Loving It 5/5
I love the app and I love everything at Starbucks, specially at the Boynton Beach Blvd and Lyons in Florida they are so friendly and professional and everything is so fresh.
Good to go 5/5
Easy to use App! I can find out my Rewards status with ease.
Why do I not have anything ever show up in my History? Many updates ago my History worked and then it just stopped and has not worked since.
I want a detailed history, showing an itemized receipt and the ability to print those receipts or have them emailed to me. Why doesn't this already exist?
Kill all my stars, why don’t you? 1/5
Was working towards gold and got pretty close before they went and got rid of it- along with all my collected stars. Guess I’m going to any other coffee shop now
Great service 5/5
Great refreshments! 5/5
By anna fuchs. com yahoo
Starbucks App 4/5
LOVE the app- User friendly. However, FIX THE TIP FEATURE. Not reliable. Convenient fur those of us who use Apple Pay
By Teine Ssmoa
I don’t like it when I order a Venti and I get a grande in a Venti cup. I don’t get whip cream so there is no reason why they should make a grande size and I pay for a Veni.
Lusby,MD is the friendliest store!! 5/5
Seriously, they make a genuine effort to remember your name. Always ask whether you will be enjoying the usual thus and such THEN getting that order with ALL your particulars transmitted properly to the barista du jour. LOVE THESE FOLKS!
Love it! 5/5
Love their app. One of the easiest apps out there. Makes getting my morning coffee too easy.
Slow, buggy and frustrating 1/5
By Very Annoyed mother
I find this app to be incredibly slow, especially when first opened. I sit and stare at it everyday for a few minutes waiting for it to load
Tipping doesn't work 3/5
Tipping option pops up but then does nothing. Employees are missing out on a lot of tips.
Not happy 1/5
Credit card info stolen twice via the Starbucks app. I will absolutely NEVER be using this app again.
What does “soon” mean to you? 2/5
If the drink is going to take 20-25 minutes from the time of ordering, it would be nice to know that, instead of the app saying “2-7 minutes” or “soon.”
My Rewards Expired 1/5
My rewards expired? Really?
Deleting this garbage and finding another place to get coffee.
Resetting Login Fails on my iPhone 3/5
Password issues have been ongoing for the last several years. This should be a no brainer. Reset your password and it should work. But I continuously get login error messages like this one,
“We’re sorry, but we are unable to log you in. Please try again.”
Uninstalling and reinstalling doesn’t work.
Fix this please.
Love my peeps at 83rd & Union Hills and 107th & Grand 5/5
By Dolce's Latte
Special shoutout to these 2 teams!
Improve Apple Watch 4/5
Would like to be able to do mobile ordering from my Apple Watch.
Where’s the bonus for challenge 3/5
I completed menu challenges but didn’t get the bonus stars. What’s wrong?
Waited 30 mins for 3 drinks. Used this app !!
Excellent App! 5/5
By Deanna G. Lulu
I love the app! It’s fast and easy! Every time I get to the store my drinks is ready I’m always in and out! Avoiding the long lines in the drive thru! Thank you! I would recommend it!
How to delete cards 3/5
Okay the app is amazing in every single way but it is just I can font a way to delete my card. I looked on safari and searched and it told me to press pay? I can’t find which pay button it is. I want to remove my card and account so I can give my mom the card for her account because I’m a teen and I don’t want my own account. My mom could have my star points because I don’t really go to Starbucks. Can you please maybe add pictures to describe where it is the delete your card? This way it will make it easier for my mom to get points off my gift card. Over all this is an amazing app. Just please see this response and is you can please do a picture to where I can delete my card.
Quick & Easy 5/5
Love the Mobile Order & Pay !!!
Love the app but it needs work! 3/5
I absolutely love the ability to order and pick up when I get there. The biggest problem with the app is that it constantly says that things are sold out in the stores and when you get there they are not sold out. I am told over and over again by the barista’s at the store that they can’t edit the availability on the app but they do have what I’m looking for. That’s a huge flaw and very inconvenient.
Update - 6/16/2019
I am so disappointed with this app. Time and time again I go onto the app to order a passion tea lemonade and it always says “Sold out at this store”. Yet, when I get to the store they say they do have passion tea lemonade but no way of updating the app to allow customers to order it. I was going to order 7 drinks today and 6 of the drinks said “Sold out at this store”. Just forget it, I ended up not ordering anything and went to a different place.
Really bad 1/5
By Ferit Güven
Impossible to log in, terrible app.
Fix it please! 1/5
I’ve been getting “something went wrong on our end” for weeks. Haven’t been able to use my app, which has a prepaid card on it. I’ve uninstalled and reinstalled several times. Please update!!!!!!!!!
Couldn’t use phone app at store. Unable to get stars credit. Can hardly read receipt.
Service off of RoyRogers in Victorville is GREAT. I love the App
For such a large company, you'd think this app that's been around for years would be better.
The favorite store feature doesn't work very well. I set my store and each time I open the app it has a different favorite set.
The history feature doesn't work at all. I use the app multiple times a day and today the history is completely empty.
And there's no way to leave feedback on a specific visit or store.
Tip Option 4/5
I think there should be an option to leave a tip for the baristas on the app.
Keeps Signing Out 3/5
I use my card a lot, and since the last update, everything time I go to use it, I have to sign back in. Very annoying.
Love my Annapolis Starbucks 970 Forest Drive 5/5
Best team ever! 💕💕💕
Mobile orders 4/5
There are way too many steps and buttons to press to place an order
New reward system is awful. Bring back the old one
By Caitlyn Hague
Me and my friend ordered food and drinks online. We got our drinks and waited 20 mins for our food. We got tired of waiting and we told them about our food. They didn't give us it though.
Happy customer 5/5
Starbucks app 4/5
Glad to use this app when ordering ahead to make a purchase but not as easy to use as Panera’s app when ordering. They make it really simple.
Maybe Starbucks should check out Panera’s app and make Starbucks a little easier!
Destroys the app with the last update 1/5
By The wetpaint
It won’t show history anymore since their last up date. And they force pop ups on you witch my phone and many phones won’t allow. So you can’t tip these starving students with the app anymore.
The moral is don’t fix what’s not broken.
It use to work just fine. I’m about ready to delete the app.
I can’t leave tips 2/5
I never carry cash and always use my phone to pay in store but the option to tip never works, the window pops up to leave the tip but nothing happens when I click on it. I like my baristas and I’d like to be able to thank them.
Incredible Customer Service 5/5
The employees are always pleasant and patient. I often place my order through my phone app and I have a family member that brings my order when he comes home. He doesn’t know what the items are and so sometimes he hands the phone to an employee. They are above and beyond helpful!
Are you sure you want to order now? 2/5
This app is pretty good but there is one thing that isn’t intuitive at all. When I’m a little far from the store and I place my order it pops up an alert asking if I’m sure I want to order now because my order will be ready before I get there. I click yes thinking that’s the end of it only to find out that I still have to click the order button a second time to place my order. Please fix this !
I submit my order when I leave my driveway and usually walk in and walk out in less than 1 minute (gotta add my own sweetener). Love It!
Can’t order a cup of ice water from the app
Easy to use 4/5
Really like how easy it is to add money and games but don’t like that it doesn’t register all
my points after a purchase.
History not updating 4/5
Why is my history not updating in the app since May. I would like to see my purchases and reloads in near real time.
Good stuff 5/5
Cool app, pretty accurate in giving estimate pick up time for most part 4/5
By Have a Good Day People
I was redirected from the app in my emails to the internet browser when I clicked to continue a game challenge ex: “get 75 bonus stars for buying an item 3 days in a row” my email in my inbox advised me to “continue the game” so I clicked “continue” and that’s when I was redirected to the internet site vs just continuing on the app which is annoying to me as it defeats the purpose of the app in my opinion. Otherwise the app is very awesome and 95% accurate in giving estimated time frame of when your order will be ready based on your location. The -5% is because ONE time I was waiting a good 10-15 min when the app said my order had a 3 min prep time. It felt everlasting until I finally got my order.
Love Star Bucks Especially The Store In San Jacinto On Esplanade And San Jacinto St. Great Service. Love The Staff...
History Missing 2/5
The new app will not show me my history since April. There are many times 8 do not get the rewards I earned in challenges and I need the history to doublecheck rewards.