Speed issues 4/5
Only major frustration I have is the app saying I’m speeding when I’m not. For example, on a 20 mile straight road with cruise set at 60mph. The app will say I’m speeding at random points along the drive and will state speeds up to 84mph. I counted 12 times on this particular route but it happens everyday. The road is a bit rough in this particular example but other then that I have no excuse for the app to be this incorrect so many times in a single drive.
Sure it can do all that extra stuff... 1/5
But when it comes to MAKING YOUR INSURANCE PAYMENT it’s practically useless. Once you have an automatic payment in place, there’s no way to change your payment method! Do you want to pay your bill early? Can’t do that in the app either! They make you login on the website instead.
They’re so concerned with all the frills of the app they forgot to include basic functionality.
What happened 1/5
I used to have State Farm insurance but I do not anymore, I do however still have a credit card with them. I cannot find my credit card on the app anymore to manage it! Where did it go?!?
This app is ridiculously difficult to set up. Amazing State Farm can’t get this correct.
Punishes you for not running red lights or avoiding accidents 2/5
If you stop to not run a red light and have to brake harder than a slow glide to a stop you are punished severely in the app. You also get punished for not slamming into a car but breaking hard when someone cuts you off
Guessing this is intentional to make sure nobody can actually get the full discount
Watch app 3/5
Absolutely nobody: “I want to see account balances on my watch!”
What would be more useful: to be able to contact roadside assistance using the watch app.
What’s new in 8.2? SAME STUPID OLD START PAGE!!! 1/5
... START PAGE FROM A YEAR AGO!!! Makes you want to hate it if running into problems with the app! And the two-step authentication does not allow to send a code via email to sign in. Lying responses of changing the opening page. Lies about extra two-step authentication options to select. On top of this: Erasing one and two star reviews to make it look better will get us riled up even more so we will keep giving one star reviews!
Excellent service!!! At Tony Lopez Winter Park, Fl. Keep up the great job.
By Tako Nomuro
Tried updating the app and wouldn’t so I had to delete and download the app again and the app wasn’t able to pull up or do anything when I really needed it to pull up my information.
Easy to use 5/5
By qof by
Very user friendly
Easy to use 5/5
By Sue sue also
Easy to use, to look up a policy and to pay a bill. Well pleased with it.
Stop asking about 2FA every login 4/5
By Luke P 470
I love that two-factor authentication is enabled, but wish it was simply a setting that was either enabled or disabled, and not something I have to re-agree to every time I log into the app.
Alternatively, it could have another check box ere you can opt-out of seeing the 2FA acknowledgement every time you login.
No policy number or reference for payment 1/5
By More puppies
When payment is due, only the amount due is give. I have several policy with State Farm, it would be nice to know when payment is due which policy i am paying ie. auto, home, life etc
Fast, easy & convenient! Thank you!
Never pays my bill 1/5
Ever bill never gets payed i have to manually pay it or they cancel my my policy
State Farm app has come a long way. 4/5
Developers have done a great job. There are still things I’d like to see enhanced:
Document center within the app rather than pushing user to the mobile site
Complete document history rather than just the last 24 months (I believe that is how far back it currently goes).
Home inventory feature to document photographs and details such as serial numbers of personal belongings.
Those are just a few suggestions for the moment I’ve been hoping to see for awhile. Looking forward to continued development!
App is easy and great 5/5
Easy to make payments. It’s a nice app
Excelente StateFarm 5/5
Es una agencia de seguros como la misma palabra lo dice SEGURO Y CONFIABLE no cambio por nada a STATEFARM, tengo seguro de vida, de casa y de carro, me han brindado buen servicio a lo largo de muchos años y son buenos en su comunicación EXCELENTE LO RECOMIENDO 🌟🌟🌟🌟🌟
Total convenience 5/5
By Billboard Queen
This app makes online banking a breeze.
Statefarm App 5/5
By Liberty Duda
Great app! Provides a quick easy way to make my payments !
Not great 2/5
The app needs work at least you can pay your bill
App won’t let me sign in 1/5
Every time I try to log on to this app it tells me I need to use a proper user name and password. Every time I get this error I have gone to the website and reset my password but when I go back to the app it says the same thing. I retry every couple of weeks but this app has been completely unusable for me for several months.
upped my payment 1/5
Excellent service 5/5
Have been with State Farm many years. Claims are handled quick and fair. Payment plans are appreciated. Premiums are reasonable.
They do everything to take more money from you. I can’t cancel my insurance for two weeks. 1/5
Never use this company
James Baker 5/5
Our agent is always there for us as a family when we need anything not to mention his personal time and money he donates to make our community a better place. The app is good too.
Very good 5/5
By Misha Yepremyan
P Blood 5/5
I have been with 25 years over. Eddie Busey and staff are simply.
Easy to use 5/5
Quick easy to use and understand.
The app is pointless 1/5
Why even make an app when you have to sign in to the internet browser version to do simple things like change your auto pay method
Billing is always wrong
Great service 5/5
By Debra Anderson
Insurance is good and affordable with great service!👌
Online bill paying! 5/5
The process is very simple!! I appreciate that since I am 62 and haven’t worked a whole lot with these kinds of things!
Rip off! 1/5
By William 2.9
You think I like just handing money over to y’all each month and getting absolutely nothing out of it? No I dont. They’re scam artist just like healthcare.
By tono vela
This app is so easy to use and very simple fantastic job whoever created
User friendly 5/5
By 123 happt
Love this app!!! takes me seconds to make payments or view my account!!!!
Most confusing app ever. 1/5
By my stone age insurance app
When I want to pay bill, I want it to be easy.
Hey, State Farm, why would I want to learn about add-ons, when you can’t make it simple for me to pay my invoice?
You aren’t winning my trust.
Easy banking 5/5
Clean app... features work good. Makes payments easy.
Can’t log in 1/5
I have not been able to log in the last couple of weeks. Tried the forgot password and have yet to receive the email to reset my password.
Best ever 5/5
I love my insurance and the people who helped me out thank you so much....
Bill Paying 3/5
Bill paying on my mobile could be improved
Just ok 3/5
Doesn’t always work correctly and most of the time won’t let me log in....
Staff is AWESOME!!! 5/5
By Pottsy & Tucker
Going from Big Stuck Ups of USAA,
I was very leery of leaving. Josh a former Army Veteran himself, told me upfront what they could do and not do compared to other companies.
When I purchased I a baby carrier for a family I was helping out, on hard times, Noah and even the big shot Dean, went out of their way to help me to install it. Not like USAA, heck, I got turned down EVERY freaking time I tried to get a simple loan.
If anyone looking for an insurance agency that is very friendly and helpful and even convenient to get to.... check them out at Near Wal-Mart facing 1604 and Culebra exit.
“Pottsy & Tucker”
Paying premiums 5/5
Like this website. Easier to make payments!
Kendra Rone Office 5/5
By Moir Family
Everyone in this office is great. Always there when we need them. Very helpful with any question or concern. I don’t know if I’m getting the best rate but I know I am getting the best service and that’s worth a lot! They are covering everything we own and is at a very affordable plan.
This app is horrible 1/5
Don’t waste your time getting this app. I can’t even get past the create your account page. After I create my user ID and password, the screen freezes and won’t let me submit it. And yes, I have created a password using the required letters, numbers and special characters.
Awesome App. Works with Apple Pay in the app! 5/5
It is easy to use. I love the fact I can pay my bill with Apple Pay. I will never auto bill again.
Not too useful or user-friendly 2/5
The first issue is the password. The app (really it’s the developers) have pretty strict password requirements. So forget being able to memorize your password for the few times you use the app. That would be more-tolerable if they would enable Touch ID like most other developers do.
Once one finally gets in, navigation isn’t all that intuitive. It takes some poking around to be able to do what I want to do. Some things are straightforward but not the most common ones.
The app has potential. It’s just unrealized potential.