STAR BALANCE 1/5
My star balance went from 222 to 0 I’m extremely upset.
Great app but tip function stopped working 4/5
Great app — use it nearly every day. With the latest version, though, the tip feature seems to have stopped working.
Works overseas 5/5
Very convenient for ordering ahead and skipping the line to get to work on time. App even worked in England, Wales, and Ireland and automatically converted currencies from dollars to pounds/Euros. Well designed. Once and a while it will crash or not ID a store but not often and fixes on relaunch.
Bad Business Decisions, Usage Data Farming & Other Issues 1/5
Your new star redeem changes are absolute 💩! Now it costs more stars to get the same things we used to get before for 125 stars and nothing was done to change the $ to ⭐️ conversion rate for the customer. Basically, you made changes to make us spend more to get less from you! How is that good for the customers who’ve built your business to what it is now?!
Nice job adding in the Data Analytics into the last build and NOT NOTIFYING YOUR USERS that is was already On!!! Guess everyone’s into farming location and usage data nowadays, even you sellouts! Don’t worry, FTC complaint is coming right up!
Old “favorited” drinks cause an ongoing/unfixed defect where the graphic for the payment card is the standard one and not the gold member one if you’re doing an order based on a previous one when this defect was first introduced a year or so ago.
App should allow users to grade or post comments about store locations because some, well, just aren’t that good and have issues that I think bad feedback would allow the managers to improve things. You can’t do that without that feedback and why not do it in the app?... would be better than a Google review and could be kept internal for efficient resolution. Instead of a tip, how about some feedback too with each order? 🤔
On older phones, it can be slow due to the dashboard taking forever to load new content. The app needs to be streamlined a bit and allow for that content to load in the background while the user is allowed to go ahead and place a mobile order. On an iPhone 6, it’s slow. Even with a new XR, you can see the app is delayed due to the dashboard needing to update first before anything else can be done. It nowhere near as slow as the older phones, but still has room for improvement.
Can't log in anymore 1/5
Changed password multiple times and reinstalled the app on iOS and Android. Still can't log in.
Starbucks Stars 4/5
Loss 41 stars in the last update.
New Rewards Update is FIRE 5/5
I’ve had the app for a few years now and I just noticed the new rewards system and I love it. I can get a tumbler now for some stars of just an extra shot for 25. I think it’s a brilliant update
By B 🦋
Overall, love the app! It’s easy to use and the reward system is great! However, with the new update, it took away all the points I’d already collected and sent me back to 0. Supposedly it’s easier to earn stars now, but it still doesn’t make up for the money I already put into it before the update. More than a little disappointed by that. 😕
Won’t let you redeem your rewards 1/5
I guess this is more of a feedback for the company than the app or the stores ... the app wouldn’t allow redeeming the rewards in a Starbucks store in store.
Tired of Location Alert 1/5
Every time I open the app, it tells me to enable my location. If it continues, I’ll delete the app and start buying my coffee somewhere else.
Horrible changes not worth using anymore 1/5
I paid a lot of $ for drinks & found out instead of a free latte - I now get a stupid .50 discount for hard earned stars! Goodbye $tarbucks
STARS RESET 1/5
By alerien amorz
they cleared my star balance with the new update!!!! are you kidding me??? It took me a while to get all those stars, and now they’re just gone. they should’ve have reset our balances, because i basically just lost a lot of money.
Lost all my past stars!! 1/5
By the helful friend
I had at least 130 Starbucks stars, and now I only have nine!!! I’m very upset at this! Please fix this, or give me a reason.
LOST ALL MY POINTS 1/5
are you kidding me? just because yall update something new to make your app look better, doesn't mean yall have to RESTART my star balance to ZERO! money gone to waste
Love Starbucks 5/5
Easy to use app, convenient to track my spending, and easy to reload.
Coffee snob 5/5
Only want Starbucks; nothing else compares.
Plus, the Baristas are the best!
Love this App 5/5
By Mish Almira
I get free treats and lattes regularly using the app. Plus, it is so convenient to order on the way and it’s ready when I get there!
Love it but disappointed 4/5
Love Starbucks and the app. But super disappointed at the change in star redemption. Mainly the hand crafted drink going up to 150 stars. I spend so much money here I feel cheated at having to spend even more money now to get free drinks, which is the only thing I want to use my stars for. Seriously considering a new coffee place since the star program was huge reason I stayed with Starbucks. Now seems getting greedier. No thanks!
Star rewards change (April 17, 2019) 1/5
I had nearly 200 stars ($100 spent) and they reset all of my stars with their new program. This is ridiculous! how can you have a rewards program where you’re rewards get reset because they decide to change the program. This was a terrible decision for Starbucks leadership to make, if you are going to change the program at least let me retain the rewards points I have accrued. I will be re installing the app and will not be returning to a Starbucks unless they refund my stars. Dunkin’ here I come.
Sickening stars! 5/5
I don’t know why anybody would go to Starbucks without using this app! I’m addicted to collecting stars and playing the dashes.
Update Stinks 😡😡😡 1/5
By No Holiday man!
They keep making it harder and harder to get rewards from them. In Bigger cities, there are a LOT of places that can give you GREAT coffee at CHEAP price 💰 AND they give you REWARDS. 😎. Sorry Starbucks, but I’m NOT GOING to spend $5-6 dollars on a cup of coffee just to get a few stars ⭐️😡.
If you don’t spend $5 or more, no stars ⭐️!!!!
I will get my SIMPLE coffee elsewhere. 🤤
!!!!!!ONE STAR!!!!! 1/5
ONE STAR for two reasons:
1. I am tired of the apl telling me, “Oops, something went wrong,” in the mornings when I’m trying to place an order or reload my card balance.
2. I am tired of the transaction history not showing my transaction history.
the zip code can wrong 3/5
14100malaysia，peneng ，pleese fix it
Should have prices before add items
Total piece of crap 1/5
Starbucks updated their reward program and I can no longer access my account. After spending a long time trying to fix the problem, I was told by the 3rd Starbucks customer service agent that the rewards updates have caused numerous system failures. It’s called UAT Starbucks - it will catch these type of errors before you deploy if done properly.
Love Starbucks 5/5
Awesome place to hang out and staff is very friendly!
No review 1/5
I was already at 125 stars and now I have to get more stars !
App says you get 3 stars per $1 instead of 2. 5/5
This error is on the Starbucks Rewards “How It Works” page.
Feature request 2/5
Please add support for Google Maps! Google Calendar app and ConnectWise mobile apps both allow you to select your own mapping app. Even Apple’s “shortcuts”(previously known as Workflow) is able to do it.
Manually searching for the store I’ve just ordered from using Google maps takes too many steps, and oftentimes I end up at a franchise store instead of the corporate store I actually ordered from. Being able to send the address directly from Starbucks app to Google Maps would be wonderful.
Where are my stars? 1/5
I was so close to gold I spent so much money getting stars and you delete all my rewards that’s so messed up.
Love my neighborhood Starbucks! 5/5
I love my neighborhood Starbucks - staff is amazing and always so happy to see me in the mornings!!! Love them to death!
New update is TERRIBLE 1/5
New rewards system is ridiculous, Starbucks is just being greedy
Wow service! 5/5
I love the app. Makes my coffee intake so much easier. The crew at the Holiday Village Mall Starbucks are fantastically quick and always have a smile for me!!
Love/Hate Relationship 5/5
By Nut Girl 2
I love love love the app and how easy it is to use and hate hate hate how easy it is to refill without thinking about it it’s genius and now I’m totally addicted and spending way more than I ever did before!
I LOVE the Starbucks app!! 5/5
By Happy Caffe
Life is easier and I can order from the comfort of my bed show up and it’s like magic my coffee is ready waiting for me 😃
Good app but needs a minor tweak 4/5
I love the Starbucks app but I hate that I have to put a minimum of $10 in my Starbucks online card to order 1 drink. The minimum should be $5!
Starbucks Life 5/5
By Christina Kalyuzhnaya
I essentially live on Starbucks Espresso, around ten shots a day with some iced blonde roast tossed in occasionally. The app has been kind to me. When I am on a tight schedule or running late the Starbucks App has saved me. The ease of reloading my card makes it so much easier when I inevitably go over my café budget. Allowing me the ability to have different cards on file for payment giving me the option to pull from anye accounts is wonderfully convenient. Often this gets me in trouble since café often trumps everything shy of my children’s needs considering that me getting my insane amount of espresso is indirectly essential to my children’s survival. (lol) During my husbands previous and current stent in ICU the app made it easier to maximize the limited time I have. Thank you Starbucks for helping me through my husbands ICU stays and saving my children from having a non-caffeinated mother.
Coffee in NOLA 4/5
By coffee in NOLA
The app is great for ordering beverages. However, it is difficult to get help when missing rewards. You can’t submit directly through the app for those missing points which is a pain.
Can’t tip! 4/5
Absolutely love using the app. Pretty much a daily thing for me. However, with the recent update, my purchase history isn’t showing anything recent and I am unable to leave a tip. I rarely have cash on me and using the in app tip system is the way I like to thank the Starbucks team. I can’t find a way to leave this message on the app so I’m leaving it on here, hoping that the issue will get fixed.
New reward change 4/5
I just noticed the change to the rewards program and think the look isn’t bad, I just wish I knew how many rewards I have. I had a few rewards saved up but the new look doesn’t say exactly how many rewards you have, it only says how many stars you have.
The best 5/5
Wow! This is easy, saves me time, and it is great for my friends birthdays because I can get them a drink. Stars are amazing and easy to earn! Good job Starbucks!!
Poor updates 1/5
At the streeterville location in northwestern memorial hospital Chicago, the app almost always says items “are sold out at this location” only to find out they are not. So, it makes it difficult to order on the app— this seems to happen most frequently with the breakfast food.
I love the app, but..... 1/5
I hate the new star program. I’m curious as to why you guys changed it. I normally order venti fraps for my star reward - and it used to be 125 stars. Now it’s 150?!? I’m sorry, but that stinks.
❤️ Starbucks 5/5
I have been going to starbucks for as long as I can remember and my drink is perfect every single time, love mobile ordering, very convenient. 2 👍’s up!!
150 stars 😡 1/5
Now I have to pay 25% more to earn my free drink 😤 this new rewards program is garbage. Will continually give one stars until you have it go back to 125 stars 🌟
Screw Starbucks. Money grabbers. 1/5
Screw Starbucks and their new reward system. “To give customers more options.” That’s BS. An extra shot of espresso is $.80 and that now requires 25 stars. To even get 25 stars, you need to buy $11.50 worth. So, essentially with this new rewards, you’re paying $11.50 for an extra shot. I ALSO LOST MY REWARDS. I had four saved rewards, which would be 500 stars. Know what I can get with that much now? Three drinks, or just two drinks and a sandwich. They friggin stole from their customers. Once I use up the rest of my gift card, I’m deleting the app.
This app is a fraud. I spent so much money trying to earn stars to be a good member.... 37 stars to go... then there’s a new update for Starbucks rewards and all my stars all gone... FRAUD !!
Great now I have to waste more money to get the drink and extra for add-ins 🤦🏻♀️👎🏼
I love Starbucks however what a terrible experience I had today 5/5
I love Starbucks however it seems that my orders today where horrible the coffee tasted burn. It unfortunately that I prefer Starbucks bc of the quality of your coffee and I served burned coffee.