Not a good app at all 1/5
If they really want people to use this app and improve customer service they really need to put coupons on it for customers to use in they’re restaurants. As of right now there’s no reason to ever use this app.
Its ok 1/5
Nothing special. Ok prices
Horrible service. 1/5
Went to Steak n Shake and one waitress was the cook as well as our waitress. Our fries were cold, asked for hot fries. Twenty minutes later we got hot soggy fries. Plus she got my order wrong. My hubby wanted us to bring back a steak burger for him as well. We decided to go to a different Steak n Shake from having had a bad experience where we originally had gone. I walked in, waited ten minutes while a heavy set manager was on her phone. She finally came up to the register and waited on someone else ahead of me. I didn’t say anything. Meanwhile a gentleman was paying his bill and he said to the cash register gal “is that the manager in the black with the tattoos “? The gal said yes and he said he wanted to file a complaint. He told her that this lady (me) stood there ten minutes before she got off her phone and then she waited on other people before me”. He said he wanted this noted. We eat at Steak n Shake a lot. I never have had two miserable, bad experiences at two different Steak n Shakes in all my life. It’s really gone down hill from the good old days. WHY???
Every time I open this app it crashes. I can’t do ANYTHING with it!!!! I’ve uninstalled it multiple times, restarted my phone, it doesn’t matter what I’ve tried it doesn’t work!!!!!! It keeps asking me for the app lock code but crashes before I can do a single thing!!!!! Please fix this!!!
5 starts 5/5
Great Service, and the app works awesome.
Marvelous app! 5/5
By Lee Fogel
Worth getting and super easy to use and pay for meals. Highly recommended!
Slow service 1/5
Been in line at the drive-thru for 10 minutes so far. Not one car has moved.
Wasn’t welcoming at all. 1/5
By bj's love
It was good experience at all tonight.
We waited for server to come about 25 minutes after we were seated. I had to ask some of crew to send someone to place our order, after I asked, it took more time to come our table.
After we ordered, foods were served and tasted good but afterwards no body came to check on our table even once.
Cookies are came with meal but even that I had to ask at the check out.
Management Problems 3/5
On one of my visits on December I was given a spoiled salad, the smell was so bad that the people sitting on the next table told me not to eat that, told the waitress and she care less; paid the whole bill including the bad salad and left. After a while returned last night and there were no utensils available; ate the fries with the finger, no soup cups; gave us the soup in a paper cup, no placemats; gave us after asking breakfast placemats; the bathrooms were dirty and smelly and the floor were so greasy that you need to hold to the tables on some areas to walk. We went at 10:30 PM after the movie. Food was good.
Hard to understand what coupons are available. Manager was not knowledgeable regarding the app.
Clarksville TN awful 1/5
We patronize S&S quite a bit - Clarksville TN restaurant near interstate, the single rudest drive up waitress ever!!!! Totally screwed up our order, my wife is allergic to mustard- the girl went into a puffing rant when we asked her to please start over , we drove away. 6:45 am - 1/4/19
I’m Heavy 5/5
This place keeps me big.
App was working fine!? Now it opens and kicks me out upon asking for unlock code. I’ve uninstalled, powered off etc no luck please fix ASAP
Easy to use 5/5
The app layout itself is great. Very user friendly. The only 2 complaints I have are the re-load amount which is a minimum of $25 should be lowered to$10. When I spoke to customer service they said that is the typical price for 2 people. I usually order for one person and might have $4.00 left on my account and want to add only $10, but it doesn’t let me. The other complaint is the same as another person mentioned, please scan my phone while I am holding it. I have actually had my phone dropped from another fast food chain and they cracked my screen. They paid for it but it was the hassle of getting it repaired. Otherwise a great app overall.
No Salad Options 1/5
There are no options to order a salad. That is a miss for someone who likes their salads.
Eat in? 4/5
By 2nd acct
Love the app. Would really enjoy an eat in option.
We are so hungry. Yummy burgers. That’s it
Limited access 2/5
Can’t get to onion rings to order. Very limited access
What happened to the TIP option?
Worthless app 1/5
By C A 0987654321
Using my card 2/5
I don’t want to have to use my card to get points every time. I use cash a lot
Apps fine the service time and employees are the problem 1/5
Took exactly hour to get food from time it was ordered it then had them remake it all took additional 30 mins. When inside to pick up told her had app order she asked someone where it was they said up in the window waited 45 mins for her to come back give me the already bagged food made then make it fresh took additional 30 mins time to get and it was still freaking cold no napkins no plastic silverware what a joke even McDonald’s does better than this
My last visit 1/5
I went last year for my birthday to get buy one get one free shakes and a burger and they charged me twice and no one has contacted me as of yet thank you
Rude manager 1/5
I order my food online paid for and all. But they have a drive threw online sign. I call and asked the manager can my food be brought out to me since it’s ordered and paid for and she tell me no and doesn’t give me her name.
By Gigi's House
I usually order thru Uber Eats. The app is a huge headache! Allow lots of extra time when using.
There’s a bug that doesn’t allow my CC because “incorrect Zipcode”....
It’s been awhile and the developers have not responded to any of my emails, a friend of mine actually used them for their franchise, but we’ve always had problems with them.
Burger love 5/5
By hd ji isnjisjjj okdnzj
The one on General Booth Boulevard is my favorite pick up the garlic butter burger and the people are very nice
Needs improvement 3/5
The app doesn’t have a good online order system. But my biggest complaint is not being able to store multiple cards in the app. I constantly have to change the card and it’s annoying.
By sheila #1
The Biscuits and gravy were wonderful!
Absolutely impressed 5/5
This is a great app that allows me to order ahead and pay at the register.
Best Burger! 5/5
The Grill Master Carlos is great, burgers are so good, he fixes burgers like he’s fixing them for himself. We keep going back!
All the servers are great, we have had everyone there and they are all great! Managers are always helpful and step in when needed. Love this place!!!!
Can't view/edit orders or add promo?
I placed my order almost an hour ahead of time. I pulled thru the drive through window as the app stated. The cashier couldn’t hear me when I told her I have a mobile/internet order. Once she gathered what I said she asked me to pull around. So I pull to the window “mind you she didn’t ask my name or a phone number or anything in regards to my order that I requested to be ready at 5pm. I am on my lunch hour. So now I have been asked to pull up and my order will be out shortly. Well here it is 5:20 and a nice young man finally brings m order. Still no questions in regards to if this order belongs to me. I’m not impressed and I’m sure I won’t be back. Now I remember why I don’t go to Steak n Shake.. Level Up!
Fast service for ordering ahead! 5/5
I find my ordering and pickup very quick and convenient when inside or close to nearby Steak’ N Shake restaurant! Awesome!
App doesn’t let customize burger, drinks, or shakes like one should. You should at least be able to leave a note and pay in the store without having to add your card to an app. Not to mention, you can never get ahold of anyone at the restaurant to customize.
Doesn’t work 1/5
By Big Papa Geo
Tried for 20 minutes and would not work right!!!!
Best burger 5/5
I love steak and shake 👍
Fishers has great consistency 5/5
By Full Circle T
Food is always great and enjoy the attentive service staff.
Ms. Lateria great service 5/5
Food was great and cheap and fast and hot and ms. Lateria our waitress was efficient and sweet
This is a MUST HAVE APP.!! 5/5
Love this app !! Easy to use, awesome prices for food that is always PERFECT! And the best part...you get free food along the way!! You can’t go wrong with S &S!!
Need option to add coupon code 4/5
They got my order wrong again
Deciding on a time to pick up food. 1/5
What’s the point in deciding when I want to pick up food? I asked for a time almost an hour after ordering and when I showed up to the store, I was asked to wait an additional 10-15 minutes. I get this is just Steak ‘n Shake but don’t offer a time for pick up if you cannot have it ready in time.
Doesn’t have all the milkshakes on the app. Sad.
Crashes on opening. 1/5
Crashing on iPhone X with most recent IOS. already deleted and re-downloaded the app several times.
Great food 5/5
Great food great service they really do a great job
Please Add a Search Bar for Locations 3/5
I would LOVE to use this app to order ahead like I can at other restaurants! However, you have to look through hundreds of random locations to find your local restaurant. Please add a search bar and a Favorite button so you don’t have to search every time you want to order. Otherwise, it’s a good app for payments and rewards.
Mk Sams 1/5
By jggjk cdjktc
Jacksonville NC store is a shame. Order is never correct, menu is limited and the store itself is sad the drive thru menu board is still on the ground and service shows it is not a good place.
Slow service 1/5
Every time I come to this place we wait forever, the drive thru wait is always thirty minutes a more!