Gift card 2/5
By jenn ples
Not able to upload a gift card?
Limited ordering options 2/5
Fries should allow options (i.e. BACON cheese fries)
By 1 hungry man
Having a hard time trying to order also having a hard time trying to add gift cards to this app
Please don’t close 5/5
I heard a rumor that Steak ‘n Shake is going out of business? Please tell me this is not true.
I just wish there was a restaurant in New England
Can’t load gift cards anymore 1/5
Tried to load a gift card onto the app. Error message said the ability to do so has been temporarily disabled. Really? No reason to have the app if you can’t do something that basic. What’s the point?
Crashes on iPhone XS 1/5
It worked at first but after I turned on Face ID authentication it stopped working! I even deleted the app and all it did was crash over and over again
Not user friendly 1/5
I can’t figure out how to use this app, and neither could the Steak and Shake employee when I tried to use it when I ate food.
Also, it seems you can only use it if you pay by credit card; is that right? Seems to punish those who pay by cash
3 trips 1/5
Ordered 2 plain hamburgers and 1 chocolate shake, online. In drive thru, I received 1 plain and 1 fully dressed and a shake. Walked inside and explained I wanted 2 plain. They gave me a replacement. It had cheese on it. I walked inside, again, with both burgers. Finally, after 3 trips and 25 minutes, I have 2 plain burgers.
App not working 😞 1/5
About a month ago April 2019 my app started messing up. I have contacted Sneak N Shake and have jump through every hoop they have asked of me. Was told they would get it checked out. A month later and still no word. The app works on my son’s phone as we share an account. But not on mine. This is very frustrating.
Needs major work 1/5
Menu isn’t matching to my location. Ordered and PAID on the app, picked up food brought home and was missing an item. Called the store, they don’t carry it. They can’t issue the refund on the app.
Missing some modifications to your order.
The money loading system should be optional and not the lowest at $25. It erroneously added $25 twice back to back.
Can’t add credit cards to phone balance 2/5
Please reinstate the capability to add gift card balances to the app; otherwise the usefulness of the app is minimal. Also please return the capability to add server gratuity to payment by app.
Pay to play 1/5
Set it up to just use a card instead of loading money on to a virtual card. App is useless
Bring back gift cards! 1/5
The only issue I have with this app is they no longer allow you to add gift cards. I have several cards I’d like to add but they’ve discontinued it for some reason. I can use the cards at the store but it won’t give me rewards points.
Slow slow slow service 1/5
By patsy sawyer
Server said other employees called out. At table waiting for server to take our for 30 minutes. She finally come and took our order then we waited another 35 mins. For food to come to the table. Milkshake was made wrong had to be remade. Sad time
Problem with loyalty account 1/5
The app is messing up and saying they can’t find my loyalty account in their records but I have had an account for over a year and even had money on my account at the time of this occurring I tried to reach out to them but they never respond. I have gift cards that I’ve been trying to upload to my account but I can’t because this error keeps popping up
Won’t let me add gift cards 1/5
The app for the last few months hasn’t been allowing me to add gift cards. This is plain silly. The notice is always “this is temporary”, well maybe “temporary” isn’t the word they are looking for.
Pekin store 1/5
By Pekin manager needs fired
Always people standing waiting to be seated..People walking out because no one will stop working to seat them..We just seat ourselves because there is plenty of seating and no one will acknowledge you..Horrible management !! Sad because we love Steak n Shake ..Tina is the manager here..Disappointing
Best Burgers and Best prices with fabulous Shakes.
Won’t let me open it anymore 3/5
I set an app lock on it and then I removed it and ever since then it hasn’t let me open the app, I tried to delete and reinstall it but it don’t work and I have one of the newer phones so it shouldn’t do that, please fix.
Disappointed unable to Use of gift cards in app 1/5
Disappointed you can no longer add gift cards onto the APP.
The best in Bloomington Illinois 4/5
By Boston Bean Benny
Love this place for breakfast 5/5
Not many places do it right anymore. We enjoy coming here because of the variety. The fact it is open 24 hrs and you can have whatever you want on the menu makes it nice. Sometimes you’re just craving breakfast for dinner
Many missing options. 2/5
As I was sitting in the restaurant waiting to get served after waiting 15 minutes to get seated I decided to see if maybe I could order online quicker than getting a waitress. I had the order all ready to go when she finally arrived to take our order. The reason I hadn’t submitted it was I could not find any way to upgrade my fries with my order to a large order. I decided to just add a side of French fries however I couldn’t find that option anywhere on the menu. Same thing with onion rings. The other thing is that there is no flow to the ordering. You can’t tell what the main menu page is so if you click the double arrow one too many times it takes you back the select location page. Make a drop down menu that has all of the categories and easy to know how to go back and forth. And fix your restaurants and get them to start managing the floor and customers better.
Steak and Shake 5/5
The best fast food since I’ve been going. I started in 1960.
Slow staff 3/5
The staff at the location on 580 in Clearwater is ridiculously slow. This location is getting worse every time
Gift Card 1/5
By Cracked eggs
Corporate needs to add the gift card function back on so that you can use gift cards on the app.
By ABogzo k
Waiting for 30 minutes, after I ordered online. Bad customer service
Auto load nightmare 1/5
Be very careful of your auto reload settings!!! My $30 lunch just costed me $150 in addition to my lunch cost due to my settings being programmed to automatically add $75 every time the app fell below $10. I tried to change the settings and paid for my friends’ meals only to have it happen a second time.
Add on options 5/5
Great app, just should have a feature to do add ons, like adding frisco sauce to order, just a suggestion
Don’t order salad 3/5
By Danielle K😃
Don’t order a salad, they NEVER put the dressing on it or in the bag.
Frisco Melt and Fries 5/5
By 7 people in my family
I love the app, wish the special instructions to order my fries without salt were available
Can’t even get the app to open without crashing 1/5
Every time I try to open the app it crashes I am very disappointed since I read such great things and our city just got a steak and shake . Please fix!
Gift cards 1/5
I’ve been waiting over a month for them to fix the gift card upload. I hate not being able to get points or order ahead because I want to use a gift card.
App Is Closing Constantly 1/5
The app is not functioning properly. Closes shortly after opening. Uninstalled & reinstalled same problem.
Fix it! 1/5
I have decided to stop purchasing gift cards from S n S until you fix your app
Open the app and it automatically crashes. Been trying for days and not working every time.
A little slow for the few people in the restaurant.
Not worth it 2/5
My store can’t figure out how to use app. It’s useless unless you order & pay online. I want to order in store and pay at register. Most useless app I’ve encountered in a long time.
Service was terrible
Got everything wrong
10 minutes to get a person to check us out
The system failed. 1/5
Using the app resulted in money both coming off my rewards and out of my cash balance. Error.
By CRASHED-My triumph
App crashes even before signing in.
Made simple. 5/5
I often refrain from using technology as a means of payment. I keep funds secure, spend most of my time working, and on breaks look how to better invent myself. Once in a blue moon, I’ll have the option of ordering lunch, and using the app instead of a lengthy process is always a game changer for a company with affordable great tasting burgers. Well done Stake ‘n Shake... well done. 💯
Drive Thru wait 2/5
We wanted to try the new restaurant. We were in the drive thru for over 30 minutes. Surely there is a way to make this go quicker.
Deleted this app 1/5
I don’t put my credit card information in an app. That’s the only way you can get your points so guess what... I deleted you quickly! Change your app!
Convenience at its finest! 5/5
By Marvelous Fernando
Very convenient App to have when going on date night. No need to fumble for your wallet. Could order ahead of time and find the nearest location on this app.
Great job 5/5
By EnK construction
Good service and great food also pretty fast
Need the option to customize 3/5
I like extra pickles on my burger but there’s no place to add that on the app.
It’s great 3/5
I love the app, the main reason I’m giving it 3 stars is because you can’t use Apple Pay to add funds to the app. However, you can use Apple Pay at their locations.