how much stuff cost is NOT inconvenient and is really frustrating! (To whom it may concern: I’m far less likely to buy something if I can’t see the price ahead of time)
Please update shot options for coffee! 2/5
I want to love the app but the shot options when you add them to coffee are terrible!
Starbucks has all of these wonderful shot prep options like Ristretto and now with Blonde espresso you would think that you could choose these for your Red Eye coffee... you can’t!
I like my Red Eye with a Blonde long shot.... Until I can order it properly from the app they get two stars!
PERFECT EXCEPT 5/5
I love the app but sometimes i only wanna reload $5 dollars, but I’m always forced to at least reload $10 dollars. That’s all from me
It’s a great app for ordering but don’t fall for the “get these drinks and you’ll receive 175 stars” scam.
Latest update is awful! 1/5
Updated the app on my way into work & stopped by to get coffee. The app now crashes every 2 SECONDS & now I’ve missed out on 15+ rewards points!