The app keeps crashing every time I tried to open it.
Huge Disappointment!!! 1/5
By wont go back
I requested Mushroom and Swiss only on my Hamburger and it came with mayonnaise which I do not eat and did not realize until I took the first bite.
Took forever to get my Server to bring this to her attention so by now I had no appetite or any desire to have them remake the burger.
She offered to speak with the manager and to no avail that seemed unsuccessful so I went to the counter with my plate with uneaten burger and Monica, the Manager wanted to argue with me at first but I told her that many times I ordered it like that in the drive thru and never had it been wrong!!
Some other girl who told me she was not a manager kept getting involved in the conversation and at the end had some snarky comments to make after Monica agreed to remove the burger off my bill.
I ask Who Is She? Monica said She’s a Manager and I replied... She told me she Was Not!!
They were both rude, unprofessional and upset the Server.
I paid for my onion rings and milk shake and tipped my Server but once my money is off my App I will never be back to this location again!!
Woodstock Georgia location 1/5
This remains the absolutely worst Restaurant in Woodstock. The dirty tables, taking over 30 minutes to get food that was ordered. This restaurant either needs to be properly managed or shut down!
Can’t apply gift cards to account 2/5
I’ve tried 2 different gift cards and it comes back with an error about cannot find loyalty information, even though I’m logged in? Other than that, app works okay. I wish there was a better way for drive thru employees to scan my phone than having to hand it over to them. Kind of gross when you think about it...
It’s great 4/5
Everything is great I just wish u didn’t have to order online and could have the ability to scan when you dine in for points
Better than expected! 5/5
Surprisingly, the service through the Steak-N-Shake app, and once we arrived to pick up our order was flawless. I don’t know how it happened, but it couldn’t have gone more smoothly. I filled out my info on the app, and put in my card info, then put in the location of SnS we wanted to visit, and put in our order and paid. I went inside to pick up our order when we arrived. I told them my name, and not 2-4 minutes later (we arrived about 7 minutes early), they walked up with our whole order, NO MISTAKES! I’m lovin’ this SnS app!!! Will use every time, from now on. Thank you Steak-N-Shake!
Johnny Ballgame 3/5
Great app, but I wish it had an option to pay with a gift card.
All good!!! 5/5
Very Good app, food and service !!!
Update the app 1/5
Simple enough update the app with the new locations so we can use the app and update the menu please
Big turk 5/5
About to eat this triple with cheese 🧀🧀🧀🧀🧀🧀🧀🧀🧀🧀🧀🧀🧀
Crashes every time 1/5
The app would not allow me to leave tip. Was advised to delete app and reinstall. Now it crashes every time I open it.
Short handed 3/5
By S in FW
Love my Steak n Shake on Coldwater Rd, but had to wait about 12-15 minutes to order. Also saw 2 families walk out because of no one to seat them, even though seats were available.
Worst service ever! 2/5
The food was good once we finally got it. We waited almost 30 min for a waitress to take pur order. Then another 45 minutes to receive our food and that was after I chased down a hostess. We love Sreak and Shake but this location in Erie PA Exit 24 is honestly the most disorganized of any restaurant I have ever visited. Instead of an enjoyable night out it was miserable.
App failure 1/5
By BigSix6 Rick Von
App crashes on start up in iPhone X. Used yesterday when paying bill, and today I tried opening to order and it immediately closes on each attempt to open (5 attempts).
Milkshake fiasco 3/5
I ordered a chocolate milkshake and I received a milkshake with bananas it. They need to be careful ,what if had peanuts which I can’t have? That would have cost me an emergency room visit.
App is not loading funds properly 1/5
App did not update funds and took an additional 25 from my account!
Does not work... again... 1/5
Entered my order twice, location was selected. Tried to place the order and it was wiped out. App says the location I chose is closed. Won’t accept any pick up times chosen. Second time trying this app in 3 months.
By Traveler Fred
The app keeps crashing
Nothing but problems... 1/5
By The Seminole Outlaw
Went to pay with my app last night and I have a shown and known balance of $38.06 on my (rewards/gift) card. Cashier kept scanning it and it would come up zero. He looked at me like I was some scam artist. No real help whatsoever, and this was a manager! Logged out, logged back in... card was missing but in the settings it still showed my $38.06 balance. Ended up settling with cash and I get home the card reappears in my app. Total garbage. Why have something if it doesn’t work?!
Crashes on opening. 1/5
Crashing on iPhone X with most recent IOS. already deleted and re-downloaded the app several times.
Update 3/2019: Still crashes upon opening.
Nan is the best waitress ever. 5/5
We were so excited to go into the Roswell Location and see our favorite waitress “Nan”. She always gives the best service, is so polite and has the best memory.
Order ahead 2/5
I ordered ahead and I selected no keep small fry. But when I picked my order up i didn’t receive the small fry in my order
Local store always refuses to take order so what’s the point of accepting online order what a joke
Order ahead 5/5
This was awesome. I hadn’t had lunch yet and had to pick my grandson up. I opened this app(which was on my phone for awhile) places my order I gave my order number my food was ready and I wasn’t late picking up my grandson from his event very satisfied customer
Someone use my account 1/5
Very poor app that someone went into my account and clean my Giftcard balance...give me justice!!! 😤
Customer service 3/5
By Cj cruize
The order process was simple , but when got to the location I was told had to come inside to pick up the order when the app said could do at drive thru. The manager on duty came a said they thought I was door dash. My question was how when I said on the app it said I could pick up in drive thru .
App is average not bad not great
Great job! 5/5
By Corner seat
Love this restaurant, the staff calls you by name and always friendly! Hands down hot food and service with a smile!
App Crashes 1/5
I’ve used this app off and on for years, but today when I tried to pay with preloaded money it crashes on start up. Can’t access my preloaded $$ :( :(
I’m starting not to like going to steak and shake.
Service getting slower and slower every time I go, takes a long time to pay for your dinner, nobody at register, and floors are always dirty. I don’t like telling other people I’m going there, I’m embarrassed!
On the good side, the food and shakes are still great.
Crashes on iPhone XS Max 1/5
Crashes every time I try to open the app - even after deleting and downloading again. Reported several weeks ago- still crashes as of 2/25/19.
I love this app. It saves me lots of time.
Best app 5/5
By Toni Spagoni
My friends were waiting for 50 minutes and I ordered maybe 40 minutes into the wait i ordered using the app and beat them to getting their order. Best power play on this side of the mississippi.
Needs improvement 1/5
Wouldn’t pop up location. No way to scan receipt after you pay in store. Worst app I’ve used from fast food place.
App Crashes when prompted to enter PIN 3/5
The App was working fine till I enabled it to be locked by a PIN now the app crashes every time I try to unlock it.
Anytime the best food.
Love Taco salad and Jalapeño crunch!
Sometimes is late night but I search for 24hours open place and just drive over to enjoy my food.
Thanks guys I love #steakandshake
Slow Service 3/5
The people here are working as hard as they could. They weren’t taking their time or going slow on purpose. But they seem to be understaffed. I called my order in 20 minutes ahead of time and still waited for it 30 minutes and watched others get their food who came in after me. They obviously need more help.
Special requests 4/5
The app works fine as far as placing an order ahead, but there should be an option for "special requests" such as if I want a spicy chicken sandwich with sourdough, or rye bread, or no bun, or say I want the lettuce tomato and onions on the side or something.
App works but please improve it 3/5
I wish you would add deals or the same coupons you put in the mailers available on the app. The app itself is pretty basic but sometimes you don’t want to pay with the app. You should be able to earn rewards by just scanning and not forcing us to pay.
Would download and use if it weren’t for having to load money into the app! 1/5
I would love to download this app but I don’t want to keep money in the app that will never completely get used. It will want to load money when the amount gets below a certain dollar amount.
Love the reward program. servers are friendly and food is great. A lot of food for the money.
App crashes 2/5
This app gets crashing soon as i open it for my iPhone XS Max.
Steak and Shake on Wendover, Greensboro doesn’t have their act together. DIRTY! Although there were 4 of us, we were told if we sat in a booth, we could only have 2 place mats, unless we sat in chairs, then we could have 4. Who came up with idiotic rules? Couldn’t have cherry on top of milk shake - choking hazard?
Unhappy customer 1/5
I had bad service today !! Lady said I could order a half price shake and then came back to speaker and said I didn’t realize it was Saturday and can’t honor what I just said! Hamburger was bad and chili was an inch from the top!!! Very sad today !
Terrible service!!! 1/5
Ordered online, the app said to allow 14 minutes. 35 minutes later, still waiting. Something is broken at this location. It’s always slow as hell and you’re lucky if the order is right.
Order layout is confusing, but manageable. Certain items are unavailable for ordering, like cheese on my chili in the 4 for 4 menu (not even for an upcharge), no coupon option in app (even though I have a valid coupon from the mail). It’s a good start, but needs work
The AP doesn’t work 1/5
This is my third time ordering from the app and my third time to have a problem. Today I ordered through the app went to the drive-through and was told I had to go inside because I didn’t show up on the console so I just left.
Your app doesn’t even work for leaving reviews. I’ve now had to come up with over 10 possible nicknames before I can rate you and all of them have already been taken. Come on
Mobile Order will double up - BE CAREFUL!! 1/5
I’ve used the mobile app for many years for payments but recently tried the mobile ordering feature. I noticed two emails right after placing order showing two different order #’s. So I called store and explained somehow the order was doubled up. They tried calling support but no one would ever answer. I’ve sent MANY messages through app and not a single response. I would suggest taking the doubled up order next time, I’d at least give it to someone else instead of giving Steak N Shake double payment. Luckily it’ll be my last visit to any of them!