Payment options 4/5
By Lamont 1000
Would give it five stars but when it comes to payments unlike the previous version you are unable to use saved gift cards to pay for your online order
Where are my local restaurants? 1/5
By It's Rummy's World
App wants me to drive over 30 miles - my closest local restaurant in less than 6...
App went to the crap!! 1/5
The app use to allow you to use your gift cards to pay with but after purchasing $150 in gift cards I can no longer pay for online orders within app. Customer service has been of ZERO assistance. Well wasted $150!
This app has issues 2/5
I have used the app once. My first issue was that despite having loaded my gift cards to my account, I could not choose them for payment on my app order. The only option was to pay by credit card. Since happy hour was about to end within 10 minutes and the drive through line was several cars long, I gave up on the gift cards and entered my credit card and hit pay $26. The next screen thanked me for my order and showed an order total of $38, an increase of $12 over the price shown on the payment screen. I placed the order and paid at 4:52, still well within the happy hour timeframe, but it took away all 6 of my happy hour shakes and increased the cost to full price after I hit pay. It was quite an ordeal to get it straightened out at the window.
Don’t waste your time. 1/5
By Bob Loper 😜
Downloaded the app expecting to be able to easily place an order. That’s not the case.
After adding and customizing 5 meals, it prompts me to create an account. The “sign in with Apple” option doesn’t work. The app just does nothing. After creating an account with my email, my entire order was wiped out.
After attempting to place the order again, the app is wigging out and doesn’t let me add any items to the cart.
Maybe it’s just me, but I also couldn’t find a way to add a side of sauce to my order either.
I love steak and shake, but this app is a waste of time.
INVITE CODE ??? 1/5
In order to register, the app asks me for an INVITE CODE, however nobody is able to provide one or even knows what I’m talking about. Without it, I cannot register which makes the rewards program UNREWARDING !!
Just remember if you go to there stores, they got bailed out during the covid 19 virus while small restaurants did not.
The app has my location set to South Carolina when I live in Delaware so I can’t even use the order online feature because it won’t let me change it.
Just Ain’t What She Use to Be!! 1/5
By domestically disappointed
I am so greatly disappointed in the new app! First of all, I cannot even place an in app order because the ordering feature cannot find any Steak’ N Shake store’s in Kansas City! Really? I can make my nearest store in Liberty my “favorite” store, but it cannot locate one in the “order” function. Also, I like that it use to be able to use my credit/debit card directly for every purchase. All I ever had to do was just scan and go. Awesome! But not now. Nope, now I have to load a virtual gift card! I do NOT like that! I so very much miss being able to go in my app (while I’m at home in bed), order my husband’s (who does work the night shift) favorite meal and just be able to tell him to stop in the drive thru and say there’s an order, and it’s paid for and waiting on him!! I’ve deleted this twice and re-installed it, but still no luck!
Cannot order from my restaurant 1/5
I can see every steak and shake in Georgia except the one in Rome? The one I need doesn't work please fix
Love the restaurant, this app is bad 1/5
I’ve always been a fan of Steak n Shake. This app refuses to work with my Steak n Shake gift card. It’s loaded on the app but won’t let me pay with it. I’ve already contacted their help line and they said it was fixed. It isn’t. Skip this app.
Poor app 1/5
I had an account with the old app. I can’t migrate any points. When I go in and put in my email, name, and create a password it kicks me out when I hit submit. I decided to not migrate. I couldn’t remember my password so I hit reset password. It kicked me out and no email to reset. So I decided to just set up a new account. Went through and filled in everything, hit submit, it kicked me out of the app. I wanted to order and pay from home so all I would have to do is pick it up.
FYI... if you have gone to having to buy a gift card to pay online like Sonic does, forget about me using the app. It needs to be able to be like McDonald’s and Wendy’s app or allow Apple Pay like Little Caesars.
If I could give it less than one star, I would. Get with the 21st century.
The app refuses to allow me to login. I’ve attempted to make accounts, which causes the app to crash, and login with my Apple ID which progresses the screen but fails to actually log me in. Attempting to reset the password causes the app to crash, and the 2 year old location in my area isn’t even listed on the app. All-in-all this is literally the most dysfunctional app I’ve ever had the displeasure of attempting to use.
App continuously crashes 1/5
I’ve tried more than 10 times to create an account in the app, but it always crashes when I submit.
Because I can’t use the app to order, I just go somewhere else.
Crashes on iPhone 1/5
Was trying to sign up and place order. Crashes every time I try to sign up. Useless
Crashes when signing up 1/5
When I try to sign up in the latest version it just closes the app
I cannot open this app
Deserves 0 stars 1/5
This used to be a good app, until they "upgraded it". Couldn't create my account the first or second try. Gave up at the restaurant. Finally was able to upgrade, but then I lost all credit on my account. Since then I have gone to three Steak n Shakes. First one they no longer her accept the app. Second and third one, they app just didn't open up at all.
Do the not test these apps before rolling them out?
trash gps 1/5
I’m standing in the store and I can’t add points
THIEVES DONT USE!!! 1/5
By Sunshine 1252
This app takes your money,but when you go to pay NO MONEY. Doesn’t keep track of reward points either. DONT USE. I have notified headquarters. NO REPLY!!!!
Can’t use app 1/5
Flipping mad. It stopped working MONTHS ago. I messaged you and no one responded. I can no longer order on this app because NONE of the Kansas City locations show up anymore. The closest one is HOURS away. Even managers from the restaurants have called you to complain and nothing has been done!!!!!!!
Great food 4/5
By Mother nature 1
Greatest shake and burgers there are. Wish they hadn’t stopped the vinegar salt for fries. A little longer wait but its worthbit
My daughter purchased A gift card for us! When I tried to use it... they said nothing was there! I have the receipt... I called corporate and they finally put the amount on the card.... this is all a year ago. I tried to use it a couple weeks ago and was told “ card was already redeemed” ...they lost us as customers!!! Most un-organized company!!!
No one replies to support (updated) 2/5
Since original January 29th support request, I get auto replies saying they will follow up as soon as they can but no follow up yet. Have sent my own follow up requests 3 more times and only get the same auto reply. My old account, money and rewards balances are lost. Now receipts are too old to redeem in-app so I have lost new rewards also.
Good food, terrible app.
UPDATE: today, March 10th I did get a reply and my account was merged and my balance is carried forward (money and rewards). Would have been nice to get a status update earlier. Please wait etc …
Do Not Use This App! 1/5
This app was hacked with in days of me downloading it and adding $15 to it. Someone took the $13.05 I had on it at a Steak n Shake in Michigan. I’ve never been to Michigan! I told the CS and they told me they added the points I should have gotten for the $13! I don’t care about the points! I want my money back! An app that gets hacked is a serious problem and Steak n Shake has been emailed and called multiple times about this issue but no one ever gets back to me when they tell me someone will! DONT DOWNLOAD THIS TO YOUR PHONE!
APP IS CRASHING 1/5
By Loghouse Teacher
After the app continually crashed immediately upon opening it, I uninstalled and reinstalled it. Still crashing. Guess we won’t be eating at Steak & Shake tonight. UPDATE 3/6/2020: New app isn’t reflecting my latest purchases, which exhausted my gift card balances. It won’t permit me to delete the existing zero balance gift cards because the gift card balances AREN’T ZERO??!!! PLEASE FIX THESE BUGS SO I CAN VISIT STEAK N SHAKE AGAIN.
Newest version will not open 1/5
I used the ‘old’ version for years and literally put thousands of dollars thru the app using the auto-funding option. That option is no longer available. I did get the new app to load once and, after several attempt and assistance from support, got funds added to the app in a gift card and used it once. After that the new version will no longer load for use. And, on top to f that, I have funds locked up in the app I can no longer access!!! I have downloaded and reinstalled the app multiple time and it will not open. Completely disappointed in the new app and actually no longer go to Steak n’ Shake due to my frustration!
Unable to get in my account 1/5
I am unable to migrate points and my account balance. I have around $50 or $50 on the account because I got talked into some offer but had to put $100 on my account. I called and was told someone would call me back in 48 hours. We do not live near a Steak n’ Shake and only get near one a couple times of year. Thanks for taking my money and not let me use it!!
Steak n Shake 1/5
I don’t understand this new app at all! Installed it on my iPad first and when I brought it down from the cloud for my phone it didn’t transfer the info, yet wants my password which I can’t remember and there is no place to retrieve or change it. Also, can u pay thru the app now with your own personal account or is it just reloading into your card? Don’t like this app AT ALL! Some thing are better left alone. The original app worked just fine! Also the time to scan receipts expires in less than a month. Just had to throw 2 receipts away. As I said this app is terrible, even some of your restaurant employees agree. 😞
Steak & Shake Madison, TN 1/5
App allows you to order & choose to pick up in the drive-thru. The Madison, TN store does not allow that, and requires you to go inside restaurant. That does NOT make the ordering process easier or more convenient! And, there’s a banner advertising the app in the drive-thru line! If app offers drive-thru convenience, ALL restaurants should be required to comply!
THIS APP IS TRASH. No matter what I do or how hard I try it won’t find my Steak n Shake.
New app is a major step backwards 1/5
By Nick Gilhaus
The added online ordering lacks toppings that can be ordered at the restaurant, making it a less than useful addition. What used to take a single scan now takes multiple scans at the register. My attempts to use the new app have more often than not, ended in failure. Whether this is due to changes in procedure that the store employees don’t know or is an issue with the app itself doesn’t matter. The food is great, but this app is a terrible experience.
Another attempt to use this app. Deducted from my gift card nicely. Too bad it didn’t go through at the store. Points expire now too but not stated anywhere I’ve found. Avoid using this application for gift cards. Chances are good that it won’t work.
Incomplete menu 1/5
Can’t order additional burgers a la carte? Every extra burger requires ordering fries as well?
No login 1/5
By Brainless Scarecrow
At The Moline, Illinois store, the app comes up, but goes NO WHERE. It just sits there. No buffering or anything.
reataurants closing nation wide 1/5
using my app one last time then i’m done with this restaurant- thanks for closing without warning
Looks like a the first attempt at an app 1/5
The payment feature is terrible. No auto refill. You have to reenter all of your credit card info every time you need to add more money. You also need to hit a very small button to manually update what’s remaining in your account. Not worth it, I deleted the app an no longer go to Steak and Shake as often as I used to.
Store Temporarily Unavailable 1/5
By Bob W2961
I used the app a couple of times and was earning reward points. Suddenly the location I was using started showing up as temporarily unavailable. So did a couple others in a large radius. They have been temporarily unavailable now for over 3 months. I order at the store now so I’m getting cheated out of my rewards points. I ask at the store and I have emailed corporate and called corporate. No response to either.
I’m to the point now that I will no longer visit the store until the app allows me to order again.
So long Steak ‘n Shake.
The app does not provide customers to get what they want 1/5
I’m not a fan of the app at all. Please update with ALL customizations. For example, if a burger comes with American Cheese on it give your customers the ability to change it to Swiss instead.
What a joke 1/5
I liked a gift card with the app and that seems to work, although to update the balance you have to hit the refresh button. Simply closing the app and opening again does not update. What I find really frustrating is that after my purchases the app does not increment my reward points. There is no refresh button for this. Several emails about this go either unanswered or they reply with reading the FAQ section or they explain something completely off topic. When my gift card is gone I will delete the app as it is worthless. For being a joke of an app and program, I give one star (it truest deserves zero stars).
Steak n Shake app 1/5
I am unable to download the upgraded app. I am completely shut out of the app including my funds for paying online!
Not user friendly 2/5
By Yayas mad
I have to go to apps then OPEN the app it won’t let me download the app for easy access. I maybe doing something wrong, but I won’t be using this app!
App does not work 1/5
This app does not work at the SaS in north raleigh. I can neither pay or order with it. They tell me that with the new app, they can no longer scan.
No way to apply coupons? 1/5
By Sosa wang
Is there no way to apply the $5.99 Steak ‘n Shake meal coupon?
App won’t open 1/5
By Nick Greiner
Tried downloading the app as I’ve never been to Steak ‘n Shake but wanted to try it. After downloading, the app won’t open and continuously crashes to the home screen before it even launches. Won’t be trying Steak ‘n Shake today.
New App = Serious Downgrade 1/5
The new app took away all the parts I liked, like paying with credit card. Now you can’t load certain gift cards (with 3 digit PINs). I’d delete it now except I still have some credit on it. When that’s gone, I’m gone! S&S, I see what you were trying to do, but I’m betting that driving away customers wasn’t one of them!
No keyboard for manually adding a barcode 4/5
There was also no keyboard for entering my phone number - I had to cut and paste to enter it.
Easy to use 5/5
Easy to use and haven’t had a problem with it, except when I tried to do a mobile order during happy hour, the discount wasn’t applied. So idk if it was me that did it wrong, or the app. Anyone who wants to use my code so I can get points: DARASSP7185
New update makes app useless. 1/5
Lost the money and points that were saved in the old app. Tried to load gift cards but the phone app only allows 4 digit pin - gift cards have 3. Tried app on desktop, I could load my gift cards, but can’t access funds for payment because it only allows credit cards for payment. Hence the gift cards can not be used to pay for anything on the app orders. Why did they ruin a perfectly good app?
Terribly slow, buggy 1/5
Needs fixes and updates ASAP