You should have coupons or ways to save on the app.
By Great Appp yoo
Not impressed 2/5
By not impressed4000
Order took forever. No silverware - guess you have to ask for it now. No condiments on burgers when we specifically told them what we wanted.
App Crashes 1/5
By Audio Gumshoe
I have use this app consistently for several years. Now when I try to open it the app crashes. I get the Steak ’n Shake logo and a brief appearance of the keypad. After that, the app simply shuts down.
I have tried to force quit and re-open it. I’ve also uninstalled the app and reinstalled it to see if that might help. It crashes every time.
Poor Greeting or Racial Greeting 1/5
By Alfred Douglas
Store #502 Fort Myers, FL this location phone number is 239-274-9500 store manager named Chuck said he would talk to his black waitress that just threw the menus on a table as she walked by and kept going as for us to follow and stop at whatever table she threw the menu on. If I would have done that to her as she is dark black, she would have screamed racism at me because I’m White White. The manager Chuck who is also Black said she meant nothing by it, well the look on her face as she rolled her fake eyelashes at me while I was talking to her manager said it all! This location doesn’t want white customers, mostly all the employees there are black. We also noticed how dirty the place is, table legs are dirty with food spattered on them, ceiling vents are dirty with years of dirt, windows are greasy dirty, tile floors are beyond cleaning, It’s a shame that this raciest atmosphere still exists in Florida, we have been going to this location on a weekly basis. NEVER AGAIN Steak & Shake.
Everything is awful! 1/5
By Ahmad Sumadi
Slow app, often doesn’t load. Not to mention when you get to the restaurant they’ve no clue an order even came though. End up having to wait the 45 hours and full tank of gas just to eat a hamburger. These things easily make Steak N Shake my least-liked “fast food” eatery.
It’s been a year of crashes 1/5
The app doesn’t stay open. It keeps crashing.
Crashes at start up. Useless 1/5
Unable to use since it crashes
App crashing 1/5
The app crashes as soon as it starts to open.
Crashing app! Want my money please 1/5
The app keeps crashing. I tried to reinstall the app but the issue remains. I’m concerned I won’t be able to use the money on my account via the app now. I’d like to get in touch with their support team!!!
App is now crashing. Worked fine until yesterday. 1/5
Was nice until yesterday. App crashed when I went to pay several times. Turned iPhone off and back on, but it didn’t work. Uninstalled and reinstalled the app, but it still crashes. Hopefully, they will fix app.
App crashes 1/5
Tried to use app tonight on three different phones and all crash right after the app starts up.
Won’t open 1/5
Like everyone else is saying, app shuts down the second you open it. For me, it’s right after I press “allow” when asking if they can use my location
Why is my app now crashing? 3/5
This app is hit or miss after an update. When it works, it works great. However, now on iOS 12.4.1, my app crashes. I am concerned because the last time this happened I was advised to uninstall and reload the app. all of my previously stored funds were lost. I have rewards and cash on my account now and I do not want to do this again.
Crashing constantly now 3/5
It was working but 2 days ago it stopped finding the S n S nearest to me( had always worked before). And now today it began crashing within 5 seconds of launching app. I’ve deleted it and downloaded again twice. Keeps crashing.
App crashes as soon as it opens. I am using iOS 12.4.1. I reloaded the app from the App Store. It still crashes
APP IS CRASHING 1/5
By Loghouse Teacher
After the app continually crashed immediately upon opening it, I uninstalled and reinstalled it. Still crashing. Guess we won’t be eating at Steak & Shake tonight.
Mine keeps crashing and I have unused money I can’t get to 1/5
My Steak n Shake app keeps crashing and I have unused money I cannot get to because it crashes the second I open it. I have tried deleting the app and re-downloading multiple times but it still is not working. All other apps on my phone work great except this one.
Just crashes as soon as I open it 1/5
Logged in , screen brightness went all the way up and crashed. Every time i open it it just crashes
No gift cards 1/5
App says it has temporarily disabled the ability to load gift cards on the app. This has been like this for many months. Manager says there is a new app that allows this but it does not exist. Would eat there more if the app accepted gift cards.
Ordered a shake on the app to save time in the drive thru. No kidding I had to wait in line over 25 minutes. If I could he cancelled I would have.
Gommy chili 2/5
My wife ordered the chili normally her favorite. Not so this time. Thick and gommy. Not worth eating. Could be a while before we are back.
My app stopped working how do I fix it I love using it
Not great anymore 2/5
I used to love this app but here lately it keeps telling me there isn't a store near me and won't allow me to order. Please fix this!
Rewards good. NEVER has coupons as advertised. 2/5
In order to use your phone to pay you have to hand over your phone. Not good! Look at other restaurants and drive thru’s and see how they do it. There have been absolutely NO COUPONS FOR OVER A YEAR NOW!!!!
Can’t open app 1/5
The first time I downloaded the app, it worked great. Got all of my information in and my account was set up. After that first time, the app refuses to open. It seems like it’s going to, then closes out. I have deleted it several times and it has not helped
They never fix bugs 1/5
I’ve reported and complained about bugs for years with no resolution ever. Don’t add a pin to your app. You’ll have to wipe your phone. Gift cards won’t work any more and they won’t commit to fixing that either. Terrible
The app keeps crashing every time I tried to open it. This needs to be fixed ASAP because I loves eating at Steak ‘n Shake and I tends to pay with my app
Never again 1/5
By Peoria, IL
I downloaded the SnS app and put $50 on my account. After using the app only twice I still have over $34 in my account. The last time I went to SnS they would not accept my card. I had to pay cash for my meal. They claim there were charge backs on my account. Upon contacting them they said said they would check into it. The next response I received from them stated it went into arbitration of my dispute and I lost. Again first of all I know nothing about any arbitration so what are they talking about? To have any sort of arbitration shouldn’t I have been notified and had some sort of representation? No wonder the majority of SnS have closed up across the country. As much as I love SNS I will never set foot in another SnS to eat another meal.
By JDH ATL
Awful service 1/5
We ordered water with our shakes and it took the waitress a long time to bring the water. The waitress had an attitude. Food was awesome.
Fix this app 1/5
This app is still crashing. It’s crap. Fix it. And Apple don’t erase my review. If you keep erasing it then what’s the point of even submitting reviews if you’re only not going to post them.
Pretty sad indeed 1/5
Used to be able to load my gift cards on it. Says you can in the description, but for the last 6 or more months (maybe a year now) or says that feature is “temporarily disabled” which is more like permanent.
Fix that, and make the coupons easier to locate again, and I’d give it five stars.
Can’t upload gift cards 1/5
The app is no longer allowing gift cards to be uploaded, so if you want to order ahead or use the app even in store, one cannot use gift cards. I’ve never had a restaurant with online ordering that does not allow gift cards. Steak and shake restaurants have the worst customer service in the industry. The redeeming quality is the food is decent, and the app and rewards and gift cards always worked seemlessly together. I still don’t eat there as often as we used to because I don’t have the patience to sit in a 30 minute line (the average wait time at our local Steak N Shake with just one car ahead in the drive through), but if this gift card issue isn’t resolved, I won’t eat there at all.
Waste of time 5/5
Horrible app constantly crashing..currently have $25 on an account I cannot access
JERRY DENNIS 5/5
The food is always AWESOME
App is ancient 3/5
This app has the potential to be as good as McDonalds or Papa Johns apps. I still have to stand in a long line at the register waiting for a manager or someone to come ring everyone up. This defeats the purpose of having an app to make the transaction go quicker. I could just as easily used my debit card since I have to stand in the same long line. Also, S & S should have special food deals on the app. It’s silly to not have food specials on this app. which would help people to decide whether to go to S&S or another food place if they already had a food special.
Good and bad 1/5
The service started great, very friendly. Towards the end, it was like he was being bothered when we asked for something.
Worker at St. Louis location 5/5
There’s a guy who’s an amazing cook at your St. Louis and National location. His names Kyle and he’s getting ready to leave for a different job because Steak and Shake isn’t paying their workers enough. This is a location where a lot of college students under influence go for late night snacks and hardly ever tip. Moral of the story you should raise your pay to the guys working the grill for ya. Let’s make this happen.
App bugged a lot and they never accepting pick up 5/5
Never can I ever order ahead
Sad really 1/5
I hate that you cant add gift cards to app I got gift cards for gift and I can get points now because I have gift cards
Needs work 1/5
There’s no reasonable way for me to find my closest store. There was very little thought into what the customer might want to do with this app. It’s sad to see that burgers this good are paired with a corporate team that doesn’t understand the value of customers experience. I won’t stop going to steak and shake, but this app is garbage. Needs a re-do.
Great burgers. 5/5
By JoAnn 123
Kludgy with reduced feature set 2/5
I have more problems using this app to pay for food than competitors’ apps (McDonald’s, Starbucks, Moe’s, Dunkin’ Donuts ...). Also, the loss of the ability to add gift cards to my account is a major flaw of the current version.
Gift card disabled 1/5
By Michael M Xu
Can’t put a gift card in the app to pay.
Useless app 1/5
By frustrated and so over it
Cannot get the location correct, it wants to send me close to a hundred miles away! We have a location less than ten miles away.
Good food 5/5
By Money savers
Food is good & very economical . You can’t go without a shake ! Lots of flavors
Steak n shake 5/5
Awesome steak burger and fries. Great shakes too. There chili and spaghetti is not bad either