Need to add condiments 4/5
I would have given this a 5 Star if I could add condiments to a patty melt or other specialty burger. I can add anything to a regular steak burger, but I can’t add mustard to a patty melt. It seems that would be easy to fix since you can already do this on the regular burger.
Cant order value menu from ap 1/5
By deadhead 68
Really frustrated, cant order from the value menu from the ap. I would get the grilled cheese quite often if I could use the ap. It has a grilled cheese option bit it is like $2.69 and not 2/3. The ap is worthless if I cant order everything.
Can’t seem to personalize 2/5
By This app needs fixed
I couldn’t add a side of cheese, change the size of the drink nor could I change the size of the fries.
Needs some help 1/5
TERRIBLE customer service. Order online and you still have to wait. Wait goes up to 30 minutes sometimes. ...even on a Wednesday evening. 3 girls mopped the floor while the rest of the staff struggled to keep up with orders. Waitress was the shake person and the waiter so wait time for EVERYTHING was ridiculous!
I used to work here years ago and it ran like a machine. What happened?
Good, but wish you got more rewards. 3/5
By Steaky and Shakey
I do like how fast and easy it is to pay, but I thought you got other deals like coupons and free food and things like that. I’ve had this app for several mounts and haven’t seen anything. The apps good, but could be better.
💗💗 Steak and Shake 💗💗 5/5
By JA-Smurf Lover
Love our Troy, Oh.....Steak and Shake!!! Friendly service and great tasting food🍴🍴🍴🍴🍴).
By Vaglz lml
My first time using the app and the asap time to place my order its in 2 hrs ! 2 hrs wait ??
View Cart 1/5
If you have already picked your things out and go to a different screen there is no checkout. You have to pretty much re-order. Very very frustrating
First visit to Millersville Location 1/5
By JB of Baltimore
First visit to newly reopened Millersville, MD location. Went to pay bill and neither manager on duty Aurius and the General Manager Sonya knows how to use app for rewards. I asked both managers how to use the app for rewards and neither of them knew. When I asked how can a restaurant have an app for rewards and nobody knows how to find it and, Aurius gave me attitude and said that I could take it up with the manager. And very abruptly said your bill is $48.50. I replied that I know how much I owe and that I sense and attitude and that she doesn’t need a job. I asked is the manager here and she said no they will be here tomorrow. Otherwise my server Danika was pleasant but the overall restaurant seemed disshuffled.
Love paying this way 5/5
Everything has worked fine when I go to the cash register !! Love the convenience of loading the money in the app and also of paying. Great for budgeting
Poorly thought out 1/5
First it downloaded $100 instead of $50 to start. Pay each purchase like McDonalds app!! I did not see a place to designate drive thru order like McD. Then I could not advance past leave a tip to the pay function. Who tips drive thru. I Could not find a way to back up or cancel order. I went inside to store, order not in que. Manager had no clue. Please cancel whole deal and refund my prepaid money.
Big Holes 2/5
You can only add $25 minimum. I just needed to add $10. The location search lists every location they have and you have to scroll forever to find the one you want instead of by city.
If it ain’t broke don’t fix it. I do not like the new update. The old app was sweet and simple to use. The new one is a pain in the rear. Now you have to hold the app down, to open up anything.
Haven’t even been able to use my rewards.
Current version crashes when opening 1/5
I used to love this app, but the most recent update crashes on opening. So, now I can't use it at all. When the app works, it is great. PLEASE FIX THE MOST RECENT VERSION!
3 is generous 3/5
By 3 is generous
Total train wreck each and every time we go in here. 4 times in a row is too much to not be a habit.
Was thrilled when I saw an app for Steak’ n
Shake. When I lived in Ft Myers FL, a friend and I were frequent diners at Steak’ n Shake. One of the best burgers I ever ate. The thrill turned to disappoint when I discovered the nearest restaurant is 15 miles from me in Tempe.
Loses orders and points 2/5
This app has potential. But way too many flaws.
I tried to place an order online. The locations are listed randomly, and you can’t search and the location list jumps frequently and randomly when you try to scroll. I placed an entire large order, but an error message kept saying it couldn’t charge my card. Then, for some reason the app refreshed itself, I lost the order from multiple people before I could write it down. When I went to look at my money balance and figure out the card issue, my account was less the $5 in reward money I had already earned. Apparently it was applied to the order that cancelled and not put back into my account. The basic functionality of the account is fine, the ordering ahead is total crap.
App is terrible 1/5
App is horrible every time you log in it asks for location and the locations don’t all load . Why can’t you remember where I am am load accordingly ?
I haven’t been using my long, but we frequently eat at Steak n’ Shake and I have spend $50 a couple of times. I have yet to receive a reward. I believe the points are not being calculated correctly!
S and S sets the bar high 5/5
I have lived this place for my whole life. The app is easy to use and follow. Great food and great technology
Missing tip 1/5
I hate that the tip functionality was removed from this app and never added back!!
Great app 5/5
Easy to use and the $5 usage bonus is great too
steak n shaaake 4/5
i love it just too slow
why.... seriously why would you make an option to order food online if you can’t order the full menu? the settings of this app do not allow you to properly upgrade your sides. I worked at steak ‘n shake for a very long time so I know how the ordering system that employees use work. this is noooottthing like it. I tried to switch my “small fries” to “large cheese fries” but there is only an option to make them “small cheese fries”. same goes for every other side on the menu. just absolutely stupid that you wouldn’t make the same options available to order food online as you would get ordering in person. pretty sure this is designed to make naive people pay more money if they order for themselves on the app. if I wanted to actually get my large cheese fries with my sandwich, I would have to order them separately instead of as a meal, which would cost me a lot more.
Great app! 5/5
Great app, great food, great prices!!!
I love it
Try Denny’s 1/5
Breakfast took 40 min to arrive, refills never offered, bagel arrived half way thru my meal😬
Decent app but disappointed 3/5
By Waterskier 1001
The app would be better if it was easier to find the store location. Instead of going by the street number, maybe go by city and state. Or have a search bar. Otherwise you have to look up the address online, get the street number, and then you can search for the store. My other issue is that the menu does not include all the menu items. So I couldn’t order my food with the app. Please fix these issues then the app will be worth a 5-star rating!
I love this app 5/5
By I agree with much better
I was on my way to work and wanted Steak ‘n Shake and I went and got it by 11:30 and got to work 10 minutes before I had to be there I love this app.
Ease of use 5/5
The app is user-friendly. Autopay is available to add money to the app when the balance drops below a set amount. Bonus $ is added after $25 is spent.
Nice people great food
Good stuff 3/5
By E'L BARTO
Needs an update but, it’s ok.
By Landon Taylor brassfield
I love this app and the rewards are awesome thank you steak and shake
Sitting in restaurant with $50+ on app. Couldn’t pay with it because it wouldn’t stop spinning. Full signal on phone and no problems with any other app.
Not working 3/5
The app new version 2.5.1 doesn’t work well with new IOS 11.3??? It just keeps loading when trying to go to “managing funds” page and then freeze the page (can’t go back or forward nor cancel). Had to close the entire app to reset! Wonder if anyone has that problem?
Great! Now works! Thanks for fixing the crash.
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Love steak and shake. Hate the app 2/5
By BURRITO A55A551N
This app needs to be updated. I have had an account for about 2 years now, and I decided to add a gift card on the app. For some reason, the location I go to no longer allows me to order online. And when I tried ordering through the website. They said my account didn't exist?? Now I’m out $22 unless I go into the store and order to go. Which defeats the purpose of the app
Since the most recent update I am unable to check my balance on my app please fix this ASAP thank you
App not working correctly 2/5
When I click to order ahead, it brings up a blank screen instead of the location to select for ordering
Update yesterday broke the app! 2/5
I’m not able to select a location, place an order or manage funds now.
After sending numerous emails and having conversations with persons on the other end I would have thought by now you could’ve added Jacksonville, North Carolina to your app. Apparently that is too difficult to do. It also appears that you cannot go into the store and order a meal and get any kind of credit toward free food. That is really a shame considering I cannot order it all from the app. Very frustrating & very disappointed.
Crap App 1/5
Took the time to set it up and put Money in the Account, and that’s about all its good for!!! Been there twice since and tried to pay with it!!! It keeps asking me to scan the q-code...but it’s ON MY PHONE!!! How do I Scan to pay with a Code I can’t Scan!!! Tried to get answers on the App, and the only thing it does correctly is ask if I would like to load more Money!!! Gonna get my Money back and give this App the heave-ho!!!
Incorrect order 1/5
We used drive through for convenience During lunch time. and paid for large size but got regular size did not get receipt and we even had to pull Away on drive to get food And still got wrong order through drive in. It’s terrible. Your midnight shift are more efficient
ALL I WANTED TO DO WAS SEE A MENU!!!
NO I DON’T WANT TO GIVE YOU ANY INFO!!! NO I DONT WNAT TO ORDER ONLINE!!! I JUST WANTED TO SEE A MENU!!!!!!
Great food. App has issue 1/5
Always enjoyed food from here. However, if I want to use app to order ahead and it is after 7pm, next earliest pick up time is after midnight. I am very tired of telling store the same thing or needing to call orders in
I just want a milkshake. 5/5
The app is great. The service at this location is something different.
Love it in Daytona 5/5
Great food, great shakes, great prices!
This app & website are totally useless! 1st of all location services even when sitting right outside your store fronts don’t show in the app or give a person access to the menu. Even the website doesn’t give access to a menu. So Steak ‘n Shake is off the table as a choice.
Good Deal 5/5
Good, tasty food at a fair price.